Customer Reviews for U-Haul Moving & Storage at Two Notch Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Two Notch Rd

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Cy P.
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Customer did not leave a comment.

Amber K.
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Donald G.
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Great job by all

Carlos H.
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Jennifer C.
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Simpson F.
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David B.
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Angela L.
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I called uhaul with my complaint.

Betty G.
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Have staff ready to serve customers . Need two people working, one at service desk, the other handling things outside. I had to go get the staff from outside when returning and picking up the truck. Thanks

David M.
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Customer did not leave a comment.

James H.
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Celestine J.
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William was very nice and helpful.

Carla O.
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The vehicle was clean and ready at the pick up time. The staff was very friendly and efficient .

Robert Z.
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Customer did not leave a comment.

Melissia S.
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Make sure no dash lights ( check engine light, low tire pressure light, etc) remain on after engine is turned on. Also be sure all tires are inflated and in good condition.

Cristian B.
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The person working was not helpful, made me go to another location to drop off the equipment. No space to pull in, and also to park the trailer.

Charles J.
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GREAT CUSTOM SERVICE

Cleo B.
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Rodolfo M.
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Chris D.
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Avon V.
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Timothy C.
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The service was excellent, quick, and friendly.

Tonya T.
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William is AWESOME. His customer service is beyond reproach. He should train others how to excel in customer service.

Phillip W.
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Customer did not leave a comment.

Scott M.
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Andrew did a great job, call the day before to explain the change in location, very friendly and equipment was in great shape.

Kevin B.
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Cleveland F.
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Perry R.
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We were lied to. We agreed on a 30 day rental and a price, but at the end it was not what we were charged for. We were scammed by Devon. I'm guessing he gets a portion of that overcharge. I will NEVER use U-Haul again, EVER. I will tell everyone I know about my bad experience, the lies we were told and what we were charged. Devon changed the ending date on the contract that he printed for us, before he gave it to us. We were led to believe, online, that there was a discount for a 30 day rental, but we did not get one.

Nicholaus O.
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The experience was phenomenal. The guy who helped assist me was very professional and friendly. He made me feel valued.

william B.
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Customer did not leave a comment.

Timothy O.
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U-Haul needs to look at the design of the tail lights on these tow dollys as they are riveted onto thin plastic wheel fenders. Hit a minor bump on the highway Surface and both lights separated from their fenders. One ended up lost on the highway and I was able to find the second one but had to drive 100+ miles with no lights.

Gene S.
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Convenient

William B.
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Customer did not leave a comment.

Drexel H.
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Charles J.
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Thomas H.
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Michael R.
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My order was incorrect and I called them directly. They had me with a 15’ and no 20’ available so I had to go with a 26’ instead. The fellow whom checked my equipment in provided me with no information as to what I was to or if I needed to go inside. When he finally came inside he gave me a receipt with the charges and sad there you go. No explain of the charges, thank you,or have a nice day. He was cold and rude.

Frank T.
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Maurice W.
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Jerry T.
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Great service .

Robert B.
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KATHY Y.
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Christy G.
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Edson M.
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Shana C.
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Took so long to check out truck. I reserved in advance and it took almost an hour to get the truck. Check the truck back in was faster. All the clerks were professional and nice.

Cindy L.
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Teihara B.
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Thomas H.
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Adrian J.
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Jeffrey L.
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Continue doing what you are doing to make the experience memorable. The staff at the 2339 Two Notch Road location were exceptionally professional and I would highly recommend them to a relative or family member.

Robert J.
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Customer did not leave a comment.

Ross M.
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Reserved smaller truck at Elmwood location. Received call day before that it was not available and had to go with a larger truck. Operator stated that I would still pay the smaller truck price. Arrived to pick up my truck and the reserved equipment was not in the truck. I was picking up prior to location open so no one was available. Attempted to call the uhaul customer service line and was placed on hold for 30 minutes before someone picked up only to tell me they couldn't do anything about the charge or the equipment. The larger truck was a hassle and not what we needed for the move out of a small driveway. More mileage was added because of the farther location which the operator also said could not be changed. She stated she would add a VIP (but did not specify what that was) when I asked what it was at drop off he stated that wasn't a thing. Additonally I was charged the higher larger truck rate. Pretty terrible experience from start to finish.

Tarsha M.
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Customer did not leave a comment.

John T.
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At the last minute our pick up location was changed, a little further out but all in all, in was all good

Reginald R.
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None

Jennifer E.
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Customer did not leave a comment.

Jeffery R.
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Good prompt service from start to finish. I needed a bigger truck at the last minute. Called the 1-800 GO UHAUL and literally within 5 mins the Rep reserved me a larger truck within 2 miles of my prior location. Saved me from a catastrophe

Jasper B.
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Larry J.
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Nashanda B.
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Kathleen H.
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Bruce P.
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Richard M.
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johnny B.
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Because it’s bunch of bullshit when turned it in after hours, talking about some U-Haul app

Courtney Q.
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See above.

Mendarrus W.
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Keep during what you are doing

Kevin S.
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Customer did not leave a comment.

Earnestine C.
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brittany E.
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Robin G.
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Vickey H.
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Make Sure YA'LL Double Check to make Sure what Customers ask for matches the Use of the Truck and Rented Equipment. Mr. Andrew was Excellent He went over and Beyond to Accomadate the Issue that was at Hand. Thank You So Very Much Mr. Andrew as I was Traveling One Way. God used You Mightly We are Forever GRATEFUL for You BLESSINGS to YOU and your FAMILY Always in JESUS MIGHTY NAME AMEN AMEN AMEN

William G.
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Only one person for this location that needs two. Had to help him replace the equipment as the return had 2 other trailers in the stall. Demand another location. We were sent here by the main number.

Wayne A.
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Everything was great!

Masoud A.
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Customer did not leave a comment.

Amy K.
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Difficult to find b/c GPS took me to two other locations on the same road first....not their fault. I did not interact with anyone. I just dropped the keys in the key box.

David B.
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Customer did not leave a comment.

Richard F.
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Ethan F.
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Two-notch forgot to note the last truck's mileage. When we turned in the truck in ATL they tried to charge us for the 215 miles of our trip because of this UHaul's incompetence.

Chris M.
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Pickup location, no issues. Drop off and confirm online Saturday and get my ending receipt saying I left it at 3/4 of a tank and went over milage. I conducted a military move at the only required stops I had to (CAT scale loaded/unloaded) the Uhaul storage facility and then the drop off point on the other side of town. While I was refunded for the fuel, I was told there is nothing that can be done for going slightly over miles to the locaroins predetermined by your company. I'm confused as to how anyone stays under miles with how tight they are but will submit this through military transportation and take future services from budget instead.

Judith B.
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I purchased a furniture dolly and some moving pads. None of which were in the vehicle. I arrived at my home to move the furniture and discovered they weren’t there. Couldn’t drive all the way back as I was under time constraints

Mark T.
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Thanks for a good experience. Friendly, helpful staff.

Laurie G.
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Pick up location was fine. Drop off location horrible. They did not log the truck in as returned and i was charged an extra day and i had to fight for a refund. Customer service agent was indifferent about it too which made it worse.

VASHEKIA S.
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Customer did not leave a comment.

Austin N.
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Roger L.
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Louis K.
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Nice folks there. One guy kinda new (no problem) - was fairly fast. No issues.

Gordon B.
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I never got a receipt emailed to me at the end of my trip. Otherwise, it was great.

Ross K.
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Customer did not leave a comment.

Catherine S.
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This location always had the type truck, trailer, etc that I need. Friendly and helpful

Alexander R.
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A lot going on the morning I checked in. All three of the staff members maintained their professionalism to get everyone handled as quickly as possible. Friendly and helpful

Jaret N.
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Charged over double of what I was originally told online and in store. No justification of excess charges was given.

Demeail S.
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Horrible customer service. Too much talking- not enough working. Subpar (at best) employees!

Christopher P.
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Customer did not leave a comment.

Blake D.
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All the employees were extremely helpful

Peter O.
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The two girls were nice enough to put the trailer on in the ran great service. Their knowledge on the paper work potion could improve but overall service was 9/10.

David R.
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Customer did not leave a comment.

Jeanne B.
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Staff was Awesome and very helpful thank U-Haul for your service

HAROLD M.
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Great folks at the location . That is why I go there.

traci A.
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Quick and easy!

travion H.
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Customer did not leave a comment.

Laquita T. | Overall Experience |
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The manager is very rude and unprofessional! So is her staff will NEVER return to that location. I use U-Haul a lot and have never been treated so poorly.

James B. | Overall Experience |
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Manager was very professional and nice.

Rachel H. | Reservation |
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This location stated they didn't have any units available for storage, even though I had reserved one. Instead of trying to assist me, they directed me to another location. Awful.

TOYA J. | Overall Experience |
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Thank you Uhaul

PINKIE J. | Reservation |
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Love the staff

DEBORAH M. | Overall Experience |
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Did not go on the premises as this was for delivery of Uboxes. Just gave a favorable review. People were very helpful and efficient with respect to delivery and pick up!

No reviews have been submitted for this location.

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