The trailer appeared it had been in a recent fire. I appreciate the flexibility and stellar customer service at this location. I had reservations at another location (Shade Tree Auto in Laurens SC) that was cancelled last minute on Friday afternoon and that representative was rude to me. The UHAUL representative over the phone was super helpful in helping me locate another unit. When we arrived for pickup the representative on site was accommodating and helpful!!!James S.
Customer Reviews for U-Haul Moving & Storage at Two Notch Rd
Columbia, SC 29204
(By Providence Hosp)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LARRY S.
Truck was brand new so no complaints there. The only issue I encountered was the ratchet strap on the car dolly kept coming loose after every couple hundred miles or so. Also the big truck not being diesel was not the most fun.KIEFER M.
Customer did not leave a comment.MICHAEL G.
Personnel was amazing and helped me back up vehicle. I cant remember his name but he was very kind and professional. Would recommend U haul to all friends and family members.JOSEPH M.
I was double charged for my rental in two cards. I used my virtual card to hold and rent and another to use at the pick up. I was charged on the virtual and that day and have not been reached out to after the issue.Brian M.
When I arrived after I found out from the location I reserved it from that the reservation has been moved they didn't have what I needed was transferred to two other locations. Wasted two hours. Communication was horrible. I had no issues with the locations but the company needs to do better. Epic failERIK LEE R.
Customer did not leave a comment.DARIA R.
I rented a 6x12 trailer for 10 hrs. It was returned within that time window on the same day. I was told a receipt would be emailed to me. I received my receipt and I was charged for the 27th thru the 30th. Instead of being charged 40.99 I was charged 122.98. The guy at the store that the equipment was returned to said he'd take care of it. Now, why am I charged for 3 days? Why wouldn't anybody reach out to me if I rented a trailer for 10 hrs and it supposedly wasn't returned for 3 days? I need somebody to check the cameras and return my money. People need to be more careful especially since those of us who use this service are probably on a budget.Crystal F.
Customer did not leave a comment.lincoln M.
You guys were great...very nice people personTRACEY F. | Overall Experience
Customer did not leave a comment.NATHANIEL J.
Customer did not leave a comment.Bryan M.
Customer did not leave a comment.karen W.
Customer did not leave a comment.WILLIE J.
Hire workers that want to work I was over charged.Pamela M.
Customer did not leave a comment.Terrence D.
Customer did not leave a comment.Brian B.
This U Haul location, both management & staff/ employees come Highly Recommended-- I was well pleased-.Gloria M.
Customer did not leave a comment.Paul T.
the truck i rented has a dodgy transmission, it jerked a lot when shifting.mark J.
Customer did not leave a comment.SCOTT T.
Customer did not leave a comment.MARK L. | First Impressions
Customer did not leave a comment.FREDERICK D.
Customer did not leave a comment.PAUL W.
The check-in process was seamless, and the attendant came outside to get the keys when I returned the vehicle. These small acts were extremely helpful to me on a long day. Grateful for the help at this location.EMILY G.
The trailer was fine. But the blankets that were in the back of the unit were damp and had a bad / mildew odor. I put them in plastic bags to contain the smell. I didn't pay for them so not a big deal. The gentleman working the store in Columbia should get a raise. He was there by himself, and the store was very busy. Even with that stress he was pleasant and helpful.Timothy J.
Customer did not leave a comment.HALEY B.
Very helpfulALAN R.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.medea B.
Customer did not leave a comment.TOUREE S.
Customer did not leave a comment.William A.
Customer did not leave a comment.medea B.
Customer did not leave a comment.JUANITA S.
Trailer worked well but it had significant rust and very faded paint. 3 rivets holding the door tracks to the trailer also failed during the rental.KURT L.
Customer did not leave a comment.Margaret W.
Customer did not leave a comment.MARK L.
Customer rep was friendly and efficientDavid S.
Customer did not leave a comment.MICHAEL ALLEN H.
Customer did not leave a comment.COLIN S.
Employees were VERY helpful and polite!!!DAVIDMARSHALL S.
Very helpful peopleTimothy T.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.BRITTNEY O.
I got screwed over by U-haul with my original reservation. I am very unhappy with the overall experience. The guy behind the counter made everything right.NATHAN L.
This location isn't in the best neighborhood, but my rep, Derrick Lipscomb, was fantastic!ELIZABETH G.
Add more help inside the storeTYRONE R.
The glass of the truck was dirty. It was difficult to seePEDRO V.
The people were very friendly however the equipment was very dirty on the inside of the trailer. Picked up a second one and it was oily too. Did not realize it just like the 1st one until got it to where ready to load your spent an hour trying to get it off the floor. When I turned it in Greensboro North Carolina They had not switched the serial number From the 1st dirty one that I brought back. Greensboro store was rude and told me I needed to take it all the way back to Columbia South Carolina. They refused to check it in until I made them call South Carolina. The whole experience was a nightmare I should have been credited the full rental amountGARY R.
Customer did not leave a comment.CATHERINE T.
The truck was empty they told me he would discount me if I brought it back to what the paper said he did not discount me I asked for a one way move and he told me that's what he put down but again a lie so I was charged for another 20 plus miles he said he would take it off he did not. When I called customer service they told me it's nothing they can doTrenton S.
Windshield was cracked, there was a crack in the bumper of the truck. The gentleman waiting on me was concerned with his coworkers, he didn't speak to me about the rental. He walked over to the garage and grabbed a random dolly and not the one I reserved. Never explained anything about the truck. This was my first time renting a Uhaul and I don't believe I will rent another again.April D.
Well I was trying to return my truck after hours about 7:50, the truck was due @8 but I had a problem because obviously the miles didn't add up say I traveled less miles than what was on before I started, so I guess I was driving the truck backwards, so do try to charge me no late fee for yall mistake thanksVALVETA P.
This location had one staff member working and they were overwhelm. The staff didn't assist with where exactly to park the equipment or disconnecting from my truck. Terrible customer service at this location.DARYLE C.
Customer did not leave a comment.Cameron C.
The seats in the truck that I rented it were completely wet . When I got out of the truck after having driven it for about 12 miles the bottom and back legs of my pants were soaking wet!Otha D.
The agent was good. But I reserved a truck and it was not ready (fully cleaned, deodorized, etc). The agent stated that but no other vehicle was offered and I had to pick up items today at the time I reserved. The truck should not have been in circulation at all, that's how bad it smelled.Faye D.
Stay the sameCHARLES W.
Customer did not leave a comment.Troy S.
When arrived at location, salesperson said he did not need my paperwork just unhook the trailer and they would check it in with the trailer number, four days later seen withdrawal from card for four more days rental, tried to call you only put on hold, finally got chat online and claim number no return call this is poor businessMITCHELL G.
The young man that helped me was excellent. He was in there by himself and the line was long but he took his time with each of us.DANIELLE W.
Good customer service. We had been to two other U-Haul locations that morning and the others did not have any available trucks that day. I was glad we found an available truck at your location - it was clean and had a nice scent. Thank you.LASHAUNE S.
I've been bombarded with incorrect billing amounts and a call from some person a few days after I turned in the trailer. She asked me why I had not returned the trailer. I told her when I had returned it and even parked it where the man told me to put it. Talked with two customer service reps who told me the manager of the store where I picked up the trailer and returned it on time would call me. So, then I got a call from a store on Lebanon, MO. I disputed the bill and received a call from a manager of a store in Lebanon, Mo . He was named Chris at telephone number 417-664-9690 and he called to tell me the problem had been resolved, he said there was another charge for $29.11. He went on to tell me the trailer was at his store in Missouri. Two erroneous charges of $466.07 and $29.11 appeared on my account and I have disputed them.. At this point, I contacted Apple support to file a disputed claim. The two charges are for $466.97 and $29.11. The total amount should have been $362..70. Another charge for $13.44 is correct. If it is included in the totals, the amount I agreed to pay is $362.70.. it was for two rentals in March for $174.63 each plus $13.44. The total correct amount is $362.70. It appears to me that Jonathan Paymon failed to check in my trailer and to further complicate things, he rented it out to someone going to Missouri where it was turned in. So, I'm being charged for a trailer that was turned in in Missouri after I turned it in in Columbia SC where it wasn't logged in as returned on March 26, 2021 Need I say more? This has been a total nightmare.Rodney K.
Woefully understaffed. Young man working there was very nice, but clearly was overwhelmed trying to do the work of three people by himself. It took me almost an hour to rent a truck, most of it simply waiting for him to come inside the store and help me.STEVEN M.
Customer did not leave a comment.SONIA J.
Great customer serviceStephanie B.
Keep up the good workChristie C.
Customer did not leave a comment.VIOLA B.
Extremely unsatisfied with my service. Would like to file an official complaintXenia P.
Customer did not leave a comment.LEWIS S.
Customer did not leave a comment.Larry J.
Great customer service and fastV.I.P A.
Customer did not leave a comment.tommy W.
Customer did not leave a comment.Becky B.
Customer did not leave a comment.SHAWNTE W.
Customer did not leave a comment.RHONDA K.
Customer did not leave a comment.Abigail T.
Customer did not leave a comment.WILLIE G.
Customer did not leave a comment.WILLIE N.
The first location on Garnersferrys road was permanently closed when attempted to pic up my truck on the day my reservation. The truck that I was given had a defective muffler. It was so loud that we could barely here each other communicate inside the truck wifh the windows up and the gas needle was barley past the quarter tank mark. Other than that the service was good.ðŸ™‚VINCENT M.
Nothing everything was greatJasmine S.
Customer did not leave a comment.Lorie Y.
Customer did not leave a comment.LYTONA R.
The staff helped me and was very patient with the issues that came up with the tow Dolly and new truck I was given.Lamesha B.
Customer did not leave a comment.MARCIA M.
Customer did not leave a comment.Shannon R.
Customer did not leave a comment.CHERELLE C.
Customer did not leave a comment.KESHIA A.
Customer did not leave a comment.Emma S.
The truck was very hard to drive it felt like the alignment was off. And there was a hole in the tire when I got the truck. Also when I was waiting to get the truck they allowed customers in the store without a mask.Kassie H.
Customer did not leave a comment.John H.
Customer did not leave a comment.TONI O.
The employee that checked me in was wearing a mask and the trailer disconnect was quick.Matt B.
Customer did not leave a comment.Roger H.
Customer did not leave a comment.Kenneth S.
The price per mile was said to be 39 cent when I went in to get the u-haul and on my receipt it said it was 79 cent that's a 40 cent difference that's not good business. Very concerned customer and I have use this location in the passed.SHARON H.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.KIMBERLY M.
The guys where great. I had a wonderful experience. ThanxSTEFANO J.
Customer did not leave a comment.Joann R.
The online reservation needs to be improved. To actually have a accurate pickup location. We passed several u-haul places to get our truck.TIMOTHY W.
The manager is very rude and unprofessional! So is her staff will NEVER return to that location. I use U-Haul a lot and have never been treated so poorly.Laquita T. | Overall Experience
Manager was very professional and nice.James B. | Overall Experience
This location stated they didn't have any units available for storage, even though I had reserved one. Instead of trying to assist me, they directed me to another location. Awful.Rachel H. | Reservation
Thank you UhaulTOYA J. | Overall Experience
Love the staffPINKIE J. | Reservation
Additional Services at this Location
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