Customer Reviews for U-Haul Moving & Storage at Union Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Union Ave

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LAURA C. on

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Very friendly!!

Steve M. on

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Customer did not leave a comment.

Brandon C. on

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I checked in the day prior to pickup and paid in full. I received a call the next day that they cancelled my reservation... I called back and asked how they could cancel if I already paid. She corrected that, then when I showed up to pickup they tried to charge me again, then had to "figure out" why the system still wanted me to pay even though it showed I already had. I checked in early so that I would not be delayed in picking up the equipment but I think it ended up slowing things down.

anthony L. on

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Great service! Nice staff.

Robert T. on

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Customer did not leave a comment.

Womens F. on

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Let people know about the new, additional $30 convenience charge if U-haul refills the gas.

Courtney M. on

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Customer did not leave a comment.

Aretha H. on

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Great experience!

Harold T. on

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The truck rented didnt have very much power, the transmission gears wasnt changing properly. The truck ran very sluggish. I had to jump the battery twice.

eugene C. on

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never stop loving people.

Leslie T. on

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Customer did not leave a comment.

Phillip M. on

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Very small parking area but other than that, services were quick and painless, as I'd already made reservations beforehand.

tony T. on

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Customer did not leave a comment.

dwight R. on

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Dropped my truck off 2 days earlier than I had to drop it off, and then I get a blankity invoice for $21 for dropping off at night so your blankity company can rent it out again early. You have some nads for sure. I have asked my bank to dispute the charge. It was not explicitly authorized, therefore it was theft. No mention of this fee was ever brought to my attention. Please remove any reference to my debit card from any and all files both electronically, or other form.

Mary T. on

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Shirt people need a pillow available to sit on!

James W. on

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STAY GOOD ALWAYS ??

Steve M. on

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Customer did not leave a comment.

Kasra K. on

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I rented a Uhaul from 8am - 8pm for our move to give us flexibility. We also used the 3rd party moving helpers function. The helpers were awesome and would definitely recommend! Our closing time was originally earlier but pushed back to 11am. When I showed up to Uhaul at 12, I was told that my truck was no longer available and they had no trucks available either. I was never warned through phone, text, email, anything that my truck was being canceled. Luckily after some deliberation they had a smaller truck available (after telling me I was completely out of luck). It was a very unpleasant experience, I was obviously stressed and panicked. We will probably go through Home Depot next time or a more flexible company since moving is so unpredictable with timing contingent upon moving parts.

Edward C. on

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The manager provided excellent service by making sure our truck was at the requested location and was very friendly . We were very appreciative.

Mary Kelly J. on

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Nothing. Customer Service Reps were friendly, answered my questions. Short wait time. Very pleasant experience!

Roxie R. on

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Good

James L. on

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They had the truck ready when I wanted it and checked it back in quick as if my time mattered and it did to me

Robert T. on

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U-haul dealer always has a good selection of trucks and has quick service, but employees are not that friendly

Joseph H. on

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Personnel requested that I back the trailer into a parking spot which I was unable to do.

Tony T. on

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LaSondra M. on

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denisia G. on

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Poor customer service the absolute worse company you could ever rent from especially this location of all my car was damaged on this property and everything even after the call center person told me that my car would be safe. Anybody that’s somebody please don’t use u-haul PERIOD

Tony T. on

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Customer did not leave a comment.

patrick G. on

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The A/c was intermittent through my trip. The Fan would stop for a few minutes then cut on for while. Then stop blowing for a few minutes. This was common through out the trip.

Crystal N. on

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The check engine light was on the whole drive. Nothing was mentioned about it.

shellie K. on

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The attendant at the lot said that everything was ok to take the trailer. Later that night I discovered the trailer had no running lights. Had to drive 6 hours in the dark with no lights. When I returned the trailer it was found that the light problem was in the trailer & not the vehicle that was pulling the trailer.

Tony T. on

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Customer did not leave a comment.

eugene C. on

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Dana C. on

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My experience was great! The young man who helped me had really good customer service.

KOZETTA T. on

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The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!

KOZETTA T. on

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The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!

OLIVIA B. on

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Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I’ve had in a very long time from any company.

Shawona H. on

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I could never get in my storage unit and it was way to expensive.

Jasmine M. on

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My card for my unit does not work

Michael D. on

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I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".

JUANITA R. on

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Excellent service and staff

lori w. on

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I would recommend you facility to anyone looking for storage or moving supplies.