Customer Reviews for U-Haul Moving & Storage at US Highway 70

4504 reviews

2422 New Raleigh Hwy   Durham, NC 27703
(1 mile east of Miami Blvd on Hwy 70)

(919) 246-8931

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 246-8931

2422 New Raleigh Hwy
Durham, NC 27703
(1 mile east of Miami Blvd on Hwy 70)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you. Please consider how time efficient and safer it would be if the outdoor access for Ubox access on the premises had a canopy and had direct light shining at the boxes after office hours. By safer I mean being able to ensure you can be seen if you trip on a bus or trip due to the pavement having grooves shaped in it for the path of traffic. It is great getting fresh air and accessing the UmUboxes on your premises, which is set up for this product to be placed and moved upon. Another idea is a small portable chain fence placed around the Uboxes in case a dog or squirrel wonders over or a box rolls out while accessing the unit. Thank you for the services and staff!

Amanda J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Awesome location! Very friendly and great facility with a nice loading/unloading dock and carts to use to load and unload! Not to mention a bathroom and water fountain!

HARRY D. 
Rating:
5.0

Everything was great. The staff was super nice and accommodating. I will select this location for future needs.

Cory G. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO M. 
Rating:
4.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

The employees at this location were really nice and professional. They waited for me to be picked up by my ride before they left for the evening!! I would recommend them anytime!

STEPHANIE P. 
Rating:
3.0

Location is convenient. Waited over 15 minutes to be helped by desk associate. I do note that she was trying to address some concerns in a phone call. Truck received was so scratched and dented, it was hard to evaluate for pre-acceptance walk through. Broken pieces of chalk were left in the storage space. All that said, the service reps were very friendly and courteous. They represented U-Haul well.

LAVONE B. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Efficient and knowledgeable staff made pick up and drop off fast and easy. The gentleman that checked me out and back in was good with the mobile software so he was able to process everything quicky.

NICHOLAS P. 
Rating:
5.0

Thanks

PETER M. 
Rating:
5.0

Customer did not leave a comment.

Cristiano G. 
Rating:
5.0

Luke was fantastic and made the return seamless and quick. Thank you!

ELVIN S. 
Rating:
5.0

Luke was super helpful, polite and professional. People like him should greet all customers.

Elvin S. 
Rating:
5.0

Quick, friendly and efficient. I wouldn't change anything.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

RORYMICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

GARIUS Y. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Tarreik W. 
Rating:
5.0

Customer did not leave a comment.

Brianna L. 
Rating:
4.0

Customer did not leave a comment.

JASPER A. 
Rating:
5.0

When its more than 2 people in line have another cashier available. The checking process is a little long so people shouldn't have to wait if two other people are sitting behind the counter to assist.

CLARISSA W. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Jermario Perry was excellent with my reservation. I had a reservation at one location, but due to lack of communication on the locations part, the truck I had reserved was not there. I was then sent over to this location and Jermario ensured that service was excellent, quick (as I now was an hour behind due to the other location not having the truck I reserved) and informative.

Mallori R. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Had to speak with the manager and she was pleasant

Erika A. 
Rating:
5.0

Great customer service!

Adam B. 
Rating:
5.0

Great service from John Walker!

Adam B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugh M. 
Rating:
5.0

Customer did not leave a comment.

MAURICE W. 
Rating:
5.0

Customer did not leave a comment.

Tamika G. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
4.0

Customer did not leave a comment.

ALEX R. 
Rating:
5.0

Customer did not leave a comment.

ALDEGUNDO P. 
Rating:
3.0

Lack of customer service and staff don't wear mask! Lady who received my rental truck was dramatic and somewhat rude but I didn't make a big deal out of it as my niece was with me. She didn't wear a mask nor social distance. She stated that I didn't return the vehicle with enough gas but I did and just told her to bill me instead of going back and forth. I was very disappointed with the return process as the diagram on the paperwork and the gauge in the truck do not match and can be tricky to read. Overall an ok experience and I have definitely had better ones there before. She has a lot to learn about customer service!

JOY A. 
Rating:
3.0

We stood in line to pay additional fee because the rep told us that we went over our milage. However when approaching the counter almost an hour later, we found out that we didn't need to pay anything additional. We were later told that the system was down and causing issues for the store.

Tia W. 
Rating:
5.0

Customer did not leave a comment.

EMILY L. 
Rating:
5.0

The moving crew I used were fantastic call!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

AMBER A. 
Rating:
5.0

Customer did not leave a comment.

Regina D. 
Rating:
5.0

Customer did not leave a comment.

RAMEL W. 
Rating:
5.0

Everything was great

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Dane N. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

Iris G. 
Rating:
5.0

Customer did not leave a comment.

Nicolas E. 
Rating:
5.0

I had to do a look, to make sure the rented blankets were in the back of the trailer. They weren't there. I had to speak to the man who hooked up my trailer to get them.

JAMEAL J. 
Rating:
5.0

Nothing much. Just don't stop what you are already doing.

DAVIDWILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

Jasper A. 
Rating:
5.0

Customer did not leave a comment.

MITTIE S. 
Rating:
5.0

Customer did not leave a comment.

STEFAN H. 
Rating:
1.0

Let someone know they will be charged a $20 fee to turn the truck in “early” would be helpful. Never have I ever been charged to turn a truck in the night before because I was not told to do something online. I was not under the impression I had to pay extra to do a job that employee that work their get paid everyday to do. Will not be recommending this location to anyone

TIFFANY S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

REGINALD S.  |  First Impressions 
Rating:
5.0

For the most part I received excellent customer service from Brandy, Christine, Russia, and 2 very nice African Americans helped me as well.? The younger gentleman helped me load the 10 ft. Box truck with supplies I purchased from U-Haul. All made it a great experience for me & this was the third time I rented the truck! They were very respectful of my time crunch in picking up furniture & other thing I purchased from OfferUp for my new home & my existing home! A big thanks to the staff/team that helped each other and me!!! They are a asset to the company, for sure! The only complaint that I have is that the light bulb in the back of the truck was blown out, so didn't work & I was picking up furniture in the dark, so it was very hard to see & organize the truck in the dark! Also, no one showed me how to put the lock on the truck & the lock was purchased there as well! Davis helped me reserve a storage unit on the phone one night (he was awesome too) and the next day Brandy helped process the storage units & she was awesome in renting to me a long with the truck rental...whew!!! This is a long review, but is worth my time to let those employees know how much I appreciate their help!!! Thank you so very much! Laura VonCannon! Ps. I hope you will share this review with your excellent staff!!! 😇😀☝️👌😊

LAURA V. 
Rating:
5.0

Everyone one was so helpful. It definitely made things easier after driving 5 days. Very clean. Well lit.

CINDI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keith P. 
Rating:
4.0

Customer did not leave a comment.

Michele R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia C.  |  First Impressions 
Rating:
5.0

Easy in, easy out. Pick up was accommodating to a special situation, phones were answered promptly, staff was friendly.

MARK M. 
Rating:
4.0

Pricey, but overall ok. Had a minor accident that I was I awe about, insurance went up on a pole that never got replaced, even though it wasn't my fault.

Teresa J. 
Rating:
5.0

Had a wonderful safe experience storing my valuable possessions at this location. Staff is always professional courteous and customer friendly. Would recommend to anyone looking for and ideal place to store your belongings and or moving needs.

Christopher E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

Pat W. 
Rating:
5.0

Customer did not leave a comment.

RANDY C. 
Rating:
5.0

Upon arrival, I was promptly greeted and shown where to park the trailer. Check-in was completed and I received my receipt electronically on the spot.

EDWARD C. 
Rating:
4.0

The truck was almost out of fuel when I recieved it. I put $40 in it to take it to half a tank. I am just used to rental cars that are obsessive about a full tank of gas.

GLENN R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

JUDY G. 
Rating:
4.0

Customer did not leave a comment.

CARMEN F. 
Rating:
3.0

The trailer was: 1) Dirty from cement mixing in it by a previous customer. The tailgate had a hard time going all the way down due to this condition. 2) The light system was cut from a previous customer and had to be re-wired at the time of rental. Then that re-wiring on the property blew out my light fuse. Bad conditions of the equipment. Poor performance. KTG--

KEITH G. 
Rating:
5.0

Customer did not leave a comment.

Norman L D. 
Rating:
5.0

Customer did not leave a comment.

Rachel N. 
Rating:
5.0

Increase range of Wi-Fi for workers to check-in devices. Due to connectivity issues, it seems I was not marked as returned.

MARQUISE K. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Rep was very thorough and pleasant. I felt very comfortable being it is the first time I have ever rented.

STACEY S. 
Rating:
5.0

Great customer service I appreciate them at this location Gratitude

DESHUN T. 
Rating:
5.0

Customer did not leave a comment.

BIRARA S. 
Rating:
5.0

Customer did not leave a comment.

KEITH L. 
Rating:
5.0

Customer did not leave a comment.

RAVEN E. 
Rating:
3.0

Moved out and informed front desk Fri. January 15th, 2021....Thanks

Linda J.  |  Overall Experience 
Rating:
1.0

Opted for online check in, which didn't work. The man helping me at the counter had to re-do my reservation 3 times which took almost 45 minutes. During my stay at the rental counter, a coworker asked the man helping me about another vehicle; apparently he rented a truck to someone the same day it was already scheduled for a one way trip. He didn't send the correct vehicle because it was “blocked” in the parking lot. My rental time was extended however this significant delay caused me to miss a flight, costing me over $200 in change fees and 24 hours of my time. Needless to say I was thoroughly disappointed with my experience.

LAUREN F. 
Rating:
5.0

Customer did not leave a comment.

ALICIA K. 
Rating:
5.0

Great customer service

William H. 
Rating:
1.0

Ensure extra equipment is on vehicle and train staff in better customer service.

Joseph B. 
Rating:
5.0

I recently rented a pickup truck for long-distance travel, and ended up running two hours late. Although this could have potentially thrown off the reservation schedule, the representative was extremely understanding patient, and professional. I really appreciated the way customer service handled the situation, and for that alone I highly recommended this location and will use again if needed.

SANDRA A. 
Rating:
3.0

Did not like how we selected no additional options or add ins and when we arrived , the uhaul rep is saying we ordered all these add ons when I truly did not. I should him my confirmation stating we had no add ons. If this a way to get a sell , very unprofessional.

Mitzi F. 
Rating:
5.0

Really love this location. Staff is wonderful and the trucks are always in excellent condition. Great representation of the U-Haul brand.

TAMMY C. 
Rating:
4.0

Make sure cargo area is cleaned. Also, I would ask that you sanitize the cabin between renters.

ALEJANDRO D. 
Rating:
5.0

Excellent service and polite staff.

DAVID R. 
Rating:
1.0

The customer experience was extremely poor. I would like to share my experience with the manager. I would not recommend this location as the associates are not clear in communication which lead to escalation to the assistant manager. The assistant manager was helpful but at that point in the reservation I had wasted over two hours on the phone which is unacceptable. The first point of contact with uhaul was not thorough in his explanation of the process and the break down in communication then spilled over to check in at the location in Durham, NC.

Billie W. 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CARLOS L. 
Rating:
4.0

Customer did not leave a comment.

jeff P. 
Rating:
5.0

Customer did not leave a comment.

JAIME A. 
Rating:
3.0

Driver seat was wet which meant my butt ended up being wet. Large crack in the windshield from a previous rental. When I went inside to get the keys, the girl at the counter wasn't wearing a mask and it took her a few minutes to put one on. When I returned the van, no one helped me. I ended up doing the after hours return even though it wasn't after hours. I wanted to make sure the van was documented as returned instead of just leaving it there.

Carrie M. 
Rating:
5.0

Jamoria was wonderful! Very pleasant, friendly & helpful

Robin T. 
Rating:
3.0

everything was done well no complaints

ABDUL T. 
Rating:
4.0

Customer did not leave a comment.

Truemenda G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

I find the miles limit really annoying. When I can look at the distance between pick up/drop off locations and where I am moving my stuff from/to and know it is way over the allowed miles, I should be able to get more miles so I don't have to pay extra, now if I go for a hot ride all over town, that would be dumb. But when closest pick up location is 18 miles from where I am loading the truck, which is 21 miles from where I am unloading the truck which is 10 miles away from closest one way drop off or 20 miles away from in town drop off, there is NO way to be under 30 miles... and I find that to be infuriating. Also we ordered an appliance dolly, and they didn't have one, so that was rather inconvenient.

ELIZABETH L. 
Rating:
1.0

Arrived with truck and auto-transport to unload my car and drop off the auto-transport. I was told that was a $10 extra charge to unhook the auto-transport. I responded there was no mention of an extra charge in my contract. I was told that Uhaul in St Louis should have told me. I asked the personnel to show me that in the contract. Uhaul personnel failed to do so. This angered me greatly. I didn't pay. I feel that Uhaul personnel at this dropoff location is scamming unsuspecting customers. SHAMEFUL. Uhaul should address this because it's giving you a "bad name".

MACK J. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
4.0

Leave message when confirming pickup. People are moving and sometimes can't get to their phone. I almost lost my truck because they canceled reservation.

Norma S. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO D. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

The staff is always friendly and helpful. They value a customers time and make every effort to be efficient while being effective. I like this particular shop.

Caprice M.  |  Overall Experience 
Rating:
5.0

couldn't have been more professional

Malcolm H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rory C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE L. 
Rating:
5.0

Customer did not leave a comment.

Sean R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne P.  |  Overall Experience 
Rating:
5.0

The service was great. Russia Amin, our helper was did a great job

Bori D.  |  First Impressions 
Rating:
5.0

U-haul was very helpful in everyway will always come back.

ROBERT M.  |  Overall Experience 
Rating:
4.0

I reserved initially online, and didn't realize that the space I got was so small, especially the door. The employee who helped me was able to switch my space to what I needed, and was extremely helpful. However, he did tell me that the first month was supposed to be free, and I got charged - is there a way to rectify this? Otherwise very helpful, good facility, and convenient for my needs.

Noah Katherine C.  |  Online Move In 
Rating:
5.0

Manager Brandy Christie and her staff couldn't have been more helpful.

Robert J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WILLIAM W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

darryl w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Veronica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alesia E.  |  Overall Experience 
Rating:
5.0

Very helpful and appreciated!

Brenda D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jacklyn C.  |  First Impressions 
Rating:
5.0

the only problem we encountered was finding a place to park the truck for check in. The lot was extra full of other equipment. Must be a very busy pick up and drop off location.

MARY C.  |  First Impressions 
Rating:
5.0

Manager lady at the front desk was so helpful and easy to work with to help with my parking and getting the tool to unhitch my trailer.

Jackson L.  |  First Impressions 
Rating:
3.0

There was only once associate doing everything the other worker you can tell had not been trained properly which made the wait super long

Sheandra H.  |  Overall Experience 
Rating:
2.0

Rats feasting on my things in the unit is just not acceptable. Will have to toss alot of my things. This wasn’t the experience I wanted having been a 1st time storing my personal belongings. Disappointed, some of the things can’t be replaced but life does do that. Wondered if the insurance would’ve covered rats. Thanks for all the help it was appreciated.

Coleen m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jadae B.  |  First Impressions 
Rating:
5.0

We had a wonderful experience booking and checking into the facility. The only hang up was we selected a 20'x10' unit on the website, which this location did not have. In exchange, we now have two 10'x10' (I believe). We're making it work. The truck check in, however, is still an issue with charges. Hope to resolve that soon.

MARY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

horace r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos G.  |  First Impressions 
Rating:
5.0

All personal were so friendly. Thank you.

Jesus R.  |  Overall Experience 
Rating:
2.0

Convenience and facility were excellent. However, my experience with the staff during my the opt out date is the reason I will no longer use u-haul. I am a business owner and I lost my keys. I contacted the staff and inquired about getting the locked removed immediately and purchasing new lock. According to the staff member I was told that the manager said I had to wait 5 days before uhaul would remove the lock. After stating over and over my immediate need for the lock to be removed, the ultimatum was given to me to call a locksmith or wait 5 days for uhaul to remove the lock. Needing immediate access, I was forced to call a locksmith smith at the cost of 254 dollars, so I canceled my contract with you uhaul and will never deal with uhaul anymore or anywhere. I am a business owner and have a 24 hour need for access for my storage.

dwight h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anteea G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise R.  |  First Impressions 
Rating:
5.0

Everyone was very professional and helpful.

Carla G.  |  First Impressions 
Rating:
5.0

Provided needed information without hesitation.

Mary F.  |  First Impressions 
Rating:
1.0

Management was very unprofessional and the manager, she was very condescending, in front of her employees, she laughed at me once she lied about fixing my storage and hanging up the phone call ! Do yourself a favor and use any other U-Haul location but this one . STAFF MEMBERS ARENT FRIENDLY AND THEY ALSO WILL SIGN CONTRACTS FOR YOU WITHOUT YOU BEING PRESENT

Daisha E.  |  Overall Experience 
Rating:
1.0

The employees at this location aren’t very helpful, and the manager is completely rude, business was done completely under the table and very unprofessional

Daisha E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEREK S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Cheyenne M.  |  Overall Experience 
Rating:
5.0

Friendly staff very kind ,they got me in and out very quickly. Even gave me a little help . Owner ver nice guy appreciate his kindness and professionalism as well as his staff. And after it all ithe price's worked out great I'm happy. And I felt safe and my things was secured and I had no worries at all. I will use them again,and again.

Timothy B.  |  Overall Experience 
Rating:
3.0

Frances is wonderful! Unfortunately, my check out was not smooth. They did not process the move out- even though I checked on this 2 separate times that day. Then I was billed for another month. This required 2 more phone calls and hopefully I will be refunded soon. The storage facility was clean and accessible.

keri s.  |  Overall Experience 
Rating:
5.0

The staff at this Facility was great I could not have had a better experience. Brandy and Joe was out standing they were so pleasant and helpful helping to make sure I had all the storage units and locks that I needed to checking the truck that I picked up in Charlotte back in. I can not thank them enough for their patience, kindness and help. Thank You Guys so very much. M. Lipson

james L.  |  First Impressions 
Rating:
5.0

The person that helped me was excellent. Thank you!.

Jesus R.  |  First Impressions 
Rating:
1.0

Their was a ton of rat poop all over my stuff when I moved out of the storage unit. As well the manager was supposed to prorate the month I moved my stuff out. Not only did she not prorate and refund me she never even stopped my contract when I moved out so I got charged again the fallowing month. I had to call my bank to dispute the charges. To top all of that I reserved moving blankets with my truck a few days before picking the truck up. It wasn't untill after I got the truck and walked to the truck to find they didn't put any in it. They told me they didn't have any which meant I had to scramble to find something to protect my stuff for the move. I would NEVER recommend this storage facility or even to pick up a truck from them.

Jason G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kentavious w.  |  Overall Experience 
Rating:
5.0

Highly recommended A+++

Xavier R.  |  Overall Experience 
Rating:
5.0

Very helpful staff

james C.  |  Overall Experience 
Rating:
5.0

The staff was super friendly and the facility was clean and safe.

Saqulah B.  |  Overall Experience 
Rating:
5.0

👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

Rahiem M.  |  Overall Experience 
Rating:
5.0

Very awesome to allow me to keep the uhaul trailer on your lot for four nights before my return to my rental city , Syracuse NY- thanks again, Mike

Michael M.  |  Overall Experience 
Rating:
5.0

Excellent

Amy P.  |  Overall Experience 
Rating:
5.0

I rented a storage unit. The place was very clean and employees were pleasant to deal with. I had a good experience and would recommend it to others.

horace r.  |  First Impressions 
Rating:
5.0

Everything was great

shantris P.  |  Overall Experience 
Rating:
5.0

Outstanding customers services

William P.  |  First Impressions 
Rating:
5.0

Helpful staff...excellent customer service!

Mary G.  |  Overall Experience 
Rating:
5.0

Excellent very satisfied!!

Ramon N.  |  Overall Experience 
Rating:
3.0

Great facility with very nice workers. Admin is a problem. Computers/scanners always "down". Swipe cards or passcodes often fail. Alarm constantly goes off.

jonathan n.  |  Overall Experience 
Rating:
5.0

Johnny was so amazing!!! She was professional, fast, courteous, loving and made our move so easy with check in and out!! The company should be grateful to have such an amazing person working for them!

Malonda M.  |  First Impressions 
Rating:
5.0

they answer all questions with a smile.

otho j.  |  Overall Experience 
Rating:
5.0

Rasha was awesome! Great customer service.

Dennis H.  |  Overall Experience 
Rating:
5.0

My 2nd time using service love it

Latasha B.  |  Overall Experience 
Rating:
5.0

I had a good experience with this u-haul location

Alexander M.  |  Overall Experience 
Rating:
5.0

Great helpful staff at this U-Haul location. Made my relocation to North Carolina much better than it otherwise would have been. Thank you.

John N.  |  Overall Experience 
Rating:
5.0

Very great facility. But very pricey. Very expensive to say the least.

jasmine b.  |  Overall Experience 
Rating:
5.0

n/a

joshua M.  |  First Impressions 
Rating:
5.0

I worked with two people on my reservation (her name was Johnnie) and the in store representative Joseph (who helped me with the return of the truck an auto transport). Excellent helpful employees!

John N.  |  First Impressions 
Rating:
5.0

Thank you Rasha for your great service.

Dennis H.  |  First Impressions 
Rating:
5.0

Excellent

Ramon N.  |  First Impressions 
Rating:
4.0

Monthly cost of unit was too high. Other nearby units were much less expensive for the same service. Had I stayed in the area longer, I would have changed facilities.

BENJAMIN F.  |  Overall Experience 
Rating:
5.0

It was great.

Amanda H.  |  Overall Experience 
Rating:
2.0

The folks at your Durham, NC store are very nice and want to help, but storing there has been a real pain in the butt. Their computer system seems to be consistently down, so our records are never ab

jonathan n.  |  First Impressions 
Rating:
1.0

I was given a cheaper rate over the phone. Then I was showed a room that was over 8ft tall in store. Then when I get my room it’s so tiny. It’s barely 6ft tall. I was so disappointed with it.

Amber P.  |  First Impressions 
Rating:
1.0

Worst experience of my life i would like for someone to call me I had to sit outside all night not to mention the storage unit was 24 hours an I couldn't even get inside disappointed9195230196

TRIVIA J.  |  Overall Experience 
Rating:
4.0

Thank you

Clarence W.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and courteous, I would strongly recommend this facility

Donald J.  |  First Impressions 
Rating:
5.0

Staff is knowledgeable, friendly, professional and polite! A pleasure doing business with you, thank you.

amy m.  |  First Impressions 
Rating:
5.0

Staff was prompt, knowledgeable, and easy to work with. I rented a storage space and it turned out I need a larger one. Staff quickly found me a new space and got me set up.

James W.  |  First Impressions 
Rating:
4.0

Great place and service overall. Though I did have trouble contacting them via phone.

Brandon H.  |  Overall Experience 
Rating:
5.0

All around great! Thank you -Rich

RICHARD E.  |  Overall Experience 
Rating:
4.0

Too many glitches in the system made the employees look Unprofessional, one employee had to keep asking why was the system not working properly

Clarence W.  |  First Impressions 
Rating:
5.0

Great staff, felt very welcome!

RICHARD E.  |  First Impressions 
Rating:
1.0

The manager was smart mouth , young , and not professional at all!!!! The facility was nasty and had roaches. I would not recommend to my family or friends to this facility! They claim they spray !

Latrell T.  |  Overall Experience 
Rating:
4.0

Very nice place

Telayna H.  |  Overall Experience 
Rating:
5.0

I used the u box service to move across the country. Everything arrived perfectly and even showed up early. It was a great experience at a such a stressful time.

Allison A.  |  Overall Experience 
Rating:
2.0

Johnnie is horrible at communicating.

CHRISTINA B.  |  Overall Experience 
Rating:
5.0

Jon (I hope I'm saying her name right) was amazing!! She made sure that my PIN number worked and that I had enough storage space. She was extremely pleasant, helpful and professional!!!

Chikita P.  |  First Impressions 
Rating:
5.0

Thanks

Kedong D.  |  Overall Experience 
Rating:
5.0

Johnny Cameron proofed great customer service & was courteous & friendly.

Danny M.  |  Overall Experience 
Rating:
3.0

The service and place were great until Christmas Eve. I went to get my daughter's Christmas presents from the storage facility after hours around 7pm. I entered my cose and was denied access.

Mark B.  |  Overall Experience 
Rating:
5.0

Was impressed by the cleanliness and orderliness of the facility. The staff was excellent as well.

david r.  |  First Impressions 
Rating:
2.0

The storage facility itself and staff were fine. However, I was charged around 100 dollars for two days of storage. I did not want to store things, but was charged anyways for the U-boxes.

PHILIP K.  |  Overall Experience 
Rating:
5.0

Every staff member I encountered was friendly kind and knowledgeable. My wait time was very minimal. I was very pleased, thank you guys for meeting my need.

Delina T.  |  First Impressions 
Rating:
5.0

Johnny and the other staff were professional, knowledgeable, efficient and friendly.

Carrie S.  |  Overall Experience 
Rating:
5.0

I will recommend it to friends

Shan Y.  |  Overall Experience 
Rating:
5.0

Was an awesome experience.

antoine e.  |  Overall Experience 
Rating:
4.0

NA

Vibhor S.  |  Overall Experience 
Rating:
5.0

Great facility and staff

John M.  |  Overall Experience 
Rating:
4.0

Thanks!

Karen C.  |  Overall Experience 
Rating:
5.0

D and his associate were so helpful! I came close to closing and they still accommodated me. I was coming to the end of a stressful trip and their assistance helped me significantly. Thank you guys!

Robyn F.  |  First Impressions 
Rating:
5.0

Nice Facility, friendly staff!

kristen z.  |  Overall Experience 
Rating:
5.0

Excellent 🎖🎖🎖

Theresa S.  |  Overall Experience 
Rating:
5.0

The only thing was she had no help.

RICK B.  |  Overall Experience 
Rating:
1.0

There was an ant infestation in my storage unite 2021 and a claim was filed. I had to discard of several mattresses and a headboard and several boxes that were stored on the floor.

avril c.  |  Overall Experience 
Rating:
5.0

Roger was extremely helpful and the storage facility and unit we rented were clean and readily accessible.

micheal s.  |  Reservation 
Rating:
5.0

I want to sat that Craig Russell and Angie did a great job. They used every good customer rules in the book. It says a lot from a person who teaches customer service at Ritz-Carlton Hotel.

shirin c.  |  Reservation 
Rating:
4.0

The guy who checked me in initially spoke in a condescending light. It was almost as if he had a chip on huh is shoulder. Maybe that was just a personality difference. However, what saves the review!

Frances L.  |  Overall Experience 
Rating:
5.0

Very good service

phillis m.  |  Overall Experience 
Rating:
5.0

This is one of the best locations I've been to. Clean and safe with friendly, helpful staff.

Sydney K.  |  Overall Experience 
Rating:
1.0

I U Box was not ready to be picked up what it was mostly. They're very weird when they were talk to you about this problem. I would not recommend using U-Haul to anyone

JOHN C.  |  Overall Experience 
Rating:
5.0

Brandy delivered the u box and was very helpful. Thanks!

jim-Betsy d.  |  Overall Experience 
Rating:
5.0

Rich is a great manager, he reached out to me almost immediately and was able to resolve my issue quickly!

Eric M.  |  Overall Experience 
Rating:
1.0

Impossible to reach by phone; confirmation not received; receipt not received; app did not work on site. I remain unconfident that my Ubox was properly returned.

Rebecca v.  |  Overall Experience 
Rating:
5.0

The 1-800 line is a joke. Dyonte, at the facility was AWESOME! Went above and beyond even though he was obviously busy. He even called to follow up with me to make sure every was settled. I rated him.

Tabitha H.  |  Overall Experience 
Rating:
3.0

issues from the beginning - management was rude and unprofessional- not an good experience

dena w.  |  Overall Experience 
Rating:
5.0

Great place to store my most important items.....

marcel w.  |  Overall Experience 
Rating:
5.0

Very professional staff would not hesitate to send any family or friends their way very cool place to do business thanks again

Curtis P.  |  Overall Experience 
Rating:
1.0

The WORST service ever! Did not deliver as scheduled. Tried to get in touch with them 5 times and was on hold for 30-45 mins each time but still not info. Came 3 days late! Stayed in a hotel 3days!

Vishwa N.  |  Overall Experience 
Rating:
5.0

They exceeded my expectations, in every way.

Sean H.  |  Overall Experience 
Rating:
5.0

The staff was prompt and helpful. I would use this moving service again.

Lauren w.  |  Overall Experience 
Rating:
3.0

The facility was the best part of the experience. It is obviously a very busy operation. There were too many miscommunications and service breakdowns to give them a higher rating.

Andrew M.  |  Overall Experience 
Rating:
2.0

I had issues with a truck rental from this location and those issues have not been resolved. I can't recommend this location or approve of the staff. They have not rectified their mistake.

Charles P.  |  Overall Experience 
Rating:
5.0

Easy rental of truck and securing a storage space and getting in and out after hours. Thank you staff!!

PATRICIA M.  |  Overall Experience 
Rating:
5.0

Very helpful''very professional ,would highly recommend going here for a new customer service and if I ever need uhaul again I will sure go to this location surely a good example of professionalism

Curtis P.  |  Reservation 
Rating:
5.0

General manager (Johnny) was pleasant and helpful and met the needs of me moving and needing storage. Thanks

PATRICIA M.  |  Reservation 
Rating:
5.0

Johnny was particularly wonderful.

Mosi M.  |  Overall Experience 
Rating:
5.0

Very convenient. Was perfect for the stuff I had. Price I was quoted is what I had to pay (no surprises). Flexible and helpful with pick up and delivery of the box.

Varun C.  |  Overall Experience 
Rating:
4.0

Like most Uhaul facilities, this place is understaffed for the amount of business they do. Too much waiting.

matthew L.  |  Overall Experience 
Rating:
5.0

I recently used this Storage Facility. The staff was very courteous and accommodating. I needed to upgrade to a larger unit after a month. The staff made the transition effortless.

Rudolpho C.  |  Overall Experience 
Rating:
4.0

Arrival problems as the storage unit door was not working and they had to give us 2 units from outside. However, on a last minute pick up the middle aged woman manager was great.

Irene A.  |  Overall Experience 
Rating:
5.0

Best place to rent a U-haul!

jewell j.  |  Overall Experience 
Rating:
5.0

Clean, well-maintained and friendly and responsible service...

Kevin E.  |  Overall Experience 
Rating:
2.0

I said I wanted to close my account the last time I was there, but that didn't happen for whatever reason, so now I still have a bill that I'm about to pay.

benjamin G.  |  Overall Experience 
Rating:
3.0

good

Ravinder N.  |  Overall Experience 
Rating:
5.0

The facility is great as well as the owner and his team are great to work with.

Adrianne R.  |  Overall Experience 
Rating:
5.0

Nice srorage unit , very safe and secure

Chelsea P.  |  Overall Experience 
Rating:
5.0

Great staff

Irma P.  |  Overall Experience 
Rating:
5.0

Great experience

Jim G.  |  Overall Experience 
Rating:
4.0

.

Curtis V.  |  Overall Experience 
Rating:
4.0

.

Sahba M.  |  Overall Experience 
Rating:
4.0

Two staff members were having an argument at the front desk - not a good example for the customers.

Gregory A.  |  Overall Experience 
Rating:
5.0

Very helpful, thank you

Asia J.  |  Overall Experience 
Rating:
5.0

very good customer service and a positive experience

carol l.  |  Overall Experience 
Rating:
5.0

It was a great experience. I highly recommend it.

Jennifer K.  |  Overall Experience 
Rating:
5.0

Great facility. Very helpful staff.

Omolara G.  |  Overall Experience 
Rating:
5.0

I frequent this location for all my needs as the staff is always helpful and it's conveniently located.

derck p.  |  Overall Experience 
No reviews have been submitted for this location.

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