Customer Reviews for U-Haul Moving & Storage at Valley Blvd

3,174 reviews

17959 Valley Bl   City Of Industry, CA 91744
(E Of Azusa)

(626) 935-0226

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(626) 935-0226

17959 Valley Bl
City Of Industry, CA 91744
(E Of Azusa)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful

POUTOA F. 
Rating:
5.0

Customer did not leave a comment.

Phong T. 
Rating:
5.0

Customer did not leave a comment.

Hiram F. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
1.0

First of all check your odometer if it's calibrate, I only travel about 10 miles round trip and was charged 64 miles.. I google map the address from and to only 9.2 miles round trip… other fuel was rented out almost empty enough gas to get to my pick up destination Rowland Hts., loaded truck and head to the nearest gasoline station, come to fine out the gas nozzle has blockage unable to put gas, called road side assistance and wasted couple hours of my time.. just for me purchase a 3 gallon gas container to fill up the truck… to get to my drop off point and back to the rental place at city of industry.. manager stated aware of the issue and fix the issue, Iet me tell you it's not fix…supposedly make multiple trip end up doing single trip due to luck of time being wasted…

Virgilio C. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

STEVE G. 
Rating:
3.0

Had some Items stolen from my storage.

Ronald S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRISTINA R. 
Rating:
5.0

Customer service was top notch. Starting with Vickie at the register, then Gilbert helped me, and finally Rodolfo. Everyone was friendly and extremely helpful. I won't hesitate the next time I have to rent a truck or trailer to call up this rental location!

ROBERT C. 
Rating:
5.0

The staff are helpful and professional.

Reynaldo C. 
Rating:
5.0

Customer did not leave a comment.

EDDIE M. 
Rating:
5.0

Customer did not leave a comment.

DANNIELLE O. 
Rating:
5.0

I have always received quality services at this location. I also like the safe and ample parking spaces for customers to leave their vehicles.

PHIL C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIANAUDREY A. 
Rating:
5.0

Customer did not leave a comment.

Ricardo U. 
Rating:
5.0

I'm a very critical person. So when I say no complaints it means a lot. Everything five stars

Raymond B. 
Rating:
4.0

Customer did not leave a comment.

Frank K. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Super friendly employees great customer service

Cole C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

Get the service engine soon indicator off, and vehicle anti theft indicator off display prior to renting out and have passenger airbag knob turned to on position for safety of passenger.

Matthew P. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR L. 
Rating:
3.0

Don't screw customers over by charging a 20ft but only having a 10ft in stock.

ALEXANDER T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN S. 
Rating:
5.0

Customer did not leave a comment.

Ixtlipaktzin M. 
Rating:
5.0

Customer did not leave a comment.

RAMON A. 
Rating:
5.0

Customer did not leave a comment.

Jian L. 
Rating:
4.0

Customer did not leave a comment.

Christine P.  |  Overall Experience 
Rating:
5.0

Fast and great service

CLAUDETTE D. 
Rating:
5.0

The staff who assisted us was nice, helpful and respectful. Surely, we'll recommend UHaul to our friends

FLORENCE INOCENC G. 
Rating:
3.0

Equipment was dirty and there were not enough employees on duty at drop off.

CARLOS A. 
Rating:
3.0

Customer did not leave a comment.

Jason P.  |  Overall Experience 
Rating:
5.0

No improvement already doing an excellent service

Arthur D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

The two men that helped me during my visit where very attentive and helpful, they recommended a few items I needed and installed them form me, their directions on how to install the equipment was clear precise. When I came back the next day to return they where just as helpful and everything was done very well and quickly. I'm very satisfied :-)

JULIA P. 
Rating:
4.0

Pick up was easy but the drop off was a little more difficult, couldn't find the drop off and when we went inside to ask the person said they had to check the truck first which took us 20 more minutes to have the person then said that the truck was already checked in.🙁

Brian H. 
Rating:
1.0

Unfortunately, I left very disappointed. Due to the pandemic I was forced to move my stuff out because I could no longer afford the bill. Closing out at the end of the month per my contract and always following rules I was forced with out sympathy and consideration to pay $5 for a key card I no longer had. The manager threatened to leave my account open until I came back with the $5 and told me “you have 6 days before you get charged a full months rent” (I didn’t have money because I was unemployed and barely surviving. A little compassion goes along way and I’m almost certain your company wouldn’t have went belly up by waiving the fee. God have mercy on this world. It’s a shame what we have become to each other .

ANNA R.  |  Overall Experience 
Rating:
5.0

None at all

HENRY B. 
Rating:
5.0

If there was a way to truly get complete mobile key retrieval, that would be amazing. If there's a line, I still end up waiting even if I've checked in completely using the app. No one really likes it when a person ‘skips the line'.

Alexis C. 
Rating:
5.0

Customer did not leave a comment.

Inez L. 
Rating:
4.0

Customer service hardly ever and I mean ever answers the phone at my location.

JORGE G. 
Rating:
5.0

Customer did not leave a comment.

JAE H. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Staff really helpful and kind!

JAQUELINE M. 
Rating:
5.0

Customer did not leave a comment.

JIM C. 
Rating:
3.0

You need more people to wait on the customers. There were onlyb2 people handling rentals and storage and 4 or 5 customers waiting for service.

Sam W. 
Rating:
5.0

Customer did not leave a comment.

Lap N. 
Rating:
3.0

On 2 separate occasions I felt endangered while in my storage …. I think there are people living in their storages . Transients can walk in from off the street the doors are not secure with entrance authorization.

CATHY D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Z. 
Rating:
5.0

Can't think of any needed improvements offhand. I reserved a cargo van online and it was ready when I got there. Everyone was friendly and helpful and checking in and out couldn't have been easier.

JOHN R. 
Rating:
3.0

The truck I rented was not ready as I had to wait for air to be put in the tires and also oil. The sun visors were not working properly. I was told the total charge was $160 plus but my credit card was charged $206. Hopefully my card will be credited?

BENNIE J. 
Rating:
5.0

Keep up the good work.

YUSUF M. 
Rating:
5.0

This is my second time use u-haul equipment from this location. Friendly service and good condition equipment made me a great weekend.

Xiangdong Z. 
Rating:
4.0

All attempts to call either office to speak with anyone via #2 resulted in hangups.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

JEREMY G. 
Rating:
4.0

Check in and out were fast and easy. The only strange thing was getting a call Sunday morning asking if I still had the vehicle when I had returned it the day before.

CODY D. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN G. 
Rating:
5.0

Customer did not leave a comment.

XUJIE Z. 
Rating:
4.0

Customer did not leave a comment.

ERNESTO G. 
Rating:
4.0

Best service ever! I was in and out in record speed.

VERONICA R. 
Rating:
5.0

Customer did not leave a comment.

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

MARCOS S. 
Rating:
4.0

Nothing just great.

BRIAN C. 
Rating:
3.0

Check in process was very slow and inefficient. Other than that, it was great

David S. 
Rating:
4.0

Customer did not leave a comment.

RALPH A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
4.0

Customer did not leave a comment.

AMADOR S. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
4.0

Looks like many new staff...uncertain of what to do.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
2.0

I reserved a unit so I could change to a larger unit from 1466 to 1612. When I arrived everyone was friendly and helpful but the new unit I had paid for was still occupied. I was told there was a delay in the previous occupant moving out and asked the staff to contact me when the unit was available. No one called to notify me but instead I received a call that I had left my existing unit unlocked at this time I asked about the new unit and was told it was empty. I'm very disappointed in the service I received especially since I've been a long time customer.

Sylvia h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Great customer services

HAO C. 
Rating:
1.0

I parked the vehicle in the drop off location. The sign said to wait for an attendant, I waited, and nobody ever came out.

Miguel A. 
Rating:
1.0

Customer did not leave a comment.

QIANYU X. 
Rating:
5.0

Nothing that I can think of. Everything and everyone was great! First time using Uhaul will definitely use again!

Ilda C. 
Rating:
5.0

Excellent service! Recommended good people.

JESSE F. 
Rating:
4.0

Watch out for homeless in your bathrooms

Kelly M. 
Rating:
4.0

When I received a call to confirm pick up and location the girl on the phone was extremely rude. She did not had patience to explain to me Why I have to pick up and drop off at same location . Before in my previous experience I was able to pick up on one location and drop off at different location . She was rude and yelled at me for not understanding why this process has change. If you have the audio or recording on this call please listen to it. This is the last time I will use uhaul bc of this.

Gladys V. 
Rating:
5.0

I'll rent trucks from this location again: very efficient and helpful staff, all the neede equipment available, right off the 60 freeway easy to find. Truck had a ramp which makes it easy to load. Easy to drive, very clean. Watch out for hidden fees: I don't know why Uhaul makes you take the time to fill it with gas or they charge you twice as much for gas if you don't: they have a gas pump right there. But overall it's a good deal for a good useful truck that's easy to use.

Ruth K. 
Rating:
5.0

Customer did not leave a comment.

GINA M. 
Rating:
4.0

Customer did not leave a comment.

ABRAHAM E. 
Rating:
5.0

Keep being great.

KERRY M. 
Rating:
5.0

Helpful staff

ANGEL G. 
Rating:
4.0

Customer did not leave a comment.

Daysi M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO O. 
Rating:
5.0

Customer did not leave a comment.

HUAXING X. 
Rating:
5.0

Customer did not leave a comment.

JIBAO Y. 
Rating:
5.0

It would be great if your store has a vending machine. It is hot and I want to buy a bottle of Coke.

YI Y. 
Rating:
1.0

I'm still getting calls threatening me u will report the truck stolen....go ahead we will see how far that gets u in court since ur company came out and parked it on street and towed it using the tow company that handle ur ppi's.im the wrong one to be played here I done drove for AAA OF SO CAL AND 7OTHER TOW COMPANIES SO DONT PLAY ME AND DONT THREATEN ME ONE MORE TIME I WILL SUE FOR LYING EMBEZZLEMENT AND HARRASMENT.

JASON R.  |  First Impressions 
Rating:
1.0

Worst experience of my life U Haul had reported the van the right of the stove in two weeks earlier when Van was re-delivered they rented it out to me and my brother I did not notify the authorities so we were almost shot by Covina Police Department

ROBERT C. 
Rating:
4.0

It's a little difficult to enter when traveling eastbound on valley and there is no U-turn at the closest light

STEPHEN V. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL U. 
Rating:
5.0

very courteous staff and easy return.

SONJA T. 
Rating:
4.0

On your website indicate rental can be picked up sooner than 10 am

maribel G. 
Rating:
4.0

Something went wrong. I rented a small open trailer and the first one hooked up had a rear light so of course they set up another one. Checked out all lights and told it was a go. It got dark and I was informed I had no running lights. Had to take time out of my use toget an electrical specialist to correct problem. Also that problem caused problems with my truck thus blowing a fuse and knocking out a tail light. I called and explained plight and was given four extra hours to complete my task due to problems delaying my destinat

CLAUDIA B. 
Rating:
4.0

The truck was not clean

Jairo C. 
Rating:
4.0

Customer did not leave a comment.

jeff c.  |  First Impressions 
Rating:
5.0

Great and friendly people

Emilio F. 
Rating:
5.0

Excellent customer experience

STEVENERICKSON B. 
Rating:
4.0

The young man that started the rental was great. He listened an d understood my situation. Good guy.

PATRICK R. 
Rating:
4.0

Customer did not leave a comment.

Cilicia C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

JORGE C. 
Rating:
5.0

Rented a trailer. Customer service reps on phone, at desk, and hitching trailer were all professional and friendly.

Martha M. 
Rating:
5.0

Customer did not leave a comment.

matthew m.  |  Overall Experience 
Rating:
4.0

It didn't seem like the facility is temperature controlled anymore. We did not feel any air during the time that we were moving out. When we were there in the past, the facility was cool.

HERMIE V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurice O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DOREEN N.  |  Overall Experience 
Rating:
5.0

SIGAN trabajando IGUALMENTE es satisfactorio encontrar un LUGAR tan limpio y apasible.

Juan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramona M.  |  Overall Experience 
Rating:
5.0

We had this storage many years, it's been very very good storage, I would highly recommend.

Party Star A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KYRA T.  |  First Impressions 
Rating:
5.0

This UHaul is the best UHaul. The employees at the counter are extra helpful and kind, especially Vickie. I rented for over a year. My items were in the same condition as I left them. When I rented a truck they were also sooo helpful. Everyone always talked to me with a smile. This is the BEST UHaul Facility. I will recommend this UHaul to everyone. Thank you

VICTORIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector R.  |  First Impressions 
Rating:
5.0

Had this storage for over 5 years and no issues to speak of. The staff was always ready to help addressing an questions I had.

DUANE V.  |  Overall Experience 
Rating:
5.0

The customer service over the phone was very pleasant, the agent took the time to resolve some issues I had and everything was just great!

FLAVIO E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha C.  |  Overall Experience 
Rating:
5.0

They were great , especially Ruth . The best .

Roberto V.  |  Overall Experience 
Rating:
4.0

Storage size of units not accurate. Should haVe said approx size. Misleading. I wouldn't have expected this from uhaul. Also was not allowed to actually physically view the space to be rented until I rented it. Felt that they were trying to pressure me and hide something. Explanation was that prospective renters might move in before signing agreement. I asked for them to have an employee open unit so I could view it due to advertised space size discrepancy. Was told no way that would happen so I signed agreement and was escorted to space and it was already unlocked. If I wasn't under some personal time restraints I would have walked out Certainly not what I expected from uhaul after my multiple year dealings with your company. Really gave me a bad feeling.i also got a couple of other surprises as well both when i went to rent a van and to rent the storage space that I found very aggravating If you want to talk to me about those I will discuss them over the phone. Call me 909 275 5858

BARRY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben Jr C.  |  First Impressions 
Rating:
5.0

Muy buen servicio

Martha H.  |  First Impressions 
Rating:
5.0

The access hours are 2 additional, which is a welcome bonus, from when I was originally a customer, 20 years ago. I also like the little swap yard in the downstairs lobby area. What a great way to help others with stuff you don’t need, such as bed frames, that others might, plus, it also helps the environment, by upcycling.

Veronica T.  |  First Impressions 
Rating:
5.0

Supper easy and fast .

Edward V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margarita hi C.  |  Online Move In 
No reviews have been submitted for this location.

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