Customer Reviews for U-Haul Moving & Storage at Valley Hi

321 reviews

2703 E Fountain Blvd   Colorado Springs, CO 80910
(Across from Amy's Donuts)

(719) 355-8751

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(719) 355-8751

2703 E Fountain Blvd
Colorado Springs, CO 80910
(Across from Amy's Donuts)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service Thank you

Nicky S. 
Rating:
5.0

Customer did not leave a comment.

Katrina J. 
Rating:
5.0

Customer did not leave a comment.

Stacey C. 
Rating:
5.0

The personnel who helped me were knowledgeable and helpful. I look forward to renting a storage unit and equipment from them in the near future.

Sarah M. 
Rating:
4.0

Only thing that sucked was no access to the restroom

Aaron R.  |  Overall Experience 
Rating:
5.0

The “entire staff” at this facility are excellent and I highly recommend this facility for anyone who requires storage. All staff went above and beyond making sure I was able to rent a storage unit while experiencing web site issues. Please clone this entire staff…it is wonderful to experience this level of customer service. A sincere thank you to all who assisted. P.S. I recommend rewarding the entire staff at this facility with a pay raise! They are all a valuable asset for the U-Haul Corporation. /S/Dwight A. Schneider

Dwight S.  |  First Impressions 
Rating:
4.0

The Big Guy that helped me was professional, but could be a little more welcoming. He appeared as if he was mad at something.

Mark M. 
Rating:
5.0

No improvements needed as far as I'm concerned.

THROMONE S. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn D. 
Rating:
5.0

None at this time

John E. 
Rating:
1.0

I wouldn't recommend this location to a homeless person. Especially if the useless manager Kevin is there and their incompetent employee who charges insurance on a reservation that declined it. I'll see you bitches in court.

ABIGAIL S. 
Rating:
5.0

Agents did a great job this rental. I had to extend and it was no problem. I came in about 20 minutes past my alottled time, and the lead agent took care of me. See you next month!

DONNA W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

the only problem i had was i signed up for a 5x5 online and went in the next day to get my truck and i asked the lady if i could get a 5x10 instead she said yes and put me down for 104 $ a month but the storage i got was still a 5x5 funny ..havent had time to back and tell them. i made it work for now

Carlos S.  |  Overall Experience 
Rating:
4.0

Place was well lit, nice and clean .

Angela P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen H. 
Rating:
5.0

Made the reservation late the night before & I received confirmation of what we wanted almost immediately. Agent called us when our time was about up on the rental. No prob keeping rental longer.

James A. 
Rating:
5.0

Customer did not leave a comment.

Paige C.  |  Overall Experience 
Rating:
5.0

The manager and staff were extremely friendly and helpful! The manager helped solve a problem on how to pack hard items. I would definitely rent from them again!

Christina M. 
Rating:
5.0

Very professional helpful crew thank you

ramon Z. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Jose G A. 
Rating:
5.0

Try to make it possible to drop off at nearest delivery point.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Cece K. 
Rating:
5.0

Thank you, Ronnie and Shylee for your help and friendly service!

MATTHEW M. 
Rating:
5.0

Facility was great. Staff were extremely helpful and went above and beyond. Will recommend this facility.

Jacob S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
4.0

No problem

Dennis D.  |  First Impressions 
Rating:
5.0

The person you have working in the storage area was friendly and helpful.

John J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA V.  |  Overall Experience 
Rating:
5.0

Clean and easily accessible.

Reneka W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond P. 
Rating:
4.0

Customer did not leave a comment.

SUSAN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariana M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Madison was incredibly helpful with all of my moving needs. The pick-up and return process was easy and prices for boxes were affordable. She made the stresses of moving a little less stressful. I'd recommend this location to anyone who's moving or in need of storage.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Krystal H. 
Rating:
1.0

The employee forgot to install my muffler assembly correctly back after installing my hitch. I was lucky because I checked my car to make sure everything was installed correctly and saw it was not installed correctly. The employee gave an excuse "sorry we were busy and I must of forgot". My ball mount components were not even in my car and the employee made the excuse of "looking at the wrong work order." If I pay 500 dollars for an installation I expect the upmost quality.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

alex M. 
Rating:
4.0

This was not the location I made the reservation so I was somewhat surprised when I received the pick up reminder email. Regardless they were very professional.

RANDY D. 
Rating:
5.0

I have had some bad experiences at Uhaul, but Ronnie seems to have this all figured out and attends to customer needs. I appreciated an email from him and a phone number. I called, and he answered the phone. I have had experiences with other U-Haul sites that never answer their phone and let them roll over to the national line. Ronnie and Madison were super helpful upon move in.

Christopher W.  |  Online Move In 
Rating:
5.0

I will always use this location. These guys are the best location in Colorado Springs. They have the best customer service out of any Uhaul place I have been to.

Daniel J. 
Rating:
5.0

Ronnie was very helpful in getting me multiple units right next to each other at a much better price than I am currently paying elsewhere, and they are climate controlled where I don't have to worry about the weather when wanting to get in and out. Thank You!

Randy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen H. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
3.0

It was fine until delivery… They auto charged my card every month for 8 months of storage while we found a home. Fee was reasonable, they took care of our stuff. I scheduled the deliver for a Monday so we could get started early on Tuesday, my only day off that week. My Credit card got compromised the month prior and I forgot to update with U-haul.. I admit that was my bad… When it came time to delivery, my card declined so they denied my delivery. I mean… come on.. like I'm a jump shit last minute and not pay the remaining $180s lol… I just thought that was bogus. Just complete the delivery as scheduled to take care of your loyal costumer and follow up with me on delivery day to update my info and take payment… My wife even tried to call that morning when I was at work to try and tell them to contact her if there was any complications and the receptionist told her no.. it had to be the primary… These days being a loyal customer doesn't account for anything. Different world we live in.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Angie N. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

Well maintained equipment and site location.

Michael H. 
Rating:
5.0

Had a pretty bad experience with returning the van. I did discuss the issues with the manager the following morning, and he advised he would handle it. I trust that he did. Overall the van was perfect for my needs, the van ran great and excellent mileage. I will rent from this location again.

DONNA W. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

The uhaul I rented pulled to the left quiet a bit.

Michael M. 
Rating:
5.0

Would be nice to be able to return the rented vehicle seven days a week. I returned the truck before 5:00 on Saturday but couldn't sign off till Monday.

James D. 
Rating:
5.0

Great service and quick return process. I would definitely do business here again.

Karin P. 
Rating:
5.0

EXCELLENT SERVICE! CONVENIENT 24 hr access option. I work nights so this was perfect.

Yanira O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

russ T. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn D. 
Rating:
5.0

Customer did not leave a comment.

Pauline C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline C. 
Rating:
5.0

Customer did not leave a comment.

Angela P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David G.  |  First Impressions 
Rating:
5.0

I thought the customer service was outstanding. My husband pass away in July so I have to move and at least minute I call to rent the u haul van, it was stress free that you had one. Even thou it was reserve for the next morning it was so helpful for me to use for a couple of hours. The young man outside when I return it was so great explain what he was sending me,. It was a great experience that I needed because of what I m going to. Thank you Cathy Rush

Cathy R. 
Rating:
5.0

It was a hassle free experience. It truly made my experience overall excellent when I was able to turn in the vehicle after hours by using the website to upload pictures and turn in the keys in the after hours box. I was able to turn in the vehicle prior to when it was due using this process. It worked out for my schedule perfectly.

Christine T. 
Rating:
5.0

Customer did not leave a comment.

Valerie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cole T. 
Rating:
5.0

Professional Competent and Effective Personnel at this Facility. It was a Seamless and Quick Experience from Start to Finish. The Equipment worked Perfectly, and the Storage Space was Easy To Access.

Robert K.  |  First Impressions 
Rating:
5.0

Solid staff and location!

Michael B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tana I. 
Rating:
5.0

Quick and easy

Gordon L. 
Rating:
4.0

Customer did not leave a comment.

Edie V. 
Rating:
1.0

You charged me for something I already pre paid for didn't go over my mileage that was agreed upon and was charged twice for no reason wanna speak to corporate about what you did to me!!!!

Robert M. 
Rating:
2.0

Gave me a pick up with a hole in the gas tank and sub par previous repair. Flat bed had to take it away. Then charged me for 3 days rental an I went 205 miles total.

brian J. 
Rating:
5.0

Customer did not leave a comment.

Lauren L. 
Rating:
5.0

Customer did not leave a comment.

Shamara R. 
Rating:
1.0

The guy who checked me in was extremely uncomfortable. I've rented many times and just to rent a truck for 4 hours took longer than renting a anything I've ever done moving from state to state. I'll never rent from Uhaul again

Lee R. 
Rating:
4.0

Customer did not leave a comment.

Shawn H.  |  Overall Experience 
Rating:
4.0

The drop off went smoothly.

John P. 
Rating:
2.0

So many hidden fees should be included all together when getting a quote over the phone. I don't like getting told it will only be $28 rental for a day and it turns into close to $100 after the dust settled.

Wayne C. 
Rating:
5.0

Professional staff, clean and well maintained grounds.

JACQUELINE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
1.0

This staff was rude across the country!! It took me 5 months and 3 tries of fight with you people to have my sister put me on the account. I was told multiple times I was on the account and then I was also told I wasn't on the account. The staff is incredibly unhelpful and just rude overall I will never be using U-Haul again and this was the worst experience I've ever had in my life

Alice M. 
Rating:
5.0

Thank you!

Denise A.  |  Overall Experience 
Rating:
1.0

Honor your promises. Charge correctly and don't make obscene rude nasty calls to customers

Nic A. 
Rating:
5.0

Customer did not leave a comment.

pelinda L. 
Rating:
5.0

Customer did not leave a comment.

Mark W.  |  First Impressions 
Rating:
3.0

Have the reserved equipment available at the requested location

Daryl S. 
Rating:
5.0

Nice and helpful employees

Anselmo I. 
Rating:
5.0

Customer did not leave a comment.

Matthew Z. 
Rating:
5.0

Customer did not leave a comment.

Saundra K R. 
Rating:
5.0

Customer did not leave a comment.

Pauline C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia D.  |  Overall Experience 
Rating:
1.0

It had large rste bait in the unit. When I arrived they did not have the size I reserved and wanted to charge me more for 2 smaller units.

Elizabeth s.  |  Overall Experience 
Rating:
5.0

Nothing to improve, but I wanted to thank the staff at 2703 E. Fountain Blvd. for helping me when the original site where I had made a reservation did not have the U-Haul I needed. I was able to get a new reservation and I was in and out quickly. Thank for making our move easy. And the return was even faster!

Jose R. 
Rating:
4.0

The interior of the truck was pretty dirty. I also purchased moving blankets that I was told I was buying but when I got to my drop off location I was told they were only rented and would be charged for not bringing them back.

Samantha S. 
Rating:
5.0

Great Customer Service skills

JohnA M. 
Rating:
5.0

Customer did not leave a comment.

kristopher j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawn C. 
Rating:
2.0

When you make a reservation to be picked up at the counter, allow customers to pick up at the counter. Don't change them to the 24/7 ride share because it puts more work on the customer and less work on the employees. Once your customers go through the process of setting up an account and getting verified, do your part to verify that the correct equipment is there before the customer leaves. There are so many up charges for renting equipment the least you can do is make sure the customer leaves with what they paid for. This is very disappointing for a location that just opened up.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

SHARON L. 
Rating:
5.0

They were also helpful.

Kimberly G. 
Rating:
5.0

Great Customer Service skills.

John A M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pam S. 
Rating:
5.0

Nothing, the staff was very professional and kind. I had a great Uhaul experience. Thank you again

Jacqueline H. 
Rating:
3.0

The 24/7 self serve style service is total garbage. I just needed to rent a vehicle and I ended up taking 20 minutes to get my identity verified. The digital features that are supposed to be more convenient are NOT. I never selected to do the self serve feature, but was "automatically" converted. I did not appreciate that.

Adam S. 
Rating:
5.0

It took almost an hour and a half to get the truck dispatched. The truck had a bunch of dog hair in the cab. And the bumper was damaged causing me to slip unloading it resulting in a hospital trip and 6 stitches.

Michael N. 
Rating:
4.0

The way you guys do things now a days, everything is on the phone, no personal contact, it took me 1 hour to register by phone to get a Rental, and there was someone in the office who could've helped, but no it's all done by phone… other than that, this place is always super clean and customer service is awesome ( when you do get to talk to someone)

Patricia D. 
Rating:
5.0

Keep up the good work

Carleen W. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
3.0

Customer did not leave a comment.

Norma M. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

They were great nice location. Diffently use them again.

Art P. 
Rating:
5.0

Customer did not leave a comment.

karen H. 
Rating:
5.0

None

PAUL K. 
Rating:
5.0

I find it very convenient and the staff was so helpful am happy with the staff

Marcia G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jessi R. 
Rating:
5.0

The staff was friendly

Rodney H.  |  Overall Experience 
Rating:
5.0

Almost painless experience and a lot cheaper than the competition (PODS and Packrat) due to the smaller sizes available. Easy pickup, easy loading, easy drop-off, showed up when promised, picked back up when promised. Pretty painless DIY experience.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

nyah K. 
Rating:
5.0

Customer did not leave a comment.

Andy P. 
Rating:
5.0

Easy to get to, clean and customer service was excellent

Darla F. 
Rating:
5.0

Customer did not leave a comment.

Herbert C. 
Rating:
5.0

Customer did not leave a comment.

Zac W. 
Rating:
5.0

Customer did not leave a comment.

kristopher j.  |  First Impressions 
Rating:
5.0

Easy online reservation. Easy pickup and dropoff.

Douglas E. 
Rating:
3.0

Nice location but short staffed at 8am waited in line for 40 minutes, next time will try self checkout.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
3.0

Customer did not leave a comment.

Joe W. 
Rating:
3.0

Windows and windshield dirty in and out, inside could have been cleaned a little better.

Daniel A. 
Rating:
5.0

Ronnie Locke was so kind and helpful, cant thank him enough for his positive attitude

Haley R.  |  First Impressions 
Rating:
4.0

Dropped off unit a day early and following day someone called asking why I had not brought the u it back. Told them I already dropped it off. They were confused and had to go looking for the trailer which they finally found…

Matt H. 
Rating:
5.0

Customer did not leave a comment.

Diane P. 
Rating:
5.0

Awesome and friendly customer service the staff was amazing

Daniel R.  |  First Impressions 
No reviews have been submitted for this location.

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