Customer Reviews for U-Haul Moving & Storage at VCU

7722 reviews

900 N Lombardy   Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St)

(804) 358-4978

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(804) 358-4978

900 N Lombardy
Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JANTURSO R. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT DENANDO W. 
Rating:
3.0

An improvement can be made for the c Truck return process. When I was attempting to use the unqualified website/application to return the rental, the application would not recognize my location. I have an IOS phone, and the instructions provided to use the location finder were not accurate. I am not sure why uhaul would need to know the location on an app before a truck is returned? The truck is already associated/assigned to a location and if a customer takes it to another location it is no assigned to in the system should be an alert to the system to for additional charges. How do customers without cellphones complete an after hours drop at all with being charged extra!???

TARIS TURRELL H. 
Rating:
5.0

Customer did not leave a comment.

CLEVELAND W A. 
Rating:
5.0

The Lombardy location is my preferred site in the whole Richmond city area no matter what side of town I live on. I haven't had a problem with any experience over the years as a customer. Throughout changes the staff has been professional, knowledgeable and easy to work with. This recent experience was the same. Thx

DOLORIS REGINA M. 
Rating:
1.0

I locked the key on the truck at the Uhaul building. They had no extra key and was no help. I cost me 126 dollar to get it unlock. Extremely poor service.

JOSHUA MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Connie L. 
Rating:
5.0

Customer did not leave a comment.

Jeanne P. 
Rating:
4.0

Please clean the inside of the truck cab... The truck cab was dirty, not wiled down and not vacuumed.

ROCHELLEMARIE E. 
Rating:
2.0

The front desk lady and the guy who helped hook-up the trailer (possibly named Jason?) to our truck both did not understand how the braking system worked for the trailer and therefore could not answer our questions. The lady especially was snippy with us when we asked the questions, like we were bothering her. My brother and I were able to figure out the braking system ourselves without their help. The lot is not condusive for easy hook-up and drop-off. The trailer itself was fine - no issues. It should be made more obvious that there is online self-checkout.

Bryan S. 
Rating:
5.0

Overall great experience!

Michael B. 
Rating:
4.0

Customer did not leave a comment.

SHAWNFRANCES M. 
Rating:
5.0

Customer did not leave a comment.

Leonard G. 
Rating:
5.0

Terrific staff everything went smoothly

James B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMA C. 
Rating:
5.0

Customer did not leave a comment.

Cory T. 
Rating:
5.0

Customer did not leave a comment.

Kerri G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Great customer service

ROBERTLEE Y. 
Rating:
3.0

If you are giving someone a truck with a quarter tank in gas, you should stress that. In fact, you should offer (for a price, if necessary) your trucks with full tanks. It is not user friendly to get into a truck that is running on fumes

JAMESALFRED JONE T. 
Rating:
3.0

The trailer was hooked up wrong and the trailer rims was damaged one of the tires had a slice cut in it and had to have roadside service to come change it plus when we opened the trailer it had dirt and leaves in it so my wife had to sweep out before we could load anything into it. This has been the worst service that I have ever had with uhaul. This location isn't doing their job.

Willis A. 
Rating:
5.0

Excellent customer!

WALTER F. 
Rating:
5.0

Nothing The service was great,

CLINTONLATRELL N. 
Rating:
5.0

Customer did not leave a comment.

MARVALNATHANIEL W. 
Rating:
4.0

Customer did not leave a comment.

MICHAELRYAN O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA KIERA T. 
Rating:
5.0

Keep doing what you're doing!

Charles M. 
Rating:
3.0

Truck was difficult to start. Clean but not maintained very well.

LECHELE TRENT J. 
Rating:
5.0

I reserved the truck online, which included credit card information. However, it provided no savings in time as I had to wait on the same line as the walk ins, wait for the costumer service rep to answer a call and provide much of the same information again

ARON HILLEL L. 
Rating:
5.0

Customer did not leave a comment.

KELLYSHAWN D. 
Rating:
2.0

Double charged. We rented for one 24 hour period and were charged for 2 days. Now I have to waste my time calling to get this resolved.

BENSON M. 
Rating:
3.0

A little confusing to find the actual trucks

Ross M. 
Rating:
5.0

Na

Vianney K. 
Rating:
5.0

Customer did not leave a comment.

FELICIANEKIA C. 
Rating:
5.0

Customer did not leave a comment.

AGNESHENDRICK J. 
Rating:
1.0

The little girl who checked me out was a savage about it. I hate people like that No need.

RUTHANE H. 
Rating:
5.0

Personnel at this location were professional, efficient and personable.

JAMESBEVERLY G. 
Rating:
1.0

I rented a truck that smell like smoke. that had a sandwich page with some born/ green stuff in it. As a was driving it begin to to rain.well that mean windshield I most use. Well they didn't WORK they went back and forth but it didn't help to remove the rain.had to pull over more than 5x coming back to Richmond,VA from Chesapeake Virginia. Then the customers service at this Uhaul VCU is offer. They needed to be retrain as well relocated. I am not 1st time customer at this location but I feel the customers service has truly went down.

FLORENCEMICHELLE B. 
Rating:
3.0

Have more customer service reps available because I always have to wait and do a better job of cleaning vehicles. I still love U-Haul....and used your company many, many times over the years.

WILLIAM F C. 
Rating:
5.0

Rental agent was the best ever everything went so well even down to the reservation

ARNOLDSEBASTION B. 
Rating:
4.0

Avoid charging hidden fees. Might reach out because I got charged for insurance twice :/

AKRAM B. 
Rating:
4.0

Customer did not leave a comment.

SYLVIA J. 
Rating:
3.0

Customer did not leave a comment.

Candace S. 
Rating:
5.0

Customer did not leave a comment.

Shawna L. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Nothing. It was great.

Huy T. 
Rating:
4.0

Customer did not leave a comment.

JULIAA F. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
4.0

Customer did not leave a comment.

Gregory W. 
Rating:
1.0

The young lady at desk was very rude they call me at 1149 am talking bout i had to have my rental truck but in by 2pm or law was going to be call but i paid for an extra day when my rent wasnt soppuse to be back until 549 pm if i check out at 549 pm im very disappointed

LATONIADENISE W. 
Rating:
5.0

Customer did not leave a comment.

DAVIDBENJAMIN D. 
Rating:
5.0

Very satisfied with the speed and easiness of drop off and checkout.

Arnold G. 
Rating:
5.0

Customer did not leave a comment.

JOHNKENT D. 
Rating:
4.0

Customer did not leave a comment.

MARCUS CHRISTIAN R. 
Rating:
5.0

I wish that I had gotten the name of the woman that checked us in. She was awesome. So pleasant and helpful. It was Monday, Mary 22. She’s a great employee

Mary D.  |  First Impressions 
Rating:
5.0

Great customer experience!!!!

JUSTIN GLENN H. 
Rating:
4.0

WiFi wasn't very good out back; had to walk back to other side to complete auto check-in. Other than that, great!

Adolfo C. 
Rating:
4.0

They Always provide my business with excellent service

ONEALTERRELL S. 
Rating:
5.0

Customer did not leave a comment.

YITONYABEN B. 
Rating:
1.0

Worst experience ever. Was overcharged. Vehicle has issues starting. Key didn't work properly.

jared V. 
Rating:
5.0

My storage experience was always Professional and courteous. The storage payment reminders were an asset ,always keeping me on top of my payment and helping me to keep my payments current and ontop of things . The staff was always, and I do say ,ALWAYS, respectful and courteous ,maintaining that U-Haul Professionalism at all times. If I ever needed the service again ,uhaul would be my first choice. Thank you to the Staff at Uhaul , I really appreciate you.

ronda b.  |  Overall Experience 
Rating:
5.0

I was very pleased and great customer service

TRACY T. 
Rating:
5.0

Customer did not leave a comment.

ZELELIALANAE H. 
Rating:
5.0

Top Notch as per usual ✌️

RICHARDTHOMAS C. 
Rating:
5.0

Completely Satisfied

DARYLGARNETTE S. 
Rating:
5.0

The staff were very nice and friendly

TRACY T. 
Rating:
5.0

Customer did not leave a comment.

REGINALDLEE D. 
Rating:
5.0

Uhaul y'all messed up for some stuff you do. I had a RESERVATION at the LOMBARDY location that was somehow changed without ANYONE TELLING ME to a location 4 miles away. Mind you I had ubered to the first location so I was stranded. Luckily an angel at the lombardy location helped me out and was able to arrange a van for me. This is not the first time I've dealt with some bs. Uhaul, y'all honestly play so many games. Your cute little online reservation process is trash.

AMANDAMARSHALL S. 
Rating:
5.0

Customer did not leave a comment.

WILLIEGEORGE R. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHLYNN G. 
Rating:
4.0

Customer did not leave a comment.

KEYMONLEE S. 
Rating:
5.0

Customer did not leave a comment.

BRIANALLEN W. 
Rating:
5.0

Everything was perfect and Sierra was awesome and super helpful with my whole experience!

CHAE'MARQUETTE A. 
Rating:
5.0

The staff was so nice, efficient and helpful! Thank you!

MARYCLAIRE M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDWARREN EUGE R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Overpriced.

RAMO J. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMHENRY E. 
Rating:
5.0

Customer did not leave a comment.

REGINALD LEE D. 
Rating:
3.0

Improve the app to actually allow pictures to be taken so that I don't get charged for miles that I didn't drive. I had to pay for 15 additional miles because when picking up it would not allow me to dispute the stated miles. Also, make sure to actually have the keys placed in the right lock box for contactless pickup

Jason W. 
Rating:
4.0

Customer did not leave a comment.

TRACI B.  |  First Impressions 
Rating:
5.0

Very quick, easy, good price. Smooth and clean vehicle. Very worthwhile.

GILAD B. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRARENAE A. 
Rating:
5.0

Fast and efficient service

JAMESWELDON S. 
Rating:
5.0

Customer did not leave a comment.

MONTREALANTWAINE E. 
Rating:
5.0

GM Danni and her staff were polite and helpful.

Shane M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eve C. 
Rating:
1.0

I returned the tow dolly the same 24 hours to charge me for three days

AMANULLAH M. 
Rating:
5.0

The employees were knowledgable, helpful, super polite and really nice

LINDA S S. 
Rating:
5.0

Kind and efficient customer service was very much appreciated :)

Suneetsimrat S. 
Rating:
5.0

Customer did not leave a comment.

DARRYLEUGENE P. 
Rating:
5.0

Customer did not leave a comment.

GRETCHENANN G. 
Rating:
5.0

Customer did not leave a comment.

Virginia J. 
Rating:
5.0

Very professional and helpful.

TOMMYLENELL M. 
Rating:
1.0

I was quoted at $190.00 for the trip by U-haul's website, which was then confirmed over the phone with the Pickup locations representative. Upon my arrival charged $212.00. when I expressed my concern with the > 10% price hike, I was assured that I would receive a partial refund when I returned the U-Haul later that day, as I was paying for a two-day rental but would only need it for one. I did not receive any such refund upon my arrival, and it was explained to me at the drop off location that my pickup location had mislead me to believe I would be refunded anything for my one way rental. I understand they may not have been responsible for the billing error or misrepresentation of information, but the attendants at the drop-off location could have offered anything at all to rectify the scenario. I'm extremely disappointed in the disingenuous treatment and sales tactics used during this whole experience.

MICHAELJOSEPH B. 
Rating:
3.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

The van I rented was very new and clean. Easy to pick up and return on a week day.

Leslie T. 
Rating:
5.0

Customer did not leave a comment.

ISAIAH JAHMAL E. 
Rating:
5.0

Customer did not leave a comment.

JAMES MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

Let your employees smoke again so they don't have piss poor attitudes while dealing with customers. Also do something about the customer service hold times. The Phone system is terrible. Also seems like anytime I've had a rental the “system” has been down for some reason.

carlos G. 
Rating:
4.0

Customer did not leave a comment.

Denise K. 
Rating:
4.0

Customer did not leave a comment.

Allen L.  |  Overall Experience 
Rating:
5.0

Everything was right. I love my rental experience with this storage company

Tomeka s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rochelle c.  |  Overall Experience 
Rating:
5.0

FRIENDLY HELPFUL STAFF

David S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracy C.  |  Overall Experience 
Rating:
5.0

My experience was wonderful. Staff was amazing 😉

Pamela M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROSA J S.  |  First Impressions 
Rating:
1.0

Good facility for storage, but the staff are incredibly unprofessional. We are trying to isolate due to COVID and were promised that someone would help us check in from the parking lot. Instead we were met with staff members who were obviously high and didn't pay attention to our request at all. Tried explaining over the phone that we had an immunocompromised family member in the car who couldn't be exposed, but the person we spoke to was barely listening and didn't care at all. When we tried to flag down someone in the parking lot, they kept sticking their head in our car without a mask and were also obviously high. Because no one would listen, we had to go inside where staff were unfriendly and half weren't wearing masks. To top it all off, while we were unloading our truck, staff members were blatantly smoking weed in the parking lot. Storage facility itself is in good shape and location is convenient, but the staff are AWFUL.

Charmaine T.  |  First Impressions 
Rating:
5.0

This was the best UHaul experience I have ever had. Everyone was so helpful.

Christopher B.  |  First Impressions 
Rating:
3.0

I was paying on a unit for two years jiay because I was told I could not abandon it without it affecting my credit. Thank God for Dani. She really helped me out.

Natalie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY B.  |  First Impressions 
Rating:
5.0

Deborah was an excellent help to me

rebecca b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON S.  |  First Impressions 
Rating:
2.0

The communication about when we could access our unit was extremely unclear, and we received contradictory information from the website, emails, and on the phone with different agents. We arrived at 9pm after a long day of moving believing we could access our unit until 10pm. We found out we could only access it until 7pm (even though our reservation stated access hours were until 10pm). We were told to come back the next morning at 9am. When we arrived at 9am the next morning, the manager was late and so we still couldn't access our unit until 9:20 am. We had returned a vehicle transport the first night we arrived, checked it in and notified staff, but then 5 days later we got a call asking where it was. It was all around inefficient, confusing, and frustrating process. The only plus is that our stuff got from Michigan to Richmond in one piece.

Sarah R.  |  Online Move In 
Rating:
5.0

Great staff

JOHN L.  |  Overall Experience 
Rating:
5.0

The check-in process was excellent thanks to the friendly staff!

JOHN L.  |  First Impressions 
Rating:
2.0

No problems at all. Automatic charges to credit card went smoothly. You were easily reachable by phone. Very good service. Lynn Crowder

Lynn C.  |  Overall Experience 
Rating:
5.0

It's the best I've had for service in a long time. The lady that help me with my truck and finishing up my rental was great yesterday afternoon before closing, the l as sy that showed me my unit deserving of a raise an can sell dirt to a ground hog. Id have here as a employee asap if I could. Thank you and everyone there. It's great to have sure a great experience for once

dewayne p.  |  First Impressions 
Rating:
5.0

The women who work there were really terrific. They were quite knowledgeable.

Julie M.  |  First Impressions 
Rating:
5.0

Danni’s crew is well equipped to balance the pressure even when it comes along. I appreciate their genuine service and how they assisted me professionally. Also, they ensured all needs were met. Thanks Ciara and Danni! Flawless service!

ashley w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HEATHER J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH RANE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda S.  |  Overall Experience 
Rating:
5.0

The facility was nice and well maintained, but the staff was especially excellent. Everyone was always friendly and helpful.

NOEL I.  |  Overall Experience 
Rating:
5.0

Cavell Carter and Juju are always very efficient, helpful and courteous.

SUNEETSIMRAT S.  |  Overall Experience 
Rating:
4.0

I really wish the rent was due on the first of the month and I also wish the storage units had some type of lighting in them. Other than that, it was a good experience.

JOHN F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hershell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca b.  |  First Impressions 
Rating:
5.0

The staff was friendly knowledgeable and professional thanks

ELDRIDGE FRANK S.  |  First Impressions 
Rating:
5.0

We used the VCU U-Haul facility to store items between college rentals. It’s very convent to the VCU campus, it is very well maintained and very clean. We keep our items here for a couple of months with no issues. Every employee I interacted with was so friendly and very helpful. I would store my items here again.

Diane C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christina D.  |  Overall Experience 
Rating:
1.0

You guys almost got me evicted for over drawing my account charging me without my permission after telling y’all not to put my card on file. I’m sitting here thinking y’all are just going to charge me again next month. The employees at this location were the only pleasant thing about having to come in.

david p.  |  Overall Experience 
Rating:
5.0

This was the first time I rented a storage unit and received outstanding customer service. The place was nice and clean and well maintained. Definitely will recommend to friends and family.

Thomas J.  |  Overall Experience 
Rating:
3.0

People working in the office were not wearing masks.

Kathrine N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leAndra l.  |  Overall Experience 
Rating:
5.0

Everyone was helpful, even when I arrived late.

kraig k.  |  First Impressions 
Rating:
3.0

My storage unit had mice that left mice dropping in and on my furniture and in boxes.

DWIGHT D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah M.  |  Overall Experience 
Rating:
5.0

I thought David and his team were so helpful, courteous with all the questions I had! Bravo to and for the Richmond Uhaul Team!

Livia A.  |  Overall Experience 
Rating:
3.0

The storage unit was perfectly fine.

Greer M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

claudia t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley S.  |  Overall Experience 
Rating:
1.0

Unorganized to get truck keys. People who were last in line were first to get truck keys. It was a free for all. Should provide truck keys to those first in line or radio out to let truck employee know you are coming. Instead once ppl where done at counter they would bombard a truck employee for keys and no order to who was first. Lost a lot of time on my rental and day because of the disorganization on the lot. The check out and check in process is a mess and needs to change.

Doris R.  |  Overall Experience 
Rating:
5.0

The staff was amazing. They treated us like individuals and not just a transaction. They were also very helpful and made sure we fully understood the process and how to get in and out. Great, personal experience. I would definitely recommend to friends.

CHANDRA O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nilemorvin F.  |  Overall Experience 
Rating:
1.0

I had a leak happen outside of my storage unit and my stuff was ruined.

Timothy H.  |  Overall Experience 
Rating:
2.0

We only needed to store stuff for a short term. So the space was fine for what we needed. It is not so easy to load/unload in the area our unit was in. It was very crowded the morning we were loading from the unit. The area in the back parking lot was much less crowded, and if given a choice again I would choose something back there. The main issue was that we reserved a specific type of unit-main floor, no steps, a week in advance. We had limited helpers to move our stuff and my husband has back issues already. So I opted to pay extra for a first floor unit. When he arrived to get the unit he was told we had a walk up, because it is first come first serve. Which it does not state anywhere that that is the policy. Or we would have gone to the unit first to secure it, then to the apartment to load up. Why allow reservations if someone can come and take my unit? The staff was helpful, for what we needed them for, considering how busy they were. I had no issues with the building, security, or staff. My main issue was losing the unit I requested.

Louis F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor B.  |  First Impressions 
Rating:
5.0

The friendliness of the staff was amazing

Nilemorvin F.  |  First Impressions 
Rating:
3.0

Uhaul as a company needs to care for its locations with necessary upgrades, old system and equipment gave many of their employees trouble numerous times throughout my storage rental stay. An AC unit leaked into my storage space awhile back and even though I didn’t have the bogus rental insurance, i was not compensated from any of the items I threw out because of water damage. Rental insurance should cover out of control problems like flooding from a storm, not your neglected air conditioning unit!!!

sarah s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa K.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and respectful. I wish I had taken the name of the kind woman who showed me my unit. She was wonderful to interact with. All in all, a very positive experience.

Supriya J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa s.  |  First Impressions 
Rating:
5.0

Another great experience,

Nadine L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  Overall Experience 
Rating:
5.0

The employee that took care of the tour and reservation was friendly, helpful and did all I needed

Kristin M.  |  First Impressions 
Rating:
5.0

The person who helped me was so wonderful! I was worried when I heard something went wrong with my reserved unit, but I was then offered the first month for free - which was great. Whoever was working Sunday, 6/28 was really great. The 5pm closing was inconvenient for my move, but I understand.

Abigail C.  |  First Impressions 
Rating:
5.0

I’m trying to move later in the day to avoid the heat. Later access hours would be helpful.

Laura A.  |  First Impressions 
Rating:
5.0

I found the staff at U-haul Self Storage on Lombardy St. in Richmond, VA to be courteous, professional, helpful, and friendly. They were able to handle several customers needs with ease, while going above and beyond to make the customers experience as smooth as possible. I never write reviews but thought the service I experienced was exceptional and deserved some recognition. Thank you.

Christopher M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

helen n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittney M.  |  Overall Experience 
Rating:
5.0

This is a very busy storage rental facility close to VCU. We rented a cargo van and storage unit to store our daughter’s apartment contents. The staff at this location is very friendly and efficient. Kudos to everyone, your doing a great job! Thanks for your help.

Diane C.  |  First Impressions 
Rating:
5.0

All staff was amazing! The gentleman at front desk was super helpful and friendly! The woman who showed me the locker space was also super helpful and friendly!

Livia A.  |  First Impressions 
Rating:
5.0

I believe her name was Aisha, but she was so kind and so helpful throughout the process. There was also a man at the register who was nice, but he seemed like he was having a bad day when I walked in so I just hope he’s better now. But your staff and facilities are great!

Teresa J.  |  First Impressions 
Rating:
5.0

The only thing that went right with my entire movie is that everyone at 900 Lombardy St. was incredibly helpful. I mean, I was so impressed with the facility and the staff. I will highly recommend Uhaul Moving and Storage at VCU!

Kimberly J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julia p.  |  Overall Experience 
Rating:
5.0

Great experience. Staff very helpful.

Robert J.  |  First Impressions 
Rating:
5.0

I liked the climate controlled atmosphere, and the cleanliness of the facility.

NATASHA W.  |  Overall Experience 
Rating:
5.0

Aisha, the manager, helped me evaluate a few options. Once I selected a unit, the registration process was efficient and her attitude was exceptional. Thanks for continued good service!

Nancy S.  |  First Impressions 
Rating:
5.0

No issues....Satisfied with the facility. Staff very professtional

GLENN H.  |  Overall Experience 
Rating:
5.0

The young people working costumer service and in the lot, were really nice and helpful. Janay, Carvel Carter, were very accommodating. We all can complain when something is wrong, but they got it right.

Harry W.  |  Overall Experience 
Rating:
5.0

My Uhaul experience was great the staff was friendly the facilities was clean I had no problems

Kimberly B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kathrine N.  |  First Impressions 
Rating:
5.0

I was crunched for time to move my daughter out of her VCU dorm and your staff could not have been more accommodating.

Gina C.  |  First Impressions 
Rating:
4.0

N/a

Hunter H.  |  First Impressions 
Rating:
4.0

thanks

mark b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MERILYN P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Markashia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian W.  |  First Impressions 
Rating:
4.0

Given that we are coming from Northern Virginia, later access hours would be very helpful.

Michael D L.  |  First Impressions 
Rating:
5.0

I need to rent another uhaul trailer because I have to go back home to Arizona and your company is trying to charge me alot of money

Lisa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charish f.  |  Overall Experience 
Rating:
5.0

Much improved online and customer service compared to a decade ago.

Steven W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Markus G.  |  Overall Experience 
Rating:
3.0

N/A

carlos r.  |  First Impressions 
Rating:
3.0

I only had 1 incident, when moving in one of my bed frame was stolen. I left it on a cart and thought it would be safe till the next morning because the gates be down at night. I was wrong

tracy m.  |  Overall Experience 
Rating:
5.0

Everyone was super nice and helpful, facility well run and organized and clean.

carol t.  |  First Impressions 
Rating:
5.0

Diana (not sure if this is her name, but it was similar, sorry!) Was UNBELIEVABLY helpful! She was friendly, kind, and very patient with me. She’s great, thanks so much!

Kylie Y.  |  First Impressions 
Rating:
1.0

I only wanted Uhaul storage for 1 month and not to use my card for auto payment. None of my requests were followed. I will never use this facility again.

Ian C.  |  Overall Experience 
Rating:
5.0

The young lady that waited on me was for a professional and kind she knew what she was doing I really appreciated her

LARRY C.  |  Overall Experience 
Rating:
5.0

Great experience. Very convenient and clean. Staff always helpful and attentive.

Sarah C.  |  Overall Experience 
Rating:
5.0

Easy and secure

Brinlin M.  |  Overall Experience 
Rating:
5.0

VERY SATISFIED WITH EVERYTHING

Curtis B.  |  First Impressions 
Rating:
4.0

I was given great customer service.

Natasha F.  |  First Impressions 
Rating:
5.0

The facility was close to my granddaughters campus and she was able to go and come as needed.

Contance D.  |  Overall Experience 
Rating:
3.0

Was stated that I would have access 24/7 on U-Haul website. This was false and misleading. It is not the specific locations fault.

Benjamin M.  |  Overall Experience 
Rating:
4.0

Needs air conditioning

Lillian B.  |  Overall Experience 
Rating:
4.0

However, I am still being billed for a unit I vacated in August. It's been difficult to find someone on the phone to help with that.

julie C.  |  Overall Experience 
Rating:
3.0

I was not notified after signing a lease, the hours changed from 24 hour access to closing at 7pm due to homeless individuals sleeping in facility. Hire security instead of inconveniencing customers

KIMBERLY S.  |  Overall Experience 
Rating:
3.0

3yrs of fair svs appreciated. 5 🌟🌟🌟🌟 🌟 for Staff's Friendly Customer Svs.

ROSE J.  |  Overall Experience 
Rating:
4.0

Friendly and professional.

Michelle Y.  |  Overall Experience 
Rating:
5.0

Had to move yesterday and had extra stuff that I needed to put in storage. Brett was excellent in helping secure a storage unit and was extraordinarily knowledgeable and answered all my questions. Thx

Edgar T.  |  First Impressions 
Rating:
4.0

Nice size unit

GLANDENERA F.  |  First Impressions 
Rating:
5.0

Extremely convenient summer storage for our VCU student. Staff are helpful and very friendly. We will use them again next summer!

Patrick G.  |  Overall Experience 
Rating:
5.0

My first time to use U Haul at VCU and it was an AWESOME experience!!! I give ☆☆☆☆☆ star, 100% % rating and the Gold buzzer.....

Bernardo P.  |  Overall Experience 
Rating:
5.0

This facility is a definite plus right next to the VCU campus. I wish the hours were extended. We had to rush to do it all by 7 pm, and the number of cars/trucks in the driveway area is nuts.

grace b.  |  Overall Experience 
Rating:
2.0

Beautiful, secure location. Weekends chaotic. Overburdened with massive rental vehicle surplus, parking a disaster. Zero consideration for customer parking convenience, loaded with vans.

NATHAN H. S.  |  Overall Experience 
Rating:
5.0

None

Robert J.  |  Overall Experience 
Rating:
4.0

More pricey than other units but felt very secure with my things here, staff was very friendly

poppy m.  |  Overall Experience 
Rating:
5.0

Easy to pick up truck and return after hours!

Lynanne Y.  |  First Impressions 
Rating:
5.0

I had a great experience! Clean and secure building with fantastic customer service. I will definitely be using this facility again in the future!

bre f.  |  Overall Experience 
Rating:
5.0

IMPECCABLE STAFF ANS SERVICE !!!

melissa n.  |  Overall Experience 
Rating:
5.0

Check in was smooth. Space was adequate for amount I needed to store.

Contance D.  |  First Impressions 
Rating:
3.0

No

nixon A.  |  Overall Experience 
Rating:
4.0

I will use uhaul again.

Darlene W.  |  Overall Experience 
Rating:
5.0

Everyone at the Lombardy location is fantastic. Could be more right-staffed for the end-of-month rush...they were doing their best but the demand was extremely high.

Thomas B T.  |  First Impressions 
Rating:
3.0

there were some nice people but most were surly and not very friendly. They tried to appear friendly but were not very helpful,

Hugh K.  |  Overall Experience 
Rating:
5.0

Your staff are direct and on-the-ball. Some staff are decent & some are excellent. The storage room looks clean but I haven't yet moved stuff in so can't evaluate that process.

Mollie S.  |  First Impressions 
Rating:
5.0

The manger Lance is the best, he knows what he's doing and he knows how to treat people. I will not go any where else. Thanks Lance you are the best!

GENOVA W.  |  Overall Experience 
Rating:
4.0

Staff was prompt and friendly and competent. Access worked well, and unit was adequate. Free carts were great, and first floor climate control was appreciated.

Michelle Y.  |  First Impressions 
Rating:
5.0

All the young gentleman involved were so polite and helpful. I can't remember their names specifically but they provided excellent customer service for 7am on a cold, rainy day.

Maudell M.  |  Overall Experience 
Rating:
5.0

counter agent and other employees were very helpful

Preston M.  |  First Impressions 
Rating:
5.0

Staff were great help in getting the unit leased.

David W.  |  Overall Experience 
Rating:
3.0

Storage was average, but if you make a monthly payment and then move out a few days later, you will not get the balance of you payment back so check before you rent.

donna c.  |  Overall Experience 
Rating:
5.0

Great experience! Cavell Carter was the rep that helped me. He was FANTASTIC! Quick, efficient, answered all my questions. Proffessional and kind! It was very busy that AM, all 3 reps were pleasant!

Karin D.  |  First Impressions 
Rating:
5.0

I don''t do comments.

RICHARD H.  |  Overall Experience 
Rating:
1.0

I was given false information and overcharged!!!!!!!!!!!

armaria w.  |  First Impressions 
Rating:
5.0

The staff here was courteous and helpful. The van we rented was brand new. The storage unit was clean and well lit. Security precautions are great. Convenient location to VCU.

julie C.  |  First Impressions 
Rating:
2.0

I requested to speak to the manager and I never heard from him. I wish U-HAUL cared enough about their customers and ensure their satisfaction. I am still a customer in their shop. Hope to hear back.

nixon A.  |  First Impressions 
Rating:
1.0

Female DYKES WERE HIRED TO HARASS FEMALE OCCUPANTS. THE PROBLEM IS WOMEN DONT FEAR COOCHEE, HOW PAINFUL IS IT?LETS TALK ABOUT GANG RAPE BY MEN, THAT HURTS. DYKES ARE DUMB AND DISCUSTING💒🎓🍷🎵!

Nema C.  |  Overall Experience 
Rating:
5.0

Nice facility with pleasant staff.

Marcus O.  |  Overall Experience 
Rating:
5.0

So friendly, professional and helpful throughout the whole process, highly recommend!

Naomi B.  |  First Impressions 
Rating:
1.0

Customer service inside maybe nice Janay helped me today. The call center/customer service was not friendly this time around. 24 hr service was not available yet offered when I originally got the unit

Nakiah R.  |  Overall Experience 
Rating:
5.0

Loved the staff and my storage was clean no bugs. I will definitely use there service again in the future.

Latoya P.  |  Overall Experience 
Rating:
5.0

Thanks for everything

Chantel M.  |  Overall Experience 
Rating:
4.0

I reserved a 5x5x8 and a Uhaul van for Mon. 5/13/19 at 2.Conformation received by email. When I arrived the storage space was given away. I had to pay higher price,disappointed, but service was great.

Sandra P.  |  First Impressions 
Rating:
5.0

IMPECCABLE SERVICE !! CAVELL AND BRITT WERE OUTSTANDING ! we had ONLY15 mins on Friday & Saturday to get my daughters items from VCU to ur facility. WE PULLED IT OFF ! WE WERE ECSTATIC !!!!

melissa n.  |  First Impressions 
Rating:
2.0

The customer service on both occasions before move in and on move in was bare minimum. I was not told that a reservation was needed . Rates misquoted, no assistance with flat bed dolly’s.

yvonne k.  |  First Impressions 
Rating:
1.0

On pick up Dianna was very helpful. drop off I experienced the worst customer service ever. Fire Lance immoderately. Rude, inpatient, paperwork was more important that the customer in front of him

Robert R.  |  Overall Experience 
Rating:
4.0

The staff was great, the facility was secure, but it was not well-ventilated during painting. My things seemed to off-gas this smell for several days after taking it out, which I'm very sensitive to.

Leahh E.  |  Overall Experience 
Rating:
2.0

We went to the Uhaul place at around 4pm and we rented a truck for 24 hours and also a storage unit. He failed to tell us that all the units deny access after 7pm, so we get there with a truck full

Hailey D.  |  First Impressions 
Rating:
4.0

The staff was very friendly.

Christopher P.  |  Overall Experience 
Rating:
5.0

No problems whatsoever . Friendly staff and excellent service was provided all the time

Bryan P.  |  Overall Experience 
Rating:
4.0

The only problem was it stayed cold during Winter months...I guess that's the benefit of the climate controlled units.

Shereice H.  |  Overall Experience 
Rating:
5.0

Everyone was very polite and professional. We rented both a truck and storage room and were given a tour of the facility and explained the process for getting in and out of the building.

Kathryn M.  |  First Impressions 
Rating:
5.0

The service was fast and the customer service was top notch. Brit and Ben helped us with all of our needs. We will return.

donna c.  |  First Impressions 
Rating:
4.0

good experience

Dean L.  |  Overall Experience 
Rating:
5.0

All staff were very helpful & detailed in their explanations of service options

Chris W.  |  First Impressions 
Rating:
3.0

N/a

Antwon A.  |  First Impressions 
Rating:
3.0

The only thing that you had to wait for a long time to be served due to only two people being there and one was a trainee on a busy Saturday. But overall is was ok, I use that storage facility often.

PORSHA K.  |  Overall Experience 
Rating:
1.0

This location charged me twice for a unit I had moved our of and even when they refunded me the money charged my card again. I talked with three separate people from this branch about these problems.

michael a.  |  Overall Experience 
Rating:
5.0

Lance and his team are extremely helpful and professional; couldn't have asked for a better overall experience. Truly a great location and courteous staff. Wynn

wynn l.  |  Overall Experience 
Rating:
1.0

They Charge Me $900 For A Locker I Been Canceled And Signed The Papers For, Had To Cancel My Bank Because Of The Negative $900 Overall Thanks For The Storage But I will Not Come Back

inika m.  |  Overall Experience 
Rating:
1.0

I don't have anything nice to say about your staff at this location

Pam B.  |  Overall Experience 
Rating:
3.0

I moved from the area had hard time for two years to update my account ... not going to be negative... but management worked with me when they recvd my messages . Here is to a new year and beginnings.

SHONTE R.  |  Overall Experience 
Rating:
5.0

Very secure place. Employees where great and I would use this place again if need be.

SHELLY H.  |  Overall Experience 
Rating:
5.0

.

Saquandreanna W.  |  Overall Experience 
Rating:
5.0

Efficient and effective.

Kip H.  |  Reservation 
Rating:
5.0

Was nice and convient

Maria F.  |  Overall Experience 
Rating:
2.0

There was no electric light in the unit. If I didn't bring my own lamp (not just a flashlight but a actual battery operated electrical lamp, I couldn't see beyond 2 feet into the unit.

Alan B.  |  Overall Experience 
Rating:
1.0

I never moved in. The rep didn't have much information for me on the check-in process nor did he have a number or an idea of another location that could better assist me when there are 2 more nearby.

Essence R.  |  Reservation 
Rating:
5.0

Ev e rybody was great, very helpful and understanding. They treated me and my friends wonderful. Thank you so much!

mona g.  |  Reservation 
Rating:
5.0

N/A

Shemeka L.  |  Overall Experience 
Rating:
1.0

LOCK OUT WITH MY BELONGINGS IN THE HALLWAY AND MY UNIT LEFT OPEN. STAFF VERY RUDE ABOUT IT AND REFUSED TO TRY AND HELP ME. HAPPENED TWICE.WHEN I DO MOVE OUT I WILL NOT USE U-HAUL AGAIN

CONSTANCE L M.  |  Overall Experience 
Rating:
5.0

A great place

LEROY B.  |  Overall Experience 
Rating:
5.0

Very convenient

ZAINOT M.  |  Overall Experience 
Rating:
3.0

People should be able to access thier storage 24hr

latricia l.  |  Overall Experience 
Rating:
5.0

Will be back when needed. Thanks. Thanks

Richard G.  |  Overall Experience 
Rating:
2.0

Rather not comment.

Arjenette C.  |  Overall Experience 
Rating:
2.0

I had a basement room and the light in the basement wasn't too bright so it made moving in and out hard. Also when I moved my stuff out I noticed mold on some of my stuff.

KRYSTAL B.  |  Overall Experience 
Rating:
1.0

I booked a storage unit that was temperature controlled. I was told one would not be available the DAY OF MOVING and that if i wanted to have a storage id take what i can get. Im 26 and shes uneducate

james n.  |  Overall Experience 
Rating:
5.0

Great service

Briana S.  |  Reservation 
Rating:
4.0

It was a convenience for my son.

Cynthia M.  |  Overall Experience 
Rating:
5.0

I think it's one of the best facility in Richmond area as far that old warehouse feel, maybe in the US I know there are better newer location around.

ERIC B.  |  Overall Experience 
Rating:
4.0

the manager that I usually speak with is very kind, patient and very good listener. her name which is different but it starts with a S. She has a cold right now and I hope she is feeling better.

Keemonie H.  |  Overall Experience 
Rating:
2.0

The sign-up process is more complicated and time-consuming than it needs to be.

ROBERT H.  |  Reservation 
Rating:
5.0

The service couldn't have been any better for either our truck rental or the storage room. We plan to continue as a repeat customer.

chris k.  |  Reservation 
Rating:
3.0

Reservation for storage does not mean it is available at the time we arrived, both times. Very frustrated! Conf email need to specified the type of storage reserved, size, temp control etc.....

Trang V.  |  Overall Experience 
Rating:
1.0

Just randomly signing up people for auto pay after they tell you NOT to. Writing down credit card numbers and paying without permission. Nasty location. Extremely rude people. Never answer the phone.

VICTORA D.  |  Overall Experience 
Rating:
5.0

Great experience . Thank you very much

Michael S.  |  Overall Experience 
Rating:
5.0

It was a great experience, moving with Uhaul. Dwight was such an upbeat and professional employee! I can’t wait to come back

Myranda H.  |  Overall Experience 
Rating:
3.0

You need to have more employees working during busy times. 1 person getting trucks 2 people behind the counters on a Saturday??????

George M.  |  Overall Experience 
Rating:
2.0

Very friendly staff but very understaffed. I waited in line for 30 minutes just to buy boxes and bubble wrap. There was only one person working inside on a Saturday.

Morgan R.  |  Reservation 
Rating:
2.0

The storage facility was severely understaffed, with wait times in excess of half an hour for very short lines. The storage facility had an obvious roach infestation and was smaller than listed.

Aaron S.  |  Overall Experience 
Rating:
5.0

Flawless experience

Lizzette C.  |  Overall Experience 
Rating:
4.0

no comments

herman b.  |  Overall Experience 
Rating:
5.0

Could not have been a better experience!

Susan L.  |  Overall Experience 
Rating:
4.0

Access hour is short. When I went to at 8, there were already closed I could not access there. But I am satisfied.

claire k.  |  Overall Experience 
Rating:
4.0

The only reason this worked was because of Sierra. Not sure of the spelling of her name but she was the best.

Charles L.  |  Overall Experience 
Rating:
5.0

Friendly and informative customer service.

Cheryl L.  |  Reservation 
Rating:
5.0

Moving is hard but the staff at U haul made it easier with their friendliness and helpfulness,

Sonja L.  |  Overall Experience 
Rating:
4.0

Should have more desk resources close to closing. Long line to merely check out

coleen m.  |  Overall Experience 
Rating:
1.0

waited in line for an hour to simply ask a question. Charged for a lock I never received Discovered the 24 hr access wasn't real, and we were locked out. Had to abandon a valuable dresser.

Steve P.  |  Reservation 
Rating:
1.0

One person working at the service desk, long lines of frustrated people, customers previously waited on allowed to just come up to the front of the line. My unit still was not ready after all of that

Kevin T.  |  Reservation 
Rating:
5.0

Made our moving a lot easier having this uhaul facility so close. It is well run, clean, efficient with kind and helpful staff. Thank you.

Grace K.  |  Overall Experience 
Rating:
3.0

You had a couple of people that were rude and not helpful

Deborah J.  |  Overall Experience 
Rating:
5.0

Your staff is great and very helpful. Place is clean and well-maintained. Thank you for a great experience!

Rebecca L.  |  Overall Experience 
Rating:
4.0

At first they thought we had used it for 200 miles @ $1.29 per mile. When in fact we had only driven a round trip of 7 miles. It was adjusted correctly.

Barbara M.  |  Overall Experience 
Rating:
4.0

Good!

June B.  |  Overall Experience 
Rating:
5.0

AAAAAAA+++++++

mark s.  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was without complaint.

LAVERNE A.  |  Overall Experience 
No reviews have been submitted for this location.

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