Customer Reviews for U-Haul Moving & Storage at W Kingsley Rd

1,198 reviews

11383 Amanda Ln   Dallas, TX 75238
(From West I-635 take Jupiter exit Passed Jupiter on right at Amanda ln, From I-635 E take Jupiter exit. R on Jupiter L on Kingsley, L on frontage)

(214) 340-4331

View Facility Map

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(214) 340-4331

11383 Amanda Ln
Dallas, TX 75238
(From West I-635 take Jupiter exit Passed Jupiter on right at Amanda ln, From I-635 E take Jupiter exit. R on Jupiter L on Kingsley, L on frontage)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 10 am–3 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Cool staff.

Fernando R 
Rating:
1.0

Didnt get dolly and way harder to move.

Madelynne J 
Rating:
5.0

Customer did not leave a comment.

JHAMAR H 
Rating:
5.0

Lester and his wife were over-and-above helpful in getting me the right truck for what I needed and for less money! I highly recommend this location and Lester and his team!

Kathleen H 
Rating:
5.0

Customer did not leave a comment.

Donna L 
Rating:
5.0

A lot

Ulyana P 
Rating:
5.0

Customer did not leave a comment.

Shamaya P  |  First Impressions 
Rating:
5.0

Lester and the others were helpful, made the process easy and provided EXCELLENT CUSTOMER SERVICE!!

Diane G 
Rating:
5.0

The manager went way above the line to help me move from one storage to the next one. His wife was very friendly with great customer service. I would recommend renting from this place. Also, the place is super clean!!!

Francisca F 
Rating:
5.0

Customer did not leave a comment.

seth t 
Rating:
5.0

Customer did not leave a comment.

angel c  |  Overall Experience 
Rating:
5.0

Excellent service by agent Lester.

Miguel M 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Customer did not leave a comment.

Caleb D  |  Online Move In 
Rating:
5.0

Keep up the good work

Dwayne T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaryna T 
Rating:
5.0

Lester has been incredibly helpful and awesome. Can’t thank him enough!

Jeremey W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aleksei G 
Rating:
5.0

Bless Jesus Christ for another more convenient place to store my things Thank you so much 💗💗💗🌹

TIBBY K  |  First Impressions 
Rating:
4.0

Great customer service, the office space is a little crowded

ROMAIN L 
Rating:
5.0

Customer did not leave a comment.

Ronda R 
Rating:
5.0

nothing

RUSSELL L 
Rating:
5.0

Customer did not leave a comment.

Ranner C  |  First Impressions 
Rating:
5.0

The Gerntlman assisted me was courteous and very responsive and I would recommend it to anyone

Sam H 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaivon C 
Rating:
4.0

Customer did not leave a comment.

MICHELE S  |  Overall Experience 
Rating:
4.0

excellent service at this store, he was very helpful and courteous, A+

maryann c 
Rating:
5.0

Fred was amazing and well educated, we enjoyed our experience.

Rhiana M 
Rating:
4.0

Customer did not leave a comment.

Julia J 
Rating:
5.0

Customer did not leave a comment.

Carrie S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alexandra H 
Rating:
5.0

Customer did not leave a comment.

Jason M 
Rating:
5.0

Some of the nicest people I’ve ever met! Great customer service. You have my business from here on out!

Kathryn F 
Rating:
5.0

Customer did not leave a comment.

Naya J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Arthur P 
Rating:
5.0

Customer did not leave a comment.

Velencia B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Promise G 
Rating:
5.0

Customer did not leave a comment.

crystal a  |  Overall Experience 
Rating:
5.0

Everything was above and beyond my expectations.

Frances A 
Rating:
5.0

Jacob is friendly and always helpful. He makes this storage facility safe by always being accessible and makes sure property is well lit. Property is always clean and his staff is a reflection of him…upbeat/positive and very knowledgable.

Adriana G  |  Overall Experience 
Rating:
3.0

A lock was supposed to be left in the unit for me and it was not. My items are in the unit now, I couldn't keep the move truck any longer, but no lock is on the door.

ROB D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael J  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jessica D 
Rating:
2.0

You really don't want to hear what I have to say. With NO LIGHT available in unit, everyone must bring their own lights with them

Wendy J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Milton H  |  Overall Experience 
Rating:
4.0

Everything

Kaitlyn M 
Rating:
1.0

The staff and manager were so rude. Even the moving helpers abandoned my things. I paid for a key and it was not given to me. To get to storage I was told the elevator was bad, I asked what I should do hence I already picked a van, the manager called the police. I was threatened and treated like a trash. He was screaming at me and 2 men that came with me. It was hard to get them in the office even when you see them, you call they won't attend to you. The manager runs away when you call him for assistance. His attitude can't help any business to grow, even on franchise infact he is not representing the company well. I have been traumatized. I had a horrible experience with Uhaul Amanda Lane, Dallas Texas, 75238. I can't recommend this location even to the devil.

Sonia n  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMMALA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIRIAM A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gwen d  |  Overall Experience 
Rating:
1.0

I had a horrible experience even at my first time. I was abandoned at the middle of the service I paid for.

Sonia n  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael J 
Rating:
3.0

Customer did not leave a comment.

Ebony W  |  Overall Experience 
Rating:
1.0

I'm shook honestly, keeping my stuff at this location was pretty standard actually , it was the shameful tactics after I returned the truck the next day , upon contract signing milage reported on vehicle was astoundingly off by almost 200 miles , upon returning the truck that was used to drive 34 miles from storage to my new place and back , we reported the error and were told that everything was good and we had no worries i even checked out with the clerk and closed my account, upon leaving me and my girlfriend went to the park to enjoy the day and see some old friends, my girlfriend's bank messaged her stating the U-Haul was charging 300 dollars more on her card , without any way of contacting establishment since no calls were accepted and lobby closed at 4 on the day being discussed, i find it highly unclear as to how it's legal to close a contract issue a receipt while pleasantly thanking us for our business only to steal more hours later , I know times are hard but man come on seriously people, just be careful some of the worst crooks smile in your face to distract from their wickedness.

Anthony B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COREY L 
Rating:
5.0

Mr. DuBois was very kind and attentive to our needs and made sure we were happy with our storage unit and that was greatly appreciated. I can tell he is a multi-tasker as while attending to us, he was also able to be helpful to others entering the office. He is greatly appreciated by us, WAY TO GO UHAUL for hiring such a great person to run your facility.

Mary R  |  First Impressions 
Rating:
3.0

I tried to move into a smaller unit and I rented a truck and the staff member said there was nothing that would be done in getting me 1 month free on rent so I took my business somewhere else.

Tony L  |  Overall Experience 
Rating:
5.0

Jacob was great!! He was very knowledgeable and professional. Excellent experience overall!!

Robert G 
Rating:
4.0

Customer did not leave a comment.

KIZZA W  |  First Impressions 
Rating:
5.0

Very nice, professional young man at the service desk.

kathleen b 
Rating:
5.0

Customer did not leave a comment.

Jarvis H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marion G 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terry T  |  Overall Experience 
Rating:
5.0

Awesome service! Clean facility! Easy access. I think access should be open a little earlier and stay open later but it’s not too bad!

Paul M  |  Overall Experience 
Rating:
4.0

My storage unit had trash on the floor. Other than that the facility was clean

MIRIAM A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN E  |  First Impressions 
Rating:
3.0

Air was not working properly; at drop off we told the manager of the problem. His response was that if we had an issue with the air conditioning we should have called roadside assistance

Diana C 
Rating:
2.0

Customer did not leave a comment.

Anasia J 
Rating:
5.0

Construction was hard to deal with, but that is not the fault of the U-Haul team.

Steven B 
Rating:
5.0

My stuff was damaged water damage and the storage off of LBJ and McCree on Sunday evening due to a water pipe and yes I was pleased with the the corporate office employees assistance I am waiting for them to replace all my belongings that was damaged I'm in the process of moving into my own place sometime this week

Debra J  |  First Impressions 
Rating:
2.0

Customer service was okay your policy sucks imean you sure protect yourself in every little thing is ridiculous that if i miss a quarter of gas you will charge me but if i put that quarter you wont refund me that money so eather way im fucked by you Thats only one thing i had to drive so far to get the size truck i needed and i still have to pay for those miles ridiculous do you want more 😂 i have alot to say

Adriana M 
Rating:
5.0

Very polite courteous and helpful and very very friendly

JUANITA S  |  Overall Experience 
Rating:
5.0

I really appreciate all the service and staff I would most definitely will recommend this location I give them 5 stars thank you.

CASSANDRA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james r 
Rating:
5.0

Amazing team and great customer service. Thank you for all your understanding and assistance. Greatly appreciated.

Orlando D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher A 
Rating:
5.0

It would be nice if staff could help with unloading heavy large items like a mattress and TV, when it’s just one person moving in their items, I couldn’t get any help from family during the week.

Sonia R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan S 
Rating:
5.0

Mr Jacob is a real professional, this experience was excellent

Kirk W 
Rating:
5.0

Second time using this facility !

Glenda G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernard N  |  Overall Experience 
Rating:
4.0

The only thing I would change is rates I would recommend daily/or weekly charges for people like me who don’t need a whole month other than that every thing was great!

FELECIA J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

padma M 
Rating:
5.0

Customer did not leave a comment.

Eunice M 
Rating:
4.0

Customer did not leave a comment.

Russell N 
Rating:
3.0

Customer did not leave a comment.

JEANNE R  |  Overall Experience 
Rating:
5.0

Mr.Dubois Jr. Thank you for your hospitality, help and knowledge.. it was a pleasure doing business with you!!😊

therese B 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
2.0

Hidden charges $25 jumped to $95 to then $125 - a steal

Ngozi O 
Rating:
4.0

Customer did not leave a comment.

Bruce M 
Rating:
5.0

Customer did not leave a comment.

SHAQUALA T  |  Overall Experience 
Rating:
1.0

Local agent very adversarial when I called him about an after hours drop off charge that I was unaware of. He told me it was in the contract, I owed it, should have read it, etc. and was unwilling to credit my account. I was told when I made my reservation that I could drop off the truck sooner than my scheduled return date, but there was no credit for bringing it back early. I was not told about any after hours fees. Anyway, thanks to the courtesy and good marketing sense of Kevin Lindell in the traffic management department, he credited me the $20 fee. It was not about the money, but just being unaware of it verbally, which I admittedly did not read on my end, was not good. Again, customer service for $20 is wise and the local agent at Amanda Lane has no concept of good customer service, but just the opposite. He actually hung up on me when I wanted to discuss it with him more. His name may be Dubois, not sure. Anyway, I will rent from U Haul again due to the good customer service I did receive, but the check in issue was not good and the drop off location agent also not good and should be discussed. Again, customer service is key and bad customer service is not to be tolerated. Thanks Jerry Averyt

JERRY A 
Rating:
5.0

Customer did not leave a comment.

Cameron W 
Rating:
4.0

Customer did not leave a comment.

Alice S  |  Overall Experience 
Rating:
5.0

Very helpful and considerate Mr Jacob thank you

Tony J 
Rating:
5.0

As I as traveling, it rained and water came into the passenger side front window. I mentioned this to the return agent in Texas. I have a picture if you need to see. When you wash the truck, you will see water leak inside. Also if the agent taking our order can describe if the truck has a dolly, ramp, then we can better select a more suitable truck.

Mary J 
Rating:
4.0

To me it was all good didn't have no problems people real respectful and explain everything to me and since I don't know that much about internet I'm 62 years old the young man that was working there he helped me a lot. I think his name was Antoine very nice young man

JUANITA S 
Rating:
4.0

Customer did not leave a comment.

Promise G 
Rating:
5.0

Customer service was great.

Leah K 
Rating:
5.0

Good customer service.

wondimu m 
Rating:
4.0

Customer did not leave a comment.

Andrinne L  |  Overall Experience 
Rating:
5.0

Keep up the great work.

MARY J  |  First Impressions 
Rating:
5.0

The only thing was I didn’t want my money mail to me

Jacqueline H 
Rating:
5.0

Customer did not leave a comment.

Dana D 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA J  |  First Impressions 
Rating:
4.0

Next time it would be nice to know up front that there’s an extra charge if the equipment is returned after hours, even if that equipment was returned before the due date and time instead of just being charged the next day

AHMAD S 
Rating:
3.0

Customer did not leave a comment.

Elhadj Y  |  Overall Experience 
Rating:
3.0

1 way in and out is not a good practice or ease of entry or exit for customers. I was in unit 1101 right next to a door but couldn't access. The hallways are narrow n would've been lots easier to use that door.

Cassandra H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Haley R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren P 
Rating:
5.0

Customer did not leave a comment.

Vickie B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James H  |  Overall Experience 
Rating:
4.0

This is a great location for me

Promise G 
Rating:
4.0

Customer did not leave a comment.

Damita K 
Rating:
2.0

Manager was rude gave me the wrong truck and tried to blame me and charge me

Van-Nita W 
Rating:
5.0

Customer did not leave a comment.

India B 
Rating:
4.0

Customer did not leave a comment.

James L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B  |  First Impressions 
Rating:
2.0

Got locked out once due for not using a lock from Uhaul even though I was using a disk lock similar to what is used on site.

Clayton R  |  Overall Experience 
Rating:
2.0

My unit was locked out once because the manager claimed I did not have a "approved" lock on my unit. After taking time off work and driving all the way to this facility during the work day it was discovered my lock was approved.

Clayton R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Promise G 
Rating:
4.0

Customer did not leave a comment.

Veronica M  |  First Impressions 
Rating:
2.0

The roads all around that are messed up even driving in to the parking lot is messed up. If if I return my truck one day earlier than my reservations, I feel like I should get a credit for that but the customer service representatives said no. I did go over my estimated mileage from my reservation. The staff were great picking up and returning the rental.

Kimberly R 
Rating:
4.0

Customer did not leave a comment.

Promise G 
Rating:
5.0

Best service and pick-up place in Dallas!

Jeremy P 
Rating:
5.0

Site manager provided great service! He was very helpful and courteous. I recommend this facility to anyone with storage needs. Thanks again.

Albert M  |  Overall Experience 
Rating:
5.0

Manager was handsome and helpful! Staff was pleasant!!

Brandon S  |  First Impressions 
Rating:
5.0

Jacob is one of the best Facility Managers I have encountered at any Uhaul. And I have been dealing with Uhaul since 1997

Africa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence G 
Rating:
1.0

I reserved a room. Then the next day I physically went into the facility to secure my room. After signing the contract and given a security card and a nap with my unit highlighted I went home to finish loading my truck. I recieved an email where the manager tried to blame me for not answering my phone because I was IN THE MIDDLE OF MOVING line it was my fault his facility rented me a room that somehow after my reservation and in person meeting someone later figured out was rented to another person. This was after business hours and in a Sunday so I was left high and dry without a storage unit causing me to have to pay extra for a truck for another day. The insulting thing is in the email the manager tried to make me the responsible party for now answering my phone WHILE I WAS BUSY MOVING. This is the most unprofessional business I've dealt with on a long time. If you are looking for storage I would look anywhere but here. I even responded to the email to give the manager a chance to redeem himself but an unprofessional person who blame a customer BEFORE taking responsibility for their mistakes is a unprofessional as it gets. This was the most disappointing experience I've ever had with uhaul and even after giving the manager a chance to at least apologize or make me the customer happy he failed for the second time. I hope uhaul can fix these issues and find ways to compensate their customers for unprofessional and inadequate service because if they don't they will lose more customers like me and the ppl I will be forced to tell to stay away because of my experience.

Theodore n  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alice S  |  First Impressions 
Rating:
5.0

Excellent customer service both at the pick-up location and over the phone. I had to get the truck on short notice and extend my rental. Each interaction was fast and friendly. The online return option for after-hours drop-off is easy and convenient. Great experience.

BRETT M 
Rating:
5.0

Customer did not leave a comment.

Phillip W 
Rating:
5.0

Process for renting was very easy and seemless.

Brad S 
Rating:
5.0

Customer did not leave a comment.

Felicia B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BYRON W 
Rating:
4.0

Customer did not leave a comment.

James H  |  First Impressions 
Rating:
5.0

Mr. Cunningham and his staff are always friendly and helpful. Love this location

Sheena W 
Rating:
5.0

Customer did not leave a comment.

JUAN C 
Rating:
5.0

Customer did not leave a comment.

Devante B 
Rating:
5.0

I love the staff ❤

DANNY M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zahirullah A 
Rating:
2.0

I had to be sent to another location becuase your system let me schedule for a pick up in Balch Springs but the truck was not there and I was not notified. Had to contact customer service for another location which was still 26 minutes out of my way compared to 5 minutes to where I originally had it set for.

Marcela C 
Rating:
5.0

Great customer service!!!

Karen F 
Rating:
4.0

Customer did not leave a comment.

Georgiardell W 
Rating:
5.0

Nothing Everything was perfect Thank You so Much I rate 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Quanita D 
Rating:
5.0

Friendly staff.

joseph r  |  Overall Experience 
Rating:
5.0

I would send all the employees from the 1225 lbj highway store to the Amanda ln store to learn some customer service pointers it’s crazy the difference in customer from not even a few miles away the guys and gals at Amanda lane are top notch professional and very helpful i couldnt brag more about them and believe the service I didn’t even receive at the lbj store I will be going to Amanda ln for now on with my business tentals

johnny s 
Rating:
5.0

Was at a shortage on time and the clerk was able to get me in-and-out efficiently as well as providing some extra and useful tips as a first time customer would definitely recommend

Tamar P  |  First Impressions 
Rating:
4.0

The staff is very friendly, accommodating and professional. Their is no other moving company like uhaul ( reservations, rental storage, and trucks) always on point.👉

Gwenetta J  |  Overall Experience 
Rating:
5.0

Excellent and professional

Gwenetta J 
Rating:
5.0

Customer did not leave a comment.

Alethea M  |  First Impressions 
Rating:
5.0

It's a Smart and easy moving truck

lilly k 
Rating:
4.0

I never received my final receipt.

Robert E 
Rating:
5.0

Love the staff her the managers and district managers are all friendly and helpful.

MAKASHA B  |  Overall Experience 
Rating:
5.0

Jacob is a an amazing GM with professional customer service approach. I appreciate and will recommend his facility to family and friends in the near future. Thank you.

JEREMY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando D  |  First Impressions 
Rating:
5.0

ILL DEFINITELY GO BACK IF NEEDED

Andrea W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonya A  |  First Impressions 
Rating:
4.0

Your website reservations, call in station and mobile check out and in are terrible. Never work and wait times and transfers are ridiculous. 1 out of 10.

Robin H 
Rating:
5.0

thank you so much for the service

lawerence m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lashawnda s  |  First Impressions 
Rating:
1.0

Maybe double check a claim before you call a renter to falsely accuse on an assumption without any investigation. The branch is fully aware of the Clooney today.

Joseph J 
Rating:
5.0

no improvement i have to offer, but the gentleman that helped me today (10/3 am) was very kind and efficient and i appreciate his help!

kechelle h 
Rating:
5.0

Customer did not leave a comment.

Jaime T 
Rating:
5.0

Everything was fine

MeShawn S 
Rating:
5.0

The general manager was heaven sent! Definitely helped me out to the fullest! Thanks Jacob , I will refer and do business with again!!

Stephaughn P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

steve s 
Rating:
2.0

I didn’t like the managers attitude.. I had to call customer service and talk to them about his attitude and the horribly written email about occurring additional late fees even though my bill wasn’t even due… the manager also threatened to physically fight me.. because I continually tried to get him to make any sense of that email..

Dwight C  |  Overall Experience 
Rating:
5.0

Mr DuBois is excellent. Highly appreciated!

Ted C 
Rating:
5.0

Customer did not leave a comment.

charlet a  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Neneekah B 
Rating:
4.0

Polite & friendly office staff.

Drew K  |  First Impressions 
Rating:
2.0

Maintenance the AC was not cold, Staff the facility so that there's not a 45 minute and then having to leave without speaking with anyone. I reserved a 15' and was given a 10'. Needless to say I ended up having to make 4 trips that could've been done in 1!

Angela B 
Rating:
5.0

Customer did not leave a comment.

Brittany S  |  Overall Experience 
Rating:
1.0

Returned the truck at 3:30pm. The lady working the front desk said they were about to close (which online says 4pm). Got charged for returning after hours which is a blatant lie. Will never return to this location again.

Christopher P 
Rating:
5.0

Customer did not leave a comment.

Ivan T 
Rating:
4.0

Customer did not leave a comment.

Kendall C 
Rating:
5.0

General manager provided excellent customer service and experience!

Stephaughn P  |  First Impressions 
Rating:
1.0

The equipment was not ready. I had hired movers through the site as well and had to scramble to find another location that had a moving truck so I could complete my move. Luckily the movers didn’t charge me the 2hrs it took to find and secure the truck we used. Absolutely horrible experience!!!

Brandon H 
Rating:
5.0

Jacob was amazing, very friendly and funny. Made our stressful day a bit better!

Forest N 
Rating:
5.0

Customer did not leave a comment.

Ermila R  |  Online Move In 
Rating:
5.0

Helpful staff. Clean location. Very happy.

joseph r  |  First Impressions 
Rating:
5.0

I will always rent from this facility because everyone from the manager to the assistant manager to the supporting staff is always helpful and nice when I go into the office. Thank you for being kind.

lasonia L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Autumn P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria l  |  First Impressions 
Rating:
5.0

Great team! They made everything easy and simple as possible!

Jamal P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willie B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve S  |  First Impressions 
Rating:
5.0

I had one issue the whole time I was there. It happened to be on the day I was moving out, I hired a mover and the card allowed me to get in the gate but did not allow me to get in the building.

Amelia B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

CAROLINE B  |  First Impressions 
Rating:
5.0

Excellent Service, staff and management.

EMMETT W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erma M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CENOLA A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WENOAH G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nayquain J  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Josh A  |  Overall Experience 
Rating:
5.0

The man that helped me customer service was immaculate he was super informative & made my experience with uhaul the best ever keep up the good work.

DONNEISHA C  |  First Impressions 
Rating:
5.0

I love this company because they are truthful to their customers and the unit was air conditioner light up really good and cameras everywhere yes I will tell a friend about it if they ask

Diana H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Franklin I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen G  |  Overall Experience 
Rating:
5.0

Jacob was extremely nice.

Amelia B  |  First Impressions 
Rating:
5.0

I use U-haul truck and storage quiet frequently.The service is always on point.

Gwenetta J  |  First Impressions 
Rating:
5.0

Very awesome employees at this location. Always friendly and courteous

Misti M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERTO E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TOMARRA L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim S  |  Overall Experience 
Rating:
5.0

Ron was so friendly and welcoming. I felt like I’ve known him my whole life. He was very informative and accommodating. I loved every bit of it! Thank you for being a kind a genuine human being.

Vina N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES W  |  Overall Experience 
Rating:
1.0

I'm did the same day move in online and it indicated that we had access until 10:00 p.m. but the manager of this facility was very rude in informing everyone that he was not going to open the side door after 5:00 p.m. for a week waiting on parts....... Needless to say I had to carry everything upstairs to the third floor on foot hardly any carts very rude gentleman tell me with a full car as I pull up that I cannot have access to my storage due to the elevator being out of service. Highly not recommended F+++++++

Sarah D  |  Online Move In 
Rating:
5.0

Ron was very helpful. He provided excellent service.

Carlton C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marchella T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taylor S  |  Overall Experience 
Rating:
3.0

The only problem is Mr Jacob , he overcharge me $20 for teuck and $25 to clean … the truck i gave to office in the Right time and was not dirty give me my miney Back

Alvaro R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vernon W  |  Online Move In 
Rating:
1.0

The truck I drove there from Michigan was rejected by the location so I lost my free month special for my storage unit. Although uhaul in Michigan informed me that I can drop off at this location both my truck and my trailer. There were no large storage units at the nearest uhaul for me to select. I am very unhappy that both locations are uhaul companies and my special was not honored. My pickup location misinformed me and I had to pay $200 for my first month in order to unload the truck. I would like uhaul to credit my second month for the mishap on their end. Not only did it cost me $2500 for a one way and auto transport, I spent money above my budget. The rep who checked in ,y storage refused to also give me two keys for the storage even after I explained to him that my husband and I will not always be together and will need access. I really feel like uhaul can do better. I would like to be contacted by leadership with some sort of resolution to my concerns. Thank you for your time and consideration.

Kuluana J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larishla t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna S  |  First Impressions 
Rating:
2.0

I had covid and was unable to come in. When I finally was well enough to call and tell them I no longer needed my storage unit. That I would be moving my stuff out. The manager told me that if I called on the 3rd day which was July 29th instead of the 4th day July 30th. That I could’ve moved out free of charge. So I paid a whole months rent for an empty storage unit. I’ve had problems with Uhaul since I started my moving journey. I scheduled a rental and when I went to go pick it up, on my moving day, they told me my reservation had been canceled. No one called me to inform of that. I will never give my money to this company again!

Shandea D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marchella T  |  First Impressions 
Rating:
5.0

I used the place from 2005 until July of 2021. Never had a problem, used the online application to pay the bill and all was well. Staff was always courteous and available. Indoor, climate controlled after 16 years my books were all perfect. I will recommend to anyone I know who needs extra storage. Thank you!

VAL O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gladys B  |  Overall Experience 
Rating:
5.0

Excellent customer service and a wonderful storage facility that was clean and in excellent condition. I rented a climate controlled unit that was cool. An elevator and moving carts made the move easy. Thank you!!!!

NANCY L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Awny B  |  First Impressions 
Rating:
5.0

The bald gentleman with tattoos, probably in his 50s or 60s is AMAZING. He is so friendly and funny and knowledgeable. He made the experience a great one for sure; give him a raise! :)

Jaimi B  |  First Impressions 
Rating:
2.0

Couldn't get in the building!

James L  |  First Impressions 
Rating:
5.0

Very Well job on all the employees and being kind and friendly and well mannered from start to finish will recommend to other people thank you so much for helping me in my time of need

cynthia b  |  Overall Experience 
Rating:
5.0

Ron Halley is a very excellent manager, the best i encountered so far. He will help and assists you in many ways he can. Very knowledgeable of UHAUL services and will assist with all the best that UHAUL can offer. He is very empathic and passionate with what he does. And he is fair, just an excellent worker. Kudos to Ron!

Rachelle D  |  First Impressions 
Rating:
5.0

Jacqueline Haggard was excellent. Very sharp lady.

Jim S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol w  |  Overall Experience 
Rating:
5.0

The general manager Ron Holley went above and beyond for me he is an awesome person and as a true asset to your company

SUZETTE W  |  First Impressions 
Rating:
5.0

I don't know where to start... First of all ,I am real bad at remembering names .. But, Mr.Ron Holley is very professional and he thinks ahead of you...perfect customer service. I would recommend all my friends and family to his location!!! My wife and I really enjoyed how respectful and smart and friendly and hassle-free environment that he creates...making moving and renting truck and storage A GREAT EXPERIENCE!!!!!!!!!!!!!!!!!!!!! I WISH WE COULD GIVE HIM AND HIS LOCATION 10 STARS....BECAUSE 5 STARS DOESN'T SAY ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU FOR YOUR TIME AND ENERGY.

SAVALAS L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Casandra j  |  Overall Experience 
Rating:
5.0

Ron was Great!

Daniel O  |  First Impressions 
Rating:
5.0

The process was fast and easy. It also help that I have been a long time customer of U-HAUL.

lasonia L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Davontae C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonya W  |  First Impressions 
Rating:
5.0

Cody at my Texas stores was a blessing very kind and helpful

WAYNE S  |  First Impressions 
Rating:
5.0

Though it was hot

Eunice N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maricruz T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MIKE M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEREDITH W  |  First Impressions 
Rating:
4.0

It’s very inconvenient to have to use an access code or an access card during business hours every time you have to go in and out of the doors unloading your stuff that should just be disabled during business hours I understand after hours and also the elevators they close immediately you don’t even hardly have the time to move your stuff in it Took longer to move in then it should’ve

Jacklyn S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christopher C  |  Overall Experience 
Rating:
5.0

Awesome 👍🏾

Martin C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HUMANITARIAN H  |  Overall Experience 
Rating:
5.0

Mr. Ron Holley was very courteous and walked me through the various service options. He also gave me tour of the facility which was a tremendous help!

Barry H  |  First Impressions 
Rating:
5.0

This was the best storage experience that I've ever had! Ron was incredible to work with. Thank you so much for everything!

Brett S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth R  |  First Impressions 
Rating:
5.0

I love this UHaul facility. It’s very clean & the manager is so polite, helpful & professional. He explained everything & we are so grateful

Gladys B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria M  |  Overall Experience 
Rating:
1.0

Not a good place to store anything. They never answer the phone. Phone calls are always being forwarded to the call center. It took them quite a while to enter my correct information so I would get alerts as to when my bill was due. This caused me to get a late fee which, when I requested a refund, they ignored. I had two storage units and forgot to pay the bill on one of them and they locked my card preventing me from getting to the storage unit that was up to date as well. This place is just a disorganized mess.

bradley c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana p  |  First Impressions 
Rating:
5.0

Mr. Ron is Amazing. A Godly Man full of compassion.

Edwin A  |  First Impressions 
Rating:
3.0

None

joey S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RO L  |  Overall Experience 
Rating:
5.0

I love Ron the manager! After 7 months we couldn't help but build a bond ❤ God bless you Ron and if i ever need another storage I'd pay another 450 to the movers to put it back

celessia T  |  Overall Experience 
Rating:
5.0

The Staff and the Place are great. Thank you. Cant wait to do business again.

Ilya H  |  Overall Experience 
Rating:
5.0

The manager was a friendly guy willing to help out as much as possible. Great Guy

Betty H  |  Overall Experience 
Rating:
5.0

very good fast helpful

Lee H  |  First Impressions 
Rating:
5.0

Ron was so helpful and nice to work with!

Brett S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn G  |  Overall Experience 
Rating:
5.0

The guy working there is the coolest.

Ilya H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EHIgIOdE I  |  Overall Experience 
Rating:
4.0

The climate controlled areas could be cooler. It was 80 degrees inside. I prefer 73 or cooler. But its personal preference I guess.

Shauna T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamika C  |  Overall Experience 
Rating:
4.0

Y’all have a great GM! She was very helpful through out the process. Glad I chose this u haul location.

lynch g  |  First Impressions 
Rating:
5.0

Ron is very nice and caring. I recommend using this uhaul to my family and friends.

Ave T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn B  |  First Impressions 
Rating:
5.0

COVID got us all messed up. But it was fine while I was there.

Brendan P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

uduak u  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald W  |  Overall Experience 
Rating:
5.0

After a very arduous and problem filled move, the staff at this location made moving in smooth as silk. They were extremely friendly and helpful. If I need storage again in the future I will be using this location.

Jonathan D  |  First Impressions 
Rating:
5.0

The staff at this location is awesome!!!

Juanita F  |  Overall Experience 
Rating:
5.0

I have been in the hospital off and on for the last month, and U-Haul was kind enough to help me phase out of the facility after many years of being ther. It is the cleanest and nicest place ever!

FRANCES B  |  Overall Experience 
Rating:
3.0

The agent Damien was a great help and very friendly.

Leisha A  |  Overall Experience 
Rating:
5.0

Everyone was incredibly friendly. Quick and easy!

eric s  |  First Impressions 
Rating:
3.0

Door was broken to storage unit and allowed outside people to get in. I had trouble with my key to enter into the gate two times. And had to be given a new one.

Hannah S  |  Overall Experience 
Rating:
5.0

He was very friendly and helpful gave all information needed thank you

fredaria b  |  First Impressions 
Rating:
4.0

Nice place

KIRA S  |  Overall Experience 
Rating:
5.0

Very busy day , need more workers available in the evening. But the experience was very good. No complaints.

Kynsasha G  |  First Impressions 
Rating:
4.0

Although the facility was temperature controlled, it was will pretty warm in there.

lanette l  |  Overall Experience 
Rating:
1.0

my property was stolen due to your lack of security, and then Uhaul took no liability for and even claimed they were not negligent in anyway like it was my fault and I did try to resolve my issues!

NIC S  |  Overall Experience 
Rating:
4.0

I want to thank all the managers I have ever dealt with at Amanda Ln location. They all worked with me during my time there. Thanks again

KAREN A  |  Overall Experience 
Rating:
5.0

It was a great

Rachelle l  |  First Impressions 
Rating:
5.0

Mr Ugo and Mr Ron is the best

Danny M  |  First Impressions 
Rating:
5.0

Very nice gentleman I got treated with a lot of courtesy and respect there should be more attendents like at this location that was always smiling more people should get training from this gentleman.

Senaida c  |  First Impressions 
Rating:
5.0

This was our first time using a storage facility and we were very pleased with the level of customer service, cleanliness and structure of the facility. Thank you Ron, for a smooth experience.

candace t  |  First Impressions 
Rating:
5.0

Truck was very nice and clean.

Barbara S  |  First Impressions 
Rating:
5.0

The App was very handy and walked me through each step easily. The service staff was also helpful in getting me started with the app.

Nancy C  |  First Impressions 
Rating:
1.0

The employee at this facility Is very rude and very manipulative and a liar. The African guy that was there at first was very helpful and very nice.

Melinda E  |  First Impressions 
Rating:
4.0

The issue I have with all the employees is that the pricing system was never fully explained to me by anyone which resulted in my card being invalid at the gate and a bit more hassle than necessary.

Christiana B  |  Overall Experience 
Rating:
5.0

Very nice employees

Deborah K  |  First Impressions 
Rating:
5.0

Very helpful staff. Easy access to the storage unit.

Joseph F  |  Overall Experience 
Rating:
5.0

Very helpful and loved how the employee help us

Candy B  |  Overall Experience 
Rating:
5.0

I want to express a heartfelt thank you to store manager, Dawn. I had made a PTP and was set to pay when my family suffered a huge tragedy. Never have I ever experienced such kindness.♡♡

KIMBERLEY M  |  Overall Experience 
Rating:
5.0

The staff were very friendly an would tell other people about you lady an will use yall storage facitly again an thanks you guys

Jamarcus K  |  Overall Experience 
Rating:
3.0

Relatives helped move items from the unit. Rat droppings were sighted; they should have taken photos and reported this to the U-Haul office. Please fumigate your place. I stored rat-free items. Now?

Rosa E  |  Overall Experience 
Rating:
5.0

Best storage in Dallas

Carron W  |  Overall Experience 
Rating:
5.0

I'm a lifelong customer

George C  |  Overall Experience 
Rating:
5.0

The supervisor that was their on Saturday to help me was very respectful an I will tell anybody about her service an look forward to using them in the future also.

Felisha B  |  Reservation 
Rating:
5.0

Very good customer service

Eternity A  |  Overall Experience 
Rating:
5.0

Sales Rep was very kind

Elizabeth H  |  Reservation 
Rating:
5.0

I am a very satisfied customer of about 3 years. The facility was always clean, climate and pest control were always in order and every employee I've met there were always nice and friendly!

GREGORY H  |  Overall Experience 
Rating:
5.0

I loved the staff so much. They were so helpful and friendly

shatara h  |  Overall Experience 
Rating:
3.0

I would recommend a friend to us U-Haul moving and storage.

WILLIE M  |  Overall Experience 
Rating:
5.0

I truly enjoyed the whole experience from the owner,staff and facility they went above and beyond the call of duty for me. I would recommend this facility to everyone who inquires about a storage.

Leigh A  |  Overall Experience 
Rating:
4.0

Good place

Travis B  |  Overall Experience 
Rating:
5.0

This experience with U-Haul was amazing they were so helpful in the moving experience! The staff was accommodating with all my family needs to store our things until we could move into our house!

Mike C  |  Overall Experience 
No reviews have been submitted for this location.

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