U-Haul Moving & Storage at W Kingsley Rd

Rating:

5.0

It was easy and very expedited as service. I like this location. I am customer in this location since 2005.

Rating:

3.0

Wasn't told to have the truck clean when return. They charge me $20 for cleaning

Rating:

2.0

The truck drove terribly. I called up to the location during store hours 3 times and no one answered. Later that day the rental truck ended up breaking down. We had to call roadside assistance and wait.

Rating:

5.0

They attended me well, very friendly.

Rating:

5.0

Mr. Ron Holley was very courteous and walked me through the various service options. He also gave me tour of the facility which was a tremendous help!

Rating:

5.0

Na

Rating:

5.0

This was the best storage experience that I've ever had! Ron was incredible to work with. Thank you so much for everything!

Rating:

5.0

I love this UHaul facility. It’s very clean & the manager is so polite, helpful & professional. He explained everything & we are so grateful

Rating:

1.0

The price to use 43 miles was unbelievable plus truck is not actual size.

Rating:

1.0

Not a good place to store anything. They never answer the phone. Phone calls are always being forwarded to the call center. It took them quite a while to enter my correct information so I would get alerts as to when my bill was due. This caused me to get a late fee which, when I requested a refund, they ignored. I had two storage units and forgot to pay the bill on one of them and they locked my card preventing me from getting to the storage unit that was up to date as well. This place is just a disorganized mess.

Rating:

5.0

Service was excellent. Truck was perfect

Rating:

5.0

The truck was clean but it drove like crap needs an alignment really bad. The lady at the store was very nice and helpful. I think her name was daphne

Rating:

5.0

Mr. Ron is Amazing. A Godly Man full of compassion.

Rating:

3.0

None

Rating:

5.0

no comments

Rating:

5.0

I love Ron the manager! After 7 months we couldn't help but build a bond ❤ God bless you Ron and if i ever need another storage I'd pay another 450 to the movers to put it back

Rating:

5.0

Ladies working helped me quickly and they were nice too. You could tell today was a busy day for them but they were professional and courteous.

Rating:

3.0

Return equipment process is flawed. The system needs to be updated.

Rating:

5.0

Great service, clean facility and equipment

Rating:

5.0

The tire sensor on the truck needs to be fixed.

Rating:

5.0

The Staff and the Place are great. Thank you. Cant wait to do business again.

Rating:

5.0

Ron offered excellent customer service. Genuine, friendly and helpful. Even called to confirm my time, when I had made aN AM/PM mistake on My Reservation. Have rented from UHaul many times, and Ron was the best! Thank you so much.

Rating:

5.0

The manager was a friendly guy willing to help out as much as possible. Great Guy

Rating:

5.0

very good fast helpful

Rating:

5.0

Ron was so helpful and nice to work with!

Rating:

5.0

The guy working there is the coolest.

Rating:

5.0

The manager of this facility went above and beyond to make sure we got what we needed. There was a uhaul.com glitch that prevented them from getting us the van that we had reserved. Out of their control. But, he went in an rented us the next largest vehicle at the same price. Great guy

Rating:

2.0

I patronized this location in January with no issues & was very happy with the service . Unfortunately, yesterday was not a repeat occurrence. I waited over 30 mins for my truck to be “cleaned” despite having made a reservation several days prior. The gas tank was below 3/4 full and there was a low tire pressure sensor that had not been dealt with. Also the key fob battery was dead. I would not have normally been too concerned about these matters, however on this particular day I was driving a bit of a distance and I didn't want to worry about a tire getting flat on my journey or something else going wrong since it seemed like the truck was not thoroughly checked or serviced recently. I was told this location is under new management so I understand some slight hiccups associated with that. However, I won't be utilizing this location again if this is the precedent that is being set.

Rating:

5.0

I had the best experience with Sharon on Friday. She was professional and helpful. I love this location after my first encounter with Mr. Ron last year and I've been coming there every since. This is my UHAUL location for life.

Rating:

1.0

The gentleman working was profoundly rude and seemingly lacked the desire to provide customer service. It was dissapointing.

Rating:

5.0

Very professional, prepared, and knowledgeable. Not much to do to make this better. Keep up the good work!

Rating:

5.0

Sharon White has been and continues to be amazingly cheerful, helpful and professional. As my family has moved into a home and sold 2 homes within 2 months, we have rented 3 Uhaul's and every time was a breeze with Sharon. Thank yall!

Rating:

4.0

The climate controlled areas could be cooler. It was 80 degrees inside. I prefer 73 or cooler. But its personal preference I guess.

Rating:

4.0

Y’all have a great GM! She was very helpful through out the process. Glad I chose this u haul location.

Rating:

5.0

Sharon was awesome. She She made my trip to U- haul easy and quick! Will definitely recommend this location!

Rating:

4.0

Sharon White was welcoming and helpful throughout the rental process. She answered all my questions, walked around the truck when I asked her to review some marks prior to renting, and just generally put me at ease. Thank y'all again!

Rating:

5.0

Ron is very nice and caring. I recommend using this uhaul to my family and friends.

Rating:

5.0

great customer Service!!!!!! Sharon is awesome she make sure my experience with U-Haul was great thank you Sharon Mrtn for being a great for being great with your customer service I will come back to see you again

Rating:

4.0

This question is for the corporate office, but I would like to know why my order 22727242 got canceled. I placed this order a day or two before I needed the van, but when I arrived at the location I could not find the order in my app. Additionally, no email was sent to me. The store manager was very nice getting me setup, but this slowed my plans. Additionally, the store manager was not able to get into the canceled order to provide an explanation.

Rating:

5.0

COVID got us all messed up. But it was fine while I was there.

Rating:

5.0

I mean, all things considered it was great service.

Rating:

5.0

Absolutely wonderful in all aspects of my experience.

Rating:

5.0

I can't think of any improvements needed. I am so happy with Uhaul. If you all offered movers to help move that'll be great, lol.

Rating:

5.0

Employees, equipment, everything was top-notch. I could not ask for friendlier, nicer people to rent from. I had a van for 9 days and would certainly rent the same equipment at this same location again if needed. Not a large busy location. I kept the vehicle a couple of extra days - they called me by name each time we were in touch.

Rating:

5.0

This was a very good experience. The store manager is nothing short of a Angel in the form of a man....

Rating:

5.0

I love Mr Ron he's the best Going forward this will be the only U-HAUL location I use

Rating:

5.0

After a very arduous and problem filled move, the staff at this location made moving in smooth as silk. They were extremely friendly and helpful. If I need storage again in the future I will be using this location.

Rating:

5.0

Great service!

Rating:

1.0

The person at the counter who helped me used horribly offensive language. Specifically he said Mother F...er 3 times, and retarded 2 times in the 5 minutes i was waiting for him to finish with another customer. This is unacceptable behavior from anyone working a service desk. I cannot see going back to this location again. There is a clear need to move this person to a position where no customer will ever interface with them.

Rating:

5.0

I went to pick up my van on my mobile app at 6 AM. However this service was not available at this location so I had to wait an hour til 7 for them to open.

Rating:

5.0

The staff at this location is awesome!!!

Rating:

5.0

The attendant who checked me out was really cool. Sorted out a verification mess, that another location didn't want to deal with.

Rating:

5.0

The service was great! The truck was clean and and full of gas. They made it easy! I would definitely recommend this location.

Rating:

3.0

The person who checked me in was extremely unfriendly and not very helpful. The person who I spoke with over the phone and the person who processed my rental in store were outstanding.

Rating:

5.0

I have been in the hospital off and on for the last month, and U-Haul was kind enough to help me phase out of the facility after many years of being ther. It is the cleanest and nicest place ever!

Rating:

3.0

The agent Damien was a great help and very friendly.

Rating:

5.0

Excellent customer service experience. Thank you so much!

Rating:

3.0

The equipment was incredibly clean! The staff member who assisted me was very helpful. He was actually quite busy but I listened to his interaction with each guest and he never once let on that he was busy. Great positive attitude!

Rating:

3.0

Y'all can improve the prices and extra charges for mileage. That is something y'all can take away completely

Rating:

5.0

Everyone was incredibly friendly. Quick and easy!

Rating:

3.0

Door was broken to storage unit and allowed outside people to get in. I had trouble with my key to enter into the gate two times. And had to be given a new one.

Rating:

5.0

He was very friendly and helpful gave all information needed thank you

Rating:

2.0

Why no credit for the extra fuel I left in the tank Truck delivered late due to use by staff to deliver trailer to others. Waited an hour after reserving for a truck at 8 am. No credit or payment for late delivery Only a quarter tank of gas in truck when I picked it up After registering for pick up on line, I had to repeat it all at counter Return app kept dropping off and took long time. Truck worked fine. Service very poor

Rating:

4.0

Nice place

Rating:

4.0

Always there when I need them, Yesssss Thank You.

Rating:

5.0

Great customer service at the location

Rating:

3.0

I was using a tow dolly and in mid highway the left tail light flew off ! Totally unsafe ..

Rating:

5.0

Ron was super friendly and helpful!!

Rating:

5.0

Very busy day , need more workers available in the evening. But the experience was very good. No complaints.

Rating:

4.0

Although the facility was temperature controlled, it was will pretty warm in there.

Rating:

1.0

my property was stolen due to your lack of security, and then Uhaul took no liability for and even claimed they were not negligent in anyway like it was my fault and I did try to resolve my issues!

Rating:

4.0

I want to thank all the managers I have ever dealt with at Amanda Ln location. They all worked with me during my time there. Thanks again

Rating:

5.0

This is my second time renting from your facility and your employees have been nothing but courteous, friendly and helpful. Thank You

Rating:

5.0

Could not have been better. Great experience and staff.

Rating:

5.0

Only thing I didn't like is if you have something refunded it has to be put on a card even if you paid with cash.

Rating:

5.0

Ron was very patient and professional. His customer service is excellent. Uhaul should pair other associates with him so they can see how it's done. The company would definitely benefit. When I have another need for truck rental, I will be contacting him first.

Rating:

5.0

It was a great

Rating:

5.0

Same as this time

Rating:

5.0

Mr Ugo and Mr Ron is the best

Rating:

1.0

The truck smiled like poop on top of that the work told me that I did not put Gass in the truck. I swear if I too am picture before I took this truck for the Gass meter I would not have a bad morning like I had that day. Now. After talking the truck back filled the Gass now my card gets charged $88 instead of $50 something. I am not happy at all.

Rating:

5.0

No problems. Maybe one more rep to assist customers. Overall great professional staff member , clean facility and equipment. Thanks U haul.

Rating:

5.0

Very nice gentleman I got treated with a lot of courtesy and respect there should be more attendents like at this location that was always smiling more people should get training from this gentleman.

Rating:

5.0

This was our first time using a storage facility and we were very pleased with the level of customer service, cleanliness and structure of the facility. Thank you Ron, for a smooth experience.

Rating:

5.0

Truck was very nice and clean.

Rating:

5.0

The App was very handy and walked me through each step easily. The service staff was also helpful in getting me started with the app.

Rating:

1.0

The employee at this facility Is very rude and very manipulative and a liar. The African guy that was there at first was very helpful and very nice.

Rating:

4.0

The issue I have with all the employees is that the pricing system was never fully explained to me by anyone which resulted in my card being invalid at the gate and a bit more hassle than necessary.

Rating:

5.0

Very nice employees

Rating:

5.0

Very helpful staff. Easy access to the storage unit.

Rating:

5.0

Very helpful and loved how the employee help us

Rating:

5.0

I want to express a heartfelt thank you to store manager, Dawn. I had made a PTP and was set to pay when my family suffered a huge tragedy. Never have I ever experienced such kindness.♡♡

Rating:

5.0

The staff were very friendly an would tell other people about you lady an will use yall storage facitly again an thanks you guys

Rating:

3.0

Relatives helped move items from the unit. Rat droppings were sighted; they should have taken photos and reported this to the U-Haul office. Please fumigate your place. I stored rat-free items. Now?

Rating:

5.0

Best storage in Dallas

Rating:

5.0

I'm a lifelong customer

Rating:

5.0

The supervisor that was their on Saturday to help me was very respectful an I will tell anybody about her service an look forward to using them in the future also.

Rating:

5.0

Very good customer service

Rating:

5.0

Sales Rep was very kind

Rating:

5.0

I am a very satisfied customer of about 3 years. The facility was always clean, climate and pest control were always in order and every employee I've met there were always nice and friendly!

Rating:

5.0

I loved the staff so much. They were so helpful and friendly

Rating:

3.0

I would recommend a friend to us U-Haul moving and storage.

Rating:

5.0

I truly enjoyed the whole experience from the owner,staff and facility they went above and beyond the call of duty for me. I would recommend this facility to everyone who inquires about a storage.

Rating:

4.0

Good place