Customer did not leave a comment.Helen D.
Customer Reviews for U-Haul Moving & Storage at Washington Blvd
Pittsburgh, PA 15206
(N Of Penn Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeffrey J.
Customer did not leave a comment.David C.
Customer did not leave a comment.Ariel B.
Customer did not leave a comment.Robert B.
first truck rollup door did not work. next truck`s transmission needed work but it did its job that day. Vince took care of me. thank you Jackjohn K.
I have rented trailers for years from U-Haul. Good equipment; company; and employees. HOWEVER, every trailer should have a jack to lift the tongue off off the vehicle. If I would not have been able to return the trailer before closing, I could not have lifted the tongue without risk of injury. This poses a risk to your own employees too.Kris M.
Customer service was great. Friendly and helpful.joanna H.
Customer did not leave a comment.Paul M.
The pickup service person was basically not communicative. and not helpfulCraig D.
Customer did not leave a comment.Richard P.
Very nice service. 👍👍👍🌹🌹🌹Ge Y.
I really appreciated the ease of the online booking. I was not able to upload photos of my driver's license.David H.
Customer did not leave a comment.KeithC I.
Staff was very professional and quick to assistKirk L.
Customer did not leave a comment.TALONDA E.
Customer did not leave a comment.dave K.
The truck I rented had a sudden brake failure and I nearly rolled into an intersection because of this. It was legitimately dangerous and once I was able to pull over and call for help it took nearly four hours before a replacement truck was sent to me. I think this could have been avoided if the truck had been checked out more thoroughly before it was given to us.Sanjana R.
Customer did not leave a comment.Vernessa K.
Staff was polite and efficient.Frank B.
Customer service is poor. Don't like the fact people have attitudes and want to get smart when your paying with your money. I'll take my business elsewhere.Michelle Saunder S.
My container was set to arrive in my new city on 5/9. I had no communication about my box until I called on 5/12. They could not locate my box, and it took multiple phone calls and transfers, and after a whole day - it was found at the pick-up location. I am not pleased with the hassle of me having to convince you to find my box.Krista B.
Customer did not leave a comment.George S.
Very nice service. 👍👍👍Ge Y.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.Colin M.
Friendly, efficient service. Great job team!John W.
Customer did not leave a comment.Christopher U.
Customer did not leave a comment.Andrea B.
Customer did not leave a comment.FRANK F.
Staff were professional and courteous.James A.
Customer did not leave a comment.KIMBERLY G.
Customer did not leave a comment.Chanel S.
Very nice service.👍👍👍Ge Y.
My company rents trucks from u-haul almost every single day... And this recent experience with the lady who handled my booking was extremely distasteful. She was impatient and sour and is definitely not someone I'd like to do business with in the future.Dwayne B.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.Chris S.
Drop off was a breeze! We pulled in, haded over the keys and we were on our way. Total time was under 5min for drop off. Very large and convenient place for drop off.John P.
Great customer serviceShermaine J.
We worked with Tommi at this location and she was great! Very helpful and informative! Everyone at the location was really nice and friendly!scott G.
Person who helped us was greatRyan D.
Customer did not leave a comment.Sandra A.
Customer did not leave a comment.Otis C.
Tommi was super nice and helpful.Joseph S.
They refused to accept my U-Haul giftcard,costing me an extra $250 & leaving me with a useless giftcard because the companies only purpose is to move. They also gave me a tow dolly with a missing tail light, which went unnoticed for the first 24 hours. One employee was smoking a blunt while they attached the tow dolly.Mary Suzanne F.
Customer did not leave a comment.michele J.
Representative from the woman who worked at front desk wasn't pleasant but I just want to inform Uhaul. Not a big issue justEmanuel R.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.William B.
Customer did not leave a comment.gillien W.
Customer did not leave a comment.Kathleen P.
Nothing - the staff were friendly and knowledgeable and processed my pickup quickly.MARK P.
The employees where very goodBrett D.
Customer did not leave a comment.Sigrid B.
Customer did not leave a comment.Steven R.
Very nice service. 👍👍👍Ge Y.
The staff was extremely accommodating and easy to work with. They were available and knowledgeable to answer all questions and offer suggestions.Regina W.
Very helpful staff and overall excellent experienceBrian F.
Great staff. Friendly and helpful.PETER S.
Customer did not leave a comment.Simone G.
When I went to U-Haul to get my rental van it was the only one left on the lot and it had a flat tire. My customer service person, Tommi, was very helpful, as well as the other staff members. She told me I would have to come back tomorrow which was a Sunday to get my van. She worked with me to adjust the pricing to accommodate the inconvenience. When I went back the next day my van was ready and it was clean and good to go. After I returned it I checked in to receive my receipt and Tommi wasn't there but another staff member assisted me in a very timely manner. He was also cordial and friendly. Aside from the flat tire, which the staff could not control, my experience with the Washington Boulevard U-Haul was absolutely great!marilyn A.
People there are always nice and go above and beyond. Found me a trailer so i could do my businessmariya C.
Customer did not leave a comment.Peter V.
Customer did not leave a comment.Markeya K.
Very nice service. 👍👍👍Ge Y.
Customer did not leave a comment.Christine P.
The staff there was very attentive. I booked in over the phone which was so much better than in the past you had to wait in line in the store to get your vehicle. My attendant Vince came out to the truck to meet me very fast upon pick up and drop off. He provided quick service to check in and out which allowed me more time to complete my move. Steve ZSteve Z.
Customer did not leave a comment.Gina S.
Customer did not leave a comment.Tu W.
Everything was fantastic. I will be back and I will recommend this location to everyone I know. Wonderful experience!Deborah Z.
Vince was very polite and helpful with this being my first time renting a uhaulAnalyssia B.
The truck was unsafe. Brakes were bad. Transmission was bad. No gas was in the truck. The truck was super dirty. There was tons of glass on the ramp that I had to clean up in my driveway.Callan B.
They always do a great job at this locationAnastasia H.
Very nice service. 👍👍👍Ge Y.
Customer did not leave a comment.Luis C.
Truck smelled like someone had smoked right before it was given to me. Ensure trucks are clean before they're given to new driversRYAN S.
Easy, convenientWilliam L.
Vince and colleagues again proved themselves worthy to be U-Haul's next franchisees. (Owners)Raymond P.
Customer did not leave a comment.James G.
I think the left headlight was out.Alex T.
Customer did not leave a comment.michael M.
Easy. Efficient.Walter M.
Again this U-Haul franchise helps me help Pennsylvania. I'm a nurse delivering medical supplies throughout the state due to the pandemic. I couldn't have done it without Vince and his dedicated colleagues. Thanks team! I'll be back!Raymond P.
Customer did not leave a comment.Juan C.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Andrew D.
Vince was awesome. Helped me get my lights working and great to deal with.Jason E.
When we walked in staff in their phones and not friendly at all. She barely greeted us and acted like we were bothering her. She didn't even look up when we came in and when she was talking to us Owner was there and he was awesome.Kristin R.
My overall experience with U-Haul was terrible. The incorrect number was given to my movers. One of which didn't respond once I figured out the issue. Luckily the other set came through and did me a HUGE favor by doing both loading and unloading. Then this location was overbooked and I had to wait to get my truck. The people that work there were great. Very understanding of my frustration and gave me a discount. But generally not a great experience.Barbara G.
Storage area of van was clean, but seating area was not and instrument panel did not work, including backup camera.Jonathan R.
Austin and DJ did a fantastic job installing my new hitch. I can't thank them enough. It's working perfectly. Thanks Austin and DJ!Luke S.
Customer did not leave a comment.Paul M.
Vince is a good dude. Knowledgeable, friendly, and easy to work with. The truck was clean and everything went without an issue. I would recommend this location to anyone. 5 starsJohn C.
Very nice service 👍👍👍Ge Y.
I was going to use the truck for another hour, but it was 60. I think tht was pricey for an hour, so I didn't extend it.Linda S.
Nothing, employees where friendly, courteous and helpful. Great location for rental for moving in the cityRobert M.
Customer did not leave a comment.Leah M.
Customer did not leave a comment.sheila F.
Make sure the trucks are in working condition and safe to driveTazz J.
Two staff couldn’t find my online reservation and had to be processed as a walk-in; am concerned about double-billing. The first building access code provided did not work. The call button on the door did not work; had to go back to the other store to get help. The actual building has water-logged hallways and smells like a dead body.Christopher W. | First Impressions
DJ was very helpful and I’d recommend him to anyone. Very supportive and assisted me with every step. Thanks!John C. | Online Move In
Customer did not leave a comment.Shanel W. | First Impressions
Customer did not leave a comment.TAMIKA P. | Overall Experience
Customer did not leave a comment.alberta t. | Overall Experience
I Thank you for keeping all my possessions secure and protected when needed.Renee D. | Overall Experience
The issue isn't whether or not the storage facility had enough light or if it was clean enough either my issue is I paid the cost $124 for the month which was due November 21st was only in there 1wk and what you chose to refund to me was $2.81 of that which was paid. POOR BUSINESS!!!!!!!!!!!!!!!!!!!!Tracey L. | Overall Experience
Customer did not leave a comment.dorian d. | Overall Experience
U-Haul Moving and Storage on Washington Blvd is a hard working storage and truck rental business. The staff is on point and knowledgeable. The Eastside of Pittsburgh where this U-Haul store is located is in a very difficult area and neighborhood. Vince the Manager, Helen T. also know the area and how to deal with the residents and customers. Along with the rest of the crew the U-Haul on Washington Blvd is a valuable and necessary part of the community! I wouldn't trust my items for storage or truck rental to any place else! U-Haul Moving and Storage on Washington Blvd...You're the TOPS!!!!Sharon T. | First Impressions
Austin kyra and ezra were all big helps keep up the good workEdward M. | First Impressions
The office wasn’t open. I didn’t know that the dolly wasn’t placed in the rental truck prior to leaving. There was no way that I could get one during the hours that I moved. We had a hard time getting furniture into the storage unit as a result. The employees were friendly and professional. Ultimately we got everything done. It was not an easy task though.carmen b. | First Impressions
The only issue I had was that the power happened to go out for 2 days making it difficult to move into the storage unit....but the manager was very understanding and gave me a discount on a second unit, so I am very satisfied with this location.Benjamin B. | Online Move In
Customer did not leave a comment.Camille R. | First Impressions
Customer did not leave a comment.Dariusz W. | Overall Experience
Customer did not leave a comment.Trevor K. | Overall Experience
Customer did not leave a comment.Britt B. | First Impressions
Customer did not leave a comment.Richard D. | Overall Experience
Customer did not leave a comment.keyata d. | Overall Experience
NoneAnthony J. | Overall Experience
Customer did not leave a comment.lawrence d. | Overall Experience
Customer did not leave a comment.SHELIA H. | Overall Experience
El Gerente del lugar fue muy atento y amable, nos ayudo a bajar el carro de la plataforma ya que realmente lo hizo el solo, muy servicialFRANCISCO C. | Overall Experience
Customer did not leave a comment.shonda b. | Overall Experience
Customer did not leave a comment.Carmen A. | Overall Experience
Customer did not leave a comment.yosef f. | Overall Experience
I think it was Kevin at Washington St location in Pittsburg PA that checked us in, and was very pleasant and attentive.Richard D. | First Impressions
Customer did not leave a comment.Thomas B. | First Impressions
Thank you so much for your help and great sevice . You all went ab9ve and beyondrobert w. | Overall Experience
Customer did not leave a comment.lawrence d. | First Impressions
Customer did not leave a comment.robert w. | First Impressions
Vincent and his team were very helpful from start to finish. I would recommend them to all my friends and family.Shane w. | Overall Experience
I am authorized U-haul dealer in Pgh, but due to unforeseen circumstances. I had to close temporarily, I've had to deal with the Washington Blvd. facility for over 18 months. Their Manager Vince Beviquila and Helen Terry and staff have been very accommodating and professional and have help us throughout our ordeal. I recommend them highly.Sponce C. | Overall Experience
The young man Perry was the most respectful person I have met. This young man went above and beyond his job. I hope Perry will go far in this company, he deserve it !!! If you need to rent anything from U-haul, please ask for this young man.Leslie G. | First Impressions
Everyone was extremely helpful and I will continue to use them for all my moving and storage needs.Shane w. | First Impressions
Friendly professional staff. Vincent and team are great. Todd Pittsburgh 15238Todd P. | Overall Experience
Customer did not leave a comment.GREG M. | First Impressions
Customer did not leave a comment.jay b. | Overall Experience
Customer did not leave a comment.Fheelan H. | Overall Experience
Uhaul team was super friendly and made sure the unit was clean and ready. Great customer service! Todd PittsburghTodd P. | First Impressions
Don't get me wrong. I love U Haul and have been renting trucks from you guys for as long as i can remember. I do have to say, the storage rental experience with you guys was not a good one. First off I reserved an outside/drive up unit but upon arrival i was informed by the girl at the office that there were no more outside,drive up units available and was given an inside 2nd floor unit and was told this the only unit available. There is a set of 12-14 steps you had to climb to get to my unit. This was excruciating having to move a three bedroom house having to climb these stairs with home furniture. This facility should be equiped with ramps. You guys supplied carts but what's the use of carts when you have to climb a flight of steps. Long story short this made for a very long and strenuous moving day and another one on the move out. Install ramps guys PLEASE!!!Ronald M. | Overall Experience
Customer did not leave a comment.stephanie l. | Overall Experience
Special thanks to the manager, Vince, for taking time explaining and showing the facility. We were impressed with the cleanleness of the storage as well as the bathroom available to the renters. It was cleaner than the average roadside restaurants.Sumio N. | First Impressions
A Lot customers were just leaving junk In the building but overall it was good.Herman S. | Overall Experience
Customer did not leave a comment.Linda P. | Overall Experience
Customer did not leave a comment.Penelope B. | Overall Experience
Great service. Quick.Murat S. | First Impressions
Customer did not leave a comment.Alaysza M. | Overall Experience
Your staff was courteous and helpful with every concern and questions answered efficiently. With Covid-19 they were consistent with social distancing and wearing your mask. Helen was very professional as well that particular morning crew.Sponce C. | First Impressions
Customer did not leave a comment.serena h. | Overall Experience
Kevin and Kyle are tops!!!! You have a great team. Thank you UHaul~Sandra R. | Overall Experience
I wish access hours were a little longer-7 p.m. is a little early. Maybe extend until 9. I don't really want to pay $10 more a month to have 24-hour accessKristin R. | First Impressions
Customer did not leave a comment.Glendine M. | Overall Experience
Customer did not leave a comment.Linda P. | First Impressions
Vincent went out of his way to take care of storage needs and he redeemed my opinion after an extremely poor experience in Atlanta. Thanks for all of your help Vincent!Scott M. | First Impressions
Staff was EXTREMELY friendly and helpful. They all made my experience a great one. I will definitely be back next time I need storage.shannah m. | Overall Experience
The store managers provided the BEST customer service ever, specifically Vince. Thank you guys so much for making my experience Stress Free!Natalie P. | Overall Experience
Customer did not leave a comment.oscar h. | Overall Experience
Customer did not leave a comment.stephanie l. | Overall Experience
Customer did not leave a comment.SHAWN J. | Overall Experience
Customer did not leave a comment.Raymond p. | First Impressions
To Pittsburgh from Williamsport and our unit still had a "Customer ready" lock on it. No access until following day, trailer full of stuff attached that need stored asap. 7175747924.Amanda S. | Overall Experience
Vince and Michael were a great help when it came to my storage, truck, and moving-help rental customer service. The level of their professionalism was great! I will definitely be a repeat customer.Natalie P. | First Impressions
Late fees liens too much moneykesha e. | Overall Experience
Terrible experience. The facility seemed understaffed and was chaotic. After moving out I believe my account was not closed out, then it happened again the next month after it should have been closedEthan R. | Overall Experience
We appreciated Vince's efforts at helping us secure a spot for our truck camper. His staff was very friendly and supportive as well.David H. | First Impressions
The U-Haul was over heating. Once I got to the drop off location I was assisted taking my car off the auto tow and my number ripped off. The storage was small and had bugs in the building.Jalen P. | First Impressions
Third rental here in recent months. I also had a storage unit. Overall the staff is friendly and hard working. Communication is good and the app works well too.Michael R. | Overall Experience
The workers are rude and not at all helpful. The storage units on the 2nd floor are hard to access, no elevator, and there were only 2 carts available. I definitely expected more and do NOT recommend.KIMBERLY N. | First Impressions
It was greatyiriyah a. | Overall Experience
antwan and vince were very professional and pleasantOluwaropo O. | First Impressions
I've never really had a bad experience with using U-haulALONZO C. | Overall Experience
When I visited my storage locker all of my possessions were covered in Rat urine and feces. Ruined a $2600 leather sofa and chair.Joe S. | Overall Experience
The cost of the unit was way to much!!! 😢 I went to another storage company. The price is 2/3 less. The unit is larger. The facility very comparable The only bad thing was the cost.Sandy G. | Overall Experience
I moved out of my storage June 2,2019. Not June 18. It took until June 18th for this to be resolved, after I had spoken to several people.Cynthia J. | Overall Experience
Vince and Mike did everything possible to make this simple!john l. | First Impressions
Vincent B. (Manager I believe) was very professional, thoughtful and clearly cared about things here. I could tell he was working very hard to make things right for everyone.Michael R. | First Impressions
Everyone was very helpful and very nice even the ones who wasn’t waiting on me I have already recommended the storage and I will definitely be back if I ever need storage or uhaul thanks so much👍tiera m. | Overall Experience
Professional Very helpful CleanSandy G. | First Impressions
I apprecaite the fast service, the awsome storage and Vincent te Manager.Tuarone T. | First Impressions
It was terrible. A lot of confusion and just was not organized at all. I have reached out to U-Haul corporate and have not heard from anyone and I will be reaching out to corporate tommorow.Shana L. | First Impressions
The two gentlemen working the counter went above and beyond to assist me every time. I lost my card and they helped me promptly and with an excellent attitude. Excellent service all around!Alberto S. | Overall Experience
Ok at 1st.Saw mice 3x. Sys dwn 1/31 Rep cant c my bill. No Mgr ret call 8x 4Ques. Climate Contrl weak. My stuff froze &damaged, Mvd Out 2/2 I ovrpd online, Mgr said no prorate no refund.Spot rentd 2/3Phil C. | Overall Experience
The staff (Donald) and facility at this location are excellent. Thank you!!!Alicia J. | Overall Experience
Overall good experienceSHAWN J. | Overall Experience
Mice destroyed the majority of my things. I felt like I was paying $230 a month for storage just to go back and find things damaged and missing.Jerri G. | Overall Experience
I cannot say enough good things about my experience with uhaul at the Washington Blvd location in Pittsburgh Pennsylvania. The management and staff are excellent!!!Kelly C. | Reservation
BadKen H. | Reservation
No complaintsJerwin C. | Overall Experience
Friendly staff.SAM P. | Overall Experience
I love the staff and they remain calm during very busy settingsnadine t. | Overall Experience
Excellent service. Mark was very helpful. I would happily use this service again !!Robert C. | Overall Experience
Nice!Alicia J. | Reservation
I was intentionally delayed, given undersized rooms on three different occasions, until a upper Oung men decided to do the right thing and eventually gave.me spacious toom. This intentional delaysPETER A. | Reservation
nonejohn l. | Reservation
Unorganized staff Rude staff Took 3 hours to get unit Worst customer service experience evertroy h. | Overall Experience
It would be nice to see a pro rated per hour rate.Yasmin D. | Overall Experience
Easy access, clean, and secure.ITAY G. | Overall Experience
Worst service.They are not aware about online orders.Did not deliver on time.Rude staff. I had to waste lot of time calling customer care just to figure out about my order.They overcharge & rip u offdevdatta n. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!