Customer Reviews for U-Haul Moving & Storage at Welland Ave

6326 reviews

470 Welland Ave   St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

(905) 688-0343

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(905) 688-0343

470 Welland Ave
St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dennis N. 
Rating:
3.0

Slimy move by filling up the tank halfway which is very hard for the customer. My guess is that is an actual policy of yours to generate extra revenue for either over or under versus having a full tank. Will look elsewhere in the future becauseWhat that says about the company is you don't care about the customer you only care about maximizing your profit. I understand that your business is about making profit but the tricky and little slimy ways that you do it reflect on the culture and what the organization stands for.

John S. 
Rating:
5.0

Thank you once again for a smooth and easy transaction. The staff at Welland Avenue have been outstanding again! Will always use and recommend U-Haul.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
1.0

Make your drop off checkers do their job !! The UHAUL location at 35 york street saint catharines doesn't accept drop offs, so Why are you sending customers to the wrong location ?? Why are your employees lazy to do their job and keep sending people to further locations. Aren't you supposed to stick to what is in the contract??

Idriss N. 
Rating:
5.0

Customer did not leave a comment.

Alexander J. 
Rating:
4.0

Customer service was excellent at the desk at Wellington Dr. Location.

NOELPATRICK M. 
Rating:
5.0

Customer did not leave a comment.

Valarie S. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Excellent service-very pleased Greg Zahn

Gregory Z. 
Rating:
5.0

Equipment was ready to go at the booked time. All of the staff that I dealt with were pleasant and helpful.

Robert W. 
Rating:
4.0

The trailer that we rented was quite beat up and had many dents in it that were not on the “walk round” photos that were supplied to us. I had to add my own photos to the report. Staff were helpful at this location.

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

All good.

Lutz-Martin L. 
Rating:
5.0

Service was fast and courteous! Thanks

Sharon J. 
Rating:
1.0

Customer did not leave a comment.

Randy P. 
Rating:
3.0

Confusion about vehicle return- staff gave different orders Charged for more gas than was in tank

David M. 
Rating:
5.0

Everything was good. The only issue I had was when I returned the truck late in the evening and tried to return it via the app. It would not work. So I had to come back first thing in the morning and they ended up charging me an extra $20 because of it. I wasn't happy with that. It was not my fault that the app didn't work that night

JENNIFERMAE C. 
Rating:
5.0

The member of staff at this location was very helpful. The service was very efficient, and she made the check-out a breeze. The attendant was very polite, caring and efficient. I did not park the trailer very well and she did not make a fuss about it. Very understanding.

KAYT L. 
Rating:
5.0

Customer did not leave a comment.

Wendell D. 
Rating:
1.0

I had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.

Pam P.  |  Overall Experience 
Rating:
5.0

Very friendly and accommodated.me fully.thanks

michael G. 
Rating:
5.0

Customer did not leave a comment.

Ian F. 
Rating:
5.0

Customer did not leave a comment.

Anh T. 
Rating:
5.0

All good at the location but central reservation sent me an email one hour before I picked up the truck to tell me that I would have to go to another location to pick it up. After a lengthy phone conversation where I requested the guaranteed reservation compensation since they had no truck for me where I booked, the second customer service that came on the line told in a very rude manner to go to where I booked it as they will take the truck from a family ...? Hopefully all of your conversations are recorded and you will find that she could surely use proper customer services when dealing with the public.

Daniel G. 
Rating:
3.0

Uhaul was double booked I was suppose to pick up at 10am but the guy who dropped it off at 11am said he was suppose to have it till 12pm

Sarah W. 
Rating:
5.0

Hi I have a problems 🙃with your branch at sant poul , I returned the truck , and he has give 71$ but he give paper 📃by hand to give my money when the system has work ,then I went to him twice to get my money, but he said when the manager comes he will call you , please solve this problem.

SALWABASYOUNY H. 
Rating:
4.0

Customer did not leave a comment.

Norman C. 
Rating:
5.0

Customer did not leave a comment.

Mathew M. 
Rating:
5.0

I always get good service at this location. The staff are professional and always helpful. Give them a raise 😊

Bruce G. 
Rating:
5.0

Allways a good place

EDUARDOCATARINO C. 
Rating:
5.0

Customer did not leave a comment.

Allen M. 
Rating:
4.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Malcolm D.  |  Online Move In 
Rating:
3.0

I rented a truck to pick up thi gas in Paris On. We had hot air blowing on our feet the entire trip. When I returned the truck the guy said something wasnt sealed properly. It made for a very uncomfortable trip.

Jason P. 
Rating:
5.0

You could designate smoking and non smoking trucks. ours smelt like cigarette smoke.

Ryszard K. 
Rating:
5.0

The ratchets where on backwards

Rose W. 
Rating:
5.0

Customer did not leave a comment.

Oleg T. 
Rating:
5.0

I always try and use this location as I have never experienced an6 such problems here. I've rented from here at least 12-15 times FTR. The staff are very friendly and to be honest, they should be! Great all round experience again... Thank you...

Bryan B. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

From my experience, it was a great experience. Thank you

Ricardo D. 
Rating:
5.0

Great job 👍

DOMENIC S. 
Rating:
5.0

Always rent from this location and vine. Great people.

Jay R. 
Rating:
4.0

Customer did not leave a comment.

MICHAELSTEVEN S. 
Rating:
5.0

This is the 2nd time I've used Uhaul for a move, both times have been easy and affordable. Staff in store and over the phone are very helpful and well informed.

Desiree J. 
Rating:
5.0

Nothing.. The crew is amazing!!! Special kudos to Aaron 😊

Heather L. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Customer did not leave a comment.

Iliana K. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
4.0

The mobile check in process and check out process still is a bit cumbersome. Taking and assessing damage is time consuming. If a person takes the CDW option why not waive that portion of check in.... then just take picture of dash showing mileage and gas and you are done.

RENATO D. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

The St. Catharines location was great no issues. But we were in Niagara Falls doing work in the falls and thought we could drop the trailer off at the Niagara Falls location since they're all uhaul. We got out and the girl there was rude to us saying you have to return to St. Catharines and she was snotty as well as bossy to us all she had to say was sorry you can't return it here and just be nice about it. I will never ever rent from the Niagara Falls location EVER

Michael H. 
Rating:
5.0

The only area for improvement would be to have additional staff available to greet customers, process their needs, and ensure that the access to the rented service is quick and seamless.

SCOTTJ M. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
4.0

Inside the cab of the truck is dirty. Lots of dirt, dust and pet hair. When I cleaned out the back of the truck after my use I took the leaf blower and blew out some of the dirt in the cab.

Chriata T. 
Rating:
5.0

Staff are always efficient each time I've been in. Very knowledgeable. Very fast and knowledgeable. Keep it up!!

Kylah B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
4.0

Customer did not leave a comment.

carolyn M. 
Rating:
5.0

Everything was fast and accurate.

Steven C. 
Rating:
4.0

Customer did not leave a comment.

ADAM K. 
Rating:
5.0

Your computer was acting up and my start time was delayed because of cliques

Paul S. 
Rating:
5.0

virtually check in a breeze!

glenn Y. 
Rating:
5.0

Like the process and customer service.

SARMAD D. 
Rating:
2.0

The line up was outside of the building. Hire more staff on busy weekends to manage the volumes. A counter staff member should not have to keep running out of the building to check mileage on vehicles being returned. Also when this happened he was the only counter rep available and there were no uhaul employees present in the store. Pretty sad. Our van was dirty,

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

ROBERTSCOTT J. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

The people are Welland Avenue are pleasant and professional, always a pleasure going there. :-)

martin W. 
Rating:
5.0

all good

Gary J. 
Rating:
3.0

I have used uhaul a number of times, this was the worst truck maintenance I ever drove. I felt unsafe and the gas milage was bad. I got in and the front dash and both side doors looked like someone spilled liquid or rain got in. After driving off the lot the and starting to load the oil change light came on. Once I was on the highway the truck was swerving all over desperately needed an alignment, worse on my way back to return with no load. I really liked the customer service inside only reason not below average. Very disappointment with the truck I received, not road worthy.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
3.0

Customer did not leave a comment.

April H. 
Rating:
5.0

Customer did not leave a comment.

Helen S. 
Rating:
3.0

Because in the delay of getting the truck ( 0900 vs 1330 ) we returned the truck after hours so no rating is possible

Kevin P. 
Rating:
1.0

I will be writing the company about our experience and if not the reply I would expect I will be writing a very infavorable review

Krista V. 
Rating:
5.0

Great experience. Had a delay on the vehicle I ordered and they provided me with another vehicle straightaway! Well done!

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

I had no problem with your staff, but corporate Uhaul has serious booking problems. I book a truck 3 weeks in advance from this location but because your booking over booked I didnt have my reservation. UHAUL IS A JOKE. I will not use your service again

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Web checkin would nor work

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

CARMEN G. 
Rating:
5.0

Staff was very knowledgeable and welcoming..

Deomenic P. 
Rating:
4.0

Customer did not leave a comment.

Paulo S. 
Rating:
5.0

Trucks with cruise control would be nice for long drives like the one I did. It did have an auxiliary jack for my phone however, which was greatly appreciated as only the AM function on my radio worked. I towed my vehicle behind my truck. Be prepared to pay a lot on fuel if you do the same.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
5.0

Customer Service was amazing. Staff was knowledgeable, professional and speedy.

Noah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmine D. 
Rating:
5.0

Customer service was amazing! We were very impressed.

Noah M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Absolutely nothing needs to be improved on the front desk customer service guy was fantastic friendly and knowledgeable Great Value great experience would not hesitate to recommend U-Haul to anybody

Todd S. 
Rating:
2.0

too many hidden fees!

Sherry T. 
Rating:
5.0

retire old trucks sooner. 85,000 miles on mine and it was feeling all of them staff & location great, excellent rating for them.

Philip D. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
1.0

Last weekend i booked a UHAUL, Order Number: 25471947 The representative called me back and changed the location on it. The location in question was 72 vine street s St. Catharines, ON L2R7N4 This location offers a 50$ reservation guarantee. When we arrived the clerk was taking my information, then "the systems went down" and we waited 2.5 hours before giving up and going home. Now today i rebooked, i could only get a return Uhaul despite telling the lady on the phone i wanted 1 way only, meaning i had to drive an extra 20 miles to return the uhaul back to the original location i booked it from. This is the order this email is tied too. I ended up spending 150$ + 30$ in gas to return this uhaul i ended up getting at a further location and very inconveniently not allowed different location drop offs. Long story short, U-haul really failed me and im really annoyed with what transpired. I also feel like your company owes me 50$ back for that wasted day last weekend and cancelled reservation. Please let me know how you can help me out.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
1.0

TRY CARING ABOUT CUSTOMER SERVICE. PERIOD.

Jackie W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
1.0

They gave us a broken van and were very unprofessional with us. A terrible experience

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E.  |  First Impressions 
Rating:
5.0

I love uhaul use you guys for years wouldn't go anywhere else

RONALD J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsay D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna F.  |  Overall Experience 
Rating:
5.0

Absolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes

Carrie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cole M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna F.  |  First Impressions 
Rating:
5.0

The staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!

Beth C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ruzica K.  |  Overall Experience 
Rating:
4.0

Service is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.

cynthia s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah C.  |  Overall Experience 
Rating:
4.0

Had some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!

helen d.  |  Overall Experience 
Rating:
5.0

Staff in particular were excellent!. Friendly and very helpful!

helen d.  |  Overall Experience 
Rating:
5.0

Can't remember her name (Sam?) Absolutely fantastic service each time we were in.

Jeffrey W.  |  Overall Experience 
Rating:
5.0

The Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!

JUDITH G.  |  Overall Experience 
Rating:
5.0

Changed size of unit with no issue.

Johnny S.  |  First Impressions 
Rating:
1.0

Due to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business

Leonard F.  |  Overall Experience 
Rating:
4.0

Easy transaction in changes to storage needs.

dave l.  |  First Impressions 
Rating:
2.0

no good

John B.  |  Overall Experience 
Rating:
5.0

Awesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.

mario c.  |  Reservation 
Rating:
4.0

The staff was very helpful and friendly. I would recommend to anyone.

mark v.  |  Overall Experience 
Rating:
1.0

Storage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful

Regan S.  |  Overall Experience 
Rating:
3.0

Not a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.

carol t.  |  Reservation 
Rating:
5.0

Very pleased.

Carolyn M.  |  Overall Experience 
Rating:
4.0

Thank You...

Gerald H.  |  Overall Experience 
No reviews have been submitted for this location.

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