Customer Reviews for U-Haul Moving & Storage at West Camelback Road

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at West Camelback Road

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EMILY H.
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Customer did not leave a comment.

EILEEN G.
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Customer did not leave a comment.

SAUL N.
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Keep up the good work!

Shawn M.
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Customer did not leave a comment.

ANN B.
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Customer did not leave a comment.

Dawn B.
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Customer did not leave a comment.

Tijuana M. | Overall Experience |
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Customer did not leave a comment.

MAURICE S.
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Yes

Tom D.
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The trailer I was given to rent was beat up. It had several different tires and rims on it. I also got charged an additional $20 that I am unsure I was charge for. I would've never rented this trailer for $67.

VICTOR G.
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Customer did not leave a comment.

Robert O.
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Customer did not leave a comment.

William P.
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Nothing! Staff was excellent in their role and friendly also!

JUAN P.
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Customer did not leave a comment.

ERNESTO M.
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Great service and clean van

Robert C.
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Customer did not leave a comment.

jesus L.
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they charge me for 66 extra miles, extra gas & 2 dolly's when I only used 1

Michael B.
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I will return

DAVID D.
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Customer did not leave a comment.

Cesareo Z.
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Customer did not leave a comment.

PABLO P.
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Good customer service

EDNA B. | First Impressions |
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Whoever the gentleman that was in the office on 10/10/2020 was (I’m sorry I forgot his name) was extremely helpful and amazing customer service. I can say the same about the guys in the morning

Reynaldo B.
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Customer did not leave a comment.

JOHN C.
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Customer did not leave a comment.

JOSE A. | First Impressions |
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Nice people

MICHAEL C.
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Waited in line for like 15 minutes while the ONE worker at the counter dealt with the people in front of me. Then, after all that time, he went and got his manager to help out at the counter. I specifically asked to rent 2 moving blankets, as I was going to pick up a very expensive motorcycle and chrome parts. I was informed that there were 2 moving blankets in the back of the truck. I get to where I was going, open the back door and there's the blanket bag wide open and no blankets. Had to then go buy $50 worth of comforters to keep everything safe. I call to explain how the blankets were missing so I didn't end up getting blamed and charged for them..."It's ok, they weren't on your contract". It's not ok...I SPECIFICALLY ASKED FOR MOVING BLANKETS. The gas was below a half tank, in between half and quarter. I've rented many trucks from uhaul and I've never rented one that wasn't full and I just had to refill when I was done. Instead, I'm going back and forth between the cab and the pump to see where the gauge was at. There was also no walk around inspection prior to me taking the truck. Don't know what's up with this place, but other than they have lots of trucks...it was a shitty experience. Maybe the manager needs to be manager material instead of some 20 something fresh out of school. Doesn't seem like the place is managed all that well.

Cynthia H.
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Advertising extremely deceptive. Sad this is how the business model is run. You are working with consumers and to have fees that triple the rate it's amazing your advertising is even legal.

Donna M.
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Customer did not leave a comment.

JOE W.
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Do the same

SCOTT W.
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The trailer had pallets and trash in it -- this was reported to staff, and the rep said someone would clean it out, but it took too long so we had to clean the trailed out ourselves.

ROBERT R.
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Very helpful will be back again

MARK B.
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I thought the customer service was great. In fact better at this location than anywhere else I've been lately. Thanks to the guys at Uhual, your Awesome.

Andrew R.
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Customer did not leave a comment.

DARLENE N.
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Customer Service Rep was helpful.

Lynda L.
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All of you were on the Ball ! Being a senior citizen and a women, you helped me get a moving truck the Right size at a great price! A great group Thank You for really taken good care me.Your number one in my book Great Customer service!

EILEEN M.
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Customer did not leave a comment.

David B.
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Nothing, smooth process. Very good staff.

MIGUEL M.
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Customer did not leave a comment.

Colleen J. | Overall Experience |
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We had the very best experience here. My daughter had to move quickly out of her college dorm in March because of Covid closing the campus and your staff was so very helpful! We will definitely be returning customers! Thank you so much

Ruben C.
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Customer did not leave a comment.

FRANCISCO B.
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Customer did not leave a comment.

levi H.
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This particular trailer wasn't cleaned out. Overall good service.

Cynthia S.
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Customer did not leave a comment.

Victor R.
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The rental process was great. It was done online and was quick.

LAWANDA J.
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Customer did not leave a comment.

Lance W.
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Customer did not leave a comment.

FREDDY Y.
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I got a messed up truck that staff didn't know about. They should be more carefully on what they do Real Axel Was damaged I had To return the truck

Alexandra N.
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The guy who helped me was very sweet and helpful.

David G.
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Customer did not leave a comment.

margaret A. | Overall Experience |
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Customer did not leave a comment.

Salvador B.
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Rating was low because bought boxes amd they didnt give to me when I left it became problem

WANDA P.
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We were overcharged over 30.00 dollars tried to call to ask why and ask for refund on hold for over 10 minutes went to store and were issued a refund wich we will not have the money for over 3 days money wich was necesary that day.

JAVIER D.
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Great job mason.

Rodney M.
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Customer did not leave a comment.

BLANCA L.
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Customer did not leave a comment.

JOSEPH C.
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Waiting line is terrible. I wish everyone would use quick trip gas stations as an example of how to operate.

JAMES K.
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Michael and his team do a great job at this location.

karin c. | Overall Experience |
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Customer did not leave a comment.

Kirstin N. | Overall Experience |
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This is a great location for GCU students and the staff is friendly and helpful. I will definitely use uHaul again.

Gustavo C.
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Customer did not leave a comment.

KARIN C.
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Customer did not leave a comment.

MIGUEL C.
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Customer did not leave a comment.

EUGENE S.
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Customer did not leave a comment.

SHARI W.
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Customer did not leave a comment.

MARK H.
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Thank you for being so accommodating with the extra time needed due to the pandemic.

CYNTHIA M. | Online Move In |
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Great Online After Hour Move In

John S.
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Customer did not leave a comment.

daniel C.
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Customer did not leave a comment.

Teresa M.
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Drop trailer at the overnight drop off best thing in the world. Made my life quick and easy

Allen M.
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Customer did not leave a comment.

Griffin R. | Overall Experience |
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I will setting up an appointment for this year once again

GEORGE M.
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Customer did not leave a comment.

Janet R.
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Customer did not leave a comment.

Christopher V.
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Great job and great Service.thank you

RUBEN S.
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You guys can train the employees to do their jobs correctly. This was a horrible experience and horrible customer service. We rented a trailer for a car on Sunday September 20 2020 at about 1 pm we dropped it off around 4:15 pm the same day. When we dropped it off the guy in the parking lot told us where to put it and he unhitched it he told me to go inside and let them know. I went in and the girl that was there was helping other people so I waited and while she was still helping them she asked me what I needed I told her I was just returning the trailer she said ok and since the guy that had unhitched the trailer was there they told us we were good. Well first thing on Monday morning I get a text message saying that our rental hasn't been returned so I called after 15 mins of being on hold the call center answered and they told me that it hadn't been returned i explained to the lady we had returned it the same day and to the same location where we picked it up. She said she was able to talk to the employee at that location that she was going to check the trailer then call me back I waited 3 hours and nothing so I called again and was on hold for another 15 to 20 mins the call center answered again I was told the same thing that it still hadn't been returned so the lady that answered send them an urgent message she told me to wait about an hour and if I didn't get a call back to call them again so I waited another 2 hours and still hadn't heard back from them so I called a third time the guy that answered was the one that had helped us when we rented the trailer he was really good and had great customer service he helped us resolve the problem. He was great but the other people working there were no help. We have rented from uhaul before on I17 and dunlap and 19th ave and hatcher and have never had any issues but this time we were not happy with our experience except for the guy that helped us with the initial rental and resolve the issue.

Trevon S. | Overall Experience |
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Customer did not leave a comment.

Erik K.
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Customer did not leave a comment.

CHARLES ALAN T.
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Customer did not leave a comment.

KENNETH DANIEL W.
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Easy drop off.

RAMON B.
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Try to treat customers with a little more respect.

Randall F.
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Having the windshield and mirrors cleaned when we pick up the truck would be nice.

Chasaray J. | Overall Experience |
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Customer did not leave a comment.

Angel S.
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Need clean the window before the costume to use

GEORGE B. | First Impressions |
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I didn't appreciate the fact that I HAD to purchase one of your locks to rent the unit. I have several locks from master and Brinks but not the circular ones that were mandatory. I was also lead to believe that my unit would be air conditioned which it wasn't.

Stephanie H.
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Customer did not leave a comment.

Francisco A.
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The girl that helped me was very nice and helpful

Roger S.
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Customer did not leave a comment.

Jeannie P.
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Customer did not leave a comment.

andrew G.
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The truck I was given had a low powered battery. I charged it over night to ensure it would start up.

Kenny G. | First Impressions |
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After a very rough time picking up in California and a rough drive here to Phoenix , and a slight mix up THIS team Michael,Mason,&Melody I believe we’re their names were able to turn our whole trip around. They were all very knowledgeable and experienced, which was a weight off our shoulders during a rough time . Made the whole process easy and convenient, we appreciate their services and customer service !

CINDY H.
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Staff very nice

VEON T.
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Customer did not leave a comment.

Federico R.
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Customer did not leave a comment.

BEVIN M.
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Customer did not leave a comment.

MARIA M. | Overall Experience |
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Customer did not leave a comment.

Paul S.
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Customer did not leave a comment.

MICHAEL EUGENE O.
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Customer did not leave a comment.

Stephen H.
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This was not the location I selected. When we arrived to return the trailer at the location I picked because it was close to my mom's house we were told they had not had availability for several months and they didn't understand why the computer let me select that location. The people I spoke with at both locations were friendly.

sarah H.
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Customer did not leave a comment.

BERCHEL C.
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Customer did not leave a comment.

Darrell E.
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Customer did not leave a comment.

Marla F. | Overall Experience |
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Great service!

Fatima G. | Overall Experience |
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Customer did not leave a comment.

adrian G.
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Customer did not leave a comment.

TIMOTHY F.
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I've had nothing but excellent service when doing business with this U-Haul.

omypkwara U.
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Keep it up

ALDO D.
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After I received a confirmation on the phone I was expecting a text with address to pick up but never got it so I went to location I originally expected to pick up truck. It was the wrong location, but luckily the attendant at time of pick up drove me to new location in his personal car! He deserves a medal!

Ocaris P.
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Customer did not leave a comment.

RAFAEL M.
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as always fast and friendly service

Randy G.
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Customer did not leave a comment.

MARY G.
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Great customer service...always dependable

Jim M.
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Customer did not leave a comment.

MAELITA S.
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The front drivers door was opening on me when I was driving.

INDALECIO V.
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Customer did not leave a comment.

Cornelia N.
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Have the general manager or take pictures of patrons driver license with his personal phone and walk us all the way to the truck so we dont have to try 2 other trucks before we found ours. On the flip side upon return a gentleman named Kyran offered assistance and helped me. He was was attentive and polite.

GAIL S.
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Customer did not leave a comment.

SHAWNA H.
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Customer did not leave a comment.

LOIS B. | First Impressions |
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Customer did not leave a comment.

MARIA M. | First Impressions |
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Customer did not leave a comment.

Bianka L. | First Impressions |
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Customer did not leave a comment.

donyea w. | First Impressions |
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First time as a storage renter and had an amazing experience with the help of Michael Curry, who was very polite, humble, and educated. As soon as we arrived he was ready to help us find the right items for moving and was able to help with any accommodations i needed! He showed me how to get to and from my storage unit, showed me how to access the unit correctly and was able to give me all the necessities to know how the system worked regarding what I needed to know for the future usages. l would highly recommend anyone to ask for Michael Curry to help with any thing you need and you will have an amazing experience and he will take the time with you to make sure he answers all your questions and needs! Overall had an excellent experience due to the amazing customer experience I received! And I highly recommend bringing your service to him!

Rosemarie S. | Overall Experience |
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Customer did not leave a comment.

Jacqueline L. | Overall Experience |
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I gave that rating because the facility had a lot stuff going on after hours and I suggest that y’all get a security guard to walk around

Maria B. | Overall Experience |
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Customer did not leave a comment.

Tanda N. | First Impressions |
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First if all there was a smell of a dead animal. Second I paid for 24 hour access and when I went there after work I was denied entry. Was a hassle and time consuming (I was already tired from work)for me to get into the building. I wasn't offered a climate controlled unit. it is hot, so tomorrow I'm going to see how hard it will be to switch to climate controlled. It only cost $5 more.

Rebecca L. | Overall Experience |
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Customer did not leave a comment.

Tammi B. | First Impressions |
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Customer did not leave a comment.

Maria B. | First Impressions |
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Customer did not leave a comment.

Matt R. | Overall Experience |
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The staff was very friendly. The staff was kind to other customers I don’t think I would have had the patients with. They made sure my room was clean before I moved my stuff in. My move out was even easier. I would recommend using this location.

Robert A. | Overall Experience |
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N/A

don k. | Overall Experience |
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Customer did not leave a comment.

David W. | Overall Experience |
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Michael, the General Manager, is conscientious and positive.

Sonia C. | First Impressions |
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The reason I gave a above average and not excellent is because right by my storage unit I saw a crawling cockroach and it worried 😟 me about my new furniture being infected with roaches. If there’s one there’s many more. Please spray by my unit.

florence w. | First Impressions |
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No comment.

Pamela L. | Overall Experience |
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The workers and management was wonderful people to help me. I would recommend this area to get a uhaul and storage. Made my moving a little easy. Thank you

Matt R. | First Impressions |
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Staff was very helpful. Showed me the unit in person and made sure it was clean before I moved in.

Linda A. | Overall Experience |
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I like this storage I recommend

Janet M. | Overall Experience |
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The lady who took my payment and given me my code and storage # was very rude I went to try and get into my storage 4 times in a row and couldn't get in. I HAD TO DRIVE ALL THE WAY AROUND UP FRONT 4 different times and still could not get in she wasn't willing to come and show me so I requested my money back immediately . She said she refunded my account very poor customer service . Was not a bit happy to even be at work ... I wouldn't recommend this Uhaul store at all ..

Kristen P. | First Impressions |
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Great Experience

Felix v. | Overall Experience |
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I would really recomend uhaul to any one that is looking for a moving company that will help them move all the the way.

Danielle G. | First Impressions |
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Customer did not leave a comment.

Scarlett R. | Overall Experience |
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The facility was satisfactory, but the day I was Returning the equipment I had the worst experience a customer can have from a customer service representative. I made a formal complaint on the basis of discrimination and abuse of power. Hope this does not happen to another person in the future. Thanks, Scarlett

Tyrel H. | First Impressions |
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Customer did not leave a comment.

Jennifer A. | First Impressions |
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Customer did not leave a comment.

Johanna K. | Overall Experience |
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Michael was the best ! Super great guy and very helpful!!

Tom S. | First Impressions |
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I had a reservation confirmed and when I arrived they didn’t have the shed and forced me to purchase a larger more expense one. Plus I had prepaid for a lock and tried to give me a less expensive one.

James P. | Online Move In |
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Customer did not leave a comment.

Ebony W. | First Impressions |
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Customer did not leave a comment.

Aliah B. | First Impressions |
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Good deals on storage & friendly staff

Morgan H. | First Impressions |
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IMy move was effortless. The staff was very helpful, and professional.

Bridgette V. | First Impressions |
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The staff was very helpful and polite. They all went above and beyond to make my move in as smooth as possible.

Tijuana M. | First Impressions |
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The equipment I used was perfect for my move and when returning it the staff was very polite and helpful.

Leslie N. | Overall Experience |
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I’m not recommend this company DEFINITELY. Yo era cliente! y por mucho tiempo usaba uhual Y ya tube dos problemas.. I moving for o other company Much better

freddie r. | Overall Experience |
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Except for the theft of a baby car seat, a sound bar, and a undetermined box of things by someone that has no character because a thief is one of the worst people on earth.

Tacquane A. | First Impressions |
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Kayla was awesome and helped alot

Antonia G. | First Impressions |
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Excellent in All =rentals prices friendliness cleanliness fast

Yolanda G. | Overall Experience |
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Didn't like that homeless people was seeking in and hanging around the facility inside and out, Facility need security guards. Also loading doors should be open after location close as well,

Timothy J. | First Impressions |
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Michelle Lopez helped me Friday and Saturday and was wonderful to work with. Michelle was a huge help! Maria helped Sunda with transferring to a different unit due to size and she to was a huge help.

Noelen W. | Overall Experience |
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1. The roll up door was always broken. 2. They removed the trash cans. 3. There will NOT let us use the dock to unload, i had a semi sometimes. 4. Always homeless on the property. I stayed armed.

Linda M. | Overall Experience |
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Always able to answer questions

PENNY T. | Overall Experience |
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Everything was fine

jollene j. | First Impressions |
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THE CHECK IN CREW DID NOT SEEM INTERESTED IN MY POINTING OUT THE RENTAL ISSUE. DRIVE WINDSHIELD NEEDED TO BE CLEANED INSIDE AND OUT FOR BETTER VISIBILITY WITH SUN FOR SAFETY AND LOW TIRE AIR

Cindy C. | First Impressions |
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The process to rent a storage unit was quick and efficient. Everyone was both friendly and professional. Thank you!

Brandae S. | Overall Experience |
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The employees were not helpful. They closed the doors 10 minutes early and after finally getting their attention to open and answer my question they were clearly smoking pot from the smell, smoke.

bob g. | First Impressions |
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It was busy and only one person working the desk.

Reyna d. | First Impressions |
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Helpful and friendly to my needs, thank you.

Timothy H. | Overall Experience |
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great experience

Johanna K. | First Impressions |
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Super friendly knowledgeable and much faster than I expected thanks guys!!

Dean P. | Overall Experience |
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Facility was clean and efficient. Staff was very friendly and helpful.

Stacie M. | Overall Experience |
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Units clean and kept things cool over summer. Easy to book.

James F. | Overall Experience |
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I just like the staff very friendly

edith a. | Overall Experience |
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Fantastic customer service!!! Living out of state and storing my students stuff for the summer I felt very comfortable!!

Destiny J. | First Impressions |
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Great service

Marie G. | Overall Experience |
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Good

patricia z. | First Impressions |
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Very polite even when multitasking as the only person at the desk with a group of people waiting which I found refreshingly professional

Shayan J. | Overall Experience |
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.

Robin W. | First Impressions |
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Awesome

aaron p. | Overall Experience |
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Really bad customer service. Ugly attitude when talking to customers

BECKY E. | Overall Experience |
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Wonderful Experiance using your facility. Will use you again & recommend you everyone! Thanks so much!

edgar m. | Overall Experience |
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Excellent. Staff

Dina M. | Overall Experience |
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Great service. Thank you!

VICTORIA C. | Overall Experience |
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Only issue was every time I went the roll up doors didn’t work or the door keypad wouldn’t open the door in the back of the storage. I would have go back to the front to get an employee to open it.

Mary F. | First Impressions |
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There was a long line but I was treated with respect

Kyle T. | Overall Experience |
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Its a bad roach problem

LINDA P. | Overall Experience |
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The staff at this facility are excellent, knowledgeable, helpful, kind, and friendly.

rosa r. | Overall Experience |
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Customer service, horrible. 2 young girls in the office, rude. They signed me up to a unit w/o even showing it to me. Then my contract was cancelled the next day w/o my consent. Not returning here!

Chris D. | Overall Experience |
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Good job!

carolyn s. | First Impressions |
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Courteous staff, helpful and knowledgeable

Dung N. | First Impressions |
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Thank you

patty p. | First Impressions |
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Great service, we were in and out quickly, though we waited for another customer, it was perfect. we'll be using storage facitlity through the summer, thank you Patty Prince

Paul E. | First Impressions |
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Customer service was friendly and professional. Did not like that I reserved a small storage unit but was forced to get a larger more expensive unit because they gave my reserved unit to someone else.

freddie r. | First Impressions |
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Easy to work with on getting a storage unit.

TRACY B. | Overall Experience |
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I highly recommend this place for your storage & Uhaul service! They are friendly & accommodating. I’m a single mom who’s one & only child is in college a state away & they always were helpful!

Latasha m. | First Impressions |
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The female manager at this location has very poor customer service skills. She also has a very nasty disposition. She would not even assist the corporate office in correcting there error on my account

Krystal W. | Overall Experience |
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It was good

daniel s. | Overall Experience |
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I liked this U-Haul storage everyone was great.

Robert S. | Overall Experience |
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Great service!

CAROL W. | Overall Experience |
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We needed a dolly/hand truck to unload our uboxes. The staff was very helpful and accommodating. We like UHaul.

Nelly A. | First Impressions |
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All associates on staff 2/12/2019 where pleasant, helpful and curtious. They responded to my inquiries, showed me the way to the unit I was renting. There interactions were professional and clear.

shawn g. | First Impressions |
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Andrea was awsome, very helpful, and knolageable

David J. | First Impressions |
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your desk is too small. only one and a half people working desk on a Saturday. First of the Month. My Experience in Tucson was Excellent!

jany d. | Overall Experience |
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I have a good experience with Staffs.It was excellent service I was very happy.

jany d. | First Impressions |
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The experience was Excellent and I am very happy with the service. And I will be continued referring to all my friend for the moving for the future. Thanks

John F. | Overall Experience |
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Friendly staff.Affordable rates.

lizette m. | Overall Experience |
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Was always fresh and clean...I felt safe with my stuff there...thanks u haul

Eduardo A. | First Impressions |
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muy buena atención. gracias..

Jaimee V. | First Impressions |
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The gal I first dealt with was very nice. However when the truck was dropped off the guy was rude.

diane r. | First Impressions |
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First if all I said I wanted a truck that would haul 1 bedroom. We had to make 2 trips which increased the mileage and created more time for my workers. Also the windshield was filthy.

Vashni V. | Overall Experience |
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I had to cut the lock they put on my storage off twice, days after paying my bill and even asking for it to be removed since I had paid the bill. Very inconvenient.

Raymond Lee G. | First Impressions |
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Nice space.

Steven A. | First Impressions |
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Amazing Staff

macks h. | First Impressions |
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Very Professional Helpful Customer service rep

gloria a. | Overall Experience |
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Storage unit areas are easily accessible, with carts to assist with loading and unloading items. Items to assist with moving are for sale, well priced. CSR reps, professional and attentive.

Demeetre T. | Reservation |
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Great service!

malsese h. | Overall Experience |
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No comment

Heather C. | Overall Experience |
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I set up auto pay and still got an email and late charge every month so I had to call EVERY month. When I came in to straighten it out, nobody EVER called me back after my 3 phone calls to them

james h. | Overall Experience |
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Excellent Experience!!! Highly recommend this to others that need a storage facility.

ROBERT A. | Overall Experience |
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N/A

Chanel C. | Reservation |
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Chris was AWESOME !!! He really took the time to help me get a storage even though there were some confusion! I really appreciate his help!

Cheryl R. | Overall Experience |
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Easy access, friendly and helpful staff, super clean facility

Jackie B. | Overall Experience |
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A very nice facility!

Jose S. | Overall Experience |
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Good

VERA S. | Overall Experience |
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Thank you

No reviews have been submitted for this location.

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