Have more staff available? It almost felt like waiting in line at the DMV at times. I waited nearly a half hour during my first trip to this location when I was just stopping in to pick up boxes.Erik R.
Customer Reviews for U-Haul Moving & Storage at West Maple St
Omaha, NE 68134
(& 90th St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Constance E.
The temperature outside was 95Â° and it felt like 105Â° inside.. why wasn't the air on/working? That was very uncomfortable. Glad the air in the U-haul was great! The clerk was patient and politeTaisha W.
They did not have the type of vehicle I selected online so I had to drive something else that I wad not necessarily comfortable doing. The front desk lady was super super rude and when she said 'is a different truck okay' i said 'uhh' and she said 'well it has to be'. The van I got had a crack in the windshield when I got in, and spiders in the back. Never again.Danny K.
Customer did not leave a comment.mlvric P.
Customer did not leave a comment.Jean W.
Customer did not leave a comment.Erick B.
Customer did not leave a comment.Michael C.
Charged 50 extra miles to my bill.STEVEN G.
Customer did not leave a comment.Nicholas N.
Your sales man is rude. Reserved a dolly a few weeks ahead of move along with truck. Got there at 11 as scheduled only to be told there were no dollies in stock but we could BUY one??? Then was told if that was a problem we could drive to 13th and Cummings to pick 1 up. I explained there wasn't time since we only had a 6 hr window to rent truck. He didn't offer a little longer to rent or a discount. I said that was ok we would go rent 1 at a hardware place but as a suggestion in the future maybe they should call the customer before pickup time to let them know what they were out of so the customer could adjust accordingly or come earlier to go to the far away location to get the equipment. Please check your cameras as this was an older gentleman ringing me out and I suggested it in a very patient way yet he responded by being short and generally unpleasant. Basically gave me the feeling he could care less about my inconvenience as long as I hurried up and got out of his hair. I've lived in Omaha 45 of my 48 years and myself as well as parents and friends have always used U-Haul for moving. After this experience I would not recommend it to anyone or ever use it again. Remember you're not the only game in town. I do encourage you to watch that tape so you can see that I spoke to him with respect and he didn't give me the same. You might want to find other people to represent your company. Sincerely, One unhappy customer-BENNETTE R.
Make sure you have enough product to cover, even when a customer is delayed bringing back equipment. That way it WON'T inconvenience the next consumer.Tony B.
This place is terribleJeff F. | Overall Experience
Customer did not leave a comment.GEORGE G.
Customer did not leave a comment.RICHARD K.
Customer did not leave a comment.Emily K.
Customer did not leave a comment.marvin H.
Customer did not leave a comment.Dianne G.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.James M.
Customer did not leave a comment.John M.
Customer did not leave a comment.Edi A.
And.... he even backed it up for me. It would have taken me a few minutes and it took him 15 seconds to thread the needle. Obviously he has done this a bajillion times. Super friendly, super personable. Gotta love nice people.Susan C.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Rochelle B.
Truck was clean, rental location owner was great but the truck was a piece of junk. Constantly had to air up tires, the front end felt like it was going to fall apart, I could only go 35mph over the mountain passes with the pedal to the floor, and the biggest problem was most of my stuff had severe water damage from the uhaul leaking.Kari L.
Customer did not leave a comment.DANESA M.
Customer did not leave a comment.Jill S.
Customer did not leave a comment.Donald P.
When we tried to return the truck the online process was terrible, it kept resetting and it took us a half hour before we just gave up and left the truck.Nicole W.
Customer did not leave a comment.MIKE L.
Customer did not leave a comment.SCOTT M.
The truck kept slipping out of gear. I wasn't sure I would make it back to the lot. Service the vehicles before letting them out, pleasePeter K.
Went to pick up rental reserved with confirmation. Non available. Person at desk did not care and would not help to figure out options. Very rude. Not informed. Wait times on your 800 number are 30 to 45 minutes. Center street location. After another long wait I was able to get a rental at another location later in the day. Still not a great experience but at least there was a rental. Maple.street location. I was told by the national 800 support person that they would.have to give me a 20 foot truck instead of a 15 foot truck. However, I would not be charged more. When I picked up the truck I was charged more for the bigger truck.Mike H.
Customer did not leave a comment.SHERWIN P.
The vehicle sounded like it was going to fall apart. The check in process was difficult and not quick.Daniel T.
Customer did not leave a comment.Marty A.
Customer did not leave a comment.Anne G.
Customer did not leave a comment.Matthew A.
I think the way to improve at U-Haul I have purchase a queen size mattress cover but I thought I had purchased the king I had put it on my reservations when they checked me out to get the truck and then when I came to get the refund off of the truck today the ladies could not find me purchasing the queen size plastic mattress cover so she told me I had to do a store credit in order to have a refund but it's or my paperwork the gentleman that check me out said oh yes I remember you you did purchase that but the lady insisted that I needed my receipt when she could not find it in the computer and couldn't do the transaction for the king size one that I wanted to purchase so I think that was the part that may be the worst I've ever had any service but overall the service has always been greatCAROL J.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.rich G.
Customer did not leave a comment.RONALD S.
i was charged an after hours charge. I was told I had the truck for 24 hoursDeobrah M.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.teresa K.
The staff was great and helpful but the uhaul reeked of weed. Very unpleased with the cleanliness of the truck.DANIEL WILLIAM S.
Customer did not leave a comment.DALE R.
Dale at the front counter does a great job and when I dropped the Cargo Van off Gary was right there to help me out. This is a great group to work withMARK M.
Customer did not leave a comment.RENEE S.
Very disappointing, clerk was not wearing a mask when I went to get the truck, my truck was being blocked my a very unhappy truck driver unloading supplies to your facility. He threw a fit because he had to move since he was blocking me in. There was 1/4 tank of gas in the truck, the clock wasn't working, we had to clean the back of the truck before we could start loading it. No blankets or dolly was available for use. Overall unsatisfactory.Robin H.
Per mileage rate is a little high. Over $70 just to go to Bellevue and back to Omaha for a small loadMarissa S.
Customer did not leave a comment.MARTIN M.
Customer did not leave a comment.Danny M.
The staff at this store was amazing and helpful. Great experience.Collen E.
Quick pickup and excellent customer service.Gerald H.
Very knowledgeable and easy to talk to. In and out with no problem.ROBERT S.
Customer did not leave a comment.Marlyce M.
Totally awesome!Brandon C.
Matt and his team are always extremely helpful. I have used maple street uhual for the 3rd time this year and have never had issues. Thank you so much!!Allanah M. | First Impressions
Customer did not leave a comment.Shinaye F.
I hire moving help through Uhaul as well and they canceled via txt message the morning of our move. They said i would get a refund but I haven't received it.Jared L.
I found two additional charges on my bank statement that I don't know what they are for. and when I call I cannot get through to talk to an agent. I have four changes, 1 for truck and supplies. the other two are questionable. can you tell me what they were for.PENNI A.
Super slow!! Made a reservation ahead of time. Stood in line for over 30 min behind ppl WITHOUT reservations. Then took 10 min to checkout. I made the reservation online, why does everything need to be done a 2nd.time?Patrick P.
Customer did not leave a comment.Anna H.
The staff and the storage manager, Jim, were very helpful. Very courteous and informative when explaining my options.Felisa D. | First Impressions
I was in and out about 15 minutes very professional friendly and kind!Nicholas H.
Customer did not leave a comment.Imesha S.
There is nothing to improve . However I would like to thank you for hiring a gentleman by the name of Dale Becker. In the day of my daughter's move it was raining and I was running a little behind in picking up the truck due to me earlier that morning because I was getting my COVID-19 shot. It was raining and he gave me extra time to use the truck. He was very professional. The bringing back the truck was fast and quick. So to that location keep up the good work.DONNA L H.
Customer did not leave a comment.Robert K.
Staff have always been friendly & accommodating!Kevin B.
make key drop easier to find, was told it would be an orange box and it wasn'tEric W.
Person checking out gave no instructions or explanation as far as charges, times, what to do with the vehicle when doneMatthew M.
Dennis who helped me out here was extremely helpful. He's a great employee. Thank him for his service.Joseph K.
Customer did not leave a comment.STEPHEN H.
Excellent proactive customer. Every aspect of the encounter was a real life example of how customer service should be taught. The employee who handled my return of your trailer everything right, Thank you.HOWARD R.
Customer did not leave a comment.Jay J.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.TERRY B.
Customer did not leave a comment.TYLER C.
Spoke with Andrika in customer service and she had a really bad tone and enjoyed over talking me. Told them I only needed a 1 day rental but was charged for 2 days due to bringing it back 2 hours after closing and a after hours fee. Highly disappointed.Tara B.
Customer did not leave a comment.Randy P.
Customer did not leave a comment.Jacob L.
Nothing on this transaction. I would like to praise the first UHaul I called, he didn't have what I needed but he found one and reserved it for me. He was very professional in the manner in which he conducted the transaction.CLAUDE L W.
Customer did not leave a comment.Reoshia L. | First Impressions
I had a mobile appointment and only needed to step inside to grab my keys. Perhaps teach the one clerk working to acknowledge other customers who walk through the door, not just the one he or she is working with. Otherwise, what was the point of using your mobile "skip the line" reservation system if I have to wait anyway.Cliffton S.
It would not let me do mobile return. So I got stuck with 20$ after hours chargeJENNIFER M.
Customer did not leave a comment.Lori C.
Customer did not leave a comment.Alfred F.
They were understanding of my needs and very accommodating.Jacqueline W. | First Impressions
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Anil Kumar P.
Customer did not leave a comment.Bryan F.
There was no license plate on the trailer which I found odd/worrisome. The initial gal that helped me seemed to have a hard time finding my reservation, but another gentleman jumped in and found it.Richard H.
Great service when we got the hitch and fast and efficient when I returned it today. They were busy and it still took maybe two minutes from start to finish. Thank you!Beverly M.
Customer did not leave a comment.James K.
Very good to do business with.John H.
Customer did not leave a comment.Rachel P.
More customer service regarding what one should do next. Don't just give person the keys an expect them to know what to do next. ALL customers should be given directions what to look for, what to worry about etc.VICKIE S.
Customer did not leave a comment.ANDREW S.
Customer did not leave a comment.Kevin N.
Customer did not leave a comment.Anesa G.
Customer did not leave a comment.Alexandria B M.
Customer did not leave a comment.Charles A. | Overall Experience
4003 was dirty outside and in, and the seal was ripping. It took a foot to the handle to help it slide to locked, yet we were very satisfied for the money, and the staff were extremely kind and helpful.Simon L. | Overall Experience
Dale is an AWESOME human being and he went above and beyond for me and my situation. I would definitely recommend this particular site just because of Dale.Rosetta B. | First Impressions
Customer did not leave a comment.ROSELLA C. | Overall Experience
Almost every time I visited the storage unit I had problems getting the latch to slide into position so I could attach my padlock. Therefore I'm hesitant to use the facility in the future.dennis b. | Overall Experience
Customer did not leave a comment.maria m. | Overall Experience
Zero stars seems more appropriate. I find it really bad business when a debit card that isnt on file gets ran without permission. Not only has this happened once it has happened twice now. I would never refer anyone after this. When I got the storage unit all the above questions applied.QUINN G. | First Impressions
Customer did not leave a comment.Tina S. | First Impressions
keep up the great work thank youJanice J. | First Impressions
Customer did not leave a comment.dennis b. | First Impressions
Thankyou U Haul @ 90th and Maple Omaha Nebraska . Matt Philips And his staff took Care of me . They are a professional well Managed . Team at the 90th @ maple Thankyou all .James S. | Overall Experience
I came into the facility 10 minutes before closing and was greeted and treated very well. I was able to book a truck and a storage unit within 6 minutes. The gentleman at the desk was friendly and very professional. He deserves a raise and a promotion! I love U-Haul - thank you for helping me.chris m. | First Impressions
price for storage is ridiculous.Brenda D. | First Impressions
You said that I had $175 coming back refund but when I get down here they only give me $100 refund. So I rate it semi satisfactoryGLYNN Y. | Overall Experience
I had no problems what-so-ever, however it was a bit pricey.Jennifer J. | Overall Experience
Friendly and excellent service. Thankyouarlan s. | First Impressions
I have no desire to even look into other facilities! This team has all the bases covered, even if the customer doesn't have an understanding of else to expect. They have your back.Ron A. | First Impressions
Customer did not leave a comment.BARBARA W. | Overall Experience
Customer did not leave a comment.Cheryl B. | Overall Experience
Customer did not leave a comment.Leticia D. | First Impressions
Very helpful staffMahalia M. | First Impressions
The email I was sent about access hours and the actual access hours at the facility was wrong.Curtis H. | Online Move In
Everyone was courteous and helpful. Thank you!Brad M. | First Impressions
Customer did not leave a comment.Ashley M. | Overall Experience
Would not recommend you haul because your prices are too high that's allnicole r. | Overall Experience
The staff was friendly and helpful. They went out of their way to find the right unit for me.MARK N. | First Impressions
Customer did not leave a comment.LORRIE F. | Overall Experience
My only complaint is that I showed up one day at about 6:45 p.m., and the access was already locked. It should've been open until 7. The staff let me in, but I did have to drive up to the store and then back down to the storage area before I could get into my unit. But otherwise, the process went smoothly and we got a unit with a really convenient location.Anna R. | Overall Experience
From the moment I rented the trailer ( from the man, I wish I knew his name, he was awesome ) to Yolanda who help cancel my storage unit the entire process was stress free. I appreciate GREAT service. Kudoos to all.Gregory L. | Overall Experience
Great experience 😊Bethanie O. | First Impressions
VERY HELPFUL STAFFThomas m. | First Impressions
The unit I had was dirty. It was not swept out. My mattress protector is ruined. It felt like the climate control wasnt working. Something needs to be put over units so people cant climb over in case.Lindsay P. | Overall Experience
The staff was a class act I wish more business would be like themGLENN C. | Overall Experience
Paco was amazing to work with. Professional and polite, competent and caring. Renting a van from him was why I decided to rent a storage unit.Patricia D. | First Impressions
Dale at 90/Maple is the best!!rodney w. | First Impressions
Everything was clean and secureVIRGINA D. | Overall Experience
To expensiveTia W. | Overall Experience
Grounds around door had broken glass the entire time I rented.Randall M. | Overall Experience
The business was very organized, clean and the employees very helpful.Marcie C. | First Impressions
Everybody was kind & expert in their handling My requirements at U haul 90 th & Maple Branch . Maple Street . Omaha Ne . They have never let me down In my lifetime .James S. | First Impressions
The staff: excellent, providing friendly, helpful, courteous service, and answering questions with positive and thorough response. An older, well-experienced staff person: exemplary; like a friend!Marie A S. | Overall Experience
I strongly recommend this facility.Thomas T. | Overall Experience
Matt was always interested in helping me and responded immediately to the few problem I had with corporate billing for my storage spaces.Robert A. | Overall Experience
Thanks for being understandingVerynthia L. | Overall Experience
Received misinformation about policies from employees and manager about selling items from rented storage rooms.PHYLLIS J H. | Overall Experience
Friendly, fast, convient.Tammy R. | First Impressions
A Great experience, thanks guys.Justin J. | Overall Experience
great job and excellent people skills thank youjefferson b. | First Impressions
Thank you for the excellent service.TYLONDA L S. | Overall Experience
great service!Pegeen R. | Reservation
Will use UHAUL over and over again when needed. Very friendly staffs and they keep the facility very clean.Dina B. | Overall Experience
The staff performed their help in an expeditious way to renew my upcoming 1 year lease.JOSEPH L T. | Overall Experience
The staff was knowledgeable and professional. No complaints.John s. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!