Customer Reviews for U-Haul Moving & Storage at West 34th St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at West 34th St

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Jesus E. on

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Customer did not leave a comment.

Sherry T. on

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MIREYA N. on

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I wish I wouldn't get charged to drop it off at another location that's within certain distance. I understand if it's out of town there's a fee but if it's within the city there shouldn't be a fee.

Julie R. on

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Michael G. on

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Very profession and they suggested excellent alternatives.

richard l. on

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customer service was very knowledgeable and helpful. was in and out in a breeze!

darian l. on

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Customer did not leave a comment.

john r. on

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Only one chair to sit in to wait for service. If I'm returning a truck, chances are I'm beat and could use a comfortable seat while the attendant is helping the customer before me... Attendant was not clear with me how the drop-off procedure was supposed to work and I ended up waiting a couple minutes beside the truck while she sat in the front seat texting somebody. Then later told me I was clear to leave but she never had me sign anything and didn't ask to see my paperwork. She stopped to send at least three text messages between the desk and the truck and then once more, for considerably longer, in the cab of the truck. Not sure she even realized I was there until she looked up and saw me standing in front of the truck. Then told me I was free to go. Did not turn me away from future business with Uhaul but seemed very unprofessional, incomplete and impersonal.

Jeff R. on

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michael D. on

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I made a reservation for a 26' and then called back and changed it to a smaller size. The 1-800 rep also changed the pick up location without telling me. I also was never asked if it was a one way or round trip and they scheduled the return at a downtown location without telling me a again. I had to call back to change the drop off to the location I picked up. I was also charged $44 for dropping off at 11 instead of 9:00. Glad to know there are other companies I can look at the next time I need a truck.

JOSE D. on

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William E. on

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Completely satisfied and continue to use this location due to the excellent service of Hannah and her team.

Johnnie M. on

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The drivers side door wouldn't close all the way. The whole time I was driving I had to keep opening and shutting the door attempting to close the door all the way even while driving and this was huge safety concern for me. I took a picture of the indicator on the dash saying the door is open while I was driving. This is unacceptable.

FRANK S. on

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nothing

CRYSTAL Y. on

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Customer did not leave a comment.

Gary L. on

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When I tried to call in to reserve the rental the lady who was trying to help me was very friendly, but it was apparent that she was not familiar with taking calls or Uhaul rental products. During the call I was put in hold a few times and finally disconnected. Upon calling back the second time we were interrupted several times and finally I hung up and booked online. Other than that the experience with the staff on hand when I picked up and dropped off the rental provided outstanding customer service. I suggest booking online - much easier.

ROBERT M. on

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the counter girl was very nice.

Yvonne V. on

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Checking in and checking out was very fast and efficient. I saw no areas that I would say need improvement. Thank you,

William E. on

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These guys do a great job. Always use this location when I have a choice.

Susan C. on

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Gabriel G. on

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Hannah, was very helpful at check in and checkout. Great Job!!

luis c. on

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DAVID M. on

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It seems as though not enough questions are asked about the vehicle or hitch ahead of the time when we go to get the trailer. When we went to hook up the trailer there was a question about whether the hitch was the right kind or size. That could have been ascertained over the phone when we made the reservation. Otherwise, great place.

Brett C. on

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Got out of the truck and was immediately greeted by yard attendance who provided complete check-in on the spot. Great service.

robin k. on

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I can see nothing to improve upon. All of your personnel were professional, kind, friendly, and very helpful. I'm very happy with my experience, from start to finish!

Lizette L. on

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My 10' van was reserved and "guaranteed", yet when I arrived to pick it up, it wasn't there, and I was told there was nothing else I could use instead. There was only one employee on site, and about 6 people waiting in line.

EDNA A. on

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Great!

DETURICE D. on

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GENE M. on

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April F. on

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Joseph F. on

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EC S. on

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Make sure u understand additional charges per mile

Stephen K. on

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There was a sign for equipment return but it said to wait with the vehicle for employee to inspect vehicle. A caveat for 24 hour (after hours) return would have made things slightly more clear.

kim s. on

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Hanna Garcia is a definite asset to Uhaul! She is very knowledgable about Uhaul, personable, and very customer service oriented. She could work anywhere and do well. Very impressed with her! I had a overcharge to my bill and she knew it was wrong. She called corporate the next day and found it was a glitch in Uhaul's software. My brother bought a bike rack from Uhaul and needed more information. Hanna wasn't working but came to help him with what he needed. She was very helpful and willing to go the extra mile. Again, a major asset for Uhaul!!!!!

fred n. on

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After hours drop off.

American Muscle M. on

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CHARLES B. on

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Nicole R on

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Good people very helpful

Rafael S. on

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This location is tops in all the UHaul places I have used in the last few years. I have used many services at this location and they are excellent in customer service, cleanliness and equipment.

Steven C. on

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Customer did not leave a comment.

Jim W. on

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The trailer I rented was fine. Personnel were fine. VERY disappointed in misleading in-store signage regarding moving pads. Signage says 6 pads for $5.00. It does not say "per day". Since it did not specify 'per Day', I thought it was per rental. So instead of a $5 charge, it cost me $20! If I knew it was $5 per day, I would have bought pads from Harbor Freight for The same $$! I request a $15 refund from Uhaul. The representative was apologetic but not able to adjust the charge. It seems clear that the intent on Uhauls part WAS to mislead... otherwise you would simply say on signage " 6 pads for $5 per day" ! Please correct the signage & refund my $15.00! This turned my positive rental to a negative one!

Rosa M. on

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MARY M on

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Friendly service

JOHN F. on

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GEORGE B. on

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Drop off was on Sunday, office was closed. Facility was nice.

janice j. on

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Holly & Rod Rock! They were great! Awesome customer service.

Michelle W. on

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That's not the rental that I asked for.The person helping me gave me the impression that we could not make changes to a different vehicle.

William E on

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Have used this store on numerous occasions. The staff is always helpful, friendly and efficient.

jose r. on

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Keep your word on what you promise. If you tell a client he has a reservation to go to another location, it better be there.

Patrick G. on

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Vehicle wasn't inspected in before dispatch properly the Truck had no windshield fluid a little story dirty inside not that bad the oil level needed one but other than that it was great

Danette S. on

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Overall experience was good; personnel were knowledgeable and pleasant to deal with.

Maria R. on

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Great nice people!!

Marlisa J. on

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Great customer service!

Deborah P on

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Very helpful.

Catalina L on

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Jean was great!!! Awesome service

TRAVIS O on

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The staff was friendly, the management and owner not so much. owner made you feel as he did not have time to talk to you. The reason I removed my items was the cost continued to increase and increase.

Jackie C on

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My experience was in a word Excellent!!

catalina l on

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Facility manager was very helpful and very professional. Her attentive service reassured me I made a good decision on putting my belongings at this location. Felt safety was important

Troy W on

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The 34th street location is tops! Super friendly super helpful.

SANDRA C on

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Thank you for your service I do not have any complaints

PAUL J on

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The facility is a complete trash bin

Glenn M on

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General manager Hanna Garcia did an excellent job from beginning to end of my rental. She did EVERYTHING from loading the containers on a trailer to process my order. She did an excellent job.

dorian s on

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The manager-I believe her name is Hanna-of the UHAUL located on 34th near Mangum was the best. She was professional and helpful to the highest level.

Marinus V on

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Pleasant Staff, very helpful

Thomas M on

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Was all very good

ELENA P on

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The uhal is over price and the lock on my unit was very lose.

Pegah M on

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the wood near the lock was damaged and appeared unsafe. Also I wasn`t given blankets initially but were given when requested

Thomas K on

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Helpful staff

ANTONIO C on

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Management waa excellent

ANTONIO C on

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Management waa excellent

LORRIE M on

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The people who work here are very nice. I like the price, and I liked being able to purchase packing supplies right on the property.

TERRILYN C on

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Very nice lady that helped me with my transfer and move to new unit

LARRY D on

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The new manager Hannah is sooo lazy it`s pathetic, glad I was able to make it back before all my stuff was stolen....Thanks for nothing HANNAH

LARRY D on

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The new manager Hannah is sooo lazy it`s pathetic, glad I was able to make it back before all my stuff was stolen....Thanks for nothing HANNAH

ALEX F on

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It was very good

KEVIN M on

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I didn`t know it was a extra charge for access after 7pm. I don`t get off until 6 and then about time I get home its 630 so I cant make it there before 7. I thought 9 would have been the time.

KEN T on

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overall good experience. However, it would be nice to have access to an elevator. And the fact that you do not have much in the way of condition storage is a draw back.

PATRICK B on

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Poorly designed. My 10x10 in tampa has a wide hallway and a garage-style door. This 10x10 has a 36 inch door that`s inside a narrow hallway. Too tight.

Rafael S on

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This was a great experience from start in Burnsville MN to arrival in Houston, TX. The staff at both locations were tops. I highly recommend the U Box.

SANDRA C on

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Very satisfied

SANDRA C on

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It was very nice and friendly

TYESHA W on

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Very convenient. Good hours and staff was especially kind and offered us water.

Callie B on

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It took much too long to actually pick up the unit. It also didn`t fit everything we needed it to.

SABRINA LEE O on

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I had problems from the beginning with selling me a unit that was already in use, twice. Then I never received the emails for reminders after a while.

RAVEN P on

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200 characters isn`t enough space to rate my experience. I had several issues with my truck rental/reservation as well as my storage reservation that were never rectified.

NATASHA M on

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Very helpful staff

Susan W on

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The box was 3 days late - your $50 a day refund is a joke! Plus I was overcharged by $63.00. Will never use again and will be in touch regarding refund of over payment.

DAMON B on

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Staff was very helpful.....

TOM W on

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I appreciate Rebecca

STEPHANIE J on

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The staffs are very patience and took their time with me to do paperwork and moved the trailers to make room for me to drive through and let the staff removed the trailer hitch off for me.

JAMES M on

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jesus and fischer were awesome to my wife and i jesus was very nice he even helped unload some of our items and helped carry them to the 2nd floor for us. we greatly appreciated it!

RENEE D on

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Efficient, but far from cordial

KEITH W on

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Kasey was awesome and deserves special recognition for his superior customer service. His assistant also deserves recognition. I appreciate them both! Thanks

YANCY B on

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They recently upgraded to climate control without any prior notice until after the fact, when I received a notice that the rent would increase. This was unprofessional.

MYRA C on

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The manager had excellent customer service skills!!! Great experience!!!

BRANNON W on

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Great experience over all...I like this place..!

RAYMONICA DENISE W on

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This was the best customer service I`ve ever received! Lorraine was so helpful and caring. I`m so grateful to have meant this wonderful lady. God bless this lady she deserves the best and a raise

ERIC E on

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poor custmr srvc. 200 characters is not enough to explain. Was lkng for lng trm strg. Will not be here.

REBECCA M on

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People were rude and when it was under construction the gate was left wide open.

TRAVIS E on

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My only compliant is you seem short staffed. Not one me but others did not like the long wait time

RENE I on

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They need more employees,to speed up the process on costumers.The staff was amazing,but more employees.

LYDIA BRIGGINS B on

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The U-Haul facility located off of Mangum and W. 34th is always in spotless and excellent looking conditions, and Lorraine is very knowedgeable!

LYDIA BRIGGINS B on

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Excellent service provided

RICHARD B on

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I had rat/roach issues several times. The electricity went out making it impossible to see. The staff was rude and hung up on me when they called to verify the unit was closed.

KAYLA JARNEL S on

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I will never rent here again, most unprofessional staff I`ve ever done business with.

ANGIE C on

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Would definitely store here if needed in the future.

RICHARD J on

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every thing was fine

CYNTHIA G on

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Friendly customer service good prices

CHRISTINA R on

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The wait was not long, I was inout in a timely manner on the day of pick up. The office staff was very helpfulexplained all my questions asked at the time of drop off also.

RACHEL K on

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1 box missing latch, movers would not wait, had to hire other movers, 2nd movers took 2 days. Was not a good experience.

RACHEL K on

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Did not have a good experience with u-pods, not the location but with moving helpers and false info on your web site regarding how many pods required for a three bedroom.

CAROL MIRANDA G on

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Thank you, all staff was helpful, profesional and friendly

LAURA G on

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I was pleased with this facility

LESLIE A on

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Read the previous comments!

SAJJAD T on

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There is always a space for improvement. It will be highly appreciated if you keep improving and set very high standards for customer care and services. Regards Sajjad H.Tareen

DEBRA TERESA K on

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I would have liked to keep it longer, but it was too expensive. I wish you had some smaller units on the ground floor.

CANDICE S on

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They were very flexible and worked with me the months i couldnt pay them....excellent

LESLIE A on

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Coming from a small, agronomy town, I was apalled. I stood in line longer than unloading my things. Replace missing bulbs in the storage! You have forgotten respect and that customer are the profit.

MICHAEL A C on

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Very well staffed,Mr. Rodriguez was a true joy during my leasing process.........

HEATHER H on

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Very friendly staff

LORRIE ANN M on

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Mr. Jonas Rodriquez and his staff were always there for us if we needed anything or had questions. I have recommended this place to friends

JULIAN L on

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Jonas was very helpful and informative. Overall a pleasant and easy experience. Thanks

MARY H on

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The staff is very friendly and helpful. I appreciate that very much.

DANIEL F on

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Folks there were very accomodating and friendly.

KEVIN LOYD M on

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I was very pleased with U-HUAL Mr. Jonas Rodriguez the general manager was very profesiona .

RUBEN V on

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Mgr Jonas Rodriguez was unprofessional and rude. He lacks of customer service skills. He is an insult to customer service professionals in any type of business. I will never again recommend U-Haul.

KENNAN V on

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The only problem I had with this place was that the ceiling tile falls all over the boxes. You`ll find reasonable prices here on W.34th Street. This is an old and run down facility but its cheap.

NORMA ANGELICA W on

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Service was okay, but had to wait for someone to help me, there was no one in the store. Also code didn`t work on a couple of occasions.

BRIDGET N on

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I am blessed to have found this place! Employees could not have more helpful to me! They were GREAT! Thank-you!

CYNTHIA G on

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It was a wonderful experience there, everyone was very helpful and funny.

DAVID JOHN E on

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Jonas is an asset to U-haul. Jonas is pleasure to deal with.

ROSANN M on

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manager nad employees always knew who i was always made me feel comfortable and at home like family thanks, so much for that experince.

KEITH PATRICK G on

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you guys have great and professional !

LORRAINE S on

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Great friendly people and wonderful location..

JACOB I on

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ESTEBAN ANDRES N on

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ok

HOPE E on

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Great personel, too hard to get around the storage buildings, traffic jams, and no turn arounds.

ROBYN K on

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Jonas was the most friendly, helpful person at a storage area I have ever dealt with. My unit was clean and ready to receive my contents.

LETICIA ANN P on

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there was always water at the bottom of the stairway...safety hazard. Also the unit was damp. Thankfully most of my belongings were in plastic bags because the bags smelled of mold.

JOSE ALEJANDRO R on

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PERSON WHO HELPED ME OUT WAS VERY NICE AND HELP FULL I WOULD ENJOY DOING BUSINESS WITH U-HAUL AS LONG AS THERE IS ALWAYS KNOWLEDGEABLE AND HELPFUL IN PEOPLE THERE STAFF

R. SCOTT T on

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all went well... just not happy I did not get a refund for time unused.

ANDRE D H on

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I enjoyed the hospitality and service. Thanks.

DEBRA TERESA K on

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The manager was very helpful!

CHRISTOPHER E W on

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The manager is VERY helpful and customer service oriented. The only problem we had was the big rental truck ... it is time to put this one out to pasture!

DAVID S on

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I had a PLUS exp[erience in this rental. Definitely, I will back to use their services and I will recommend it to my friends.

MATTHEW H on

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overall good experience, people were nice and helpful. Area isn`t great at night.

KEITH F on

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Jonas Rodriguez is the best. He worked with me through a very difficult time in my life. His compation and commitment to the customer and their needs is superior!

DAVID WILLIAM JR B on

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EXCELLENT! People far exceed service-friendliness exp’d at any U-Haul in many moves endured. Do NOT go U-Haul on 290-Fairbanks. Brandon was so rude we chose 34th St. UHaul - exp. was complete opposite

DANIEL B on

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Jonas, the Manager, is very helpful and friendly. The storage unit was very clean and dry.

FRANCISCO T on

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To say that Jonas was a very good manager is no question, Jonas was outstanding always there to help out with any problems. Thank You Jonas

FRAZ S on

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Awesome

MARIA G on

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Gracias por el EXCELENTE servicio..si llego a necesitar donde meter mis cosas sin dudarlo vuelvo a elegirlos a ustedes...y por supuesto que los voy a recomendar..GRACIAS!!

LOLA L on

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I was pleased with my experience at this location. It was close to my home at the time and served well for me as an extra closet.

MONICA J on

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the guy was helpful but it was time to leave so i had to get an outside storage to coutuie to have the movers to unload

ABNER P on

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Great service!

RAUL JR G on

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Jonas was a true proffesional.

JAY F on

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the gate was open when I arrived to put my things in storage and it remained open alll afternoon, never closed behind me or any other customer.

AMY S on

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I was disappointed that there wasn`t any prior information on the website describing the lack of elevator for the self-storage buildings.