Customer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at 47th Ave & Stockton Blvd

Overall rating:

Reviews without text are currently hidden. Show them

MITZI LETITIA M. on

Rating:

everything was fine, they had just what I needed to accomplish my short goal. I would contact them again when I am moving my belongings

patricia s. on

Rating:

Customer did not leave a comment.

Francisco G. on

Rating:

Hire more people there was only one guy with bad attitude working and the yard was full of trucks and trailers just parked anywhere and no room for anyone to get in or out of the parking lot in front of the store.

Shemika m. on

Rating:

Customer did not leave a comment.

APRIL L. on

Rating:

Service was good. Quick fast really good service. Thank you April

MILES C. on

Rating:

It had a flat ,check tires

Jeanne J. on

Rating:

More customer parking would be good. When I arrived there was no where to park. That is my only complaint.

James H. on

Rating:

Excellent service. Recommend this location. Quick in and out. They know how to do business at this location.

Ryan J. on

Rating:

Called to reserve a truck, and when I arrived the check-in procedure was simple. Very easy and fast return process (less than 2 mins). Thank you.

Jamie D. on

Rating:

Customer did not leave a comment.

George C. on

Rating:

keep up the great work!

Joe S. on

Rating:

Pick up and drop off service was outstanding. Will use again & send friends too.

Jose M. on

Rating:

Too expensive no special no deals

Steve C. on

Rating:

Customer did not leave a comment.

Evelyn H. on

Rating:

Good service.

JUAN F. on

Rating:

Customer did not leave a comment.

steven r. on

Rating:

Staff was extremely helpful and adept at multi- tasking

STARLA H. on

Rating:

The sute it self r perfect but when you call the number to book your reservations the women who answer the phone very rude! When i think about she hung up on me before..she is the worst"

Jennifer P. on

Rating:

Everyone was nice and I did not wait too long. I would not recommend to a friend because I thought it was a little expensive considering I only drove it 8 miles and took half an hour or so.

Carolyn W. on

Rating:

Customer did not leave a comment.

Gabriel G. on

Rating:

the paperless check out was quick. As for the location, it's a bit hard to get to with a 26' truck if the 47th Ave. route is used.

david c. on

Rating:

Customer did not leave a comment.

Sharon W. on

Rating:

Were originally supposed to pick in Woodland 15 miles from us but car hauler was rented to someone else even though reserved in our name. Had to go to Sacramento 30 miles away in the middle of trying to move. Very dissatisfied

John D. on

Rating:

The trailer was dirty when I rented it the tires had mud all the way around them they checked the brake lights and blinkers they were fine when I left however I did not have parking lights I found that out later at night when there was no lights on the trailer so I called the 1-800 number and was informed that I would either have to drive it to another County to get it fixed or wait for a serviceman to come look at it and was informed that if it was my fault my vehicle that I would be charge for that service so I come to find out that the reason my parking lights are not working on the trailer was because I did not have a fuse in the slot on my vehicle this should have been addressed and inspected before I left the U-Haul company so had I had a serviceman come out they would have charged me to repair the fuse in my vehicle billed me for it and again it was because it was never inspected at the U-Haul place when I rented the trailer

JUAN F. on

Rating:

I would like to be connected by a regional manager i been a constant customer and i rent almost every other week a Enclosed Trailer and i just don't like the way i was treated this last visit and if possible can i please receive a call @ 916-477-7560 Juan Figueroa

Sau V. on

Rating:

Great customer service! Made our move easy, was able to pick up our Uhaul in 15 mins after our call and had everything we needed. Will definitely use again.

Kelvin M. on

Rating:

It was pouring with rain and the assistant tried his level best to make our collection and dispatch as painless as possible. Thank you!

Joseph P. on

Rating:

Customer did not leave a comment.

Lisa C. on

Rating:

Fast customer service. No issues with equipment. I am waiting on a refund to be put back on my card but other than that it was great.

Nancy R. on

Rating:

Customer did not leave a comment.

leo s. on

Rating:

The person renting out the unite was the slowest person I've ever spoke with It took him over 1 hour to help 1 customer I ended up being there for almost 3 hours just because the store manger couldn't figure out to have a couple guys work that day I will never tell anyone to visit that location ever

Francisco R. on

Rating:

Quit charging for mileage, it's misleading, give one flat fee and be done with it even if it means raising prices a bit. Second, the truck was banged up and not everything was marked so be more careful to mark everything.

Jeffrey G. on

Rating:

Customer did not leave a comment.

john c. on

Rating:

Staff setting me up was great and dropping off the guy was fast very professional you have a great staff there two thumbs up

Mathew W. on

Rating:

Customer service was great I was in and out in minutes. My truck was ready when I got there.

Shaunte D. on

Rating:

A+ transaction. I haven't used uhaul in at least 10 years and I was quite impressed with rental process

RICHARD P. on

Rating:

Customer did not leave a comment.

Troy M. on

Rating:

Accessing the driveway is horrible. When I approach the location on 47th Avenue and turn right onto Stockton Blvd., in a 26' truck, I had to go down the street quite a ways in order to do a u-turn so I could come back and turn into the location. That was absurd. This location was understaffed when I picked up the truck and when I dropped off, and that is poor customer service when I have to wait over 15 minutes to be helped.

Long V. on

Rating:

Customer did not leave a comment.

richard p on

Rating:

I picked up 6 u-boxes from Stockton blvd, Sacramento store, Darryl had them loaded on a trailer and ready to go each trip to the store.

NATHAN P. on

Rating:

No comments.

Yvonne F. on

Rating:

Customer did not leave a comment.

arnita c. on

Rating:

Customer did not leave a comment.

erica s. on

Rating:

Customer did not leave a comment.

Arden S. on

Rating:

Terrible! I had to wait while they trained a new person. They didn't seem to care that I had to wait. The supervisor kept wandering off. The new person said it was a 24 hour rental. When I went to return it after 6 hours they wanted to charge me for another day. When I told the man behind the counter that it was supposed to be 24 hours he said my contract said 4 hours. What made it worse is the guy started to quote me statistics about the average time it takes to move. I was mad and told him I wasn't going to pay it. So, I rented a 15' truck for 6 hours and it cost me $150! I drove it 74 miles and brought it back 3/4 full. That's ridicules. U-Haul really doesn't care about the customers. What really sucks is I actually paid to have the truck cleaned because when I went to use the inside, it was too dirty for the office furniture I wanted to move, so I paid $80 to clean the inside. There was black toner/ink in the cargo bay and on the walls according to Justin's Car Wash in Roseville. Unfortunately, I didn't inspect the inside of the truck before I checked it out. The truck was spotless when I returned it!

Anne T. on

Rating:

Customer did not leave a comment.

juan f. on

Rating:

Customer did not leave a comment.

SEAN B. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Customer did not leave a comment.

ALVINA M. on

Rating:

Customer did not leave a comment.

chia m. on

Rating:

I left something behind in the truck after dropping it off and my customer service rep was kind enough to call me to inform me about it. That's going above and beyond - THANK YOU!

Jason M. on

Rating:

Customer did not leave a comment.

Jose M. on

Rating:

Employee complainted yhat bulb went out will come out of their pocket i had to move my stuff in dark because your cargo ligth went out no apreciation to my bussiness after i paid almost 500 dls not an even let me call my manager to see what can we do i will not use this service again !!!!

jay b. on

Rating:

Actually have a vehicle there when you say it will be there

juan f. on

Rating:

staff is great at this location and management

Jay R on

Rating:

Friendly staff. Smooth transaction

Rick B on

Rating:

Derek was great even though he was told he could not extend our storage for free. The Ubox delivery truck was in the shop for two weeks.. We had to make other arrangements.

Rick B on

Rating:

Everything was fine until we called for delivery and were told they wouldn`t be able to delivery them for two weeks and they wouldn`t store them for free during that wait. Not good.

Michael N on

Rating:

My last minute reservation was accommodated with ease and friendly service. Awesome!

elaina h on

Rating:

The helper was very nice he should get a raise. Would love to use him again.

elaina h on

Rating:

The gentleman was very nice, he was very helpful.

Chelsie L on

Rating:

The process itself was pretty confusing.

Ijeoma I on

Rating:

Lock was busted but container and its contents were secured in the facility

Ijeoma I on

Rating:

Good service

marie f on

Rating:

The manager Mitchel is always very helpful and a friendly person who will do his best to make sure all goes well with your visit to his store.

JOHN M on

Rating:

The Stockton Blvd. location was fine, it was the point of origin in Texas that was the problem. Honestly, for the money it is just too small, too.

KARI B on

Rating:

The measurements of the boxes online are misleading. These measurements are for the outside not the inside. Also include the 2x2 frame work inside as that will impede that packing process.

BENNY D on

Rating:

Second u-box furniture pads were partially wet, we just spread them in the sun and they were fine, staff were very helpful and courteous.

LYNN L on

Rating:

The boxes were shipped almost a week late. I paid as much as a moving company. Then I had to wait for the manager to deal with 3 customers who came in AFTER I did.

CHRISTRINE T on

Rating:

Customer service was very good.