Customer Reviews for U-Haul Moving & Storage at Ben White

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Ben White

Overall rating:

Reviews without text are currently hidden. Show them

Kylee F. on

Rating:

Great location!

DANIEL B. on

Rating:

Customer did not leave a comment.

Joseph M. on

Rating:

Customer did not leave a comment.

MICHAEL T. on

Rating:

Customer did not leave a comment.

Steve S. on

Rating:

The truck we rented had the "oil change needed" light on when we picked it up. Everything else on the truck was in good shape.

Heather H. on

Rating:

Ryan at the local uhaul was great. Uhaul itself is terrible. Unresponsive to customer complains, customer service rep promised a supervisor would call me back but I never heard from anyone. My uBox delivery was scheduled for the wrong day and caused a huge problem. Ryan is working on making things right for me and has been very easy to work with.

philip D. on

Rating:

Overall folks were Very nice and accommodating One employee was new and had trouble managing our reservation and cost.

francine p. on

Rating:

Customer did not leave a comment.

Kendra B. on

Rating:

Customer did not leave a comment.

Eduardo V. on

Rating:

Customer did not leave a comment.

DEMISHA H. on

Rating:

Customer did not leave a comment.

Mary H. on

Rating:

Customer did not leave a comment.

Julia H. on

Rating:

Customer did not leave a comment.

adam t. on

Rating:

Customer did not leave a comment.

Michael S. on

Rating:

Customer did not leave a comment.

Madeline S on

Rating:

It is conveniently located being able to pull right up and grab a cart and unload my car all in one trip made the experience fast and easy, especially for someone who was on one`s own

Erinn Y. on

Rating:

Customer did not leave a comment.

Serghi d. on

Rating:

I was Double charged $32. return trailer next day. was charged like for a week. !!!!!! DEAL WITH UR LOCATION COMMUNICATION!!!!!

Rekeshia P on

Rating:

The staff was helpful when following up.

Christian L. on

Rating:

Personnel was very nice and helpful. This location is extremely busy but very well organized. But the wear on the trailer was excessive. It was full of the little "X" stickers which means that someone had already marked the wear/damage. Although the lights were checked for and they all worked, one of the small lights on the rear right corner was missing the lens. The floor squeaked with every step. It was just completely worn out.

LEEA B. on

Rating:

Customer did not leave a comment.

David P. on

Rating:

Customer did not leave a comment.

john h. on

Rating:

Easy like pie

patrick k. on

Rating:

Customer did not leave a comment.

mike m. on

Rating:

Good choice equipping the Transit vans with back up camera and cruise control; both are highly appreciated features. Location is very convenient. Staff was very helpful and efficient. Wait time was very short and my reserved van was ready to drive away immediately. Excellent overall experience.

RACHEAL D. on

Rating:

Not happy with the first guy that helped me. Not knowledgeable, did not show me were the truck was , rude, did not show me how to use unlock the secured doors for storage because I did not have a card they were out. DID not care and next year for my son we will not rent at this location!

Nathaniel C. on

Rating:

Everything went smoothly and I had really good service

Paul G. on

Rating:

Really appreciate the super simple process for requesting and reserving my U-Haul truck. Couldn't have asked for a smoother process.

Danielle V. on

Rating:

Customer did not leave a comment.

joyce h. on

Rating:

Customer did not leave a comment.

John D. on

Rating:

Customer did not leave a comment.

Katherine P. on

Rating:

Customer did not leave a comment.

Joe H. on

Rating:

Customer did not leave a comment.

Jayson M. on

Rating:

Personnel were rude and argumentative. Man checking in my truck actually argued with me about returning the pads there and told me that I should have checked to see if the center was full of pads before I chose it as my check in facility. Seems like that's a job for someone at UHaul, not their customers...

louis c. on

Rating:

Customer did not leave a comment.

michael h. on

Rating:

The staff was helpful and great. I suggest that you are able to alter the price of a contract after it's completed, rather than having to delete/make up a new one, to save money and time. Otherwise the facility was great and I'd rent again. The only other issue is that the e-mails to me were very slow. The "notice of contract" actually got to my mailbox 2 days after I finished the rental. The other 3-4 e-mails were even after that. My email provider is usually pretty timely with messages, so I'm not sure if it's them or something in U-Haul's system that makes it slow. But it wasn't a big problem.

Gemma C. on

Rating:

I would definitely return to rent again. Easy and took care of my needs.

Patrick S. on

Rating:

Customer did not leave a comment.

MARK S. on

Rating:

Customer did not leave a comment.

Will B. on

Rating:

Customer did not leave a comment.

Cloya A. on

Rating:

Customer did not leave a comment.

Edward B. on

Rating:

Customer did not leave a comment.

Dennis N. on

Rating:

Customer did not leave a comment.

Jay T. on

Rating:

Customer did not leave a comment.

Richard S. on

Rating:

Customer did not leave a comment.

CHARLENE E. on

Rating:

Customer did not leave a comment.

Melanie F. on

Rating:

Customer did not leave a comment.

Linda H. on

Rating:

Customer did not leave a comment.

robert r. on

Rating:

The web site was hard to use. I had trouble reserving the trailer for my specific time duration (2 days). I had to call customer service to make the reservation.

sean h. on

Rating:

Customer did not leave a comment.

Roger H. on

Rating:

Customer did not leave a comment.

Johanna S. on

Rating:

Absolutely nothing. Our dealings with Ben White Uhaul have been amazing and very satisfactory over the last four years. Thanks!

christa c. on

Rating:

Customer did not leave a comment.

Luis S. on

Rating:

I made a reservation two weeks prior. Called the day before to confirm the reservation. When i get there, they told me my reservation was cancelled. I asked why and she did not gave me an answer. I had the movers ready to go and i was at uhaul starting from zero like i never made a reservation. "They know how to take a reservation, but dont know how to hold a reservation ."

Kathy C on

Rating:

We paid for a 10x12 turns out it`s a 10x6 we panicked but made it work. The manager is trying to help us get a cheaper rat since it`s it te full size we antisipated.

KATHY C. on

Rating:

The only problem here at the drop off location is we were told we would get one month free storage we were able to get a 10x12 unit but it turns out it was 10x6 after we measured the unit. The manager is going to try and get us a cheaper rate since it's half the size we were expecting. Which is why I give excellent ratings for this drop off site.

MOHAMMADALI S. on

Rating:

Customer did not leave a comment.

Donna J on

Rating:

the ben white office was the most helpful out of all the u haul staff I dealt with for my cross country move

Brendan O. on

Rating:

Customer did not leave a comment.

brenda a. on

Rating:

Customer did not leave a comment.

Laura W. on

Rating:

Customer did not leave a comment.

Jason M. on

Rating:

Customer did not leave a comment.

Suzanne M. on

Rating:

While I have high marks for the location, the parking lot is over crowded and difficult to maneuver. I would recommend either keeping fewer vehicles here or expanding the lot so that it can be navigated. Parking to pick up the trailer was also difficult.

Victor P. on

Rating:

Customer did not leave a comment.

Juan P. on

Rating:

great service

jack v. on

Rating:

Great service every thing just like they said it would be

Carrie F. on

Rating:

Customer did not leave a comment.

Ashlyn C. on

Rating:

Customer did not leave a comment.

Patrick M. on

Rating:

IGNORE THE STARS. YOUR STUPID SYSTEM MADE ME PUT SOMETHING IN. I DON'T GIVE A RAT'S ASS ABOUT YOUR NEXT CUSTOMER, BUT IF YOU WANT TO MAKE _ME_ HAPPIER, THEN STOP SENDING ME SURVEYS. ONLY USE MY EMAIL ADDRESS FOR SENDING ME THINGS I CARE ABOUT. IF THERE IS A PROBLEM, I WILL LET YOU KNOW. BY THE WAY, YOUR FUCKING SURVEYS ARE A HUGE PROBLEM THAT I CARE ABOUT. JUST SAY NO TO THOSE. "LISTEN TO YOUR CUSTOMER" IS FINE. BOTHERING THEM TO FORCE THEM TO TALK TO YOU PROBABLY PISSES OFF MORE OF THEM THAN YOU REALIZE. MAYBE YOU THINK IT MAKES ME FEEL VALUED. THAT'S BULLSHIT. IT MAKES ME THINK THAT YOU THINK THAT MY TIME IS WORTHLESS. LEAVE ME THE FUCK ALONE UNLESS YOU NEED TO SEND ME A RECEIPT OR TELL ME THERE IS AN ISSUE WITH THE DAMN TRUCK. DID I GIVE YOU MY EMAIL FOR A FUCKING SURVEY? GIVE ME YOUR HOME NUMBER AND I'LL CALL IT A FEW TIMES. SERIOUSLY, WTF IS WRONG WITH YOU PEOPLE???

James P. on

Rating:

Customer did not leave a comment.

Sonia C. on

Rating:

The sales reps were friendly and professional. There was a long line but everything moved in a timely and efficient manner. Great service. Will definitely use again.

Sonya H. on

Rating:

Customer did not leave a comment.

brian l. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

Customer did not leave a comment.

Christopher M. on

Rating:

While the staff in the office was friendly enough there was a lot of confusion with customers. The truck I received was in poor shape and was filled with 3/8 tank of gas, which seems like a bit of a con to me. There's no way for the driver to replace the fuel they used, instead they have to put in more fuel than they used during their trip. Instead of simply starting on full and filling it back up. The staff also failed to put the pads I pre purchased in the truck. I missed this unfortunately because I was busy filling out all the damaged spots on the paperwork. When I let the guy know what happened he couldn't have cared less. Just refunded me the difference but no apology for the inconvenience or offer of consultation.

Steve E. on

Rating:

Customer did not leave a comment.

lisa d. on

Rating:

Customer did not leave a comment.

JEFFREY S. on

Rating:

Nothing, great experience here.

Brent B. on

Rating:

No improvements needed. Best UHaul experience ever...and I have rented at least several times at other locations, which were also very good...just not THIS good.

Tabitha J. on

Rating:

Customer did not leave a comment.

jOHN h. on

Rating:

This is the second one-way U-Haul I have rented that was either dangerous to drive (two flat tires in the first 50 miles), or something was not working. Although it looked to be in good condition, the A/C was not working and I had to drive it 900 miles that way. I think it is terrible that you give defective equipment to your one-way customers. I can't wait to write some online reviews!

Carlos R. on

Rating:

Experience was excellent..

William W. on

Rating:

The staff here was able to fix the ramp and get us back up an running but still will never rent from u haul again because of the run around i was given at the slaughter location should of got a refund for my trouble notextra millage

Marc W. on

Rating:

Customer did not leave a comment.

molly b. on

Rating:

Customer did not leave a comment.

Maria B. on

Rating:

Customer did not leave a comment.

shea a. on

Rating:

My son dropped off the truck in Austin and said they were ok. I was not personally there to be able to comment.

Joshua H. on

Rating:

Customer did not leave a comment.

Barry E. on

Rating:

Customer did not leave a comment.

Samuel B. on

Rating:

I made my truck reservation a MONTH in advance. I was baffled that I wasn't called until the day before my move that my truck wasn't available. I was on the phone for over 3 hours with USAA trying to find a a truck for my move. I am also pregnant and the additional stress caused contractions. NOT OKAY. After hours on the phone with different representatives, they somehow DID have a truck I reserved at the location I needed. Stress and contractions for nothing. My family has used UHAUL for years without any problem. I will have to consider taking my business elsewhere, and I definitely will be telling everyone that Uhaul is NOT reliable when it comes to reservations.

Tony G. on

Rating:

Employees have minimal reservation system knowledge. Very dependant on senior employees to assist customers. More training help improve customer service and experience.

Elias O. on

Rating:

Customer did not leave a comment.

Doug W. on

Rating:

Customer did not leave a comment.

DAVID S. on

Rating:

Have your people go over the contract before signing on the digital pad. I ask for a one way to drop it of in a different location. The contract was the opposite. The called and harassed if I had stolen the trailer. The drop off location was great.

christopher w. on

Rating:

My, 2pm reservation was not scheduled correctly. I received notofication at 10:30am that I had an 11am reservation. I rushed to the store tp f8nd what the deal was. The girl behind the counter blatantly disregarded their screw and offered no assistance whatsoever!! I rented the truck early anyway. When the truck come from the back, the fuel level was on EMPTY! The person who brought the truck up said that someone had stolen fuel the night before. This person was later identified as the Store Manager!! The manager actually brought the truck up with an empty tank!!! No I will not use this location again and do not recommend them to anyone.

William W on

Rating:

Went thur he`ll and back trying to get the ramp fixed on the truck no one should have had to go to 2 diffrent u haul locations to get it fixed

Donald S. on

Rating:

Customer did not leave a comment.

Hannah P. on

Rating:

The website does not clearly state that there are extra charges for mileage. I booked online and walked in with the impression that the total charge would be $35 (van, moving blankets, insurance) and ended up spending $101 with mileage and tax. Do not be fooled by low online booking charges!!!

Chyna B. on

Rating:

The staff was helpful and efficient. The cargo van we rented was in excellent condition. Very clean both in the main cabin and the cargo area. We were picking up a couch and didn't need to worry about it getting dirty or damaged in the back. Returning the van was also simple and fast! 10/10 would rent again!

ELLIOT B. on

Rating:

Customer did not leave a comment.

Megan F. on

Rating:

Customer did not leave a comment.

William H. on

Rating:

Customer did not leave a comment.

KEVIN J. on

Rating:

I have been billed for a dolly that I didn't even use. When inside the store they said it would have a seal on it and if I didn't end up needing it I would not be billed. Once I got home and opened the doors the dolly was just thrown in the back of the trailer. The was also a plethora of issues surrounding customer service both in person and over the phone. I will never use uhaul again

HILARIO C. on

Rating:

Everything was Great!

Aimee G. on

Rating:

Customer did not leave a comment.

edward n. on

Rating:

Customer did not leave a comment.

Clint F. on

Rating:

Customer did not leave a comment.

Paul P. on

Rating:

Customer did not leave a comment.

Abraham C. on

Rating:

I arrived at 8:58am for a 9:00 pickup, and no one answered at the door. They weren't open, but they were there. I called them over the phone to get their attention, and they insisted they would not open until 9am. That may be their policy, but if a customer stays slightly early, it would be good if they could open for them.

Robert J. on

Rating:

I dropped the unit off, with the correct gas based on what was in it when I picked it up, You need to know that the distance from vidor to Austin is about 300 miles. well the people read the milage and did the math based on the contract and charged me for over 1500 MILES! they were idiots for not realizing that was wrong. took me all day Tuesday and four phone calls to different numbers as no one seemed to be able to fix it or get me to someone that could

UHAUL B. on

Rating:

stop sending me the e mails!!!

Maria R. on

Rating:

Customer did not leave a comment.

DAVID H. on

Rating:

Customer did not leave a comment.

Keath F. on

Rating:

The trailer I rented had dirt and debris when I picked it up. The employee who was attaching it to my Jeep when asked if I would be charged for it, simply said "I don't know" and shrugged his shoulders. I was moving a motorcycle and didn't have a broom where it was going. I felt it was necessary to write "dirt" on the condition form since I wasn't confident with "I don't know."

justin l. on

Rating:

Customer did not leave a comment.

Patrick M. on

Rating:

IGNORE THE RATING, AND STOP SENDING FUCKING EMAIL ADS AND SURVEYS. YOU DON'T PAY ME ENOUGH FOR THAT BULLSHIT. I GIVE YOU MY EMAIL ADDRESS SO YOU CAN TELL ME IF THERE ARE PROBLEMS.

alvaro h. on

Rating:

Customer did not leave a comment.

Kurt B. on

Rating:

The guy behind the counter needs an attitude adjustment and customer service training, give the wrong information doesn't apologise and brings the place down.

Richard W. on

Rating:

IN PHONE BOOK, TWO NUMBERS LISTED FOR BEN WHITE LOCATION. ONE IS ACTUALLY FOR TAYLOR TEXAS.

John L. on

Rating:

Customer did not leave a comment.

Austin L. on

Rating:

Initial customer service at check in was very poor. The gentleman was not helpful at all and did seem like he even wanted to be there. The gentleman that hitched up my trailer in the yard was very friendly and helfpul though.

DAVID R. on

Rating:

Great service thanks

jorge m. on

Rating:

Muy buen trato y todo rápido gracias

Zoraida V. on

Rating:

I made arrangements on 4/4/17 to have my ubox shipped to Frederick MD. Was supposed to receive it 4/16/17 but then found out that it hadn't even been scheduled for shipping! It is now 4/20/17 and I'm still waiting for all my clothing, furniture and appliances this error has incurred in additional expenses for me and my family. I'm very dissatisfied with the service.

LISA C. on

Rating:

Customer did not leave a comment.

Tommy C. on

Rating:

Convenient

daisy r. on

Rating:

Customer did not leave a comment.

ROBERT T on

Rating:

Very clean and well-lit. Easy to use auto-pay system. Elevator can be a little finicky sometimes.

Terri M. on

Rating:

A little confusion about drop off instructions after hours but the customer service hot line was excellent and addressed all my concerns

Brian J. on

Rating:

Customer did not leave a comment.

Vivianette C. on

Rating:

Walk around with the customer when they are giving the equipment to the customer.

David H. on

Rating:

Customer did not leave a comment.

Kevin S. on

Rating:

Customer did not leave a comment.

Gerald t. on

Rating:

wait lines at customer service. Quick matters could be handled during slow matters.

Justin S. on

Rating:

It was a nightmare. I'll never use uhaul again. I got to the pick up location at 730 am, which was my assigned pickup time, and I had to hop the gate because they never sent me a gate code. Then the uhaul was locked and there was no key. I called the number of a guy named Glen, and it was the number he uhaul app told me to call if there was no key. He never answered so I left a message. I called him 10 more times and he never answered, and he never even called me back. Glen is awful. Then I called customer service and they gave me a new pickup location that was open at the time, so I had to drive across town to go get the uhaul. It was horrible. I'll never use uhaul again.

EARL B. on

Rating:

Customer did not leave a comment.

Kathleen E. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

Everything was great!

john g. on

Rating:

Customer did not leave a comment.

Anthony F. on

Rating:

Customer did not leave a comment.

Paul P. on

Rating:

Customer did not leave a comment.

jose m. on

Rating:

tell them to hire a moving company with their own truck. Theyd save money that way.

HENRY G. on

Rating:

The staff here is exceptional! Im telling all of my friends!

PAUL T. on

Rating:

Associate was very friendly and knowledgeable.

Paul J. on

Rating:

Customer did not leave a comment.

JIMMIE V. on

Rating:

I was quoted the wrong price . And took picture of gas gages. Brought truck back with exact or more and they tried to charge me. Had and employee put his hand in my face.. very very rude. I was in tears when I left.. felt totally ripped off!!

thurma p. on

Rating:

Customer did not leave a comment.

Judith H. on

Rating:

The truck swayed back and forth on the road... Especially when empty

emily f. on

Rating:

Customer did not leave a comment.

Justin P. on

Rating:

Customer did not leave a comment.

Ric C. on

Rating:

Customer did not leave a comment.

Mario M. on

Rating:

Prosses whent smoothly

Carolina V. on

Rating:

Make sure equipment in truck is good & does not come off. Other than that everything was good

PERCY G. on

Rating:

Customer did not leave a comment.

percy g. on

Rating:

Customer did not leave a comment.

Karen H. on

Rating:

These guys know what they're doing here....Very helpful and friendly.

Patricia P. on

Rating:

Customer did not leave a comment.

randolph c. on

Rating:

Customer did not leave a comment.

Micaela P. on

Rating:

Allow deposit in cash instead of credit card.

JACK L. on

Rating:

Great job by the guy that waited on me when I picked up the truck and the guy that I returned it to.

ERNESTO R. on

Rating:

Hands down greatest experience of all experiences. I wish I could give 10 stars!

TAMISHA H. on

Rating:

I returned the truck with the fuel level required and was still charged a fuel charge fee. In my opinion the male manager was rude and sarcastic and not very helpful.

Sean S. on

Rating:

Customer did not leave a comment.

Christopher P. on

Rating:

No problems. Easy peasy.

Jonathan J. on

Rating:

I had forgotten a substantial amount of cash in the glove compartment. That miraculously disappeared. Very disappointed with the integrity of the staff.

Phil B. on

Rating:

Customer did not leave a comment.

Jared K on

Rating:

The movinghelp.com website is terrible. Locked out of my account and never regained access on site despite repeat interaction with support. Only way I retained any info was from emails. Never again.

chris b. on

Rating:

Customer did not leave a comment.

Kenny D. on

Rating:

Customer did not leave a comment.

Adam G. on

Rating:

Snickerdoodle, shortbread, fudgie nut bar. How many treats in the cookie jar?

Kelsey C. on

Rating:

Customer did not leave a comment.

STEVEN C. on

Rating:

The overall experience was great. Truck and trailer were problem and worry free. Will recommend you to others.

Erma M. on

Rating:

You know your trucks are not maintained, in fact every time I have had to use your trucks; I can always expect for them to be filthy, beat up, poorly maintained to the point of being barely safe to drive.

randall p. on

Rating:

Customer did not leave a comment.

Carlos T. on

Rating:

Customer did not leave a comment.

Anthony P. on

Rating:

Such a smooth drop off. Night and day comparison to when I picked up my equipment. These guys were great.

ESTHER D. on

Rating:

Hire more help when returning car u just had one person checking the rentals back n it took mire then 40 minutes thats the only thing i didnt likw but every thing else was great

WILLIE g. on

Rating:

Customer did not leave a comment.

JEFF M. on

Rating:

Customer did not leave a comment.

Dawn H. on

Rating:

Customer did not leave a comment.

Rebecca P. on

Rating:

I didn't see a feature on your website to determine the best truck for my needs; I may have missed it. If I'd known that the size truck I wanted was restricted to in town trips, I would have made other arrangements. the customer service representative tried to help and I should have listened to her, but really.

Danial R. on

Rating:

Customer did not leave a comment.

James C. on

Rating:

I had issues trying to get them to address the trailer having a bad vibration. I had to get upset before they finally dealt with it. I started off by calling the main number for support. They sent me to this site. I had to jump through too many hoops to deal with this issue.

Ana L. on

Rating:

Customer did not leave a comment.

Steven W. on

Rating:

Booked the uhaul for one location and then found out it was booked at another location after I was dropped off already. Also was given a 26 foot truck when I requested a 20 foot truck. This caused a problem with our location because of how big the truck was.

Bobby T. on

Rating:

Customer did not leave a comment.

yazmin m. on

Rating:

Nothing. Friendly. I have used them a few times

Dawn B on

Rating:

overall very good experience. there is always a wait at this location which is the only reason it wasn`t excellent

marcia s on

Rating:

Very nice really helpful.

scott a on

Rating:

The guys at Uhual on Ben White in Austin, Tx were great/ Very friendly and easy to work with.

aaron s on

Rating:

It was fast and easy. I believe it`s the best way to move.

robert k on

Rating:

the renting process seems arduous, requiring 3 phone numbers and 2 people. clerk input incorrectly. seems unfair to charge extra for late hours. called number for ass. listed, no answer or call back

ARACELI P on

Rating:

great staff.

KENDRA T on

Rating:

This is the second time I have used this location!

Stephanie R on

Rating:

An error stated it was in CA instead of TX. It took an hour to figure out where it was. I had to reschedule. The staff are not supported by Corp to have a quick response/technical support.

SHANE H on

Rating:

As I was moving out the staff, with the exception of one guy, was pretty rude and unhelpful. I was also told that the alarm wasn`t working for weeks at a time.

kathy j on

Rating:

the 30 days of free storage saved us a lot of trouble! thank you

Rachael H on

Rating:

They were very helpful in my specific situation and considerate of the cost of services.

vet t on

Rating:

Communication was poor. No one told me that the trailer was a extra $5 a day. There was a lock left on the uBox. And the piston that braces the front tongue failed. All frustrating experiences.

JOHN H on

Rating:

Everything OK

JOHANNA S on

Rating:

We used this facility to store our son`s things over 3 summer break at St Eds. I cannot say enough about the positive experience we have had with them.

REGINA T on

Rating:

The staff was rude and the storage unit was a hot box and just overall a bad experience.

GRACE L on

Rating:

Good

MIKE W on

Rating:

Great

MICHAEL C on

Rating:

Your staff is so helpful. Nothing is a problem for them. I appreciated working with them

MIKE W on

Rating:

Great!

KIMBERLY B on

Rating:

We were very pleased with our rental. Staff was pleasant and storage facility was clean

Daniel C on

Rating:

Delivery and pickup was perfect

Hunter B on

Rating:

U-Haul failed in the highest degree to communicate effectively. I had to drive twice the distance expected and was blatantly lied to three different times.

Aaron R on

Rating:

Didn`t have a lot of stuff but end date off one apartment and move in date for new apartment was about a week. This was perfect for my needs.

Lillie O on

Rating:

No one ever answers the phone. I also did not appreciate that the staff member left me outside to figure out what to do without answering any of my questions because it was 7p.

Brooks B on

Rating:

24 hours in advance notice to show up on site is a dumb policy. Getting randomly moved to a different location when you show up, without getting called is ridiculous. 200 character limit sucks.

FRANK G on

Rating:

We used the storage facility for almost 3 years and it was well maintained throughout the entirety of our tenure. Well managed too.

Albert Z on

Rating:

At first, there was tremendous confusion tegarding my reservation. It was worked-out and resolved in great part by supervisor Kim. Once the confusion was erradicated, all else was GREAT!

SUSAN C on

Rating:

When we went to pick up our stored items our lick was open- unlocked/ broken. Box was damaged outside. Mouse droppings inside. Really disappointed in the U Box experience and this 200 character limit.

MOHAMMED A on

Rating:

Civil law suit that is all there is to it

CHARLES S on

Rating:

been with yall for 4yrs. last two had several rent increase with no increase in satisfaction. management is a PRICK no hospitality no customer needs first.......

DANIELLE D on

Rating:

Customer Service was Great!

Eric B on

Rating:

Ubox was 3 weeks late. Everything was a disaster. Will NEVER use this location again.

Thomas M on

Rating:

After I returned my Uboxes I continued to get charged. When I was supposed to get a refund I was instead charged again.

Stephanie R on

Rating:

Satisfactorily answered my questions

KAMOLA P on

Rating:

Half the time scanner wont work I have to swipe my card at least 10 times to confirm my check in/out Employees dont show any customer service skills act like youre bothering them anytime they help you

Mandy M on

Rating:

Everything went well!

JASON S on

Rating:

Quit hiring Millenials

KENNETH R on

Rating:

It was fine no problems staff helpful and nice and facility clean

LENORA A on

Rating:

Great location and staff was excellent!

Clarissa C on

Rating:

The Ben white store employees were rude, had attitudes and made the whole experience unpleasant. Unfortunately because of the customer service I will no longer use or recommend uhaul.

Anya B on

Rating:

Box was clean, contents were in order, office staff was both friendly and helpful.

Fehzan A on

Rating:

Poor communication, constant emails that are incorrect, charged $1458 TWICE. Also, where is my refund for being late? Will never use again.

Fehzan A on

Rating:

Poor communication, constant emails that are incorrect, charged $1458 TWICE. Also, where is my refund for being late? Will never use again.

CAROLE C on

Rating:

From Ginny to the maintenance staff... All were friendly, helpful and professional. I will recommend Uhaul to everyone. Thanks for making my move painless!!!

Alexandra B on

Rating:

I was called a week before my move that it would not be delivered to my apartment. This was an awful experience and I had to make other delivery plans less than a week before my move.

LESTER L on

Rating:

I never had a problem with my stuff while i was overseas.All the time i was not even worried about any accident .Good job

Ashlee A on

Rating:

Boxes were fine. Had issues with boxes being taken out of the warehouse on time.

Ryder C on

Rating:

The service was very slow and not helpful. The Ubox was clean but did not come with the blocks or jack. I would recommend the ubox, but not the location we used.

JESSICA M on

Rating:

I had major issues at move out. I will be contacting your company.

JOSEPH B on

Rating:

Very helpful staff. Nice facility overall.

STEVE S on

Rating:

We had scheduled a trailer and storeroom 30 days early yet it was not available. Poor customer service - why does upper management ignore the poor reviews ? Will go elsewhere next.

CHRISTINA M on

Rating:

DISASTER...rude, unprofessional and uncompassionate

MARK G on

Rating:

Outstanding storage facility and U-Haul staff. Would definitely use again.

MELANIE C on

Rating:

The only complaint I have is that it was extremely busy and you need more people working the desk on weekends when people are trying to move.

ERIC D on

Rating:

IT WOULD HAVE BEEN NICER FOR THE GIRLS THAT WERE UP FRONT TO BE A LITTLE MORE HELPFUL AND NOT IN A RUSH TO LEAVE OR AT LEAST KNOW WHAT THEY WERE DOING

Abhijeet V on

Rating:

The staff was very friendly and helpful - however the u-box I got was quite dirty on the inside. The blankets were not clean and left in a mess on the floor.

JAMES T on

Rating:

The facility was very clean and the staff was very friendly and helpful.

HENRY M on

Rating:

No lights on top of the units . Thanks

CHRISTINA T on

Rating:

Had no problems with them at all. All in all a great place. I felt a sense of peace knowing my things were secure. The prices were pretty decent as well.

RAUL Y on

Rating:

This time a good experience but still don`t understand overcharges, still waiting on a refund to my account. I`ll keep everyone posted

CLIFF M on

Rating:

Normal access hours could be greater. Seems exclusive and a little ridiculous to have to pay extra to have access to something you`re already paying to own.

Clifton B on

Rating:

My box arrived a day late, but I was kept informed by the staff on it`s arrival and had an excellent person make an extra effort to get me my box ASAP.

CLAIRE W on

Rating:

The manager, Susan was so helpful And then Last night, Henry came to my unit because there were vagrants wandering and I didn`t feel safe out there by myself. Please pass along my thanks!!

Michelle G on

Rating:

I didn`t have any problems. The box came promptly and in good condition.

MELIK K on

Rating:

good job!!

NICHOLAS O on

Rating:

no prorate on the storage have to pay for the whole month

RAY V on

Rating:

Mr Polanco was very helpful and his staff was friendly and prompt.

DEBORAH C on

Rating:

The hours are fine now for me, however I asked to be put on extended access, and the one night I needed to get in after hours to finish moving out that night, I couldn`t get in-

HEATHER B on

Rating:

two thumbs up

LAUREN T on

Rating:

very friendly, helpful, and accommodating

BRYAN M on

Rating:

The shipping facility didn`t process my payment for shipping and I spent over 2hrs on the phone while various people tried to figure out how to let me pay for my shipment.

PATRICK C on

Rating:

The elevator door sometimes opens and closes two or three times before it finally moves up or down. Overall...a good rating.

ANGELA F on

Rating:

Perfect. I would have stayed longer but the rate was too much for my budget. I was very happy with the room and truck rental. Thanks!

Gail B on

Rating:

The process went very smoothly. Pleased with the entire move.

BRODI L on

Rating:

The reps weren`t rude, but they weren`t nice either. You can tell that none of them really care. My unit was difficult to get in and out of. It was a very old building.

TARA W on

Rating:

I moved stuff out of unit a week early. I called to ask about something, and they said my unit was canceled. I never told anyone I wouldn`t be using it anymore or to cancel it. A heads up next time?

CHARLES I on

Rating:

xxx

RAY V on

Rating:

Mr. Polanco was especially helpful.

GWYN T on

Rating:

The customer service I received was GREAT! Much better than in the past at this same location.

Brett D on

Rating:

A

Brett D on

Rating:

A

ERIK F on

Rating:

Experience was good

Paul B on

Rating:

Everything in the beginning was good, but when it came time to drop them off I spent over an hour over the phone trying to get the service I wanted and finally went the store in person.

DONNA T on

Rating:

Friendly, nice, efficient knowledgeable!

OLGA G on

Rating:

Crystal was a great help every single time I spoke to her on the phone or in person. Excellent customer service skills delivered by her!

KATHERINE N on

Rating:

Especially appreciated the wonderful staff! I like the area where you can leave/take items in good condition.

BILL W on

Rating:

The nice lady in front was unusually helpful to me.

ERNESTINA O on

Rating:

I have used this site for the past year and have always felt safe and it is almost always clean the bathroom is not especially late weekends at closing time

MARCIA G on

Rating:

I was glad i was in the climate control area, as i stayed longer than i expected.

Clay B on

Rating:

I have been unendingly disappointed with u-haul and the ubox. Your employees in CA, TX and through the 800 number are utterly uncompeteent. I will NEVER use uhaul for any reason ever again.

DWIGHT A on

Rating:

I felt comfortable with the security of the space, cleanliness and cooperative staff. frequency of rent hikes were excessive....DA

JODY S on

Rating:

My reservations for a truck and storage unit were terrible. The unit was assigned in a location other than what I had chosen without telling me Nor was the price for the unit honored.

KENNETH R on

Rating:

good training on customer service while employees are under high demand servicing customers.

ROGER L on

Rating:

Very helpful and clean

RICHARD P on

Rating:

one of the lockers that I was rented had a lock on it and we had to switch.

RICHARD F on

Rating:

no justification for a price increase.

KIMBERLY H on

Rating:

Great service, guys! Thank you so much!

MARCIE D on

Rating:

good

JOHNNY G on

Rating:

Customer Service is always great. Rates are high.

CHRISTINA U on

Rating:

The price was decent and the staff was nice. The loading dock is a major plus!

ROGER L on

Rating:

Even with several people in line everyone was helpful and friendly

Margaret W on

Rating:

Very happy with all services!

PATRICIA M on

Rating:

Convenient, efficient accurate. Thanks!

MAYRA O on

Rating:

great customer service was provided!

SHEILA N on

Rating:

Your facility is great. However the girls you have accepting payments are horrible at customer service skills.

Rory v on

Rating:

Ubox was not available for pickup at my desired time. Nor did they have my reservation for unloading my ubox on the correct day either. Numerous problems, Will not be using either again.

HAYLEY W on

Rating:

My swipe card never worked. I think that should be better taken care of. Also I had to call a few times to ask questions and was hung up on once. Other than that, I never had a problem with the staff.

KARA C on

Rating:

I had problems with card code access for my exterior-entrance unit. This presented a problem when I wanted to access the unit early on a Sunday and before work but no one was on site to help.

KATHERINE K on

Rating:

I rented a 15-foot u-haul for a one-way move and am very happy with all aspects of the service, particularly the option to extend rental on a per-day basis and complimentary 1-month free storage.

SHANNON M on

Rating:

Great facility, access hours, safe n clean... just too expensive but understandably competative for the area. Thanks for the space!

Anne R on

Rating:

One complaint: we happened to find out Sunday 7/26 it arrived Friday 7/24. I wasn’t contacted by anyone when it got here.

DAN H on

Rating:

Great staff and facility.

LAWRENCE F on

Rating:

The line was a bit long causing a wait. However the staff was very efficient and thoroughly explained options to help me make the best choice. The service was excellent.

SUSAN C on

Rating:

YYYYHYHY

CHRISTINA U on

Rating:

The person I spoke to was very nice.

CELINA G on

Rating:

call center called to confirm and DID NOT close my account it was locked-no access to my reservation. young lady at your location went through extreme efforts to get us taken care of.

HEATHER B on

Rating:

wonderful experience

kirk j on

Rating:

Counter personnel very helpful, friendly, and professional. Truck and u-box both as promised. The paperwork took a long time because the automation system appears to be very poorly designed.

KRISTEN B on

Rating:

The incredibly loud alarm went off every time I accessed my storage unit. I was able to sign in with my code but the alarm would go off anyhow. It was frustrating. The staff was very friendly.

JOHN U on

Rating:

In the beginning my experience was great. Lately, the placed looks dirty, the door card reader barely works and the only elevator was constantly out. In the end I`m frustrated and happy to leave

Robert R on

Rating:

Overcharged and/or lied to

MICHELE H on

Rating:

Daniel Christina are amazing!!

SARAH K on

Rating:

Elevator broken half the time. Clean faciliry but not secure - vagrants coming in and out and alarms going off and no one checking on them. Friendly staff but not helpful.

JANINE V on

Rating:

Crystal rudely...She was the most incapable unprofessional stupid worker. I waited for the manager he found my reservation

NADEGE L on

Rating:

He was very unprofessional. Plus the lock for my storage was never taken off after hours and it took the general manager an hour and half to come and take the lock off. I`m very disappointed.

JEFF I on

Rating:

I Was very impressive with the all around conduct and accessibility of the employees

PATRICK C on

Rating:

The elevator door was broken. When you push a floor button, the door would close and then immediately open again. Thank you.

ERIN D on

Rating:

I had one bad experience with a clerk. She was abrupt, rude and acted as though I was inconveniencing her. All of the employees were talking behind the desk and not paying attention to customers.

LYN D on

Rating:

I already have recommended this facility to other UT parents. We are always treated so well! THANK YOU!

MICHELLE W on

Rating:

Staff is very friendly and informative.

KRYSTAL J on

Rating:

the employee who was helping my dad and I. Not only did he seem high, but he forgot to offer us a pad lock, and many other things needed for my storage unit.

DIXIE P on

Rating:

Fix your elevator!!! It`s operation is unexceptable, especially when you are paying movers $95 an hour!

MELANIE T on

Rating:

Staff were most accommodating with this unit and the situation we experienced. Special thanks to Ryan for his cooperation and consideration. Sylvia Jackson and family of Melanie Toney.

KATHERINE N on

Rating:

One man on the staff was EXTREMELY rude when I asked him a question because I didn`t understand. Horrible customer service.

JUSTINE S on

Rating:

Did not like than annual price increases

ALICIA W on

Rating:

Elevator button needs to be depressed until the car starts moving -a little finicky but you get the hang of it.

RHONDA O on

Rating:

The units are well maintained and clean. The staff is always helpful and great. We have rented here 2 times for temp rental.

DAVID D on

Rating:

Very clean

JOHNNY G on

Rating:

Facility was fine but door was too small to fit a 9 foot couch inside. Took all we could to get the couch inside storage room.

VALENTINE D on

Rating:

I wish I would have asked for her name, but she had a couple of piercings below her right eye. She was very polite, welcoming, and informative. Thank you!

BELVIA S on

Rating:

Great service

JOSHUA S on

Rating:

The employee that helped us was fantastic! I`ve always loved you guys and you never cease to excel in what you do.

MARTIN L on

Rating:

The facility was in excellent condition.

SAMANTHA C on

Rating:

I had storage space less than a month, but they would not prorate the amount I paid for the space. That is not good service in my opinion.

DIXIE P on

Rating:

Great place but the elevators were a bit inconsistent, there was much button pushing :

REBEKAH S on

Rating:

Elevator was out but office people were friendly and helpful and elevator got fixed while there.

BRENDA M on

Rating:

Very nice customer service by Ryan Polanco.

FRANK R on

Rating:

I was grateful that the nice Lady that helped us met are needs for our movers so that they wouldn`t charge extra she put us in a good location.

CHAUENCY R on

Rating:

Manager had me waiting in the lobby and never came our to speak with me.

BARRY S on

Rating:

Great location, experience, supplies, advice and personnel. I want one !

RICHARD A on

Rating:

From the beginning, my relationship with Jesse was great. He even helped me move stuff on more than one occasion. Not a disparaging word for this fine place.

LESTER L on

Rating:

Everything was fast .professional and the storage clean.

DONALD M on

Rating:

...

JULIO C on

Rating:

I used the long distance service Austin Brownsville. I was provided a defective Uhaul. Steering wheel unstable=dangerous on the road. Will never use this location again!

KAMOLA P on

Rating:

I was not told that I had to check in, alarm kept going off but no one came to check on it so makes me worried if an actual break in were attempted, would anyone actually go investigate?

ELIZABETH G on

Rating:

The lady at the desk was extremely helpful and friendly.

AMY G on

Rating:

They were friendly and helpful. That lady did explained everything details specific about this policy . I understand no problem.

DARLESS V on

Rating:

Horrible, disorganized

GINA R on

Rating:

Everything was great.

CALIXTA M on

Rating:

There was no scanarea for my card didn`t require me to enter our pin number

DARIO G on

Rating:

There was individual by the name Jesse that was very nice and helpful

DARIO G on

Rating:

There was individual by the name Jesse that was very nice and helpful

LASHEEKA M on

Rating:

Knowledgeable and professional above and beyond. They helped me and my daughter reserve a truck and vacant our storage unit 2325.This location is always so helpful. L.Mack

LASHEEKA M on

Rating:

Knowledgeable and professional above and beyond. They helped me and my daughter reserve a truck and vacant our storage unit 2325.This location is always so helpful. L.Mack

LARRY H on

Rating:

No problems

MICHAEL D on

Rating:

Nice, clean and easy to access

JOE R on

Rating:

service was slow even though it wasnt busy. I c oulfnt deactive my alarm on unit and I had to stop what I was doing since my card wasnt activated and had to go back to office to for this.

KRISTEN B on

Rating:

No comment.

JESSICA P on

Rating:

clean. secure. friendly staff.

CAMILLE C on

Rating:

The staff was super helpful and genuinely in a great mood. Definitely would recommend this place!

PATRICK I on

Rating:

4 different people helped with all my needs from uncoupling a car trailer, returning a truck, setting up storage, and crediting a returned item. Thanks!

MICHAEL H on

Rating:

Reserved unit not available. - But the reservation keeps the unit free. That`s why you have the reservation. - I know what a reservation is. - I don`t think you do.

CHARLES M on

Rating:

Security problem when no fence between outdoor drive-up stalls and forest housing homeless `commune.` Always wondering when one of them would get drunk and have pair of lock clippers...

EVELYN D on

Rating:

The U-Haul storage facility on Ben White in Austin was a great experience, safe, clean, and easy to use with a friendly and helpful staff.

ARTHUR A on

Rating:

NA

ALISON B on

Rating:

Good

BRANDON A on

Rating:

Manager was great.

SCOTT K on

Rating:

Great facility. Great employees.

Donna d on

Rating:

the door on one box did not close properly and caused much difficulty when trying to access my belongings inside.

MARY E on

Rating:

I toldthe guy I wanted all hour access and he said OK but never gave it to me

THYRA D on

Rating:

I use many storage units yearly. This facility has an outstanding super helpful staff. I vote them one of the best businesses ever! Great job manager Jesse! Best U-Haul 2014!

ZELMA C on

Rating:

The staff was very accommodating. Thanks for a very positive U-Haul experience.

JESSICA P on

Rating:

easy. convenient. friendly staff.

CLARIE B on

Rating:

The facility is well maintained however very frustrated w/ repeated rent increases. We found a larger storage unit w/ more convenient access hours significantly lower rent.

BRENDA A on

Rating:

The month after I rented the storage for 3 months, the rate was raised. I felt cheated since that was not revealed at rental time... seemed fishy like it was targeted at college students.

ROSE F on

Rating:

Until the very end When a person in Black Uniform unhooked the trailer from my car I did not like his attitude he just left the light cord hanging instead of placing it into the trunk of car

ALEXANDER S on

Rating:

Always great to me!

TYRAH D on

Rating:

The staff was very helpful.

DAVID D on

Rating:

Very convenient.

Addie A on

Rating:

Staff was very friendly and helpful. 2 times I asked 24 hr before for box to be out by certain time and both times it never was ready

AUDEY M on

Rating:

The Uhaul facility was very well maintained. The staff was always helpful. The location was also convenient to our daughters college. We will definitely use the facility again.

LYN D on

Rating:

We appreciated the level of service from the employees at this location.

EUGENIO G on

Rating:

The staff was very professional and helpful. Thank you for your services.

BRENDA G on

Rating:

Always so clean in the building

RON A on

Rating:

Very good all around experience.

JENNIFER F on

Rating:

Everything ok with exception of some staff that was not very helpful, and did not pay attention to what I was saying. front desk surely needs improvement.

hannah n on

Rating:

Ben White location was poorly managed. We waited 3 hours. Line of people out the door, none were helped for over an hour.

DEBRA S on

Rating:

Thanks for making this experience easy!

NATHAN A on

Rating:

The storage facility had many unlisted fees. Needing to use my own circular lock, not listing that unit was not climate controlled, no elevator to second floor, insurance required. Will not recommend.

MICHELLE N on

Rating:

Never using Uhaul again. 1 my storage unit was reserved wrong 2 my phone number was entered wrong 3 when I went to go pick up my truck...it wasn`t there.

KEATH F on

Rating:

The unit I was assigned was damaged and I notified the employee who helped me. Additionally, the parking situation is horrible and needs to be looked at. Very dangerous. There is no where to park.

DARLESS V on

Rating:

CALL ME 200 CHARACTERS IS NOT ENOUGH 512809-5178

BARBARITA R on

Rating:

I was happy with the person who checked me in but then I got a call later that they had given me a unit that had already been rented. Eventually they admitted they were mistaken but did not apologize.

MARINA N on

Rating:

The card could not getting access. I dislike the price went up. I just had two times increase the price. I just decide took out of my stuff things. Thanks

AL R on

Rating:

Clean, well priced but needed to move due location and consolidation. You should create a one-time payment option on your web site rather than being forced to commit to a monthly auto draft.

DAVID S on

Rating:

Staff was very helpful.

BYRON B on

Rating:

My daughter has used these facilities for 3 years while a college student. Her experiences have been very good. The staff has been very helpful whenever I called from MD.

PAMELA R on

Rating:

Yelp reviews were very low and concerning. James was very professional

CLYDE C on

Rating:

While some of your staff were very friendly, some were not. I visited the site several times, rented three times and was going to rent to help some friends. we are going some place else.

CYNTHIA S on

Rating:

Great experience

MATT C on

Rating:

My order was not ready, girl at the counter was not at all helpful, every person I dealt with at uhaul had problems with their computers.

THOMAS C on

Rating:

Staff was always very helpful and accommodating. Very positive experience all around.

SONAL T on

Rating:

Communication and computer issues. Was not confident that I`d ever see my stuff again. I did.

SARAH L on

Rating:

Great experience. Thanks and best wishes.

JUDY S on

Rating:

I had the worst experience with Uhaul and their staff. I will be writing specific yelp Reviews about how awful this move has been.

JOSEFINA D on

Rating:

The staff member that helped me was very pleasant and friendly. Understood my needs and was a very good listener and communicated with me quite well.

AUDEY M on

Rating:

The staff was very friendly. They took time to show us different units and answered all our questions.

CATHY W on

Rating:

My boxes were shipped from Austin, TX on April 1 - supposed to be going to Illinois. Today is April 23 and I still don`t have them. No one seems to know where they are.

RUSSELL P on

Rating:

Never. I hated my experience with U-Haul. The Austin location was fine, but the runaround I got from SF and the headquarters was shitty.

ANN S on

Rating:

Ubox not locked upon arrival. Latch broken. Box not strapped. Professional and on time delivery. Many attempts to schedule pick-up. Calls not returned. Charged each month. Refund requested.

JOSEPH F on

Rating:

I suggest fixing the card reader - one has to swipe it 5 or 6 times in order to get in

BETTY N on

Rating:

The staff were very unfriendly, the U-box was left outside, because some things were wet and also, the price that I was charged was not what was advertised. Will not use U-haul for storage.

CHAD W on

Rating:

No move in specials or discounts, not even for veterans. The staff is pretty rude, or holds an attitude like they are better than you.

THOMAS M on

Rating:

Was dissapointed with the attitude of the staff at the Ben White location. Desk staff is not friendly and seemed annoyed they also do not care about customers.

DONDI P on

Rating:

This storage facility was very good as far as storage facilities go.

MELONDY T on

Rating:

Everyone was very friendly thank you

RICHARD W on

Rating:

I was greeted, helped, and showed my new storage unit. My rep was very courteous and professional.

TIFFANY T on

Rating:

Everything was great. Smooth transition from getting the storage unit to returning the trailer.

STEPHANIE P on

Rating:

The lady assisting me was rude. The location of the unit is awful and was forced to buy one of their locks. I was put into a unit with rat control and tape keeping the walls together!

JAMES B on

Rating:

Angel was excellent setting up my account and patiently answering all my questions.

LAURA B on

Rating:

Since my previous review manager Jesse Sedillo has taken care of my issue and credited my account. I will be using this facility again in the future.

KRISTA H on

Rating:

Fiona Mason was great, super sweet and so helpful!

LAURA B on

Rating:

Manager Jesse is very hard to reach. Would not call me back and had his nice staff tell me: No pro-rating or future discounts $ was autodrafted 2 days before moving out of unit

DAN B on

Rating:

We had a very positive experience loading the U-box. We hope to have the same result when we pick it up in a few weeks in a different state.

SENDERO H on

Rating:

Manager was especially helpful and courteous. Great value compared to other storage units in the area.

HANS L on

Rating:

courteous and helpful staff

DANIEL W on

Rating:

Pulled the box quickly for me. ox in good condition

JOSEPH F on

Rating:

I appreciate the access to carts...

OSCAR J on

Rating:

Uhaul on Ben White is awesome.

JUAN M on

Rating:

the facility was good.

ROBERT V on

Rating:

Great service. Thanks for the roller carts.

IDALIA G on

Rating:

The attendants were knowledgeable with the Facility`s hours of operation.The young man who assisted me when returning the rented truck was kind enough to return a jacket that was left in the truck.

TIM C on

Rating:

Ben White location was good. Garden St. Titusville FL received my U-box AA3535C did not call or document and allowed my box to go to Cocoa FL. Researched myself to know all that. Not good.

SHARON L on

Rating:

Knowable staff and very helpful.

PAULA N on

Rating:

I was so impressed with your facility. My salesperson, Fiona Casey, was so efficient, polite, and helpful that renting a van was easy and free of stress.

CRYSTAL O on

Rating:

Not good!!

BRYAN B on

Rating:

Box was damaged beyond repair by Uhaul. I was charged $300 more than quoted price.

MARIA ELISA S on

Rating:

Had to move to another storage unit that was priced lower with insurance but slightly larger.

NANCY T on

Rating:

Staff was friendly and very helpful.

MATTHEW W on

Rating:

I have no complaint`s at all, in fact I would recommend u-haul to all my friends family!

SHANNON D on

Rating:

Very impressed. Thanks for everything

KEITH D on

Rating:

Good. Directions to access not clear.

KEITH W on

Rating:

Great storage unit.

SHARRON C on

Rating:

Once I learned how to do everything. It all went smoothly.

HEATHER K on

Rating:

Very stress-free

JAMES M on

Rating:

Very good

ALINA C on

Rating:

I paid for extended hours The employee gave me a pin, she was very distrated not paying attention the pin was wrong, I had to wait hours until another customer came. Worst customer service ever!

ANTOLYNN D on

Rating:

Great management! Thank you!

THADDEUS T on

Rating:

Fiona was exceptionally friendly and helpful--a great customer service professional.

JULIE M on

Rating:

Jesse was very helpful and. Stayed Late to help us finish our storage unit rental

MARY R on

Rating:

This staff was quick to help and there was a friendly member who was just learning. However, the trainer was unfriendly in tone.

MICHELLE J on

Rating:

The cleaning lady was very helpful and efficient

ANAKAREN G on

Rating:

Thank you all for making these 3 months of living between places a little easier. Blessings to the whole staff. Happy Holidays, Anakaren Garza

MARY E on

Rating:

Capable, helpful, efficient, polite staff - thanks for all your help

AARON F on

Rating:

good

ANGELA A on

Rating:

For a storage facility, I am pretty impressed. The entire place was very clean well lit.Perfect storage facility with convenient hours for access.Great location too.

ANTONETTE S on

Rating:

Staff was very helpful and friendly.

KEVIN Y on

Rating:

Box arrived before promised time, staff had everything ready when we arrived for pickup. Managers at both locations called to update on status. A great experience.

NIKHIL A on

Rating:

Some of the staff were good, some were just miserable. Also, your policy on trash is ridiculous. For the amount we pay, the least you can do is allow us to use the dumpster.

SARAH S on

Rating:

THANK YOU to Steve Lyski at the Kingston location for all of his patience and support as I made this move. Really appreciate his work and attention on this.

HEATHER K on

Rating:

Knowledgeable and very friendly employees. Alarm kept going off while we were unloading. It was turned off within a few seconds all but one time, it went on for at least ten minutes. It was very loud.

CHRISTOPHER S on

Rating:

Occasional burnt out bulbs but the main problem is your security system. if I had a bad heart I would have had a heart attack when the alarm goes off. it happened everytime I was there.

SHARNALI D on

Rating:

I won`t ever use this service again because the website makes it look like it will be so easy and one click service but in reality it`s way more trouble than it`s worth.

VALERIE B on

Rating:

Excellent.

SUSAN A on

Rating:

The facility was great, but our unit was not registered in the database so an alarm went off each time we opened it. A minor aggravation but still...

KAREN H on

Rating:

Terrible service at this facility! Disorganized, unfriendly. NOT HELPFUL! They couldn`t keep track of their own equipment. Girl scheduling was rude and unhelpful.

JACOB H on

Rating:

Good value although the system to unload seemed cumbersome and the staff seemed a little attitude like when I would come to unload.

PAUL T on

Rating:

Facility Manager Jesse was quite professsional and helpful, please commend him.

JIM H on

Rating:

phoned office to gt a unit. gave cc, got a unit number. got there, said no charges , new unit . now fear of double charges. staff member rude, indifferent

SETH Z on

Rating:

Delivered w/o rain shields and rained on as soon as dropped off. Locks on two of the boxes damaged and fell off without using a key. Forklift left grease and skid marks on our driveway.

CINDY V on

Rating:

Most unprofessional and rude manager I`ve met.

JENNA S on

Rating:

closing at seven during the week was a little inconvenient.

JENNA S on

Rating:

closing at seven during the week was a little inconvenient.

MONIESHA M on

Rating:

Poor,never renting from here again. rude, uncooperative staff

JULIE G on

Rating:

Clean, convenient, carts and helpful assistance. Next time I need storage I will use same facility.

KIMBERLY J on

Rating:

Poor customer care and coordination btwn call center/local branches. Still awaiting my written/signed $120 refund from manager.

TED-STEPHEN L on

Rating:

We reserved the box and a truck to take to our house for 7:30 am. By 10am, they couldn`t find the box.

HOLLY A on

Rating:

It`s was generally a good experience.

GREG F on

Rating:

superior in all aspects

EDITH F on

Rating:

While the facility was excellent, the rates were high and they did not pro-rate when I moved out on the 7th and I had to pay for all month. Too Expensive.

ROGER H on

Rating:

Second time around, was much better than the first.

ROGER H on

Rating:

Did not have a storage unit ready as promised. BAD EXPERIANCE!! NO LIGHTS IN STORAGE UNIT!!

LORI L on

Rating:

horrible experience will never use again too much to fit in this box!!

FLOR R on

Rating:

Selecting a storage unit was easy and there was no hassle ever in accessing it.

MAKHAIL H on

Rating:

This was a terrible experience.

ERIC P on

Rating:

My box got shipped 50 miles from where I was told it could be shipped and a week later than when I was told.tried to charge me 250 to correct their mistake. eventually taken care of. not impressed

MICHAEL W on

Rating:

I gave 24 hours notice arrived on time and had to wait 35 mins while they got my ubox. It was the wrong one I pointed this out to them. It took another 40 mins while they found the right one.

MARIANNE S on

Rating:

We had a very good experience with your U-Haul facility on Ben White and we will be using your facility again in the future.

GERALD L on

Rating:

Great!

TUCKER H on

Rating:

I was moving at night, so the closing time of 10 pm was a difficulty.

DANIELLE R on

Rating:

At times the staff was very friendly and helpful, at other times not.

BROOK B on

Rating:

Staff was helpful and nice. Facility was in pristine condition.

CHRISTINE G on

Rating:

Unhelpful

DONDI P on

Rating:

Great customer service.

DEBORAH B on

Rating:

Everything about my storage experience was awesome! the staff were all friendly and helpful and the fees etc were so reasonable! I loved doing business with this facility.

LORI S on

Rating:

GM @ TX site is awesome. My box was lost misshipped. TX GM helped me find it and get it to me. I will do storage at this site soon. not sure about using ubox again

MARK SOMGYNARI G on

Rating:

would rent from again

GLORIA S on

Rating:

I came in on a couple of occasions and each time the customer service rep was very helpful, especially in 1 case when they could have passed me off to another line that I was not aware of.

MEHRON A on

Rating:

Need more supporting staff.

DEBORAH M on

Rating:

There was a problem about renting the truck but it was handled every professional thank you for a great move.

OSCAR J on

Rating:

Fiona is cool. She knew everything.

BENJAMIN F on

Rating:

Fabulous

FRANK W on

Rating:

Ill be back next time I need a storage unit.

R JON B on

Rating:

The women in the Austin, Ben White Dr location were rude, could care less, and do not belong serving the public. On their attitude and service, I would not use U-haul in the future

COURTNEY D on

Rating:

My Ubox was delayed a week and i was overcharged 150$. Entire experience was a nightmare

BOBBY J on

Rating:

Thanks Sue.

DEANNA J on

Rating:

Appreciated the good customer service.

WOLF S on

Rating:

Excellent experience with a quality facility

ON CALL S on

Rating:

The only problem I had was they were having issues with their electronic system and it never worked for me while I was there so, I don`t know if my codes work now when i return.

CHRISTINE G on

Rating:

All information and reservation was incorrect, was lied to about 1 month free storage special, staff seemed apathetic. Will be sure not to use services again.

VIRGINIA P on

Rating:

The staff all employees were very clear about when rents were due as well as being efficient. All in all it was a very pleasant experience.

JAN C on

Rating:

Very helpful.

RAMONA B on

Rating:

Made my day easier!

KIM B on

Rating:

Good

HYE JEONG L on

Rating:

The staff was really nice and generous. I was almost late to the storage but he was nice enough to let me in. It was a great experience and also it is cheaper than any other places that I know of.

BROOK B on

Rating:

very helpful staff, nice facility

TREVOR A on

Rating:

Very quick and easy.

DAVID B on

Rating:

Our service rep was very helpful and efficient. The truck was clean and ready to use. The facility was well run and well supplied. Thank you.

TOMAS C on

Rating:

Lady that took care of us was very courteous and attentive.

ERNESTINA F on

Rating:

The only thing I say is that the storage room was too far from the elevator and there needed to be another elevator on the other side of the building.

MARY E on

Rating:

The folks at this UHaul, especially the manager, are just great!

WILLIAM A on

Rating:

Miscommunication at first was completely resolved by the manager Jesse. He made sure the box was delivered promptly.

JUSTIN B on

Rating:

Would like to have 24 hour or at least something a bit later during the week access without paying more than the $90 /month I already paid for the small unit I had.

TRINITI B on

Rating:

Felt my stuff was safely guarded

SOUTHSIDE F on

Rating:

it`s not them, it`s you at headquarters. Your 800 number said they had a unit with a gate, this was not true. You waste my time. Never use you again

MICHAEL J on

Rating:

Had a good experience all the way around. Thanks

SAUPPO C on

Rating:

Misspelled name and forced insurance as an additionally fee is uncomfortable to accept.

ALEXANDRIA H on

Rating:

No.

ANDREA S on

Rating:

Thank you!

BRYAN B on

Rating:

New facility, clean, easy access.

JEREMY B on

Rating:

Customer service was terrible, but the facility overall is good.

LOUIS M on

Rating:

Everyone is always nice, gave me a new access cards when mine wouldn`t work. Made my life a little easier. Thank you

ERIC P on

Rating:

You made Your Comments a required field? Really?

KIMBERLY S on

Rating:

Horrible service, disorganized, could not locate my box after calling for a week

SCOTT S on

Rating:

Clean, convenient. Customer service was really first rate.

SERGIO L on

Rating:

excellent service provided b the personnel in the office

TANYA S on

Rating:

All employees except manager Jesse were great.

MATTHEW P on

Rating:

too much poison control...makes me start to feel sick after being there over 15 minutes or so.

DANIEL F on

Rating:

Jesse once lied to me about the closing time so I could have the rental truck returned earlier. 200 characters is not enough to appropriately comment. Uhaul scores even less.

WILLIAM S on

Rating:

Staff very friendly but system did not update reservation made earlier in day.

MIRANDA B on

Rating:

Rude staff on multiple occasions.

SAMANTHA S on

Rating:

Paid for after-hours access, on move-in date my unit hadn`t been unlocked and I had to take all my stuff back and return the next day. Always took a LONG time in the office if I needed anything.

THOMAS C on

Rating:

Nice new facility.

JAVIER M on

Rating:

Everything was good and good costumer service at the register.

RICHARD S on

Rating:

Great service, very nice facilities.

RICHARD W on

Rating:

The customer service me and my wife received was excellent.Thank you. Richard

JOSE M on

Rating:

The manager of this facility Mr. Jesse Sedillo is very unprofessional. He lies to the customers and does not keep his word.

MINDY C on

Rating:

Excellent

DENNIS M on

Rating:

Terrible customer service. I will never go back there or rent a uhaul again.

CLINTON C on

Rating:

Very easy transaction and friendly staff

NENETTE G on

Rating:

courteous staff

SUMIT G on

Rating:

Good

VERNON W on

Rating:

New clean quality storage

NAZRAL T on

Rating:

Staffs are unfriendly. Got a run around about VIP voucher. Misguided about storage rental policy. I was charged the full month rent even though I used only 10 days.

BRIAN A on

Rating:

Staff was unwelcoming, not customer oriented, blunt, and rude. Facility alarm would go off randomly. Gm was good.

DONNA R on

Rating:

U-Box was an economical means of moving one way. However, we were double-charged for delivery/rent/insurance and continue to have a very difficult time getting U-Haul to REMOVE this incorrect charge.

JESSICA G on

Rating:

It was an awesome experience, manager Jesse Sedillo made me feel welcomed and appreciated!

JUANITA L on

Rating:

There was a misunderstanding about the delivery time. In spite of that fact the store manager accommodated me. Thanks. Excellent service. I will definitely utilize Ubox again.

VINCENT D on

Rating:

I`m done with u-haul and I can`t trusty their job. Because they ain`t doing service well to us.

AMBER L on

Rating:

consistent great service

ALICIA L on

Rating:

There is a person who works for you at this location that is not friendly and is not helpful. His behavior alone would make me never rent from this location again.

ANITA D on

Rating:

I LEAVE A STORAGE FACILITY WHICH I HAD PREPAID ONE MONTH`S FEE AND ADM FEE. NEVER USED THAT FACILITY, WHICHED TO U-HAUL AND ATE THE LOST

JUSTIN B on

Rating:

Good experience. Would like to have been greeted by staff when I arrived at the facility. A simple we will be right with you goes a long way.

JAVIER C on

Rating:

I wish you had more people working the counter, the wait to be able to talk to someone was always quite long.

MICHAEL J on

Rating:

The staff was very friendly and informative and the facility is great.

RICHARD P on

Rating:

Mr. Jesse Sedillo at 304 Ben White, Austin, Texas location was very professional and of great service.

BRIANA B on

Rating:

My entrance keys never worked and my unit was given to another patron, wiping my information from the database. It became an ordeal every time I visited my unit.

MARIA O on

Rating:

Service was horrible. No call backs, reservations not met. And Still billing when nothing is there. Totally not a HAPPY customer!!

CATHERINE L on

Rating:

Staying open a little later in the evening would be nice. Thanks for the clean facility.

BECKY J on

Rating:

Would be better if normal access hours were extended to around 10 pm. or better yet 24 hour access without fee for card.

ERIN J on

Rating:

Disappointed. Couldn`t get a hold of location to notify I needed pod. Was not informed SUV using wouldn’t work even though it was plugged into the system. Lack of care, training and moved very slow.

ELIZABETH L on

Rating:

Express desk is setup for Storage with no one working there and a long line on Sept 1st.

DANA H on

Rating:

Very helpful staff, timely service, perfectly maintained storage facility

RUDY C on

Rating:

All was great.

SEAN K on

Rating:

staff super nice except for the woman managing them. she`s super rude and a little disrespectful in the way she speaks to her crew over the 2 way radios.

CHARLES S on

Rating:

they lost the key and it was not easy to get in and out of and normally had to wait in line just to get a key but nothing to bad

JESSICA G on

Rating:

It was incovenient that there was one elevator and it didn`t work when I moved my stuff in. Good idea if there was more than one elevator.

OPHILIA C on

Rating:

I heard incorrect deal details from the UHaul call center. When I got there learned they were wrong, the manager honored the deal anyways. Thank you very much, and I`ll definitely come back again!

YUXIANG L on

Rating:

Overall it was a good experience. I will definitely come back for future business.

CLARIE D on

Rating:

The staff was not very friendly and appeared bothered by the customers.

R G H on

Rating:

worked for me

LAURA C on

Rating:

The staff is helpful and friendly. Great customer service draws people back to this facility. It was a smooth move in and move out. I highly recomnend this facility.

STEPHEN D on

Rating:

only problem was there was not a trailer to carry both U-boxes at once, so I had to make twice as many trips.

ROBERT D on

Rating:

Excellent Service and friendly staff.

ROBERT R on

Rating:

Very well maintained and clean

LAURA C on

Rating:

Aracely was extremely helpful and eager to serve us. I will definitely recommend this facility. Thank you for a good first time experience.

TRINITI B on

Rating:

Helpful

WILLIAM Y on

Rating:

thanks for helping me execute my move

JANELLE K on

Rating:

no problems at all! Very ,very clean and cool! :

AMY C on

Rating:

The site manager Jessie was great. He was friendly and made the whole process easy. Moving is hard enough...it`s great to have folks like him to help. Amy Cichowski

JANET W on

Rating:

Everyone was very friendly and helpful. We encountered no problems at all! Thank you.

POLLY S on

Rating:

People kept tripping the alarm. How to use the access card was not very well explained. I`d recommend explaining this better. Other than that, I`m pleased with my experience.

NICOLE R on

Rating:

Inside storage building always very very clean!

ANDREW C on

Rating:

Uhaul didnt know that I returned the truck. A different location called me asking if I had returned it, when I returned it to a different place a day before

SIMONETTA R on

Rating:

After left room 200 Jesse said paid/cleaned/set GETTING LATE NOTICES! Simonetta Rodriguez uhaul@simjon.com mobile 512-608-5829, husband John MacCord 512-608-2948. WANT TO PRAISE THEM ON YELP!

COLLEEN C on

Rating:

Rent here! Ask for Jesse. He is awesome!!!

ROBERT R on

Rating:

Great facility and good service

STEPHANY G on

Rating:

The facilities are clean and smell good and the staff was very helpful explaining the system checking in and out and all that

JESSICA P on

Rating:

lines are long during peak hours ... be prepared! but they still seem to be super efficient and friendly.

YUXIANG L on

Rating:

Very good

WILLIAM J on

Rating:

Very modern facility. Hours - short, loading dock - crowded, explanation of facility - so fast I ended up tripping alarm twice. negative recommendations to friends about this location.

OPHILIA C on

Rating:

Thank you very much for honoring the promise made to me by the call center folks, even when I had the terms explained incorrectly to me. I will definitely use this storage location again!

GARY D on

Rating:

Sad really

JOHN F on

Rating:

First rate Facility!! My only complaint is that my unit had the brass lock with the green tape still on it when I went to access it, which was NOT COOL!! I was paying 2 guys BY THE HOUR to unload...

KALEY E on

Rating:

Everything was very easy. I wish the 24 hour access were available to every customer.

STEPHEN B on

Rating:

Nice and clean place would recommend.

EDMOND L on

Rating:

The place was very modern, clean, well lit, secure and the best value.

EARL B on

Rating:

The front desk staff was very friendly and helpful

ROBERT C on

Rating:

Very helpful and courteous.

STEPHEN B on

Rating:

I found the facility to be nice and clean well secured access overall experience and satisfaction, excellent.

RANDALL A on

Rating:

Nice

JACK W on

Rating:

I reserved a 10 by 20 unit on the uhaul website. I called the local store to confirm. When I arrived they didn`t have a unit available, so I had to take a smaller one at almost the same price.

GREG P on

Rating:

Very good office staff. Was very happy with the service I received.

JULIE S on

Rating:

Price is a little high no facility in Cheyenne, WY.

GWENOLA S on

Rating:

Not very friendly no smile. Employee swept credit card and completed transaction than said card debited each month automatically. Customers need to know this before handing their card.

KATHLEEN R on

Rating:

I really appreciated the staff physically taking me over to my unit instead of trying to explain it verbally.

GEORGE H on

Rating:

The staff member helping me was excellent. He spent had to locate an old receipt of mine and instead of telling me the system didn`t keep records that old, he spent time looking for it. Very happy.

ALICIA L on

Rating:

The facility was fine but your call center is not great.

SANDRA X on

Rating:

Everything handled quickly and efficiently.

MELODIE Z on

Rating:

Often seemed understaffed at the counter, with a line of customers and waiting times of 5-10 minutes. That is the only reason I did not give an excellent rating.

ANGELA A on

Rating:

Extended access hours beyond the regular daily business hourswould be helpful. It is not always convenient to access the storage unit between 9am and 6pm or during other ours the office is open.

IRENE R on

Rating:

Very happy with Jesse. Helped a lot..

OSWALD W on

Rating:

Everyone and the facility was first class. Thanks for making it easy.

MICHELE B on

Rating:

horrible

MALLORY T on

Rating:

nice new facility still working out security kinks though the alarm went off unnecessarily several times while we were there

KARIE B on

Rating:

I wanted to make it clear that a couple of people on staff, one inside counter and one mexican man that delivered the Uhaul we rented was awesome, helpful and nice. I wish I caught his name.

SCOTT M on

Rating:

Every time I had to go into office to set up storage or move out, I waited a long time, staff did not know how to terminate my rental. Very unprofessional. Staff needs training at the counter.

KEVIN M on

Rating:

Very helpful!

FRANCISCO M on

Rating:

They delivered it the day after it got there I didn`t call until almost closing time the day of delivery.

MATTHEW S on

Rating:

Jesse Sedillo is fantastic. We had a very large shipment coming in 16 pallets for a creative endeavor and Jesse made the process easy from start to finish. I would highly recommend this facility.

LAURA T on

Rating:

Excellent experience!

NICOLE R on

Rating:

LIne was long..but it was the 31st...Jesse is great

C WARREN C on

Rating:

EXTREMELY UNHAPPY. Please call me to discuss. 512.762.3504

VANESSA F on

Rating:

200 words is not nearly enough for a review. This unit is expensive with bad customer service and horrible hours. I guess I will have to put my actual review on yelp since theres not enough room here.

BRYAN M on

Rating:

I requested a newer model truck for my move and didn`t get it do I chose a size smaller and never received the difference for choosing a smaller size. Please help. 918845-6656

BESTY A on

Rating:

There was trash in the unit that we had to clean out and throw away ourselves.

DEBRA Y on

Rating:

Araceli was very helpful and well informed. Upon moving my items into the storage unit we did notice our socks, shoes and around our ankles were covered in fleas. We informed the owner.

KRISTI D on

Rating:

Excellent customer service

WILLIAM O on

Rating:

I had a reservation When I arrived nothing was pre done to make my unit available quickly. It would have helped. I had help scheduled to unload. unload.

RITA G on

Rating:

Very professional staff, clean facilities, competitive pricing

DENISE S on

Rating:

Friendly staff and facility was clean and easily accessible for moving items into storage unit.

AUDREY R on

Rating:

While the staff was helpful and friendly, it would`ve been nice to know that 1 you need to pay a deposit if you use cash and 2 that only the side door can be used after hours.

JOHN S on

Rating:

Some of the most highly professional people I have have ever had the pleasure to deal with!! The General Manager is Awesome!!

JOHN S on

Rating:

Good turnkey operation.

MICHAEL W on

Rating:

Everything was great except for trying to call the place. Rarely pick up phone and took forever to ship.

NICHOLAS B on

Rating:

The man helping me snickered at me when I asked a question about removing my hitch. During my move-in He would not vocally acknowledge me and took his time to actually start helping me.

WILLIAM M on

Rating:

I trust U-haul storage and will use them again

HUGH O on

Rating:

Was supposed to be delivered at 9 AM. Ubox was finally delivered 3 and a half hours after scheduled delivery time.

MARTA T on

Rating:

The red temper proof tab was not installed correctly. Which didn`t matter anyway because that latch was broken in trasit.

MEAGAN V on

Rating:

Never-I repeat-NEVER come here! Terrible incompetent staff. The manager is the worst of them all! Rude, unprofessional.

ALISON W on

Rating:

We weren`t able to use this facility and cancelled. Expecting refund. Booked online and did not realize there was no elevator to 2nd floor storage. Waited in line for almost an hour. Terrible service.

AMANDA H on

Rating:

As long as my u-box is shipping to me in one piece I thought it was great!! Staff was friendly!

KIMBERLY M on

Rating:

Everyone was helpful and nice. Overall good experience.

DAN H on

Rating:

Not a good experience. Anytime I called for info, no one knew anything so I got dribbled all over the place and bounced around like a basketball. Need to streamline customer service.

VINOD C on

Rating:

Service was awful. Staff was not friendly and took 15 mins for 5 mins work.

PATRICIA R on

Rating:

Thank you U-Haul!

SHARI C on

Rating:

This was the worst shipping experience I ever had in my life! The manager Jesse was horrible extremely rude. Not helpful at all.

THOMAS J on

Rating:

mice and bug infested

KANDICE G on

Rating:

The staff at this U-Haul store was so nice and helpful. They helped me unload my U-Box and really went the extra mile.

GARY R on

Rating:

Everyone was very helpful when I finally got through on the telephone. The wait was very long at times. I liked the messaging system you use to instant message a store.

JEREMY C on

Rating:

.

AJAY S N on

Rating:

The staff at Ben WHite Blvd was rude and did not respond to any messages or calls. My UBox was delayed by almost 6 days

DONNIE V on

Rating:

Excellent

CC C on

Rating:

The Ben White location was great. The manager Jesse was very informed and helpful. His assistant Tarron was up on every detail and timely to the max on delivery and pickup of the box.

RICHARD J on

Rating:

The gentleman who waited on us was very helpful I think he was the manager

CAROLOTA L on

Rating:

Non-competitive high pricing on very small space. Upper floor access, instead of direct. Continued to bill account after account was closed. Waiting for reversal of charges.

THEA D on

Rating:

The staff was less than friendly. Grumpy almost.

ERIC M on

Rating:

The staff was very helpful and friendly.

SIMONETTA R on

Rating:

The manager was extremely helpful, patient, courteous. The employees he sent to show us spaces on two different occasions were the same.