Customer Reviews for U-Haul Moving & Storage at Ben White

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Ben White

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Ryan p. on

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This location is Trill!

jason w. on

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Either the assistant who checked me in was not well trained on how to use the computer or something wasn't functioning. It took way too long to get the trailer. I waited for about 30 minutes to be able to go in the back to get the trailer. Then after I went back to get the trailer no one was there to help for another 5 minutes.

Mario M. on

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Pickup was fast and easy. Very covienent to the location that I was working in. Friendly staff.

Karin G. on

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Ronald C. on

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John H. on

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Christine S. on

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Gordon G. on

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Katherine T. on

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Richard R. on

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TREVOR D. on

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Ryan and his team have always bee great. Since I am a frequent renter they usually get me in and out quickly and efficiently.

Robert C. on

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THOVAS B. on

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Rent trailers now and then. Easy in and easy out.

Jesse j. on

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Gil M. on

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1. Truck wheel was off center, making it difficult to drive safely 2. A/C was not working (no cold air) 3. Truck had no gas, I accepted to put gas for a $27 credit but not worth it (to waste time & money) 4. Improve the inventory management- got a call at 7am that 26' truck was not available. I went to get my $50 per offer and they said their is availability so no $50 and get this shitty/unsafe truck 5. Had to call because I was charged double on everything 6. Will complain in Yelp and uhaul corporate

Dawn B on

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overall very good experience. there is always a wait at this location which is the only reason it wasn`t excellent

Lee G. on

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The employee whom helped me hook up the trailer was extremely helpful. I had a fuse that was out that controlled the taillights, blinkers, and brake light. He helped me find the bad fuse. Excellent customer services. Sincerely, Lee Galvan

patrick s. on

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josue s. on

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The truck I was assigned had over 100,000 miles. It drive like a slammander it was all over the road as it went from side to side. Had to drive at night time the headlights on that truck are so dim I could've had better lighting if I had used my cell phone instead.

Brenda G. on

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Guy F. on

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The Uhaul sales reps at the location were friendly and helpful. The truck was very clean and performed well.

Emily F. on

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VALERIE W. on

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Location has plenty of options, store associate seemed a little dry and short when explaining my storage options. Otherwise location is good.

DANA W. on

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I left my garage for opener in the truck and called, the customer service agent was so helpful, the location was just about to close and he made sure my opener was found and given to me asap. When I arrived, I didn't even have to get out of my vehicle, the gentleman knew exactly what I was looking for when I pulled up and walked over to my car and handed it to me! So kind and thoughtful! Made my day! Thanks to both of these guys!

robert s. on

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Omar G. on

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Looked like the place was incredibly busy, but the staff was very quick to tend to all customers. Quick, easy return. Made it very pleasant.

THOMAS S. on

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marcia s on

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Very nice really helpful.

Michael G. on

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scott a on

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The guys at Uhual on Ben White in Austin, Tx were great/ Very friendly and easy to work with.

ALEX I. on

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Connie T. on

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CLYDELL W. on

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Great services and they always have available equipment.

Billy T. on

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I had a very convenient experience.

TOM V. on

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Great customer service and friendly staff.

jaime l. on

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Makeda R. on

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Carey B. on

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Jay Y. on

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I will not recommend uhaul period. You caused me to waste more than half a day! The location I was initially sent to was not only 90 minutes our of the way, they also wasted an hour just confirming my rental. Additionally, the trailer at that location was unusable! Then I had to wait again for them to reverse the rental (another 40 minutes), before being informed there was a trailer MUCH closer to home, in the location had THREE such trailers!!!!

Abbey B. on

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Robert I. on

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Samuel P. on

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Maria C. on

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TAMMIE J. on

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Ankur M. on

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IRIS J. on

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Nothing

rob b. on

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I was correctly charged for an extra day when I dropped off the trailer. I don't think Uhaul should also include a second $8.00 coverage charge. I would like a credit for that amount.

Sean D. on

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Just dropped off overnight but location was easy to find and instructions for overnight drop off were easily found

Croix W. on

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RONALD I. on

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James T. on

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Kerri H. on

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DAVID B. on

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Kelly N. on

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Genesis was wonderful and very helpful- 5 stars for her customer service!

PAUL P. on

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Timothy H. on

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jacob z. on

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rob k. on

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German G. on

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The truck had some "details" in the front bumper (broked) that was not specified in the check list when I picked up

Jan A. on

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The online reservation was painless and my pick up and drop off at the lication was smooth as could be!

JESSE L. on

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Great customer service

Daniel B. on

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The clerk who finalized my reservation did a great job.

Barry R. on

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Pave the large pothole in the equipment return lane!

Bettina B. on

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When we arrived to dropoff the trailer everything seemed unorganized and nobody came and asked us if we needed help even though I clearly looked lost as to who I needed to speak too. Once I got to the front desk they said it was a $20 charge for them to drive my car off the trailer but they would unhook it. When I got to the back we had to do everything ourselves. We returned the uhaul truck the next day and they tried to say that we didn't return the trailer. I will not be doing business with this place again.

WILLIAM B. on

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chasity l. on

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Sean C. on

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The people who were at the austin location were absolutely fucking awful. they did not willingly help me setup the truck to tow my car and when I went over to ask for their help proactively they only begrudgingly helped. Worse than that they actually did not setup the tow dolly correctly and my car suffered damage because of it. The two workers who helped me on Friday the 13th at 7:45PM on the ben white location need to be fired immediately. They do not correctly represent the uhaul brand nor do they put the customer first. If I owned that location I would personally immediately reprimand them as they do not give a single shit about uhaul customers.

ROBERT R. on

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ANDREW A. on

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Daniel D. on

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The trailer I was first assigned had completely bald tires. I was the one who checked them and requested a change. This is something that should have been done by the staff not the customer.

Andrew B. on

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Chris Z. on

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David M. on

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Rachel J. on

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Dwight F. on

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I arrived at 9am on Sat morning. There were no other customers there. 6 employees there; 2 behind the counter and the other 4 on their cellphones one clearly watching a show. Not a SINGLE 1 said anything - no good morning, no welcome, no how can we help you, nada. When I stepped up to the counter the person had breakfast all over the counter; they hurriedly put it away and said "do you have a reservation?" as they continued chewing their breakfast. Again no hello, or welcome or can I help. They were otherwise professional and checked me in quickly. The person let me know that upon return I could just pull in back of the building and someone will come out and check us in. 3 hours later, we did as advised to return the vehicle. However, after 5 mins no one came out. So we went inside; there was 1 other customer and guess what... the rest of the staff pretty much doing the same as they were doing when we checked in... on their phones. I noticed the CCTV monitors above the desk they were all sitting at; no one was watching them. Same professional person checked us out; they had to ask one of the others to go out and check the vehicle in. To be fair, there wasn't a long wait time or issue with the service. That said, there was clearly no/little ambition to do anything (including checking in customers) until prompted. Call me old-fashioned but a little common courtesy and attention to service goes a long way in my book.

Bob R. on

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Great customer service & price

TONY D. on

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Great service.....they overbooked my trailer and upgraded me with no price increase.....thank you Haul.

Thomas K. on

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Nothing...it was fast easy and friendly!

Pierce C. on

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JOHN L. on

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nevie o. on

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i never got my receipt emailed to me as directed. i then noticed on my credit card that i was over charged $5. i was charged the anticipated amount but i returned the truck short of my estimated mileage. now, granted, $5 is not a lot BUT do you do this on every transaction? if so, you are making a pretty dishonest penny.

Vince O. on

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Came in paid for a rental waited in the back for someone to load the cargo trailer and no one showed up. Waited for about 15 minutes went back to look inside and the whole staff was gone for the day. When I told the manager on duty the next day his response was "life isn't fair, take it from an old man that sometimes life just isn't fair"

THOVAS B. on

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tj r. on

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Customer service was outstanding. You got a great team. Thanks -TJ

Jesus R. on

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Dan K. on

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MONTEE P. on

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Nothing. This operation is perfect. Thank you

Ron J. on

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Everything was great!

Dennis G. on

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Personnel were knowledgeable and efficient...made drop-off as easy as any I have ever been involved with. Only comment for improvement would be to have the pothole to the entrance to the drop-off area fixed....I realize this may be a public street but should make driving into lot easier.

wayland t. on

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Homeless people were wondering the lot in the dark.

Cole T. on

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This uHaul team was awesome and super helpful.

David H. on

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Thank you!

cecilia h. on

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Inform the customer that if you return equipment after hours there is a drop box for the key in back of the building. Didn't know this, only 2nd time I've used U-haul, it was a pleasant experience. Cecelia ??

MARK G. on

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Heather W. on

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Perhaps a map of the units would be helpful? I was very impressed with the service and courtesy of people. Thank you!

BARRY B. on

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Andrea G. on

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The representative who assisted me was great! Very informative and helpful with all my questions.

Daniel A. on

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Everything was great, I was in and out within 15 minutes. No complaints from me!

Daniel G. on

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KRISTINA D. on

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Leigh M. on

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caitlin b. on

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Travis P. on

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ELEAZAR R. on

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David B. on

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LOUIS D. on

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Great Service and equipment!

Marisa A. on

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alan s. on

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I'm not happy that it has been 24 hours and I still don't know the amount of my final bill. Opted to have it emailed and got this survey email but not my final bill. I don't think you ought to send the survey email before the final bill email.

ben B. on

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wolf s. on

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Kathleen R. on

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Charles B. on

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Nothing awesome communication, response time, and customer service by all at this location!

HILL N. on

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Professional, fast & friendly service. Didnt even have to wait in line to return, they had already run the numbers!

juliana m. on

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Robert H. on

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Smile

Dustin M. on

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william b. on

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FELICE H. on

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James S. on

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Oscar s. on

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WILLIAM B. on

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Jeff W. on

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THe return process was very efficient.

kyle w. on

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Paul S. on

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ISMAEL O. on

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Albino H. on

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I spent 300+ dll in this location buying stuff for a local move, upon returning the truck I was told everything was in order so I left, wasn't told I was being charged a cleaning fee... Just a sneaky way of getting more money which I simply hate, at least be upfront when I return the equipment.

ERIC S. on

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Have to visit more then one because my truck wasn't in that location and finis renting a diferent size of truck ...really bad experience

James C. on

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ANDREW M. on

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JOSHUA M. on

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brad c. on

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I booked a trailer online for pickup & dropoff at Bastrop - after I reserved the trailer I received a phonecall saying that I would have to pickup & droppoff at Austin (40miles away) - not happy that the booking allows a pickup where you want but in reality it doesnt happen - cost me a lot of extra time and gas driving 80 miles return trip

jordan s. on

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Carolyn B. on

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Armando G. on

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A mess........

emma L. on

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Uhaul General customer service was abysmal to talk to. One agent actually told me my ubox order would get messed up because individual stores mess them up "all the time." Check out the recording on that one!

wolf s. on

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Mr Patrick Y W. on

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The staff member who assisted my checkout was excellent. I was only confused by the late return sign that mentioned a safe move/unsafe move tag that I needed to leave with my key and I did not know what that referred to since I did not have such a tag and no mention of it was provided earlier or on the paperwork I received.

sultan A. on

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Elena B. on

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Kyle A. on

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Grabriel G. on

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I dropped the 26' truck at this location about 10 minutes after they closed. It was almost impossible to find the key drop not to mention a place to park the big truck. But everything was done and a receipt was emailed to me the next morning.

Cecilia B. on

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DEWITT E. on

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James T. on

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Rattaporn N. on

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genesis l. on

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Awesome customer service!

Zacharu V. on

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I was told I had a free upgrade from a 17' to 20' truck. Than when I showed up they tried to charge me for the 20' truck. I than had to wait 20 minutes for them to pull up the truck. Than I accidentally filled the tank up halfway instead of a little over a quarter and didn't get any money back to compensate my extra gas. It's just rude to me to be told I was being upgraded for free for them to try and charge me extra for an inconvenience on your end of the deal. Thank you for your time. -Zach Volta-

Ore B. on

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They were very flexible when I returned the vehicle at 6:58pm. He noted I was there before close and they would only charge me for one day. Awesome.

stephan J. on

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Not the most friendly staff but not unpleasant either.

Pamela S. on

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Quick and easy return of equipment.

TOM V. on

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Rosie H. on

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William L. on

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nina f. on

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Bathroom facility was clean and a pleasant amenity!!

Scot H. on

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Stephanie H. on

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Marilyn J. on

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I was definitely over charge for mileage when I only went 3 miles away and three miles back equipment was dirty on the Outside of all the times I've used U-Haul services this was the most disappointing

Elizabeth F. on

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I booked online, still had to wait in line, and then was double charged.

aaron s on

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It was fast and easy. I believe it`s the best way to move.

Deno D. on

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Katherine J. on

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Signage was a bit confusing but overall a very easy return- we were in and out within 5 minutes!

Janell R. on

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Great all the way around!

Nanette S. on

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Max H. on

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Friendly, smileing, easy , thank you, max

Blaine M. on

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Robin B. on

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Ruozhou L. on

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brittany w. on

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Ben L. on

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Your front desk person was very helpful and efficient and so was the person who checked me in. Overall service was great.

Maria C. on

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The gas tank was given on Empty so they had to change the contract which stated the truck was filled with 1/4 of a tank.. still I was worried not to teach a close destination, but they insisted. For me a good improvement would be to have gas in handy and fill the tanks at least to 1/4 minimum. So inconvenient! Advice check the gas!!!

ALAN H. on

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I am reluctant to give a bad review, but you need to know my experience. When I checked out the vehicle, the staff was totally disorganized and unprofessional, which I think led to the mistake that happened later. The day after I returned my vehicle i received a call (I had returned it mid afternoon same day I rented it) saying I still hadn't returned the vehicle. I called back and said I returned the vehicle yesterday. The woman who answered said she didn't have any record of it, but finally said 'don't worry about it.' I was completely unnerved by this -- the people could not account for the vehicle and thought I was to blame! I think what happened was that when I checked out the vehicle, in their total disorganized way of checking out the vehicle to me, they probably input the wrong vehicle number and it took a couple of days to figure it out. Regardless, to go 2 days later, a day after I'd already turned the vehicle in and not have it figure out, and for the customer to receive a call like this, and the way it was all handled is something i won't forget. I will not rent from this location again -- I don't trust them.

JAMES C. on

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too expensive for a 3 hr rental almost 50% more than quoted.

yolanda R. on

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CUSTOMER SERVICE WAS GREAT I LOVE USING THIS STORE . THE YOUNG MAN WAS AWESOME WHEN WE TURNED IN THE TRAILER HE USED HIS MOBILE DEVICE WHICH HELP TO GET OUT FASTER THANKS

Jason B. on

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The inside of the van smelled of stale urine almost like someone transported a massive cat litter box that had been neglected for years. I tried to air out the cab thinking it may have been temporary but the stench persisted for the duration of the rental. That van needs a deep clean before being rented again.

abel r. on

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jovana a. on

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The line was very long and they didn't thoroughly go through the contracts.

JO A. on

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More parking space for customer vehicles, while U-haul truck in use. Jo

ANDRES T. on

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In and out with no problems. Employees were great. Thanks

karina b. on

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Alfred D. on

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Lisa C. on

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Ernest B. on

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Brent F. on

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Easy check in and out. Friendly staff, was very impressed compared to the NI35 location.

Richard A. on

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Excellent service at check in and also assist with attaching trailer to vehicle. Trailer traveled well even behind a small vehicle with no issues.

joelyn W. on

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It was a terrific experience. Everyone was very customer focused and efficient.

Tim L. on

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ANTHONY B. on

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N/A

JAMES H. on

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Raquenel J. on

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The counter staff were slightly dismissive.

Tashauna H. on

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Great service

robert k on

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the renting process seems arduous, requiring 3 phone numbers and 2 people. clerk input incorrectly. seems unfair to charge extra for late hours. called number for ass. listed, no answer or call back

Amanda J. on

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Harold O. on

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ALI A. on

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They charge me Gas money even I fill the gas,Truck was so shitty unbalanced weells and tires and so much loud noises was comen from driver side window.so bad experience for this location

John C. on

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Derek M. on

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Michael L. on

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Did not receive a receipt for one piece of equipment even though we requested that it be emailed.

Tyson B. on

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Terry R. on

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Staff is not friendly and lack of communication....

Catherine G. on

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rico f. on

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Need to ask all of the right questions, like is the car you are towing ALL Wheel Drive.. We wasted time and money trying to tow a customer's car. I hope we didn't damage it :/ !!

Curtis R. on

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ADAM G. on

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Kung Fu Panda 3 is my favorite movie of all time. Have you seen it? Whoa, it's the best!!!!

Jeff F. on

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Austin T. on

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Nick V. on

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Owner was friendly and easy to deal with. Very professional and courteous.

JOHN I. on

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Dale S. on

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First, the counter person could not find my order. This turned into a 30 minute reorder of what this site had called me earlier to say I had until 3:30 to come pick up the tow trailer that I had reserved days before. He tried to reenter my information and he could not get my tow vehicle entered correctly. He never did understand that my 2013 F150 was a super Crew 4X4 Lariat with the ecoboost engine and tow package. He first told me I could not rent the tow trailer because your software said my truck would not pull the load. Understandable, the contract shows that the engine was the 3.7 liter V6 instead of the ecoboost 3.5 L V6 with twin turbocharges that it is. The trailer was almost too short for the explorer sportrac that I told him I had to take to San Angelo. Once loaded, the rear tires were about 3 inches from the end of the trailer which made the trailer act is if it had too much weight on the rear and it had a tendency to whip and sway alot. I believe the tow trailer was too short for what I had to carry.

Arturo A. on

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Nothing

ron e. on

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Great experience

WILLIAM B. on

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Customer did not leave a comment.

Amber L. on

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Robert A. on

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Airport Shuttle

AUSTIN M. on

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Less wait time

ARACELI P on

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great staff.

KENDRA T on

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This is the second time I have used this location!

Stephanie R on

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An error stated it was in CA instead of TX. It took an hour to figure out where it was. I had to reschedule. The staff are not supported by Corp to have a quick response/technical support.

SHANE H on

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As I was moving out the staff, with the exception of one guy, was pretty rude and unhelpful. I was also told that the alarm wasn`t working for weeks at a time.

kathy j on

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the 30 days of free storage saved us a lot of trouble! thank you

Rachael H on

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They were very helpful in my specific situation and considerate of the cost of services.

vet t on

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Communication was poor. No one told me that the trailer was a extra $5 a day. There was a lock left on the uBox. And the piston that braces the front tongue failed. All frustrating experiences.

JOHN H on

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Everything OK

JOHANNA S on

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We used this facility to store our son`s things over 3 summer break at St Eds. I cannot say enough about the positive experience we have had with them.

REGINA T on

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The staff was rude and the storage unit was a hot box and just overall a bad experience.

GRACE L on

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Good

MIKE W on

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Great

MICHAEL C on

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Your staff is so helpful. Nothing is a problem for them. I appreciated working with them

MIKE W on

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Great!

KIMBERLY B on

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We were very pleased with our rental. Staff was pleasant and storage facility was clean

Daniel C on

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Delivery and pickup was perfect

Hunter B on

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U-Haul failed in the highest degree to communicate effectively. I had to drive twice the distance expected and was blatantly lied to three different times.

Aaron R on

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Didn`t have a lot of stuff but end date off one apartment and move in date for new apartment was about a week. This was perfect for my needs.

Lillie O on

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No one ever answers the phone. I also did not appreciate that the staff member left me outside to figure out what to do without answering any of my questions because it was 7p.

Brooks B on

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24 hours in advance notice to show up on site is a dumb policy. Getting randomly moved to a different location when you show up, without getting called is ridiculous. 200 character limit sucks.

FRANK G on

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We used the storage facility for almost 3 years and it was well maintained throughout the entirety of our tenure. Well managed too.

Albert Z on

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At first, there was tremendous confusion tegarding my reservation. It was worked-out and resolved in great part by supervisor Kim. Once the confusion was erradicated, all else was GREAT!

SUSAN C on

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When we went to pick up our stored items our lick was open- unlocked/ broken. Box was damaged outside. Mouse droppings inside. Really disappointed in the U Box experience and this 200 character limit.

MOHAMMED A on

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Civil law suit that is all there is to it

CHARLES S on

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been with yall for 4yrs. last two had several rent increase with no increase in satisfaction. management is a PRICK no hospitality no customer needs first.......

DANIELLE D on

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Customer Service was Great!

Eric B on

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Ubox was 3 weeks late. Everything was a disaster. Will NEVER use this location again.

Thomas M on

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After I returned my Uboxes I continued to get charged. When I was supposed to get a refund I was instead charged again.

Stephanie R on

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Satisfactorily answered my questions

KAMOLA P on

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Half the time scanner wont work I have to swipe my card at least 10 times to confirm my check in/out Employees dont show any customer service skills act like youre bothering them anytime they help you

Mandy M on

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Everything went well!

JASON S on

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Quit hiring Millenials

KENNETH R on

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It was fine no problems staff helpful and nice and facility clean

LENORA A on

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Great location and staff was excellent!

Clarissa C on

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The Ben white store employees were rude, had attitudes and made the whole experience unpleasant. Unfortunately because of the customer service I will no longer use or recommend uhaul.

Anya B on

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Box was clean, contents were in order, office staff was both friendly and helpful.

Fehzan A on

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Poor communication, constant emails that are incorrect, charged $1458 TWICE. Also, where is my refund for being late? Will never use again.

Fehzan A on

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Poor communication, constant emails that are incorrect, charged $1458 TWICE. Also, where is my refund for being late? Will never use again.

CAROLE C on

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From Ginny to the maintenance staff... All were friendly, helpful and professional. I will recommend Uhaul to everyone. Thanks for making my move painless!!!

Alexandra B on

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I was called a week before my move that it would not be delivered to my apartment. This was an awful experience and I had to make other delivery plans less than a week before my move.

LESTER L on

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I never had a problem with my stuff while i was overseas.All the time i was not even worried about any accident .Good job

Ashlee A on

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Boxes were fine. Had issues with boxes being taken out of the warehouse on time.

Ryder C on

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The service was very slow and not helpful. The Ubox was clean but did not come with the blocks or jack. I would recommend the ubox, but not the location we used.

JESSICA M on

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I had major issues at move out. I will be contacting your company.

JOSEPH B on

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Very helpful staff. Nice facility overall.

STEVE S on

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We had scheduled a trailer and storeroom 30 days early yet it was not available. Poor customer service - why does upper management ignore the poor reviews ? Will go elsewhere next.

CHRISTINA M on

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DISASTER...rude, unprofessional and uncompassionate

MARK G on

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Outstanding storage facility and U-Haul staff. Would definitely use again.

MELANIE C on

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The only complaint I have is that it was extremely busy and you need more people working the desk on weekends when people are trying to move.

ERIC D on

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IT WOULD HAVE BEEN NICER FOR THE GIRLS THAT WERE UP FRONT TO BE A LITTLE MORE HELPFUL AND NOT IN A RUSH TO LEAVE OR AT LEAST KNOW WHAT THEY WERE DOING

Abhijeet V on

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The staff was very friendly and helpful - however the u-box I got was quite dirty on the inside. The blankets were not clean and left in a mess on the floor.

JAMES T on

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The facility was very clean and the staff was very friendly and helpful.

HENRY M on

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No lights on top of the units . Thanks

CHRISTINA T on

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Had no problems with them at all. All in all a great place. I felt a sense of peace knowing my things were secure. The prices were pretty decent as well.

RAUL Y on

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This time a good experience but still don`t understand overcharges, still waiting on a refund to my account. I`ll keep everyone posted

CLIFF M on

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Normal access hours could be greater. Seems exclusive and a little ridiculous to have to pay extra to have access to something you`re already paying to own.

Clifton B on

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My box arrived a day late, but I was kept informed by the staff on it`s arrival and had an excellent person make an extra effort to get me my box ASAP.

CLAIRE W on

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The manager, Susan was so helpful And then Last night, Henry came to my unit because there were vagrants wandering and I didn`t feel safe out there by myself. Please pass along my thanks!!

Michelle G on

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I didn`t have any problems. The box came promptly and in good condition.

MELIK K on

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good job!!

NICHOLAS O on

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no prorate on the storage have to pay for the whole month

RAY V on

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Mr Polanco was very helpful and his staff was friendly and prompt.

DEBORAH C on

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The hours are fine now for me, however I asked to be put on extended access, and the one night I needed to get in after hours to finish moving out that night, I couldn`t get in-

HEATHER B on

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two thumbs up

LAUREN T on

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very friendly, helpful, and accommodating

BRYAN M on

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The shipping facility didn`t process my payment for shipping and I spent over 2hrs on the phone while various people tried to figure out how to let me pay for my shipment.

PATRICK C on

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The elevator door sometimes opens and closes two or three times before it finally moves up or down. Overall...a good rating.

ANGELA F on

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Perfect. I would have stayed longer but the rate was too much for my budget. I was very happy with the room and truck rental. Thanks!

Gail B on

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The process went very smoothly. Pleased with the entire move.

BRODI L on

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The reps weren`t rude, but they weren`t nice either. You can tell that none of them really care. My unit was difficult to get in and out of. It was a very old building.

TARA W on

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I moved stuff out of unit a week early. I called to ask about something, and they said my unit was canceled. I never told anyone I wouldn`t be using it anymore or to cancel it. A heads up next time?

CHARLES I on

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xxx

RAY V on

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Mr. Polanco was especially helpful.

GWYN T on

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The customer service I received was GREAT! Much better than in the past at this same location.

Brett D on

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A

Brett D on

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A

ERIK F on

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Experience was good

Paul B on

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Everything in the beginning was good, but when it came time to drop them off I spent over an hour over the phone trying to get the service I wanted and finally went the store in person.

DONNA T on

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Friendly, nice, efficient knowledgeable!

OLGA G on

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Crystal was a great help every single time I spoke to her on the phone or in person. Excellent customer service skills delivered by her!

KATHERINE N on

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Especially appreciated the wonderful staff! I like the area where you can leave/take items in good condition.

BILL W on

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The nice lady in front was unusually helpful to me.

ERNESTINA O on

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I have used this site for the past year and have always felt safe and it is almost always clean the bathroom is not especially late weekends at closing time

MARCIA G on

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I was glad i was in the climate control area, as i stayed longer than i expected.

Clay B on

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I have been unendingly disappointed with u-haul and the ubox. Your employees in CA, TX and through the 800 number are utterly uncompeteent. I will NEVER use uhaul for any reason ever again.

DWIGHT A on

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I felt comfortable with the security of the space, cleanliness and cooperative staff. frequency of rent hikes were excessive....DA

JODY S on

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My reservations for a truck and storage unit were terrible. The unit was assigned in a location other than what I had chosen without telling me Nor was the price for the unit honored.

KENNETH R on

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good training on customer service while employees are under high demand servicing customers.

ROGER L on

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Very helpful and clean

RICHARD P on

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one of the lockers that I was rented had a lock on it and we had to switch.

RICHARD F on

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no justification for a price increase.

KIMBERLY H on

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Great service, guys! Thank you so much!

MARCIE D on

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good

JOHNNY G on

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Customer Service is always great. Rates are high.

CHRISTINA U on

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The price was decent and the staff was nice. The loading dock is a major plus!

ROGER L on

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Even with several people in line everyone was helpful and friendly

Margaret W on

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Very happy with all services!

PATRICIA M on

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Convenient, efficient accurate. Thanks!

MAYRA O on

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great customer service was provided!

SHEILA N on

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Your facility is great. However the girls you have accepting payments are horrible at customer service skills.

Rory v on

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Ubox was not available for pickup at my desired time. Nor did they have my reservation for unloading my ubox on the correct day either. Numerous problems, Will not be using either again.

HAYLEY W on

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My swipe card never worked. I think that should be better taken care of. Also I had to call a few times to ask questions and was hung up on once. Other than that, I never had a problem with the staff.

KARA C on

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I had problems with card code access for my exterior-entrance unit. This presented a problem when I wanted to access the unit early on a Sunday and before work but no one was on site to help.

KATHERINE K on

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I rented a 15-foot u-haul for a one-way move and am very happy with all aspects of the service, particularly the option to extend rental on a per-day basis and complimentary 1-month free storage.

SHANNON M on

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Great facility, access hours, safe n clean... just too expensive but understandably competative for the area. Thanks for the space!

Anne R on

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One complaint: we happened to find out Sunday 7/26 it arrived Friday 7/24. I wasn’t contacted by anyone when it got here.

DAN H on

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Great staff and facility.

LAWRENCE F on

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The line was a bit long causing a wait. However the staff was very efficient and thoroughly explained options to help me make the best choice. The service was excellent.

SUSAN C on

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YYYYHYHY

CHRISTINA U on

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The person I spoke to was very nice.

CELINA G on

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call center called to confirm and DID NOT close my account it was locked-no access to my reservation. young lady at your location went through extreme efforts to get us taken care of.

HEATHER B on

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wonderful experience

kirk j on

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Counter personnel very helpful, friendly, and professional. Truck and u-box both as promised. The paperwork took a long time because the automation system appears to be very poorly designed.

KRISTEN B on

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The incredibly loud alarm went off every time I accessed my storage unit. I was able to sign in with my code but the alarm would go off anyhow. It was frustrating. The staff was very friendly.

JOHN U on

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In the beginning my experience was great. Lately, the placed looks dirty, the door card reader barely works and the only elevator was constantly out. In the end I`m frustrated and happy to leave

Robert R on

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Overcharged and/or lied to

MICHELE H on

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Daniel Christina are amazing!!

SARAH K on

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Elevator broken half the time. Clean faciliry but not secure - vagrants coming in and out and alarms going off and no one checking on them. Friendly staff but not helpful.

JANINE V on

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Crystal rudely...She was the most incapable unprofessional stupid worker. I waited for the manager he found my reservation

NADEGE L on

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He was very unprofessional. Plus the lock for my storage was never taken off after hours and it took the general manager an hour and half to come and take the lock off. I`m very disappointed.

JEFF I on

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I Was very impressive with the all around conduct and accessibility of the employees

PATRICK C on

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The elevator door was broken. When you push a floor button, the door would close and then immediately open again. Thank you.

ERIN D on

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I had one bad experience with a clerk. She was abrupt, rude and acted as though I was inconveniencing her. All of the employees were talking behind the desk and not paying attention to customers.

LYN D on

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I already have recommended this facility to other UT parents. We are always treated so well! THANK YOU!

MICHELLE W on

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Staff is very friendly and informative.

KRYSTAL J on

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the employee who was helping my dad and I. Not only did he seem high, but he forgot to offer us a pad lock, and many other things needed for my storage unit.

DIXIE P on

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Fix your elevator!!! It`s operation is unexceptable, especially when you are paying movers $95 an hour!

MELANIE T on

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Staff were most accommodating with this unit and the situation we experienced. Special thanks to Ryan for his cooperation and consideration. Sylvia Jackson and family of Melanie Toney.

KATHERINE N on

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One man on the staff was EXTREMELY rude when I asked him a question because I didn`t understand. Horrible customer service.

JUSTINE S on

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Did not like than annual price increases

ALICIA W on

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Elevator button needs to be depressed until the car starts moving -a little finicky but you get the hang of it.

RHONDA O on

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The units are well maintained and clean. The staff is always helpful and great. We have rented here 2 times for temp rental.

DAVID D on

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Very clean

JOHNNY G on

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Facility was fine but door was too small to fit a 9 foot couch inside. Took all we could to get the couch inside storage room.

VALENTINE D on

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I wish I would have asked for her name, but she had a couple of piercings below her right eye. She was very polite, welcoming, and informative. Thank you!

BELVIA S on

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Great service

JOSHUA S on

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The employee that helped us was fantastic! I`ve always loved you guys and you never cease to excel in what you do.

MARTIN L on

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The facility was in excellent condition.

SAMANTHA C on

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I had storage space less than a month, but they would not prorate the amount I paid for the space. That is not good service in my opinion.

DIXIE P on

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Great place but the elevators were a bit inconsistent, there was much button pushing :

REBEKAH S on

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Elevator was out but office people were friendly and helpful and elevator got fixed while there.

BRENDA M on

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Very nice customer service by Ryan Polanco.

FRANK R on

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I was grateful that the nice Lady that helped us met are needs for our movers so that they wouldn`t charge extra she put us in a good location.

CHAUENCY R on

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Manager had me waiting in the lobby and never came our to speak with me.

BARRY S on

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Great location, experience, supplies, advice and personnel. I want one !

RICHARD A on

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From the beginning, my relationship with Jesse was great. He even helped me move stuff on more than one occasion. Not a disparaging word for this fine place.

LESTER L on

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Everything was fast .professional and the storage clean.

DONALD M on

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...

JULIO C on

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I used the long distance service Austin Brownsville. I was provided a defective Uhaul. Steering wheel unstable=dangerous on the road. Will never use this location again!

KAMOLA P on

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I was not told that I had to check in, alarm kept going off but no one came to check on it so makes me worried if an actual break in were attempted, would anyone actually go investigate?

ELIZABETH G on

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The lady at the desk was extremely helpful and friendly.

AMY G on

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They were friendly and helpful. That lady did explained everything details specific about this policy . I understand no problem.

DARLESS V on

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Horrible, disorganized

GINA R on

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Everything was great.

CALIXTA M on

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There was no scanarea for my card didn`t require me to enter our pin number

DARIO G on

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There was individual by the name Jesse that was very nice and helpful

DARIO G on

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There was individual by the name Jesse that was very nice and helpful

LASHEEKA M on

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Knowledgeable and professional above and beyond. They helped me and my daughter reserve a truck and vacant our storage unit 2325.This location is always so helpful. L.Mack

LASHEEKA M on

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Knowledgeable and professional above and beyond. They helped me and my daughter reserve a truck and vacant our storage unit 2325.This location is always so helpful. L.Mack

LARRY H on

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No problems

MICHAEL D on

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Nice, clean and easy to access

JOE R on

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service was slow even though it wasnt busy. I c oulfnt deactive my alarm on unit and I had to stop what I was doing since my card wasnt activated and had to go back to office to for this.

KRISTEN B on

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No comment.

JESSICA P on

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clean. secure. friendly staff.

CAMILLE C on

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The staff was super helpful and genuinely in a great mood. Definitely would recommend this place!

PATRICK I on

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4 different people helped with all my needs from uncoupling a car trailer, returning a truck, setting up storage, and crediting a returned item. Thanks!

MICHAEL H on

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Reserved unit not available. - But the reservation keeps the unit free. That`s why you have the reservation. - I know what a reservation is. - I don`t think you do.

CHARLES M on

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Security problem when no fence between outdoor drive-up stalls and forest housing homeless `commune.` Always wondering when one of them would get drunk and have pair of lock clippers...

EVELYN D on

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The U-Haul storage facility on Ben White in Austin was a great experience, safe, clean, and easy to use with a friendly and helpful staff.

ARTHUR A on

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NA

ALISON B on

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Good

BRANDON A on

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Manager was great.

SCOTT K on

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Great facility. Great employees.

Donna d on

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the door on one box did not close properly and caused much difficulty when trying to access my belongings inside.

MARY E on

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I toldthe guy I wanted all hour access and he said OK but never gave it to me

THYRA D on

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I use many storage units yearly. This facility has an outstanding super helpful staff. I vote them one of the best businesses ever! Great job manager Jesse! Best U-Haul 2014!

ZELMA C on

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The staff was very accommodating. Thanks for a very positive U-Haul experience.

JESSICA P on

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easy. convenient. friendly staff.

CLARIE B on

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The facility is well maintained however very frustrated w/ repeated rent increases. We found a larger storage unit w/ more convenient access hours significantly lower rent.

BRENDA A on

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The month after I rented the storage for 3 months, the rate was raised. I felt cheated since that was not revealed at rental time... seemed fishy like it was targeted at college students.

ROSE F on

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Until the very end When a person in Black Uniform unhooked the trailer from my car I did not like his attitude he just left the light cord hanging instead of placing it into the trunk of car

ALEXANDER S on

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Always great to me!

TYRAH D on

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The staff was very helpful.

DAVID D on

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Very convenient.

Addie A on

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Staff was very friendly and helpful. 2 times I asked 24 hr before for box to be out by certain time and both times it never was ready

AUDEY M on

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The Uhaul facility was very well maintained. The staff was always helpful. The location was also convenient to our daughters college. We will definitely use the facility again.

LYN D on

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We appreciated the level of service from the employees at this location.

EUGENIO G on

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The staff was very professional and helpful. Thank you for your services.

BRENDA G on

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Always so clean in the building

RON A on

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Very good all around experience.

JENNIFER F on

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Everything ok with exception of some staff that was not very helpful, and did not pay attention to what I was saying. front desk surely needs improvement.

hannah n on

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Ben White location was poorly managed. We waited 3 hours. Line of people out the door, none were helped for over an hour.

DEBRA S on

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Thanks for making this experience easy!

NATHAN A on

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The storage facility had many unlisted fees. Needing to use my own circular lock, not listing that unit was not climate controlled, no elevator to second floor, insurance required. Will not recommend.

MICHELLE N on

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Never using Uhaul again. 1 my storage unit was reserved wrong 2 my phone number was entered wrong 3 when I went to go pick up my truck...it wasn`t there.

KEATH F on

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The unit I was assigned was damaged and I notified the employee who helped me. Additionally, the parking situation is horrible and needs to be looked at. Very dangerous. There is no where to park.

DARLESS V on

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CALL ME 200 CHARACTERS IS NOT ENOUGH 512809-5178

BARBARITA R on

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I was happy with the person who checked me in but then I got a call later that they had given me a unit that had already been rented. Eventually they admitted they were mistaken but did not apologize.

MARINA N on

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The card could not getting access. I dislike the price went up. I just had two times increase the price. I just decide took out of my stuff things. Thanks

AL R on

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Clean, well priced but needed to move due location and consolidation. You should create a one-time payment option on your web site rather than being forced to commit to a monthly auto draft.

DAVID S on

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Staff was very helpful.

BYRON B on

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My daughter has used these facilities for 3 years while a college student. Her experiences have been very good. The staff has been very helpful whenever I called from MD.

PAMELA R on

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Yelp reviews were very low and concerning. James was very professional

CLYDE C on

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While some of your staff were very friendly, some were not. I visited the site several times, rented three times and was going to rent to help some friends. we are going some place else.

CYNTHIA S on

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Great experience

MATT C on

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My order was not ready, girl at the counter was not at all helpful, every person I dealt with at uhaul had problems with their computers.

THOMAS C on

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Staff was always very helpful and accommodating. Very positive experience all around.

SONAL T on

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Communication and computer issues. Was not confident that I`d ever see my stuff again. I did.

SARAH L on

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Great experience. Thanks and best wishes.

JUDY S on

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I had the worst experience with Uhaul and their staff. I will be writing specific yelp Reviews about how awful this move has been.

JOSEFINA D on

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The staff member that helped me was very pleasant and friendly. Understood my needs and was a very good listener and communicated with me quite well.

AUDEY M on

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The staff was very friendly. They took time to show us different units and answered all our questions.

CATHY W on

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My boxes were shipped from Austin, TX on April 1 - supposed to be going to Illinois. Today is April 23 and I still don`t have them. No one seems to know where they are.

RUSSELL P on

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Never. I hated my experience with U-Haul. The Austin location was fine, but the runaround I got from SF and the headquarters was shitty.

ANN S on

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Ubox not locked upon arrival. Latch broken. Box not strapped. Professional and on time delivery. Many attempts to schedule pick-up. Calls not returned. Charged each month. Refund requested.

JOSEPH F on

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I suggest fixing the card reader - one has to swipe it 5 or 6 times in order to get in

BETTY N on

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The staff were very unfriendly, the U-box was left outside, because some things were wet and also, the price that I was charged was not what was advertised. Will not use U-haul for storage.

CHAD W on

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No move in specials or discounts, not even for veterans. The staff is pretty rude, or holds an attitude like they are better than you.

THOMAS M on

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Was dissapointed with the attitude of the staff at the Ben White location. Desk staff is not friendly and seemed annoyed they also do not care about customers.

DONDI P on

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This storage facility was very good as far as storage facilities go.

MELONDY T on

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Everyone was very friendly thank you

RICHARD W on

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I was greeted, helped, and showed my new storage unit. My rep was very courteous and professional.

TIFFANY T on

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Everything was great. Smooth transition from getting the storage unit to returning the trailer.

STEPHANIE P on

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The lady assisting me was rude. The location of the unit is awful and was forced to buy one of their locks. I was put into a unit with rat control and tape keeping the walls together!

JAMES B on

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Angel was excellent setting up my account and patiently answering all my questions.

LAURA B on

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Since my previous review manager Jesse Sedillo has taken care of my issue and credited my account. I will be using this facility again in the future.

KRISTA H on

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Fiona Mason was great, super sweet and so helpful!

LAURA B on

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Manager Jesse is very hard to reach. Would not call me back and had his nice staff tell me: No pro-rating or future discounts $ was autodrafted 2 days before moving out of unit

DAN B on

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We had a very positive experience loading the U-box. We hope to have the same result when we pick it up in a few weeks in a different state.

SENDERO H on

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Manager was especially helpful and courteous. Great value compared to other storage units in the area.

HANS L on

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courteous and helpful staff

DANIEL W on

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Pulled the box quickly for me. ox in good condition

JOSEPH F on

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I appreciate the access to carts...

OSCAR J on

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Uhaul on Ben White is awesome.

JUAN M on

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the facility was good.

ROBERT V on

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Great service. Thanks for the roller carts.

IDALIA G on

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The attendants were knowledgeable with the Facility`s hours of operation.The young man who assisted me when returning the rented truck was kind enough to return a jacket that was left in the truck.

TIM C on

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Ben White location was good. Garden St. Titusville FL received my U-box AA3535C did not call or document and allowed my box to go to Cocoa FL. Researched myself to know all that. Not good.

SHARON L on

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Knowable staff and very helpful.

PAULA N on

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I was so impressed with your facility. My salesperson, Fiona Casey, was so efficient, polite, and helpful that renting a van was easy and free of stress.

CRYSTAL O on

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Not good!!

BRYAN B on

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Box was damaged beyond repair by Uhaul. I was charged $300 more than quoted price.

MARIA ELISA S on

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Had to move to another storage unit that was priced lower with insurance but slightly larger.

NANCY T on

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Staff was friendly and very helpful.

MATTHEW W on

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I have no complaint`s at all, in fact I would recommend u-haul to all my friends family!

SHANNON D on

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Very impressed. Thanks for everything

KEITH D on

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Good. Directions to access not clear.

KEITH W on

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Great storage unit.

SHARRON C on

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Once I learned how to do everything. It all went smoothly.

HEATHER K on

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Very stress-free

JAMES M on

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Very good

ALINA C on

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I paid for extended hours The employee gave me a pin, she was very distrated not paying attention the pin was wrong, I had to wait hours until another customer came. Worst customer service ever!

ANTOLYNN D on

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Great management! Thank you!

THADDEUS T on

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Fiona was exceptionally friendly and helpful--a great customer service professional.

JULIE M on

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Jesse was very helpful and. Stayed Late to help us finish our storage unit rental

MARY R on

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This staff was quick to help and there was a friendly member who was just learning. However, the trainer was unfriendly in tone.

MICHELLE J on

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The cleaning lady was very helpful and efficient

ANAKAREN G on

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Thank you all for making these 3 months of living between places a little easier. Blessings to the whole staff. Happy Holidays, Anakaren Garza

MARY E on

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Capable, helpful, efficient, polite staff - thanks for all your help

AARON F on

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good

ANGELA A on

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For a storage facility, I am pretty impressed. The entire place was very clean well lit.Perfect storage facility with convenient hours for access.Great location too.

ANTONETTE S on

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Staff was very helpful and friendly.

KEVIN Y on

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Box arrived before promised time, staff had everything ready when we arrived for pickup. Managers at both locations called to update on status. A great experience.

NIKHIL A on

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Some of the staff were good, some were just miserable. Also, your policy on trash is ridiculous. For the amount we pay, the least you can do is allow us to use the dumpster.

SARAH S on

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THANK YOU to Steve Lyski at the Kingston location for all of his patience and support as I made this move. Really appreciate his work and attention on this.

HEATHER K on

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Knowledgeable and very friendly employees. Alarm kept going off while we were unloading. It was turned off within a few seconds all but one time, it went on for at least ten minutes. It was very loud.

CHRISTOPHER S on

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Occasional burnt out bulbs but the main problem is your security system. if I had a bad heart I would have had a heart attack when the alarm goes off. it happened everytime I was there.

SHARNALI D on

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I won`t ever use this service again because the website makes it look like it will be so easy and one click service but in reality it`s way more trouble than it`s worth.

VALERIE B on

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Excellent.

SUSAN A on

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The facility was great, but our unit was not registered in the database so an alarm went off each time we opened it. A minor aggravation but still...

KAREN H on

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Terrible service at this facility! Disorganized, unfriendly. NOT HELPFUL! They couldn`t keep track of their own equipment. Girl scheduling was rude and unhelpful.

JACOB H on

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Good value although the system to unload seemed cumbersome and the staff seemed a little attitude like when I would come to unload.

PAUL T on

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Facility Manager Jesse was quite professsional and helpful, please commend him.

JIM H on

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phoned office to gt a unit. gave cc, got a unit number. got there, said no charges , new unit . now fear of double charges. staff member rude, indifferent

SETH Z on

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Delivered w/o rain shields and rained on as soon as dropped off. Locks on two of the boxes damaged and fell off without using a key. Forklift left grease and skid marks on our driveway.

CINDY V on

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Most unprofessional and rude manager I`ve met.

JENNA S on

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closing at seven during the week was a little inconvenient.

JENNA S on

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closing at seven during the week was a little inconvenient.

MONIESHA M on

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Poor,never renting from here again. rude, uncooperative staff

JULIE G on

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Clean, convenient, carts and helpful assistance. Next time I need storage I will use same facility.

KIMBERLY J on

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Poor customer care and coordination btwn call center/local branches. Still awaiting my written/signed $120 refund from manager.

TED-STEPHEN L on

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We reserved the box and a truck to take to our house for 7:30 am. By 10am, they couldn`t find the box.

HOLLY A on

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It`s was generally a good experience.

GREG F on

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superior in all aspects

EDITH F on

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While the facility was excellent, the rates were high and they did not pro-rate when I moved out on the 7th and I had to pay for all month. Too Expensive.

ROGER H on

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Second time around, was much better than the first.

ROGER H on

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Did not have a storage unit ready as promised. BAD EXPERIANCE!! NO LIGHTS IN STORAGE UNIT!!

LORI L on

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horrible experience will never use again too much to fit in this box!!

FLOR R on

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Selecting a storage unit was easy and there was no hassle ever in accessing it.

MAKHAIL H on

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This was a terrible experience.

ERIC P on

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My box got shipped 50 miles from where I was told it could be shipped and a week later than when I was told.tried to charge me 250 to correct their mistake. eventually taken care of. not impressed

MICHAEL W on

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I gave 24 hours notice arrived on time and had to wait 35 mins while they got my ubox. It was the wrong one I pointed this out to them. It took another 40 mins while they found the right one.

MARIANNE S on

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We had a very good experience with your U-Haul facility on Ben White and we will be using your facility again in the future.

GERALD L on

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Great!

TUCKER H on

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I was moving at night, so the closing time of 10 pm was a difficulty.

DANIELLE R on

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At times the staff was very friendly and helpful, at other times not.

BROOK B on

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Staff was helpful and nice. Facility was in pristine condition.

CHRISTINE G on

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Unhelpful

DONDI P on

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Great customer service.

DEBORAH B on

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Everything about my storage experience was awesome! the staff were all friendly and helpful and the fees etc were so reasonable! I loved doing business with this facility.

LORI S on

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GM @ TX site is awesome. My box was lost misshipped. TX GM helped me find it and get it to me. I will do storage at this site soon. not sure about using ubox again

MARK SOMGYNARI G on

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would rent from again

GLORIA S on

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I came in on a couple of occasions and each time the customer service rep was very helpful, especially in 1 case when they could have passed me off to another line that I was not aware of.

MEHRON A on

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Need more supporting staff.

DEBORAH M on

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There was a problem about renting the truck but it was handled every professional thank you for a great move.

OSCAR J on

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Fiona is cool. She knew everything.

BENJAMIN F on

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Fabulous

FRANK W on

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Ill be back next time I need a storage unit.

R JON B on

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The women in the Austin, Ben White Dr location were rude, could care less, and do not belong serving the public. On their attitude and service, I would not use U-haul in the future

COURTNEY D on

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My Ubox was delayed a week and i was overcharged 150$. Entire experience was a nightmare

BOBBY J on

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Thanks Sue.

DEANNA J on

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Appreciated the good customer service.

WOLF S on

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Excellent experience with a quality facility

ON CALL S on

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The only problem I had was they were having issues with their electronic system and it never worked for me while I was there so, I don`t know if my codes work now when i return.

CHRISTINE G on

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All information and reservation was incorrect, was lied to about 1 month free storage special, staff seemed apathetic. Will be sure not to use services again.

VIRGINIA P on

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The staff all employees were very clear about when rents were due as well as being efficient. All in all it was a very pleasant experience.

JAN C on

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Very helpful.

RAMONA B on

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Made my day easier!

KIM B on

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Good

HYE JEONG L on

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The staff was really nice and generous. I was almost late to the storage but he was nice enough to let me in. It was a great experience and also it is cheaper than any other places that I know of.

BROOK B on

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very helpful staff, nice facility

TREVOR A on

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Very quick and easy.

DAVID B on

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Our service rep was very helpful and efficient. The truck was clean and ready to use. The facility was well run and well supplied. Thank you.

TOMAS C on

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Lady that took care of us was very courteous and attentive.

ERNESTINA F on

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The only thing I say is that the storage room was too far from the elevator and there needed to be another elevator on the other side of the building.

MARY E on

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The folks at this UHaul, especially the manager, are just great!

WILLIAM A on

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Miscommunication at first was completely resolved by the manager Jesse. He made sure the box was delivered promptly.

JUSTIN B on

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Would like to have 24 hour or at least something a bit later during the week access without paying more than the $90 /month I already paid for the small unit I had.

TRINITI B on

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Felt my stuff was safely guarded

SOUTHSIDE F on

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it`s not them, it`s you at headquarters. Your 800 number said they had a unit with a gate, this was not true. You waste my time. Never use you again

MICHAEL J on

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Had a good experience all the way around. Thanks

SAUPPO C on

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Misspelled name and forced insurance as an additionally fee is uncomfortable to accept.

ALEXANDRIA H on

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No.

ANDREA S on

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Thank you!

BRYAN B on

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New facility, clean, easy access.

JEREMY B on

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Customer service was terrible, but the facility overall is good.

LOUIS M on

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Everyone is always nice, gave me a new access cards when mine wouldn`t work. Made my life a little easier. Thank you

ERIC P on

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You made Your Comments a required field? Really?

KIMBERLY S on

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Horrible service, disorganized, could not locate my box after calling for a week

SCOTT S on

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Clean, convenient. Customer service was really first rate.

SERGIO L on

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excellent service provided b the personnel in the office

TANYA S on

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All employees except manager Jesse were great.

MATTHEW P on

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too much poison control...makes me start to feel sick after being there over 15 minutes or so.

DANIEL F on

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Jesse once lied to me about the closing time so I could have the rental truck returned earlier. 200 characters is not enough to appropriately comment. Uhaul scores even less.

WILLIAM S on

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Staff very friendly but system did not update reservation made earlier in day.

MIRANDA B on

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Rude staff on multiple occasions.

SAMANTHA S on

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Paid for after-hours access, on move-in date my unit hadn`t been unlocked and I had to take all my stuff back and return the next day. Always took a LONG time in the office if I needed anything.

THOMAS C on

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Nice new facility.

JAVIER M on

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Everything was good and good costumer service at the register.

RICHARD S on

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Great service, very nice facilities.

RICHARD W on

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The customer service me and my wife received was excellent.Thank you. Richard

JOSE M on

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The manager of this facility Mr. Jesse Sedillo is very unprofessional. He lies to the customers and does not keep his word.

MINDY C on

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Excellent

DENNIS M on

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Terrible customer service. I will never go back there or rent a uhaul again.

CLINTON C on

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Very easy transaction and friendly staff

NENETTE G on

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courteous staff

SUMIT G on

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Good

VERNON W on

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New clean quality storage

NAZRAL T on

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Staffs are unfriendly. Got a run around about VIP voucher. Misguided about storage rental policy. I was charged the full month rent even though I used only 10 days.

BRIAN A on

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Staff was unwelcoming, not customer oriented, blunt, and rude. Facility alarm would go off randomly. Gm was good.

DONNA R on

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U-Box was an economical means of moving one way. However, we were double-charged for delivery/rent/insurance and continue to have a very difficult time getting U-Haul to REMOVE this incorrect charge.

JESSICA G on

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It was an awesome experience, manager Jesse Sedillo made me feel welcomed and appreciated!

JUANITA L on

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There was a misunderstanding about the delivery time. In spite of that fact the store manager accommodated me. Thanks. Excellent service. I will definitely utilize Ubox again.

VINCENT D on

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I`m done with u-haul and I can`t trusty their job. Because they ain`t doing service well to us.

AMBER L on

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consistent great service

ALICIA L on

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There is a person who works for you at this location that is not friendly and is not helpful. His behavior alone would make me never rent from this location again.

ANITA D on

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I LEAVE A STORAGE FACILITY WHICH I HAD PREPAID ONE MONTH`S FEE AND ADM FEE. NEVER USED THAT FACILITY, WHICHED TO U-HAUL AND ATE THE LOST

JUSTIN B on

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Good experience. Would like to have been greeted by staff when I arrived at the facility. A simple we will be right with you goes a long way.

JAVIER C on

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I wish you had more people working the counter, the wait to be able to talk to someone was always quite long.

MICHAEL J on

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The staff was very friendly and informative and the facility is great.

RICHARD P on

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Mr. Jesse Sedillo at 304 Ben White, Austin, Texas location was very professional and of great service.

BRIANA B on

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My entrance keys never worked and my unit was given to another patron, wiping my information from the database. It became an ordeal every time I visited my unit.

MARIA O on

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Service was horrible. No call backs, reservations not met. And Still billing when nothing is there. Totally not a HAPPY customer!!

CATHERINE L on

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Staying open a little later in the evening would be nice. Thanks for the clean facility.

BECKY J on

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Would be better if normal access hours were extended to around 10 pm. or better yet 24 hour access without fee for card.

ERIN J on

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Disappointed. Couldn`t get a hold of location to notify I needed pod. Was not informed SUV using wouldn’t work even though it was plugged into the system. Lack of care, training and moved very slow.

ELIZABETH L on

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Express desk is setup for Storage with no one working there and a long line on Sept 1st.

DANA H on

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Very helpful staff, timely service, perfectly maintained storage facility

RUDY C on

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All was great.

SEAN K on

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staff super nice except for the woman managing them. she`s super rude and a little disrespectful in the way she speaks to her crew over the 2 way radios.

CHARLES S on

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they lost the key and it was not easy to get in and out of and normally had to wait in line just to get a key but nothing to bad

JESSICA G on

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It was incovenient that there was one elevator and it didn`t work when I moved my stuff in. Good idea if there was more than one elevator.

OPHILIA C on

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I heard incorrect deal details from the UHaul call center. When I got there learned they were wrong, the manager honored the deal anyways. Thank you very much, and I`ll definitely come back again!

YUXIANG L on

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Overall it was a good experience. I will definitely come back for future business.

CLARIE D on

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The staff was not very friendly and appeared bothered by the customers.

R G H on

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worked for me

LAURA C on

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The staff is helpful and friendly. Great customer service draws people back to this facility. It was a smooth move in and move out. I highly recomnend this facility.

STEPHEN D on

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only problem was there was not a trailer to carry both U-boxes at once, so I had to make twice as many trips.

ROBERT D on

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Excellent Service and friendly staff.

ROBERT R on

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Very well maintained and clean

LAURA C on

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Aracely was extremely helpful and eager to serve us. I will definitely recommend this facility. Thank you for a good first time experience.

TRINITI B on

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Helpful

WILLIAM Y on

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thanks for helping me execute my move

JANELLE K on

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no problems at all! Very ,very clean and cool! :

AMY C on

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The site manager Jessie was great. He was friendly and made the whole process easy. Moving is hard enough...it`s great to have folks like him to help. Amy Cichowski

JANET W on

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Everyone was very friendly and helpful. We encountered no problems at all! Thank you.

POLLY S on

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People kept tripping the alarm. How to use the access card was not very well explained. I`d recommend explaining this better. Other than that, I`m pleased with my experience.

NICOLE R on

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Inside storage building always very very clean!

ANDREW C on

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Uhaul didnt know that I returned the truck. A different location called me asking if I had returned it, when I returned it to a different place a day before

SIMONETTA R on

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After left room 200 Jesse said paid/cleaned/set GETTING LATE NOTICES! Simonetta Rodriguez uhaul@simjon.com mobile 512-608-5829, husband John MacCord 512-608-2948. WANT TO PRAISE THEM ON YELP!

COLLEEN C on

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Rent here! Ask for Jesse. He is awesome!!!

ROBERT R on

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Great facility and good service

STEPHANY G on

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The facilities are clean and smell good and the staff was very helpful explaining the system checking in and out and all that

JESSICA P on

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lines are long during peak hours ... be prepared! but they still seem to be super efficient and friendly.

YUXIANG L on

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Very good

WILLIAM J on

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Very modern facility. Hours - short, loading dock - crowded, explanation of facility - so fast I ended up tripping alarm twice. negative recommendations to friends about this location.

OPHILIA C on

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Thank you very much for honoring the promise made to me by the call center folks, even when I had the terms explained incorrectly to me. I will definitely use this storage location again!

GARY D on

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Sad really

JOHN F on

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First rate Facility!! My only complaint is that my unit had the brass lock with the green tape still on it when I went to access it, which was NOT COOL!! I was paying 2 guys BY THE HOUR to unload...

KALEY E on

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Everything was very easy. I wish the 24 hour access were available to every customer.

STEPHEN B on

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Nice and clean place would recommend.

EDMOND L on

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The place was very modern, clean, well lit, secure and the best value.

EARL B on

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The front desk staff was very friendly and helpful

ROBERT C on

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Very helpful and courteous.

STEPHEN B on

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I found the facility to be nice and clean well secured access overall experience and satisfaction, excellent.

RANDALL A on

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Nice

JACK W on

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I reserved a 10 by 20 unit on the uhaul website. I called the local store to confirm. When I arrived they didn`t have a unit available, so I had to take a smaller one at almost the same price.

GREG P on

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Very good office staff. Was very happy with the service I received.

JULIE S on

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Price is a little high no facility in Cheyenne, WY.

GWENOLA S on

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Not very friendly no smile. Employee swept credit card and completed transaction than said card debited each month automatically. Customers need to know this before handing their card.

KATHLEEN R on

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I really appreciated the staff physically taking me over to my unit instead of trying to explain it verbally.

GEORGE H on

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The staff member helping me was excellent. He spent had to locate an old receipt of mine and instead of telling me the system didn`t keep records that old, he spent time looking for it. Very happy.

ALICIA L on

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The facility was fine but your call center is not great.

SANDRA X on

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Everything handled quickly and efficiently.

MELODIE Z on

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Often seemed understaffed at the counter, with a line of customers and waiting times of 5-10 minutes. That is the only reason I did not give an excellent rating.

ANGELA A on

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Extended access hours beyond the regular daily business hourswould be helpful. It is not always convenient to access the storage unit between 9am and 6pm or during other ours the office is open.

IRENE R on

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Very happy with Jesse. Helped a lot..

OSWALD W on

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Everyone and the facility was first class. Thanks for making it easy.

MICHELE B on

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horrible

MALLORY T on

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nice new facility still working out security kinks though the alarm went off unnecessarily several times while we were there

KARIE B on

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I wanted to make it clear that a couple of people on staff, one inside counter and one mexican man that delivered the Uhaul we rented was awesome, helpful and nice. I wish I caught his name.

SCOTT M on

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Every time I had to go into office to set up storage or move out, I waited a long time, staff did not know how to terminate my rental. Very unprofessional. Staff needs training at the counter.

KEVIN M on

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Very helpful!

FRANCISCO M on

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They delivered it the day after it got there I didn`t call until almost closing time the day of delivery.

MATTHEW S on

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Jesse Sedillo is fantastic. We had a very large shipment coming in 16 pallets for a creative endeavor and Jesse made the process easy from start to finish. I would highly recommend this facility.