Customer Reviews for U-Haul Moving & Storage at Broward Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Broward Blvd

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Joana M. on

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Paula N. on

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Omar T. on

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No One Like U haul...

kellyann d. on

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al h. on

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CELON S. on

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Karen W. on

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The clerk in the office provided the wrong key for my reservation. I went through the entire inspection, process and then realized that the mileage was way off. Then had to wait again for a new vehicle. It was a long line of issues with UHaul for issues with the SR84 & I95 site not having my vehicle so I was happy to actually get a vehicle even though it was a hour later after all of this. Christopher working the line outside was a light in all of this struggle of a day. He was so helpful and friendly.

Brent I. on

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Very Professional and efficient!

LORI B. on

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Lisa B. on

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LESLIE J. on

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Customer service is really good.

ANTHONY S. on

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TANASHA C. on

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Calling in to make reservation and pick up, customer service was excellent! Return had hiccups, details were limited especially with me being a first time customer. Then, explanations were limited. My recommendations : upon return it would be nice for the agent receiving the truck to collect keys then give the customer the directives on what to do next. Overall through, it was a pleasure to do business with you ??

John W on

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Staff at your location very helpful

raymar f. on

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sherry l. on

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BARRY D. on

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Everyone I encountered at this location was more than outstanding. I would be honored to recommend and return myself for future business

Jennifer S. on

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DIANA C. on

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Customer Services 0. Not Good Morning at all, never explain to me the difference between vans. The only person Who has matters was the person that's work in returning

CHRISTIAN C. on

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Great service, clean trailer All good

Jose C. on

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driver f. on

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your people are great in that office and the business office. I am very happy with your firm.

baldo l. on

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Employees is very friendly

Tommie W. on

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Everything thing was outstanding, and so simple.

palma w. on

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Andre M. on

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LISA C. on

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Have more trucks available

ZEKE Z. on

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I rented a trailer 6x12 enclosed, waited for the woman behind the desk to acknowledge me for ten minutes, Before I could pay her for it. After I loaded it I noticed a flat tire( back tire on driver's side if I do remember). After I had that fixed at pepboys on the road, I stopped at a gas station, I was told by a passing dude that I had a brake light out. Upon my inspection I realized that I had only one taillight. I played with my connector, and cleaned all the terminals on trailer light harness.). I had 1 taillight, and no way to rush back and drop off trailer before my 24 hours were up. After a bit of haggling, the manager came and comped my second days rental fee..... I had to let him know that I didn't mind paying for 2 days if I could have used it 2 days. Plenty of work to do and your trailer is bigger than mine. But I didn't feel right driving somebody else's trailer in Miami rush hour traffic, with one taillight and a low tire.

laurence w. on

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mary c. on

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Move all of those boxes out of the middle of the flow to the side so we're no where customer service is it is too many boxes in the middle of the floor

johanna v. on

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SHANTISHA O. on

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Give customer Quick training to use the truck and know how to talk to customer the right way. Don't try to rid customer off .

roberto l. on

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EDWARD m. on

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Ryan D. on

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Jessica C. on

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The staff there are very unprofessional. On their cell phones, talking, the phones were ringing and they just let them ring. When I got to the truck, someone was just getting out of the truck, which means they didn't inspect the truck. I drove the truck to the furniture store and loaded my furniture, when I got to the place to unload roaches were everywhere coming from every corner. There was also cooking oil or car oil in the back Of the truck. I called the customer service number to see if I can change the truck and we couldn't get in contact with the Broward Blvd location, the customer service rep said the phone was just ringing. I was able to get a different truck which made my move successful.

VINCENT M. on

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LINDA W. on

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I had a little problem and it was taken care of right away. Could not do any better.

Ankur M. on

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Worst experience with your company

Jack W. on

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Mark S. on

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Reserved a storage unit and then it's not available upon arrival.

KRYSTAL S. on

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ARMETTA M. on

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give up to 100 miles free then charge mileage

RAHEEM T. on

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Make it clear that you can drop equipment off at front door and get receipt outside with the attendants

Patrick M. on

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Did not connect lights. Trailer was covered in yellow paint. Blown tire - no tread! 3.5 hours alongside I95 in sweltering heat - dangerous traffic - I could have received a ticket for UHauls negligence.

dwight b. on

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ARIEL R. on

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ANTONIO G. on

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Everyone there was very kind showed me everything I needed to know and the exact price they quoted me is what I paid so all-in-all it was great I use you guys all the time and I always use you guys

Thomas P. on

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Juan E. on

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The inside was not cleaned, ropes from previous customer still attached. Different sized tires (according to the receiving agent this should not have been given to a client because it is a hazard). Additionally, one tire was inflated in excess of 60 psi while the other was at 52 psi. Tires clearly reads that the maximum inflation is 44 psi. My believe is that when the last client returned it, no one at the pick up facility took the time to inspect the trailer for the basics. When it comes to this facility customer safety is not a concern... Very disappointing and sad. For your safety, do your own inspection before you take on the road.

Tiffany4sure C. on

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Customer service was great. Good job Trevor.

Chastity B. on

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I made a reservation for pick up at 11am, vehicle wasn't at location until 1pm. This delay caused me added expenses and when I requested to have the $50 guarantee fee given back to me (they had a sign that stated if they do not have the vehicle there at reservation time you get $50), I was told no by a very rude employee. I will never rent at this location or recommend this location to any family or friends.

ERIC R. on

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One of the ladies was having an issue with my order, but another jumped right in. thanks ladies. was tough to get someone to help with the trailer.

Melissa F. on

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The trailer I reserved was not available so they upgraded the trailer to a size that was too big for my vehicle. When I stated this to the rep at the store, I was told it wasn't a problem. The give the trailers of that size to people with my car type all the time. Once on the road (with the EMPTY trailer) it was very evident that not only would my vehicle not be able to handle this trailer at higher speeds, but my engine would not be able to handle the load once the trailer was loaded with cargo. I ended up having to make alternate arrangements for a towing vehicle which in turn cost me more time and money.

PAUL S. on

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Manager and staff walked thru several times and noted a long line of customers who had waited for more than 10min but did not respond or assist.

KENT G. on

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Staff were fantastic. rent trailers from time to time and always a great experience

Plamen D. on

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Edward Lee H. on

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RICARDO V. on

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Excellent service ??

BETTY JEAN W. on

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The lady who checked us in was polite but left us with the feeling we were intruding on her time. The man who hooked up the trailer tried to solicit a tip after he was done. Not a pleasant experience.

MACGARRETT K. on

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They over booked the truck that I put in an week in advance then the blame it in the online. I was only allowed 4 hrs with the truck when I got there they didn't have the one I reserved on line.it was terrible

CHERYL L. on

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I made a reservation for 24 hours bit could only keep it for a few hours so i was unable to complete my move spent 105.00 and still have to re-rent to complete the move. This is very unfair

tracy e. on

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I reserved a 20 ft truck on the 8th for 8am Friday 4/28.Called on the 27th to make to confirm everything and they told me that the truck won't be in till noon.Called 7:10 next morning and they told me the same bs that the truck won't be in till NOON and if 1 come in I'll get a call. (Straight bs) never got a call went there around 11 and they said the reservation was cancelled cause I wasn't there at 8..So they try to give me a 10ft.So finally the manager comes out and say "Oh he have a 20ft but I gotta have it back by 7.WORST CUSTOMER SERVICE I'VE EVER DEALT WITH

Loran O. on

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Nothing

karl g. on

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I have no further comments.

BRANDON H. on

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Dorothy J. on

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MOISES G. on

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Dean W. on

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Ronaldo H. on

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pedro h. on

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VERONICA D. on

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I really thank God for all the beautiful smiles and help iwas given. I will always rent from your location.

CLAUDETTE G. on

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My experience was very professional & I would recommend anyone to this location. Very professional, helpful & courteous even when you are returning the equipment. Thank you.

RUSSELL S. on

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very friendly and helpful customer service representatives

Andrew G. on

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Fast service with a smile!!!

Austin P. on

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Great staff very helpful

PAUL S. on

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The rental experience was an efficient and an overall pleasant one. Kudos to clerk Breon who assisted in the return (and offered during pickup) of the truck. His "over-and-above" customer service was indeed noted. Thank you.

BARBARA F. on

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Customer did not leave a comment.

ALEXEIS V. on

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Muy buen servicio

JOSE F. on

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Make sure the contract has all the items listed on the truck.

Kenneth P. on

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I've used this facility several times over the past 2 years and they have always been efficient and professional. Good location.

Shaun B on

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Vanessa was very pleasant and helpful.

Alexandra R on

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awful customer services, dirty storage unit , Christopher was great. he cleaned out the unit. He was helpful. Chantel and the other girl awful.

frank l. on

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debra P. on

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Michael S. on

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George G. on

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Don't Change anything

JONATHAN P. on

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Rude costumers. Workers just walked by and did not aknowledge costumers. Store was full of people. Two people checking out individuals one did not know how to do anything.

sandy b on

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Is nothing to real to said but I like the people and there because they make sure they job is ok

Demetria S. on

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My experience was horrible. At first I was supposed to pick up at 9am from location THE BLUE STORE on 19th street. After waiting for over 2 hours for the guy to show up i was told that he didn't have a truck. I called the uhaul customer service and was hung up on 4 times. I was even put on hold for 12 minutes. Finally at 1 o'clock after being on the phone for hours I was given another location which was far from my house. I ended up having to pay for more miles. Iam very upset. The whole experience was horrible. I will never recommend this company

COLONGI G. on

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This was a bad experience from the uhaul smelling like unclean animals,dirt on the dashboard and in cupholder,to dark slick oil on the mats,low air pressure tires,employees disgrutal with each other making the environment very unprofessional.To employees not interested in printing a receipt or not understanding the items on the receipt to explain..Got so frustrated with all of this not making sense paid the remainder of the overage..

Eugene R. on

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The contract I signed said I had 5/8 tank of gas. Then when I return truck they said final paper noted 3/4 tank of gas. Okay my cost then for gas was small on return of. truck, but after I put gas in the truck based on the contract I signed which was on my mind, this ticked me off. You can't say one thing on signed contract & another at. dispatch & expect the customer to be happy!

FELICIA P. on

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rodney c. on

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Tam E. on

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JOHN K. on

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patrick d. on

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Excellent location. Fast, helpful, friendly. Everything you hope to find but don't always do.

JOHN L. on

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shawonda r. on

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Rob S. on

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ngezi A. on

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john d on

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This location is outstanding. Very helpful and friendly staff. I would recommend and use their services again.

Taneasha R. on

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ROOSEVELT W. on

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CHARLES B. on

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SOLOMON G. on

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Tire has hole not able to get a hold of anybody to repair. Hole in white wall of tire

PATRICIA H. on

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Leodanny B on

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The African American lady in the office was not very professional. However, all U-Haul guys that received the truck and tow dolly were very helpful and friendly.

COURTNEY C. on

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No spare tire or jack in the truck - we tried to use the roadside assistance , and when they said it would be an hour and didn't show up yet after 3 hours to change a flat tire - we missed our flight to our honeymoon. Beyond inconvenient and as far as customer service- when we went to return the truck, they had the audacity to complain to us that there was some dust in the back of the van ... after we spent 3 hours on the side of the road

hank c. on

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Nice, clean and easy transaction! The girls at the desk were very helpful and friendly. Great customer service!!

Harold C on

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Staff was very friendly and helpful

Georgia O on

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The returning process was a little bit more challenging overall it was fine.

Richard R on

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Nothing at all

MARIE-ELISABETH B. on

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Customer did not leave a comment.

Karla C. on

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Nicole M. on

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Wayne s. on

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Very pleased. Employees great

WILLIAM H. on

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Everything was great. Great experience as usual at this location.

Clark J on

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You lost my ubox. Experience is horrible!!!! Staff was friendly but not helpful.

Valerie W on

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Appeared to be a very busy Saturday for check-in and the wait time to process paperwork was a bit challenging however, I am satisfied with the overall service.

CLAUDIA B on

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The people at this facility are amazing! Front desk girls were so efficient and nice and helpful. The guy who received our truck was also very helpful. Thank you for being nice.

GERARD W on

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Everything was good and employees were very helpful

cheri c on

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I am satisfied.

Billy Bey C on

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Old but Clean

Shirley D on

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Thank you so much for all your help!! Happy New Year!!! Best regards Shirley DeOliveira

Monique S on

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New lock system doesn`t work. Even though I`m paying premium price for this unit, but I cannot access it without assistance.!

Michael W on

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Very friendly and helpful staff

nancy s on

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The employees at this location were extremely helpful it was a pleasure working with them

pat s on

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Movers showed up right on time and were easy to coordinate with.

JENNIFER M on

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I am not Jennifer Martinez. I have been receiving email from UHaul for over a month and they wont remove my email from this account. Why cant they fix it! HORRIBLE Customer service. VERY DISSATISFIED.

Greg B on

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Local branch was very accommodating and staff is super helpful

ANNMARIE B on

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Mr. Brown is friendly, accommodating, and a kind and knowledgeable business person.

WENDY P on

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The staff was great and helpful

DENISE G on

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I like being on one floor

RACHELL P on

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The staff is incompetent . I moved out of the storage and they still tried billing me for 6 months .

Chloe C on

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Harry was incredibly helpful! My box showed up early which was wonderful and the whole team was incredibly accommodating. I would recommend this location to anyone

JOHN A on

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NO issues

James C on

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Everyone has been extremely friendly and helpful. Thanks!

DIANE C on

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I`ve had a unit at this location for several years, and when it came time to close it, ALL of the staff were more than helpful in their efforts

Shawneen t on

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Good job thank you

YAVOCKA Y on

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Everything was fine. My only issue was having to go inside to get the key for the overlock on the storage unit.Other than that, the staff was nice and friendly and the manager was understanding.

WENDY J on

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U haul conducts business at a level of comfort,that`s in s a family oriented atmosphere,the intelligent way to communicate.

Danielle R on

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Fabian Cruz was prompt, courteous, communicative, accommodating and anticipated our needs despite being undermined by his underling. U-HAUL is very lucky to have him in the front office.

JEROME H on

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Way too many insects. There was an infestation that caused me to get rid of furniture. I saw the insects immediately when I started moving in items. It only got worse.

chris a on

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I have never in my life, had a more frustrating and incompetent professional experience. it took 2.5 hrs and 4 trips, to get my correct Ubox - NEVER AGAIN!!

Emily R on

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Great friendly staff and customer service! Much appreciated!

LUNIDE G on

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Good service

CATHERINE T on

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Very friendly and helpful staff, there were three men in entrance stopping people asking to help unload for a fee. I realized they were not Uhaul employees

BEVERLEY J on

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I was satisfied with to service I received. I would not hesitate to recommend this company

BEVERLEY J on

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I was satisfied with to service I received

Judy T on

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Thanks!

Kenneth S on

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This was a great Uhaul.

veronica w on

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thanks

GERALDA A on

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My experience was great

James B on

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Will never use UHaul again! The most incopotatant people I`ve ever encountered! From the start to the end a nightmare!

ANNETTE W on

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During the time we used your location, we were very satisfied. If ever needed again we would not hesitate to call you.

JAMES S on

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I would like to thank Ms. Alicia. She always remembered me by name when I came in and was always a pleasure to deal with. Thanks Again.

Jessica C on

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Great experience could not have gone better!

James B on

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My U Box reservation was a nightmare in every way. My lawyer will be letting you know how displeased I am.

LISA H on

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An 8 month ordeal with an improperly shipped and lost u-box, no way for me to make arrangements to pay for the u-box in my state where the box is, and several auctions apparently.

LISA H on

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An 8 month ordeal with an improperly shipped and lost u-box, no way for me to make arrangements to pay for the u-box in my state where the box is, and several auctions apparently.

Unika C on

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n/a

HENRY V on

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Service was good and staff were helpful in my needs while there.

KNUTE M on

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Staff made sure I had the right size storage unit and answered all my questions.

LATIFFE S on

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The staff were hepful

CANDICE P on

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great service. storage had ample space for all of my items

SALVADOR G on

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Special thanks to Me Brown - great support cast by Mr Browns team !! Thank u all

SALVADOR G on

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Thank you Mr Brown for your hard work and dedication U-Haul

CHARLES W on

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the facility was well located and the employees provided excellent service.

LOUIS K on

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Very efficient and convenient.

LINDA W on

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Thank you for keeping my personals safe and clean.

MARY G on

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Very clean...staff always helpful and pleasant...my experience was very positive.

CYNTHIA L on

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Storage areas full of roaches and other insects the roaches were so bad they insfected my apartment and I to spend hundreds of dollars disinfecting my living areas.

NICOLE O on

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It is difficult for people to access their belongings after work if you not work close to the facility or if you do not get off work at 5pm. Staying open until 9 or 10pm would help.

HESTER M on

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The only problem I had was when I went to the restroom it wasn`t clean, and when I reported it I was told that they`d experienced this problem before.

JASON W on

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HORRIBLE CUSTOMER SERVICE

CHARLES W on

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The staff was very friendly and the units are super clean.

ARITINA S on

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Good

MARC N on

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these folks at this location are great,makes ocala location look like a joke.

MARC N on

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these men women rock.

MARC N on

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really enjoy working with the group at this location !

NESHADA P on

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they were super accommodating and all the staff were extremely nice. Alicia was so sweet and very helpful. love her

MIKE M on

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this is a ghetto, why would you expect anything other than this kind of a review.you are doing business from behind a barbed wire fence. come on man.

LAVORIS K on

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Mr. Mike is a very nice, dedicated professional who went above the call of duty to assist me. I am impressed with the customer service he and his staff provided to me. Thank you!

Evelyn C on

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great way to move and receive everything on time

FREDERICK G on

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I wish the hrs we`re later i work 10hr shift wed through sat i could only acess on days off

LINDA L on

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Excellent staff, cud is to Davis and Vanessa . Thank you

LINDA L on

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Very pleasant staff

TED B on

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Well done over a three year period!!

TRAJANA C on

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They were extremely friendly, helpful and gave me their advice on what size storage I would need for the stuff I had

GUADLUPE M on

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Excellent facility and excellent staff!

ANTHONY S on

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Hours of operation are unfeasible.

KIANCA L on

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Mike brown was highly rude and harassed me.

KIANCA L on

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Mike brown was highly rude and harassed me.

STEVE M on

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Great staff... Thank you

SHELLY P on

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Convenient location, friendly and helpful staff.

ALBERTA B on

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It`s been too long but thanks. In loving memory of Connie

Angelica M on

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They quote you a price and because they have your credit card information they swipe your card without permission

NADIA L on

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Staff was friendly and helpful, despite being mostly new. Corey Thompson went out of his way to assist me, Vanessa was great with accommodating alternate options for my issue to get resolved.

EBONY S on

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Everyone was very professional and attentive at all times. You can tell the owner Mike values and treats his staff well which translates to good customer service.

PURCHETA W on

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I had a great experience with uhaul. the employees was very nice and understanding.

JEFFREY C on

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Customer service staff is excellent

CYNTHIA D on

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Your staff is excellent! Every person we spoke with was so helpful, friendly, and all very professional. Congratulations to your HR Staff!

SANTIAGO G on

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The shift manager was offensive and rude

MARIE D on

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I received a very great service from the staff. They were attentive and had great communication amongst each other, which helped with the speed of the process.

LAKISHA M on

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Paul, and Alffie were a BIG help.

DARREN E on

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I believe the facility is well-run and the staff is knowledgeable. The truck rental was a smooth process. The storage rental process and access to the storage facilities could be improved.

DUREEN W on

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My only problem was the storage unit was infested with roaches and my stuff was infested as well. They placed some type of box to help with it and sprayed but it did not help.

NADIA L on

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free storage with one way moving provided by U-haul is not climate controlled, after 1 month will NOT be the price I was quoted on the phone was qoted 89 and will end up paying 200+.

LATONYA M on

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Would use the service again.

UPSILON XI OMEGA CHAPTER A on

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Prompt and courteous service was provided

DAVID H on

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If I need a storage unit i will go back there again would recomend it to a friend

leighton s on

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It was great

JOHN T on

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very good experience

JOHN T on

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Very good experience...everyone was pleasant and efficient.

VAL S on

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All in all, it was good experience.

ANDREA M on

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I was treated with respect each time i visited or contact by phone

LUIGI B on

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Simply OUTSTANDING from the day I arrived to the day I vacated the units. All of the staff is corteous and very helpful which made my relocation somewhat a pleasant experience.

DIANA M on

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She was very courteous and wished me well on my departing

LUIGI B on

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The friendly and helpful attitude of the staff does not go unnoticed. Mr. Michael Brown support has been nothing short of superb and highly appreciated. A very positive experience indeed.

TINA P on

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All the staff I encountered from Tampa to Ft. Lauderdale were very friendly and helpful. Glad I went with Uhaul

TRUDY M on

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I hate the fact that they close at 7pm. And we don`t have access to our units after they close.

EDWARD R on

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Very help full just one.thing they seem to not returned people license back had to go back and retrieve mines and they had several other people license in thi small box

TARUNA R on

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Excellent service

BETTYANE C on

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Very big place and i liked it.

TDATA I on

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Mike is an especially good Manager and the rest of the Staff are excellent.

VALARIE P on

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Made my stressful day easier to deal with. Friendly staff...A+

KIMBERLY R on

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Never had a problem. Great price, great service.

GINGER C on

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Michael and his employees are excellent. They are a shining star for uhaul.

BARRY F on

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I am going to write a review on U-Haul and how disappointed. Your employees play the Bully card and we know how well Corprate America relates to Bullying.

MARIA W on

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It was good

SHEIK M on

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everything was fine

DELORES D on

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Always a pleasure working with the team on Broward

REYNALDO V on

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Very good. I liked it!

ALEXANDER H on

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it is a little difficult to get in touch with the staff. Once I was able to talk to the staff, I was able to get excellent service.

LISA C on

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The young lady at the counter was extremely helpful and knowledge of the products and service. I been a uhaul customer for year this was the best experience so far.

MICHAEL H on

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The place was pretty much like I expected.

DALPHANIE H on

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Overall went well except 2 things, 1st the inconvenience of getting a key for entry/exit into the storage unit. Second, numerous roaches running/crawling around just outside my rental unit.

DAVID H on

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got one of these reviews from a different company it had a hundred questions and took a half hour to complete . I`m a repeat customer at this facility , isn`t that good enough

JAKIA C on

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Very nice staff

KEITH L on

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I was forced into purchasing a special round lock, not sure why any lock wouldn`t do. Also it is a bit annoying having to go to the office and to pick up and drop off key before and after my visit.

TABATHA B on

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The ladies and men at the counter were always very helpful. My uhaul experience was the only stress free part of my move to Ga. Thank you

WILLIAM N on

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Mike and his staff were extremely professional and helpful. Would recommend highly.

SKYLAR W on

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Yes Mike was very helpful! !

KATRICE C on

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Thanks

KATRICE C on

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Thanks

KAMEEKA H on

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The CSR was very knowledgeable and very pleasant which made for a nice experience after a long move. The location needs bigger units bc I had to get two but other than that all was well

JAMES C on

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Great staff members, outside and behind the counter.

VALERIE K on

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The staff was nice but they were majorly understaffed so the experience was not ideal.

LASHAWN W on

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I loved them

GERARD L on

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Everything was very easy

DELORES W on

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Excellent customer service.

SANDRA R on

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I am rating a good because the movers in Florida, Charles and crew from Bull Dog Movers were incredible. They worked through a lot of issues on our behave and did an excellent job.

JAMES C on

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fast, efficient, courteous, friendly, knowledgeable, helpful, professional

JACQUELINE T on

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Very good experience. No Complaints!

EUNEQUA L on

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Too many late fees n extra money lost

EUNEQUA L on

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Too many late fees n extra money lost

JACQUELINE T on

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It was a great experience, I have been there before and i would go again.

DANA D on

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The girls at the front desk are very present and very nice to work with. I give 5 stars for my over all experience.

BARRY F on

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Lighter and splinter proof boxes.

LORNA D on

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The ladies were very helpful and went the extra mile to assist me.

GREGORY W on

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The manager Michael is very accommodating. He made it very easy to get things done!

HAROLD M on

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Greatest staff of any Uhaul I`ve visited

WENDY L on

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This rating is really for the staff at the U-Haul facility in Fort Laurderdale only. Our UBox experience was terrible and the UHaul management is the worst in customer service.

MARIE A on

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I wish the unit had light within

MOLLY S on

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Always friendly and always quick to give me the key to storage. They got to know me in just a few weeks.

KEVIN W on

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mgt quite helpful staff very eff

MOLLY S on

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Very professional and knowledgeable staff. Great communication among them.

JHANELLE A on

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The delivery team Mechanicsburg for the empty boxes was very helpful. The Broward Blvd team was a bit confusing with arranging the pick up of the boxes, but ultimately resolved it and did a good job.

ALEXANDRIA N on

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The owner was very helpful and took initiative when resolving certain issues caused by the National Customer Service. I am grateful for his efforts.

PIETRINA S on

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MOST HORRIBLE EXPERIENCE! AM A SENIOR CITIZEN CALLING AARP THE MIAMI HERALD NEWSPAPER TO REPORT. TODAY I AM CONSULTING WITH BOTH OF MY DAUGHTERS WHO ARE LAWYERS. HAVE BEEN SEVERELY MISHANDLED!

DIANNE P on

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Everyone was very new to this service you provided, but was very helpful and patience.

STEPHEN A on

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Not a fresh modern facility but very functional with a good staff.

WAYNE H on

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U-haul storage does not provide a prorated refund for unused time.

YEHUDA S on

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Very friendly and helpful staff.Clean facility, kept at a comfortable temperature. The only problem I had was to find an available cart, needed to go looking for one.

JASMIN G on

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There was a cockroach trap in my unit which I found absolutely disgusting.

BRIGITTE P on

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The manager Mike The rest of the staff is doing a superb job they were friendly, efficient and great i will reccommrnd them whole heartedly. They went above the call of duty

ROBERTO M on

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Great ecperience

SOANIA P on

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The entire staff were both professional n helpful being a former employee i know that i am in in a little better position to judge than other customers. Congratulations to all the staff there

BARRY B on

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The staff was extremely helpful, especially Ms. Golden.

SHARON M on

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U Haul has always been my chose of rental. I`ve been satisfied completely with Michael Brown staff at this recent location. Recommendation will be highly considered.

DENISSE P on

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great location and great people there. too bad ur not closer to me now

JACK A on

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Mike and his staff were very professional and courteous each and everytime. Very fast and efficient service

BRIAN P on

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Every time I came in the girls at the desk were friendly and helpful.

SARAH T on

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Jessica, Clint and Michael the GM were all helpful.

KITIA C on

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The front desk was very friendly and helpful

CHANTILLA M on

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Things are great

DENISSE P on

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the entire staff was patient, friendly and attentive to my family. the desk agent black lyoung lady was very very hwlpful, funny and pleasant. easy to talk to. I enjoyed my experience.

REBECCA B on

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Was very unhappy with your company ! Still waiting to hear back from supervisor regarding this problem!!!will not use Uhaul again !

VERTIS U on

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I have been using u-haul for some time and I will continue.

SHANTA R on

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They were great

MARGO P on

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Great staff!!!!

TIMOTHY L on

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Outstanding

FERNANDO D on

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Should have 24 hour access

EVELYN S on

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I have done business throughout the years with this location and as usual the staff is ALWAYS helpful and polite.

ANDREA P on

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GOOD EXPERIENCE. STAFF WAS VERY GOOD

TIMOTHY L on

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Very knowledgable staff easy in and easy out

KIM B on

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The one month free for storage was very useful, thank you. Every person I dealt with at this location was friendly and helpful.

BARRY B on

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Staff was incredibly helpful and nice. Ms. Golden, in particular, was an execllent staff person who was most helpful.

SHANTA R on

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It was a great experience very friendly staff.

TRIANA T on

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I really.enjoyed the past 2 years 5 months having my valuables stored with U-Haul I felt safe and the customer service I received was the BEST everyone was polite and friendly.

MARTHA M on

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very good attention

KIM C on

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The young lady that assisted me was very helpful, explained everything I needed to know. She was great!

SHAVONGILA B on

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Very quick fast and easy. Most of all very good customer service Iwas alitte stressed but they relaxed me down with there service. Thank you!

JACK A on

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This staff was very friendly and helpful.

STACY B on

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No 24 hour access is the only reason why I will not recommend this location. It is also an inconvenience to have to check in with the front desk to leave an ID, and pick up a key to access my unit.

MARGO P on

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Covenient location friendly staff. Nicest full service storage facility in the area!!!

MAURIZIO M on

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Great staff!!! If ever in need of a storage facility near the Fort Lauderdale downtown area this is the place.

MERVIN D on

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I was always satisfied with the magnificent quality of service and attention devoted to me whenever I was at the location. The personnel were always kind and in point to my needs. Great Job to all!

DELOUISE T on

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Staff was very polite and knowledgeable regarding rentals and sells.yes I would recommend this location to my friends and others.thank you

PATRICK C on

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great service michael was great and very helpful

JASON S on

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Update your website and auto payment system...it worked once out of 5 months

JOHNSON M on

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`IN GETTING THEIR 9` X 12`ROOM MOVED TO THE STORAGE AREA- AFTER 4 YRS OF RENTING-WILL NOT ASSIST A MAN,65,, WITH HEART FAILURE/ A ICD,DEFIBULATOR IMPLANT IN HIS HEART! PLEASE HELP ME,IF YOU WILL!

DELORES D on

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great staff

MARY ANN E on

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I had the best experience with your company than any other storage I`ve gone to. Thank you and yes I will continue using your company.

ANDREA B on

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I was so pleased with this team! Great attitudes and very helpful!!

CONNOR J on

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Very helpful and courteous.

CATRINE C on

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I would like 24 access but seeing the neighborhood I understand why they have the hours they do.

CHARLES G on

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Outstanding support!

LINDA O on

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The staff was always friendly. If I was looking for more permanent storage, I would try to find something a little more in line with what I can afford.

JOHN M on

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Entire staff was friendly and helpful even when I first arrived and there was a line of people waiting for assistance. Great job. Thanx.

JULIAN S on

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Unprofessional only chips at the tip of the iceberg - I was charged another monthly fee because they never processed the return of our ubox

BRUCE B on

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the cockroach situation in the storage facility needs to be addressed. the staff was helpful and friendly.

CARLO C on

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Very good

JENNIFER P on

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Exceptional customer service.

BILL T on

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must be seen in two parts... the woman in Providence was horrible... a month to get one of my two boxes here. Mike in Lauderdale was outstanding and very helpful.

CATRINE C on

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Great servie very easy rental system.

LINDA O on

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Too highly priced for my budget

ANITA B on

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all the girls in the office were so friendly and helpful, as well as the guys who worked around the building, thank you guys~Anita Bozenbury unit 2175

HELEN T on

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Mr. Mike Brown, manager was very helpful and nice for business.

JENNIFER P on

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The customer service rep was most helpful and pleasant.

BRETT S on

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the staff was amazing. need to be 24 hour

KITIA C on

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very friendly and helpful staff

JUSSANIE C on

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The staff were very friendly and efficient, and the storage area is well kep.

DREXELLA D on

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I would like to thank all the kind and professional employees at this Uhaul. My experience with you all was WONDERFUL!!!! If I need a storage company it will be UHAUL on Broward Blvd. THANKS AGAIN:

CLAUDIA M on

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returned rental truck. used 1 month storage space.

MARSHA J on

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Love the 30 days free storage at the end of a one-way move! Thanks Uhaul!

STACY B on

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All the employees were very helpful

MAXIM W on

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The facility is in a high traffic area. A lot of cars coming and going. It looked secure. Not the newest storage facility I`ve seen but it is clean. Employees were very helpful and nice.

ANTHONY B on

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n/a

LISA H on

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They didn`t have the truck I reserved re. I had to call 4 different u hual stores to find a truck. Never again using u haul.

FELICIA F on

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Very helpful but would have appreciated having info about renting prior to move in day, like locks needed for unit, kind of a rip off! Public storage is better in this area.

ERIC H on

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Your customer service is terrible. It takes forever to get a hold of someone to scheduled anything. Everyone just keeps passing you around to other people who also can`t help you.

BENNY P on

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I have had many unhappy experience with the u haul trailers and storage before and nothing has been done about it.

RICHARD C on

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Longer access would be nice.

VERONICA M on

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I noticed there were mice and roaches there.

FABIOLA P on

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Employees built rapport, nice and friendly. I felt very comfortable.

PAULA P on

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The staff and service were very good.

GARY E. T on

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Nice place

EDNA A on

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the price for the unit i rented was to high other storage give a month free. I wasn`t happy with the price I paid so I took my stuff out and went to another storage.

MARK S on

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The staff at this location is wonderful to work with. They are friendly and accomodating. The only thing to mention is that unit 2545 has a roof leak. luckily it did not damage any of my items.

TEKESHA W on

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The staff was very friendly and helpful. Good to know that staff enjoy their job and are willing to assist the customer as quickly and promptly as possible. Keep up the great work!

MARY R on

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I`M VERY PLEASED WITH MY STORAGE, THE FRIENDLY STAFF AND ALL THE HELP I RECEIVED WHEN I WAS THERE TO SIGN UP. I`M VERY PLEASED, AND I WOULD DO IT AGAIN IN THE FUTURE!! THANKS BROWARD U-HAUL STAFF!!!

S S on

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your staff is great

MICHAEL F on

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everyone was very curteous and professional

MISTY M on

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the staff was very accommodating and friendly .. especially the front desk personel ..thanks for a great experience

BRANDI R on

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My experience at UHaul was excellent. Everyone was professional, proficient, and friendly. I really did appreciate the service with your company.

HELENA M on

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The storage unit was Very Good, probably no different then other companies. The difference is the excellent customer service. The Staff were polite, friendly and extremly helpful. Strongly recommend!

MICHAEL W on

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Once I understood procedure, all went well

LATRICIA C on

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VERY GOOD.

MIKAELA K on

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Mike brown gave excellent service. The rest of the staff gives plenty of attitude, does not know their product, lazy. I recommend customer service training and process improvement

DONOVAN T on

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Alicia was AWESOME!!! She really answered all my questions and her service was great!

DEMETURIES B on

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the three ladies in the front was always nice and friendly. great job

PENNY H on

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everyone was very helpful

EDWARD S on

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This is by far the best uhaul store I have ever done business with.

MICHAEL K on

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Friendly and knowledgable staff. Answered all my questions.

KNEEGE N on

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I was extremely satisfied with the customer service the U Haul staff provided. Cordal,friendly everytime I visited.

GEORGE V on

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Security van be better....tooo many vagrants on or surrounding property....hard to.tell if they are innocently asking for money or have othermotives. Felt unsafe as folks.kept approaching me

CHRISTINA B on

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Everyone was always very friendly and helpful. Did everything they needed to to make sure my trailer was safe for travel.

BILL H on

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had to throw out my bedding,covered with roach crap.got a bigger,cleaner unit at public storage for 55 bucks mo less.

EDUARDO R on

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How is that you have hundreds of storage units yet you only have a few keys to access the in-door storage? Ridiculous!

ADEDAMOLA O on

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Friendly and helpful staff.

CHRISTINA B on

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employees helped make my experience less complicated trailer/storage transaction

MONIQUE G on

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Overall Great Experience.. Thanks

TYTEELA A on

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No comments.

RENA C on

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Your front desk staff was the greatest.

JUDITH N on

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Staff very friendly....appreciate that. Only downside to whole experience is that I didn`t need a 10`x20` - everything fit in 10`x10`, but I had to pay for the larger.

BERDADETTE E on

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The unit ceiling was leaking water. My climate control belongings would have been ruined if I had not noticed and requested another unit. There were roaches in the halls and in the unit.

JOHN F on

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Completely infested with cockroaches. I threw out boxes and valuables and hired an exterminator to treat my home. I`m filing a claim with your insurance company.

WILLIAM M on

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Staff is so friendly and couteous and remembered me everytime.

WILLIS A on

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Change the green lock process. make your hours access anytime and you all will be pretty much perfect.

MEECHELLE C on

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Ms.Mitchell was very helpful to me during my visit. She was courtesy,knowledge, and was a professional. I felt very at ease throughout the whole process.

JUDITH N on

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Everything good, but I thought I needed a 10`x20` and in the end only needed a 10`x10`. Disappointed I couldn`t get a refund, but I`m very happy with storage area and the service rep was tremendous!

CARLOS M on

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A good service for the size of facility ..they know what there are doing.

NICCOLE C on

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The staff was always knowledgeable and helpful. Great experience.

JOANNA W on

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The young lady that helped me was very nice and courtesous and very, very helpful thanks for a smooth move.

ROOSEVELT W on

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Everything was excellent, thank you.

JEFFEREY L on

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Very friendly service personnel

DAVID T on

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i intend to tell everyone i know and everyone on facebook how ridiculously awful your customer service is. there isn`t enough room in this format for details, but start to finish, you blew it bad.

ROBERT F on

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The employees were always helpful and friendly. I was paying $25 more than people that rented after me for the same size unit.

NATALIE L on

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My reservatiion for a 8 by 14 room could not be redeemed as the facility did not have that space available. Luckily, the Broward service reps were great and found me something comparable.

ROOSEVELT W on

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Staff was very friendly,helpful and genuine in their attentiness.

JEFFEREY L on

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Super experience with all the staff. Kudos to employee Nate for helping us out with everything. Thanks UHaul for making our x-country move fun.

JAMES N on

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A bit more counter help is needed. Wait time too long.

MONIQUE G on

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Very helpful and friendly staff. I had an enjoyable experience.

FRANCIS A on

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Other than having to type in extra comments in this box in order to submit this review. Everything was excellent. The yes/no answers would have been just fine by me. U guys are great. Thanks

JESSICA C on

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great cust service n happy

THOMAS M on

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consistent good customer service.

JEFFEREY L on

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My kudos to employee Nate for all his help and checking on us while unloading our truck into storage unit. Good to see people who care

BELLAMIN M on

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Service was quick. Staff very professional and curtious in todays world where you get neither I was really amazed. Thanks for making an already stressful time just a little less so.

SAMUEL I on

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besides waiting 3 hrs to be approved and having three overdrafts placed against my acct...good

WILLIAM M on

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Everyone was very friendly and I appreciated the txt msg informing me about a free months storage unit.

VICTORIA PARK F on

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Renting a facility is much to complicated! It took close to almost an hour is complete the process. Also I was 5 in line with one person at the counter.

CARLEEN R on

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Good

TRIANA T on

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The level of customer service was excellent all over from the service rep to the truck checker.