Customer Reviews for U-Haul Moving & Storage at Durham Chapel Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Durham Chapel Hill

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Derwood S. on

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Excellent Service. The folks who set me up and did the safety check were fast and efficient. The attendant was willing to provide advice on the differences between Tow Dollies and a standard trailer as to manuvering that I as having only pulled trailers (all sizes) over my 50+ years of driving. Everything worked just great.

wayne a. on

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the staff was excellent, at the counter and at the door and assisted with adjustment of the mirrors. A regular valet service! the equipment was clean but could have been cleaner. the parts of the cab which could be easily seen were very clean. the spaces between the seats and under the seats had an unexpected amount of pet hair and other small travel trash. the cargo compartment was excellent. the performance of the vehicle was excellent with one exception. driving from the pickup location to my house I did not notice and driving from my destination to drop off location it was not noticeable but the entire highway portion of the trip the truck had a very strong pull to the right, no matter which lane I was in, so much so that I could not relax my grip on the steering wheel for even a moment. I purchased a tire pressure gauge to see if tire pressures were off but it was a worthless expenditure as it did not give the same reading twice in a row. one disappointment, was that last month's rental included cruise control. this month's rental did not. between having to constantly monitor my speed in an unfamiliar vehicle through several states and many different speed limits and the steering issue it was an unnecessarily tiring trip. safe and uneventful but tiring. bottom line - clean a little deeper, perhaps a run up to the next exit and back?

REUBEN D. on

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Make your $19.95 a true value lower the mileage price.

angela L. on

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Great. Associates

Sharon T on

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Drew was extremely efficient in assisting me with storage rental and cargo van rental. Got me out the door in a very timely manner which I appreciated.

Christopher S. on

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The gentleman that was working at the drop off was awesome and very nice

Michael H on

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Very helpful, informative, and friendly.

Robert M. on

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Saturday parking is a nightmare. Not enough spaces. Had to walk from one end of the lot to the other. Not a problem for me, but someone with health issues might need to choose another location on the weekends.

Nick N. on

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no problem which is good.

JONATHAN D. on

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I was charged $4.55 for gas that I replaced. I was also charged for pads and a dolly that was left in the uhaul. I clearly stated on my contract I did not need the pads or the dolly but they put it on the truck anyway.My total trip was 11 miles. When checking in online, it said i would be charged.69 per mile and at the store was charged .99 per mile. So I definitely feel I was overcharged and will be using a different company next time.

Cynthia C. on

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Joseph L on

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Drew was very friendly and helpful!

Dewayne T. on

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The crew here appeared to work very well together. My rental return was quick and easy.

James M. on

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I was told through text to return the truck to a different location than I put down when I ordered the truck. This added another 10 miles. I was being charged for driving extra miles because U-haul asked me to pick up and drop off at different locations. The first person I talked to in the store said that he could not do anything about it. I asked him the call the 1-800 number and he said NO because he wasn't the customer. When another clerk came to see if I needed any help, he said that he could help me. To me this is very poor customer service. Both stores are U-Haul stores, not just pick up/drop off points. You should have someone available to help customers when they have problems like this. Or your people to be willing to talk to the 1-800 people to help out. Right now I am glad that I will not be needing a rental truck any time soon.

MARJORIE C. on

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The employee who I worked with literally told me that he did not like my name when he read it on my license. On the way out to the van he told me again "Yeah, I really don't like that name." I would advise you to tell your employees that it is not generally considered good customer service to tell a customer that you do not like her name. He was lucky that I am generally a relaxed person, I imagine another customer would not have taken that insult without reacting strongly.

David R. on

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I purchased a trailer hitch online and scheduled for next day install. I then called to find out when I the appointment would be. I was told that someone from that department would call me later the same day to setup an appointment time. I never received a call that day. The next morning, I received a call at 7:30am stating that I missed my appointment and that my time 7:00am time slot was overbooked. I didn't know about a 7am appointment time. Next, an appointment time was given for the following date at 1pm. This was not optimal due to the need for a hitch at a certain time, but I agreed. When I arrived, I was advised that the hitch was not advised due to towing restrictions of the vehicle...it would have been nice to know this information at the time of purchase. I approved the install after researching the issue. The other thing that annoyed me was having to wait in line for 15 minutes behind 2 other customers after receiving the trailer rental, to finalize the rental. They did not open another line to expedite the wait time.

FREDERICK P. on

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Russell K on

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Promised date to arrive at 4111Chapel Hill Bld, Durham, NC was Feb. 26. Did not arrive until Feb. 28.

Lisa C. on

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Starnisia L. on

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Michael R. on

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Cruise Control Cruise Control Cruise Control!!!! The rest is great!

SHARON E. on

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Corin B. on

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GIOVANNI L. on

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Molly D. on

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sharon j on

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Professional, timely friendly courteous customer service.

loren l. on

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Dropped off before open

alhafiz m. on

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keep doing what you do now

Drew S. on

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Excellent service all employees were helpful and professional

frederick c. on

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great experience. Great staff

roger m. on

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jon c. on

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Brian K on

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Pleasure doing business with the team.

Hayley C. on

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KRISTA Z. on

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Elizabeth L. on

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Excellent customer service!

Alexander T. on

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martha j. on

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I stage houses and use this location each time I need to move furniture. I have had anything but good service.

Sandra U. on

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Good experience!

DAVID S. on

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cindy e. on

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Drew was very helpful and patient. He had excellent customer service!!

PRAKASH KUMAR W. on

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Steven S. on

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Bed of truck was a little muddy and I had to clean it out myself

elijah h. on

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Drew was very friendly and helpful! Above and beyond kindness and service that made it a memorable experience.

Kenny G. on

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No additional

Alan F. on

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John F. on

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Excellent service provided.

David y. on

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james j on

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The storage area was clean, well lit and had little to no odors. I felt secure after hours while moving in. Everyone was helpful.

Lester L. on

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Great Service! Quick, and also friendly.

jack w. on

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tara b. on

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John A. on

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DAVID M. on

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Mary H. on

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The entire customer service experience on site was great- thank you! The truck was clean, as expected. What I HATED was the 10 pack of moving blankets mounted to the wall inside the truck. I understand that it could be convenient (and a nice upsell for uhaul) to have ready-to-purchase blankets in the truck but they were in the way! I hoped to slide the entire pack a few inches closer to the front of the truck, but it was mounted between two very close together screws and so could only be moved 3 inches at best. It was such an annoyance to have to plan to pack our stuff around this immovable object. I strongly suggest at least mounting this on the opposite side of the truck (where there's already a bump out on the floor) but truly I'd prefer for the entire thing to go away completely. I did not have to deal with this last time we moved- if this is a new practice mandated by corporate, please pass along my firm dissatisfaction. Thank you!

STEPHANIE J. on

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Angela S. on

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Nora Z. on

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Great Customer Service... Nothing to improve here, just excellent work. Thank u so much

Frank V. on

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Nothing to change.

Harry K. on

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Carlton P. on

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William W. on

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Loretta L on

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Very nice facility

Latrica h. on

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Nothing. Truck smelled super clean in cab and i had quick friendly service!

MICHAEL E. on

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Everything was great!!

Richard O. on

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Josh T. on

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DEREK W. on

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Hitch installation was really well done. Staff was personable and friendly.

ZELDA J. on

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EVERYTHING WAS OKAY.

Marquis B. on

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PAUL a. on

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DAVID M. on

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Truck was old but functional

Adrien W. on

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Scott B. on

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richard m. on

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Mark H. on

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Everything was a great experience. ..very professional and polite. Truck cleaned and was ready the time we got there. Store was in order and clean. Employees on point. Well lit parking lot at night...no issues. .its out third time with this u haul in Durham...my sister moving..my cousin moving. .now our time..I would ask everyone to use this u haul..

Kathleen L. on

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Customer did not leave a comment.

Wendy E. on

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Truck was due back at 1147 am but I explained my situation about my pick up location not being open and Sunday's. Was told they would not charge me an extra day when truck was returned at 1pm but they did anyway. I new about the 5.00 fuel charge. I have filed a dispute of charge to the Uhaul customer service number. I have used Uhaul numerous times in the past but if my money is not refunded, I will never use them in the future!

Sharonda T. on

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David P. on

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Real friendly staff in and out of the office. Great

TRACY R on

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Great custo9mer service!

JUSTIN M. on

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Took 45 minutes just to pick up a reserved utility trailer

Leonard H. on

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MUHAMMAD M. on

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The tow/engine lights were on. The front phone charger was dysfunctional. The cabin was full of dust and dirty with gravel/dirt. For a truck with only 68,000 miles, it was in a poor running condition

Barbara L. on

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It's rare to have no wait at this store. It's always busy. Everyone was nice and we were in and out.

michael s. on

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Teisha L. on

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Ive rented from here multiple times. Great experience and friendly helpful staff and equipment is always available!

MATTTIA B. on

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Weipeng M. on

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Drew Smith is a very nice and helpful guy. I reserved the truck in a different location and Drew helped me to transfer to his location immediately.

Travis B. on

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DIETER M. on

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Sonja W. on

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Michael W. on

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Oseye L. on

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Charles D. on

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I was amazed at the total lack of service. I don't mean I wasn't helped. I mean I had to ask questions every step of the way. I pulled up to drop off the trailer. There was a man standing at the drop of area (not clearly marked as a U-Haul representative). I had to go up to him and ask him if he was, then again ask him what I should do. He did not volunteer the info. easily. Then I had to ask him where I need to take the trailer. Then I had to ask him where to go and finish the transaction. I asked him if I could return a connection adapter that was used for one day and in perfect shape. He said yes, but when I went to the desk I was "helped" by another un-helpful person. He stated no, I could not return the adapter. Again, I had to ask this guy questions about completing my transaction. There was never any offering of information. I had to even ask the guy for a confirmation of return receipt! You would think that U-Haul after charging an outrageous amount of money for a simple service would at least offer the courtesy of "returning "or even allowing the "rental" of a temporary hitch adapter. Now I need to figure out who I talk to to get my $50 back for my reservation location being incorrect.

Sherry D. on

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Joe C. on

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Joshua A. on

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Wveryone was really nice and Helpful in particular Darius who helped us drop off the trailer was very helpful and got us done quick

YASHENG G. on

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Battery was dead in use. Had to jump start the truck. No good.

Jack L. on

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Pamela W on

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lighting in the hall way was fine but not bright enough to light up the storage units sufficiently

TIM M. on

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Durham-Chapel Hill store is in a great location between UNC & Duke universities. Best thing was moving out of downtown & renovating old shopping center. My experience at this location has been excellent the two times we have used it for moves. The only thing I would question is the practice of not making the consumer that if Trailer/Truck is returned to the same location within 24 hours you can save big time. I always thought going one way and dropping off woul be the most economical process. Not knowing this and doing some research and asking call center individual I saved @ $100 this move. Live and learn I guess. Thanks for this comment section. Tim

ROBERT T. on

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tamila n. on

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Takes too long to do the rental even after it was reserved.

Lera M. on

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Darren S. on

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Nothing. Drew was very professional and got me a van quickly and it was pulled up, running and ready to go. Great experience all around.

Freeman h. on

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Sho Y. on

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Jarrett s. on

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John F. on

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Evelyn H. on

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These were the friendliest, well-knowledged and experienced people I have ever dealt with at any U-Haul. The sign-up, check-out and check-in was the smoothest and quickest I have ever experienced.

Matt L. on

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Rent them the equipment they reserved. I reserved a 10 foot truck - going thru many sites on the website to find one. You didn't have it here, givine me a bigger truck - that was mostly empty, and more expensive to run. Then your phone rep found me one, and tried to shift me to a location that was closed, thankfully, I checked first. When I went to the original location, they did not have the reservation. It was a comedy of errors in trying to rent a simple truck. Ridiculous. I'd appreciate some sort of credit for the gas I had to spend in moving a monster truck becuase you did not have the truck you reserved for me, and could not find one at a location that was actually open.

brian k. on

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Adedamola o. on

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Crystal R. on

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My experience at the UHaul center on 15-501 was wonderful. The process was quick and easy and the staff member helping me was very friendly and answered all of my questions. I would most definitely return to this location and refer anyone else (Prior to this I was scheduled with a "vendor" who made me feel quite uncomfortable and quoted me fifty dollars more than the Uhaul center, I believe intentionally, and the trucks were not in good condition - One had graffiti all over). I was so happy the Uhaul Center had availability for me that same day.

DAVID L. on

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MATTHEW B. on

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Staff was very helpful and courteous.

Taylor W. on

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vernon l. on

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Excellent customer service.

ROBERT L. on

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CHRISTY K. on

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Nathan G. on

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James D. on

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CASSANDRA W on

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The staff was very courteous and knowledgeable about the operations and its products.

Aaron B. on

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Charles T. on

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ALMA D. on

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I have used uhaul more than i wantes this week and last week! I was totally shocked at the rental i had today....this was first time i got a rental and the gas was so low 1/4 tank so on the process of moving items i had to stop and get gas, that was very frustrating...additionally the van must have been in a bad accident had lots of dents and bangs overall good service

Deborah G. on

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Bianca I. on

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NAEEM G. on

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paul n. on

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Gail F. on

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lacy f. on

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Loretta A. on

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Get more staff for checking equipment in

Heidi A. on

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Gary J. on

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Tracy B. on

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Would like to have known that return site was going to be closed for holiday. Guess there is no way to track that in advance.

Amber W. on

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CHARLIE J. on

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Great customer service, wanted to know if I incounter any problems with the trailer during my trip.

Jessica B. on

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Geodora F. on

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Quick return no hassles

PAT E. on

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Your rates are obscene for about the hour that I had the truck and your adds mention nothing of something that is quoted at 19.99 an hour that tacks on needless added expenses. Not to mention that I was not given the $25.00 deposit I put down on the truck. I had nothing short of a horrible experience that ended up costing me about $90.00. I will certainly pass on this deplorable service and would NEVER recommend or use this company again.

LEE M. on

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This office got me all set up for my trip to Waxhaw. They were friendly and efficient. In Waxhaw, Christopher helped me to unattach my car from the trailer. He was very helpful. At the drop off point in SC, close to Waxhaw, Wayne was very rude and obnoxious. He hung up on me in one conversation. He apparently was upset because I had to have a new key made and had trouble backing out of my driveway with the truck and my car which were jackknifing. Listen Wayne, it's your job to assist clients. If we're not using your service, you don't have a job. Learn to appreciate your customers. We're the reason you're in business!

Kevin R. on

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Justin S. on

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William H. on

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NISHA V. on

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Joshua Riggs was the person that really performed his job to the highest level. He told the time to explain all the information in full details, which really meant a lot. He knows how to get involved with the customers to answer each question fully explained. The way he greeted me was so welcoming. He really does his job for beyond.I have never been treated so well at any other u haul center. Im a grad students and I have used u haul a lot. I have reserve d a truck for Wednesday in Maryland for a move to Washington.I hope the staff value their job exactly how Mr. RIggs did and delivered an excellent service. The counter should be green cleaned and it should be fresh smelling when entering the building.Overall it was above some of the others. I appreciate u haul but the prices are higher than many others but the service is not the same. Thank you!!!!! U HAUL

JASON R. on

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guys are great, took care of me super fast and check in in with electronic hand-held devices are super fast and easy.

lafayette m. on

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Excellent experience.

DeBorah S. on

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Provide coffee and donuts!

KEVIN K. on

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Jacob G. on

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Loretta D. on

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i paid in cash but my credit card was still charged $47 so I paid double i would like that $47 put back in my account

Loretta D on

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it was ok

Travis C. on

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Erin M. on

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Paul W. on

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Elizabeth I. on

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Kate M. on

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Wonderful, nice people working at UHaul, helpful, fast.

Maria Bilinski S. on

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It wasn't immediately clear which location I was reserving the rental. I started with the Lakewood store in Google maps which took me to the website. I went to 3 different places when it was time to pick up the truck.

Jamie S. on

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RALPH L. on

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Truck itself was fine but the driver's side window only rolled up half way (thought I would break the handle if I cranked it up any further). This was a bummer as it was cold and rainy for the 90 miles I drove.

William W. on

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Pick up process was painfully slow. There was a crush a people with problems and only one agent. He did call two others inside to help, but this is a real weak link in your process. check in was smooth and fast.

Diana S. on

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Michael Z. on

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Upon returning the vehicle and and blankets, I was asked to "fold" the blankets. Clearly they needed to be cleaned, refolded and placed into a bag for reuse. Not sure what that was about but it was the last impression of an otherwise good experience.

christopher s. on

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truck needed an oil change

Shaun W. on

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Donald G. on

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Nothing every thing was excellent

CAROL M. on

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Excellent service and very knowledgeable, no constructive criticism.

TATIANA L H. on

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Leonard C. on

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sean l. on

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Excellent service all around. The cost is triple what felt reasonable, but all rental companies seem to charge astronomical fees for full size trucks.

TIM G. on

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cheree p. on

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Kylie F. on

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Paul was AMAZING. We had a bad experience at a previous UHAUL and Paul went above and beyond to correct our experience!

Sally G. on

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James M. on

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Igor F. on

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Juan A. on

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William j. on

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Tara W. on

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Victor R. on

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Lorene P. on

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Such a well organized place and easy to navigate!

Charles B. on

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Had a real problem with the left rear tire. Saw it was down when I picked up the van. Asked them to check it out first... they added air and told me it was okay! IT WAS NOT. Had to add air (and a lot - 35 psi) every 10 or so hours. Very frustrating and time consuming when I was trying to move the furniture for my father-in-law who just passed away. Would appreciate some accommodation. Otherwise... excellent operation... excellent in and out - will use this location again. Dr. Chuck Bamford

andrew k. on

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PETER S. on

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The leadership at this location is exceptional, and is reflected in the customer service from each of the employees. UHaul corporate should be extremely proud of how this group represents the company. This shop and its people are superb. The manager is fantastic!

Rachel T. on

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Great customer service rep at this location!

Rochelle P. on

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I was so impressed by the friendly and helpful staff. It helped make my moving experience positive.

Kimberly B. on

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ej a. on

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Ever thing was very good. Ty E.J.

Edward R. on

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Great service! Couldn't have asked for anything better

Carly S. on

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JOEL S. on

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DILYS B. on

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Everything was fine and all the employees we dealt with were professional and helpful. Thank you U-Haul.

Sandra A. on

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I called less than 3 hours before I needed the truck and it was ready when I arrived. The staff was extremely courteous.

aditya v. on

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Convenient location, well equipped store

JOSEPH M. on

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keep up the good work;

Perry T. on

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Employees did a good job. We use a uhaul truck each year to pick up and deliver our Toy's for tot's allotment. U-haul always treats us good. Rev. Perry Tankard, Impact Community Development Corporation

CLARA H. on

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The explanation for the costs for the equipment rentals is very confusing. Although the young man handling my vehicle return was most professional, to this day I am still very confused about why I paid more than I anticipated at the extension of my rental.

Stephen M. on

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Karen D on

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i was very impressed on everything about the place and the staff..Thank you Karen Dawson

Kerry G. on

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Uhaul did not inform me that a 10' truck did not come equipped with a loading ramp which made my move difficult.

BIANCA T. on

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Joshua and I believe his name was Benny? Maybe, but anyway these guys were fantastic from the moment I walked through those doors. Left with all my questions answered, very satisfied customer, I will also call the store to tell the store manager about uhaul expirience! Keep up the great work Guys! Sincerely, Bianca T.

Sarah F. on

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Nothing!! This place is terrific!

Christina G. on

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Excellent customer service. Easy processing. One stop shop!

Richard M. on

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SUSAN B on

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Excellent facility.

DAVID M on

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My favorite U-Haul location!

KIM D on

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it was horrible. my unit was non-climate controlled and i was not informed of that. all my possessions were damaged!!!!

SHELLY H on

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The inside units aren`t that tall.

SHARA D on

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Very friendly and helpful staff!

ANNIE C on

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The staff was informed, friendly and efficient. Drew and Stephanie were exceptional.

KEANNA A on

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The staff was very knowledgeable and helpful which made me feel comfortable utilizing my rental items.

CHRIS B on

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I found once I moved my things out of storage. they were soaking wet and had signs of mildew. I was so disappointed by that.

RICHARD B on

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Just started rental so too early to say much. So far so good.

SCOTT N on

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We have been using this facility for four years now to store college room stuff during the summers. It is cheap and the experience has been exceptional each time. Highly recommend!

Joanna C on

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Unprofessional: sent me home with an empty box I had a U-Box from Miami to Durham, no compensation for this disservice. Was not aware that my box was to be at this location. Awful.

LAUREN G on

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Very Nice

KAREN S on

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they were very helpful even when i came back and had to get a larger unit then i originally anticipated.

PEGGY G on

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Wonderful customer service - answered all my questions and made the process a breeze!

LEONARD S on

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Access to storage unit was limited due to all of the trucks parked near the entrance. The drive way needs paving Will never use this facility again.

CALLIE L on

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I appreciated the way everything was handled. Very professionally, in my opinion. I would definitely recommend this site to others. Thanks for this pleasing experience.

WEN WEI L on

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Joshua and Fabian were very helpful!!

SHULUN G on

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Excellent staff!

IMANI B on

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I would have been happy with my experience if my storage unit had not been infested with mice and large insects.

MICHAEL S on

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Overall the facility was in very good shape. However, the staff is usually very slow to take care of you and they are not very friendly.

Joseph W on

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The boxes were guaranteed to be delivered by 7/5, but are now guaranteed to be delivered by 7/6, which means I have to reschedule movers to unload the boxes to the following week.

Jodi D on

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Box was an hour late and there wasn`t good communication for preparation.

MARY P on

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The rental experience was good. Thank-you!

Atul K on

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.

BRUCE H on

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only TINY complaint was difficulty getting the automated system to recognize my card and PIN - was resolved in about 30 minutes. presume this won`t recur and was simply a glitch.

CHARLES W on

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My reservation was not stored in the system and they had to restart an entirely new storage reservation, costing me 20 more minutes than anticipated.

Robert S on

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I would use U-Box again.

MELINDA F on

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My primary complaint is the requirement to pay rent for full 30 day periods. I was able to empty my room by June 2 but could not get a rebate as my rental ended on the 19th.

STARNISIA L on

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I don`t like it because I had to pay for a hold month an only use the storage for 8 days an they don`t pro-rate nothing

MICHELLE J on

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Well maintained, accessible facility.

CHRISTIANA H on

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Well maintained, easily accessible

JAMES B on

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Good

JIM Z on

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Staff was very professional and friendly. Facility was clean and well kept.

JOE K on

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It was fine

ERIC H on

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Staff were very helpful

MARY P on

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I enjoyed meeting the staff, very knowledgeable of the job, and professional. Awesome Service! Awesome Job! Highly Recommended!

MARY I on

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More staff needed in office on weekends

ANDREW R on

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This place is great, I`ve used it many times.

JONATHAN H on

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The staff was friendly and professional. I recommend this location to anyone needing storage.

RAHEEMAH Z. P on

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I felt I

DONNA W on

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The staff was very friendly and helpful. Good customer service.

DERRICK P on

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Everything about our experience with this storage facility was easy, clean and efficient.

JOHN M on

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The facility and staff were excellent.

Michael R on

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aeu

MARK A on

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Easy and Convenient

HELEN C on

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I`ve had varying experiences with the staff. Been here a few times - first time the girl at the counter seemed like I was bothering her- every other time staff has been super awesome.

PRECIOUS D on

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More training at the window with the guys on how to work with women.

KATHY P on

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Prepaid unit unavailable upon move in! Mold and mice droppings found upon move-out! Denied my request for any prorated rent back, despite 27 days remaining! Unethical and I will report.

JENNA B on

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Excellent

NARESH B on

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It was good.

NARESH B on

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The service was spot on classy. I thoroughly enjoyed using your facility.

Mark M on

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Store could not print receipt of transaction. An email today from U-Haul only shows record of 1 U-box container when I delivered 2 U-boxes. Very concerned.

BERNARD L on

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people were very tentative to our every needs.we would do it again and again!

NOELLE W on

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Very well kept and maintained facility. Some of staff helpful and friendly. Uhaul equipment in way of back door. Clean however killed Germany roaches in hall, SCARED now.

LARA K on

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Customer service was excellent.

hamid n on

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Local Moving Helpers Carry Moving brought the two U-Boxes and unloaded them without any problems. They were quite helpful and professional.

Michelle M on

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The staff at the Durham location were not friendly or organized. Thank goodness the mover I hired thru Moving Help was awesome.

MELVIE M on

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They were friendly and professional.

JOHNNY K on

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I dealt with JOSHUA who was both courteous and helpful he answered ALL my questions. JOSHUA definitely made my U-Haul experience seamless and pleasant.Thanks, JOSHUA!

AMBER F on

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My experience was great!

LORRAINE S on

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The Employees went above beyond to really help us understand the Facility guidelines!!!

JESSICA L on

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I loved the storage unit and everyone was very friendly. The place was easy to get to kept really clean!!! I will definitely use them again in the future!!

LEIGH J on

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Stephanie did a great job. We needed help and she was there.Friendly nice staff, clean storage and helpful manager.

Lavonne S on

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Chaz at Cathedral City location and the staff in Durham, NC were great. Our only issue was the box arrived early

AMANDA G on

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Very good experience .

DAVID B on

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I experienced significant damage to upholstery and clothing from mouse feces. Spent a great deal of extra time/money cleaning my things. Not recommended.

SATISH K on

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Used your facility three years in a row for storing my daughter`s dorm stuff during the summer. Every time we got excellent service! Stephanie was very helpful. Thank you.

HEATHER C on

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Great staff! Very friendly and helpful.

LISA G on

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7pm access is a bit early, especially during the week when getting off work. Still light until 8:30-9pm in summer.

GODSON A on

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Very convenient, safe ,well maintained, extremely dedicated staff. You guys rock.You make moving in and out easy .

Monea R on

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It was horrible. Kept getting transferred to different people. No one seemed to know how to facilitate the external moving company.

PEGGY M on

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Would use again.

ROBYN C on

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We rented a truck to move our daughter from Hampton, Va., to Durham. The rental space was free for the first month. That was wonderful. We only needed it for a week.

PEGGY H on

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this my firt time using storage i can only say it was good for me.it was very clean and well lighted.

MARTIN S on

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The facility was well maintained and very secure. The staff was very freindly and very very helpful .Would highly recomend to anybody that ask about storage or rental of vehichles.

RYAN P on

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Swift and excellent service.

Aseem H on

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My box didnt come on time, not much late though. But the loaders were magically efficient, and very friendly. Will recommend them !!

bryan d on

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My box was quite tattered, and some goods received mold damage, so I wish the boxes were stored in a drier location. However, overall it was okay.

Mara W on

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My box was moved to a different location even though I specified that I would be moving into it over a few days. I received any notice.

JENNIFER H on

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One of the staff was extremely rude while another guy named Cornelius was extremely helpful and had to make up for the rudeness of his boss.

KEVIN C on

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Staff was helpful. Facility was clean

GARRETT G on

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The staff were great. I lost my key to my lock during my move, the 50$ fee to have a lock drilled was obscene.

Jeremy U on

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The staff completely messed up my order. I am very dissatisfied.

Michelle L on

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My U-boxes did not arrive on time. When I called the store, multiple times, I kept getting routed to the call center who could not tell me where my U-boxes were or when they would arrive.

CATT H on

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Cannot reach facility by phone. Call center takes message but no reply in a week.

Seth M on

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U-haul employees on both ends of my relocation from California to North Carolina did not know how to work with the U-boxes. They didn`t know how to check out, in, or bill. Much stress for me and them.

ERIKA M on

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Helpful staff, very accommodating.

KEVIN M on

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Great facility

Joshua J on

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The uhaul location in Durham didn`t ship my uBox until after it was supposed to arrive in MA, making it over a week late. Unacceptable.

VELVERTON L on

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The managers and staff were professional and courteous.

ANDREW M on

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Customer service was excellent. Chris Moore and Robert were both very helpful.

LUCIE S on

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Units need to have lights. It`s easy to bump head on sprinkler system as large units are dark.

SILE K on

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I want my money back for the two weeks I`m not using! The guy said no. I`m going to social media now! You charged an arm and a leg! You got people where you want them. I want my two week refund.

Kelsey H on

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Good service.

WILLIAM S on

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Very happy with the facility and the service they provided. Very highly recommended.

Kelsey H on

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i had a good experience.

TONYA W on

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Stephany Storm is a idiot!!!

RONALD J on

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great staff every time I need help on anything staff went out of the way to help thanks Ron Johnson

ELISE D on

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Professional and friendly

JEANNETTE D on

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I wish I could remember the name of the young man who helped me. He was incredibly patient and cheerful.

LUCIE S on

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Only complaint I have is wish larger storage units had a light

Anne K on

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The facility never answered calls. Central U-Haul couldn`t even locate the box. It took dozens of lengthy calls to arrange delivery. Our pre-paid moving helper went unused due to U-Haul errors.

LOREN R on

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Thanks for providing a safe and reliable storage option.

ROGER H on

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The Monthly Auto Billing is great!

CARMETRIS B on

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it was nice and clean

CATHERINE L on

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I hope the storage open for 24 hours to access anytime. It is first time but it`s little bit hard to pay next payment without online. I failed one time online register.

BOYD V on

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Had a great experience here--Stephany and Josh were fantastic. Went out of their way to make sure I had the help I needed. Facility was clean and well-maintained. Highly recommend.

ANITA L on

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No comment

PEGGY M on

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Very good experience. Staff friendly and helpful

DANIEL W on

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I moved out on oct 30. They had me locked out without cause. I was lied to and treated badly. I have pictures of my cleaned out unit and a witness

CYNTHIA C on

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great

RYAN B on

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First: appear secure and well lighted is that verbiage you chose? Secondly, the staff lacked some customer service, but fine maybe smile more?. The facility was well lit and seemingly secure.

FRANK B on

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Chris Stephanie were very attentive to my family`s needs. Both were patient, kind and very knowledgeable and we are very appreciative.

LATRISHIA H on

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Best u-haul facility I`ve ever used.

SILE K on

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But no light in the storage unit. Otherwise good.

RHETT M on

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Great Location. Always friendly and courteous staff. Great experience with this storage facility. And excellent supplies if ever needed boxes, wrapping paper, tape, etc.

MARK P on

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Pricing seemed a little high. The pest control rat poison was also used in a somewhat uncontrolled manner, resulting in poison on some of my belongings.

JULIE L on

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I ordered to begin service the 18th. They messed up twice. The services I ordered were not CORRECT until the 23rd yet they tried to charge for 19/20th.

URIEL M on

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thank you very much for the two years of excellent service. my belongs were dust free at the time when i got them out. best wishes Uriel Mendez

RANDY R on

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The alarm pad has been broken for more then 2 months. I told the manger and she was suppose to call someone. Had to walk the whole length of the building to turn alarm off on from my unit. POOR.

BEVERLY B on

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Easy use

JOSE C on

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I made a reservation well in advance to when I needed the storage unit. Unfortunately, two months later when I got there they did not have the reservation still.

MARY B on

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Would definitely rent a locker here again.

BRAD A on

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Everything about this place was great, except for the long wait times whenever I went into the store itself. It seems like they were always understaffed or things just moved very slowly. Thank you.

TERESA C on

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Great service! I`d definitely use this facility if the need should arise again.

JOSHUA N on

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Will definitely store my college stuff here again next summer.

KATELYN C on

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Great self-storage! If I needed access after hours I called ahead and they made it happen! My only concern is the lights are motion-sensitive turned off too early there`s no light in your unit.

LISA R on

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We`ve used your location three summers in a row now and each time have had a terrific experience. Thanks much!

LAUREN H on

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great value for college storage over the summer. saved taking too much home.

JOE C on

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This is the 2nd year I have been using this facility and both experiences have been great!

BRAD A on

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Great facility and professional service. Very, very secure.

DAVID Y on

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great staff

CHRIS V on

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All good

PHIL P on

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Everything was a 10. Clean, friendly and very helpful. Thanks for a pleasant experience after a long drive to storge goods. PLP

SHEILA G on

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good orientation to how to use storage unit

TYFFANY N on

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Great

LAVEL B on

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When leaving I had to wait in line for 30min. I had to pay for a full month even though I only used it 2 days into the month. I reserved a truck that was not available on move out day.

DAN C on

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Our UBox wasn`t at the location where we wanted it stored. WTF. Forty minutes after arriving and searching everywhere, staff tells me my UBox is 14 miles/23 mins away.

PATRICK S on

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how about a courtesy notification when you don`t receive a regularly scheduled payment. as it stands you seem more interested in the late fee than customer service.

MARCUS A on

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This was by far the worse renting experience I have ever had. The only good thing about the rental was the truck. Everything else was very unprofessional.

JOHN C on

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Absolutely wonderful experience. Everything was perfect.

STEVEN B on

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I wish you had a freight elevator for upper level units.

WESTON P on

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incorrect destination,higher shipping rate than reservation,five phone calls to find rep who knew how to handle complaints,never spoke to same rep,unable to confirm things ahead of time,etc.

CAITLIN C on

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My box was shipped to the wrong location. Staff had problems with the computer system, which may have caused the shipment problem. Please improve your computer system and/or staff training.

DAVE B on

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Nice facility, excellent service.

ANITA L on

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The storage facility is the only thing I would ever recommend that is associated with U Haul. Once I get my stuff out of there, I will NEVER do any business with U Haul again.

PATRICIA W on

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Great idea. So many changes were handled with ease and professionalism! I liked the flexibility of packing, over a period of time.

RENITA M on

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Stephanie and her team of Marie, Demetrius and the guys are great! R.McCrary Unit 1723

DIANA B on

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Friendly clean always on top of things.....would definitely recommend to anyone I know

PETE W on

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Great experience.

LINDA K on

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Stephany Storm is beyond excellent, efficient and smart. Hold on to her.

NATASHA R on

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Great Job!

JOANNE R on

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I have visited your location twice this week. Both times I have had excellent customer service. I am so glad that I chose your location.

BARBARA V on

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Very pleasant staff. The facility is very clean and safe.

MARK K on

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Comments are in the above questions

SARAH P on

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Easy move-in experience. Sales people were helpful at answering questions. Models of units in showroom made it easy to select what I needed. Location easily accessible from Chapel Hill.

JACKIE G on

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Didn`t have a problem with the location, just the movers.

KIRKLAND A on

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It was great. The staff was friendly, fast, and helpful. The manager helped me out a lot with setting up my change of date on my account.

MARTHA B on

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Coordination of my move out, from a long distance worked wonderfully well. Thank you Stephanie Storm. Sincerely Martha Brown

MARTHA B on

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Coordination of my move out, from a long distance worked wonderfully well. Thank you Stephanie Storm. Sincerely Martha Brown

CHRISTINE R on

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Due to the ceiling shortage and the extra charge for unlimited access I feel you over charge for what is offered, so I would not recommmed your facility.

ALEX M on

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Bad experience. Again.

RENITA M on

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Stephanie is wonderful...she represents a UHAUL very well!

SHANNON D on

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Clean facility. Multiple security measures taken

CATHERINE K on

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We had roaches from our boxes in storage and did not have them before,we even sprayed all our boxes before packing, very upset!!

KIRK M on

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I am extremely pleased with the service provided by this facility. Thank you.

EILEEN V on

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On-line payments very convenient. No complaints.

CARL C on

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Clean, neat, convenient, good value--we have recommended this facility a number of times.

BERNADETTE T on

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Good Service.

ROGER H on

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E-Mail reminder billing on-line payment were great. My daughter left the locker un-locked and, within 1 hour, U-Haul called and alerted me. Great job.

MARGARET M on

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My only critique is that they seemed to be a little short-staffed for a very busy day a Saturday right before nearby university classes started. But otherwise the staff were very efficient.

MICHAEL S on

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Customer service could be a lot better and bathroom has needed attention each time I have used it.

JOE C on

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The alarm was consistently going off due to patrons not properly entering their codes since the door was often open due to the activity.

FIKRET Y on

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Thank you

KIMBERLY K on

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Very clean unit. Helpful staff. Variety of access plans to choose from.

JOHN H on

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Great first time experience with storage unit. No problems, good rate.

CARL M on

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Staff at U-Haul Moving Storage at Chapel Hill Blvd very helpful. Marcus, Stephanie, and the guy from Omaha are top-notch.

ADRIANA G on

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On both ends of the trip working with uhaul was terrible. They were rude, didn`t have it ready on time and even had a broken forklift and told me I couldn`t get my box for a week.

CONNER` K on

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If I had not been so persistent I would not have received my box. I had to physically drive to the UHaul location housing my box to make sure that it got delivered to me .

LAUREN P on

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Uhaul did not have a record of my reservation despite the fact that I called multiple times.

ESTHER S on

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The general manager, Stephany Storm, especially went out of her way to help us - Thanks, Stephany! But we had a poor experience with an unfriendly representative when we first came to rent a unit.

SANDY P on

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Had a great experience!

SCOTT O on

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My U-box was requested to be delivered and paid for on June 4, with 12-day estimated shipping time. It came weeks late and staff were unhelpful in tracking.

ROGER P on

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Everything was fine,Quick delivery and pleasant experience

JEREMY P on

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n/a

NDANG A on

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It would be nice though if there were a tracking system so customers would not be left in the dark as to when items would be arriving-my box arrived earlier than I expected which was a nice surprise!

TAWANNA S on

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The level of customer service on the scale of 1 -10 with 10 being the highest I`ll give it an 8

MARK M on

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Great job. Staff was very helpful and friendly. Thank you

JEFF B on

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i was overly impressed

JACQUELINE W on

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the process of getting the u-box and filling out necessary paperwork was very easy. any question i had was answered.

JOCELYN M on

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Very helpful staff. Clean storage unit/facility.

VALARIE W on

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AFTER the first month rental is paid, customers should have the option to pay weekly. It is not fair to have to pay for a month if I only need a week or two before I will be removing all of my items.

DOUGLAS J on

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In power your employees

NICOLE T on

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Great Experience! Seemingly effortless cross country move from San Diego to Durham,NC! As long as you take the time to pack your belongings properly in boxes, this will be easy for you!

LAWRENCE R on

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Good counter service and follow through

NINA J on

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the new staff at the chapell hill blvd favcility were knowledgeable, efficient, and polite especially when compared to the staff working there around this time last year.

KIM C on

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Brad and staff were very patient and attentive to questions and explanation of needs. They worked to ensure we got the best solution. We`re extremely satisfied!

PRESTON B on

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thanks guys

HOWARD J on

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The staff was excellant and very helpful. A very large thumbs up!!

HOWARD J on

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All of your personnel were excellent.

EARLINE L on

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I appreciate the friendly service, ,safety the cleanliness. Employees are very polite.

EVIE W on

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The guys at U-Haul in Durham went way beyond the call of duty to help me out. They were really friendly and kind.

WILLIAM F on

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The staff was very friendly and responsive to the issues I had concerning the after-hour alarm sounding.

ROBERT L on

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Service was high quality, competent and friendly. Well done!

NIKOLAS S on

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I said yes to the above, but I do have a comment about the employees. While everyone was nice, I often found myself waiting in line for one register while 3 or 4 employees were just hanging out.

WALTER W on

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A rare experience of the lowest price bringing truly satisfying result! The U-Haul agent was very pleasant and helpful. I highly recommend U-Box.

STACY D on

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The customer service at the facility was excellent

DAVE H on

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Well maintained overall great experience. Rented storage unit for over 2 years with no issues.

JOY C on

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Excellent customer service and storage.

FRANCIS S on

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Very professional operation!

CARL M on

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I won`t say a lot about my time there except it was absolutely great!!! very clean, great help from everyone there, always felt safe when I was there, and felt my items were safe when I wasn`t.

TROY H on

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Very good experience

GLENN M on

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The first day I asked to see the unit and this one guy was rude and lazy..another person helped me and I had no problems.

LAUREN G on

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I got a phone call the afternoon that I started the contract on my storage unit telling me that payment was due on my unit. I was very disappointed in this.

GLENDA M on

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The staff were very helpful.

JOHN M on

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Helpful and clean.

FRANCIS S on

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Outstanding customer service!

MARCO P on

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Very satisfactory.

CHARLES S on

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Just a little pricey comparatively.

JANE B on

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It would be nice to have lights in the individual units

TIFFANY P on

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customer service was A+

BARBARA V on

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Staff was wonderful. It would have been helpful to be notified of lightning strike in July and that my key card would be invalid. Otherwise, I will definitely use this facility again.

ROBERT G on

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Clerk who set up my unit didn`t seem too thrilled to have a job there. Other folks were helpful I could overhear them helping other folks on the phone, etc.

REGINALD T on

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Level of service was excellent! Would definitely use again and recommend to friends. Thanks U- Haul! Good job!!!!!

HELEN L on

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Very helpful knowledgeable staff Stephen was great

MARGRET N on

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service was excellent and facility was clean, cool, and well-maintained

EMILY V on

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I thought the facility was very well maintained. I like the security added with the swiping in and out. The staff was competent, professional, and helped me get what I wanted.

PINKY D on

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Disapointed that you didnt have a ramp to 2nd floor being I am disabled it was difficult for me with the steps. No steps is a big no no.

URIEL M on

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Peace of mind about the security and staff on the facilities

JEAN G on

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I had a great experience, service was excellent and the facility was very clean and well kept. I would happily recommend this storage to anyone.

EVELYN C on

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The staff there were so polite and very helpful.

ARI M on

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The problems with Ubox were rampant. The entire structure of the ubox business is horribly flawed. They missed the 9/4 delivery date I requested over a dozen times, beginning 3 weeks prior.

REGINALD T on

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Great location and team of guys there. Very helpful staff!

NINA J on

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there was a mix-up from first registration that stephen deberry cleared up excellently

MARGRET N on

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good experience. Clean, well-maintained and user friendly payment/computer reminders. A+

DANIEL R on

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Will definitely use your facility again in the future. Thank you for excellent customer service.

PAM B on

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It would be nice to have later/earlier hours access with out having to pay extra. Would be nice to pro-rate fees.

DANE C on

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very good

KEVIN T on

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I will be back.

THERESE C on

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Great

NINA J on

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Everyone was kind and helpful!

KATE B on

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Fine experience.

DEBORAH S on

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the access cards never work. On fri night-only 1 person at desk Waited 25/30 min just to get access because card didnt work! Because of this wait I had to come back on Saturday for my 2nd load.

EVELYN C on

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The workers were A-1.

KYRIE J on

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Wait was extremely long and service was unprofessional and at times unfriendly.

MICHAEL E on

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Phone system is really annoying and often ends in answering machines or dropped calls.

MARK K on

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Would have preferred 24 hr access included in the price I was paying, otherwise all went well.

ANDREW S on

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i would recommend this location

DENISE M on

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The staff was always friendly and helpful. Facility was well maintained and clean. Manager was responsive to concerns.

CLARKE E on

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Why do I provide 2 phone `s? Why do I provide 2 addresses? I have a home office, and only a single point of contact. I welcome an email from corporate to explain these concerns.

DAVID G on

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The level of service was great!

MARIANA L on

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Have used it for two years and have always had good service and storage

JAMES R on

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Excellent all around

CAROLINE M on

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The individuals who delivered my U-box were extremely friendly and helpful.

LAURIE C on

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Great experience at this facility. Top Notch!

MARK B on

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I thought I had 24 hour access, but apparently not. It made it inconvenient for me as I drove in from out-of-town after hours to access my belongings. Bummer! I recovered the next day.

SARAH S on

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My only complaint is that I had scheduled an appointment and the u-box was not loaded and ready when I arrived, we had to wait an hour to finally leave with it.

JESSIE J on

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Everyone we dealt with at both locations was super helpful and very friendly. :

HEATHER B on

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The facility was impossible to reach. I made reservation online and my info was lost 200 chars is not enuf space

SONDRA S on

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Would like longer access hours, but other than that, GREAT!

ERIC C on

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Best renting experience I`ve ever had. Great stuff

JANE I on

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Started to allow to leave stuffs near entrancemakes the facilities turn into a junk yard with broken glasses, etc. The first impression is damaged badly because of this change.

COLIN M on

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`

ERIN M on

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Terrible customer service - never returned calls.

BARBARA V on

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Paperwork and registration took longer than it should have, but staff was very helpful and informative.

STEPHANIE B on

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Staff were always very helpful, always respectful. There were times of waiting but service was superb!

JEFF H on

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I felt comfortable leaving my things there. At times, it seems like the desk is understaffed for the volume of business.

CHARLES S on

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So far so good. Wish it didn`t cost more for after hours access.

MICHAEL S on

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Everything was great. No problems to report.

JEFFREY V on

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Great service experience. I have already recommended your location to a friend.

ANITA B on

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I was so impressed with everything and will most definitely recommend it.

GREGORY C on

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Great facility and helpful staff

JULIANA M on

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paid extended hours and access was denied cause attendant forgot to program my card . Absurd ! Terrible service! Long waiting in line and poor system that does not keep clients information.

LISA C on

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Customer service went above and beyond to help!

MARSA M on

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We had a very good experience.

SHELLEY A on

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Provide visuals of rental units which will allow potential customers to view the actual size and determine if appropriate. originally suggested by Uhaual staff,was not suitable for my belongings.

COLIN M on

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`

ERICA P on

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Brad was very helpful and accommodated all of our needs.

MIRIAM W on

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We had a very positive experience and will use this location again when we have a need.

THERESE C on

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Very happy with facility. Later hours on Saturday and Sunday would be nice, but they are currently better than other places.

PAULINA B on

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The staff was professional, knowledgeable, flexible, and very helpful. The U-Pod made the move hassle free.

EDUA D on

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Truck rentals were great but storage recommendation given several weeks ago for size was significantly off after i expressed my needs and I had to go 15 miles away to find unit. cost = x2

JAMES R on

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Brad was great

CARLOS L on

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Everything is great, except that the advertisement said 24 hour access to the storage unit which implies that 24 hour access is included in the price of renting the storage unit.

STEVEN D on

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Great service from everyone working there.

MARTINA R on

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good service

TRENT S on

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I should be able to sign up pay for unit in advance. I went in on 4/25. I want unit 4/30-8/30 which isavaiable. I have to go back in 3 days hassle with giving same info again.

FRANK H on

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The point of origin was Salt Lake City, the 3900 South location. Those guys are great, so helpful and easy to work with. They called to make sure I was happy.

JEFF H on

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I felt comfortable storing my things here. It did seem as though there needed to be a few more customer service agents at times.

VERNON T on

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Paid 4 months for 24 hour access but didn`t have it. When emergency came that I needed it, I was unable to access after hours because the guy hadn`t checked the box. Had been paying for nothing.

AMANDA V on

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Nothing to add.

GEORGETTE K on

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great place - helpful staff - would highly recommend to anyone needing storage unit :

EMILE B on

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Great customer service excellent communication with management regarding my account, etc, etc.

GREGORY C on

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helpful staff and service - so far so good!

GABRIELLE M on

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Convenient and clean facility

DONINIQUE Y on

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Brandon was extremely helpful and kind ! I will be using this location again!

ERIC A on

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The people who helped me in the store were great.

DAVID G on

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Clean and friendly.

CHRISTIAN C on

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Overall good

ADINA M on

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clean storage and good staff

ALBERT J on

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Thanks!

LARA K on

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The manager and staff were helpful, friendly, and professional. We had many transactions here over the last few months, and all of them were smooth/stress-free. We`ll definitely use this UHaul again.

JAMES B on

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A one month free use of a storage unit was a huge plus to the U-Haul experience...Great Idea make this perk more well known and it could be a deal/decision maker when renting...thanks a bunch...jb

IRIS Q on

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Staff was very helpful. I am confident my property in the unit is secure and clean....I would definitely recommend these units to my friends

GREG H on

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Chapel hill location Great, Ohio location very very bad!! Guy named Romel Chapel Hill Great! If not for him would not use u-haul again!

LISA B on

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the staff was very helpful

ANGELA H on

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Facility was secure, but no light inside storage unit.

ANITA M on

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i rented a storage unit - everypne was professional

ERIK C on

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The storage experience was the best ever. Keep up the good work.

JEFFREY V on

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Very helpful staff. It was easy to arrange storage and the facility is very convenient and safe.

LINDA G on

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great facility, better communication of policies and options is needed to ensure no mishaps. including fees. Tell the customer what to expect at check-in at the location.

CHERYL C on

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This seems to be a well-run organization, withsppecial attention being paid to customer satisfaction. Thank you!

JOHN R on

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The air conditioning system leaked water and caused significant damage to my belongings. Your staff Brad Crabtree was not apologetic and treated me rudely.

JOHN R on

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The air conditioner leaked and ruined some of my items in storage. The staff was unapologetic and unhelpful.

JACQUELINE C on

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Excellent experience. Used 2 spaces for about 2 years. Will be back. Thanks for the help. Sorry Robert is no longer managing it since he was a gem. Haven`t met new manager but I`m sure he is great.

KARIN H on

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Very friendly and helpful staff, and nice clean facilities that I feel comfortable with the level of security.

MARTIN S on

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very friendly and helpful staff.GREAT EXPERIENCE !!!!!! Martin.

CHARLES W on

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It`s very clean and temp control is awesome. However, some staff don`t seem to care about working there, and are inflexible, kinda like this 200 character limit!

KAREN R on

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It would have been better if a light was inside the unit. I had to put boxes closer to the door to be able to see what was inside sometimes

TERESA W on

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Very accommodating! Friendly service!

PATRICIA B on

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Facility and the staff is user-friendly. I`ve always felt safe when I visit my unit no matter what time of day or night.

ALECIA B on

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Mice in the storage units debris on the floor in the walkways.

LAURA H on

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excellent service

ALMA JEAN C on

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worse experience that I have had with a moving company. The storage unit cannot be accessed 24 hrs a day as stated.

TRUDY J on

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The alarms go off frequently. Better instructions for users are needed, along with more carts and lights in the units. Almarie Frances, was very courteous and went above and beyond to assist me.

SHELLEY K on

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mice living in my ubox. They had defecated all over my possessions. $180 = my things were defiled. unsanitary, I will do everything I can to prevent people I know from using u-box.

CECELIA H on

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Services have always been courteously offered and professionally completed.

TAMRA L on

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the manager was very helpful, great experience. Thanks :

STEPHEN K on

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Very clean, well maintained, friendly staff, great security features.

RON J on

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Great storage facility. Unit was clean, building access as expected. Customer service was ok. Elevator would have been nice, but otherwise very happy.

MARTIN S on

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The associate was very helpful and knowledegable about your products and services.I would rate him at 100%. Thanks very much Martin S.

CHERYL C on

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Manager Brad Greg? was fantastic! He was very responsive to my needs, efficient and professional. You guys are great. Thanks. Cheryl Cushine

COREY W on

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it was ok .the people was not very profesinal

EVE B on

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Very Professional. We use UHaul every chance we get.

HANNAH P on

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It was clean and had A/C, my two major criteria.

SHANNA B on

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You guys suck. I don`t have enough characters to tell you just how bad my experience was with you jackasses!

JODY S on

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I thought the service was beyond exceptional. My only complaint with the entire experience was the pricing of the units.

NARDEEP B on

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I was charged late fee even though I gave my CC info. for automatic withdrawal.

WESTON P on

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My only complaint is that the amount of time to WAIT for help from the staff in the office/facility was incredibly long. Other than that, the staff is wonderful!

DANIEL G on

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Top notch experience. Extremely helpful staff.

STEPHEN N on

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No trailers at ether the pick up location or the delivery location to haul the u-box with and the staff seemed clueless?

JEREMY W K on

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Ubox was delivered to the wrong state and was 1 week late. No one seems to have answers, my calls aren`t returned, and it`s impossible to get transferred to Ubox when calling another u-haul number.

THERESE C on

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While the hours were workable, later hours would be preferred on the weekend.

KIM M on

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Wonderful experience. Ac, lighted, carts, clean bathrooms, friendly help. Was worth every cent. Will use again!

ERIC A on

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Staff was friendly but mostly unavailable due to understaffing.I have come to expect a long wait before being helped at this and other locations.

ALBERT L on

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Good.

MARGARET B on

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Very clean and secure facility. Convenient location and helpful staff. We`ve used the facility and moving truck two years in a row to move in/out at UNC. Outstanding service.

JOSHUA P on

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Box was not delivered until after I called online order. Called twice and waited on hold for a long time to get it picked up again.

RANDI L on

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Excellent storage facility. Security, cleanliness, and convenience gave me peace of mind that my things were safe while I was away.

HYEONG TAK L on

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overall pleasant

ALBERT J on

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Almost always get stuck in line here.

CHRISTI C on

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When I arrived, I was not assigned to a downstairs unit the rate was higher than what I registered for and paid for online. I think that feels a bit like bait and switch.

SANDRA M on

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I loaded the UBox myself. It was not scheduled to be delivered.

ROBERT D on

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well run uhaul location!

DEIRDRE S on

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The staff is rushed and impolite. But, the facility itself is very nice. Once you get your account set up you won`t have to deal with them again until you move out!

BARBARA P on

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After 14 months I found my items very clean. However, I would liked to have a light in my unit. Thank you.

DANIEL T on

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Tremendous facility. Convenient and clean. Helpful and friendly staff made everything easy and painless for me. All my belongings were safe. Highly recommended. I would absolutely refer a friend.

KRIZIA D on

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I had a great experience with the service at this Uhaul. I would highly recommend it.

UGO G on

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Everything so far as gone well. I would like the access hours to be extended to 9 pm without additional charge

MICHAELS R on

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Na

PATRICK S on

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Facility was nice. Service was not great.

LESLIE W on

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Easy to navigate, relatively easy to get set up and moved in. Glad that everything is climate controlled.

AARON G on

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Very helpful when I had lock issues - well maintained.

AMY S on

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Have used this site for various moving needs. Have not been disappointed yet!

ANYA A on

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The U-Box was delivered more than 5 business days later than the confirmation email quoted. The U-Box representative was unhelpful and irritable when I approached her with my concerns.

DIANNA L on

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Poor customer service.

KENT F on

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Every staff member dealt with was courteous, helpful, and professional. They were eager to serve and very knowledgeable. My experience with this facility and its staff was a pleasant one.

DENISE M on

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When I arrived to take possession of my storage unit my online reservation was not in the system and there was not a storage unit set aside for me. The rental process took a long time.

MARGARET D on

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UBOX delivery was late by 1.5 days. After 4 calls 6 hours on phone w/ customer service, personally called store manager, finally got answer about late delivery. Very poor customer service.

CATHERINE K on

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There was a line but when my turn they were very professional and courteous.Liked that they were open late also.

WILLIAM S on

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The one improvement I can suggest is more staff. It was a regular experience to have to wait 15-20 minutes to be helped when only two staff were present.

NOAH S on

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Uhaul fucking sucks. I`d be more specific, but 200 character limit isn`t enough to say what I need to, and so I`m not going to bother. Btw, you should have a freaking character counter on this.

JULIE L on

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They provided a van for us on short notice on a busy Saturday, and it was in good condition and easy to drive.

SEANISE NADINE W on

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EVERYTIME I USE YOUR SERVICE I RECEIVE EXCELLENT CUSTOMER SERVICE. THE GENTLEMEN THAT CLOSED MY ACCOUNT MADE THE EXIT PROCESS QUICKLY IN AN ENVIRONMENT WHERE THINGS WERE VERY BUSY. THANK YOU

YACINE A on

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quick and fast

DORIS F on

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It is unacceptable that your keycard does not have your correct phone number.

THERESE C on

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Customer Service was great, just takes a little long in line.

KAREN F on

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The Manager was very nice, however, the wait for service was extremely long.

WESTON P on

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Clean, helpful employees did not realize that 24 hour access cost EXTRA.

MIKE S on

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Easy access. The staff member last name I believe is Crabtree that I interacted most of the time is friendly and helpful.

SYDNEY M on

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The facility was very clean and the staff knowledgable and professional, polite and very helpful!

MATT M on

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I think it is really bad that you don`t pro-rate months, even if it is only by the week when someone moves out.

JERRY H on

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I had very good experience with Mel Simon. who was very knowledgeable and professional in every way Thank You Jerry

DERRICK M on

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During our stay at your facility, you have been very helpful in our needs. Thank you for all your assistance.

THOMASINA S on

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Great job Almarie. Patience and job knowledge helped me make challenging decisions. Co-workers Brandon and John-Tay equally considerate and helpful. They truly exceeded my expectations.

EMILE B on

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The rep who leased facility failed to inform of procedure of swiping the card ,thereby causing me to set off the alarm several times and failed to inform me of the times of access.

CHARLIE C on

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I found the service to be excellent. The staff was very professional and competent. Thanks for great customer service

VERNON T on

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It took the employees a few minutes to warm up, but once they had warmed up, they were very helpful and friendly.

TINA A on

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Staff was helpful but not friendly, almost didn`t rent there.I stayed because it`s affordable. I`m nervous because of a mouse trap in my unit which leads me to believe there is an investation.

ANGELA S on

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The staff was patient with helping me find a storage unit to best fit my belongings. I truly appreciate their generosity and flexibility! Thanks!

STEPHANIE L on

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I was extremely pleased with both my truck lease and storage unit rental. Your staff were exceptionally helpful and friendly. Thank you!

ALAN J on

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Prompt, excellent service. Extremely clean and inviting facility.

DEKEISHA W on

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The staff was very friendly and was happy with the storage unit I purchased. It was just the right size!!

DAVE H on

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very helpful staff, clean facility. great so far!

RANDI L on

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I was very pleased with the facility lighting, staff, cleanliness, and convenience. Overall, I had a great experience. I feel like my stuff is in a safe place.

SELENA J on

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I have had a great experoence as of yet

PATRICK S on

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The facility was understaffed and the individuals who were working there were poorly trained, showed no sense of urgency, and were generally discourteous. Thank you.

DEREK D on

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excellent staff and facility

FREDRICK J on

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The staff and facility met all of my needs and expectations.

CARL C on

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We have already recommended you to the residential community we will be moving to and they will follow up as you are so conveniently located.

JACQUELINE C on

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Robert was exceptionally polite and helpful!An unusual find in this type of business I think. Price could be a bit lower in this economy. But all-in-all, excellent!

ANDREA H on

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The associate was very helpful and friendly towards us.

BILLY P on

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Facilities are nice and I was impressed. I was denied access after hours because I missunderstood the entry procedures. A card the size a credit card with specific instructions would be helpful.

RAYLENE M on

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very good

JAMES W on

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Everything went quickly and smoothly. I was able to get exactly what I was looking for and had all of my questions answered.

EDWARD H on

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Wonderful facility and wonderful staff.

DEIRDRE S on

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Customer service reps should be better trained on the software. Our rep was friendly, but didn`t know how to work with the software. I did not get the rate I was quoted over the phone.