Customer Reviews for U-Haul Moving & Storage at Clinton Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Clinton Hwy

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SHEILA L on

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I`ve been a customer for 14 months and the rapport with some of the employees is heartwarming. Always looking to please. Thank you T. Turpin and Ben Delaney.

Annie B. on

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I thought we were overcharged for our service. When I called to explain, the service man said I sounded like I was pregnant. I am not pregnant. I feel like I wasn't take seriously. In the end, I found out I wasn't overcharged. But I still feel like we paid way more than necessary to go about 25 minutes away from the original location. We were charged for out of town and extra miles. I understand that we have to pay, but I don't like being told I sound pregnant if I call to verify that the inflated prices for your trucks are true.

Dixie W. on

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Easy in, easy out. The truck was clean, full of gas, and handled nicely. A great experience all around!

DAVIS S. on

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Donna B. on

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anthony T. on

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Great place to go to employees will go above and beyond to help out.

Ronald J. on

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Best location in Knoxville

Geoffrey P. on

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In and out, no problems, friendly and courteous staff.

David c. on

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Stephen E. on

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The only thing that. I was disapointed about is they gave me 12 trailer to move a 46 inch lawn mower said they didn't have any others I nioticed when I left there was a small 8 ft trailer that would have worked for at les money

Michael R. on

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Robert S. on

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Great guys to work with. Super helpful !

Dottie H. on

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Michael N. on

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Amy B. on

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norman k. on

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I rented the trailer 4 weeks ago from the Farragut location. You took my reservation, took payment in full prior to pick up and didn't tell me they didn't have the trailer. I had to drive to the other side of Knoxville to pick it up. screwed up my loading plans and my help to load it. really dissappointed in that. Not Clinton locations fault.

JAMES B. on

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The trailer I reserved was not at the location I reserved. All u-haul staff was friendly and knowledgeable.

Tammie B. on

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Never had a problem here before yesterday. Attendant was very rude. Wouldn't give me the keys to the truck unless it was leaving immediately. I told him we would be back in 10 min. to get the truck and he said no, they were closing. Very rude and unprofessional. I'm certain we won't be back to this location if we use Uhaul at all.

Robert S. on

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Excellent experience. I ordered the truck on line. Within 10 minutes, I got a call back from. Uhaul employee confirming my reserved vehicle. Very efficient and quick pickup as well as drop off. Absolutely will highly recommend Uhaul on Clinton Hwy! Thank you.

Robin P. on

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TIMOTHY L. on

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GEORGE J. on

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Nothing!!!! Five stars!!! GREAT GUY!!! Ben is the best!!!

Mark F. on

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KEVIN S. on

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This is a top notch outfit. They are clean and hook up your trailer for you. They have a service department should you require anything in order to tow or haul. This is a real Uhaul facility, not a gas station or car lot that just happens to rent trucks.

Katherine S. on

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A little crowded with trucks , but service great

Rob F. on

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richard p. on

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I have no comments.

Brian C. on

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Turn in could have went better.

Casey M. on

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The location was easy to find and access; the equipment was clean and well-maintained; however, the customer service rep at the location, Anthony Turpin, was less than pleasant and mostly rude--impatient, annoyed that I wanted to inspect the equipment before signing a form that stated there were no visible signs of damage, and basically made me feel like I was an inconvenience. I would not recommend this location because of the employee who checked me in.

THOMAS t. on

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None, everything was perfect and easy!

DANIEL C. on

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The unit I returned was swept clean. In fact I to the extra step to mop the deck of the truck. For me to be chaged 28 dollars for cleaning is a scam on the part of your facility.

Justin O. on

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Leslie M. on

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Michael G. on

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cathy b. on

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CAROL H. on

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The truck cab leaked and we got soaked. Some of my things were wet as well. The truck ran really well and was easy to drive. The store staff was helpfull but the woman at the 800 # was not helpful at all!

Chet A. on

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Joshua B. on

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William I. on

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These folks took my complaints about the truck seriously and filed a report. Their inspection of the truck revealed that the gas fill port had been damaged in some way. Their inspection only underscored the fact that the dealer from whom I rented the truck originally did not do a thorough inspection and should have never let me have that truck in the first place.

David R. on

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GLENN F. on

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RON M. on

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ANTHONY H. on

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None

linda w. on

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The air-conditioning was kind of on and off, but overall, the 15' truck suited our moving needs very well. Thank you.

Rick R. on

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Vehicle tires unsafe leading to dangerous highway blow outs. No safety check performed could have led to severe accident. Costly delays resulted in long road side repair wait

Stephen D. on

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Hans K. on

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Prompt and efficient service. They were ready for me to pick up the truck and it became a quick transactions

Glenn R. on

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Darleen J. on

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The staff was ready for us and answered all our questions.

Andrew Y. on

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They could not get the trailer off my hitch ball, so they replaced my receiver and ball. Very kind and respectful.

Debra M. on

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I was quoted one price, confirmed it 3 times. When we got there they wanted to charge us $100 more than the agreement and gave me an hour to get the rest of the money. I explained I'm on disability and had to leave for another state the next day and didn't think could do that but to no avail. Their solution was to remove insurance from the auto transporter, a smaller truck and MORE money needed because the price of the trucks were up that day. REALLY? I finally got the money but was delayed over a day for leaving TN. When I got to my destination, I was told there was no deposit put down. If that's so then why was my cost STILL over the original quoted price? Now I'm broke & can't get any deposit back. I've rented from you so many times and never without problems. No Thanks U-Haul. Never Again.

John W. on

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Dropped the trailer off 1 hour after closing; they were there and disconnected it for; very nice.

AMANDA A. on

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Tachometer and Speedotometer were not working. Causing major safty hazards

Elizabeth H. on

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anthony c. on

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Michael N. on

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Sarah J. on

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Joan W. on

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Katie H. on

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Continue being awesome!!

William B. on

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JOHN L. on

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Linda A. on

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roger e. on

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Great experience, lots of parking and room to maneuver a trailer. Staff was great, I was in and out very quickly. Great job.

JIM C. on

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Apparently David Copperfield works at Clinton Hwy cause we made a res for a JH and an overnighr abra cadabra made our res dissapear along with the truck but the elephant was still in the room. The guys did a great job at correcting the issue and getting us a JH and on the road tho

Shannon J. on

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I did not get to meet any of the personnel or see the inside of the facility because I dropped the truck off after hours but I did speak with someone on the phone who was very courteous and helpful. From the outside the facility looked very well maintained. The key drop off box and place to park the truck were clearly marked and I had no trouble dropping the truck off.

Robert O. on

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AJ J. on

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Jamal A. on

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Thank you U-Haul! This location has very good customer service. The staff is very helpful and I appreciate the good experience I had here. I highly recommend this location to friends and family. The staff connected my trailor and held my reservation as requested. Thank you! 5 Star, Excellent Uhaul experience. Very good employees and clean building.

Jamal A. on

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Thank you U-Haul! This location has very good customer service. The staff is very helpful and I appreciate the good experience I had here. I highly recommend this location to friends and family. The staff connected my trailor and held my reservation as requested. Thank you! 5 Star, Excellent Uhaul experience. Very good employees and clean building.

Robert T. on

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andy s. on

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Very courteous and professional staff.

charles c. on

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The installation was first scheduled for April 19th at 8 am I was sent an email that confirmed the appointment. When I arrived there the manager told me that I was scheduled for the following day. He made no apologies for Uhauls mistake and insisted that I was wrong even though I had the email. Went today April 24th and had my hitch installed. Still no apology when I showed him the email again. Made no adjustments to the price even though I told him that I had been greatly inconvenienced. I will never use Uhaul for anything again.

Jack M. on

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People were great

Sherri M. on

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Peter S. on

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Exceptional service and we could not be happier or more satisfied. This is a really customer oriented location.

Daniel P. on

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Freddie S. on

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AMIEE H. on

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WILLIAM P. on

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Johnny H on

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Very easy access and staff were helpful, friendly and prompt.

Brian C. on

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asa s. on

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Make it right when a reservation is messed up. What's the point is making one when I end up driving to three locations 25 minutes out of the way then you decide to charge me for gas

Carlos H. on

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Hassle free experience. Ben was very helpful!

Hugh N. on

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Richard B. on

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NORMAN W. on

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VERY LITTLE WAIT, TRUCK WAS READY FOR ME.

Timothy B. on

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Uhaul gave me a truck that would not go into Park unless I shut the Truck off first and then was able to put it into Park. I din't figure it all out until after it was loaded and on a hill. The truck was un road worthy and they charged me an extra $75.00 for what, I don't know! Next time, I'll go Penske!!!

Thomas M. on

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I've used this location sevreal times and have always had very good experiences with them. I will continue to rent from them as needed.

BRENDA P. on

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everyone was very accommodating and very helpful. They wanted to make sure my trip would be the safest for my very long 1800 mile trip. Awesome employees.

Henry W. on

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Nothing! I was given first class service and equipment in a very timely manner and at a very reasonable cost.

Nancy C on

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Andrew was great. Very helpful.

COURTNEY H. on

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JIM T. on

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Michael Moe C. on

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Kim S. on

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Brooke M. on

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CLAY W. on

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Tony was extremely helpful and extremely professional. It would be nice to go to any store knowing you get the same experience as I did at this location. When I need to utilize their services again I definitely will go to his location to pick up equipment.

Donald D. on

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Otniel U. on

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Thomas C S. on

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Lauren S. on

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RICKY T. on

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Pat H. on

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CHRISTINE S. on

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The pickup and drop off locations were great. However, the 20' Truck we rented had a lot of play in the stirring and would drift within the lain. This was very unsafe!

Tracia L. on

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CHRIS j. on

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Staff was very helpful & friendly but Inside of cab of truck was very dirty.

Charles K on

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Staff was exceptional.

ABBEY R on

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Staff was very helpful and friendly, area was clean and very easy to navigate.

CHRISY N on

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It`s hard to get to the storage unit before 7:00 during the week. Other than that it was great.

PATRICK W on

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Thanks Ben!

ROLAND D on

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Extremely helpful staff that went out of their way to provide the best deal and service. Highly recommended location.

MELISSA S on

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Still waiting to hear back from the associate that help me on the change of price as sign on wall and on phone price was different than the computer

DENNIS P on

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Manager was rude. He had the I`m untouchable so the customer can take it or shove it attitude. Young cocky attitude. If he represents the company, we will take our business elsewhere....

WALTER M on

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Awesome experience

AMANDA R on

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the staff at the Clinton Highway location for excellent however customer service on the phone was very poor they gave us the wrong size storage unit

MONICA U on

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The staff was helpful, the unit was very clean. Great safe place. Would highly recommend.

ROGER B on

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The staff was very helpful.

Renee A on

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Moving help should be notified in advance that box is screwed shut.

Renee A on

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Good for the money.Movinghelp unreliable-consider removing providers who frequently do not show. Staff seemed unfamiliar with moving help/ubox process.I was not informed that box needed a lock.

DENNIS P on

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Very rude staff. Not out to help the customer, just to scam the customers. Manager was very rude also. Very unprofessional.

CATHY C on

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Very friendly and helpful!

KATHERIN F on

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All the employees were extremely friendly and helpful. The facility was clean and easy to move items into.

DIANE H on

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Would not rent from anyone else.

BARBARA B on

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We really appreciate the convenience of renting a van and having a storage space at the same facility. It was a huge help to us.

PAMELA S on

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This is a good store to do business with.

ALISON K on

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The staff as well as the facility is subpar to say the least. Will NEVER use uhaul again after this experience.

KRISTI A on

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It was a good experience. Staff was always nice and helpful.

SWAYNE C on

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I can say that Ben and his crew at the Clinton Hwy, TN store were as professional and accommodating as anyone I have ever worked with.

SWAYNE C on

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Everyone was friendly and professional.

SARAH L on

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Shitty n would never use uhaul again costed me more money then a little bit call would love to discuss what lies were told to me

SARAH L on

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Shitty n would never use uhaul again

LISA R on

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Facility was fine. Delivery Driver very helpful accommodating!

CHRISTOPHER P on

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Keep up the excellent work!

HAROLD W on

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Provided the services I needed

TODD M on

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Very good, but had to pay for extended hours which most store is 24 hrs for the same price

TIMOTHY D on

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Did not ha e a great experience. Many different factors played into it.

CAROL B on

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Possessions in good condition after storage for 7 months

Ellen D on

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Good

LAURIE P on

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The staff was very friendly and professional. I would recommend them to friends and family.

HORACE A on

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The access door to the 5x10 units are too narrow. I had to struggle to get my items into the storage area. I will not use again. The price is higher than competitors with better units.

SHARON V on

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John and his team are terrific to work with.

CAROLYN C on

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Staff helpful but not very friendly. Rating of staff: just ok. Rating of facility: excellent.

BELINDA M on

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Good

dana o on

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Very nice and helpful!

DIANE H on

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It has worked out great for me

JANET E on

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Excellent

ANDREA F on

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The staff was very friendly and helpful. The only thing I would recommend is that the storage offered 24 hr access.

CRYSTAL R on

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Thank you for being there for me when I needed a storage, you could not ask for a better staff than these guys they were awesome.

TIMOTHY D on

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Great service only thing I didn`t like was that the gate was open while the building was because the gate should still be closed

DONALD H on

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It was not explained I would have to pay extra for 24 hour access, so I was quite surprised when I arrived with my first load. Still have not seen my refund...

DONNA M on

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Was pleasant to store my stuff there. The card swipe to get in the gate was glitchy most times but staff available to let you in when it does.

David S on

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The staff was great and the store was clean and inviting. The U-Box had an issue with its clasp, we spent some time banging the lock out with a hammer.

NICOLE S on

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Too expensive and didn`t have enough size options.

CARLA T on

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Friendly employees anytime or any questions I had they always assisted.

PEARLIE R on

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The cost was rediculous. My first monrh atorage was free is why i tiik it

MIKE I on

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Awesome!

CAROL B on

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Very xclean. Carts for moving things handy

NICOLE S on

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the people were very helpful and we even actually forgot to put a couple things in the unit and they saved them aside for us and we recovered them the next day

SHARON V on

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Staff very helpful and friendly.

DANIEL J on

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The staff at this facility were particularly helpful in solving a scheduling mistake that was made by your central booking office. Could not have been more courteous and helpful in meeting our needs.

ANITA D on

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The only good thing about this location is James. He has always been nothing but helpful and polite.

EDITH D on

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Staff was helpful and efficient!

STEPHEN M on

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The website said 24/7 access, but not that it costs extra. Insurance is required. My locks were more than adequate, but I was told to get a different one. Too many costs. Won`t use again.

HEATHER B on

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With having to get 2 units to accommodate my items due to a larger unit not available, I was disappointed that a price adjustment was not considered. With nearly a year of storage...it was costly.

JOHN J on

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Great staff. very professional and friendly.

MARCIA L on

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My experience at U Haul storage was excellent. I would use them again.

MICHELLE R on

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Very good customer service, clean and safe environment

KELLEY R on

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Thank you so much for working with me in this difficult time I had of losing my place. You worked with me on payment arrangments and much more. Excellent service and thank you again!

GEORGE C on

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Clean and conveinent

HAROLD G on

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This store is without a doubt the best, staff is beyound excellent, service is unbelievable, this should be a very proud store.

LORA B on

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I have had a great experience thus far. If everything gets to the destination in the amount of time and nothing is broken that will be fantastic!!

DAWN T on

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I am a new customer and my first impression was a good one!

ANITA D on

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James is very nice and helpful.

HAROLD G on

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Nothing to change, you may want to close the one in Elyria,Oh. They gave me faulty equipment and unsafe equipment

NICOLE M on

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Manager was nice and very helpful.

JOSHUA L on

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John, the main guy, spoke to me over the phone and was incredibly kind and helpful. Really appreciated him.

ROBERT A on

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No disappointment, this was my first storage rental and it was clean before I packed in the unit and when I moved out. Thanks again John and Marshal...

KENNETH C on

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N/A

PATRICK W on

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smaller than stated. I measured.

WILLIAM W on

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I was told by John, that he would pro-rate my account. When I closed my account, John was not there and they would not call John. I feel that the employees were less than willing to help me.

DONALD S on

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Had no problems with U-Haul storage, nice friendly staff and very clean facility!!

ROBYN M on

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Very professional !

JENNY B on

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Things were ready and clean when I got them.

ELSE N on

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Wonderful experience. I`ll be storing here in the future, should I need to.

KEELY S on

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My U-Box was two weeks late, so it took a month for delivery. I never received any notification that it would be arriving late or an apology.

JEFF J on

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I found the gentleman who checked me in to be courteous and he made the experience easy and quick. I was impressed by the time taken past the early closing to discuss particulars of your site.

KENNETH K on

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Great and fast service

THOMAS F on

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The box was delivered with the hinge broken off and the box wrapped in shrink wrap.

MICHAEL J on

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Level of service met my expectations.

JORDAN V on

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we placed the couch in storage and removed it in a 3wks it was infested w/ bugs badly, the staff from the rented apt fumigated the couch it did not help and it had to be dispossed of.

ERIN S on

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I rented the U-box to move my belongings from WA to TN and it was a seamless process I would recommend to anyone.

ELONA D on

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I could not ask for more, it was great

JULIE W on

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This was a nice and helpful location. Very pleased I went with them. Only thing was how expensive it was.

TY A on

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Staff was extremely helpful and polite.

MAT W on

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The service was very professional and helpful! If I had complaints, it would have been the pricing but other than that, everything was up to standard!

TERENCE C on

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The crew was very helpful in facilitating my move.

LINDA M on

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Having to leave my home in Flordia and store my belongings for over a year was very stressful. John and his staff were always friendly, helpful and supportive. My thanks to them.

KURT S on

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Employees were very friendly and helpful. Premises were clean and secure. Bathroom kept in very clean condition.

RONALD L on

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everyone was always helpful and friendly

MAXINE C on

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Great service-great people

NAMAGOO K on

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very good and useful

CRAIG C on

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Excellent friendly and courteous

TERRY W on

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THE ONLY BAD THING WAS I SAW A ROACH COMING OUT OF ANOTHER UNIR BUT THE STAFF SAID THEY WOULD SPRAY

VICKIE L on

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My best experience with ytour company was the rriendly and helpful workers

CRAIG M on

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I already cancelled my unit because the pricing is a bait and swith, I was charged more than the advertised price without being informed before the charges were applied.

BETTY G on

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James Weaver collected a $100 deposit on a truck insisted we only paid $50. Had to wait 2 days for the MGR to review tape b refunded. Wasted 3 hrs of our time Even had to call the police.

JASON L on

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The staff you had on sight was amazing and helpful. They stayed late to help me. I will recommend your site to everyone.

ELONA D on

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John was very helpful and a pleasant person to deal with.I felt like I was family.I could not say enough to Thank him.

JIMMY V on

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Will use your facility again in the future.

KITTY T on

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The hours are normal business hours and not convenient to a working person. The construction makes it difficult to get in and out of. It`s hard to know what to do or where to go.

SUSAN M H on

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They were very helpful and courteous

JANE C on

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No comments -- all went well, no problems.

ASHLEY C on

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A absolute pleasure to do business with!!! Extremely friendly and helpful! Thank you so much!!!

TIMOTHY T on

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very helpful in equiping us with our move. and storage was convienent to drive up to and unload.

JANE C on

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Very helpful!

SHAWN N on

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The staff was very friendly and helpful I would definitely recommend this u haul facility to anyone needing to use a truck or storage

SARAH W on

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They were very friendly. The place was clean. An they were very accommodating. Will use them again for my storage needs.

NICHOLAS E on

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The staff is very accommodating to their clients. On two occasions, they helped me access my unit as it was closing time.

RICHARD M on

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I`ve dealt with this location several times and have always come away satisfied. Thanks.

JOHN-PATRIC D on

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THANKS

BILLIE F on

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Everything was great,,,,people very helpful and friendly

JUSTIN K on

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Very good experience. James and Jeff were very helpful.

BEN D on

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Storage building was advertised as 5`x10`x9`. These were not the actual dimensions.

CLARK M on

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clean and neat facility - no damage during bad storms in Knoxville

PHOENIX S on

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The staff was outstanding and the manager was extremely helpful.

DONETTA M on

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It was all good.

ROY J on

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No Complaints. Everyone Friendly and Professional. Used this storage facility for two years. Always Clean and Bug Free. Would Highly Recommend.

GEORGE B on

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Everything went just fine. I enjoyed using the facility and its services.

TREY H on

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I am extremely displeased with my U-haul rental experience and need to be contacted! 615-478-4612 I would type out my complaint here but I`m limited to 200 characters!

ASHLEY C on

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very friendly and helpful!!!

EMMA T on

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N/A

VICTOR P on

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Corey was very helpful.