Customer Reviews for U-Haul Moving & Storage of North Park Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Park Hill

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Jeremy K. on

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Quick, easy, painless. Good overall.

DENVER N. on

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Cherell J on

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Friends staff and very dependable

William N on

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Good experience

Katherine C. on

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Everyone was so helpful, and even helped me pick the right size truck for what I needed to move. It was so clear they are a customer focused team, I really appreciated their help and attention. I will be back!

LYNDSEY S. on

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eddie r. on

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James h. on

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PETER S. on

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Reduce the line/waiting time to pick up the vehicle. At about 9AM on Sunday, there were almost a dozen people in line, with two agents working the counter. To make matters even worse, it takes about 10 minutes to complete the paperwork, even if the vehicle is reserved (like mine) and there are not a bunch of questions or other issues that arise. This isn't brain surgery...Sunday morning, busy day, long lines, personnel to handle, etc., etc. ...

RANDOLPH B. on

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If moving queen mattresses I would suggest using the 10Ft van. The Cargo Van is too small and it is very difficult to get the mattresses in and out. They are too broad to stand up and too wide to lay flat. Both the telephone agent and the personnel recommended the Cargo van and that was a mistake.

Christine G. on

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Elizabeth P on

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previously great, but I changed this order adding a box and then problems. I had one in storage and it was very difficult to get them matched together. The delivery date still keeps changing

Artistry Events A. on

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Stanley G on

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Good experience

COLLIN G. on

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Ed and the rest of the staff were really helpful.

Emily S on

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Park Hill storage customer service was excellent

Andreas J. on

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Christopher A. on

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Miles L. on

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ROBERT P. on

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Fred M. on

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Daniel W. on

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Kristi U. on

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Kareem G. on

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Great place. Wanna say thanks to Daniel and the lady that was working on feb 11 about 230-3 pm. Great crew

Elizabeth H. on

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There is so much nickel and diming with the fees! I ended up paying almost $50 dollars for a $20/day truck and four total miles driven. I will be seeking more affordable and more upfront businesses for my moving needs in the future.

William W on

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Great customer service!

Richard T. on

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GREAT staff!! super friendly, fast, and all around awesome!

david m. on

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Ed is very helpful. The van was perfect for my move. Thanks!

Lyndsay T. on

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SAMUEL B on

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Always clean and friendly atmosphere.

Richard V. on

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Staff was courteous and prompt in servicing us.

J Trent L. on

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Mary M. on

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Phyllis T. on

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Experience was great, a few bumps but were smoothed out quickly. Always liked U-haul very dependable and friendly. They can be counted on ??

Michael K. on

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Ed was awesome

Randall B on

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Can`t thank the staff enough for the assistance! Knowledgeable about every aspect of storage size. Helped me disconnect auto transport and get into my storage unit.

JOEL M. on

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Good place.

Randy M. on

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The equipment was dirty due to snowstorm, but it could still have been better. I found after I left that one of the lights on the trailer does not work. I also was going to tow the dolly 5 miles with a different vehicle to where the vehicle was that I gave them information on and they would not let me. This cost me extra time and inconvenienced me greatly.

ELIE C. on

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Very friendly staff. I have rented from this location many times and had great experiences.

Andrea C. on

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Andrea C. on

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Elizabeth P on

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delivered on time

ERIC Z. on

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Staff was great and location is beautiful!!

Aimee L. on

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Great experience with the entire staff! Very happy with everything!

FRANSICO a. on

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Great service

trudy r. on

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Your customer service and the two employees I interacted with were exemplery! Definitely would use again and recommend to everyone.

TODD H. on

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Stephanie J. on

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jennifer b. on

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The employees were unfriendly and unhelpful. I brought the gas back with more than a half tank and when they went out to check it the said there was an 1/8 of a tank because it must have settled. Also I used less than the miles allotted but they wrote down the allotted miles and charged me for miles i did not drive. I recommend standing next to the person who is checking your vehicle back in to double check what they write down.

JAMES L. on

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Overton S on

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The customer service here was outstanding. The staff recommended a larger unit than I had originally reserved and they were spot on with their recommendation.

Omar S. on

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The customer attendant in Denver CO, Daniel Beal, was the coolest, most chillest, illest dude I've ever met. And he was very knowledgeable and responsible about the truck and trailer he had it ready to go when I got there.

LAURA J. on

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Richard H. on

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Anthony D. on

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Gabriel B. on

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Very good customer service. I was impressed Thank you again

charles r. on

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martin W. on

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Nick A. on

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merry o. on

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The truck itself was fine. My husband rented a larger truck with the pull out ramp and found that much easier to load and unload. It was clean except for the smell of smoke in the cab! No other vehicle rental co. lets people smoke in them, why does U-Haul?

JOHN S. on

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I only had the equipment for a total of 4 days and was charged for 7. I was told there are no refunds for the unused days. I don't think you should be charged for unused days. I WILL NOT USE Uhaul ever again. There are way to many other companies that are out there that can be used.

Theresa J. on

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Ed was absolutely amazing and went above and beyond to help me out!

SLLAWOMIR S. on

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EDWARD A. on

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Customer service above and beyond expectation while getting me and equipment on the road. Slight snag with electricals on one of the units but service guy (Ed) more than willing to check and confirm it as a non-issue. Most impressive part of my experience at this site was the repeated verbalization to the driver/customer to travel safe.

ALICIA M. on

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Upon checking my account after using uhaul I noticed I was double charged. I called uhaul right away and The issue was corrected.

George M. on

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Russell N on

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It has taken me 6 calls to track down my pod and I can`t have it delivered for two weeks.

Artistry E. on

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Amazing Team! Love using this location.

Jeff S. on

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CHARLES S. on

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michael w. on

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Everyone from the owner to the fine gentlemen hooking up and unhooking my trailer were magnificent, not a typical rental experience, as their positive and upbeat nature made me feel like I was among friends.

Zach T. on

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Customer service was excellent but the truck I rented was very dirty. Windows were coated with an oily film. In fairness to this location, I did make a last minute change in the rental vehicle, so perhaps they were unable to clean it properly. The truck ran great though. I am very happy with the overall experience.

duane t. on

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The girl that help me and my daughter with the trailer was very professional very nice very helpful such a pleasant experience she made an impression on us has a good good person I would recommend this place and her to all my friends and family members

GWEN P. on

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I am very Thankful for all of your Employees..they very professional in handling their Costumers..I really appreciate your kindness and help while I was going through my health an being homeless.. Thanks..Sincerly gwen penson

Johnny B. on

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Requested twice that we have access to our U-Box. First time call went to Phoenix call center. Requested specific time for access giving more than 24 hours notice. Facility had no record of our request and personnel went on to tell us it was first row, aisle something and that he would have to move 11 boxes to get to it. Also, it would take some time to get to it. We were on a tight schedule and couldn't wait. Second time calling 5 days later, once again call went to Phoenix call center and they were having problems putting in the request for the U-Box. Said we would be getting a text confirmation because they couldn't get the request in due to system issues while we were on the phone. Also, 2nd request was more than 24 hours notice as well. No text confirmation and that was 4 days ago. I'm not even sure I have a U-box in storage any more! POOR WAY OF DOING BUSINESS UHAUL! I WOULD NOT RECOMMEND AT ALL!!!

Cindy R. on

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Kevin B on

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A very impressive facility and I feel very comfortable storing my belongings here, great security features and very clean.

Rich M. on

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I would have expected some customer service gesture since I had problems with the trailer and had to call for assistance twice. Cost me hours of time. Thanks

scott e on

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I can`t even begin to tell how horrible my experiences was. So many lies from son many u haul representative. Will never rent from UHaul again !

Patti S on

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subcontractor 3 men and a duck very professional and careful and fast

dan f on

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Ed was great. Thank Ed.

Sara K on

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Ed was awesome!!! One of our two U-boxes was kind of falling apart - dangerous!

jeffrey o on

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Nothing got done unless I called multiple times to get it done. Terrible experience.

Diana C on

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The UBox was so easy and convenient! Overall great experience and great customer serve throughout the process

SUZANNE B on

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I wish the boxes were a little bigger or there was an option for a larger sized box, but overall I`m happy with everything involved with my move.

Nathan P on

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The service at this location was great and the facility was very clean.

Phillip M on

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The last minute permit, the odd behavior, the late arrival compared to the website, lack of communication, accidental phone hang ups. I wouldn`t use this facility again.

Jena S on

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The entire process from beginning to end was handled extremely poorly. I don`t know if I could ever use Uhaul in the future or even recommend their services-especially this particular location.

Jena S on

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The entire process from beginning to end was handled extremely poorly. I don`t know if I could ever use Uhaul in the future or even recommend their services-especially this particular location.

Katherine B on

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I called several times to have my move in date moved up and was assured it was and it was not. It was a poor reflection on uhaul not this location, staff at this local was more than helpful.

Mable S on

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Good experience... the end of the month is really busy time for every U-Haul location especially if it is on weekend. A little extra help at month end would be nice.

Lauren T on

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Everything went smoothly, no complaints.

Stephanie C on

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Only issue was with communication - no notice on when UBox would be delivered or when it would be picked up. It was suddenly gone, no phone call, no scheduling, no number provided to call w questions.

Jefferson L on

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Poor costumer service and midded appointments

John A on

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The assistant manager at this location did an amazing job trying to resolve the problems we encountered, so kudos to her. Other than that, this whole U-Box experience was pretty terrible.

cheng h on

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My stuff was undamaged, given the skepticism I had with a box essentially made of wood with a weatherproof tarp over it. The crew that unloaded my things were professional. Highly recommend.

COLIN H on

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Staff was always helpful through the storage rental and truck rentals. Very nice and new facility. I will highly recommend this location.

Annette R on

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they met our needs

tanya h on

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Was told 7/22 box would be delivered 7/23. It was not. After hours on hold I was told 7/25. It was not. Local store could never be reached. Was lied to by call center.I will not use uhaul again.

TRAVIS F on

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Check in was fast and all my questions were answered.

Brittany C on

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We`re very helpful and flexible

Mable S on

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should have been advised to get 10 X10 instead of smaller unit. Had to switch one unit out to larger 10 X 10

Brendan K on

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This was a terrible moving experience because of Uhaul`s inability to communicate delivery dates. Unless Uhaul offers some kind of refund I will never use/recommend Uhaul in the future.

tanya h on

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My box has still not arrived. Staff were hard to get ahold of. I was lied to multiple times. I will not be using Uhaul again

Nicole R on

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I spoke with UHaul staff member Alex and we scheduled the movers to arrive 7/15 at 9am. But on that date and time, the movers said no one from Uhaul had informed them of the time we had agreed upon.

brenda c on

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our guys were fantastic, polite, patient, helpful, considerate, professional. Thank you for a worry free move!

JENNIFER S on

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The manager was very derogatory and did not have very good customer service. My husband also overheard him talking to a customer on the phone and thought his customer service was poor too.

Hector R on

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Everything was like perfect size shoe. All right on time and to be my first time, it was stress less Thanks for all you do

Jennifer L on

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My moving help was slated to pick up my box on June 25, but the order wasn`t ready b/c U-Haul had my date set as July 4, putting me and my movers hours behind.

Abraham V on

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several things broken, someone didn`t take a lot of care of the box

APRIL R on

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Good

Ryhan C on

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No thanks

Thomas M on

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The UHaul experience was great in both Buffalo and Colorado - will def recommend it to a friend.

MATTHEW C on

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I would tell friends and strangers to avoid this place. It is very poorly managed.

BRIAN J on

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The facility layout was absolutely terrible. The units were hard to access and very poorly designed. Will never use that layout again.

CARLENE R on

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Very friendly staff and knowledgeable

sophie m on

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They overcharged me and my moving help was not great. They haven`t done anything to help me fix the charges even though I have asked multiple times.

Brant S on

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The gentleman I worked with came off as a bit rude at first, but that quickly changed and it was a very pleasant experience overall. We all have bad days though, right?

JARED E on

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Nice staff, ready to use facility

Shannon S on

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Moving Help said Uhaul did not properly list the box pick-up location from and consequently did not get paid the amount expected for the travel distance and this happens frequently with Uhaul.

MICHAEL C on

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My first storage experience and it was very easy and convenient and the people were very helpful.

Reid T on

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The website sizing guidelines for number of boxes needed per room was way off. Need better estimating tool. It took double the number of boxes and it took the movers three times as long to load.

TYLER N on

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Knowledgeable, VERY helpful staff. Site well-run. Services easily accessible. Made a stressful, tiring move less difficult. I highly recommend this facility: excellent service + convenient location.

JULIA U on

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The salesperson who helped me was fabulous!

DEBRA M on

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Although there were cockroaches pouring out of the storage unit next to mine, the staff quickly moved me to another unit that did not seem to have rodents nearby.

Rishi K on

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Excellent service.

Dustin G on

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Great location and friendly staff.. Its not their fault my ubox arrived late so I don`t know why that`s an option to rate them on.

LINDA F on

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Tim does a fantastic job!

christine w on

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ty

DEBRA M on

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Alarm went off 2x - deafeningly loud and frightened my child. Learned the alarms are overly sensitive. Helpful for patrons to know the protocol for when alarms do sound - where to go, what to do...

JENNIFER C on

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I am new to Colorado and the staff were very friendly and helpful with there information. Not only about storage but also giving me info about Colorado itself.

BRIAN J on

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This facility literally could not have been designed to make storing and accessing less convenient.

ERIC W on

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Convenient and easy!

Lindsey H on

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Guarantee arrival time is key! Your service was great.

Ryan M on

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Good service and willing to help make retrieval process as smooth as possible

DOUGLAS R on

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Service was great. Staff was very helpful and exceeded expectations

Joseph B on

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Worked quickly once the box arrived. The moving helpers were just okay.

Adam E on

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Good experience with Your Favorite Help movers as well - they were suggested by the associate I spoke with at the Denver UHaul office.

BETH B on

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FRIENDLY AND CLEAN!

DOUGLAS R on

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boxes were delivered on time and everything was in great condition. the employees at receiving location were very helpful

RON T on

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Very friendly clean and helpful.

christine w on

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I found through a internet search.The online order was easy.When I picked up the box the staff was friendly, professional and efficient.All interaction with staff was professional,efficient,courteous.

Christine D on

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U-box was an easy way for us to move out of state. I will definitely suggest it to friends.

VAN M on

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We were pleasantly surprised with the cleanliness and modern features of the facility. The staff was great too, very friendly and helpful!

PHILLIP J on

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And explanation of access hours and contact for after hours would be a great help.

asheley w on

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They were extremely helpful and friendly. They helped out a situation where a moving company messed up and helped solve an issue with the other storage company Uhaul had used.

Zachary P on

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Great experience and will use again.

Zoey B on

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Denver was staff was very helpful and didn`t charge for extra gallon of gas, since I barely used any. Very kind, appreciated the simplicity and trust.

carol k on

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They were very helpful and kep me well infoemed when the move wouyl take place.

Leigh H on

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Easy and convenient. A little difficulty reaching a live person at the Colo Blvd location. Otherwise very good experience.

Pe V on

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Understaffed and rude

Daniel F on

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Everyone was friendly and helpful. Very good experience, and I would recommend to others

Justin S on

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Moving helper was very good

Anne H on

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Ubox wasn`t able to latch shut and furniture pads were missing.

Marianne T on

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With the exception of delivery people and David, our experience with UHaul was terrible. Poor communication, terrible phone etiquette. Will be making formal complaint to request refund.

linda s on

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Great service by friendly staff!

Anne H on

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UHaul box couldn`t latch and didn`t come with furniture pads.

Nathan H on

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Folks at uhaul were ready when I arrived and very efficient and informed. Much more so than past experiences at other uhaul locations.

Stephanie H on

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You never contacted me when my box arrived. You charged my credit card without permission or my presence. You continually lied to me over the phone.

Jordan V on

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The facility was great. I just didn`t find the uBox to be a cost effective way of shipping my stuff.

Jenna S on

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Staff miscommunicated with each other, were not honest, and, with 1 exception, extremely rude. I work in two service industries and couldn`t believe the terrible service I received

Kate z on

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When my box was originally picked up in Oregon, the movers were 5 hours late. However, the movers who delivered the box in Colorado were very prompt and fast.

dave n on

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Tim his staff were great.

meaghan m on

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Great experience, all my stuff is in perfect condition.

Brianna R on

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Very friendly staff, will return to this location for that reason

Bailey B on

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Nobody at uhaul ever contacted me regarding the delivery date of my UBox. My UBox was sitting at a storage facility for 8 days before I was told I could come pick it up.

Brylee B on

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Very good customer service

Sara M on

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UHaul didn`t deliver on schedule , lost record of one box, then asked me to schedule pickup of a box that had already been unloaded. Logistics are clearly a mess.

Jesse T on

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My only complaint is that the UHaul folks in 4800 Colorado Blvd. were very unresponsive, causing me several instances of waiting around for hours for calls to be returned which never were.

Alison G on

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It went well.

RACHEL J on

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Too small

Kathryn H on

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Move out from Richmond, VA took a long time due to one Ubox being brought at a time and not having pads/blankets like we ordered but move in to Denver, CO was excellent.

Elizabeth W on

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The movers were very helpful. The Ubox latch was broken when it was delivered. However, it was very clean.

Haley M on

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Everything was great. The U-box was even delivered to its final destination one week earlier than scheduled. Would definitely recommend to others.