Customer Reviews for U-Haul Moving & Storage of Downtown San Bernardino

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown San Bernardino

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Luis Alberto R. on

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I got charge 25 dollars for nit cleaning?? Truck was empty.lol The truck was aslo had a half tank of gas and before i turned in, i went to go put 30 dollars of gas (take it back to 3/4) the gauge didnt even move at all.lol smh

carlos g. on

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JULIE G. on

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MARTIN O. on

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Great costumer service,from beginning to end . Keep up the good work.!!!!

Abel A. on

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Keep doing what you do I have always had a good experience at this location that the reason I keep coming to this store

DAVID D. on

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Ramon M. on

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Theodore S. on

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Gary D. on

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Hashwan T. on

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They over charged me for a gas!!

Reginald A on

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Units were supposed to be delivered on Saturday 3/25/2017 by 12:00 noon and I didn`t receive them until Sunday 3/26/2017 at 1800 hours. I lost all of my moving help for the day because it was so late!

MARJORIE D. on

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The new girl was very thorough and Gloria was very helpful and patient in training her. Gabriel was experienced and knowledges in hooking up the trailer. We were confident that our rental would get the job done safely.

REBBECA A. on

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sergio g. on

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Kitty A on

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So far so good... Will have a better idea of the total experience when it`s over.

Adrian v. on

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wayne b. on

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Israel M on

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I had a great time storing with U-HAUL

zeferino p. on

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JESUS G. on

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Jim R. on

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Candice M. on

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When we we're scheduled to pick up at 10 a.m. we had to wait for 3-4 hours for the car trailer. And at the last minute the trailer was broken so we had to go to another uhaul location to get it which made us run behind. The associate Christoper Butterbaugh told us for the inconvenience not to worry about filling the uhaul with gas when we return. When we returned it Uhaul STILL charged us for the gas! I wouldn't recommend using Uhaul again. Very dissatisfied with the wait and inconvenience!

ronald m. on

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Dezmond I. on

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The cashier was rude there were homeless people hanging out around the storage area

Shayla T. on

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It enough help, long wait times even with reservation, unfriendly staff, bad communication. I have no compliants on the truck

Jason A. on

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40 minutes in line after I went online and reserved

AVELINO D. on

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LUIS R. on

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linda b on

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call center said could pay at my final destination,driver expected payment call center said my furniture dollie would be delivered with the box, drivers do not deliver dollies either.

AVELINO D. on

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I as a customer am very satisfied

shirley m. on

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frederick m. on

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Everyone was very helpful in getting me what I needed! I would definitely use this location again.

Anthony U. on

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Very helpful. Even printed out the paperwork the Lancaster location did not give me.

daniel j. on

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Nothing I think u-hauls Customer service is grate I have gone through u-haul every time I needed to move or tow a car and the service has always been fantastic.

Sonya C. on

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Customer did not leave a comment.

Deana C on

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100

PAUL A. L. on

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Alan, again, very helpful and professional

PAUL A. L on

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Wish I would have know the Unit was on the second floor,with no elevator,before arrival.I`m getting too old `lugging` heavy boxes up and down stairs.Thank God,flat cars available on both levels!

MARIA A. on

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Sandra S. on

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Quickest delivery and drop off service I have ever received - and I have moved a lot. Strongly recommend.

RAINY E. on

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donald b on

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The facility was not properly staffed

Pat D. on

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When renting out a trailer or other equipment it would be best to make sure that the one picked is not blocked by several other equipment which only causes delay for me and for the employee. I rented a trailer and because it was blocked by two other trailers I had to wait for them to redo the paperwork so I can take the first trailer in front. This was not good for me since I was on a tight schedule and was already somewhat behind my schedule. It would be good if your trailers were always checked for cleanliness so that I don't have to sweep them out myself which takes my time and the trouble of finding a broom. Once in awhile your trailers may even need to be hosed out with water to get dirt or caked mud out of them. Luckily I don't always have to clean your trailers out but it does happen too often no matter which dealer I rent from. One more suggestion: Can you come out with a trailer that you don't have to stoop over in? Your trailers are not tall enough and when working in them a person can develop a rather severe back ache from always being bent over or stooping over. Please come out with a trailer that is 15 feet long by 6.5 or 7 feet wide and 6.5 or 7 feet tall. I think it would be a popular size and I would rent it instead of the 6x12 trailer that causes me back pain. It would also have a bit more cargo space so I wouldn't always have to rent a large 24 foot trailer from someone else. Hope you will seriously consider it. Perhaps make a few trailers and do it on a trial basis in my area to see how it goes. I'm in San Bernardino, CA. Thank you

JOSHUA C. on

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This location has gone down hill

John S. on

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Hire more employees. Only 1 guy working his back off to handle all of the work load.

monica h. on

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I called a week in advance to schedule the delivery of my boxes which was suppose to be on a Friday. The lady on the phone assured me it would be no problem and that I would get a call on Friday to have them delivered. Friday came and there had been no calls at all. I called the local office and they told me they had been scheduled for the following Wednesday (I was leaving the state on Monday at 5am). She said there was nothing that could be done because the driver had all ready left for the morning to start her route. I told her this was unacceptable and something needed to be done, I already had plane tickets to leave the state. She told me that it wasn't her fault because I had spoken to the call center and not the local office....I was just shocked, what did it matter who I spoke to they were the ones that messed up. Eventually they called me back and said they could deliver on Saturday, which they did by noon. That gave us a day and a half to pack up a whole house but at least they were there. Every time I got a call for pick up after that the times were always different but they eventually picked them up on Wednesday. When they got to Washington it was the same story...one person called and said they were coming on Monday, then another person called and said they were bringing them Sunday, and same story with pick up of the empty boxes, they called to confirm they were coming Tuesday but they didn't show up until Wednesday evening. Luckily nothing was really damaged, we had a few dings on some furniture. But the whole process was not easy and caused a lot of stress and confusion. There is a lot of miscommunication.

miles t on

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Driver very fast and efficient.

Frank F. on

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Awesome staff. Very helpful.

valerie m on

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Cynthia O. on

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Lhana K. on

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Erlin S. on

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BARBARA T. on

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Kasandra R. on

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Need more staff. The staff that was there, where very amiable.

Judy Y. on

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Although, I answered the above answ A PRETTY BRUTAL ASSESSMENT OF THE RESULTS OF THE RECENT ELECTION. Inline image 1 Daniel Greenfield, a Shillman Journalism Fellow at the Freedom Center, is a New York writer focusing on radical Islam. THE OBAMA ERA IS OVER Obama and his supporters loved talking about history. His victory was historic. They were on the right side of history. History was an inevitable arc that bent their way. The tidal force of demographics had made the old America irrelevant. Any progressive policy agenda was now possible because we were no longer America. We Were Obamerica. A hip, happening place full of smiling gay couples, Muslim women in hijabs and transgender actors. We were all going to live in a New York City coffee house and work at Green Jobs and live in the post-national future. The past was gone. We were falling into the gorgeous wonderful future of dot com instant deliveries and outsourced everything. We would become more tolerant and guilty. The future was Amazon and Disney. It was hot and cold running social justice. The Bill of Rights was done. Ending the First and Second Amendments was just a clever campaign away. Narratives on news sites drove everything. Presidents were elected by Saturday Night Live skits. John Oliver, John Stewart, Stephen Colbert and Samantha Bee were our journalists. Safe spaces were everywhere and you better watch your microaggressions, buddy. No more coal would be mined. No more anything would be made. The end of men was here. The end of the dead white men of the literary canon. The end of white people. The end of binary gender and marriage. The end of reason. The end of art. The end of 2 + 2 equaling 4. This was Common Core time. It was time to pardon an endless line of drug dealers. To kill cops and praise criminals. To be forced to buy worthless health insurance for wealth redistribution to those who voted their way to wealth. This was Obama's America. And there was no going back. We were rushing through endless goal posts of social transformation. The military fell. Then the police. Now it looks as quaint as anything from the 50s, the 70s or the 80s. A brief moment of foolishness that already appears odd and awkward. And then one day nostalgic. It wasn't the future. It's already the past. It's history. Scalia died. Hillary Clinton was bound to win. And she would define the Supreme Court. Downticket races would give her a friendly Senate. And then perhaps the House. But there is no right side of history. There is only the side we choose. The Obama era was permanent. It was history. Now it is history. Its shocking ascendancy has been paired with an equally shocking descent. The Obama era is done. It's gone. It's over. It was wiped from the pages of history in one night that left Congress and the White House in Republican hands. It would have been bad enough if Jeb Bush had succeeded Obama. That would have been

denata h. on

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Your survey is not blind friendly, however I did like the service I did receive from this U-Haul company. I also enjoyed the female staff who gave directions on and around the U-Haul vehicle. Lastly I would recommend someone else to this location.

RICHARD n. on

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The workers were very helpful and knowledgable. Quick to see a need you might have.

JOE R. on

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Customer did not leave a comment.

Michelle S. on

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There are locations closer to me, but I love this place! Keep up the great job!

PIA K on

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This U-Haul U-Box storage location needs an overhaul of the staff. They are inefficient and Gloria, the office staff has a bad attitude.

Robert S on

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Driver was very professional and helpful.

ANDREW B on

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IT.WAS,AWESOME

Chico C on

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box had a broken latch. Had to keep calling for status. Delivered sundown. Lost whole day. Supp. to be picked up on Sat., Not until Tues. had arr. with landlord to have boxes there day past-tenancy

james c on

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10/10 i received my box early and the contents in perfect condition

Vicki M on

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The u box is much smaller than advertised. It said I could put 1 and a half bedrooms worth of furniture in one. Ha. I barely got half that amount in the box.

Sheryl W on

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The drop off woman was very nice and professional. I had to repair one of the boxes door. The pickup driver did not have enough experience to be put in charge of peoples belongings.

JOSEPH B on

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No

Lauren M on

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Good service considering the amount of staffing available, but in order for it to be even better I think having a few more associates working there would be beneficial

Brittany G on

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came 20 mins past closing had a truck full of stuff with no storage left the truck there next day manager worked with me waived the day I left excited I was feeling down before I went in the next day

PAT V on

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Thank you for secured storage for these many years/ staff excellent and very helpfull only reason for vacating unit was increasing pricing

SONYA R on

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The staff was always courteous help. The manager, David P seemed to go out of his way to make sure that the customers were happy before they left. Always smiling, helpful, offering assistance kind.

Diana J on

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The staff person who dropped off and picked up our U-Box Travis Newman was friendly, professional, and really helpful.

Tamara A on

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Very helpful staff. Friendly and personable.

Jesus G on

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David the manager is awesome! He made my move in easy and stress free. Definitely a great facility to storage your stuff.

MELONEE ANN V on

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David is the best manager in the 21+ years. I moved out because I had water damage to a family heirloom that cannot be fixed/replaced. More care needs to be given to repairs.

Michael P on

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Great experience....a nervous 2 weeks, but all turned out fine!! I recommend Ubox for long distance!

PATRICIA S on

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Thank you guys

PATRICIA S on

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Thank you guys

towana k on

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Thank u for taking great care of my things while in storage. I`m very pleased with the staff at uhaul for going the extra step in making this experience very stress free. Thanks again. 128077

HENRY S on

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This is an excellently managed facility. And the card swipe access made it greater. Also, the availability of carts during moving in and out was a welcome sight.

Thomas S on

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Cassandra was awesome and informative. She was prompt and able to answer all our questions.

joe w on

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David and Kassandra were a delight to work with, both were very knowledgeable and professional

CAREL L on

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Friendly

MARISOL A on

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Keep up the good work.

VALLERY I on

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Professional establishment. Friendly and helpful staff clean buildings safe easy access Reasonable rates I would recommend this business to my friends!

PATRICIA A on

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I am glad that I chose this particular location. The staff was very helpful and friendly. They made a very stressful time much easier to handle.

MARY E on

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Everything went smooth from start to finish from arriving to leaving. The staff was very helpful especially Taylor. I am very satisfied.

STACEY H on

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Good

STACEY H on

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Good

joe w on

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The U-box lady was great to deal with and very knowledgeable as was all your employees

ernest b on

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every thing was good.

VALLERY I on

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I felt as if my transaction was handled in a friendly professional manner

DANIEL N T on

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very efficient and friendly.

HELEN F on

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Facility was clean and we314l maintained. Taylor was extremely helpful in finding me a storage size to accommodate my needs.

GLORIA B on

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The guy that helped me,Taylor I give him a triple A. his customer service was top notch.

RUDY B on

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I didn`t rate it excellent because inside of the units it was not lighted up and was a very big inconvenience to me.

Tracee P on

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Tamara and Michelle helped me out on short notice. I needed a extra box with a few hours notice and they delivered. Very professional and very helpful.

LINDA J on

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Everything and everyone went above and beyond from move-in to move-out.

DENISE C on

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Im very satisfied with the service and the staff was very friendly Taylor Cole was indeed helpful should hire more people like him with great attitude : thank you so much for your service

CURTIS Y on

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My experience was good and stress free, everyone was friendly and helpful

MONIQUE W on

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Didn`t have to wait for service and the manager showed us the storage unit that we needed. Service was excellent.

ANDREW L on

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Staff was helpful.

LAUREN S on

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The service is excellent at this facility all the staff members are very helpful and friendly. I would recommend this place to all my friends an family.

WILLIAM R on

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They have a very nice and large facility if I ever have a need for storage in San Bernardino again I will surely go to them.

Terry D on

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Our U-box delivery and pick up driver was efficient and courteous. She was able to reschedule the pick up date and followed through with a phone call. Very helpful.

Michael P on

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The worst customer service ever . How was it possible for someone to get into my contract and change it .how can a store manager tell you they will not give you your pods .

Mark C on

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David was extremely helpful. Without him or move would`ve been much more difficult.

ANTHONY R on

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Unit manager was extremely helpful and friendly. After undergoing a terrible experience in nevada he definitely impressed us with his knowledge of the storage/moving business.

ARIELL G on

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Very friendly and willing to help.

JOHN E on

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The staff was professional and courteous and very helpful. The neighborhood where the facility is located is a bit seedy at night but I feel my property is safe.

LYNDA R on

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I was very pleased with the service that I received from Lauren and Kassandra and the store manager. I was also pleased with the service i received from Lorenzo.

LEE J on

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Thanks for the help

Mike S on

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Everything was great!The women were great and friendly. We had a problem with auto pay and it was fixed immediately.David at San Bernardino helped us alot. Thank you to all

LINDA M on

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No comment at this time.

KRISTEN M on

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Facility was fine. Hard to get to loading dock at busy hours due to many rental trucks in driveway.

REGINALD L on

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David and Ro are the awesome ppl always going the extra mile with A smile

RYAN L on

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The girls were friendly and knowledgeable. Romena was great making sure all my questions were answered. Well worth the money!

GORGONIA J on

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Service was great David and Lorenzo gave awesome customer service.

GARY D on

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Not much to say just thank you for being there

VALIANT P on

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The staff was very polite and helpful and the facilities were clean and neat.

VISION OF H on

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Great service

BRIAN W on

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They was very fast about doing things. Very nice well clean.

DONALD K on

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thank you

ELVIS C on

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I had an amazing experience with David. He was very helpful and just an all around great guy. He helped me pick a storage space and made me feel comfortable leaving my items at the location.

LINDA M on

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Having two locks is a little inconvenient at times, however it does give me a sense of security.

MARTIN W on

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U-Box was actually delivered early and the driver was very helpful in accommodating me with the short notice of early arrival only about 30 minutes early.

ATEF N on

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Excellent

UFFE L on

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all was great

HARRIET W on

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Your people are great, but the web site needs work. All in all, you made this move as hassle free as possible. Thank you.

CHARLES D on

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All staff members where helpfull and friendley.

TIERNEY D on

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Had great customer service...in particular the drop off and pick up by such very capable women!!! thank you

ALICIA R on

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Overall excellent and a valuable service we use every Feb. Units were about 2 hours late, due to a flat tire, which we understand is unavoidable.

EDWARD S on

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The way in which pick-up and delivery was handled was excellent. Definitely will utilize again if situation arises.

TODD R on

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Much more convenient than the other POD company. Thanks.

MAXINE P on

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It was very clean and the worker`s were very helpful and friendly..

TERESA C on

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Your staff extremely helpful,especially Denise in San Bernardino who delivered and picked up the U-Boxes.

ANNE P on

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good value wish you provided locks

SUSAN L on

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DANIEL G on

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The manager is extremely helpful.

DAMON T on

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I would like to thank all the employees for the great job and friendly hospitality. I would definitely recommend u-haul to any one and every one. Thank you everyone at u-haul.

KAREN P on

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Everything went well the day we went to load our pods.

ROBERT B on

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your new management is doing a great job uhaul looks alot bette. all the emplyees have always been curtious, kind, and very helpful

DAVID T on

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it was ok

KIMBERLY L on

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SUPER FAST Order to Delivery! 1 FASTEST availability. Delivered ONLY on Trailer which LIMITS what you can get inside U Box. Cannot fit 7 Ft + Hutch in to the 8 ft ceiling b/c of ODD angles.

LATESIA L on

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I am very pleased with the customer service I recieved. Even though it was last minute, they were more than willing to accomodate me.

ARTECIA R on

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It`s very difficult to speak to someone on the phone. Other than that, all is well.

VICTORIA R on

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I came in looking for storage and the staff was quick to help me with my needs.

RODNEY A on

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Found dead roaches in storage unit. Was told I would receive a refund on unused month.

MICHELE T on

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The only employee that was with us through our entire ordeal was Romena, of San Bernardino office. The staff at Springfield, Ma office let us down!

RYAN M on

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very easy

SUSAN E on

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Both our scheduler Romena and our deliverer Judy were wonderful to work with and very helpful. We have already begun recommending U-Boxes as the way to move. Thank you.

SHEILA W on

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did not help at all.

DELIA R on

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Great

CHRISTIAN G on

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Very happy so far with this service.

DELIA R on

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Excellent service, but dealing with your call center is a joke, only use is holding a phone. I was referred to Romina who is the only person who has been able to help me.

KATHERINE N on

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Customer service was mind-blowingly terrible- My call was shuttled around to a bunch of call centers where literally nobody could help me locate my order/shipping status or really anything else.

JOHN R on

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All the U-Haul folks that I dealt with were very friendly and helpful. The manager at the Ontario California rental center was particularly helpful. Thanks! J.R.

LINDA M on

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You have excellent customer service. Your staff was pleasant and very helpful especially Gilbert and Giovanni. It was a plesure doing business at the U-Haul on S. D Street in San Bernardino, CA.

LINDA M on

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The service is excellent. Staff is friendly and professional.

KRISTINA J on

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Fred and his crew went out of their way to make a difficult move easier. Thanks guys.

MICHAEL H on

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overall good experience, staff was friendly. service was adequate

KRISTEN M on

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We had a limited amount of time to get a trailer and remove belongings from an apartment. The staff was quick and efficient and even suggested storage at the facility--something I had not planned on.

STEVEN F on

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overall I was really impressed with everything and I will tell everybody that I was.

LISA T on

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Excellent customer service from Robert and the second uhaul rep that helped us. Sorry I can`t think of your name right now but you both were amazing.

MICHAEL H on

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Knowledgeable, attentive rep , Robert was a great help! no complaints on the rest of staff.

REGINALD L on

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Allsome

GORGONIA J on

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The associate that assisted me was very helpful and gave us great customer service out of all the associates that I came into contact with he was the best and very respectful and curtious.

PHIL P on

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Robert was extremely helpful, and all the staff pleasant to work with. What a great bunch of people there! I would definitely recommend it to my friends.

MICHELLE P on

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Over all it was ok but we did have a few small issues and we saw a few bugs in our unit.

KARLA E on

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Was very close to where I work and live and this is exactly what I needed

DONNA S on

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very Helpful and friendly

PAMELA Y on

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THANKS SO VERY MUCH AND ALSO YOUR EMPLOYEE BY THE NAME MARK WAS EXCELLENT GREAT JOB.I COMMEND HIM

ALY L on

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Great Customer Service, was very helpful and professional! Great experience, thank you guys!

DEBRA W on

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good

DANA M on

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The U-Haul location on D St. in San Bernardino the people were friendly and professional. I had a problem with the location in Macon,GA and Warner Robins,Ga.

AMANDA B on

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Thor was very helpful

DAMON T on

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The people that work at u-haul are really friendly and will to help out.Im really happy with the facility.

RAQUEL D on

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I appreciate the fast and friendly service.

ROB C on

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Everyone was kind and the drop off of the trailer was an easy deal. I would do it again with uhaul

TODD B on

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Fred Kayla are great! BUT, 4 boxes = $320/mo. To move 9 miles = $1,160 See my last survey on lack of concern for cust. safety! I rented a Budget truck moved everything to 10X25X10 box - $165/mo

DWIGHT A on

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good service friendly staff convenient prices and hours

BRYON F on

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I executed a military DTY move. Operators were supposed to provide a weight, but never did.

ERIC H on

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The staff members quickly recommended the right size of storage I needed and they really helped me when I did not know much about storage.

MICHELLE A on

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Cricket was a wonderful help!

SHILJAMOL M on

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The staff was friendly in their talking and performance, but cheated me in their action. stolen 470 dollar from credit card. no apology from the staff after putting back the money. No proper paperwork

DONNA R on

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They were hard to contact. They are billing me for storage that was supposed to be waived due to the difficulty I had with contacting them. I will NEVER recommend nor use this service again

RON G on

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KRICKET WAS SO HELPFUL AND ON THE BALL! SHE SHOULD BE IN MANAGEMENT-I INTEND TO WRITE A LETTER TO UHAUL ABOUT HER EXEMPLARY SERVICE.

SANDRA R on

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The woman delivering the U-Box was very pleasant and very helpful about everything.

CHRISTOPHER M on

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Door would not close.. I hated that I received a quote when shopping for the best deal and then when I later went to finalize, the price jumped $400. They also sent my full box to the wrong address.

ANDY C on

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The customer service was extremely well mannered, very well in all areas of customers service. They even showed me to the unit that I had rented.

CRESENCIA A on

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it was good except fpr the storage floors.seem like they are old

MARIANNE W on

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5 star review! Marc has great interpersonal skills and goes far and beyond the customer care needs, he is also very respectful and never too busy to answer questions.