Customer Reviews for U-Haul Moving & Storage at Florin Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Florin Rd

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UVON A. on

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Excellent customer service was given from start to finish.

Tim W. on

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Rachel W. on

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Michael P. on

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ANN V. on

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Jason S. on

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I made my reservation online at U-Haul.com I chose the location of Dixon California or Vacaville to pick up my auto hauler, I didn't receive my confirmation for where I was going to actually pick up the auto hauler until 7 PM that evening in the form of a text which told me I would be picking it up in Sacramento on florin road which is about 35 miles from where I live in the opposite direction of where I was going to pick up the other vehicle that was going to go on the trailer when I arrived in Sacramento on time to pick up my auto transport there were none there evidently the computer had scheduled me for there but they didn't have any auto haulers. My first contact in Your Flooring Rd., Sacramento store was a young man named Manuel he looked up my reservation and was the one that had to tell me they didn't have any auto haulers. All the people that were working that day were extremely busy and running around virtually sweating you could see how hard they were working . The next person that I don't with her name was Lani and her and Aryka we're doing everything they could to figure out where a trailer was and how they could fix it and help me all this was going on well like I said this particular U-Haul was so packed with customers and vehicle returns and people picking stuff up it was the busiest I've ever seen a place. During the course of waiting while Lani and Aryka we're trying to get me taken care of and auto transport was returned however it was the wrong size then as luck would have it another auto transport got returned and it was the correct size I had to wait around for what I would estimate to be a little over an hour for everything to be worked out and finally get when I came there for after being told there was none on the lot the computer had just scheduled me there. Prior to driving to Sacramento I called U-Haul that morning and I was transferred to scheduling to try to see if there was another spot to pick one up beside Sacramento every time I got transferred to scheduling I was hung up on so after three attempts I chose the reservation option and when I got on the phone with them they transferred me to scheduling and it hung up on me and fourth time so I opted just to follow up with the text and told me drive to Sacramento to florin road pick up the auto transport. In the end it all worked out can't say I would use the online reservation system again knowing it's going to schedule me to a spot that may or may not have the equipment ,but there's one thing I'm sure of at the end of all of this do you employees that you have at your floor and Road Sacramento location are amazing they were faced with an impossible situation they were courteous they were polite they were working extremely hard and maintains the best professionalism I've ever seen under pressure so those three people Manuel, Lani and Aryka deserve to be recognized for doing an excellent job and going out of their way to make sure I was taken care o

Michael B. on

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Maranda H. on

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Great experince! Quick and so easy! Ayrka was super friendly and got me in my truck with everything I needed within minutes. Best Uhaul location ever!

Maranda H. on

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I started the day at a different uhaul location... spent an hour waiting for them to input my info just to find out that they didn't have the equipment I had reserved online... finally I transferred my reservation to the Uhaul on Florin... everything went so perfectly and smoothly once I got there! Chase was so friendly and helpful! I was in my truck ready to go within minutes. I will always go to this location first! Thanks Chase!!!

CHELSEA B. on

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NEAL H. on

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George P. on

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Maybe provide some discounts.

LYNN N. on

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I like that this place isn't super packed so the wait isn't too ridiculous. But the location of the store makes it difficult to get to it, which is an inconvenience.

janette t. on

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Hire more people. I mean every time I go to this location it is understaffed and the waits are very long!!

Ed S. on

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Clean your trucks, if confirming on-line, why do I need to go through the whole process again.

ANDREW MAXIMO S. on

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They help me right away,I got in and out in no time . Service is top notch . Fast service, clear detail and friendly customer service ..excellent store!

TARON C. on

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Dandy A. on

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Fast check out was great!!!

David V. on

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Reserved truck at this location, showed up on time at 8am and truck was not there and reservation showed truck at another Uhaul location almost 10miles away. Saving grace was that someone happened to be on the premise (it was before the locations open hours), that was able to check the system and tell us what location had the reserved truck. All associates I dealt with in person were extremely helpful and nice so I do not blame that on them. However I would not have known where the truck was at otherwise and almost missed my moving schedule.

John H. on

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When I arrived to pick up our truck Chase Vang did a excellent job in headlining the right expectations, highlighting the rental process and overall very friendly and professional to work with. Pick up to Drop off, overall was a great rental experience. Thanks for the loaner.

AJ M. on

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Nothing much. Great Customer Service

Baldwin W. on

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Dawn R. on

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KEN G. on

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Florence O. on

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The guys cheated me on the gas i was made to pay 13.00 extra from my original charges

Melvyn B. on

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Chase is great! Excellent customer service at this location.

MARK P. on

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CHRISTINA G. on

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Great customer service

Glenn N. on

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needs more employees the one i saw where runner their legs off

RONALD T. on

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Ralph B. on

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Only needed the rental for a few hours, customer service was good, and the van rode good. Price was also good.

Mishandia L. on

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Again a big Thank You to Erica! She went above and beyond to locate a truck. She worked her UHAUL magic!

Mang D. on

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Pete G. on

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Thomas D. on

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Make sure you are staffed up on Sunday afternoon for rush of returns. Staff was friendly and professional.

Otis G. on

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The center can make sure that the customer get the item that they requested. I requested a 6x12 trailer with tail gate. That was not what I was given. The attendees could not call other uhaul location for what requested.

Alta L. on

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DIONNE E. on

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The manager did a great job! She helped me with everything I needed

Steve F. on

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This location was excellent! The clerk was extremely helpful. The facility was clean & very organized. Highly recommend!!!

Karl B. on

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Suzanne G. on

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Quick friendly fair

AUSTIN U. on

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Actually sit in the drivers seat when recording the fuel level. When you check the fuel level while standing outside the cab, you're far from accurate.

Timothy B on

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Someone drove a forklift sideways into the front door of the UBox. Nothing was damaged.

Tonya O. on

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Richard D. on

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JESSICA B. on

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It was a pretty easy, smooth process. However I would hope for this location to allow vehicle pick up without an online reservation, if that is possible. Besides that everything was great and customer service was amazing and very accommodating. Thank You!

Elaine R. on

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Louis B. on

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Firstly Chase was super professional, friendly... Top quality. The ladies who checked in the truck were just as super!!!

Nguyet N. on

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GREAT service. the gentleman who helped me, i think his last name was Yang? Anyways, he was so professional and got me the rental in literally 5 minutes. Thank you for appreciating my time.

david c. on

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ROBIN L. on

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Long wait because of limited staff at this location

JOHN H. on

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very friendly and helpful employees at this location.

latisha c. on

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SHARON S. on

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The staff was willing to accommodate us and worked to make sure we got what we needed. They worked with us when we needed to extend the rental. Thank you for great services.

Chris C. on

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Erica, who checked me, in was AWESOME. Very helpful and friendly and super fast. What a difference from the Broadway location.

velisia j. on

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Chelsi H. on

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Thandine W. on

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Geri B. on

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While there was an initial problem with my reservation, the two afternoon gentlemen and chase resolved the issue. ??

Thomas f. on

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I have gone as far as contacting customer service with corporate. My many experiences before have been great until the Florin Rd location. I experience poor customer service, rude and associates who gave no knowledge to their customers about the details of charges. I worked over 12 years in customer service and specialized in installation contracts. With that being said, I feel that the associates at that location do not clearly explain certain charges and features that only add more money to your account. Unless this issue is straightened out I will no longer go back or refer Uhaul to anyone I know. Luckily, I spoke to a great and empathetic associate with corporate customer service who stated we would get thing smoothed over. Let's just hope.

GOINS D. on

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Raeshell G. on

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Lobo M. on

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eddie a. on

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nothing keep up the good work 3026 Florin Rd Sacramento, CA 95822 rate ?????

tevita k. on

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When I came to return the van, there was only one staff (female) on attendance, and there was about 4 standing in line while she was running in and out checking vehicles and counting boxes, etc. Otherwise generally good.

Leporcha G on

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I thought they had 24hr access they don`t , which forced me to have to rent out their truck for 2 additional days because access to the storage units is unavailable when their store closes.

Teresa E. on

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Stephen S. on

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Excellent staff that checked us in and assisted us

Stephen S on

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The staff , in particular the young lady that helped us at the front deck when we checked in , were very helpful and proactive in meeting our needs. The check-in was smooth and painless

kevin m. on

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BENJAMIN B. on

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Daniel H. on

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I had a great uhaul experience from check out using the precheck process to check in. Thank you. Dan Harris

ERNEST R. on

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reginald w on

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I was double billed for the moving of my box. Had to waste a morning trying to clear it up. Received little help and different stories the multiple times I contacted uhaul.

veisinia l. on

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Isla H. on

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Very hard to find, and slow to assist.

Alex M. on

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ROGELIO G. on

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Howard W. on

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While not too difficult to make a reservation, it was very confusing in determining time and location of the pickup. Via phone, rep said I would be contacted 6pm night before to confirm location and time of pickup. Never received the call. As back-up, I made a 2nd reservation via on-line which stated a "preferred" pickup location but no time. A note on this reservation also stated I would be contacted via the preferred communication method (telephone) to confirm. Never got verbal confirmation.

kandis s. on

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Mike H. on

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I would like to recognize one of your employees, Kainael Evhsl, for her professional appearance and interaction with customers. As I had a long wait I was able to observe her not only assisting many customets, she even went out to fill propane tanks. Also employee Erlinda Salcedo was very through in installing my hitch

Ona G. on

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VIRGINIA F. on

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Alana B. on

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Staff was friendly. Prices reasonable. No issues with the truck.

Rita E. on

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Parking can be improved. Not enough spaces.

ANITRA L. on

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Nothing??

Kanesha H. on

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Insure that the location that you send the drop off trucks To is an active location.

Christopher Y. on

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Waiting customers were waiting too long to be served. Need more staff to service customers. Rented equipment was very good.

William K on

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They were the most reasonably priced and the most careing. They even noticed that my husband was a veteran and gave him a discount without our asking, how thoughtful!!!!

Anton T on

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The woman that helped me wad very helpful

ABDULRAHMAN A on

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Good

TANEDDA D on

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I had my storage for almost two years and when I moved everything went smooth thanks to Adrien. Great manager!

Barbara R on

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4 tie-down anchors, all about waist high. No way to secure items by tying them diagonally. One piece had its top loosened from its role as the anchor. To CA from IL:Arrival date was 16 days later.

ERIC M on

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The unit had dead cockroaches and mouse droppings. I was forced to pay another month`s rent because I could not coordinate a truck and movers.

Stephen B on

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I’ve always had great experiences at U-haul locations but this one was a circus and made me not want to use U-haul again.

Mary R on

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I would never use or recommend. Terrible service.

Gary E on

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No comment

YVONNE D on

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Your Staff at this department were very helpful and professional.

KOMAL KARISHMA R on

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Very helpfull staff...didnt get hus name but that guy with lng hair black male excellent customers service very good man thanks and store manager also awesome thanks

JULIE V on

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Unit was not available when I came in after a 2 month reservation, entry swipe x2 did not work , over all a frustrating experience

Cynthia a on

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I will follow up with a letter to the Corp Office 1 flat tire issues,2 many calls to pick up 1.5 hrs wait at p/u location,3 Friendly staff but not always helpful. Thanks CA

rob a on

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Very friendly,helpful and if their was anything else i needed give them a call if i needed additional help.

KENYA W on

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representatives were friendly and helpful they understood the issues I had from the other u-haul sinners and took care of them for me

PERSILLA S on

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CUSTOMER SERVICES IS A MAJOR ISSUE FOR YOUR BUSINESS. EMPLOYEES ARE NOT TRAINED CORRECTLY.the PERSON DIDN`T EVEN CHECK MY LICENSE AND SPELLED MY NAME INCORRECT.

PETER G on

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John is wonderful, a true gentleman, which is rare these days.

ALICE T on

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Staff unfriendly/unhelpful when I was on site w/?`s. Rarely acknwldge my presence. Rarely gvn str8 ans, often need to ask my ?`s in stern voice to be taken seriously.

ABEL E on

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Both units infested with cockroaches damaging belongings...Service Unmotivated,unenergetic, SLOW service staff,call for further explanation 916-601-3793

Robert Z on

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The overall experience was smooth and the price was reasonable. Also, hiring moving help was a good decision that helped tremendously.

FRANCIS R on

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Lack of 5x8 available spaces, extreme overcharging of rent and required insurance to the tune of almost $90.00 per month I have since moved to another company`s 5x8 space for only $48.00 per month!

AMANDA A on

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I have nothing bad to say at all. Staff is extremely friendly and very helpful. The manager has worked with us and I am thankful for that. I would recommend this place to everyone.

STEVE M on

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The storage unite was broken. I was not able to get there until now. We did lose belongings and also had to pay for a locksmith to remove the lock that was on our unit. I was not mailed the key.

SIMONE B on

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Hi my name is Simone the area isn`t the greatest but there`s good and bad everywhere! But the staff was amazing hoping everything will be fine! Have an amazing day

FRANK V on

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I can canceled my storage several times and you keep trying to charge me. the manager SUCKS , told me he would call me back several times and never did. We will never use that uhaul again

NITRA D on

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I was given a truck on a fourth of gas and was told to put $10 in to get it back there I put $12 in and was still charged for gas

RAMONA W on

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Very helpful. Santana was extremely kind and helpful. Makes all the difference.

Richard D on

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I didn`t receive a bill for the second month, but a warning that my paymnet was overdue and I had to pay a penalty. Phone calls went to corporate, and my message never got through to local dealer.

COURTNEE B on

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They gentleman was extremely helpful!

MUSTAFA B on

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Facilites was good under a friendly persons at all the times i was in and out.

BRENDAN M on

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People were nice, busy area, but buildings seem secure

LISA B on

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The facility was in the process of adding additional security measures. That makes me feel better and is really appreciated.

JOANNA V on

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Zoey waited on me, balancing two people at once as she provided excellent customer service. However, because the storage spaces are outdoors, your belongings get really dirty.

KYLE H on

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Unacceptable - There is no tracking system to monitor the progress as the boxes are shipped. Annoying - Boxes bolted shut for transport and staff neglected to remove them before delivery.

JUANITA H on

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The lady didn`t tell me she gave me a one way Uhaul truck so it was harder to drop off at a different location.

TYLER W on

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The manager and staff are compleatly rude and aggressive. They make you feel like they will move or damage your things in storing if you do not make them feel like your beneath them.

TYLER W on

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The manager is rude and the employes are ever worse I would never recommend them to anyone. Worst experience ever.

LINDA H on

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Laconda was accurate, timely, professional and very courteous. Would definitely recommend and will use this facility again.

LETONYIA W on

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I was given a great one way rate from Reno, and a special rate on a storage space. Thank you, I was able to save a great deal of money.

LAURA H on

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You made my move easy.

RALPH B on

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Very good service

ALEXIS D on

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HQ was completely out of sync with the local office, both of which did not match the info on my account online. I will not be using this service again.

ALISHA S on

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Great customer service at Florin UHaul by all staff. They were very busy with only one person working the front desk but still managed to greet customers walking through door and apologized for wait.

DENNIS C on

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I think Adrian and Zoe do excellent work and have good customer service skills.

CHARLES W on

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Spaces were tight w/ minimal dust bugs, but no lighting inside them.

KATHY F on

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Your prices are very expensive on the storage units.a 5x10 is not big enough .but i got the next size which i have to pay more money. $109 a month is way to much

KATHERINE M on

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Laronda of your Sacramento, Florin Road location was who made my experience exceptional. She was highly professional in her dealings with me. Thank you Laronda for making it so easy for me.

KIMANH T on

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This U-Haul location was the best in customer service, knowledge of products, and efficiency. Laronda went above and beyond to help us deal with a mistake that another U-Haul location had made.

MARLENE W on

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I really appreciated everyone that worked there, they were professional Thank you

APRIL R on

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Laronda went out of her way to ensure that we were happy and satisfied. Because of her I would definitely do business again with Uhaul

ARIBA W on

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Very bad customer service

ARIBA W on

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The U-Haul I rented they still they did not refund the money completely.

BRAD M on

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Service was the best!!!

MARY L on

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My experience at U-Haul was a wonderful one!!!!

MARLENE W on

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I found my experience to be above average! the gentleman who helped me as well as the young lady gave me excellent customer service. I chose this facility for many years.

BORJANA P on

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The gate access system was down so I haven`t been able to get my access cards yet.

HO V on

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EXCELLENT SERVICE

ROBERT R on

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Absolutely love your staff at this property. Very friendly and helpful

ANGELA Q on

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I just want to thank the staff at the storage location. They were friendly, accommodating and helpful in every way.

MARCUS D on

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GREAT Employees and Great customer service!

ASHLEY M on

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great people awesome service. we needed you and you were tjere thank you. I will remain with u haul! thank you. ashley mallard

DENNIS C on

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The woman that assisted me was very friendly and efficient. She has excellent customer service skills

CARMELO L on

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Staff were attentive took time to explain particulars.

GEORCIA H on

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staff was very helpful and friendly. I will recommend U-Haul to my friends.

CHARLES W on

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When I reserved this space, the call center said it was 16 miles from my location, it was 33 miles! It cost alot extra to drive the truck there and back.

KENNETH T on

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The Management was very bad,no people skills!Gave bad info,could not fix a very simple problem which cost me lost time an money!

DANAE JASON S on

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excellent service to meet all my needs, i am very happy with it!

PATRICIA S on

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Everytme i go there thy always tke my money then wnt me to.pay mre after da truk cum back.do i.thnk thySUCKz

MARK AND ANN B on

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no comments

AARON H on

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Still can`t believe after renting for 4 years you charge me $3 extra for milage and don`t offer 1 month credit to past bill!

GAIL G on

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I would definetly use this facility again if I had to

DARRELL M on

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When returning the vehicle we tested the lights, checked the mileage and fuel levels and was on my way in less than 5 minutes. Excellent service and very convenient.

CATHERINE R on

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very friendly people

CATHERINE R on

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great

BRETT P on

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I had two relatively minor issues here.My pass card didn`t work well at the readers and even though I checked out of my unit 7 days early I wasn`t offered a reimbursement.

RONALD B on

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could have better lighting but other than that i was very happy and would use them again

WILLIAM A on

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Anthony at the counter and Joyce on the phone were very helpful. All details were explained thoroughly by both people and after a long day of moving, was very much appreciated. 5 stars.

CHRIS L on

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this storage kicks some fuckin ass baby woohho!

RESHANDA T on

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Great team of people there.

ANN N on

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Key cards didn`t work well. Had to pay $45.00 dumpster fee and also charged for pads that we plan to leave at our destination in Bozeman, MT. U-Haul in Rancho Cordova much more helpful.

DONNA C on

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It was very easy access to the unit. I like we were given a pass card instead of jusst numbers.

DONNA S on

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The staff person was friendly and knowlegable.

GOERGE G on

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staff was very customer friendly.

RESHANDA T on

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great customer service. really took care of me and my needs.

KATHLEEN M on

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over priced. I moved my stuff to another UHAUL storage place and saved $90 a month.

STEVE C on

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Everybody at uhaul, has been fantastic. thank you.

MARIA V on

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I was in and out, everyone was friendly and helpful.

RAOUL L on

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As good as the facility was, the staff that helped out was much better. Moving is`nt a pleasurable experience, but the staff there helped the situation.

DAIMA O on

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You only had 1 hardworking employee manning the counter and 1 hardworking employee preparing the vehicles. You need at least 1 more employee at the counter.

PATRICE M on

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I am an organized person so efficiency is key to me. U-Haul at Florin Road, Sacramento and Curtner Avenue, San Jose were the ideal team in my organized move. Smooth. Thanks All. Have a great day.

KESIA M on

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This is one of the best experiences i`ve had while moving. Thank you to the whole crew. They were very friendly and working hard to take care of me and the many other customer`s needs. Thanks again

CLINTON T on

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The office rep was very helpful in providing details of the rental agreement and the pricing.

JILL S on

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Demarkus manager was so helpful and informative I decided to rent from you facility. Also, by signing up I could now manage my storage account online and the hours worked well with my need.

DEBORAH W on

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I needed a smaller unit and was going to go with a competitor but was offered a good price and better access.