Customer Reviews for U-Haul Moving & Storage at Florin Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Florin Rd

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David A. on

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The young man that I turned the trailer in to was very friendly and expedient. Wish I had his name for you.

Cheryal D. on

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Staff is very professional and customer friendly.

Brian B. on

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Awesome job to the employees at this location very nice and on top of what was going on would definitely use again and recommend to others

Margaret S. on

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Customer did not leave a comment.

JUSTINO B. on

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Good

Joy G. on

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Marissa L. on

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kristian h. on

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Latanya S. on

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Very nice and helpful female employees, Amber and co worker

Yulia G. on

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SARAH T. on

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trang p. on

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Complete car rental- don't just point out vehicle to customer and hand them keys + clipboard then disappear. The guy wasn't even inside the store when I returned from inspection. Had to get different person to help complete my vehicle rental.

LEEANNA C. on

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Excellent, I sat in my truck as instructed by sign. He was there in less that 5 minutes. I went inside he checked me out in less than 5 minutes. Thank you U Haul

Micaella B. on

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Carl C. on

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The one thing that was bad, there was about 12 customers in line and only one service representative. Needless to say she had to wait on customers and take customers to the vehicle they rented. The representative that service my was kind, despite the amount of people in line.

Tracy C. on

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Customer did not leave a comment.

Martinique N. on

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It took a very long time. Ordered online a day before. One person ahead of me. It took 40 Min to get out of there. Customer Service was ok could have Been better

LATICIA H. on

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I brought the truck back with 1/2 a tank of gas when all I needed to bring it back on was the notch right after 1/4 of a tank and no credit was given to me for extra gas.

Anthony R. on

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Arwinder B. on

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PREM S. on

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They were friendly

Alberta N. on

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Computers very slow, but staff were very professional and helpful

nou l. on

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All 3 employees I saw worked very slow and unprofessional. They looked like exhausted and hung-over slugs. There was a line of customers and only one cashier was open. The rest were walking around gossiping and trying hard to avoid customers. I had a lot of questions and they could not clarify their policies. Getting the truck to move took way too long and it ended up costing me $115.83 to move 19 miles! THIS WAS THE BEST DEAL THEY COULD OFFER ME!?! I thought I would get some of this money back when I paid. Usually at Uhaul, I overpay for a "deposit" estimate, and then get some money back for unused miles. Unfortunately, after speaking with Pam and Alex today, I found out that I am NOT getting any money back! This was a crazy and ridiculously bad deal to move 19 miles! This was NOT good service and they did NOT care about giving me the best deal to rent a moving truck. This was a direct result of their laziness and greed to get my money!! I will never recommend Uhaul to anyone because even Alex at the "regional office" will not even refund any of that money back to me and can't do anything about this!! Saying "sorry" all the time is not good enough to resolve this. I want the honest, best, correct charge for the 19 miles I drove this truck, plus additional gas I put in when I returned it, which was above the 5/8 line. That would be good customer service, don't you think? Not the best, not better, but at least "good" enough to satisfy a customer who only drove it 19 miles. What would you do if this happened to you? Ask your senior regional managers to contact me and I will show the pictures that I took with time/date stamp last night to prove it. Also, we need to seriously talk about firing a few people you're definitely wasting money on. There are so many people in Sacramento with better customer service skills who need this job! I know they hate their job and that's why they roll their eyes so much at everyone and can't even smile.

Octavia H. on

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Have a separate line for reservations vs. walk-ins.

CHERILYN D. on

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The whole staff was wonderful and all made my day keep up the good work!!!!??

Sheri M. on

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The truck needed maintenance; another person removing his belongings was the one to let me know there'd been unit(s) broken into; the guy who read my fuel guage claimed it was an eighth of a tank short on return when it was touching bottom of the quarter line - which is where the mark had been drawn on my sheet. I let him rip me off for nearly $40 because I was exhausted, but I will NEVER use UHaul again and I WILL WARN PEOPLE AWAY! The girls at the counter were polite and doing a decent job.

Julie M. on

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I have been waiting here for an hour, first they made a mistake on reservation for open or closed trailer, then the trailers lights didn't work. I have been here since 10:30 now it's going on 12:00 pm. Overall bad service.

Laura H. on

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Service was great. Communication was great! I wish there were more locations that offered one way truck rentals. My only complaint. Otherwise service was fantastic

Edward M. on

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derek k. on

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Derek K. on

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shona j. on

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Someone made an unauthorized charge for $17 plus dollars. I rented a truck for recycling and told the representative this and come to find out it's against the law and UHaul claims they didn't know and didn't not refund my money but instead made an unauthorized charge to my card for $17.53. Very bad and experience and this was the supervisor. She was on FaceTime with her lover while I was standing there on my phone calling the corporate office. Just sad really!.

JACK R. on

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Customer did not leave a comment.

justino b. on

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Good

James S. on

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Peter E. on

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DEANNA E. on

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JOE P. on

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The attendent's were very friendly and knowledgeable. They made my experience very memorable.

SAMUEL L. on

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TRACY B. on

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Jesse J. on

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Great service and super easy !!

FARSHID Z. on

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BRIAN M. on

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Can drive nice but was very dirty in cab and cargo area. A previous renter had thrower up on passenger door and it was still there when I rented the van. Can of the truck was very dirty and does not look like it had been cleaned in a long time. But it drove well and carried what I needed. Just wish it had been cleaner in the vehicle.

Stephanie B. on

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Todd D. on

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Somer H. on

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Preston C. on

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The cord on the roll-up door was broken.

MAHER O. on

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Meshan R. on

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Staff was very nice and patient

loma b. on

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Everything was fine, employees were very pleasant and informative and delivered great customer service, which to me is very important. Great job!

gilberta i. on

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Antonia C. on

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Kelly V. on

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Michael F. on

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Cheryl G. on

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Stephen J. on

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Reserved car hauler at West Sacramento location. Went in day before to check if hauler was there and if the were any other reservations. No problems. Came in next morning and someone else was being hooked up to the trailer. Said they had called night before to reserve. Still had my reservation in computer. Had no other trailer on site. Understand this location often overbooks. Will never reserve at that location again. Go out of my way to share this story with anyone moving or renting a truck/trailer.

TIMOTHY T. on

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When I made the transaction over the phone I was told I would get the storage and truck packaged in a deal. That did not happen. I paid full price for the truck and the storage. Not happy!

TIMOTHY L. on

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The trailers are older and shows signs of use. I don't mind older equipments, but one tire is very old with numerous cracks all around. I was worried I might be stuck on the freeway somewhere since there was no spare on board. The back lift door was very hard to open due to usage and age. Other than that it towed very well and was easy to use. If theses simple maintenance were addressed, I'm sure there would be no future concerns.

ZOUA X. on

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Saw 1 worker only and 8 customer waiting to be helped..

Sam L. on

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Customer did not leave a comment.

JOEL Q. on

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the guys, on that branch, they do their best, I LIKE

Brian S. on

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Customer did not leave a comment.

Juan F. on

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the equipment i got this time the roll up door tensioner was not working and the door shuts off so fast that can get someone really hurt. gladly my mom walked away when the door just shut so fast that would of cause an accident

JADA T. on

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Very slow. Lousy customer service. I will never go there again.

Rebecca J. on

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Sandra A. on

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benita t. on

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The only thing that was a problem when the U-Haul when start the battery was dead and having to wait for roadside service but when he got there he got it started I just feel that you should make sure that the batteries are charge but overall I was very satisfied with the service

Javier M. on

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Both the cashier lady and the gentleman who attached the hitch to my car were extremely professional and quick.

John L. on

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The entire staff were the most friendly people I've ever encountered at a UHaul location ever. They know how to provide outstanding and friendly service. Very happy!

dwight f. on

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Staff Very Knowledgeable And Friendly. Thank You ??

Harry V. on

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Thanks for the great services.

Gillian B. on

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My experience was spot on. Polite employees and top rate service.

Tracy B. on

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Customer did not leave a comment.

GEOFFREY E. on

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TOM M. on

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quick drop off , rep took keys, confirmed miles and fuel on his electronic device and we were good to go. no long lines to wait for someone to check me in. such great service

Patricia B. on

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Customer did not leave a comment.

Jun X. on

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Kennitzer C. on

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You don't need any improvement , you have everything a customer needs to move happy and sure to have the truck for the date reserved , thanks guys , God bless you .

Maria P. on

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Lakasha B. on

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Jimmy C. on

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Debbie H. on

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The only problem was the quote was for 89cents per mile and the invoice charged was $1.09 per mile.

Deanna D. on

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Leanne G. on

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The customer service was great!

Chelsea G. on

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Customer did not leave a comment.

Deanna M. on

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My overall experience was horrible but I will say this, I highly thank the gentleman that helped me last night in my drop off location return. It was because of him I learned about Uhals deals and rewards they offer, only in my case it wasn't 'better late than never'. If I would have initially known everything he told me, I would have saved OVER $150, that's including my truck rental and storage.

martha s. on

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These people are the greatest to deal with and they know what they are doing. Thank you for the great help.

Nathan C. on

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I do not leave reviews EVER!!!! This is my second review for the service I received at this location, from the young lady up front, the young man checking in my truck to the man getting a storage for me. They were all very helpful, extremely understanding and a pleasant to deal with! Gold star service!

Catherine V. on

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Customer did not leave a comment.

Nathan P. on

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Your system should content all customers record on file. We were there this year and you guys still have to ask for information. It should automatically pull up the file and edited info. what is necessary. By doing this will cut down a lot of time. And before we ret. the trailer or truck. We wash and clean them down before we return to the location. Sincerely, Nathan

Elizabeth A. on

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diana f. on

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JACK R. on

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SHERMAN A. on

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Julie D. on

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Marie G. on

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Did not get dolly, was charged but credited without the dolly move took longer. I had to pay extra because i had truck longer. Service was terrible

MARTHA N. on

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armando a. on

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Add more customer help... took about .30min for one rep. To free up and be able to assist.

Stacy S. on

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Customer did not leave a comment.

orlando f. on

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I had a great experience, no problems or needs of improvements i could see.

William K on

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They were the most reasonably priced and the most careing. They even noticed that my husband was a veteran and gave him a discount without our asking, how thoughtful!!!!

kenneth B. on

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Patricia W. on

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I really like this location except I didn't like that they were asking me my address in case I run away. I left my credit card with you, where could I run away?

REVEREND W. on

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ORLANDO F. on

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LAVERNE B. on

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Very professional, courteous and kind

Thomas K. on

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The associate helped explain thoroughly how to use the tow dolley

Alexander M. on

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Tiffany M. on

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Anton T on

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The woman that helped me wad very helpful

orlando f. on

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This florin road u - haul has been totally perfect in all ways. Ill recomend this place to all friends & family.

Sandra N. on

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I did not get her name but she was very helpful and nice, and the process was quick even though it was busy. Thanks a lot!

Rhane T. on

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This is a top flight U-Haul location. They are open on Sunday. hey have both vehicles and storage on-site. Everyone we interacted with was knowledgeable and professional while maintaining a friendly, service-oriented atmosphere.

staciana m. on

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joe f. on

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William T. on

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GREAT customer service

chris h. on

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Rosalie C. on

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Great customer service.

Tyler c. on

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Cesar C. on

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Jon R. on

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Great service and professional staff. However I would not have the gas gauge at 5/8 of tank- too confusing when turning back in. Do a 1/2 tank or full tank.

Mary Anne B. on

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Customer service was great! Lani assisted me and she was very helpful and asked the right questions. I reserve a 10' uHaul truck and didn't realize a fridge will not fit. Lani was very helpful and suggested the 17' uHaul. She was very instrumental on finding a 17' uHaul for my move that day.

Nelson C. on

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Check in guy was great, check out guy was rude, dismissive and condescending.

Michael I. on

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The Florin location is always a good experience. The people working there know what they're doing and are always able to answer any questions thoughtfully. Even now that I'm no longer in the area I would consider driving further just to go there for the customer experience, kudos to all working at the Florin location!!

Timothy J. on

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Check tires for nails or screws before renting out. We found a screw in ours. It was swapped out without a problem. Just glad we caught it before driving off

susan m. on

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Customer did not leave a comment.

juan f. on

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i received a call asking me for the return of uhual and uhual was returned on sunday morning

vannak C. on

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washeem k. on

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ABDULRAHMAN A on

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Good

TANEDDA D on

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I had my storage for almost two years and when I moved everything went smooth thanks to Adrien. Great manager!

Barbara R on

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4 tie-down anchors, all about waist high. No way to secure items by tying them diagonally. One piece had its top loosened from its role as the anchor. To CA from IL:Arrival date was 16 days later.

ERIC M on

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The unit had dead cockroaches and mouse droppings. I was forced to pay another month`s rent because I could not coordinate a truck and movers.

Stephen B on

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I’ve always had great experiences at U-haul locations but this one was a circus and made me not want to use U-haul again.

Mary R on

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I would never use or recommend. Terrible service.

Gary E on

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No comment

YVONNE D on

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Your Staff at this department were very helpful and professional.

KOMAL KARISHMA R on

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Very helpfull staff...didnt get hus name but that guy with lng hair black male excellent customers service very good man thanks and store manager also awesome thanks

JULIE V on

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Unit was not available when I came in after a 2 month reservation, entry swipe x2 did not work , over all a frustrating experience

Cynthia a on

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I will follow up with a letter to the Corp Office 1 flat tire issues,2 many calls to pick up 1.5 hrs wait at p/u location,3 Friendly staff but not always helpful. Thanks CA

rob a on

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Very friendly,helpful and if their was anything else i needed give them a call if i needed additional help.

KENYA W on

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representatives were friendly and helpful they understood the issues I had from the other u-haul sinners and took care of them for me

PERSILLA S on

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CUSTOMER SERVICES IS A MAJOR ISSUE FOR YOUR BUSINESS. EMPLOYEES ARE NOT TRAINED CORRECTLY.the PERSON DIDN`T EVEN CHECK MY LICENSE AND SPELLED MY NAME INCORRECT.

PETER G on

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John is wonderful, a true gentleman, which is rare these days.

ALICE T on

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Staff unfriendly/unhelpful when I was on site w/?`s. Rarely acknwldge my presence. Rarely gvn str8 ans, often need to ask my ?`s in stern voice to be taken seriously.

ABEL E on

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Both units infested with cockroaches damaging belongings...Service Unmotivated,unenergetic, SLOW service staff,call for further explanation 916-601-3793

Robert Z on

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The overall experience was smooth and the price was reasonable. Also, hiring moving help was a good decision that helped tremendously.

FRANCIS R on

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Lack of 5x8 available spaces, extreme overcharging of rent and required insurance to the tune of almost $90.00 per month I have since moved to another company`s 5x8 space for only $48.00 per month!

AMANDA A on

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I have nothing bad to say at all. Staff is extremely friendly and very helpful. The manager has worked with us and I am thankful for that. I would recommend this place to everyone.

STEVE M on

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The storage unite was broken. I was not able to get there until now. We did lose belongings and also had to pay for a locksmith to remove the lock that was on our unit. I was not mailed the key.

SIMONE B on

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Hi my name is Simone the area isn`t the greatest but there`s good and bad everywhere! But the staff was amazing hoping everything will be fine! Have an amazing day

FRANK V on

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I can canceled my storage several times and you keep trying to charge me. the manager SUCKS , told me he would call me back several times and never did. We will never use that uhaul again

NITRA D on

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I was given a truck on a fourth of gas and was told to put $10 in to get it back there I put $12 in and was still charged for gas

RAMONA W on

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Very helpful. Santana was extremely kind and helpful. Makes all the difference.

Richard D on

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I didn`t receive a bill for the second month, but a warning that my paymnet was overdue and I had to pay a penalty. Phone calls went to corporate, and my message never got through to local dealer.

COURTNEE B on

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They gentleman was extremely helpful!

MUSTAFA B on

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Facilites was good under a friendly persons at all the times i was in and out.

BRENDAN M on

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People were nice, busy area, but buildings seem secure

LISA B on

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The facility was in the process of adding additional security measures. That makes me feel better and is really appreciated.

JOANNA V on

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Zoey waited on me, balancing two people at once as she provided excellent customer service. However, because the storage spaces are outdoors, your belongings get really dirty.

KYLE H on

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Unacceptable - There is no tracking system to monitor the progress as the boxes are shipped. Annoying - Boxes bolted shut for transport and staff neglected to remove them before delivery.

JUANITA H on

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The lady didn`t tell me she gave me a one way Uhaul truck so it was harder to drop off at a different location.

TYLER W on

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The manager and staff are compleatly rude and aggressive. They make you feel like they will move or damage your things in storing if you do not make them feel like your beneath them.

TYLER W on

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The manager is rude and the employes are ever worse I would never recommend them to anyone. Worst experience ever.

LINDA H on

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Laconda was accurate, timely, professional and very courteous. Would definitely recommend and will use this facility again.

LETONYIA W on

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I was given a great one way rate from Reno, and a special rate on a storage space. Thank you, I was able to save a great deal of money.

LAURA H on

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You made my move easy.

RALPH B on

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Very good service

ALEXIS D on

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HQ was completely out of sync with the local office, both of which did not match the info on my account online. I will not be using this service again.

ALISHA S on

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Great customer service at Florin UHaul by all staff. They were very busy with only one person working the front desk but still managed to greet customers walking through door and apologized for wait.

DENNIS C on

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I think Adrian and Zoe do excellent work and have good customer service skills.

CHARLES W on

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Spaces were tight w/ minimal dust bugs, but no lighting inside them.

KATHY F on

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Your prices are very expensive on the storage units.a 5x10 is not big enough .but i got the next size which i have to pay more money. $109 a month is way to much

KATHERINE M on

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Laronda of your Sacramento, Florin Road location was who made my experience exceptional. She was highly professional in her dealings with me. Thank you Laronda for making it so easy for me.

KIMANH T on

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This U-Haul location was the best in customer service, knowledge of products, and efficiency. Laronda went above and beyond to help us deal with a mistake that another U-Haul location had made.

MARLENE W on

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I really appreciated everyone that worked there, they were professional Thank you

APRIL R on

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Laronda went out of her way to ensure that we were happy and satisfied. Because of her I would definitely do business again with Uhaul

ARIBA W on

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Very bad customer service

ARIBA W on

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The U-Haul I rented they still they did not refund the money completely.

BRAD M on

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Service was the best!!!

MARY L on

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My experience at U-Haul was a wonderful one!!!!

MARLENE W on

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I found my experience to be above average! the gentleman who helped me as well as the young lady gave me excellent customer service. I chose this facility for many years.

BORJANA P on

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The gate access system was down so I haven`t been able to get my access cards yet.

HO V on

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EXCELLENT SERVICE

ROBERT R on

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Absolutely love your staff at this property. Very friendly and helpful

ANGELA Q on

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I just want to thank the staff at the storage location. They were friendly, accommodating and helpful in every way.

MARCUS D on

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GREAT Employees and Great customer service!

ASHLEY M on

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great people awesome service. we needed you and you were tjere thank you. I will remain with u haul! thank you. ashley mallard

DENNIS C on

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The woman that assisted me was very friendly and efficient. She has excellent customer service skills

CARMELO L on

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Staff were attentive took time to explain particulars.

GEORCIA H on

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staff was very helpful and friendly. I will recommend U-Haul to my friends.

CHARLES W on

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When I reserved this space, the call center said it was 16 miles from my location, it was 33 miles! It cost alot extra to drive the truck there and back.

KENNETH T on

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The Management was very bad,no people skills!Gave bad info,could not fix a very simple problem which cost me lost time an money!

DANAE JASON S on

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excellent service to meet all my needs, i am very happy with it!

PATRICIA S on

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Everytme i go there thy always tke my money then wnt me to.pay mre after da truk cum back.do i.thnk thySUCKz

MARK AND ANN B on

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no comments

AARON H on

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Still can`t believe after renting for 4 years you charge me $3 extra for milage and don`t offer 1 month credit to past bill!

GAIL G on

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I would definetly use this facility again if I had to

DARRELL M on

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When returning the vehicle we tested the lights, checked the mileage and fuel levels and was on my way in less than 5 minutes. Excellent service and very convenient.

CATHERINE R on

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very friendly people

CATHERINE R on

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great

BRETT P on

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I had two relatively minor issues here.My pass card didn`t work well at the readers and even though I checked out of my unit 7 days early I wasn`t offered a reimbursement.

RONALD B on

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could have better lighting but other than that i was very happy and would use them again

WILLIAM A on

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Anthony at the counter and Joyce on the phone were very helpful. All details were explained thoroughly by both people and after a long day of moving, was very much appreciated. 5 stars.

CHRIS L on

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this storage kicks some fuckin ass baby woohho!

RESHANDA T on

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Great team of people there.

ANN N on

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Key cards didn`t work well. Had to pay $45.00 dumpster fee and also charged for pads that we plan to leave at our destination in Bozeman, MT. U-Haul in Rancho Cordova much more helpful.

DONNA C on

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It was very easy access to the unit. I like we were given a pass card instead of jusst numbers.

DONNA S on

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The staff person was friendly and knowlegable.

GOERGE G on

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staff was very customer friendly.

RESHANDA T on

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great customer service. really took care of me and my needs.

KATHLEEN M on

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over priced. I moved my stuff to another UHAUL storage place and saved $90 a month.

STEVE C on

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Everybody at uhaul, has been fantastic. thank you.

NICKOLAS S on

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The staff at this site were always helpful courteous. There were also a couple of exceptional ones who stood out, but I don`t have their names at hand. I would recommend this location to others.

MARIA V on

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I was in and out, everyone was friendly and helpful.

RAOUL L on

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As good as the facility was, the staff that helped out was much better. Moving is`nt a pleasurable experience, but the staff there helped the situation.

DAIMA O on

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You only had 1 hardworking employee manning the counter and 1 hardworking employee preparing the vehicles. You need at least 1 more employee at the counter.

PATRICE M on

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I am an organized person so efficiency is key to me. U-Haul at Florin Road, Sacramento and Curtner Avenue, San Jose were the ideal team in my organized move. Smooth. Thanks All. Have a great day.

OMAR M on

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staff was very helpful

KESIA M on

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This is one of the best experiences i`ve had while moving. Thank you to the whole crew. They were very friendly and working hard to take care of me and the many other customer`s needs. Thanks again

CLINTON T on

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The office rep was very helpful in providing details of the rental agreement and the pricing.

JILL S on

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Demarkus manager was so helpful and informative I decided to rent from you facility. Also, by signing up I could now manage my storage account online and the hours worked well with my need.

DEBORAH W on

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I needed a smaller unit and was going to go with a competitor but was offered a good price and better access.