Customer Reviews for U-Haul Moving & Storage at Genesee

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Genesee

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julie s on

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I will be calling to file a complaint as my reservation was never put through. In spite of me having a confirmation email from uhaul.

amy r. on

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Apparently one staff did not show up for work and another was late. This caused a slow down at the counter. However that worked out well for me as the person I made the reservation with did not catch that I needed the pick up time for 11am, not 9am. When I got there at 11am for my truck I was told that if they had been running on time I might have lost my 9am truck.

crystal t. on

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Jesse D. on

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Gerald C. on

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Maybe more workers.

DAUD I. on

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Better customer service,not friendly at all.

Celestine J. on

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Camile P. on

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I was given a truck that did not match contract information. When I went to put gas in vehicle I noticed my paper work was not same as what was in truck. I then went to explain to manager at lication. I was told that she knew exactly what happen and it was not my fault. She then shed she could not close out my rental and that a manager will call me to fix it. I never received a call. I After a couple days I call the customer service center and spoke with a sherry who put in a claim for me. The next day I was actually charged 2x for my rental, which has come out my account wrongfully!! I am still recieving invoicrs stating I still havr a outstanding balance. This is very bad customer service and they should pay more attention when logging in the gas on the trucks. I would like to get my money rhat they took asap.I will be contacting BBB and consumer affairs if I do not recieve a call to fix this issue by 5/15/2017

KATHERINE C. on

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RAY D. on

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Head lights need adjusting 12 volt outlet dose not work

Joseph G. on

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got there to drop off truck and it was 756 pm the lady was there and ddnt close me out because she sayed it was 8 but she should have shown costumer appreciation and should had close me out.

jeffrey m. on

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Randell G. on

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Nothing against this location but My experience with Uhaul was terrible. I paid for a truck and trailer on Friday. i picked the truck up on Friday and returned on Saturday for the trailer but they didn't have it. I was told it was stolen. I then had to drive the Uhaul truck across town to pick up a trailer and drive back to this location to have my jeep loaded. it put me way behind schedule buy 4 hours. then to top it off I had to pay for mileage being over. The people this location were very nice and helpful though.

Nicholas L. on

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Make sure the person behind the counter pays attention the customer It took me 30+ min just to deal with the front desk with everything already reserved

Elizabeth G. on

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charlotte b. on

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Alicia's L. on

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latrese h. on

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The employees need to work on their customer service skills and learn how to talk to customers I was told after I reserved a truck for 24 hours that I couldn't get the truck once I got there to pick it up had my movers ready to go and was not accomadated at all and it really put me in a bind and uhaul or it's employee did not show any type of care at all that I was told one thing and get there it was something else and I was treated as if I approved my own reservation I will never deal with uhaul again or recommend to anyone

kareem f. on

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Veronica B. on

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If you rent from this location. Make sure you bring it back when someone is there. Don't believe the 24 hour drop off. I used a trailer for 3 hours and got charged for 3 days because no one bothered to check it in the next morning. I called three times to customer service and just get the run around!!!!!!! I was told that "maybe they didn't come to work today".

Kevin O. on

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Theresa G. on

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Both of the customer service representative ladies were very pleasant and helpful. I had never rented a trailer or uhaul without my husband but my daughter and I was able to do this on our own....it was easy....

SEAN M M. on

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Velma T. on

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Have more than one representative working for the check in/ check out process. The auto check in process doesn't speed up the process at all.

SHONTARRIO Y. on

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Latisha L. on

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We returned the truck they said both the dollies was there they called an hour later and said it was missing one of the dollies now they're trying to charge $200

RUTH W. on

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Make the online form not accept a submission for an untenable time/truck/location. I repeatedly received calls letting me know I had to change time/truck or location. Ended up having to switch to a radically different location to maintain time and truck.

Laura h. on

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Give out correct information

dionne w. on

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RODERICK H. on

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barbara a. on

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MICHAEL B. on

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Julie R. on

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The woman that assisted me at the location was really helpful. However they don't tell you when you call to check on your reservation that certain vehicles have to be paid on a card not cash so I almost lost my reservation. Thanks to her at the store ..im sorry i forgot her name, I was able to get my move done. No thanks to customer service on the phone

Bret B. on

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The staff was outside and waiting for us when we arrived, They helped me unhook and had the drop off receipt ready before I even entered the facility. Special mention, I noticed one of the team picking up trash that blew onto their lot. Excellent experience.

MICHAEL B. on

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Jamell B. on

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If I need a U-Haul in the future I will definitely use the Genesee Street location people there are professional and helpful thank you so much Jamell Barnes

LAMONT J. on

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Sonya F. on

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You should have a plan for customers that frequently rent uhaul trucks and equipment like a savings club or card that offers special rates I rent alot from you guys so it would be nice if I could get a discount or customer appreciation savings

DONALD W. on

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KENDRA J. on

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Darlene E. on

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JANETTE R on

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Very helpful staff, However the no lights in units is very inconvenient.

K`VON J on

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this Uhaul failed to end my lease and did not tell me. you guys would`ve potentially charged me for more months i needed the locker than i needed

MEGAN P on

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Even bough there was trouble locating the truck I had reserved for my move, the staff member did everything he could to make sure I was able to find a one-way vehicle.

LINDA W on

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Thank the facility For my safe keeping bug free environment

DINESH A on

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very helpfull

BRENDONIA D on

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No because I was giving me information about the storage and if I moved out before that I would be reimburse

PAUL M on

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Made reservation 1 month Pryor. When I arrived at facilitie could find my reservation and tryed to charge me more the double price quoted took an hour to resolve problem

MARCIA H on

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People are respectful very clean storage room very tight security , but they need to have light in the storage room . Beside that I would recommend

BRENDAN L on

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The staff member who helped me seemed incompetent, even after I gave her my license she still spelt all of my information wrong, she couldn`t even find my storage locker

MISTY K on

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Great place.. New staff

TINA S on

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Poor service lock still on from previous customers so I`m in the parking lot with my stuff had to go through several people The Manger was great once she were contacted

VALERIE B on

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Have used this facility before and it is always high level of courtesy and professionalism.

KATHERINE B on

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Great.

DEBBIE B on

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I have nothing but good things to say about the place staff was great I would recommend over Uncle Bob`s

PATRICIA D on

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The service that i recieved was very good.

TERA R on

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Just had a c-section and Justin along with the manager were absolutely helpful. Excellent customer service

SANIKA L on

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I did not appreciate homeless people living where my storage was I didn`t feel safe I would not recommend this facility to anyone the storage place had a bad smell to get at time.

MICHELLE N on

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Management team at this location since was professional. You might want to consider having more than 2 sets of moveable stairs. if the 2 are in use you will be unable to access an upper unit.

BARRIE C on

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I spoke with Chris at the U-Haul location several times. He was helpful, responsive and professional.

Tejeshwara C on

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I had reserved two boxes in Buffalo but only received one. My box arrived two days later than date committed in California. Will not recommend to anyone.

DALILA K on

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The prices, availability, and access were not the same when i went into the office. I was frustrated and extremely disappointed. I now have to searchc for another storage facility.

R TODD B on

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Great service!

ROXANNE C on

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I just want to say Justin is a great representative for your company,he is very knowledgeable and helpful. He explained terms etc very simply and clearly.

PATRICIA B on

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Justin wasknowledgeable and friendly. Great experience!!

MATTHEW S on

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Very polite helpful staff.

TAMISHA J on

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I was charged $48 for gas when I returned the truck back with the same amount of gas as when I rented it! some of my furniture was water damaged after being in one of your storage units.

DEREK S on

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At check-in I had to purchase a new lock because only 1 type was allowed. This was not indicated anywhere when making the reservation - classic bait and switch. I cannot recommend this location.

DEREK S on

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b

TRACEY F on

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Good experience no complaints

MICHELLE N on

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No complaints. If rates were cheaper I would have kept unit but $80 a month for such a small space no longer made sense.

HELAINE M on

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The staff was very friendly and helpful.

MATTHEW S on

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Very pleasant staff.

NICOLE G on

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Facilities and staff were clean and nice!

ERIC M on

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Staff is awesome!

NINA C on

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Had storage unit sizes and prices which were applicable to the needs of dorm students

STEVEN W on

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Very helpful staff.

KLEE T on

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Rob and staff did an excellent job. We would be a repeat customer in a heartbeat! Thanks, Rob, for the great service.

MICHELLE N on

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Staff was courteous and professional- they even helped me carry boxes to my car without me even asking!

ROBERT W on

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I WILL ALWAYS PICK U-HAUL

MARISSA S on

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There is a rat problem at this location. There are now chew marks on an antique table of mine and there was rat excrement inside of my storage unit.

ANISSA B on

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The fence between my storage unit and the one next to it was detached from the ceiling.

ANISSA B on

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The fence between my storage unit and the one next to it was detached from the ceiling.

GWENDOLYN C on

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No comment at this time.

GEORGE T on

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Staff was very friendly, professional, and helpful.

DOUGLAS K on

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friendly people easy 2 talk 2

JAMIE R on

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I had my belongings in storage for 5+ months.. The workers were very friendly, and I would definetly recomend this location to anyone either moving or needs storage

CHRISTINE T on

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It was ok need to update your system keep getting letters and I been moved out

CHRISTOPHER B on

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I had no problems or concerns

AMANDA F on

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Staff could be more friedly...

CRYSTAL P on

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Found mouse droppings and shredded paper in packed stored items. Too expensive

VICTORIA C on

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Make it more bright

WILLMERT P on

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I was delayed for a long time due to typos made on my contracts by agent Mike Polak. He wrote my phone number and e-mail incorrectly.

JIMMIE S on

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Staff was very friendly and knowledgeable.

SHEREDA M on

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I was very please with my service ** the young man that helped me was very helpful and kind to my needs.

BARBARA M on

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Efficient and friendly service.

VICTORIA C on

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Everything went smooth

TASHA C on

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storage is way to small not worth the price i am paying i couldnt get a full load of a 17 foot truck into the unit and its just boxes

BARNABE S on

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I AM HERE TO LET YOU KNOW THAT I SIGN UP FOR AUTOPAYMENT DIRECT FROM MY ACCOUNT SO DO NOT WANT YO GUYS TO CHARGE ME FOR ANY LATE FEE ,I DID THIS SINCE DAY ONE SO THANKS FOR YOUR UNDESTANDING

RICHARD, G. S on

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All went well and the staff was helpful