Customer Reviews for U-Haul Moving & Storage at Gray Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Gray Hwy

Overall rating:

Reviews without text are currently hidden. Show them

Shanna b. on

Rating:

Customer did not leave a comment.

Larry A. on

Rating:

Sirs: I originally rented two Dolly’s and 1 dozen pads from U-Haul in Macon GA. I returned 1 Dolly (I did not use it at all) and 6 pads because I did not need them. The pads were never taken out of the bag they were in. When I got my final bill I was charged for 6 pads saying they were missing. I again left the pads and 1 dolly at the Macon Store. According to the Store clerk I should have been credited $15.00 for the cart and she forgot to mention the ½ dozen pads I brought back. She stated herself in a note she gave me that she was not able to adjust the final price and asked that it be adjusted on the other end. I changed my destination to Alderson WV and it was there that I dropped the ½ dozen pads that I had and the one cart I had. Instead of being credited to my account with the $15.00 she said I should get and of course the pads I didn’t use I was charged. Mind you I am not complaining. My experience with U-Haul has always been great as it was this time. Everything got confused when I took things back. I am asking that you refund me the $12.00 that was charged to me for the “missing” pads, the $15.00 for the cart I did not use and $12.00 for the pads I originally left at the Macon Store. Thank you very much for your attention to this matter. Sincerely, Larry Allen 971-409-4946 From: noreply@uhaul.com [mailto:noreply@uhaul.com] Sent: Monday, March 13, 2017 1:59 PM To: ldallen@racinda.com Subject: U-Haul Contract 81114482 Dear Larry Allen, Thank you for choosing U-Haul Company for your moving and storage needs. Your receipt is attached to this email. Your opinion matters to U-Haul. Let us know how your moving experience went by reviewing your recent rental at uhaul.com/review. Your feedback, good or bad, on the service you received throughout the rental process will help us improve the moving experience for the next family. If you have any questions or concerns about your moving experience or the attached receipt, please contact me at 821004_AFM@uhaul.com

September M. on

Rating:

I was treated to be put in jail and was told I had a warrant out off my arrest because u did not have the truck back on time

chris p. on

Rating:

Quick fast easy employee was great knowledgeable and pleasant to deal with. Overall excellent experience Xavier Jackson was the employee

Lashonza Y. on

Rating:

I worked with Xavier at this location. He was very professional and courteous. He was knowledgeable and helped me decide exactly what I needed; he even stayed open past closing to help finish up my order. I definitely would recommend this store.

Garen L. on

Rating:

My issue is I didn't even have the truck 24 hours and I got a bill saying I had the truck for a week and went 900 miles well let me start off first the guy said I went 700 then 200 now 900 I call bullshit I'm highly pissed and will not be paying any of theses charges uhaul is nothing but a scam how in the he'll can someone go 900 miles in 10 hours please explain this

MARY S. on

Rating:

Customer did not leave a comment.

robert m. on

Rating:

Customer did not leave a comment.

Farooq M. on

Rating:

Train the staff about the customer service and maintenance. The car dolly tie downs/ hinges were all rusty and were unable to unhook the cars front tires. Had to spray WD-40 to literally unlock those rusty tie downs.

laverne l. on

Rating:

Customer did not leave a comment.

Walter K. on

Rating:

While the specific location in Macon was perfectly fine, my overall U-Haul experience was very poor. This since to stem more from the fragmented way the company is run with each location being under a different marketing group, etc. I originally made a reservation a week in advance for a 17' truck to be picked up in Conyers, GA, in the morning and to be dropped off in Macon, GA. This reservation was made for the cost savings it afforded. I was contacted two days before the move to be told that I would not be able to pick up at the location I wanted, I would have to use a 20' truck, not 17' since those apparently do not make one way trips, and the truck would not be available till noon. This would not work at all for me, so I had to cancel that reservation and scramble to a new reservation and change my plans on how I was going to pick up the truck, who was going to drop me off, etc. I ended up picking up a 17' truck in Macon, which I would then make a round trip with. The main issue with this is the cost. A one way trip was listed as a flat rate price for the first 90 or so miles, which was plenty for my needs for a one way trip. However, if you are going to be bringing a truck back to the original location you pay a flat fee of $29.99 for a 17' truck, plus you pay $0.99 a mile. This pricing change increased my bill by over $50! And the main reason for this is that the website were I made the reservation said nothing about a 17' truck not being able to make a one way trip, nor did it alert me when I made the reservation that I wouldn't be able to pick it up till the afternoon. I talked with a number of customer service representatives from U-Haul, and no one was able to provide any sort of help or discount to make up for the hassle I had to go through. I have moved numerous times in the past and have always used U-Haul without even looking at other companies, however this experience has definitely left a sour taste in my mouth, and I will be sure to check with Budget (which is right down the street from where I picked up my truck) or Penske rental trucks before I consider U-Haul again.

horace i. on

Rating:

I had a very good experience with this rental The staff was friendly.

charles w. on

Rating:

Customer did not leave a comment.

Judith D. on

Rating:

Customer did not leave a comment.

ROSEZANNA J. on

Rating:

Nice and friendly, very helpful. But haven't got money back on debit card yet.

shirley s. on

Rating:

Customer did not leave a comment.

JALEESA J. on

Rating:

Customer did not leave a comment.

Tevin P. on

Rating:

Fast, friendly and helpful

Erin L. on

Rating:

I had to go find somebody to help me. When I found them the customer service was horrible. The representative didn't speak or even say "how may I help you?" He just looked at me. After setting up the service he said that he would bring the truck around to do an inspection. Being that I have rented with Uhaul before I know that the representative and customer do this together, Well he brought the truck around, walked past me did not say anything and went inside the building, I thought maybe he went to go get something that he needed so I waited. Maybe 10 minutes later I walk inside and he is setting up services for other people who had just came in. He asks if I had done the walk around yet. I told him no I was waiting on him. He proceeds to tell me I can do it without him so I did just that. The equipment and everything was good but the customer service was horrible.

Lori H. on

Rating:

Customer did not leave a comment.

Shawanda D. on

Rating:

I must say that the lady at the desk had the utmost professionalism. She had rude customers but never broke character. She took the time to be as helpful as possible with me and went so far as to get on the ground to assist with hookup. She is a great asset to your company.

randy s. on

Rating:

Customer did not leave a comment.

CAROL W. on

Rating:

The latch was worn and loose. I had to stop and repeatedly secure the doors which opened 4 times. I was lucky that I did not loose any of my property. And lucky that nothing flew out of the trailer which could have been a potential safety hazard to other drivers and a liability to UHAUL corporation. Get it fixed!!!!!

Foster F. on

Rating:

The lady who checked the trailer in was very quick and professional. By the time I got the trailer backed into the designated spot, she had me checked out and ready to go. Thank you.

Charles M. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Customer did not leave a comment.

Robert W. on

Rating:

Everything was good with our experience.

T'Keyah W. on

Rating:

I think the prices could be a little less expensive.

David H. on

Rating:

Service was fast.The person checking the truck did an excellent job.

tony w. on

Rating:

outstanding staff

kevin g. on

Rating:

Customer did not leave a comment.

cheryl N on

Rating:

unable to access unit I pd for.Called requested again,unable to get into unit.Very poor service. No one seemed to care.Will not recommend your storage

CLAYTON R. on

Rating:

The girl that was there when I picked the truck up was extremely rude didn't show me anything on the truck and was on her personal cell phone. I also made a reservation for 7pm for 24 hours so when I get there that night the guy said that they would charge me for two days if I took it that night for whatever reason so. Just not happy with there service.

Albert H. on

Rating:

Rental process went smoothly. Staff was knowledgeable and helpful.

DONNA T. on

Rating:

The young lady that helped me was totally awsome. ....I made it to Dallas girl. You deserve a raise..

yvonne l. on

Rating:

Customer did not leave a comment.

Alven B. on

Rating:

Sweet Traci Robinson, THANK YOU SO MUCH. After a horrible drive through Atlanta, which made us 2 hours late, you truly saved our day. You reassured us our reservation over the phone before we even got to Macon, then it literally took 5 minutes to complete everything, and our rental truck plus equipment was perfect. What a service!!! Very professional, friendly, and caring lady!

Scott W. on

Rating:

Customer did not leave a comment.

CARDALA G. on

Rating:

charge too much to not go many miles.

Tonda S. on

Rating:

Customer did not leave a comment.

Al G. on

Rating:

very smooth process. I will use again. Thanks

SYLVIA M. on

Rating:

Customer did not leave a comment.

THOMAS R. on

Rating:

Customer did not leave a comment.

Tom A. on

Rating:

Local dealer was great in Macon and Savannah but national booking kept texting us the wrong drop of 3 times and was very poor in spite of me always telling them correct drop off.

omar H. on

Rating:

Customer did not leave a comment.

BENNY S. on

Rating:

Customer did not leave a comment.

CAITIE T. on

Rating:

Customer did not leave a comment.

HKE G. on

Rating:

Have more than two employee on duty to take care of the customers faster.

Malinda P. on

Rating:

Customer did not leave a comment.

Edrina C. on

Rating:

Rented a small truck. Got to moving site there was no ramp or dolly inside truck. I called customer service main # associated with this store. Representative told me it was nothing she could personally but she would forward my complaint to the manager at this location and to expect a call for resolution. I never received a call from anyone from the Gray Hwy, Macon GA store but was charged full price. Four employees standing around talking, and 1 customer in store, upon arrival and didn't inspect truck before customer drive off is unacceptable.

MOUSTAPHA M. on

Rating:

Customer did not leave a comment.

james s. on

Rating:

Customer did not leave a comment.

MONYA R on

Rating:

Excellent rating is well deserved because of the professional and caring levels of services provided by Ledeska Singletary and Xavier Jackson. These two individuals were extraordinary!

della g. on

Rating:

They were excellent

Tamiko W. on

Rating:

Customer did not leave a comment.

laurie r. on

Rating:

Customer did not leave a comment.

JAMES M. on

Rating:

Customer did not leave a comment.

DONATTA W. on

Rating:

Customer did not leave a comment.

Natalie M. on

Rating:

Customer did not leave a comment.

max s. on

Rating:

I loved driving that truck makes me want to buy one of my own now. Thank you so much everything worked great.

Latoria S. on

Rating:

Thank you

Tim J. on

Rating:

Customer did not leave a comment.

WILLIS j. on

Rating:

Customer did not leave a comment.

danny e. on

Rating:

Customer did not leave a comment.

wanda s. on

Rating:

Overall very good customer service.

Thomas F. on

Rating:

Customer did not leave a comment.

LATASHA W. on

Rating:

Customer did not leave a comment.

surayburn h. on

Rating:

The U-haul they gave me was filled with roaches. One employee (not the manager) told me that all he could do was blow it out because they didn't have another one in the size I reserved. I finally got a chance to speak with the manager and he helped me by giving me another size u-haul. After all this in now 4 hours behind schedule which made me have to change other appointments. They also need more than one person assisting customers in the front of the store Hrvatski this is a popular and very busy location.

Curtis R. on

Rating:

Customer did not leave a comment.

Trobiand D on

Rating:

The service was great. The guy working as t front desk was ver professional and accommodating.

DANYALE W on

Rating:

Poor customer service/ management

ALISHA W on

Rating:

I paid for 24 hour access and after many attempts to get my card to work it still did not work. I would like to be refunded for the access that I was not able to use.

Janey D on

Rating:

UBox arrived with a broken hinge on the lock, so I could not safely store my items.

roni b on

Rating:

Bad from start to finish! Box was wet and infested with ants when I received it! Then the box was late customer service were not helpful! The staff at pick up were also rude. Never again!

MARTIN S on

Rating:

Extremely helpful and courteous staff. Rental experience was efficient and very pleasant.

Sefik T on

Rating:

bad customer care.lazy store manager.

MYRA Y on

Rating:

Very upset that when my dad returned my key he was forced to pay another month when we moved the stuff out the day before! We`ve called the mgr twice and will not return calls

MARY J on

Rating:

Everything was great the staff was very helpfulodd

LSTANDA C on

Rating:

My experience with U-Haul was good the manager was great but everything was awesome

KEITH S on

Rating:

I think the hours to the storage facility should extend until 11pm each day.

WILLIAM E on

Rating:

Was great always helpfully and safe

BRIDGITT K on

Rating:

The store is very crowded, there`s barely room for to turn around if you are near the register. The staff are friendly, however they are slow and inefficient.

Kapil R on

Rating:

It was good

SHEENA L on

Rating:

Doors always locked, when bill is paid lock is not removed and when asking someone to remove it was given a key and told to do myself, quipment dangerous, 24hr access didnt work

JANET F on

Rating:

regional mgr gave me Todd`s cell RE:harassment 4 fees.No return call.I had free storage.No coded key card 2 storage Reserved unit not available when I arrived moved upstairs 2 separate units instead.

Chad S on

Rating:

Excellent customer service, top marks. One of the U-Box units was broken and unable to lock. Concerned about security when it arrives at destination.

FRANKIE B on

Rating:

Nice and very courteous very helpful

MICHAEL B on

Rating:

Very helpful and courteous staff.

THELMA S on

Rating:

Stored college supplies over the summer and was very pleased with staff and facilites. No problems. Everything clean. Thank you.

Tonya W on

Rating:

Mgr at this location was awful from day one. Took days to get our stuff and had to file a complaint with BBB before I was finally offered a refund.

CHARLENE R on

Rating:

The staff was very professional and helpful.

Joshua M on

Rating:

You forgot my 12 free furniture blankets :

THELMA S on

Rating:

The process was easy and the staff very helpful.

ALONZO O on

Rating:

Everything was up to my satisfaction

ANTHONY J on

Rating:

The roof leaked. No one from the facility called to inform me that there had been a leak and mold ruined my furniture.

WINIFRED B on

Rating:

Really good people...friendly...efficient...thorough

FELTON H on

Rating:

Great

MARTIN S on

Rating:

Staff was incredibly helpful and friendly. Tim was so helpful in assisting us in unloading one heavy item from the trailer.

SHARONICA L on

Rating:

Im never rating a u-Haul any more. They had very poor skills, and in customer services.I was treated very poor in this situation.

PETER R on

Rating:

I completely fail to understand how paying 82 dollars a month for storage does not guarantee that my items won`t be moldy. FUCK paying for insurance, it`s your facility MAINTAIN it.

JOSEPH L on

Rating:

Rented a trailer and a storage unit. Entire process went very smoothly. Would recommend and will use their services again.

JOSEPH L on

Rating:

Rented a trailer and a storage unit. Entire process went very smoothly. Would recommend and will use their services again.

WHITTNEY W on

Rating:

Everything was great!

STEVE K on

Rating:

Location needs to have a better way to be contacted. Every phone call I made to this location rolled over to the Customer service center in Arizona.

WHITTNEY W on

Rating:

Wonderful experience.

TODD J on

Rating:

Always good service, when I come in!!!!

ERIN S on

Rating:

Service was excellent. UBox was nice. Only complaint is that the furniture pads provided with the boxes were very dirty and covered with leaves and debris.

NICOLE R on

Rating:

It was okay wasn`t bad. Just had a very bad misunderstanding a couple months back but my over all experience was good

LINDA W on

Rating:

With the exception of my $3400.00 tempur-pedic bed getting wet so badly that I cannot use it at this time.

WANDA B on

Rating:

Thank you all for being so kind during a hard spot in my life. Ya`ll made it very easy for me. Again thank you

GREGORY L on

Rating:

Had a leak in the unit i rented and all my Furniture was Molded and water Damaged. it will have to be a unit that is Heated And cooled if i rent from them again.

ELYSE C on

Rating:

George at the Macon Ga location was excellent every time I went in the location

ELYSE C on

Rating:

George at the Macon Ga location was excellent every time I went in the location

LINDA W on

Rating:

George has a great personality and is great at his job. All staff was nice and helpful. I wouldn`t change a thing.

KASHAWNA R on

Rating:

The uhaul worker was very helpful and gave wonderful customer service

LESLIE B on

Rating:

The staff was friendly, but not real clear on how ubox works. I had differing answers to questions.

ANTHONY J on

Rating:

Excellent help and friendly staff.

LINDA W on

Rating:

George, Mgr. was great!

KAY D on

Rating:

A lien, charge an extra month link accounts that had NOTHING to do with me, MY UNIT WAS CLOSED THE MONTH PRIOR! Mgmt NEVER called back nor apologized. I WILL NEVER RENT FROM THIS FACILITY AGAIN!

MAJA C on

Rating:

Unreal to believe it was. On 1/2 tank ,my son added 40$ yet after less than 120 miles you charged another 70 plus dollars. Saying that it was on 1/4 tank.

QUADRENYK R on

Rating:

the service was excellent and the employees were excellent

KATRINA S on

Rating:

George Glenn was an excellent customer service guy.

KAY D on

Rating:

Couldn`t find my reservation 2day bc my name is mispelled on lease. I would prefer a 24hr access rm. Other then that very friendly staff grounds office well maintained

DENISHIA W on

Rating:

I have no complaints!! I received wonderful customer service was provided by the general manager, George and the associate, Greg. Yes, I recommend this location to others!!

VANESSA B on

Rating:

the general manager was especially helpful and informative. thanks a lot!!!

VANESSA B on

Rating:

only complaint is that the hallways between storages are to small for storing large and long items such as sofas.

FRANK B on

Rating:

The guys at U-Haul on Gray Hwy in Macon, GA were quite helpful and friendly. I especially appreciate how they patiently worked around us as we unloaded, all day long, with a smile on their faces.

NILA A on

Rating:

Space was small Staff would only open one door so you had to haul your items without a cart to the other side of the building.

KENNITH B on

Rating:

The guys at the gray hwy location, are very professional And very helpful. The facility was well kept and I was always greeted with a smile.

DAVID Z on

Rating:

Personnel were outstanding!

SALLY W on

Rating:

I WAS SERVCED BY THERON AND HE DID AN AMAZING JOB ASSISTING ME VERY DILIGENTLY WITH MY EVERY NEED. THANKS MS. WEST

DANA M on

Rating:

Complete unprofessionalism.Very hard to get them to call me back.Lost gypsy moth form twice and did not communicate well with other center. Had to contact GM`s boss. Needs improvement.

DAMIAN S on

Rating:

My unit was broken into, and since no one offered the rental insurance, I`m out my property and any compensation. maintained and built.

BESSIE B on

Rating:

My last experience was not so good.

BEVERLY B on

Rating:

The staff was extremely helpful and courteous-and professional. I will recommend this to anyone looking for a secure, clean and easily accessible facility.

GAYLE P on

Rating:

It was ok, the people who worked there seemed to care.

AOTORIA P on

Rating:

Never experience having to pay for rental usage in full, if I vacate a unit a week or so into the month. I called ahead. Staff locked up the facility with my license, my kids I still in the unit.

KELLY H on

Rating:

My only complaint would be the cockroaches. I saw a few while moving stuff in and out and there were some stuck the bottom of my mirror.

JOEL W on

Rating:

Staff was very friendly and courteous. Also, they were the ones who told us about the free month of rental when you rent a truck.

YVONNE J on

Rating:

Poor customer service

KAREN J on

Rating:

I have done business with this U-Haul center several times in the past few years and have always found the staff to be friendly and helpful. That was one reason I chose to go there yesterday.

CHARLENE H on

Rating:

All questions were answered. Each associate was polite to eachother.

ASHLEY W on

Rating:

The employees were friendly and willing to provide assistance.

TIM J on

Rating:

Excellent customer service