U-Haul: Customer Reviews for U-Haul Moving & Storage at Hwy 367, Spanish Lake, MO

Customer Reviews for U-Haul Moving & Storage at Hwy 367

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hwy 367

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LAURIE B. on

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MICHAEL N. on

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James H. on

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Allan E. on

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Bonita T. on

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Sheri W. on

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Your service is great!!

Shawn H. on

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Internet booking was wrong both times still had to wait

Josetta S. on

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Theo was the most professional and supportive manager I've seen yet. According to other customers, he seems to be the ONLY person most of the time, to manage multi-tasking from being cashier to completing other duties outside with little or no help from others who i've witnessed while being helped. I hope that UHaul realizes that someone such as Theo is extremely valuable, yet I think that UHaul could utilize this man's talent far greater than what I've observed. UHaul should be extremely fortunate to have such talent.

shondal w. on

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Great service very nice and pleasant. I lost my debit card in the pickup truck i was going crazy. They called me at 7am to tell me they found my card.. so Thank you guys soooo much

Wabash K. on

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TAMERA W on

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Everyone was very helpful

Tamera W. on

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Nothing at all

mary w. on

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Marcia V. on

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Annette T. on

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Jesse W. on

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The service and location was EXCELLENT nothing can be done to improve for the next customer. EVERYTHING was EXCELLENT.

Makeba N. on

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When we got to the place we were moving from we realized they hadn't put the dolly on. VERY frustrating!! But the have us $20 off the cost of the rental, so that helped. Thanks.

Tony D. on

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Add more employees to minimize customer wait time

Melvin W. on

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Timothy F. on

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Great experience. Excellent service.

Gail M. on

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Everything was fine

BETTY A. on

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Super slow check out and check in process even with a reservation . Nice employees. Clean office and equipment.

darryal h. on

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Marcia C. on

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ALEXANDRIA D. on

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Leonard S. on

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Good customer service

DENETRIA T. on

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Crystal G. on

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Workers were very nice...

Donald C. on

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MICHAEL Z. on

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Carla C. on

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Nothing everyone was friendly nice n on point

Henry M. on

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Tanesha H. on

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Jasmine J. on

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Improve customer service! Employees at the location have horrible customer service skills and there are never enough employees on staff, this results in agitated store associates. They are very busy and rude because of it. Horrible every time I visit...

Robyn S. on

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warren n. on

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Becki Z. on

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We did not return the truck. It was towed away.

marquita b. on

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OKAY

Odell B. on

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Sharon W. on

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Roshonda C. on

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Only issue truck smelled like smoke

Donald C. on

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Jesse W. on

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Adrienne R. on

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The prices are extremely high. The 19.95 is not a true rate and it's not fair for your company to offer that rate and not honor it. The true rate was $19.95 plus . 69 cents per mile which ended up costing me a whopping $81.00! This is false advertisement and wrong.

John K. on

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When I called to make my reservation, the employee I spoke with set me up with a round trip option that was much more expensive than a one way trip option. When I arrived for pick up, a different employee made the changes to give me the best value.

JIM R. on

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I liked everything about this location

charles w. on

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Great customer service! The Best

Jade J. on

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Elexis S. on

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I was told to bring tank back at a quarter of a tank and I would get a refund that didn't happen. Then the mileage was wrong and they charged my card a extra $40 for the incorrect mileage. Manager said he would take care of it and that hasn't happen either. My card is charged over draft because of the extra charge.

Winfred C. on

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Latavia C. on

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Maybe make sure the trucks have gas in them before renting them out.

tamara b. on

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Please update your system. I was expecting to leave $100 deposit. The system was reflecting $100 but I was told it was $200 was the new deposit even though the system said $100. It is a misleading to see one price but ask to pay another price. The staff was nice and they have no control over this

sharon m. on

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Desiree K. on

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Keep up the good work! Thank you for being professional.

angela c. on

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Theo was very professional and pleasant

Thomas D. on

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Everything was A-1. Manager Theo was so helpful and worked with me above and beyond. Other employees were polite and courteous

SHARON C. on

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Had to move a piano Theo hooked me up with exactly what I need ed to get the job done as easily as possible

Charles M. on

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Yes, when quoted a price from, Mike, at this location of $134.00 make sure everyone in the store is made aware.

sheila d. on

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The truck keep running hot and we had to keep pulling over..Thank goodness I didn't have to move far..I had to buy three jugs of antifreeze, didn't get reimbursed and still had to pay full price for rental..

IDA G. on

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Everything was fine no need for improvement. Custom service was great . In and out in no time at all.

Haleema R. on

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Ensure there is the correct amount of gas in the truck.

Robert R. on

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teresa h. on

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VYE M on

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So far just opening my unit everything is clean and well maintained I hope it stays that way in the future.

D`AMONTI J on

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Great experience!

DONNA T on

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I was pleased with the availability of storage, staff and location

CAM H on

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Was the ideal experience

Randy S on

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Kudos to Jeff- excellent manager, customer focused, delivers on his word. Would go there again because of him. Top notch service!!

SHERRY C on

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Nice service

Randy S on

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Jeff Long is a very personable and effecient Manager - I appreciated the way he worked with me!

KIMBERLEY D on

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Eddy and Jeff were very nice, informative,and I will recommend U-Haul to my friends and family. Thank you, and you have such great employees!:

TERRY B on

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Rodent poop found in unit-report never addressed nor cleaned up. Had paid an additional $10 a month for 24 hour access since 2012 but never had access to my unit.

ANDREA D on

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The staff there are a awesome group of guys.They treated me with respect made sure i was taken care of.

TRACY J on

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The people were great

TENISHA N on

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I really liked the special I got for my storage unit and the gentleman who assisted me was more than friendly and very accommodating. I`m happy I chose uhaul storage!

DOYLE M on

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Their fee on my card were charged and taken twice

NEW BEGINNING R on

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It fit my needs

VICTOR W on

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The storage units need to be were birds and outside elements do not damage your items.

ROBERT D on

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Great service

Jamie b on

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Great service! Super fast shipping. Jeff is awesome and was great to work with. This is my 2nd time using this location, will continue to use them when needed.

MOURICE G on

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Mice destroyed my tv and my food I had in your facility!!!!!

MOURICE G on

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Mice destroyed my tv and my food I had in your facility!!!!!

CHARLES S on

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Friendly, hard working, service orientated staff. Refreshing experience overall.

SHASENECA M on

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it was great! keep up the good work.

SHASENECA M on

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The service was great! The workers were awesome! Loved everything about my visit. Thanks a lot!

CHRISTINE N on

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They were always so welcoming and friendly! They knew who I was even though I didn`t come in very often, and that made me feel so valued as a customer!

STEVE L on

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Great Service always at this location.

STEVE L on

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Clean Facility. Friendly Staff. Definitely Recommend.

EBONY H on

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Excellent customer service from Patrick and manager om site. Very courteous and professional. They made my experience convenient and comfortable.

CHRISTIAN W on

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Staff was very helpful,friendly and accomodating. If ever I need storage again,Ill choose U haul.

FATIMA K on

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someone in the storage unit had bugs and they came over to my unit I had to purchase boxes to repack my things on the parking lot of the facility

JAMES R on

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I do a lot of moving this is the BEST I`ve been used

JAMES R on

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I do a lot of moving this is the BEST I`ve been used

DORIAN D on

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My experience at the U-Haul Moving Storage at Hwy 367 was amazing. The staff was professional, kind, very helpful and informative. THANK YOU!

CRYSTAL G on

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Manager Jeff was very helpful and wonderful to work with.

STEVE L on

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Great place to store your stuff.

JAMIE B on

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Everyone was knowledgeable and very helpful. My box arrived super fast! Thank you uhual

MYCA S on

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I would still be there, but I`m on a fix income now and I need that monthly payment back in my pocket.

GLENN M on

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Jeff and his staff exhibited very good customer service.

GARY V on

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The staff went out of their way to help me and they treated everyone with the same dignity.

MARQUITA B on

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The staff was very friendly. I had several issues getting the correct key to the access the storage. Once that was cleared up. Everything was great. I would recommend this facility

PATRICK H on

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The level of professionalism displayed by all employees that I had encounters with was extremely high. Thank you for a very positive experience.

RENEE C on

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Mr. Mooney assisted me yesterday and so did Jeff, I left my drivers license and verified and called me back I appreciate the dutifulness and honesty.

STEVE L on

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This place is awesome. The Manager and crew are excellent.

DARRELL M on

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Wonderful

REGINA B on

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Mr. Mooney was tremendous.He went out of the way to assist.Besides being helpful, thanks for helping me find my keys Mr. Mooney...you`re the best.

DARRELL M on

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no complaints

FELICIA D on

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Please keep up the good work we as customer truly appreciate you.......

JOSHUA P on

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The guy who was working on Sunday Charles, I think was his name was extremely helpful with everything.

MARQUITA B on

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Gentleman named Matt helped us out. This is our second time with this location. Service was great.

TERESA L on

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Very nice employees, the store was nearly stocked and I would use them again if I had to

NICOLE N on

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Everyone I spoke with was helpful and professional.

TORI H on

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My storage was cleared out, keys were returned to uhaul employee on June 30, 2012. Im still getting past due notices. The manager never calls back. It`s a frustrating hassle.

LISA B on

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If all Uhaul locations and their staff were as amazing as this one, I`d use U-haul more often.

JOHN B on

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I was there for two years and had no problems. Very helpful staff. I would do business with them again.

TRICIA S on

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Very friendly accomdating staff!

JACKIE J on

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Your room`s could be alot bigger there are storage facility`s room`s size that I have for that price R bigger there`s one down the road but I like ur service.

JERARD L on

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The guys did an awesome job of being quick and efficient when getting us into our storage unit. Probably the cleanest and most organized uhaul facility i`ve ever seen. Great Job Guys!

RICHARD A on

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The storage building was fine but the parking lot in front of the unit was littered with rivot studs. I picked up numerous rivot studs to try to avoid a flat

KRISTI C on

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I had a good experience with this U-Haul location. Cera was very helpful and patient and she`s the reason i will do business with them again. :

LORENZO S on

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It was an enjoyable experience.

BRITTAINY G on

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I had an account with U- Haul for almost 2 yrs,each time I had a situation Jeff got right on it.My unit was always secure. I would recommend your location Thanks, Brittainy G.

CONNIE M on

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Jeff made it very easy. Everyone very nice,would tell a friend/family. Thanks

PHOENIX H on

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Very friendly employee`s. When I went in they were very busy and the still took time to acknowledge me and made me feel like a person not a number.

WILLIAM K on

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I`ve used this facility before. It`s top-notch.

JOHN B on

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Very helpful. Manager remembered me from 2 months ago. I feel confident storing my house hold goods here.