Customer Reviews for U-Haul Moving & Storage at Hwy 367

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hwy 367

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EVELYN R. on

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It was all very good, thank-you

Tiffany E. on

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Everything was done absolutely perfect!! The entire staff was very professional ang made my move less stressful!! The staff at this location set the bar high for uhaul!! Thank you!!

Zelda M. on

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renting was easy and the gentlemen were very professional and courteous

WILLIE R. on

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Alberta L. on

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Cordetta B. on

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The employees need to learn how to talk to customers and learn how to type instead of poking the computer wasting customers time and also need to be at the front desk to provide fast service instead of waiting 10 minutes and customers having to look around for help when it's three people there......do not go to this uhaul place

KELLY B. on

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they did an awesome job getting us what we needed on short notice

CHARLES W. on

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Great service

Rorene W. on

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Vickie B. on

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We were very impressed with Theophilus O'Neal the general manager. He went above and beyond. The lights wouldn't work on the trailer we rented because of a short in our Jeep. He fixed it in know time even though it was really busy. He deserves a big raise. Thanks again.

April B. on

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Everyone was extremely helpful and professional. Will definitely use these guys again!

Everland R. on

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To be honest with you, this time it was totally messed up! I reserved a 20 foot truck and got a 26 instead. It was reserved a week ago and for some reason they didn't have it. The only explanation I got was we don't have it! I also paid for a dolly and also didn't get that either. When I turned the truck back in (only after 3 hours) I didn't even get any kind of a discount or (I'm sorry for the mistake), or anything. Not happy at all!

Rayford B. on

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SANTOSHA Y. on

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Love them!

Paul M. on

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mike c. on

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Great service, the manager was very good. Helpful and explained in detail rules and such. Checkin was great young man can out pleasant and took care of me in minutes. OUT STANDING U HAUL!!!!

Evelyn G. on

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I did not fill with gas I want to be able to complain about the problems at other location.

EVELYN R. on

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Actually, not a thing!

John M. on

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Fast , friendly , and professional!

Douglas S. on

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Everyone was friendly and got me on the road quickly!!

trantina f. on

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My initial experience reserving the truck over the phone and picking up the vehicle was very pleasant. Although when I returned it the guy was very rude. There was no one else in the store but myself. When I first pulled up I parked in the wrong spot. The employee told me that so I proceeded to get back in the truck to move it. Then he told me don't move it. I got proceeded to go into the store and he yelled.... well I need the key. I was unaware that I needed to leave it in the vehicle, I was taking in inside to return it when I paid my balance. Had my money ready to pay and he shoved my paperwork across the counter and said, you Done! I replied I need to pay my balance and he said it's on the card. I responded that I wanted to pay the balance in cash. He just stood there and didn't say A Word. Not an apology,a thank you or anything. That was really bad customer service. Mistakes do happen but, his initial attitude was really "BROWN" Hope he doesn't treat all the customer's this way.

Shonte J. on

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steven w. on

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Not much was great experience.

kiya j. on

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linda d. on

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ALREADY DOING A :GOOD JOB" NO IMPROVEMENT IS NEEDED.

mechelle c. on

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shirley c. on

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Nothing everything was well handled. Thanks Much

Tanika M. on

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brenea d. on

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Great staff! Very friendly and accommodating!

jill b. on

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The truck I received had no gas so before we could even begam moving we had to go to the gas station. The truck also leaked in the cabin on the driver's side so I got wet....my overall experience this time was not good!

tanner e. on

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ERICA M. on

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Deborah H. on

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Cal P. on

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DAVID N. on

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RUFUS D. on

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Brittany H. on

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New 24/7 truck rental was easy to use and quick! Thank you

Anthony H. on

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just make sure the customer knows what locations that he is picking up his trailors and that you went over it with him, before hanging up

Charles W. on

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Just keep the good customer service is enough.

carolyn m. on

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CHARLES H. on

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Geraldine L. on

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No improvement needed. As for as l'm concern.

stella N. on

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Need more ppl to service customers. At least one more some ppl take longer than others causing a backup. Waiting for final process. All is well basically.

CHARLENE G on

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A lot of my stored items were compromised by mice. Some of my furniture was destroyed by water damage.

Demaree M. on

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Theo was a very very helpful man who help me and my family get from St Louis to Mississippi. I would recommend him to anybody. I just wanna say Thank You so so much.

JAMES K. on

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Surihya M. on

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Improve customer service and need more employees and staff should make you feel more at ease and not ripped off

KENNETH S. on

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Everything was great sorry i didnt get the young ladys name but she was great realy took care of me thanks for great and exceptional service Kenneth a smith

don s. on

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Excellent customer service!!G.M. Theopholius O'Neal went above and beyond my expectations. Truck was clean and ready to go, check in was easy and fast, all staff were very friendly and every promise was kept. You don't always get these days. Thank you and I will use you again or recommend to a friend without hesitation.

lashonda r. on

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kimberly a. on

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SHERREE C. on

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DUANE G. on

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RAENA W. on

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Deandre B. on

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regina h. on

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Thank you

Tracy V. on

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TAMERA W on

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Everyone was very helpful

VYE M on

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So far just opening my unit everything is clean and well maintained I hope it stays that way in the future.

D`AMONTI J on

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Great experience!

DONNA T on

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I was pleased with the availability of storage, staff and location

CAM H on

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Was the ideal experience

Randy S on

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Kudos to Jeff- excellent manager, customer focused, delivers on his word. Would go there again because of him. Top notch service!!

SHERRY C on

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Nice service

Randy S on

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Jeff Long is a very personable and effecient Manager - I appreciated the way he worked with me!

KIMBERLEY D on

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Eddy and Jeff were very nice, informative,and I will recommend U-Haul to my friends and family. Thank you, and you have such great employees!:

TERRY B on

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Rodent poop found in unit-report never addressed nor cleaned up. Had paid an additional $10 a month for 24 hour access since 2012 but never had access to my unit.

ANDREA D on

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The staff there are a awesome group of guys.They treated me with respect made sure i was taken care of.

TRACY J on

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The people were great

TENISHA N on

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I really liked the special I got for my storage unit and the gentleman who assisted me was more than friendly and very accommodating. I`m happy I chose uhaul storage!

DOYLE M on

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Their fee on my card were charged and taken twice

NEW BEGINNING R on

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It fit my needs

VICTOR W on

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The storage units need to be were birds and outside elements do not damage your items.

ROBERT D on

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Great service

Jamie b on

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Great service! Super fast shipping. Jeff is awesome and was great to work with. This is my 2nd time using this location, will continue to use them when needed.

MOURICE G on

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Mice destroyed my tv and my food I had in your facility!!!!!

MOURICE G on

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Mice destroyed my tv and my food I had in your facility!!!!!

CHARLES S on

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Friendly, hard working, service orientated staff. Refreshing experience overall.

SHASENECA M on

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it was great! keep up the good work.

SHASENECA M on

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The service was great! The workers were awesome! Loved everything about my visit. Thanks a lot!

CHRISTINE N on

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They were always so welcoming and friendly! They knew who I was even though I didn`t come in very often, and that made me feel so valued as a customer!

STEVE L on

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Great Service always at this location.

STEVE L on

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Clean Facility. Friendly Staff. Definitely Recommend.

EBONY H on

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Excellent customer service from Patrick and manager om site. Very courteous and professional. They made my experience convenient and comfortable.

CHRISTIAN W on

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Staff was very helpful,friendly and accomodating. If ever I need storage again,Ill choose U haul.

FATIMA K on

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someone in the storage unit had bugs and they came over to my unit I had to purchase boxes to repack my things on the parking lot of the facility

JAMES R on

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I do a lot of moving this is the BEST I`ve been used

JAMES R on

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I do a lot of moving this is the BEST I`ve been used

DORIAN D on

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My experience at the U-Haul Moving Storage at Hwy 367 was amazing. The staff was professional, kind, very helpful and informative. THANK YOU!

CRYSTAL G on

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Manager Jeff was very helpful and wonderful to work with.

STEVE L on

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Great place to store your stuff.

JAMIE B on

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Everyone was knowledgeable and very helpful. My box arrived super fast! Thank you uhual

MYCA S on

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I would still be there, but I`m on a fix income now and I need that monthly payment back in my pocket.

GLENN M on

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Jeff and his staff exhibited very good customer service.

GARY V on

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The staff went out of their way to help me and they treated everyone with the same dignity.

MARQUITA B on

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The staff was very friendly. I had several issues getting the correct key to the access the storage. Once that was cleared up. Everything was great. I would recommend this facility

PATRICK H on

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The level of professionalism displayed by all employees that I had encounters with was extremely high. Thank you for a very positive experience.

RENEE C on

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Mr. Mooney assisted me yesterday and so did Jeff, I left my drivers license and verified and called me back I appreciate the dutifulness and honesty.

STEVE L on

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This place is awesome. The Manager and crew are excellent.

DARRELL M on

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Wonderful

REGINA B on

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Mr. Mooney was tremendous.He went out of the way to assist.Besides being helpful, thanks for helping me find my keys Mr. Mooney...you`re the best.

DARRELL M on

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no complaints

FELICIA D on

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Please keep up the good work we as customer truly appreciate you.......

JOSHUA P on

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The guy who was working on Sunday Charles, I think was his name was extremely helpful with everything.

MARQUITA B on

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Gentleman named Matt helped us out. This is our second time with this location. Service was great.

TERESA L on

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Very nice employees, the store was nearly stocked and I would use them again if I had to

NICOLE N on

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Everyone I spoke with was helpful and professional.

TORI H on

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My storage was cleared out, keys were returned to uhaul employee on June 30, 2012. Im still getting past due notices. The manager never calls back. It`s a frustrating hassle.

LISA B on

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If all Uhaul locations and their staff were as amazing as this one, I`d use U-haul more often.

JOHN B on

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I was there for two years and had no problems. Very helpful staff. I would do business with them again.

TRICIA S on

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Very friendly accomdating staff!

JACKIE J on

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Your room`s could be alot bigger there are storage facility`s room`s size that I have for that price R bigger there`s one down the road but I like ur service.

JERARD L on

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The guys did an awesome job of being quick and efficient when getting us into our storage unit. Probably the cleanest and most organized uhaul facility i`ve ever seen. Great Job Guys!

RICHARD A on

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The storage building was fine but the parking lot in front of the unit was littered with rivot studs. I picked up numerous rivot studs to try to avoid a flat

KRISTI C on

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I had a good experience with this U-Haul location. Cera was very helpful and patient and she`s the reason i will do business with them again. :

CONNIE M on

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Jeff made it very easy. Everyone very nice,would tell a friend/family. Thanks

WILLIAM K on

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I`ve used this facility before. It`s top-notch.

JOHN B on

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Very helpful. Manager remembered me from 2 months ago. I feel confident storing my house hold goods here.