Customer Reviews for U-Haul Moving & Storage at I-30 & Chicot Rd****

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at I-30 & Chicot Rd****

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RODNEY B. on

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DERRICK F. on

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Nicholas was very professional, thorough. ...

VELMA P. on

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Review your dispute with the Ford Explorer. I don't know the details, but every Ford Explorer owner suffers when we have to find other means to pull one of your trailers. I truly hope you can come to our side by settling this dispute.

kari s. on

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jim f. on

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Both rear tires on 6x12 trailer had slow leaks that we checked at each gas stop. Towards the end of our trip the right rear became unmanagable and forced us to call for assistance. Turns out both tires had small nails in them. The tire pressure was not checked upon pickup. We checked it before we started. All in all the 1000 mile journey went well with the trailer losing about 1.5 hours the second day. This issue probably should have been caught by uhaul before renting the trailer.

LaTerra G. on

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debra h. on

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They were available and ready to help in my time of need.

Daniel B. on

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Everything about our UBox experience was very positive except the billing. I'm still not convinced it's been handled correctly.

KENNETH H. on

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The lady that helped me was working alone that day and was helping another customer when I arrived to pick up the truck as well as when I returned it. She was very apologetic for the time I had to wait but I was not inconvenienced at all.

CHARLES C. on

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Taz was super.

RICKY J. on

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KEITH C. on

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portane g. on

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I just didn't like the fact that when I picked the truck up she said it as on 3/8 but it clearly wasn't so I took it back as it was and they charged me for the gas.

LaTerra G. on

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The lady was nice and helpful. I had a bit of a dance with Uhaul over the past week but all an all my mission was accomplished.

GLENN R. on

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Doug I. on

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Attendant forgot to load the 2 dozen furniture pads into the trailer and I had to return to the location to pick them up. He loaded them into the trailer, 2 bundles of 6 so 1 dozen and I paid for 2.

gregory H. on

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Friendly and helpful

Monique P. on

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TAZ WAS OVERALL THE BEST I HAVE EVER DEALT WITH. SHE HAS GREAT CUSTOMER SERVICE!!!

James W. on

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The 2 associates who helped me were awesome! A young man answered my questions and confirmed my reservation when I stopped by in person the night before my pickup, and he also did my check-in when I returned the equipment. He was friendly and helpful. Taz handled my pickup, and she was also helpful, friendly, and did everything for me.

Tiffany B. on

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LaMarcus G. on

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The truck was great and the assistant manager was wonderful. But when I brought the truck back, l felt that your system over charged me. Which was very unacceptable service. I got a 15 foot truck in advance, with 40 mile estimated travel plus a dolly and $14.00 insurance coverage. My charge was $86.35. Returned the truck clean and gas with 26.9 mile of the 40 miles used, along with no damage to the vehicle. And you all system state that I still owe $.16. Come on give me a brake. But that life and I promise I will never use you service again.... Sincerely, Unhappy Mover

greg p. on

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Nicole Hill was very friendly and knowledgeable about all aspects of renting.

Jill D. on

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Everything went very smoothly. I'll definitely use this service again if ever needed.

Marilyn H. on

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Nothing. Great experience. Nice people.

JEFFERY W. on

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Awesome, Keep up the good work

JEFFERY W. on

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Best location to do business in little rock very fast and friendly. They got me in and out in under 15 min, I will definitely do business at this location again. Thanks U-haul

Glenn C. on

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Had to discuss with the young lady the rate and ended up having to call 800 number to get it straight.

Jerrell S. on

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Andrea P. on

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Taz, was really helpful and she has great customer service skills. Several customers came in at one and she did not break a sweat. She made sure that each customer was taking care of in a timely manner.

tarsha c. on

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Garland B. on

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Nicole Hill was very nice and professional. She hooked the trailer up for me.

Brian W. on

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Lisa S. on

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lana l. on

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PATRICE S. on

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Melanie B. on

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The Manager wasted an ample amount of time due to me not wanting to purchase the save move insurance for the truck. She threaten to not rent the truck even after personal insurance and policy was shown that covered the use of rental equipment. After an lengthy wait and me asking about the company policy and right to decline she reluctantly rented the the truck. I would have canceled the service but I had a deadline to meet and time was of most importance.

chris d. on

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Staff was very professional.

Carrisa v. on

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Paula C. on

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Nothing, the experience start to finish was excellent.

Cameron W. on

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Taz was great! I've never rented from uhaul before so there were a lot of unknown factors for me but she made everything so easy......I will definitely do business with you all again but only if I get to rent from Taz. Her customer service was top notch.

MATTHEW S. on

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The employees were courteous and professional. They were thorough in checking out the equipment. One was in training and the person training him was efficient and patient to be sure that he was doing everything correctly.

audrey b. on

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JULIA N. on

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TONY was so Nice......

LaFoxie J. on

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Michael R. on

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I have rented 3 U-Haul trucks over the last 3 months. Even though I have had reservations, even confirmed the night before, only 1 rental went as planned. On 1 occasion I received a phone call telling me the truck I reserved was not available. The other time I found out after showing up to the pick up location. Each time was worked out but with a lot of unnecessary stress. Doing business with a company should not be this difficult. The issues were not with the local stores but rather with call center and scheduling offices.

Bonnie B. on

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I have rented from this location number times and everything has always been perfect and so easy. TAZ is a wonderful person and deserves a raise!

Neil D. on

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The app check-in is a terrible idea for people who are in a hurry, or have poor cell service. It malfunctioned when I tried to use it. It was a waste of time when I could have just dropped off the keys and contract in the first place. Also, if I'm going to park in a gated area, it would be nice to know I will have access to it after hours. They left and my vehicle was in their gate.Luckily, there was an after-hours phone number.

Shondra M. on

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Nicole and Taz did a great job helping me with a truck and the move out from the storage. Thanks!

Rebecca C. on

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Natasha Marshall and Nicole Hill were the best! I was so frustrated due to the inaccurate information I received from a different Uhaul company, but they made my transition to the area so much easier and made sure I walked out of their store a happy customer. Companies should take lessons from these two ladies because they have the kind of attitudes that will keep companies in business for years to come. Would recommend the Uhaul on Chicot Rd to anyone!