Customer Reviews for U-Haul Moving & Storage at I-30 & Chicot Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at I-30 & Chicot Rd

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LaMarcus G. on

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The truck was great and the assistant manager was wonderful. But when I brought the truck back, l felt that your system over charged me. Which was very unacceptable service. I got a 15 foot truck in advance, with 40 mile estimated travel plus a dolly and $14.00 insurance coverage. My charge was $86.35. Returned the truck clean and gas with 26.9 mile of the 40 miles used, along with no damage to the vehicle. And you all system state that I still owe $.16. Come on give me a brake. But that life and I promise I will never use you service again.... Sincerely, Unhappy Mover

greg p. on

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Nicole Hill was very friendly and knowledgeable about all aspects of renting.

Jill D. on

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Everything went very smoothly. I'll definitely use this service again if ever needed.

Marilyn H. on

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Nothing. Great experience. Nice people.

JEFFERY W. on

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Awesome, Keep up the good work

JEFFERY W. on

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Best location to do business in little rock very fast and friendly. They got me in and out in under 15 min, I will definitely do business at this location again. Thanks U-haul

EDWARD W on

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Julia Jue was excellent. Friendly and flexible. Worked with us on changing dates and so forth. Prompt to deliver and pick up.

Glenn C. on

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Had to discuss with the young lady the rate and ended up having to call 800 number to get it straight.

Allen L on

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Best one I been too

ladonna w on

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Jerrell S. on

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Customer did not leave a comment.

Andrea P. on

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Taz, was really helpful and she has great customer service skills. Several customers came in at one and she did not break a sweat. She made sure that each customer was taking care of in a timely manner.

tarsha c. on

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Customer did not leave a comment.

Garland B. on

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Nicole Hill was very nice and professional. She hooked the trailer up for me.

WILLIE D on

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Great

Brian W. on

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Customer did not leave a comment.

Pam O on

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Billed xtra month because uhaul didn’t return 3 calls wasn’t available on 2 stops.

JOHN D on

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Everything was Great

Lisa S. on

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Customer did not leave a comment.

mariah w on

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Nicole was great! She helped me find the perfect storage for my needs.

Dawn I on

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Latasha was very helpful she showed me my storage options and also asked if I needed any other supplies for my storage unit and if i had any questions or problems dont hesitate to call!

Shakka G on

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Thank you for great service 9786

KIMBERLY L on

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I have had a storage unit at this facility for almost 2 years. Taz Marshall has the best person I have ever come into contact with at Uhaul. Very knowledgeable and very personable.

WILLIS Y on

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Antonio Coley assisted us. He makes the U-Haul brand name a warm and secure-minded staple. Thank you for employing attitude and character.

CHARLES T on

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Friendly,helpful,polite,considerate, and went out of way to make sure that we understood.

DAPHNE L on

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Was very pleased with my U-Haul storage always got reminder emails in plenty of time easy access to my storage as well. My agent TAZ was very nice too.

DAPHNE L on

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Was very pleased with my U-Haul storage always got reminder emails in plenty of time easy access to my storage as well. My agent TAZ was very nice too.

aimee/jackson m on

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Antonio was amazingly helpful when my husband and I came to unload our Ubox on site.

Loretta S on

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My ubox was moved from a storage facility in one town to another without my knowledge. It took fifteen days for my box to be delivered.

Constance M H on

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Pickup of my box was 4 days late. My box was to be accessed on August 1. It was not delivered until August 5.

Rocky M on

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all the staff were GREAT I will be back

Constance M H on

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14D745F5 on 7/20/16 changed without my knowledge to 20128770 on 7/20/16. U-Haul did not ask to change pick-up date from 7/25 to 7/28. Will not use this service.

Joshua M on

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The lady who delivered and picked up our Uboxes was very helpful and professional. She did a great job.

Russell h on

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Your driver, Jue, was WONDERFUL. She was prompt, courteous and friendly. FANTASTIC!

marianne b on

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Same day delivery and excellent driver named Jue.

LATOYA E on

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He was very helpful and gave great customer service

Parker W on

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Ju was the only reason that I will ever use uhaul again. Ju was professional and apologetic and smiled when I needed her too. She also exemplified intelligence in the most dire of situations

STEPHANIE M on

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Very pleased with the customer service

LINDA L on

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the attendant was very helpful.

marlisa g on

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The facility was very nice. All of the employees were extremely helpful and friendly.

GARY B on

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Your staff were attentive to my needs and were very quickly able to solve any problems that came up. I am thankful for the staff you have at this location.

Charles G on

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U Haul staff helpful, pleasant and if they could not answer a question researched to get me the correct answer. That`s good business.

CARLA D on

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I really appreciated Ms. Marshals professionalism.

DANIEL K on

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Natasha Marshall was a pleasure to work with and my experience was excellent. I highly recommend to anyone looking for a professional and well run storage facility to use U-Haul Little Rock!

JUSTIN D on

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Natasha was great everday I had a problem and always kept a smile on her face! Great customer service and support!!

LUISA B on

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The manager of this facility, was very helpful and friendly. She alone will be the reason I send others in need of reliable, professional, and courteous self storage needs. Thank you again-Tomas

KORINA I on

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Very nice customer service.

TONI C on

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The staff was ffiendly, helpful and knowledgeable.

KARIM A on

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awesome gentleman took care of me at the storage well organized helped me get my stuff in nice clean facility

MARIAH W on

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They were amazing!

LATYRCE R on

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Nice storage! Need more room to bring moving trucks in or out. Thanks!

Keith S on

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outstanding service.

TIMOTHY F on

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everything was fine a little expensive

JUNITHA W on

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Over all I was very satisified with the service

ASHLEY C on

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Great Customer Service!!!!

ALEXIS W on

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I like it there they do good job

ANGEL G on

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Great Staff

BRENT L on

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helpful and efficient people. The facility is a bit worn but then I am not dining there just storing my motorcycle.

TIMOTHY F on

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Everything was good but there`s a lot of add on that should be included in the initial quote as they are not really optional

LARRY M on

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Friendly very courteous if I ever need another storage this will b the one I select

BRIAN L on

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Very helpful people

JEMICA S on

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Shawn was great

Sam M on

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The staff that assisted us was super helpful and got us on the road even when we found out we had a blown fuse for the right tail light - got it taken care of and we were on our way. Thank you!

ALISA S on

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Customer service was GREAT! I never had to complaint or had any problems. Keep up the good work 128522!

PATRICA J on

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The staff was very nice and yes I will recommend it to everyone that needs a storage

SHELIA S on

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staff was the best

JUNITHA W on

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Natasha Marshall provided all the information I needed, she assured me that my personal possessions` were in excellent care. I truly appreciate Ms. Marshall`s patients n honesty.

JANEELLE B on

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Taz has great customer service skills.

KAREN G on

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IT WAS A GREAT EXPERIENCE

LASHAWN T on

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She was very professional and polite.I also appreciate how she greeted every customer.

REGINA B on

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Had a great experience. The attendant was very knowledgeable and helpful. Great experience. I left a pleased customer.

CHARLES D on

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great service, poor gas mileage on 10 foot truck!

ALAN C on

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Good facility very friendly and helpful employees

BROOKE Y on

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Natasha and Nicole Managementprovided excellent customer service each and every time I was on site. They were always friendly and very helpful.

PAULA J on

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All the salespeople were extremely curteous and helpful

CURTIS M on

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Excellent customer service - I was told I`d get a free month storage rental - I had rented a truck. When I mentioned it no one seemed to know what I was talking about. I paid for a month.

JAKELA H on

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I spoke with the Manager. She was very proud of her job. A excellent, trustworthly employee. She is truly an asset to this company. Thanks for providing the BEST Uhaul experience!

BROOKE P on

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April was AWESOME!!!!

LARRY M on

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excellent customer service

LLOYD D on

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My climate control unit was excellent. All my items were always safe and secure, which gave me peace of mind. Anytime I needed to get something I noticed it was rodent free which was excellent.

TRACEY L on

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Oustanding service with new staff!!!! :-

GREGORY H on

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UHaul staff was very helpful and informative.

ROGER T on

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The ubox experience was horrible and will never use again.

ROGER T on

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Very dissatisfied with the upod rental process and will never use nor suggest it to anyone I know and will notify my company relocation department not to use in the future.

PEGGY V on

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The Boxes were just what we needed. Convenient to have right there to load. Thank you so much Jamie who delivered and picked them up. She is excellent!!

MANUAL P on

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It was a very helpful staff and the service was important too my needs and wants.

THOMAS M on

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YOUR DELIVERY GIRL WAS VERY COOPERATIVE.

SUSAN L on

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Great service!

CHERYL P on

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I would never recommend this place to anyone ever. I find the employees rude and the facility was hard to get to. For further comments please email me.

C DANIEL R on

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I had trouble coordinating among U-Haul online for booking, the actual service providers, and U-Haul call center for assistance with what I couldn`t figure out from the web site.

TAMMIE R on

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Boxes were dropped of and locks weren`t lined up. When delivered to final destination there was no protective cover over the boxes it was raining. Several of the pods had been broken in transit.

SARAH B on

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Very friendly, on time, no complaints!

C DANIEL R on

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Thanks to April for booking and Jamie for her skilled handling of the flatbed, forklift and U-Box --and of us with her friendly and knowledgeable manner --were greatly appreciated.

CYNTHIA L on

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The staff was friendly and offered assistant

LYNETTE G on

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My experience with U-Haul storage was excellent no problems at all.

SAMUEL R on

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This is by far the best deal concerning move/storage boxes in both size and price. Also the staff at Chicot Rd in Little Rock was extremely fast with drop off and pick as well as knowledgeable.

RON B on

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All Uhaul units I have dealt with have been great! Janey/Jamey was very nice/helpful. One suggestion on the Ubox - add more tie downs inside the box.

TERESA T on

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The service was excellent. I had no problems. Thank you.

CYNTHIA G on

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very satisfied with the service.

SYLVIA G on

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I used this facility for about 7 yrs and never had any problems. Staff was always friendly and professional.

NADIR K on

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I ended up paying an extra day for the u haul truck because i was told the boxes had arrived when actually They had not. So I do not know who`s fault that it is but I would never use this again

LORITA S on

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Once I called in to ask about the deliver of boxes they were promptly delivered and pick up. I would say they need to pay attention to all phone numbers given.

MELISSA M on

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I had an outstanding experience with Uhaul, I have already recommended using a Ubox for moving to two friends. Thanks!

SAMANTHA S on

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poor customer service, services applied to my account that I did not want and staff could not help.

SUE M on

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Great experience. Would highly recommend to others

DEBBIE H on

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It was a great experience

DAVID P on

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This service met my needs completely. Your staff was most helpful throughout the entire process.

MARNAE W on

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Jamie,the driver,was absolutely fANTASTIC. I will use uhaul for my next move for sure.

LINDA J on

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My boxes were picked up on 6-4-13 and not delivered to destination until 6-25-13. An Arkansas to Wyoming move without furniture is unacceptable. Please call me 870-200-2422 Kimberly Byers

KENNETH D on

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You were the last part of a move from Texas and I must say your people were up to the task and very polite and helpful.

LEAL S on

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Friendly and good

MARTIN E on

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Why can`t you just make a yes/no box instead of a click?

DIANNA E on

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empty boxes were picked up on time, yet they did not do the paper work and now i am charged for another month and they did not give my money back

LAROCK F on

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The monthly storage cost of the U-boxes was not stated in my quote. As a result, there was some confusion regarding how much it would cost to move using U-boxes.

JULIE F on

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Everything was great. The staff was helpful and friendly. The box was in excellent condition.

JULIE F on

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Staff was helpful. Box was perfect for our needs. Everything done in a timely fashion.

LOWELL W on

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Need to find a better system for shipping than using now. Boxes picked up on 3/22 and not to destination until 4/10. Truck seems to have lost our boxes for awhile. Work on shipping

JEANIE W on

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When I first opened the storage door to see my stuff after 17 months, I was concerned about the condition it would be in... but it was great.

COREY V on

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Great experience

RHONDA G on

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I want to say that Jamie was so wonderful! She went over and beyond to give us great service and to try to make up for the mistakes the Anch office made. She deserves a raise!!! :

ANBER R on

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Everything has been great!

KAREN S on

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Excellent delivery of u-boxes so far. Jamie is OUTSTANDING! Cannot yet rate Eugene, OR experience

JERRY W on

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Dennis was very professional and helpful when I spoke with him by telephone.

PAUL B on

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I had a pleasurable experience at your facilitie. Thank you!

MATTHEW F on

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I was called and told that my box would ship on 16Oct, but it did not ship until 23Oct and I was never informed of this change.

RALPH R on

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The staff was most helpful, friendly and courteous. Everything was setup and ready for me.

KEITH J on

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Only thing I see they do wrong is keep calling after you tell them u don`t have the money close out unit

REBECCA S on

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Great service.

KATINA M on

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Was very happy with our rental. I only wish that uHaul and others would not charge 1 month even though our container was only needed for 1 week.

LUDER P on

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One option to purchase is 24 hr access for $ 10.00. . It makes no since to buy this if the units aren`t well lit.

DEBORAH S on

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Great experience.We were told that the round lock was recommended but then when we returned we were told that we had to purchase the round lock.

LATOYA W on

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The experience when trying to obtain the proper storage for my items was a blessing. The staff was very helpful and willing to show the units.

IAN H on

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The manger called me and got mad at me for giving them a poor rating when I started to rent a unit. They VERY SLOW. I have been to oter U-Hauls that are great but this one did not make that list.

ALMARSHELL B on

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The staff was patient with me and answered all my questions and made me feel my business was wanted.

CARLAIA R on

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Every time I use Uhaul I30, I get professionalism from beginning to end. They always take care of my needs.

JAMES E on

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No problems, everything went well for the duration of our time there

PAUL B on

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Very satisfied. Thank you and keep up the good work.

VAKEYIA D on

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Maybe it would be a good idea to clean out the storage spaces before they are rented out. There were spiders every wear.

EMILE T on

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Tim was great,wery helpfull and knowlegable.

LARRY T on

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Prompt and efficient. Good customer service. Prices were very reasonable. Delivery was quick. This is the way to go!

ANGELIQUE S on

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I was lied to about my 24hr access to my storage. Then after driving 2 hrs to little rock I couldn`t at 10pm I couldnt access my stroage. Its was horrible I would NEVER recommend this storage center

ANNA S on

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good

MICHAEL C on

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Rental space was very good, experience trying to rent a truck was terrible.

CAROL C on

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moving truck and extra storage free for one month

SUSIE G on

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Thank you all for the excellent and friendly service.

ANN V on

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Jamie was professional and prompt. She kept me up to date on her arrival of the boxes, she kindly waited to see if a gentleman in his car was leaving so she didn`t block him in.

TONYA W on

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Staff was very helpful and professional. I have done business with Vicki and Timothy and was pleased each time.

JOANNE V on

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Staff was extremely helpful getting boxes delivered to a very remote area. I would recommend U-Haul boxes to anyone.

MACHELLE M on

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The staff was friendly and helpful.

DEBBIE M on

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Won`t recommend this facility to anyone due to poor mgmt. Call me at 501-773-9623 for reasons.

LYNETTE G on

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The service I received was excellent.

JOANN N on

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Your service was outstanding.

DANIELLE W on

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I have a really good experience using UBox, it has made my move across the country very easy!

CATHRYN G on

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The facility and staff are excellent. The only problem is limited parking and pull-in space.

MELISSA D on

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The customer service was great would recommend this company to any of my friends.

LAWRENCE D on

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The staff helped every they could.

MARGARET N on

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The service was great! But 4 U-boxes professionally loaded did not hold 3 BR household of furniture and I didn`t even have kitchen or DR furniture. Had to leave things at neighbor`s.

CARLOS B on

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JAMIE DELILLE was extremely helpful, professional, accommodating, and always on time. She made our move easy. Thank you!!!

JO A on

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Jamie has been extremely helpful with information about our needs. She delivered our UBoxes exactly at the time we arranged and placed them perfectly for us!!

JOHN S on

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Tim was very helpful in setting up my account to obtain a storage. The staff was very friendly and welcoming.

ANGELINA W on

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Staff was very courteous and helpful on both ends. Using a U-Box was very convenient and perfect formy situation. Thank you, U-Haul.

DON M on

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the closing hours were a little too soon.

MARJORIE W. D on

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I love the U-Box. The u-box price is perfect. Don`t increase that! I loved it and the friendly, awesome customer service. Rudy in CA is great. Justin in AR was also wonderful

ELISABETH E on

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I worked with Jaime and Jason they were top notch. I have already recommended Ubox to everyone. Can`t say enough great things about the great service and the reasonable price.

SYLVIA G on

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I have used this facility for a few years and have no complaints. Everyone has been exceptionally nice and professional.

MARK B on

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. We were VERY PLEASED with the service. It allowed us easy access and reliable storage at our door. Thank you for such excellent and courteous customer service.

SCOTT B on

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i liked havin the time to load and unload at my own pace, and it`s cheaper than PODS

SHEENA S on

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Amy and Tim was very nice and understanding people.

CHRISTOPHER E on

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pleasant experience

MARY B on

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I had to wait almost 30 min to talk to someone but once I did everything was great! Very pleasant, on time and helpful. I would use them again and suggest anyone else to use them.

SHERLYN C on

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The staff was very friendly and helpful.

JERRY S on

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Level of service was very good. I rent a unit from March until August18 ,I`ve no complaints Thank you

VICKI W on

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the service was excellent and the employees were very helpful

DWAIN J on

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Door frame was damaged and never repaired. I checked out 3 days before my contract end date then got a late notice 4 days later.

RICHARD P on

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Tim Cash is a kind and accommodating fellow.

RICKESHIA M on

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I received my u-box from Indianapolis to move to Arkansas. The size of the unit was perfect for my needs and I loved the fact that I could keep it as long as I wanted.

COLETTE Y on

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Both the General and Assistant managers were very helpful and seemed pleased to assist me.

DUANE C on

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Steph was very helpful very friendly the facility very clean as well.

MICHAEL M on

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The ac wasnt working very well in the climate controlled unit, but I was told it was going to be fixed.

ASHLEY D on

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I found the I30 store stressful.Despite having a CONFIRMED reservation June 12th, I was told on the 11th that my Ubox would not be availabe then. I spent 4 hours on the phone to fix the situation.

MICHAEL A. K on

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Thanks for the service and your space,but I felt it was time to get rid of some junk and stop thinking like an AMERICAN PACK RAT!!!

TERICA B on

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The staff at this facility were great.

JAMES Z on

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Jamie was great. We left the key to our lock in Indiana. Jamie got the lock removed and then loaned us a new lock and key to use until we unloaded.

DORIS W on

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My loaded boxes sat in LR for a week--gives me 36 hours to get boxes unloaded to avoid another months rent. also my account should have been debited for the shipping costs until the boxes shipped.

DUANE C on

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They were very helpful in finding me what I need to store my posessons! They took the time to show me the different units and made sure that I got what I needed!

DORIS W on

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Need to advertise better--didn`t know uhaul had boxes until I started looking online for truck rentals

ADAM S on

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It could help to give your drivers GPS units, they got a little turned around at both locations. Also posting available pickup/dropoff times online would greatly improve the registration process.

DEBORAH B on

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The availability of times that I could pick up my items from the box was too limited.The staff did everything they could to accomodate, but really my box should be avail reg hours and on Saturdays.

BILLIE P on

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UBox delivery to another state is 5 days overdue and manager of facility will not return my call.

ERICA S on

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Great experience here, had a 6 hour drive from Dallas and was completely taken care of. From finding the right storage unit to booking my next truck, Tim worked with me on all of it. Thanks!

TAYLOR G on

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Awesome! Very friendly and very helpful!

JERRY S on

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I would recommend U-Haul to anyone who needs to store some Items, for a short or long term period of time.The team was ver professional and the units were very clean

GEORGE S on

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Very good experiance.

HANNAH C on

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Amy is amazing! I appreciate everything she did to make my moving experience easier!!!

KIM O on

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Although I can`t think of his name at the moment the gentleman that helped me was awesome. he lives on premises Very polite on the phone and in person. Excellent customer service!!!

KENDALL D on

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I was pleased with the level of customer service that I received.

JETAUN G on

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Service was excellent

JAMES C on

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everything was just fine, just wish you all stayed open longer

NANCY Y on

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Tim amd Amelia were very accommodating in helping me move in after business hours. Moving can be very stessful and Tim made the process go very smooth.

MICHAEL B on

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Everything was fine, she wanted to do anything to make me happy. Came back the next day and upgarded to a larger room, no problem. Thanks!