Customer Reviews for U-Haul Moving & Storage at Kingshighway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Kingshighway

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Eva K. on

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Jamiela T. on

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I did not get the amount of pads requested but the rest was above excellent. I was short 2 pads

Peter I. on

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Cynthia M. on

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Robert K. on

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Dawn B. on

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The truck and equipment rental was fantastic but the storage facility is awful. Dirty, dirty, dirty, rat poison placed in the storage units left us concerned that our furniture will get chewed on or have mice or rats nesting in it when we go to move it. Doorways not big enough the get a couch through. Elevators barely big enough to get a couch inside. The actual storage units look NOTHING like the displays in the main lobby.

Randy M. on

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David O. on

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JOSEPH H. on

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Everything was smooth and went well. Thank you very much.

Michael B. on

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William B. on

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jeffery t. on

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Tony L. on

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Owner lady is on top of all. Never had a bad experience here for last 10 years.

DALE W. on

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Check in was fast and professional. Van was good. Plenty of supplies for purchase there. Price was right.

Malinda S. on

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Brandon D. on

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THOMAS K. on

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Fast, flexible and friendly

THEO S. on

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George and Jay were very helpful.

Kyle V. on

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Lauren C. on

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The Uhaul location on The Hill location was an awful experience. I was sent back and forth between two locations 4 times even though I made the reservation at one location. The employees were disorganized and the service was so slow. It was miserable!

robert b. on

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Brittany R on

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The doors were tiny, the storage unit sizes were inconsistent, and they were rat traps in many of the storage units. I ended up getting a refund and using a different storage site.

Logan D. on

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Wendie R. on

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Vanessa W. on

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Paul B. on

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great service

rick L. on

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The older clerk is kind of lazy and not a very customer friendly. The younger one is very helpful.

jesse t. on

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Joseph S. on

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Wei W. on

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Ramon G. on

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wonderful transaction

Cindy F. on

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Great customer service and helpful staff.

Marlene M. on

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COURTNEY M. on

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Joyce b. on

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Nothing, I have rented from you several times over the past few years and have always had excellent courtesy service, fast and easy to pickup and return. I have and will continue to recommend your location.

Michelle I. on

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wayne f. on

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RICK M. on

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RICH D. on

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Kirk M. on

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Very professional operation. Efficient check out and check in.

LaKeysha S. on

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Ricardo H. on

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I dropped my vehicle off at 7:00AM and was the first customer to drop my vehicle off at the location. I was told by phone earlier the week that it will take three hours. I called around the three hour mark and they could not prove me a status of work. I called back an hour later and the said an half hour it should be ready. I called back 40 minutes later and it still was not ready. While I was on the phone with an operator and a manager this location called a left a message. The manager on the phone said the general manager of the location will give me a call. When I went to pick up vehicle I asked to speak with the general manager and they the person had just left. This location delivered very slow service and it is my belief they moved other customer ahead of me. I feel that uHaul should provide a discount on the poor service I received. I will not return to this location for any type of uHaul service

Michael W. on

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Malinda S. on

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Jacqueline J. on

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Jorge V. on

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MICHAEL R. on

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Nothing experience was excellent

William J. on

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The location was under staffed. Stood in line for over 20 min.. This being Monday morning this made no since.I dont know what changed there but put back what worked before. On my return of my rental i had another wait due to a computer/inventory error please correct this so that i am willing to come back.

Mark F. on

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CHRISTOPHER R. on

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Very long wait. Only one employee working

Vicki H. on

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Judy B. on

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Ricky W. on

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I was very pleased with the courtesy and professionalism displayed on both the pickup and delivery....Great Experience

MARCUS M. on

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JAMES P. on

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Great service!!

kevin l. on

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jeremy c. on

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Dawn C. on

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David E. on

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Ann W. on

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Tori S. on

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JOHNTHAN L. on

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MARCO G. on

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LATOIA F. on

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Earnest P. on

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BEVERLY M. on

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The customer service when I arrived was AWESOME!!!

Diana B. on

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Mary R. on

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Van H. on

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Hire more cashiers!

Gerald K. on

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lena h. on

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Bryan S. on

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Everything was good, but the guys outside retrieving equipment for customers were particularly excellent. I picked up a car trailer during a severe rain storm, and the level of professionalism out there in that miserable weather was just amazing. I feel a real debt of gratitude to the guy who hooked everything up for me (sadly, I didn't get his name)

Patrick A. on

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Great service!

William H. on

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The staff was friendly and helpful to me. The staff even got wet during the heavy rain and ask me to wait in the truck until he did the checking of the truck.

Kyle M. on

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The trailer i had reserved had not been returned by the previous renter yet. The young man running the counter apologized and immediately started inquiring as to my needs. I said i was hauling a motorcycle and he privided a trailer with tie downs for that specific purpose. It was cheaper to boot. He did a very good job rectifying the situation.

Lawrence B. on

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PHYLLISE T. on

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Customer service was fast!

Laura H. on

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Mary T. on

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Keep UP THE Good WORK Thank YOU

Timothy M. on

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carl f. on

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Great service.

ROCHELLE P. on

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David W. on

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TY A. on

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KIM R. on

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Good

Michael N. on

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DIANA J. on

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Jeremy K. on

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Mark L. on

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Equipment attendant was exceptional

harold H. on

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There are two locations close, and with the major construction in the area, it was difficult to manage getting back and forth to each location when they could not decide which location had my trailer for me to pick up. This caused a huge delay with getting my move completed. Then the ladies at each location argued over the phone with each other in front of me; which was extremely unprofessional.

STEVE B. on

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Great service, convenient pick up drop off, great employees very efficient.

reginald p. on

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Ehren S. on

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I pulled up, a guy came out and looked the plate up, then took care of everything. It was fantastic! So easy to return.

Manilla J. on

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I always go here when I say really clean always helps me out thanks again guys

ANTHONY T. on

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Nothing,, Excellent Service....

Kent G. on

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Melvin R. on

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brett s. on

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I reserved and rented a car hauler like I have several times in the past. The staff was friendly but the computer system was having difficulties upon check out. Once we began hooking up my truck to the trailer, I did a walk around and found issues with the trailer I was about to rent. Had I not caught the issues before I left I would have been turning around to get another trailer. The front wheel strap downs at some point were allowed to drag on the ground and there was no material left to ratchet down. I would have thought this would have been checked over before renting to another customer. I pointed it out to the employee and said this trailer wasn't going to work. We then disconnected the trailer and start all over with another trailer. Long story short the right brake and stop lights didn't work. The agent checked things over and said it was no big deal, because I was driving during the day. At this point I was late and didn't have time to mess around with another trailer. I was unhappy and had to leave hoping that I wouldn't have trouble on the road with changing lanes etc. Anyway, I wasn't satisfied with my rental this time.

EVELYN H. on

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ROBERT S. on

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Carmen W. on

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Elizabeth H. on

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The truck that I rented want checked in properly. I rented it on Saturday April 1 at 445p.m., and returned it Saturday April 1 at about 10 pm. I got a call on Sunday afternoon that it wasn't returned when I was. Went on Monday to verify the return was processed and they literally checked it in at that time.

jacob d. on

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kris l. on

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Bethany G. on

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The trailer was exactly as expected, and the people who worked there, both inside and out, were courteous, knowledgeable and very nice. I was pleasantly surprised! Thank you!

Michelle H. on

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Excellent service

Alan J. on

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Cheryl T. on

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JADA C. on

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Your manager was rude when calling about the account..I will not be renting from Uhaul again at least not this location.I have been a long time Customer when moving.. I will not patronize.

DASHA H. on

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Dave D. on

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The person who checked us in, Robin, gave us the best customer service experience we have had in many years. She walked us through the whole process, listened to and responded to our questions and concerns, and moved us out to the truck in a timely fashion. And she smiled! So pleasant! Thank you, Robin, for starting off our moving experience on a very positive foot!

NINA H. on

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Allison L. on

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Stephen M. on

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The workers were courteous, helpful, accommodating and allowed me to keep the truck past the time I said I would need it. Very fair price, too

MARLENE M. on

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sharon f. on

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Great service, friendly people and super help from Jennifer with the bike rack I purchased along with the hitch. Keep up the good work

tony G. on

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Mike W. on

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Only problem I had was after hours drop off. My phone was dead and I couldn't take a picture of the clean trailer. It wouldn't let me continue and at least record the parking spot and time I dropped it off. Other than that everything and everybody was great.

Kevin R. on

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Jeremy F. on

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1641 S. Kingshighway location in St. Louis is dishonest / has no integrity. Picked up the Box Truck and Appliance Dolly on Sat 3/18. Returned rental equipment at 4 pm. Everything checked in ok. Unfortunately I left my father’s heavy duty commercial straps remaining in the truck. At 8 pm I realized my mistake and called Uhaul. Someone very nice at the Contact Center picked up – and assured me that this happens frequently, and she would put in a ticket for the location with the description of the items. I drove to the location the next morning and spoke with the General Manger – Jen - who handed me the keys to the truck and sent me out to the yard. The truck was empty – including the Appliance Dolly and my father’s heavy duty commercial straps – which the staff had apparently retrieved – either Sat before closing or Sun am. No one at the location could account for their disappearance. I wonder why.... Several follow-up phone calls to U-Haul have gone unreturned – despite the Contact Center’s request to have the General Manager return my calls. Very disappointing. I won’t be using U-Haul again - especially after Customer Service suggested charging me a “CLEANING FEE” for not removing the straps – straps that someone at that location has stolen for their personal use. Jeremy Firns

Andrew O. on

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curtis f. on

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The rental was quick and easy. The representative was very helpful and help to make a stressful situation go smoothly.

Brigid C. on

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Gregory M. on

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Uhaul told me to return to 2201 S. Kingshighway but that location would not accept the vehicle. So I had to drive a long way through a construction zone to return the truck and then got charged for extra mileage.

EASTER M. on

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The employee wasn't very friendly. In addition, I return the vehicle a day early. He was going to charge me an additional $8.00 for gas. I told him to look at my contract to show him where the gas gauge was originally set. Needless to say, he didn't charge me the $8.00, since I had already paid over$200.00 for the move. Also this location was out of my way...I would have preferred the location on Olive in University City.

Patrick T. on

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Great but when I went online to set up my reservation it took forever was not happy at how long it took. But the Donna at the store I went to got me in and out right away very happy with her

TONI M on

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Excellent

Paul R. on

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myra b. on

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The female that checked me out was very unprofessional and some what racist. This was a difficult situation I was in. I expressed that to her in tears. I had enough money on my card to pay the amount quoted which was $80, I just made miles up because I did not know the exact total. When it came to $128 I asked her if she could take some miles off because I only had $80 on the card. She told me with my situation she felt uncomfortable doing that because I may not have enough money to pay for the rental when I returned it. I was so upset I simply asked her to stop talking. I had to go get money off my card come back still upset but I did not verbally say anything. When drove off half way down the highway in remembered that she did not give me my change. When I came back to get it she said she gave it to me, but admitted that she was doing a lot then preceded to give me my change. My family and I will never forget the extra pain she put on an already unfortunate situation.

Steve O. on

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Always have great service. Employees smile and are proactive. They must enjoy their jobs and reflect their bosses. I am a repeat customer.

Mary C. on

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very professional and helpful

Albert K. on

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maureen l. on

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Renita W. on

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Barbara W on

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Everything Excellent

ELIZABETH S on

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I was told I had 24hr access. I went after hours, and could not get in. I called the number on the sign outside, and the person no longer worked for UHaul.

Kevin T on

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So far so good. Staff was very helpful and responsive to our needs.

Ella T on

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Excellent

SARAH D on

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Everyone was very nice and helpful.

KEVIN J on

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I was impressed by there kindness and their help.Great crew.

SCOTT J on

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Great facility and great people. I will be back for college summe storage for both daughters

SHELLY F on

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Elevator out of service. The u-haul truck needed front brake rotors, front shocks need to be replaced. A fuse was replaced

Nora K on

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Convenient move

Abraham S on

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Professional and efficient service. Would use again for interstate move.

RAYMOND F on

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The facility is will maintain. Excellent location, that fit my needs perfectly.

TAMYKA G on

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Friendly and helpful staff

RICHARD R on

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slick operation. thx

MARILYN K B on

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no propbliems.

COLLIN N on

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The location was very convenient and the staff were dependable and friendly.

SCOTT J on

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It was a good experience. The rear entry loading dock is a direct line to the elevators, the storage areas are clean, well marked, lit, and climate controlled.

FIONA R on

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No real issues,but when we checked in service person forgot to give us after hours access card. Found out about it from another customer, so we just went back to the front desk to get one.

jeffrey m on

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Other than my lock got beat up a little everything else was great.

GERARD R on

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Good experience

MARY L on

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I have no complaints. Everybody was helpful when it came time to end storing.

DARYL F on

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I was pleased, will return in the future.

NICK C on

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We got stuck on third floor the elevator doors were having issues with opening. Then the emergency stairwell is only a fire type of exit.

LORNA V on

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I had a very good experience at this facility.

DARYL F on

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I was very pleased with my overall experience

Thomas B on

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Very friendly and efficient.

AMBER M on

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Everything was fine.

JAMES S on

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Helpful, friendly, knowledgable staff! Thanks for everything!

LATOSHIA W on

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Storage area extremely TOO COLD

HEATHER W on

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Jen Smith was AWESOME! Need more people like her. - Heather Woodard

SHANE W on

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Very helpful. :

CANDICE L on

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Average

kerey m on

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Excellent staff.

CAROL K on

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Had no problem at all

BILL G on

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My 24 hour access caused me a great inconvenience and much distress.

deependra s on

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Very Good

LAURA F on

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My phone was stolen and it was caught on camera. Some of the staff have been helpful, others were rude and dismissive. No help is being given, unacceptable

Stacia T on

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Great service once I got there! Tons of trouble trying to find my UBox though.. it got lost, but we found it!

JAKE E on

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1 of 2 elevators was down the elevator itself was small. Images online don’t represent what we reserved. It was unGODLY hot on the 5th floor. We were told the building was temperate even w/o AC.

DOMINIC F on

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Very good customer service

CYNTHIA M on

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Everything went fine

EMMA S on

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I love this facility! Great location, customer service, and facilities. Would and have recommended to many friends.

Rory O on

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Natalie G on

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very good experience

Donald R on

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I set this up at the store on Tucker not kingshighway store so can not comment on the kingshighway store.

alyssa k on

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Very easy and professional

Alyssa J on

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It was quite an inconvenience that my Ubox did not arrive on time and that the shipping company was very difficult to reach to determine the status of my box.

GEORGE L on

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I was concerned that a rat-trap was in the storage unit.

JOAN AND LARRY S on

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This was our first experience, but we found the staff very helpful and the facilities were clean and easily accessible.

JEFFREY B on

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The gentleman who checked me in was very courteous and stayed a couple minutes. Later than his shift to get me situated. I very much appreciated it.

nicole w on

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Movers were timely and courteous

Luis G on

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Very helpful

ALLEN S on

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Some of the bolts on the storage doors were loose that worked me

BRETT W on

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The neither of the back access door swipe card lock never worked on the first, second, third or fourth times.

JESSICA S on

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The bathroom inside the storage area is beautiful. Seriously, the toilet has two flush buttons. Doesn`t get fancier than that.

JENNIFER C on

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I just think the size that I have should be cheaper in cost. My couch is 6 feet long so I expected it to fit into a 5x8x8 room, but it didn`t.I don`t think the sizes are of the rooms are accurate

GOWENA W on

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The storage access was easy and secure, and I appreciate that convenience. The staff were also helpful when I had questions.

JASPARE G on

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The staff was very friendly and helpful!

PETER D on

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Ed and Donna were very helpful.

BRETT W on

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I didn`t know I had to pay extra to have 24 access to my locker. I had to add it on after the fact. That really irritated me,

PETER D on

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Doug Donna were extremely friendly and helpful

TARA F on

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The person that helped helped me went above and beyond. She also helped me to stay within my budget... I left happy and relieved!

DEBORAH H on

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The staff was very helpful and assisted me with choosing the best storag unit for my needs.

JASON S on

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I had a very good experience. The staff was very helpful, and everyone was convenient.

jerome r on

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Manager and staff were very helpful. Service was outstanding. Highly recommended!

SANDRA P on

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ANY TIME THAT I HAD A PROBLEM, I WAS ABLE TO TALK TO SOMEONE AND ALWAYS RECEIVED EXCELLENT SERVICE.

AHREN R on

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Jomar and another gentleman, both of whom were courteous, prompt, and extremely helpful, assisted me. I arrived at a very busy time and without a reservation, I was assisted quickly and effectively.

ROMAN M on

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THE YOUNG MAN THAT SERVICE ME JOMAR JACKSON WAS SO WONDERFUL AND HELPFUL SO GLAD THAT I HAD THE OPPORTUNITY TO HAVE HIM TO SERVICE ME: GREAT888888 JOB: PRICELESS. .

SAMANTHA B on

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Good experience!

LEROY F on

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It worked well for us

DALTON G on

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Great storage facility. Easy to get around, not all that busy, and very convenient hours.

JAMES C on

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overall good experience. staff was friendly and helpful. rate was fare. lighting in my unit was subpar.

MERRILL H on

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USED FOR STORING DORM ITEMS FOR THE SUMMER. VERY CONVENIENT AND EASY TO USE. WILL PROBABLY DO IT AGAIN NEXT SUMMER.

MAURICE M on

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staff very helpful

BRITTANY M on

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Great four year experience.

CHRIS D on

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The central phone customer service was awful. I believe one agent was named Theresa who was helping me. She was rude and rather unhelpful.

chris b on

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Great service

chris b on

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The best

chris b on

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The best service

PATRICIA B on

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I work crazy hours and would have liked easier 24 hour access.

PETER S on

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I didn`t realize my pass card was not originally issued for 24-hour access.

Trevor S on

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The folks at Kingshighway were excellent - getting my car hitched up to the box was easy and stress free.

hannah c on

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It was very easy to use and helpful

CHRISTOPHER P on

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Great customer service

JOHN C on

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Great customer service. Bathrooms were surprisingly well kept. Gentleman that assisted me was extremely friendly, helpful and efficient. I believe his name was Ed.

MARSHALL K on

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Great staff

TRACEY T on

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The worker are the best.At that location good service good attitudes and a smile.

LINDSEY E on

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Staff was friendly- especially the guy who checked over the vehicle when I first got it.

AMANDA H on

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I will always use U-Haul for my moving/storage needs.

CAROLYN P on

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too expensive for such horrible access. ramps, small standard elevators, small carts, long hallways should have visited before reserving, lesson learned. will never use again.

CHRISTIN S on

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Friendly and fast! Easy process! Thank You

ROBERT M on

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the best

ROBERT M on

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The best

CHARLOTTE C on

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confusing fair explanation of process

CHARLOTTE C on

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a little hard to get an understanding of how u-box shipping and loading works

MARILYN S on

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Edward was very helpful with the whole process.

JOSETTE J on

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U-Box metal latch was bent and needed to be straighten before putting lock on. Rating for staff at both locations: Denver and St Louis.

ALIC S on

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This was an excellent, easy, and seamless experience. I would definitely recommend this service to a friend!

ROBBIE H on

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Every single staff person I spoke to at U Haul Kingshighway was friendly and helpful. I was extremely impressed with the customer service.

DONNA H on

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Late delivering to orignal destination appx 2 hours and didn`t ship to destination. Quickly responded and very friendly. All went smooth other than that

LISA B on

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Very helpful

NATHANIEL B on

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Fantastic.

MICHAEL C on

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Very friendly

HALEY C on

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We did not like the original size and the uhaul employee accommodated us by finding a better one. Was very kind of him

AMANDA H on

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I really wish I could remember the gentleman`s name who helped me set everything up because he was very helpful and friendly. I was there on 11/16 between 8:45-9:10am when he assisted me.

JOHN H on

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The movers from Right Away Movers did an amazing job. Loaded the box full in less than 2 hours.

BRYAN W on

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I had a very hard time with the staff whenever i had any questions. I was constantly called a lair and was treated with no respect and constant dirty looks.

ALISON M on

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The move was very easy with a U Box.

ENID H on

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Found them to be very well trained and knowledgeable.

KIM V on

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staff person Edward McGinley. Edward made sure we had great communication. You sir are a rare professional person that deserves my praise. God Bless Kimberly Vandenberg

KIM V on

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I would like to express my gratitude to a wonderful staff person Edward McGinley. Great care and communication. Kimberly VandenBerg

CHARLES B on

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Staff was very helpful at all times of my interactions with them.

M CHRISTINE L on

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The agency of origin was polite and courteous. The experience was frustrating due to the HUGE disconnect between online and their communication to the agencies.

ADAM R on

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I was very pleased with the staff. They were friendly and helpful.

JOSEPH D on

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This place is really well organized. The staff help you quickly and efficiently. On top of that, this building is a great adaptive reuse!

ADAM R on

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The staff was friendly and helpful. I`ve moved several times before and this was my best departure experience yet.

NICOLE L on

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A neighbor had used U-Box when moving out of state and recommended the service to me for my cross town travel and storage needs. A great experience all around!

ELIZABETH L on

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Highly efficient and professional staff. Pleasant experience from start to finish.

BRENDA L on

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U-Box was NOT delivered to final location as scheduled. U-Box was NOT shipped out of St. Louis as was scheduled. Had to delay movers on other end. No communication.

JOSEPH D on

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Jason was very helpful. The facility is clean and well organized.

CARLA G on

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Service especially strong. Folks went out of their way at every step to assist.

ALEXANDRA R on

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The staff was very friendly and I found it very convenient, especially having carts that we could use by the elevator and also the back door with the ramp down to the parking lot.

SARAH S on

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Great staff, great facility

KATHY R on

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It met my needs.

ANNA S on

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I loved the staff always friendly and Donna knows her stuff!!!!

SCOTT B on

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Excellent

ELLEN T on

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I was beyond impressed with my experience at this U-Haul location. All of the staff was helpful and friendly and willing to answer any of my question.

BRENDA L on

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Aaron and Nick from Right Away Mover were very professional. Would recommend.

ALEXANDRA R on

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I thought this U-Haul facility was very convenient, especially the back door with the ramp.

JACK S on

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The two movers, Nick and Aaron, were excellent! They were professional, friendly, personable, and hard working. I would recommend them to anyone!

NICHOLAS P on

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It was a little strange that this facility is a converted building and my unit had a raw edge drywall on one side of the door. All my ratings above are favorable, however.

HENRY A on

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The manager, Edward McGivney, was the best person I have delt with in years. He went out of his way to make our experience enjoyable. I tip my hat to him and his staff.

CHARLES B on

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Staff was very accommodating,as they always at at that location.

MATTHEW F on

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Excellent staff facilities. Would definitely use again recommend to friends/family.

HENRY A on

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this was the most pleasant experience i have ever had renting a vehicle and storing property. The wervice was magnificant.

LAUREN DIANA M on

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I had a HORRIBLE experience at the Augusta, GA location, but the Kingshighway location in St. Louis made up for that and more!

NORA G on

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The delivery man was very helpful and willing to work with my crazy schedule.

MICHAEL M on

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The back door access to the storage elevators was being reworked for access cards. As a result it was not yet functioning and needed something to keep the doors open. Difficult in and out

ELIZABETH L on

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Ed assisted us with our reservation. Very helpful. Answered all questions to our satisfaction. Friendly, professional. Check in process was very efficient.

MATTHEW F on

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I was thoroughly satisfied with the experience from start to finish. The staff member who helped us through the process was especially excellent.

ROBERT C on

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thanks edward

CATHERINE C on

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better than when I moved in. CAC

SHANISAH A on

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Overall my experience was great. The staff were always very friendly and helpful. My only complaint is that the 4th floor had an aweful smell.

TIMOTHY W on

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Other than smaller elevators compared to some facilities, everything was great about this location. The staff was also very friendly and helpful.

DORIS M on

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if you want an accurate accounting, then don`t limit me to 200 frigging characters. the place is a PIT and smells like roaches!!

SHEILA W on

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The asst. manager was very professional, he listened to what I had to say and was very helpful.

MICHAEL M on

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Service was fast and easy. Edwin was super

STEPHEN D on

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I can`t say enough about your manager staff. They went out of their way to assist me whenever I needed it. 2nd time renting there AAA++. Thanks will be back again! Steve Douglas

KRISTINE L on

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Very horrible experience from the day I started until it ended, not only would I NOT recommend UHAUL, I would advise Against it! Horrible customer service, ignorant workers that need more training

LENA F on

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It was fine...they need new elevators:- my experirnce was fine....Thanks

JACQUELYN K on

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there is no way i can explain in 200 characters. not the greatest climate control or truck rental. check engine light came on and it was dirty some of my things got wet while in storage

TONY G on

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Staff was super friendly and courteous! Great experience!

LYNN B on

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Good security measures for getting into the locker.

CURTIS M on

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I have been using U-Haul storage facility sence 1980 to 2012. They have been so wonderful. Thank You

EMILY H on

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Staff was friendly, but seems like training is lacking for UBox. UBox door was broken also, door and lock attached with just screws is not secure.

STEPHANIE M on

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The only complaint I had was that no one told me that I needed to tell them when I wanted my items shipped, so I did not get them when I wanted them. Other than that, my experience was good.

YUE Z on

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Overall a good experience. I would recommend U-Haul to others and use it again myself.

ETHEL M on

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It was a good experience.

EILEEN W on

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staff was knowledgeable and freindly - only problem was lock pulled off one door, and they were very kind about fixing it.

BRYAN N on

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mmmm

NAI-YUAN N. C on

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It was great, except the elevators are a bit small and the hall ways in the storage area can be wider. Otherwise all good!

CHRISTINE D on

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Very good experience, One possible improvement is to have an express line for key pickup so customers do not have to wait in the long lines for equipment rental.

LAELIA W on

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Thank you for ensuring that my belongings were stored safely and shipped successfully! For two years, the storage facility dealt professionally with my box. I am so happy to have my stuff at last!

ANDREA S on

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My experience with the U-Haul at Kingshighway exceeded my expectations. The staff was friendly, courteous, and helpful. I would definitely do the U-Haul U-Box again.

DENNIS F on

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It was too expensive and the front desk was understaffed.

MICHAEL B on

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Edward was very friendly helpful and professional. This move with the u-box was much better than my previous u-box move.

DAVID T on

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I had to change storage units due to reservation being made by u-haul agent in Idaho Falls, ID not knowing what your facility had. Your staff was helpful in making that switch.

TIMOTHY W on

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The staff was amazing. The only thing I cannot comprehend is why the elevators are SO small. We had to carry a couch and matress set up 4 flights of stairs!!

ANTOINETTE K on

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Special kudos to the gentleman that waited on us! Every sttaff member had a smile and answered our questions/needs which got us on our way quickly and made our exhausting move easier to deal with.

CLAIRE W on

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Staff very courteous and helpful-pleasant experience.

NAI-YUAN N. C on

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It was great! Staff were helpful. Hope to get 24 hr access someday though.

JOSEPH G on

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Acceptable

KATHY R on

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Good

CHRISTINE D on

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Only area of improvement is to implement a fast track access process. In two of the three access instances, we had an excessive delay in getting the key to get into our storage facility.

TODD B on

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The only thing that caused me concern was the presence of rodent poison in the unit. I just hope they don`t damage any of my personal property.

JESSICA Z on

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Convenient and hassle free!

SHARON M on

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Your company said a 26 ft truck would unload into your biggest room, 11x12. Wrong! I ended up renting 3 lockers.

MICHEAL F on

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Great staff. Very friendly and helpful

LINDA P on

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Exactly what we needed. Convenient, safe and thoughtfully laid out.

LEAH G on

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My experience was extremely frustrating. Seemed as if no one knew where my ubox was, then I was told by 2 different locations that they had it.

JERROD B on

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Great Service

PHILIP C on

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Great manager staff

FRANK B on

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n

LINDA P on

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The staff were knowledgeable and helpful. The facilities were great, offering many size options.

DENNIS F on

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I felt tricked often about the pricing. You must buy a lock from your store, the option to get no insurance is on a second page, etc.

WARNDRA K on

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The night before we called and made reservations but when we got there the lady who checked us out said,she couldnt find it, she was extremely rude and I wouldnt be surprised if she was racist.

DAVID B on

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It was outstanding

PATRICIA J on

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The staff has been great. Kenny has done an excellent job very helpful.

EMILY J on

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My experience was great! From the first phone call until I completed my trip storage set-up. Staff was very friendly/helpful. Dan Baryliski, Kenny,Jason,Ricco are a wonderful crew - the best!

JULIEN D on

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Ou experience was overall good. Our only complain is that the staff didn`t seem to be well trained for customer service. In addition, we had to call many times before they could find our reservation.

CARLA G on

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Great staff! Helpful, knowledgeable, friendly, and efficient.

JEFFREY M on

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It was what I expected of a storage facility

COURTNEY V on

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The staff was very helpful and made moving out of my storage unit incredibly easy.

TIFFINY B on

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The staff was always very helpful nice. It was a wonderful experience.

JUDITH M on

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staff friendly, but not all knowledgeable of services available.

ELIZABETH M on

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Great place! Super friendly and always helpful, even when I forgot my paperwork. Would definitely use them again.

JOYCE J on

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Very convenient, affordable. Would use UBox this location again. I do wish there was a location closer to where I live in IL.

CATHYREN H on

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I was pleased with my experience with U-Haul.There was no light inside my unit and for some reason the light outside my unit would not work.Otherwise, thank you for having a secure property.

SANDRA W on

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I have been with U-Haul for 17 years. I close out my room E001 on Oct. 4, 2011. my last bill was not prorated. Sandra Ward

TAMMY S on

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I had a very positive experience with this facility. The staff was friendly and helpful in meeting the needs I had for storage.

JULIE S on

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This is a nice, safe, facility. The staff were great, and very helpful. I felt comfortable both using storage and renting a truck.

JON R on

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The owner and customer service staff at this establishment are outstanding. Friendly. Alert. Helpful. I highly recommend them.

PAUL B on

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Overall the staff was friendly and the facility was clean. Lighting near my unit was poor and a little dark.

DAVID A on

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My lock was smashed and broken in transit and it had to be cut off the box. No one offer to replace it.

DORETHA W on

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NONE

VELANNE G on

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Storage unit was mostly clean - it could have been swept out a little, scraps of cardboard and dirt on floor, but not overly bad.

SASIDHAR A on

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Closing at 7 PM for a storage place is frustrating and the elevators are bad, but otherwise great experience.

DOMINIC S on

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Very friendly

REGINA M on

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I`M UPSET I HAD UNIT 001 CLIMATE CONTROL IN THE BASEMENT ON SOUTH KINGHIGHWAY,HAD THE UNIT ALMOST 5YRS WENT TO MOVEOUTHAD MOLD ON A LOT THINGS VERY DISPLEASE CALL ME 314-252-1607,REGINA MARS

VIRGIL L on

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See previous review

VIRGIL L on

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Could not get through on the phone. Had to drive 30 miles to locate my ubox and arrange for it to be dropped off at my new house. Service was terrible and took too much of my time.

ERICA K on

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Everyone was kind, courteous and fast with their assistance.

DIANA R on

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Every employee was so friendly and helpful.

LISA B on

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Very positive experience getting the unit as well as closing it down. Hallways were clean but some of the units I looked at were smelly. All in all, if needed, I would go back.

DAVIS O on

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Very poor facility, faulty elevators often would leave you stranded on the wrong floor or between floors.

DIANA R on

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Every single employee we talked to was so very helpful.

DIANA P on

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staff was very helpful

DAVID S on

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very friendly and efficient.

JOSEPH M on

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you don`t evern give me a chance to explain my siatuation limiting me to 200 characters. I left U Haul because you never responded to my inquiries.

JON R on

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Customer service was excellent. Staff helped me with moving materials, deciding on a truck, and selecting a storage unit. They were informed and helpful.

EMILIE L on

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We were satisfied with our experience with our storage locker. It was convenient and generally worry-free. My only issue was the smell that came off of everything that was stored there.

JEFFREY W on

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A bit expensive for what you get.

CYRIL D on

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Air was musty in and around storage rooms. Staff was friendly in letting multiple people sign up for room access.

KATLIN B on

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Extremely Helpful staff!

MICHAEL B on

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Very pleasant and professional staff. Very helpful and served our needs.

JULIE G on

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Very helpful and accommodating. Thanks for the good customer service!

ANTONIO A on

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The previous tenant left the lights on before moving out, so the lights are burnt out and I had to move in my belongings using the hallway lights

SUZAN B on

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the time I rented space from you was handled in a very professional way. no problems to report.

ELIZABETH M on

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I was very pleased with the service I recieved and am glad to have a great storage place to use in St. Louis.

ENA H on

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Donna and her crew are great and helpful every time I`m there.

ROSE S on

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All was well organized and we got in and out without delay.

KAREN H on

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The staff was very helpful. The bolts double locking system needs to be revised.

NAOMI L on

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I was very satisfied with my experience - although it was busy when we arrived, the staff was attentive when it was our turn, and worked quickly to correct any small problems

MARY L on

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How would I arrange for my bills to be paid automatically from my bank? If we are inside the storage room too long the lights go off until we step out of the room? I`m not sure how it works.

JOHN AND LESLIE K on

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We had a good experience.

DAVID G on

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I accomplished what I needed to do but an employee lost her temper and screamed at a customer in front of the everyone.

DERRICK D on

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It was nice and clean the people are willing to work with you and are helpful. -