Customer Reviews for U-Haul Moving & Storage at Kingshighway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Kingshighway

Overall rating:

Reviews without text are currently hidden. Show them

Jesse S. on

Rating:

Customer did not leave a comment.

GINA B. on

Rating:

change the mileage rate.

Chris W. on

Rating:

The truck I rented smelled strongly of cigarettes, and still had several butts in the ashtray. The console was dirty and sticky from where sodas had been spilled and not cleaned up. The wiper blades were in desperate need of replacement, as they chattered horribly when I needed to use the wipers. There was no cleaning fluid in the reservoir when I tried to clean debris from the windshield. The dome light would not shut off when I closed the door, requiring me to leave it turned off manually. While these are minor annoyances, this is a marked contrast to my previous experiences with this facility. I've rented two other trucks from this same facility in recent months, and they were immaculate in every way. Mistakes happen, and I will continue to use this particular facility. You can't fix a problem if you're not aware of it, and that's the reason for my post here.

James W. on

Rating:

Excellent service, very professional and friendly staff members

MARSHA T. on

Rating:

My husband left his tablet in the truck and they wouldn't even run back cameras to see if one of the guys took it out of the truck. I think this is inexcusable.

emily g. on

Rating:

Great service by all employees, especially Donna. Great experience & will definitely rent again.

jackie p. on

Rating:

Tanner was amazing! He was helpful and understanding. I wouldn't change anything about my experience because Tanner was the best!

Abraham A. on

Rating:

Customer did not leave a comment.

GABRIEL K. on

Rating:

The only reason why I didn't give 5 stars is that they used the small flat trailer for towing my Honda, and heard a metal scraping noise as I drove it up. When I unloaded the car in Oklahoma, the staff there said Why did the other location use a small car trailer for your larger car? I didn't even tell them the story about the noise - they said the trailer barely fit my car, and was too small.

David O. on

Rating:

Customer did not leave a comment.

Keith V. on

Rating:

Tell your employees to check in equipment asap

Jason P. on

Rating:

Customer did not leave a comment.

Juanita B. on

Rating:

Customer did not leave a comment.

Jennifer W. on

Rating:

Customer did not leave a comment.

Joel K. on

Rating:

Customer did not leave a comment.

JANICE K. on

Rating:

I waited on the "patio" for nearly 10 min for Joe to bring my truck around. Slow service.

Philip D. on

Rating:

Easy to drop off.

julia f. on

Rating:

No improvements needed, Uhaul has always been professional and courteous at all times. Thank you for the love I have felt every time I use them. Will most definitely refer family and friends to this location.

Douglas M. on

Rating:

Customer did not leave a comment.

Anna Maria G. on

Rating:

Customer did not leave a comment.

Rose N. on

Rating:

Customer did not leave a comment.

desmond T. on

Rating:

Customer did not leave a comment.

OSCAR B. on

Rating:

Thank Me Jennifer Smith. For her support in stepping in and making my rental acceptable.

Stephen F. on

Rating:

Knowledgeable staff, lots of rental options, fast, efficient service. U-Haul Kingshighway does it right. Thanks

Ashley B. on

Rating:

Customer did not leave a comment.

Randy W. on

Rating:

Warn the about the door latch on the driver side door. It sticks out so that when I pulled myself into the driver seat it abrazed my right hip to the point of being bloody. Same thing happened on my trip a year ago but time makes me forget.

OSBEN S. on

Rating:

They refused to provide me a space to park my car and the attached trailer they asked me to leave it on the street where it's at the danger of been vandalized. Not inconsiderate.

joshua l. on

Rating:

Had originally scheduled pickup at Gustine location. Store was to open at 8am and reservation was at 8am. We waited 45 minutes and still no one arrived so we called Kingshighway location and they accommodated us right away.

Barbara W on

Rating:

Everything Excellent

LaChelle M. on

Rating:

n/a

ELIZABETH S on

Rating:

I was told I had 24hr access. I went after hours, and could not get in. I called the number on the sign outside, and the person no longer worked for UHaul.

Theresa B. on

Rating:

Smooth, convenient, professional,y

Rozalie W. on

Rating:

The truck smelled strongly of cigarette smoke, and there was actually ash on the display and dashboard. It would be nice if smoking was either prohibited, or the trucks cleaned/deodorized between uses.

angela s. on

Rating:

Service was great, I forgot her name who helped me inside, but she was a multitasking wizard! I get propane from that location about 4x a month, the employees are all super nice & helpful. This was my first time renting a U-Haul truck, man that thing was nicely maintenanced, it stopped on a dime! I'm used to driving a bigass Chevy P-30, I wish it was as easy to drive as the uhaul haha. Thank you!

SHAMEKA W. on

Rating:

Customer did not leave a comment.

AURTHER O. on

Rating:

Keep up the great job!

alan b. on

Rating:

Truck had a small leak in the top, which was pointed out to the dealer where i dropped the truck off in Florida. Other than the one issue, everything was clean, well maintained, truck ran well, and dolly performed perfectly! Very happy with the whole rental procedure, and the people involved were very nice! Donna, Mrs Gass, and Brandi where i picked it up, and Sharon was incredibly nice where i dropped it off in Florida!!!!

RUTH B. on

Rating:

Customer did not leave a comment.

DONALD M. on

Rating:

Customer did not leave a comment.

FRANK R. on

Rating:

Customer did not leave a comment.

Marion S. on

Rating:

Have an additional desk attendant available when checking out the truck so there is less waiting in line.

jacqueline c. on

Rating:

My experience was pleasant. The men were professional and friendly. The process was swift. I have nothing negative to say my experience was positive!

john d. on

Rating:

Customer did not leave a comment.

JASONSCOTT E. on

Rating:

Incredibly professional and great customer service.

David T. on

Rating:

Customer did not leave a comment.

Valerie D. on

Rating:

Customer did not leave a comment.

Craig E. on

Rating:

Have doughnuts? Ha! The customer service I received from the staff at the Bellingham office was outstanding. Arrived at 4pm on 1/12/17. The young man who met me at the parking lot, the young lady who handled the exchange were professional and courteous. The truck handled very well in adverse conditions. The 2,200 mile trek through some of the United States most trying terrain in less than ideal travel conditions was made by a novice in a 15 footer, towing a f100 pickup. The equipment did its job Thank you uhaul Craig

Stephen R. on

Rating:

Customer did not leave a comment.

Rudolph D. on

Rating:

Customer did not leave a comment.

Gerard K. on

Rating:

Customer did not leave a comment.

Kevin T on

Rating:

So far so good. Staff was very helpful and responsive to our needs.

mitchel b. on

Rating:

Customer did not leave a comment.

Steve F. on

Rating:

Great experience all around with online check in, friendly and efficient customer service staff. A very minor wait on a cold and busy day for the guys in the yard, got me in-out quick both pick up and drop off. A+

rita j. on

Rating:

Customer did not leave a comment.

Dusica S. on

Rating:

Customer did not leave a comment.

Elizabeth S. on

Rating:

Customer did not leave a comment.

jauwan t. on

Rating:

Customer did not leave a comment.

deborah s. on

Rating:

Thank you for your great service. Your location is so convenient.???????? Happy New Year!

Gregory K. on

Rating:

Great service and very nice truck equipment. Drove a 15 foot truck 1500 miles from St Louis to Phoenix with no issues.

Kyle H. on

Rating:

Customer did not leave a comment.

robert g. on

Rating:

Check air in tires before sending out,

charles f. on

Rating:

Customer did not leave a comment.

george t. on

Rating:

Very pleased with my recent rental experience.

MICHAEL S. on

Rating:

Customer did not leave a comment.

Rebecca S. on

Rating:

Customer did not leave a comment.

Kenya Y. on

Rating:

Customer did not leave a comment.

Elizabeth I. on

Rating:

Customer did not leave a comment.

LANCE B. on

Rating:

Nothing

Mariah R. on

Rating:

Customer did not leave a comment.

RENADA B. on

Rating:

Customer did not leave a comment.

reginald s. on

Rating:

Customer did not leave a comment.

MARY S. on

Rating:

Customer did not leave a comment.

vijay p. on

Rating:

I had to wait in a wrong queue to handover key and a wrong place to take truck until staff told me although they noticed me.

LINCOLN C. on

Rating:

Customer did not leave a comment.

Julius B. on

Rating:

Customer did not leave a comment.

JAROSLAW C. on

Rating:

Excellent customer service by Jennifer Smith - courteous and efficient. Same goes for Aaron Moss - at the return of the vehicle. Thank you!

paul c. on

Rating:

yard man was so helpful. He is a great employee If I still had my company I would be glad to hire him.

Alicia M. on

Rating:

Customer did not leave a comment.

JOSEPH P. on

Rating:

The. Manager was very helpful and professional.

Mary Lisa P. on

Rating:

Very short staffed on 12/23/16. One person behind counter, one outside, so took 30 minutes to return a truck, ugh! That said, coworkers worked together, communicating seemlessly by walkie talkie to get job done. In addition, I observed behind the counter a problem-solving professional who never lost her patience, even when the line was 7 deep and she was alone inside. It has been a long time since I have seen that level of excellent customer service. Thanks, Jennifer (?). I hope you don't have to repeat that anytime soon.

Malinda S. on

Rating:

Customer did not leave a comment.

chris s. on

Rating:

Customer did not leave a comment.

Clayton R. on

Rating:

Customer did not leave a comment.

Steven B. on

Rating:

Nothing. My experience with picking up the van was perfect. The woman behind the counter (Robin?)could not have been nicer. She was concerned about my safety and the truck with the predicted bad weather and was very helpful. I used to dread having to use this Uhaul location (been several years), but now they really seem to have it together. Great job!

Dan K. on

Rating:

Customer did not leave a comment.

latisa n. on

Rating:

There is nothing to do customer service was great

Margaret B. on

Rating:

Customer did not leave a comment.

JUAN F. on

Rating:

Customer did not leave a comment.

kenneth s. on

Rating:

Check your credit card machine they keep declinein my card had to drive to bank get cash.

Kelsey M. on

Rating:

Customer did not leave a comment.

STEPHEN E. on

Rating:

The service was remarkable, as I have always used Uhall for all of my moving needs. Every time I'm in and out in under 15 to 20 minutes. Overall the convenience, and smiling service is most definitely what keeps me coming back! #getyourmoveon

Donald C. on

Rating:

Customer did not leave a comment.

Clyde S. on

Rating:

Customer did not leave a comment.

CHENCHENG G. on

Rating:

Customer did not leave a comment.

DEVIN R. on

Rating:

Customer did not leave a comment.

ALEXANDER G. on

Rating:

Vehicle was fairly dented and scratched up. Door to truck box was extremely difficult to open and close, may have hurt shoulder from having to hang from strap to get it to close. Was told this was due to cold weather, if so need a new design.

Malinda S. on

Rating:

Customer did not leave a comment.

MARGARET M. on

Rating:

Customer did not leave a comment.

mike f. on

Rating:

Very good experience

ALEXANDREA S. on

Rating:

Customer did not leave a comment.

keva r. on

Rating:

I received excellent customer service upon my drop off

Latecia C. on

Rating:

The checkin and check out was excellent

Malinda S. on

Rating:

Customer did not leave a comment.

Dennis M. on

Rating:

Customer did not leave a comment.

Gary F. on

Rating:

I have used this facility several other times and always found the staff to be friendly and efficient.

Elizabeth C. on

Rating:

Customer did not leave a comment.

Carla C. on

Rating:

They also was nice down to earth n very helpful to me

JASON B. on

Rating:

Customer did not leave a comment.

GAIL D. on

Rating:

Customer did not leave a comment.

Kirsten G. on

Rating:

Don't loose the truck and then blame the customer and charge them hundreds of dollars only to realize it was there all along.

Barbara R. on

Rating:

Stop over charging people for gas mileage. A $19 charge was ridiculous and I drove less than 1 minutes and only kept the truck for 3 hours and most of that time was waiting at the storage facility. A nightmare.

Tony L. on

Rating:

Excellent service from Jen at the desk who explained all the options. Great service from George and Mark who hooked up the trailer. Very professional.

mike f. on

Rating:

Customer did not leave a comment.

dom p. on

Rating:

I will be calling management. I made a reservation online and it took over an hour and fifteen minutes to leave the store. I've rented 3 trucks from this location previously in the last 45 days and for the inconvience I experienced I will never be returning.

kyron c. on

Rating:

Customer did not leave a comment.

Andrea R. on

Rating:

Wait times were a little long but over all great customer service through every step check in picking up and dropping off!

Kat D. on

Rating:

Customer did not leave a comment.

Chris M. on

Rating:

Customer did not leave a comment.

Richard B. on

Rating:

It was so convenient and simple renting a vehicle that it helped make moving less stressful.... Thank You....

Steven L. on

Rating:

Customer did not leave a comment.

Malinda S. on

Rating:

Customer did not leave a comment.

Malinda S. on

Rating:

Customer did not leave a comment.

Tiffany U. on

Rating:

Waited in line to return behind three people only to find out I return in a separate area. Non friendly staff.

JEff I. on

Rating:

Customer did not leave a comment.

Rickey D. on

Rating:

Everything was Great. Robin was very professional and a pleasure too talk with.

ADAM B. on

Rating:

The woman who helped us was extremely helpful and friendly. We had never towed before with our vehicle, and she helped us get comfortable. Excellent service.

gabriel h. on

Rating:

Customer did not leave a comment.

Russell C. on

Rating:

Customer did not leave a comment.

Lucas A. on

Rating:

My first time using uhaul. All staff members at this location were wonderful. Friendly, great attitudes and helpful. I'd use your service again in a heartbeat.

JANIS W. on

Rating:

Cleaner van

Douglas K. on

Rating:

I have rented U-Hauls from many different franchises over the years. This experience was the best. Kudos.

paul p. on

Rating:

Customer did not leave a comment.

LATOYA R. on

Rating:

Thanks for everything. Move was a success!

Brian H. on

Rating:

Really well equipped and helpful facility.

Chris C. on

Rating:

Customer did not leave a comment.

Darryl S. on

Rating:

Customer did not leave a comment.

Tom N. on

Rating:

Customer did not leave a comment.

Andre E. on

Rating:

Excellent employees both inside and out!!

CHRISTOPHER C. on

Rating:

Customer did not leave a comment.

Tracey M. on

Rating:

Amazing service, check in, check out. Everyone was great, very efficient and I will use again!!!

Jon S. on

Rating:

Customer did not leave a comment.

Stuart Z. on

Rating:

Nothing. These guys are great

Vince L. on

Rating:

Customer did not leave a comment.

Samuel R. on

Rating:

Customer did not leave a comment.

Lisa W. on

Rating:

The employee that checked us in was fantastic! Good hire!

Jeff P. on

Rating:

Excellent service. Very helpful.

nsatasha d. on

Rating:

Customer did not leave a comment.

Malinda S. on

Rating:

Customer did not leave a comment.

Robert G. on

Rating:

Customer did not leave a comment.

terrell w. on

Rating:

Just continue your excellence

Elma B. on

Rating:

Great customer service skills

Katelyn W. on

Rating:

Customer did not leave a comment.

Malinda S. on

Rating:

Customer did not leave a comment.

Daniel D. on

Rating:

Pick up of the reserved truck took more than 30 minutes. Rather than using the pick up process as a sales opportunity, perhaps it would be wise to use it as a customer service opportunity. The drop off was very quick and efficient. No need for improvement there.

charlotte r. on

Rating:

It was very nice and respectful and polite and I went by and bring you from that location again

Wendie R. on

Rating:

Customer did not leave a comment.

Clyde S. on

Rating:

Donuts to go with the coffee for those that rent early in the AM hours would be nice.

Elizabeth S. on

Rating:

Customer did not leave a comment.

Alan J. on

Rating:

Someone needs to call me. Not only was i physically threatened and racially discrinated against when the truck caught a flat tire uhaul and the vendor asked and had me wait 4 hrs to get it changed.

Connor W. on

Rating:

Customer did not leave a comment.

DANNY S. on

Rating:

Offer coffee :×)

Angela B. on

Rating:

Customer did not leave a comment.

NATHAN W. on

Rating:

Customer did not leave a comment.

Charles C. on

Rating:

Customer did not leave a comment.

Larry W. on

Rating:

The staff were very pleasant and helpful.

Francisco R. on

Rating:

Very polite. The woman I first encountered immediately tended to me, expedited everything smoothly to the counter as soon as I walked in, and when driver was busy, she went and got the van herself. wish I had info to say her name but I don't. Great employee.

Nick T. on

Rating:

Customer did not leave a comment.

kelly p. on

Rating:

My experience was great. The only thing I could say is that when I arrived at 9:50 am on Sunday to pick up the cargo van (reservation time 10 am) there were already 8 people in line ahead of me and only two employees typing people up. It took probably 15 minutes of waiting in line before I was helped, but I attribute the wait time to it being first thing in the morning. The wait time is my only area for improvement.

Rebekah R. on

Rating:

Continue providing custody service.

Nicole B. on

Rating:

Customer did not leave a comment.

Margaret W. on

Rating:

JENNIFER was waiting on customers before 9:00 am on Sunday. That in itself made the day better. When returning the truck, not having to go inside to finish the transaction was an added plus

Aminah D. on

Rating:

Very long line and felt rushed when going over my reservation at check out. The porter who gave me my truck and checked me back in was very nice and helpful.

BARBARA S. on

Rating:

Customer did not leave a comment.

Usha R. on

Rating:

Customer did not leave a comment.

jeff h. on

Rating:

Employees seem to like it. Laughing and talking with a smile. Great job that early in the morning

Barry G. on

Rating:

The online booking price estimate was actually higher than the actual price because it didn't offer a certain option the associate was aware of. Calling may keep one from going to another company and spending more .

Michele C. on

Rating:

The Customers Service person was very informative in how to load the trailer hitch.

richard r. on

Rating:

Customer did not leave a comment.

Kamarese H. on

Rating:

This location gave me the wrong recommendation on the trailer needed for my travel, the trailer was low to the ground and caused trouble to my vehicle the size was also way smaller than needed until husband went to location and viewed the trailers his self. The hitch install was overall not satisfactory, the bulge to my bumper, I wasn't happy with. We were not given the ball originally. I was suppose to get a dolly that wasn't provided. I think the employees at this location need to communicate better, and learn their equipment so that they gave give customers whom never used this equipment before better advice. When I got to the drop off location they also confirmed I should've had a double ball that the trailer was too low. Jennifer need to improve their training or stop being lazy.

Kenneth J. on

Rating:

Customer did not leave a comment.

Aaron B. on

Rating:

Customer did not leave a comment.

jerrod v. on

Rating:

Customer did not leave a comment.

Wyonnie B. on

Rating:

you guys were wonderful!!! Thank You

FRANK R. on

Rating:

Customer did not leave a comment.

Malinda S. on

Rating:

Customer did not leave a comment.

Ella T on

Rating:

Excellent

SARAH D on

Rating:

Everyone was very nice and helpful.

KEVIN J on

Rating:

I was impressed by there kindness and their help.Great crew.

SCOTT J on

Rating:

Great facility and great people. I will be back for college summe storage for both daughters

SHELLY F on

Rating:

Elevator out of service. The u-haul truck needed front brake rotors, front shocks need to be replaced. A fuse was replaced

Nora K on

Rating:

Convenient move

Abraham S on

Rating:

Professional and efficient service. Would use again for interstate move.

RAYMOND F on

Rating:

The facility is will maintain. Excellent location, that fit my needs perfectly.

TAMYKA G on

Rating:

Friendly and helpful staff

RICHARD R on

Rating:

slick operation. thx

MARILYN K B on

Rating:

no propbliems.

COLLIN N on

Rating:

The location was very convenient and the staff were dependable and friendly.

SCOTT J on

Rating:

It was a good experience. The rear entry loading dock is a direct line to the elevators, the storage areas are clean, well marked, lit, and climate controlled.

FIONA R on

Rating:

No real issues,but when we checked in service person forgot to give us after hours access card. Found out about it from another customer, so we just went back to the front desk to get one.

jeffrey m on

Rating:

Other than my lock got beat up a little everything else was great.

GERARD R on

Rating:

Good experience

MARY L on

Rating:

I have no complaints. Everybody was helpful when it came time to end storing.

DARYL F on

Rating:

I was pleased, will return in the future.

NICK C on

Rating:

We got stuck on third floor the elevator doors were having issues with opening. Then the emergency stairwell is only a fire type of exit.

LORNA V on

Rating:

I had a very good experience at this facility.

DARYL F on

Rating:

I was very pleased with my overall experience

Thomas B on

Rating:

Very friendly and efficient.

AMBER M on

Rating:

Everything was fine.

JAMES S on

Rating:

Helpful, friendly, knowledgable staff! Thanks for everything!

LATOSHIA W on

Rating:

Storage area extremely TOO COLD

HEATHER W on

Rating:

Jen Smith was AWESOME! Need more people like her. - Heather Woodard

SHANE W on

Rating:

Very helpful. :

CANDICE L on

Rating:

Average

kerey m on

Rating:

Excellent staff.

CAROL K on

Rating:

Had no problem at all

BILL G on

Rating:

My 24 hour access caused me a great inconvenience and much distress.

deependra s on

Rating:

Very Good

LAURA F on

Rating:

My phone was stolen and it was caught on camera. Some of the staff have been helpful, others were rude and dismissive. No help is being given, unacceptable

Stacia T on

Rating:

Great service once I got there! Tons of trouble trying to find my UBox though.. it got lost, but we found it!

JAKE E on

Rating:

1 of 2 elevators was down the elevator itself was small. Images online don’t represent what we reserved. It was unGODLY hot on the 5th floor. We were told the building was temperate even w/o AC.

DOMINIC F on

Rating:

Very good customer service

CYNTHIA M on

Rating:

Everything went fine

EMMA S on

Rating:

I love this facility! Great location, customer service, and facilities. Would and have recommended to many friends.

Rory O on

Rating:

.

Natalie G on

Rating:

very good experience

Donald R on

Rating:

I set this up at the store on Tucker not kingshighway store so can not comment on the kingshighway store.

alyssa k on

Rating:

Very easy and professional

Alyssa J on

Rating:

It was quite an inconvenience that my Ubox did not arrive on time and that the shipping company was very difficult to reach to determine the status of my box.

GEORGE L on

Rating:

I was concerned that a rat-trap was in the storage unit.

JOAN AND LARRY S on

Rating:

This was our first experience, but we found the staff very helpful and the facilities were clean and easily accessible.

JEFFREY B on

Rating:

The gentleman who checked me in was very courteous and stayed a couple minutes. Later than his shift to get me situated. I very much appreciated it.

nicole w on

Rating:

Movers were timely and courteous

Luis G on

Rating:

Very helpful

ALLEN S on

Rating:

Some of the bolts on the storage doors were loose that worked me

BRETT W on

Rating:

The neither of the back access door swipe card lock never worked on the first, second, third or fourth times.

JESSICA S on

Rating:

The bathroom inside the storage area is beautiful. Seriously, the toilet has two flush buttons. Doesn`t get fancier than that.

JENNIFER C on

Rating:

I just think the size that I have should be cheaper in cost. My couch is 6 feet long so I expected it to fit into a 5x8x8 room, but it didn`t.I don`t think the sizes are of the rooms are accurate

GOWENA W on

Rating:

The storage access was easy and secure, and I appreciate that convenience. The staff were also helpful when I had questions.

JASPARE G on

Rating:

The staff was very friendly and helpful!

PETER D on

Rating:

Ed and Donna were very helpful.

BRETT W on

Rating:

I didn`t know I had to pay extra to have 24 access to my locker. I had to add it on after the fact. That really irritated me,

PETER D on

Rating:

Doug Donna were extremely friendly and helpful

TARA F on

Rating:

The person that helped helped me went above and beyond. She also helped me to stay within my budget... I left happy and relieved!

DEBORAH H on

Rating:

The staff was very helpful and assisted me with choosing the best storag unit for my needs.

JASON S on

Rating:

I had a very good experience. The staff was very helpful, and everyone was convenient.

jerome r on

Rating:

Manager and staff were very helpful. Service was outstanding. Highly recommended!

SANDRA P on

Rating:

ANY TIME THAT I HAD A PROBLEM, I WAS ABLE TO TALK TO SOMEONE AND ALWAYS RECEIVED EXCELLENT SERVICE.

AHREN R on

Rating:

Jomar and another gentleman, both of whom were courteous, prompt, and extremely helpful, assisted me. I arrived at a very busy time and without a reservation, I was assisted quickly and effectively.

ROMAN M on

Rating:

THE YOUNG MAN THAT SERVICE ME JOMAR JACKSON WAS SO WONDERFUL AND HELPFUL SO GLAD THAT I HAD THE OPPORTUNITY TO HAVE HIM TO SERVICE ME: GREAT888888 JOB: PRICELESS. .

SAMANTHA B on

Rating:

Good experience!

LEROY F on

Rating:

It worked well for us

DALTON G on

Rating:

Great storage facility. Easy to get around, not all that busy, and very convenient hours.

JAMES C on

Rating:

overall good experience. staff was friendly and helpful. rate was fare. lighting in my unit was subpar.

MERRILL H on

Rating:

USED FOR STORING DORM ITEMS FOR THE SUMMER. VERY CONVENIENT AND EASY TO USE. WILL PROBABLY DO IT AGAIN NEXT SUMMER.

MAURICE M on

Rating:

staff very helpful

BRITTANY M on

Rating:

Great four year experience.

CHRIS D on

Rating:

The central phone customer service was awful. I believe one agent was named Theresa who was helping me. She was rude and rather unhelpful.

chris b on

Rating:

Great service

chris b on

Rating:

The best

chris b on

Rating:

The best service

PATRICIA B on

Rating:

I work crazy hours and would have liked easier 24 hour access.

PETER S on

Rating:

I didn`t realize my pass card was not originally issued for 24-hour access.

Trevor S on

Rating:

The folks at Kingshighway were excellent - getting my car hitched up to the box was easy and stress free.

hannah c on

Rating:

It was very easy to use and helpful

CHRISTOPHER P on

Rating:

Great customer service

JOHN C on

Rating:

Great customer service. Bathrooms were surprisingly well kept. Gentleman that assisted me was extremely friendly, helpful and efficient. I believe his name was Ed.

MARSHALL K on

Rating:

Great staff

TRACEY T on

Rating:

The worker are the best.At that location good service good attitudes and a smile.

LINDSEY E on

Rating:

Staff was friendly- especially the guy who checked over the vehicle when I first got it.

AMANDA H on

Rating:

I will always use U-Haul for my moving/storage needs.

CAROLYN P on

Rating:

too expensive for such horrible access. ramps, small standard elevators, small carts, long hallways should have visited before reserving, lesson learned. will never use again.

CHRISTIN S on

Rating:

Friendly and fast! Easy process! Thank You

ROBERT M on

Rating:

the best

ROBERT M on

Rating:

The best

CHARLOTTE C on

Rating:

confusing fair explanation of process

CHARLOTTE C on

Rating:

a little hard to get an understanding of how u-box shipping and loading works

MARILYN S on

Rating:

Edward was very helpful with the whole process.

JOSETTE J on

Rating:

U-Box metal latch was bent and needed to be straighten before putting lock on. Rating for staff at both locations: Denver and St Louis.

ALIC S on

Rating:

This was an excellent, easy, and seamless experience. I would definitely recommend this service to a friend!

ROBBIE H on

Rating:

Every single staff person I spoke to at U Haul Kingshighway was friendly and helpful. I was extremely impressed with the customer service.

DONNA H on

Rating:

Late delivering to orignal destination appx 2 hours and didn`t ship to destination. Quickly responded and very friendly. All went smooth other than that

LISA B on

Rating:

Very helpful

NATHANIEL B on

Rating:

Fantastic.

MICHAEL C on

Rating:

Very friendly

HALEY C on

Rating:

We did not like the original size and the uhaul employee accommodated us by finding a better one. Was very kind of him

AMANDA H on

Rating:

I really wish I could remember the gentleman`s name who helped me set everything up because he was very helpful and friendly. I was there on 11/16 between 8:45-9:10am when he assisted me.

JOHN H on

Rating:

The movers from Right Away Movers did an amazing job. Loaded the box full in less than 2 hours.

BRYAN W on

Rating:

I had a very hard time with the staff whenever i had any questions. I was constantly called a lair and was treated with no respect and constant dirty looks.

ALISON M on

Rating:

The move was very easy with a U Box.

ENID H on

Rating:

Found them to be very well trained and knowledgeable.

KIM V on

Rating:

staff person Edward McGinley. Edward made sure we had great communication. You sir are a rare professional person that deserves my praise. God Bless Kimberly Vandenberg

KIM V on

Rating:

I would like to express my gratitude to a wonderful staff person Edward McGinley. Great care and communication. Kimberly VandenBerg

CHARLES B on

Rating:

Staff was very helpful at all times of my interactions with them.

M CHRISTINE L on

Rating:

The agency of origin was polite and courteous. The experience was frustrating due to the HUGE disconnect between online and their communication to the agencies.

ADAM R on

Rating:

I was very pleased with the staff. They were friendly and helpful.

JOSEPH D on

Rating:

This place is really well organized. The staff help you quickly and efficiently. On top of that, this building is a great adaptive reuse!

ADAM R on

Rating:

The staff was friendly and helpful. I`ve moved several times before and this was my best departure experience yet.

NICOLE L on

Rating:

A neighbor had used U-Box when moving out of state and recommended the service to me for my cross town travel and storage needs. A great experience all around!

ELIZABETH L on

Rating:

Highly efficient and professional staff. Pleasant experience from start to finish.

BRENDA L on

Rating:

U-Box was NOT delivered to final location as scheduled. U-Box was NOT shipped out of St. Louis as was scheduled. Had to delay movers on other end. No communication.

JOSEPH D on

Rating:

Jason was very helpful. The facility is clean and well organized.

CARLA G on

Rating:

Service especially strong. Folks went out of their way at every step to assist.

ALEXANDRA R on

Rating:

The staff was very friendly and I found it very convenient, especially having carts that we could use by the elevator and also the back door with the ramp down to the parking lot.

SARAH S on

Rating:

Great staff, great facility

KATHY R on

Rating:

It met my needs.

ANNA S on

Rating:

I loved the staff always friendly and Donna knows her stuff!!!!

SCOTT B on

Rating:

Excellent

ELLEN T on

Rating:

I was beyond impressed with my experience at this U-Haul location. All of the staff was helpful and friendly and willing to answer any of my question.

BRENDA L on

Rating:

Aaron and Nick from Right Away Mover were very professional. Would recommend.

ALEXANDRA R on

Rating:

I thought this U-Haul facility was very convenient, especially the back door with the ramp.

JACK S on

Rating:

The two movers, Nick and Aaron, were excellent! They were professional, friendly, personable, and hard working. I would recommend them to anyone!

NICHOLAS P on

Rating:

It was a little strange that this facility is a converted building and my unit had a raw edge drywall on one side of the door. All my ratings above are favorable, however.

HENRY A on

Rating:

The manager, Edward McGivney, was the best person I have delt with in years. He went out of his way to make our experience enjoyable. I tip my hat to him and his staff.

CHARLES B on

Rating:

Staff was very accommodating,as they always at at that location.

MATTHEW F on

Rating:

Excellent staff facilities. Would definitely use again recommend to friends/family.

HENRY A on

Rating:

this was the most pleasant experience i have ever had renting a vehicle and storing property. The wervice was magnificant.

LAUREN DIANA M on

Rating:

I had a HORRIBLE experience at the Augusta, GA location, but the Kingshighway location in St. Louis made up for that and more!

NORA G on

Rating:

The delivery man was very helpful and willing to work with my crazy schedule.

MICHAEL M on

Rating:

The back door access to the storage elevators was being reworked for access cards. As a result it was not yet functioning and needed something to keep the doors open. Difficult in and out

ELIZABETH L on

Rating:

Ed assisted us with our reservation. Very helpful. Answered all questions to our satisfaction. Friendly, professional. Check in process was very efficient.

MATTHEW F on

Rating:

I was thoroughly satisfied with the experience from start to finish. The staff member who helped us through the process was especially excellent.

ROBERT C on

Rating:

thanks edward

CATHERINE C on

Rating:

better than when I moved in. CAC

SHANISAH A on

Rating:

Overall my experience was great. The staff were always very friendly and helpful. My only complaint is that the 4th floor had an aweful smell.

TIMOTHY W on

Rating:

Other than smaller elevators compared to some facilities, everything was great about this location. The staff was also very friendly and helpful.

DORIS M on

Rating:

if you want an accurate accounting, then don`t limit me to 200 frigging characters. the place is a PIT and smells like roaches!!

SHEILA W on

Rating:

The asst. manager was very professional, he listened to what I had to say and was very helpful.

MICHAEL M on

Rating:

Service was fast and easy. Edwin was super

STEPHEN D on

Rating:

I can`t say enough about your manager staff. They went out of their way to assist me whenever I needed it. 2nd time renting there AAA++. Thanks will be back again! Steve Douglas

KRISTINE L on

Rating:

Very horrible experience from the day I started until it ended, not only would I NOT recommend UHAUL, I would advise Against it! Horrible customer service, ignorant workers that need more training

LENA F on

Rating:

It was fine...they need new elevators:- my experirnce was fine....Thanks

JACQUELYN K on

Rating:

there is no way i can explain in 200 characters. not the greatest climate control or truck rental. check engine light came on and it was dirty some of my things got wet while in storage

TONY G on

Rating:

Staff was super friendly and courteous! Great experience!

LYNN B on

Rating:

Good security measures for getting into the locker.

CURTIS M on

Rating:

I have been using U-Haul storage facility sence 1980 to 2012. They have been so wonderful. Thank You

EMILY H on

Rating:

Staff was friendly, but seems like training is lacking for UBox. UBox door was broken also, door and lock attached with just screws is not secure.

STEPHANIE M on

Rating:

The only complaint I had was that no one told me that I needed to tell them when I wanted my items shipped, so I did not get them when I wanted them. Other than that, my experience was good.

YUE Z on

Rating:

Overall a good experience. I would recommend U-Haul to others and use it again myself.

ETHEL M on

Rating:

It was a good experience.

EILEEN W on

Rating:

staff was knowledgeable and freindly - only problem was lock pulled off one door, and they were very kind about fixing it.

BRYAN N on

Rating:

mmmm

NAI-YUAN N. C on

Rating:

It was great, except the elevators are a bit small and the hall ways in the storage area can be wider. Otherwise all good!

CHRISTINE D on

Rating:

Very good experience, One possible improvement is to have an express line for key pickup so customers do not have to wait in the long lines for equipment rental.

LAELIA W on

Rating:

Thank you for ensuring that my belongings were stored safely and shipped successfully! For two years, the storage facility dealt professionally with my box. I am so happy to have my stuff at last!

ANDREA S on

Rating:

My experience with the U-Haul at Kingshighway exceeded my expectations. The staff was friendly, courteous, and helpful. I would definitely do the U-Haul U-Box again.

DENNIS F on

Rating:

It was too expensive and the front desk was understaffed.

MICHAEL B on

Rating:

Edward was very friendly helpful and professional. This move with the u-box was much better than my previous u-box move.

DAVID T on

Rating:

I had to change storage units due to reservation being made by u-haul agent in Idaho Falls, ID not knowing what your facility had. Your staff was helpful in making that switch.

TIMOTHY W on

Rating:

The staff was amazing. The only thing I cannot comprehend is why the elevators are SO small. We had to carry a couch and matress set up 4 flights of stairs!!

ANTOINETTE K on

Rating:

Special kudos to the gentleman that waited on us! Every sttaff member had a smile and answered our questions/needs which got us on our way quickly and made our exhausting move easier to deal with.

CLAIRE W on

Rating:

Staff very courteous and helpful-pleasant experience.

NAI-YUAN N. C on

Rating:

It was great! Staff were helpful. Hope to get 24 hr access someday though.

JOSEPH G on

Rating:

Acceptable

KATHY R on

Rating:

Good

CHRISTINE D on

Rating:

Only area of improvement is to implement a fast track access process. In two of the three access instances, we had an excessive delay in getting the key to get into our storage facility.

TODD B on

Rating:

The only thing that caused me concern was the presence of rodent poison in the unit. I just hope they don`t damage any of my personal property.

JESSICA Z on

Rating:

Convenient and hassle free!

SHARON M on

Rating:

Your company said a 26 ft truck would unload into your biggest room, 11x12. Wrong! I ended up renting 3 lockers.

MICHEAL F on

Rating:

Great staff. Very friendly and helpful

LINDA P on

Rating:

Exactly what we needed. Convenient, safe and thoughtfully laid out.

LEAH G on

Rating:

My experience was extremely frustrating. Seemed as if no one knew where my ubox was, then I was told by 2 different locations that they had it.

JERROD B on

Rating:

Great Service

PHILIP C on

Rating:

Great manager staff

FRANK B on

Rating:

n

LINDA P on

Rating:

The staff were knowledgeable and helpful. The facilities were great, offering many size options.

DENNIS F on

Rating:

I felt tricked often about the pricing. You must buy a lock from your store, the option to get no insurance is on a second page, etc.

WARNDRA K on

Rating:

The night before we called and made reservations but when we got there the lady who checked us out said,she couldnt find it, she was extremely rude and I wouldnt be surprised if she was racist.

DAVID B on

Rating:

It was outstanding

PATRICIA J on

Rating:

The staff has been great. Kenny has done an excellent job very helpful.

EMILY J on

Rating:

My experience was great! From the first phone call until I completed my trip storage set-up. Staff was very friendly/helpful. Dan Baryliski, Kenny,Jason,Ricco are a wonderful crew - the best!

JULIEN D on

Rating:

Ou experience was overall good. Our only complain is that the staff didn`t seem to be well trained for customer service. In addition, we had to call many times before they could find our reservation.

CARLA G on

Rating:

Great staff! Helpful, knowledgeable, friendly, and efficient.

JEFFREY M on

Rating:

It was what I expected of a storage facility

COURTNEY V on

Rating:

The staff was very helpful and made moving out of my storage unit incredibly easy.

TIFFINY B on

Rating:

The staff was always very helpful nice. It was a wonderful experience.

JUDITH M on

Rating:

staff friendly, but not all knowledgeable of services available.

ELIZABETH M on

Rating:

Great place! Super friendly and always helpful, even when I forgot my paperwork. Would definitely use them again.

JOYCE J on

Rating:

Very convenient, affordable. Would use UBox this location again. I do wish there was a location closer to where I live in IL.

CATHYREN H on

Rating:

I was pleased with my experience with U-Haul.There was no light inside my unit and for some reason the light outside my unit would not work.Otherwise, thank you for having a secure property.

SANDRA W on

Rating:

I have been with U-Haul for 17 years. I close out my room E001 on Oct. 4, 2011. my last bill was not prorated. Sandra Ward

TAMMY S on

Rating:

I had a very positive experience with this facility. The staff was friendly and helpful in meeting the needs I had for storage.

JULIE S on

Rating:

This is a nice, safe, facility. The staff were great, and very helpful. I felt comfortable both using storage and renting a truck.

JON R on

Rating:

The owner and customer service staff at this establishment are outstanding. Friendly. Alert. Helpful. I highly recommend them.

PAUL B on

Rating:

Overall the staff was friendly and the facility was clean. Lighting near my unit was poor and a little dark.

DAVID A on

Rating:

My lock was smashed and broken in transit and it had to be cut off the box. No one offer to replace it.

DORETHA W on

Rating:

NONE

VELANNE G on

Rating:

Storage unit was mostly clean - it could have been swept out a little, scraps of cardboard and dirt on floor, but not overly bad.

SASIDHAR A on

Rating:

Closing at 7 PM for a storage place is frustrating and the elevators are bad, but otherwise great experience.

DOMINIC S on

Rating:

Very friendly

REGINA M on

Rating:

I`M UPSET I HAD UNIT 001 CLIMATE CONTROL IN THE BASEMENT ON SOUTH KINGHIGHWAY,HAD THE UNIT ALMOST 5YRS WENT TO MOVEOUTHAD MOLD ON A LOT THINGS VERY DISPLEASE CALL ME 314-252-1607,REGINA MARS

VIRGIL L on

Rating:

See previous review

VIRGIL L on

Rating:

Could not get through on the phone. Had to drive 30 miles to locate my ubox and arrange for it to be dropped off at my new house. Service was terrible and took too much of my time.

ERICA K on

Rating:

Everyone was kind, courteous and fast with their assistance.

DIANA R on

Rating:

Every employee was so friendly and helpful.

LISA B on

Rating:

Very positive experience getting the unit as well as closing it down. Hallways were clean but some of the units I looked at were smelly. All in all, if needed, I would go back.

DAVIS O on

Rating:

Very poor facility, faulty elevators often would leave you stranded on the wrong floor or between floors.

DIANA R on

Rating:

Every single employee we talked to was so very helpful.

DIANA P on

Rating:

staff was very helpful

DAVID S on

Rating:

very friendly and efficient.

JOSEPH M on

Rating:

you don`t evern give me a chance to explain my siatuation limiting me to 200 characters. I left U Haul because you never responded to my inquiries.

JON R on

Rating:

Customer service was excellent. Staff helped me with moving materials, deciding on a truck, and selecting a storage unit. They were informed and helpful.

EMILIE L on

Rating:

We were satisfied with our experience with our storage locker. It was convenient and generally worry-free. My only issue was the smell that came off of everything that was stored there.

JEFFREY W on

Rating:

A bit expensive for what you get.

CYRIL D on

Rating:

Air was musty in and around storage rooms. Staff was friendly in letting multiple people sign up for room access.

KATLIN B on

Rating:

Extremely Helpful staff!

JOUSHUA S on

Rating:

Sometimes I wished they were a little better staffed on weekends

MICHAEL B on

Rating:

Very pleasant and professional staff. Very helpful and served our needs.

JULIE G on

Rating:

Very helpful and accommodating. Thanks for the good customer service!

ANTONIO A on

Rating:

The previous tenant left the lights on before moving out, so the lights are burnt out and I had to move in my belongings using the hallway lights

SUZAN B on

Rating:

the time I rented space from you was handled in a very professional way. no problems to report.

ALBERT H on

Rating:

excellent service

SHIMEKA H on

Rating:

thank you so much because I know it was last minute on my behalf but I was glad that I was able to get a storage with the short notice.

ELIZABETH M on

Rating:

I was very pleased with the service I recieved and am glad to have a great storage place to use in St. Louis.

ENA H on

Rating:

Donna and her crew are great and helpful every time I`m there.

MARGARET B on

Rating:

Unit dirty, rodent trap in space. Humidity evident, motion-sensing lights did not immediately come on, one elevator was broken. Hallways/doorway to unit would not accommodate an average size sofa.

BRANDI M on

Rating:

Donna was excellent help for us. Very patient while we made up our minds!

ROSE S on

Rating:

All was well organized and we got in and out without delay.

KAREN H on

Rating:

The staff was very helpful. The bolts double locking system needs to be revised.

NAOMI L on

Rating:

I was very satisfied with my experience - although it was busy when we arrived, the staff was attentive when it was our turn, and worked quickly to correct any small problems

JEANNE R on

Rating:

The service desk people are very nice....However, I recommend that you plan to arrive well before close, or you will not gain access to your unit.

MARY L on

Rating:

How would I arrange for my bills to be paid automatically from my bank? If we are inside the storage room too long the lights go off until we step out of the room? I`m not sure how it works.

JOHN AND LESLIE K on

Rating:

We had a good experience.

DAVID G on

Rating:

I accomplished what I needed to do but an employee lost her temper and screamed at a customer in front of the everyone.

DERRICK D on

Rating:

It was nice and clean the people are willing to work with you and are helpful. -