Customer Reviews for U-Haul Moving & Storage at Main St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Main St

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PETER L. on

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Customer service was top notch! I would not hesitate recommending this location to friends.

david g. on

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The clerk who processed my rental and hooked up the trailer to my truck was a very polite and was a pleasure to deal with. Thank you!

Barbara S. on

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Richard Earl F. on

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Very helpful and friendly staff.

Dennis L. on

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Neal M. on

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Matthew A. on

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BRIAN C. on

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Steve A. on

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Shawn M. on

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Excellent service at the counter. Extremely clear instructions and helpful hints. Professional and cordial.

DEBBIE G. on

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brook b. on

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Great customer experience! I would highly recommend.

HELEN G. on

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Customer service was excellent.

William B. on

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nancy v. on

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Mike O. on

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David B. on

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Jodee G. on

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Mike L. on

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I had a very poor experience. First of all my equipment wasn't at the facility I reserved it at. I then had to drive 30 minutes away to get it. Then I waited over an hour to get the equipment. I will never use uhaul again because of this.

JAMES N. on

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Continue your service of maintaining "Excellent Customer Service".

Carmon H. on

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Roni A. on

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Clean, quiet and efficient experience! Good uhaul location, nice workers. Thanks!

nelson c. on

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Peter S. on

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Richard M. on

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No suggestions. Everything was handled in an expert manner.

nyra w. on

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JAMES N. on

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I received excellent service at this location.

Michelle J. on

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The 2 guys that were there seemed to be very busy when we picked up and dropped on. Might want to add a 3rd person for weekends seeing as it's a "prime time" for rentals.

Carlos C. on

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Craig S. on

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subrian w. on

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Mary C. on

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NADIENE W. on

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I have no comment at this time.

Johnthan G. on

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leroy d on

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Staff was very helpful and professional

JAMES N on

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The service was EXCELLENT

DWIGHT S on

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A mouse in my unit.Some of clothing was destroyed by it. The staff didn`t care nor compensated.Store at your own risk type of facilty.Plus, the inside of the ceiling material was exposed.

KESHA W on

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Answered all of my questions and the customer service was excellent

KIOMARY G on

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No comments

CASSANDRA D on

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Just needed small repair inside when I got it and by the time I left it was worse. Other than that my experience was great.

ANAIDA D on

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Overall, the place was clean. The storage area had a foul smell and was poorly lit.

PORSCHA J on

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It needs more lighting needs weather equipment

ROCXIE D on

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The guy was very helpful showed me all the available units got me gave very good service thank you

NORRIS P on

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Thank storage my stuff the payment i frist time set u-haul moving

WENDELL R on

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they were very helpful, I would have purchased space larger than the one I needed but they helped me choose the appropriate size

WENDELL R on

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The young lady who helped me helped me pick out the right size storage for my needs.

DEANNA D on

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My experience was good Kendall Barnes was very nice and professional he has excellent customer service skills.

ERIKA E on

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ms. Shelia oliver and mr. Kendall these 2 indvls r SUPERB employee`s! Iam so grateful they were kind patient and understanding.I hope they get an appreciation award for all their hard work!

CARLENE C on

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Send refund

CARLENE C on

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Need a refund disguisted.mice invested place

SHONDA W on

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nest of mice created in my bag of boots no one thought it was important enough to call me back or address the issue left several messages for manager Kendall no call return.Very disatisfied

SHONDA W on

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nest of mice created in my bag of boots no one thought it was important enough to call me back or address the issue left several messages for manager Kendall no call return.Very disatisfied

CARLOS R on

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The items I left in the storage bin were full of mice and rat excrement. I had to dispose the majority of the items I had in the bin. I will never use these bins again.

DOUGLAS G on

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I found the employees to be very professional and friei

KEVIN M on

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I have serious issues with the way thae accounting is done. Also, I think a credit should be issues since my storage was paid up until the 21st of January and I moved on the 7th.

NICOLE G on

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Shayla wasn`t always helpful or friendly..she always made the experience difficult and discomforting..

ERROL A on

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Staff lacks customer sensitive training

TAMARA V on

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Great customer service from the staff @ U-Haul and Kentrell Hurst, GM of Hartford location!

DORIAN S on

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I will come back if I need them.

ABIGAIL F on

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Kentrell was very helpful and the team worked together well in a timely fashion on all my visits.

ASHLEY H on

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In storage 1459, the lights needed to replaced or fix, flickering especially at night wasn`t safe, but otherwise my belongs were safe secure left intact.

JANET C on

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The staff was always friendly n helpful when I needed packaging and storage information.

JANET C on

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The staff was always friendly n helpful when I needed packaging and storage information.

TRESHA U on

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The staff was awesome! I had lots to do, including renting a truck and a storage unit. They helped me sort it all and recommended and awesome mover who drove and loaded for me. Two thumbs up!

SHEILA J on

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No comments

KIRBY W on

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My boxes were very moist when I went to pick up my belongings. There was rat droppings on my things staff did their job or the best they could I guess??

LARRY D on

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Sofia And Anthony Were Very Fast And Professional, A Very Good Experience For My Family.

CHARLES F on

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close to bussnes

TAHLYA M on

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Mold in my unit ruined most of my things

VERNON L on

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Rented me a truck that had break defects

TYRONE W on

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n/a

HENRY G on

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Some times waiting for service takes a long time. If there are a few customers ahead of another customer and only 1 server, service can take 15 minutes

LANCE J on

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so far everything is going good.

KELLI W on

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Abigail was very nice, patience anf kind