Customer Reviews for U-Haul Moving & Storage at Main St

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Main St

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brian a. on

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Excellent customer service!

doug f. on

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Eric H. on

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William H. on

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Painless rental and staff were really helpful.

GREGORY S. on

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Equipment pu at 7am on Saturday morning with only one person waiting on several customers. Long wait.

Lois P. on

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sarita s. on

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The size truck that I ordered was not available for pickup because another customer did not return it as scheduled. Yes they had that size at a different location, but why should I have to go to a different location to pick up a truck when I ordered it from Hartford? So I had to settle for a smaller truck which caused me to make two trips causing additional mileage. I understand that things happen but since it was not my fault, I receive no compensation. Very disappointed.

CHARLES F. on

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Wilma I. on

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Everything was quick and easy!

Jhana L. on

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Douglas R. on

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robert m. on

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walter s. on

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anthony r. on

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Eric C. on

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CATHERINE G. on

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I particularly appreciated the helpfulness of the staff

leroy d on

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Staff was very helpful and professional

Princess M. on

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I was very disappointed when I returned the bus and waited in line for about 10 minutes only to have the couple behind me waited on 1st. The attendant collected 3 sets of keys, went out to check the trucks and I never received my paperwork. I was told that the computer didn't print it. I waited and waited and waited and left the store prettyy upset

JAMES N. on

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Thank you for providing me with the highest excellent customer service.

LESLIE B. on

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JAMES N on

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The service was EXCELLENT

Andres m. on

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This car can Ues some air freshener! it kept saying please change the oil soon. That's a bad thing when you are driving and that pops up.

Jodee G. on

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Have more people at check in. It took more time then I planned. But the service was great, the employees were very friendly and professional.

irene h. on

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KIMBER H. on

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Hakim D. on

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Morayma R. on

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MICHAEL C. on

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MARVIN M. on

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Gary F. on

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Chris J. on

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KEOSHA O. on

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michael e. on

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Very courteous staff. Very professional in appearance and service.

Kurtis N. on

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stephen g. on

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I had a pretty good experience. Keep up the good work. :)

Kristi T. on

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The truck sounded like it was going to die the entire duration of our trip; from when we left the lot to when it was returned. Everytime I let go of the gas it had a winding sound and the brakes jolted you at least once before coming to a complete stop at a reasonable speed. The truck itself was clean, but I would take a look at the truck before letting another customer drive it. Otherwise my experience was very pleasant.

SALAH A. on

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DWIGHT S on

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A mouse in my unit.Some of clothing was destroyed by it. The staff didn`t care nor compensated.Store at your own risk type of facilty.Plus, the inside of the ceiling material was exposed.

KESHA W on

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Answered all of my questions and the customer service was excellent

KIOMARY G on

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No comments

CASSANDRA D on

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Just needed small repair inside when I got it and by the time I left it was worse. Other than that my experience was great.

ANAIDA D on

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Overall, the place was clean. The storage area had a foul smell and was poorly lit.

PORSCHA J on

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It needs more lighting needs weather equipment

ROCXIE D on

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The guy was very helpful showed me all the available units got me gave very good service thank you

NORRIS P on

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Thank storage my stuff the payment i frist time set u-haul moving

WENDELL R on

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they were very helpful, I would have purchased space larger than the one I needed but they helped me choose the appropriate size

WENDELL R on

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The young lady who helped me helped me pick out the right size storage for my needs.

DEANNA D on

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My experience was good Kendall Barnes was very nice and professional he has excellent customer service skills.

ERIKA E on

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ms. Shelia oliver and mr. Kendall these 2 indvls r SUPERB employee`s! Iam so grateful they were kind patient and understanding.I hope they get an appreciation award for all their hard work!

CARLENE C on

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Send refund

CARLENE C on

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Need a refund disguisted.mice invested place

SHONDA W on

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nest of mice created in my bag of boots no one thought it was important enough to call me back or address the issue left several messages for manager Kendall no call return.Very disatisfied

SHONDA W on

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nest of mice created in my bag of boots no one thought it was important enough to call me back or address the issue left several messages for manager Kendall no call return.Very disatisfied

CARLOS R on

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The items I left in the storage bin were full of mice and rat excrement. I had to dispose the majority of the items I had in the bin. I will never use these bins again.

DOUGLAS G on

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I found the employees to be very professional and friei

KEVIN M on

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I have serious issues with the way thae accounting is done. Also, I think a credit should be issues since my storage was paid up until the 21st of January and I moved on the 7th.

NICOLE G on

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Shayla wasn`t always helpful or friendly..she always made the experience difficult and discomforting..

ERROL A on

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Staff lacks customer sensitive training

TAMARA V on

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Great customer service from the staff @ U-Haul and Kentrell Hurst, GM of Hartford location!

DORIAN S on

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I will come back if I need them.

ABIGAIL F on

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Kentrell was very helpful and the team worked together well in a timely fashion on all my visits.

ASHLEY H on

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In storage 1459, the lights needed to replaced or fix, flickering especially at night wasn`t safe, but otherwise my belongs were safe secure left intact.

JANET C on

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The staff was always friendly n helpful when I needed packaging and storage information.

JANET C on

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The staff was always friendly n helpful when I needed packaging and storage information.

TRESHA U on

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The staff was awesome! I had lots to do, including renting a truck and a storage unit. They helped me sort it all and recommended and awesome mover who drove and loaded for me. Two thumbs up!

SHEILA J on

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KIRBY W on

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My boxes were very moist when I went to pick up my belongings. There was rat droppings on my things staff did their job or the best they could I guess??

LARRY D on

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Sofia And Anthony Were Very Fast And Professional, A Very Good Experience For My Family.

CHARLES F on

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close to bussnes

TAHLYA M on

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Mold in my unit ruined most of my things

VERNON L on

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Rented me a truck that had break defects

TYRONE W on

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n/a

HENRY G on

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Some times waiting for service takes a long time. If there are a few customers ahead of another customer and only 1 server, service can take 15 minutes

JOSEPH E B on

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The manager and staff kept me up to date with either e-mails or personally called me. I really think this employees going the extra mile to serve customers. I thank them. Joe Breault

RICHARD F on

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A good experience. No problems. Clean, convenient. Excellent customer service.

LANCE J on

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so far everything is going good.

KELLI W on

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Abigail was very nice, patience anf kind