Customer Reviews for U-Haul Moving & Storage at Mile High Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Mile High Station

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Natsu W. on

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This is my second time using this location. Staffs are always helpful, efficient, courteous and friendly. they always have their boxes and supplies well stocked. I will most definitely use this location and recommend them to any of my friends for future use

Jaris T. on

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excellent and polite service.

MARY ANN H. on

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LITRIANNA E on

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Benjamin I believe that is the spelling of his name was amazing to work with. He was patient and knowledgeable.

Theodore T. on

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laura b. on

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Very nice people

Traci S. on

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Not helpful at all

Dan B. on

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Thanks to all! Very fast and professional. Dan

Wayne S. on

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Kenny M. on

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Allen S. on

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Paul H. on

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becky M. on

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Susan R. on

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Daniel S. on

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After hour drop off worked great!

Christopher H. on

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Max D. on

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A+++ service!!! Best U-Haul experience ever received. Easiest part of moving. Thanks!!

Matthew O. on

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William R. on

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SHADLY S. on

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Good customer service. Good staff. Cool old location l. I was charged $75 for my rental that was the estamated amount. I was changed that amount. I drove fewer miles then I had on the estimate. Curious why that is. Other than that great experience.

OBERT s. on

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The whole experience was horrible I spent a small fortune on taxi's before I found a center with the van I ordered. After waiting in line for 1 hour at the original pick up spot to learn they didn't have a working van, like I reserved, I had to take another taxi across town, at my expense of course. Although this facility was good I will not use uhaul again in the future.

RODNEY G. on

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Scott H. on

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The location was maintained very well but the equipment needed some work. I felt like the truck I rented was going to break down on the freeway when I drove it. Also, when I picked up the truck it had less than a quarter of the tank. I asked if they would fill up the tank and I could pick it up later or if I could fill the tank up and get a credit for doing so and they said no to both accounts. You should implement an option for people to fill up the tank to the top and get a credit for the fuel. Then you dont have to hire somebody to fill up the tank. If you dont want to offer something like that then at least have your tanks full so renters dont have to worry about running out of gas.

Eric B. on

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Process was quick and easy, would rent from them again.

Robin M. on

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Timothy K. on

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Sharon L. on

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Keep up the excellent work. The agents helped with every mechanical detail until I felt comfortable driving the truck and car trailer .

Steve F. on

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Julia D. on

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great service

Madeline W. on

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This staff, especially Charles, was absolutely excellent.

Hugh G. on

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The fee was $19 a day, I was told I could use it for. 3 or 6 hours. I was never informed that the $19. Was for 24 hours. When I returned the truck they charged me for more than a half a tank. When I went to deniey insurance it was not available only the more expensive plans. This company are becoming thieves.

Nicole M. on

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Chris M. on

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I thought everything was perfect actually. No complaints. I'd also like to add that the new cargo van's are very comfortable, easy to drive, and all-around a great experience. Thank you very much for everything!

alan i. on

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TAMMY L. on

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We were able to drop off/return our trailer in under 5 minutes. Team was courteous and kind. Super easy.

David S. on

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Jon S. on

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Travis P. on

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The truck smelled like a mix between an ashtray of cigars that had been sitting out in the rain over night and a bucket of vomit. Yet, the guy who checked the mileage just laughed and said..."It smells fine! I mean, its a rental truck!" Picture taken by my girlfriend of me gagging / nearly vomiting next to the truck as it smelled so terrible, especially as it was a hot day, has already gotten over 450 reactions on Facebook. But who cares....its just a rental truck!?!

Matthew S. on

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Arrived early and received the van early. Simple check in and check out process. Would definitely use again!

Lenny M. on

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Kristine B. on

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Greg R. on

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Again, the move was more than I thought it would be, however Charles was great helping me figure it all out and he was able to get me the equipment needed. Great experience with this location.

gina h. on

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teddy t. on

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Corbin R. on

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Greg R. on

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They made it easy. No problems and good equipment. The team was very nice and created a great experience.

DEBERNIA n. on

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Cut cost.. it was alotttt more expensive than expected

Kendall S. on

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William J. on

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Mike D. on

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When I booked online weeks ago, I explicitly asked your rep to MAKE SURE I could get a storage unit where I can just drive the car up and then unload it. I have physical issues and wanted something easy. I get there, and your guy at the location said they don't have that option there, so someone screwed up. Next, I really can't believe all the personal information they need for me to just rent a storage unit. They wanted 3 numbers, two names, multiple addressees. This is a clear invasion of mu privacy. I am over 18, a simple disclosure stating my responsibilities and me accepting what happens would be sufficient. For this reason, I will never use a storage unit at Uhaul again. And if all this is required, doesn't it make sense to do it AT THE TIME I BOOK THE RESERVATION? After driving 1800 miles the last thing I want to do it dig for that information. Lastly, and to me this is a total scam, your guy at the location said they require each unit locked. I can understand that, I had many locks with me but he said it HAD to be a circular one, which he was holding. So of course I asked how do I get it, he said I can wait until they do a walk thru and they lock it and I will get a key for free or I can pay $12.95 for it and lock it myself. TOTAL SCAM and I am more than pissed on this, I plan to go there and find the MAIN owner and file a complaint. I could have used my free lock and to force me to buy something is extremely pushy and not what a big company like UHAUL should be doing. I am going to DEMAND my $12.95 back. I could not believe I had this bait and switch pulled on me, you guys should really be ashamend of yourselves.

Kelly M. on

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So friendly and efficient!!

James G. on

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On Google, when looking up the 24hr location of drop off in Denver. It first directed me to the Lipan St. location before I found a van in the lot that mentioned a Lower Colfax location on its side, which I called and found that was the correct location. Would be helpful to address that on Google search.

John F. on

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Excellent service,very professional workman

Greg R. on

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They delivered on their promise. It was a good move.

Kevin S. on

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George M. on

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Ivar Z. on

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Glad I found this location, its convenient for me and the service super professional. Very nice employees!

elizabeth w. on

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Great service, professional mannerisms and easy in and out.

Alec R. on

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chris b. on

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Chad T. on

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Eli N. on

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The self return option wouldn't work on my phone and kept saying to take a more recent photo. This was very irritating and attempts to call for help were met with hold times of longer than 20 minutes. Very disappointed

Mark R. on

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Mary C. on

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kris b. on

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Thank you, seamless experience!

claudia l. on

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Brittany G. on

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Perla D. on

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Good service.

daniel v. on

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Frank K. on

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Personnel were terrific, great customer service. I highly recommend U-Haul, they treated me like a valued customer and I wouldn't rent a truck from anyone else. Excellent people.

Melanie M. on

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PAMELA S. on

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Staff was friendly and helpful at rental and return. I especially appreciated of their help in getting transportation for me after returning the vehicle given that the location can be difficult to find.

JANA L. on

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Porch L. on

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Mark S. on

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Mark, the employee on duty was just discussing leaving for the day, but chose instead to take care of me and expedite my rental. He was friendly and authentically cared about helping the customer.

DANIEL M. on

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I dropped off the truck and the key on Sunday. Monday morning Mark from the Mile High Denver location called and left a voicemail on my phone threatening to charge me for a locksmith to open the door. You guys had the key the whole time. Make sure you have things figured out on your end before you call customers with threats. I've used you all three times before but won't be using you again because of this. Thanks a lot Mark.

Mike T. on

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very friendly staff, cool old warehouse space

CAROLYN B. on

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Kellie C. on

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Erin A. on

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Not necessarily a negative...the vehicle exterior wasn't washed, but it was earth day and would have been a waste of water! The interior was fine, but had a few forgotten items in the cargo area - unused boxes and a roll of packing tape, which I returned upon my return. The guys were friendly and helpful as usual and the van met my needs. I've always returned to this location due both to proximity and great service! I'll continue to recommend to others.

Andrew N. on

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Really appreciate the fast and considerate service! Everyone was extremely friendly as well, great customer service on both ends! I really appreciate that they started hooking up and checking the trailer while I went in to do the paperwork. The return was fast as well and the guy was really understanding and accommodating.

Anthony V. on

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Workers sucked ass

Terrence E. on

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The only issue I had was not the location services but when ordering online you put in your pick up location preference but there is no indication your choice will not be honored until 1-2 days prior to pick up. Instead of a 1 mile drive it was a 15 mile drive near downtown Denver.

Garrett M. on

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Wesley V. on

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DEBORAH h. on

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VERY NICE STAFF! Paul outside and Ben inside were great!

Mary L. on

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Todd H. on

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Tao G. on

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Julie M. on

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I had to change my pickup time a few times, but when I went to pick up, I was directed to the wrong location TWICE, when I FOUND the correct one on my own, the manager was helpful and worked a quickly as he could.

ERIC C. on

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Nancy B. on

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the check in process was terrific. the location was somewhat under staffed upon check out and a very new associate checking people out, led to a longer than usual check out process. overall, a good experience.

RONY R. on

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thank you for all your help....

Brenda s. on

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It was very busy, but the staff there handled it very well.

David C. on

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I love this location love the friendly helpful staff thnx David Culbert Jr mover

Anthony Y. on

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Krystal S. on

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Stewart H. on

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William T. on

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Should have offered bigger truck Thought I had the biggest Managed ok anyhoo

Chloey P. on

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Chelsea L. on

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Charged us $30 over the estimated cost (this is the only location that hasn't charged my card just the estimated total) when we picked up the truck, was told the card would be adjusted if our charges were less. My boyfriend went ahead and paid with his debit card. Our total costs ended up being the estimated total, so we were looking forward to our $30 back. However, it took 5 days for the money to show up in our account. When I called asking where the money was, I was told because he used debit the full amount was taken out and would have to be refunded. If he used credit the money would have been pending and he would have the money in his account sooner. It would be nice for the employees to tell the customers the difference between using credit and debit. With moving we really could have used that $30 sooner.

rhonda c. on

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All good

NICHOLAS W on

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The new top floor is very nice. But extremely hot during summer months. Staff is great. Management was awesome. Building has great character.

NICHOLAS W on

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The new top floor is very nice. But extremely hot during summer months. Staff is great. Management was awesome. Building has great character.

mark g on

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I had used this facility many years before. And it has improved in every way.

Joseph P on

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When we checked into Mile high, the staff there recognized my needs and offered a different facility. They were great.

Garrett S on

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Only reason it isn’t a perfect rating is that the employee said he’d sweep the locker before we began moving our stuff in, but he never did. It wasn’t too dirty, so we decided not to wait or complain.

Dorothea S on

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The only problem I have is that I was sent to the office which is next to Milehigh Stadium, during the time before a Broncos home game.

KEARI S on

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Had nothing but good experiences here.

beau s on

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Couldn`t have asked for a better experience. Louie and Cassandra took excellent care of me and recommended the perfect truck and storage units for my needs. Customer service was top notch.

JAMES N on

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We do not have the skill to back-up a trailer. The workers backuped up our trailer when needed. Thanks.

jordan p on

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walked in without reservation and manager was able to accommodate my needs quickly.

Jules S on

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The service and staff were extremely helpful. The staff helped me move some heavy pieces of furniture with me and were very attentive while I was there.

NOE F on

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Quick and easy

TERESA F on

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Everyone was always helpful and pleasant. Had fun adding to and taking from the Friends and Family Green Room.

LARA C on

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great customer service

AARON L on

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Problem if more than one party is moving in or out, with only one elevator and 2 dollys. Never anyone in the office. One time I showed up and the large sliding door was stuck completely open.

EDWIN J on

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Staff was great. Dock at 3425 Lipan St. was awkward to get into.

LARA C on

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Great customer service.

SCOTT J on

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Good overall

JOESPH J on

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Richard is on the man, he has genuin concern for his shop and staff.

TODD W on

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Thank you nice

CALEB B on

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Everyone I talked to was extremely helpful and patient. Will definitely be back in the future.

ROBERT F on

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I loved my experience. Uhaul accommodated me with a better billing date with my physical disability allowing me to leave items in the unit w/o a cleanout fee. AWESOME CUSTOMER SERVICE! Thank you!

CHRIS K on

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CHRISTOPHER W on

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Staff was incompetent and completely lazy. Never returned my calls after 4 messages and it was more than a chore to simply close out my rental. Also, after hours assistance was nonexistent.

JILL I on

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Nice open space, super friendly staff!

ADDISON B on

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Incredibly... I really did like the Uhaul Staff and crew. I would use that same storage facility again if I was around the Denver area again for an extended period of time.

JESSICA G on

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Great facility / I highly recommend.

PARK RANGE C on

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Everything seemed fine. We had no issues.

ALAN O on

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The facility was close to us and so convenient. No onsite mgt. though. Elevator a bit difficult to operate heavy doors. Otherwise all good.

GWENDOLYN M on

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I was particularly pleased at the prompt service. I had reviewed and signed the agreement as well as toured the unit in less than 15 minutes.

CASEY M on

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The employees there were incredibly helpful. When no one else was available on a holiday, uhaul was. The employees gave assistance. Great thanks!

KRISTINA L on

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The smooth transaction, friendly staff and easy process with U-Haul greatly relieves the high-stress of moving and relocating

JAY R on

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My issue is the unit I rented was not where I thought it was. I had to drive 2 miles to get to the unit from where I rented it. And it`s not as close to where I wanted it. That was very irritating.

BARBARA H on

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I was told that if it fit in the truck then it would fit in the storage unit. This is not true. The two 5X5 units were totally inadequate.

MIKE G on

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The monthly rate was rather Expensive, access was poor due to single load bay and single elevator.

JAMES W on

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It was fine, some of the other customers made a mess that ended on my items. Price increase always a disincentive, but understandable.

KRISTINA L on

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secure, clean, I`ve stored here TWICE!

DAVID W on

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Overall good experience at this location. Thanks, David Wilkerson

NATHAN M on

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Tried to charge me after I moved out. Unprofessional at best, seem to be into taking personal chops. Enjoy uhell :D

DAYNA W on

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Everything was fine

ADAM H on

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good staff, not the safest area in Mile High

CASEY A on

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Everyone was great- I will most likely keep my storage longer due to great customer service.

NATHAN M on

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Dig this U-Haul location, right by the stadium, warehouse style building. One thing to be mindful of is going on a day or time before game day streets get clogged. I`m happy with it

Ricardo G on

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I was very happy with the service overall.

KRISTIN K on

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Thank you for taking great care of my stuff.

KRISTIN K on

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Staff were wonderful at both Denver and Hartford. The ubox was a perfect way to move cross-country. Thank you!!

TANIA E on

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Very clean and well maintained!

KRISTIN K on

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thank you Mile High Station for all your help!!! You guys are great to work with.

TRISH G on

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the fact that my storage unit was 2 miles away in a different building location was never mentioned to me in either email or phone conversations.I had like 3 phone conversations with ppl about unit.

BROOKE C on

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My unit was on the 3rd floor and although I paid for air controlled, the air conditioner was broken during my 3 month rental. It was upwards 120+ temps.

SID J on

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I had a good experience driving a big truck from California to Colorado all went normal and smoothq.

CATHLEEN I on

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Staff very helpful. Place kept clean.

HANNAH S on

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Very helpful staff

ROSALIE M on

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..Cassandra was helpful she went beyond my expectations as an employee. She was patient and attentive. When we found a unit Brian was very helpful getting my stuff in

CHARLENE B on

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I was very tired and ornery when I arrived at the location and the staff was able to accommodate my request and was very friendly. I`m very pleased with the outcome of my move.

ROBERT S on

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We did not end up using the storage. The manager was extremely helpful. Unit was indoors, didn`t think to ask first and it wouldn`t have met my time schedule.

CATHERINE M on

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Minor issues: 1 always a scavenger hunt when it came to locating a cart, and 2unable to locate broom and dust pan to sweep out unit when empty.

ROBIN S on

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With 200 characters, I cannot say all that I want. Instead, know that I will never use Uhaul ever again. No matter where I move. There must be someone better because you`re just awful.

Lyndsay K on

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I experienced issues with the arrival of my Ubox at the final locationNJ and the Denver location contacted me to try and help the situation. It was very much appreciated.

SARAH T on

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The elevator was out of order on two days when I was loading into two different units.

DAVID H on

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Great facility. Great customer service.

Nils E on

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Richard and his staff at the Mile High UHaul were incredibly helpful and accomodating in every way possible.

MCKENNA W on

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U-Haul is my storage provider of choice!

CAMERON J on

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Great service

JOHN A on

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Just didn`t seem as nice and upscale as other UHAUL and other storage facilities as well.

Khyrsten T on

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Moving is always stressful, but thanks to Richard, I was able to get all of the help I could need. I was easily able to contact him and got exceptional customer service.

JONATHAN C on

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The girls name was cassandra at the lower colfax store in denver she called me was threatening me that she needed my unit and she was rude. Please contact me 303 9607669

JONATHAN C on

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The girls name was cassandra at the lower colfax store in denver she called me and told me I had to move out of my unit. She was rude and unprofessional

CHRISTOPHER H on

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Everything was fine except that I think it was a little overpriced

JOHN W on

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Richard, Juan, and Garrison were extremely helpful and courteous

BRITTA B on

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We had to leave work early to get to the storage unit, so later hours would have bee better for us. The staff at the store were exceptionally helpful and friendly.

ASHLEY M on

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Card entry system not functioning, but staff was very helpful several times directing how to use a code.

JONATHAN D on

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Customer service was the best! I`ve have seen in, anywhere in years...

MARTIN B on

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Everyone was very helpful and nice. The lady, I forget her name, was the most helpful and knew what she was talking about. Thanks.

MARINA D on

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I needed a storage unit for an immediate temporary fix with my new move and the service here was awesome it really took some stress out of moving i only wish you were closer to my home

ALISHA S on

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1.DON`T RENT STORAGE HERE.2.Everyone we talked to had problems ranging from paying for 24 access not getting it- total run around.3.Tried to put me into more 3 units locked by them

ASHLEY M on

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Security card access was broken. I would imagine the use of a general access code reduces the overall security of the site.

CASSANDRA W on

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Suggest better 1800uhaul customer service! Shouldn`t be acceptable to double bill then pass customer on to rude rep who told me to keep calling back after I`ve already called multiple times.

REBECCA B on

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Chazz went above and beyond to find us the next size up storage unit.. Cassandra was extremely patient with me on the phone as I had to change my reservation twice ..

JONATHAN B on

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only concern! At the 3425 Lipan street storage unit.. Was not able to access accordingly. Sale clerk at U-Haul replace security access card, hopefully it works.. Thanks again.. U-Haul!

XAVIER F on

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Good location, friendly staff, easy account setup.

MARTIN F on

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I was going to write a useful column, but I`m not being told how many characters over I am. SO forget it.

RENEE J on

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people were friendly and helpful

CHARLES D on

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Facility appeared secure and well kept.

ROSE L on

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Cassandra GomezTrujillo Top notch employee. Works efficiently and timely. Very considerate as well. Glad to hear that you are going to keep an individual on site during the day.

BETH M on

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After a v w Ryan long trip. Mile high made a last problem disappear and relieved part of our stress in a very professional and kindly manner

SUE W on

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Very friendly and helpful staff. More so than at any other prior storage experience and I have moved a lot!

MOZELLE J on

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This was my first and hopefully last long distance move.However,the excellent service I received by all of the staff, gave me peace of mind.

TANNER L on

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Little confusion between U haul sites on drop off and pick up locations but we finally worked it all out. Tks

PHIL E on

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The staff at this U-Haul are friendly, professional and have a great sense of humor. They provided me with the perfect storage room. Thank you U-Haul!

JENNIFER S on

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Very happy with the initial, ongoing, and final service. This facility ensured that the customer was happy and informed! Thanks!!

JESSICA M on

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Everything was very convenient and the free month of storage was exactly what we needed. I will definitely be using these services next time we move.

CHARLA J on

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Staff was were all very helpful and friendly. Didn`t care for the way the elevator door operated but we made it work.

ELAINE C on

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Worst experience ever due to Uhaul`s inability to deliver confirmed services. Then blamed by employee for her own incompetence. 5th move with Uhaul and the last one thanks to such negligence.

JOEL B on

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Outstanding customer service! I was truly impressed. Thank you!

TERI S on

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Poor hours and incompetent staff. The were consistently unable to set up EFT, causing annoying missed payment calls.

TANNER L on

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Never rented storages me this before but this place is awesome for my first experience. Only thing they could have done better was unload our truck and arrange the storage locker... Lol. Tks

JAMES W on

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was fine

SALLY R on

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Very nice crew. Chazz even was nice enough to back my trailer into the bay!!!

DAVID H on

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24 hour access would make it perfect.

Cole A on

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Denver staff were awesome. Friendly and helpful.

MARY C on

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Great experience. Sam, on staff, was awesome. Very helpful.

Brett K on

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Everytime I called customer service they had issues with the system which limited the extent to which they could help me

JEFFREY P on

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Provided excellent customer service. Very helpful when we arrived from Indiana with my daughter`s belongings.

JOHN P on

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Using this facility was a complete disaster. Terrible parking. Restrictive hours I requested 24 hour access, too. Useless staff. Disorganized facility with major access problems.

LISA A on

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I did not have any issues with this facility until they decided to require a key to access and remove staff WITHOUT telling a single customer.

RONNIE M on

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very acommmating

PIA L on

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You advertise the 5x15x8 units as sufficient for a 1200 sqft home. That was incorrect. My 1000 sqft one bedroom apartment did not fit!

LISA M on

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I called to notify the office of my move out and then received a rent due notice a couple of days later. Price, location and features changed from reservation to check in. Office seems unorganized.

MEGAN F on

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Staff was horrible and had poor customer service skills. Some of the worst service I have ever had.

ROBYN A on

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I would like better access hours. The staff was very, very nice but long lines were a bummer.

LANI KELIA G on

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No place to park. That`s the only reason for not recommending.

ANTHONY D on

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staff was difficult to talk to and generally unfriendly and unprofessional.

BRAD B on

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The horrible customer service I experienced cannot be explained in 200 characters. If you truly want valuable feedback you would not limit the number of character to be used.

RONNIE M on

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very friendly and convient

ERIC L on

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units are 1 layer of drywall have a chicken wire ceiling.The access points are open 2the public who can walk in to the units.there is CCTV but the staff is too busy with customers to monitor.

Greg N on

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Employees were nice but there were multiple failures on the procedure. We had no idea we needed a wrench to open the box, the checkout took a long time, they pulled out the wrong box, etc.

ANTHONY D on

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Awful experience with customer service, sales, and individuals @ location. Unlikely to recommend U-Haul to other people because of this.

YOLANDA F on

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Love the customer service

HEIDI G on

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Issues from the start. Hours posted were incorrect. Wasn`t notified to changes or sent an access card. Couldn`t get staff on the phone and they were rude and uncooperative.

CHRISTIE B on

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Great facility, I used to chain link unit, was able to pack it to the top and fit more than a regular unit.

JAMES C on

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No longer anyone at front office to help. New key card access is not user friendly! Items are piling up in main hallways as no one is there to maintain. Cost is high. I would no longer recommend.

JERILYN W on

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Everyone was very friendly and helpful.

MIKI W on

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There was no communication regarding the switch to the remote location as I required staff assistance

JOHN P on

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I wanted 24 hour access and to drop off a truck on site. I got neither. My storage unit`s 2 miles away, only accessible until 5 pm. No parking for an hour. Terrible experience.

MARK S on

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I made a reservation on-line only to find out that there was many additional charges. Mandatory insurance, after hours charge of $10!, and you have to have a certain lock. additional 30%

KATIE D on

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n

LAURA S on

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The UBox took 10 days longer than expected and my movers had to go to the Uhaul location three times in order for it to be ready. Uhaul gave movers an incorrect location.

NATIONAL C on

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!!!!

COLLEEN K on

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Besides the fact that the trucks get bad gas mileage, everything else about U Haul is top notch. Will definitely use them for my next move.

BRENDA S on

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GREAT!

DANNY P on

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Jason was excellent. Staff was on point and friendly, I will certainly let me friends in the area know this is the Uhaul to go to! Great staff all around.

KAREN C on

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I found the site always clean, easy access. The only thing is that railing on the loading dock is completely in the WAY! it prevents easy rolling of items onto a truck.

DIANE L on

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The staff was friendly and helpful until the day I moved out. She followed us around, citing rules and regulations. Then we could not find her anywhere after we finished.

CRAIG R on

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First off, the problem with my UBox were caused by the location it was shipped from in NH, so not this location`s fault.

JUDI J on

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All my things were secure and once I forgot to lock my unit. Uhaul let me know and also watched everything until I could come to lock it properly..

ADAM H on

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the manager Jason was very helpful

GABRIELLE P on

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Renting here was just tops.

SETH N on

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Very helpful staff at this facility. They offered to back my rental truck into the narrow loading bay.

CRISSY H on

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My experience with the Uhaul store on W. Lower Colfax was superb. Jason and his team were extremely helpful. The ubox delivery time-frame: not so good. But I realize out of the Uhaul stores control.

GREG D on

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Even in the snow and cold the lady working in the lot was cheerful and friendly. makes a big difference :

ROBIN R on

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Front desk nice and helpful but did not seem to understand or be able to access their own systems. More training needed.

STEVEN C on

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Every staff person was helpful and courteous. The facility, including the bathrooms, was always clean. I was extremely pleased.

SEAN F on

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Roof leaks appear to be a concer

CHRISTIE B on

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Very helpful.

CHARLES K on

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Very clean, with helpful staff, and easy access by loading dock and elevators. There`s always plenty of carts available for use.

STEVEN C on

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The staff was wonderful. I wish I could remember the young lady`s name, because she couldn`t have been more friendly and helpful. Thank you!

ZACHARY W on

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Would have liked to have gotten storage unit I had requested at a cheaper rate and was confirmed 2 times. Also was supposed to be a first floor unit. Ended up on 2nd floor.

PAM H on

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The ladies and gentlemen are always super nice and efficient!

EDWARD K on

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Amanda and Erica were very friendly and accommodating. They always had a smile and positive persona.

GENE M on

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You didn`t let me know that the 2 box trailer I rented at mile high was not a standard elsewhere. This resulted in serious heartburn and major problems the day of my move.

SHELA S on

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From the beginning, the reservations were not good. I was placed in a very dark corner of the facility, and treated rudely by the staff.

KHADIJA Q on

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the girl who works there is lazy sitting there with fake long nails and has no customer service. When you ask here any question, she is slow to respond and acts like we are bothering her privacy.

MATTHEW S on

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Great Service!

THOMAS H on

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Access was good, I only needed the smallest unit, but it does have a beam in the ceiling that makes load in a bit of a challenge when stacking

LATNWA W on

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The staff was very helpful when I moved in and out of the facility. Great customer service.

CASEY E on

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courteous

AARON N on

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Very friendly staff

CHRISTOPHER T on

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Our storage unit was right by the loading dock, so it was damaged from the outside from trucks backing into our unit, pushing the door in about 4 inches and dented the wall as well.

JOEY D on

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I cannot keep my disdain for my uhaul experience in under 200 words. 10`x10` storage unit with a 5` tall door?? GENIUS AT IT`S FINEST

EDWARD K on

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Amanda and her sister were very accommodating. I do not believe that I was told that I would have to return the truck and car hauler to a different location. Very inconvenient and inconsiderate.

CHANCE L on

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Awesome, would use again

KATHY D on

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Very accomodating and understanding to my incraesing needs

KERRY M on

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Everything was good. The load and unload area was on the street, and if traffic was bad, would have created an issue. Was sent to Lakewood to drop off trailer.

JOAN B on

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I was very pleased with the facility in every way. Thanks

GABRIEL R on

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I was unable to close my account because I missed it by a day. So I was charged for an extra month and unable to close the account until paid.

HALIE N on

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It was ok. Nothing more than I expected. Wish there were rat traps in the unit

BETH M on

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I was very satisfied with the Ubox and all the different options provided for moving it and storage. Thank you!

NATHAN B on

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Door and latches should have been in better condition

CHELSEA S on

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Moving can be stressful, but my experience at the 2000 W Lower Colfax storage unit was not. Please recognize the staff for their excellent service and well-maintained facility.

JOSHUA B on

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Associates were friendly and helpful, particularly in the shipping yard. She helped with directions, explained the unpacking process well, and shared a laugh. Thanks.

DANIEL S on

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Staff was very unhelpful and seemingly disengaged.

DAVID A on

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This particular location is great. The Uhaul shipping experience, however, was really bad. Need more communication with customers and hold your shippers accountable to delivery timelines.

JESSICA A on

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Elevator was broken upon moving in. 24 hour access is preferred. Also, the rent went up within 2 months of use coincidence or not, it was an unpleasant surprise.

BETH M on

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Very professional and helpful. Thank you!

JESSICA M on

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I called a day beforehand to have my Ubox ready. I showed up early to make sure my ubox was ready for the movers to unload. It took 45 minutes to get my ubox down.

JON F on

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Extended hours would be helpful, and having them without needing to request in advance is preferred. I understand the security concern, though this is beneficial.

JOAN C on

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The staff was great and extremely helpful. It`s the online booking that I had a problem with.

GREG G on

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Friendly and professional staff. A great experience and will use again if I ever move again.

LISA B on

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There are two locations called Mile High Station and they don`t currently have 24-hour access. These issues were not resolved to my satisfaction.

ALLISON W on

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Great experience but the hours were inconvienent for the facility being downtown Denver

ERIC B on

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good

LARKIN T on

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Box arrived a week past the estimated day for no apparent reason with many of its contents crushed or damaged or inexplicably dirty. Never again.

ADREA M on

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This is a very nicely run storage facility. The staff was always very helpful. A special thank you to Erica who helped me and went over and above expectations on my moving day.

CHELSEA S on

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Everything was great! The only critique I have is that the unloading area was very difficult to back into with a trailer due to location of the door and set up of the surrounding area.

KEITH B on

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Reserved 10x10 arrived with stuff to see it was split into two separate units, one with a huge pole going through it and chicken wire for a roof. SONYA didn`t care and was rude

CHRISTINE H on

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I was supposed to get a free mth but was given a 7x10 for a 20’ truck which would not fit everything so had to rent a 2nd unit. They didn’t have my reservation-U-Haul and this place don’t communicate.

RICHARD G on

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nice clean well-lit facility. a little hard to get to, but that`s not a big deal.

KHOA T on

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Quick, friendly, great service!

WAYNE D on

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Excellent staff

KENDALL P on

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Elevator out for 2 weeks,couldnt move out.No word from mgr after 2 staff said he would call.Locked out of our space for nonpayment,mgr gave us an extra week for free bc of elevator.Headaches.

TRACI H on

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The extended hours should not cost extra. The manager, sam gray, is friendly, helpful, and accomodating.

JOSEPH W on

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Will NEVER use U Haul again and will tell as many people as humanly possible about how you treat your clients.

ELIZABETH F on

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Great helpful staff!

JOSEPH B on

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N/A

KEITH C on

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My only issue was the fact that I has to call multiple times for a smaller unit, which was never available. Please implement a waiting list at your facility. Thanks, Keith

KAREN F on

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Very good service. Impressive customer service from all I dealt with. Thank you.

AMY S on

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The process was painless and very affordable.

MEGHAN H on

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I had a terrible experience with Uhaul in Chicago but the employees at Denver/colfax renewed my faith in Uhaul as a business. Efficient and knowledgeable.

TIFFANY A on

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Your staff certainly assisted in turning around an awful expirence the uhual customer service provided.the mis-information of the service providers caused my move to extend to a second day.

REBECCA A on

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everything was great

KATHRYN L on

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never again. while some staff were friendly, few returned calls, promised actions rarely done. some staff very rude. ubox o-due, left hand never kenw what right was doing. altogether awful.

SANJEEV C on

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U-Haul is great!

COURTNEY G on

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Told my 1 bdrm apt w/20-30 boxes would fit in 1 ubox. 10 boxes left. Man retrieving lost control: rolled before hitting a car. Cust serv sd reimburse shipment, haven’t. Told 1st mos storage free, not

BLAIR F on

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Very friendly and helpful staff

LISA L on

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Overall the experience was very good, just wish they were open later during the week.

RACHEL J on

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Devon helped me select my storage unit, review my contract, and set up automatic bill pay. He was friendly and efficient.

BRYNN S on

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The box had broken hitches

ELESHA J on

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Moving cross country is not an easy task but the gentlemen at the Mile High Station were very helpful, respectful and professional. Thank you guys, your represent Colorado well!!!!

WILLIAM F on

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Great staff.

HOLLY G on

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Everything was as explained and expected. Ours was a student move was from San Diego to Denver - better than driving ourselves with a trailer!

PATRICK G on

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When making the reservation we were told that we would get the first month free. When we arrived we were charged over $100 for the first month.

SANDRA L on

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Driver was great!

GREG C on

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very nice polite

JOSEF R on

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well organized and serviced

ANDREW E on

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Everyone associated with my UHaul boxes moving me has been positive. I enjoyed working with and completing my move with everyone I dealt with.

STEVEN M on

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It`s absolutely ridiculous to be charged for 25 days of the months rent when the storage unit is unused by me. This should be prorated.

JENNIFER L on

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Very clean, very fast service.

MICHAEL M on

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Having to pay extra for extended hours access to my storage unit is ridiculous. And the fact that you can`t move in past 7 pm. I`m busy, don`t have time to take off a whole day to move stuff.

DAWN C on

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While the location is convenient, it is a problem trying to get there when the Broncos are playing. We won`t making that mistake again.

ALLISON C on

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Friendy, great follow up, clean, on time. Only complaint was being charged a tailer use. My last U-box did not require it. This was an additional fee.

DEBORAH H on

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Thank you for the nice staff

DIANN L on

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Very helpful staff.

SARAH S on

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Didnt apply my active duty military discount as they said they would.

STEPHANIE G on

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Very friendly staff and helpful, eases moving stress! Thanks!

ANDREA V on

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The management made the experience easy

DOUG C on

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The staff was super! They were helpful and friendly.

STEVEN M on

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The staff here are very accommodating and helpful.

MICHAEL B on

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Staff is very friendly and helpful. They worked quickly to get me on the road.

NOEL G on

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Enjoyed my experiences with Mile High Station. The only criticism would be the fairly long wait to speak with a rep. But I know how busy it can get there.

ROSE L on

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Great Staff and storage facility

MICHAEL B on

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Very helpful and accommodating. I took a little longer to move everything into my storage space, and they stayed open a little late so I could finish. Very much appreciated.

ALEX B on

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Too expensive and would have appreciated longer hours open.

KATHLEEN K on

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I was disappointed when the facility closed early at 3PM on Sunday, when it was clearly posted in at least two places that it was open until 5.

KRISTINE R on

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Unit was difficult to get to. The elevator was broken when I had to move out and didn`t find out until I got there. Staircases are very narrow. staff very helpful and willing to accomodate

DANIEL M on

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I had some frustrating problems with the freight elevator not working properly. I reported the problems to the manager.

TRISHA C on

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Everything went as I expected. I was very satisfied.

DENNIS B on

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Central phone service not wholly accurate. Or at least consistent with this location`s practices.

JOHN C on

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Good service Will return again

ROBERT E on

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Definitely would do business again.

JOSH L on

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Made reservations - was told wrong address - Directed to proper facility - assigned unit but wasnt made aware that they were closing in 3 hrs - told 30 min before closing that they were closing

PAUL D on

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Great price. The place needs smoother floors for the carts. Some asshole decided to paint the interior with a paint sprayer. All my stuff was covered with a layer of smelly paint dust.

STEPHANIE R on

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Sonia was great, thanx sonia for all your help!!!!!

EVAN A on

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The worst experience I`ve ever had with a company. Not just this particular location, the customer service was dreadful as well. I will never recommend nor use U-Haul storage again.

MATTHEW G on

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Rented a car tow trailer in Illinois, dropped it off in Denver and rented a storage unit. The whole process was a great experience

KRISTEN G on

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The boxes were smaller than advertised and the door of one of my boxes fell completely off.

MELISSA B on

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We got a free month with our trailer rental and were very pleased with the storage unit! It was huge! The unit property were very clean, and the all of your staff were wonderful and friendly!

ELIZABETH T on

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Overall, I have been very disappointed in the customer service.

KRISTEN G on

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Each box had a different door-locking system and the door on my box completely fell off, the hinge came off of the door and we had to screw it into place.

CHRISTIAN T on

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Maybe extend the office hours opened to access boxes

TERI H on

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The level of service is poor. My experience is that it takes a long time to purchase anything. I would not recommend this uhaul store.

AMY C on

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The online reservation allowed me to schedule delivery of my UBox however after calling I discovered the box could not be delivered it had to be picked up.

ROBYN B on

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Employees were very helpful! Storage areas are very clean-location was very convenient for us.

TIFFANY V on

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No complaints! Very clean and very friendly staff!

RYAN F on

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First time renting a storage unit. Would like to see bi-weekly rates. I only needed it for a week but paid for a month. Great space nice facility!

ASHLIN C. C on

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Extended weekend hours would have been more convenient, on occasion.

LORRY W on

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Sam was efficient, thorough, and professional yet compassionate....was very impressed. This will be the only location I work with.

DARA W on

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staff was always helpful and pleasant

JON G on

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The small staff was sometimes overloaded when things got busy it was busy both when I dropped off and picked up my stuff from the unit. Getting boxes in and out was inconvenient if it was crowded.

URI T on

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Peggy was amazing hitching my ubox. The staff at the counter were also wonderful.

MICAL G on

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In my time of need they where to help me

JEFF Z on

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Everything was great until it came time for transaction. The cashier messed up 3 times and then asked me to come back later to fix it.

CARLA W on

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ALL employees ROCKED!!!

KAREN L on

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Very friendly and helpful staff. Great sense of customer service.

NANCY S on

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VERY HARD TO FIND LOC. Called for directions got Cust Care Cntr-NO HELP. After hours access card took 30 mins to program. BAD EXPERIENCE ALL AROUND other than a kind/patient on-site staff.

CARLA W on

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They were great!!

NICCOLE M on

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I tried to write what went wrong but apparantly I cannot. I will never recommend U-haul to friends and will never use it again!

SAM G on

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You would be cray to store any where else!

CHARLES G on

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Friendly staff!!!!!

JENNY C on

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good service, nice bathrooms. Storage unit was just barely big enough and I wasn`t sure how to access it 24hrs a day, even though it said I was supposed to be able to, but overall, a good experience.

AARON F on

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Wall in unit is crumbling covering all my items in dust. Storage area was always freezing. Holes in concrete floor made moving difficult.

SARAH G on

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The only complaint I have is that the refinishing of the floors during my lease left my belongings covered in saw dust and smelling like varnish.

JOHN P on

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great service!

CATHRYN M on

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It was not very well temperature controlled and it is not in a good location.

KEITH C on

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New guy needs more training.

CINDY R on

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U-Haul and U-Box were great in helping me move my box from Boston, to Knoxville, then to Denver. The timing was excellent and I couldn`t have asked for better service.

ERIN ELIZABETH H on

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My favorite feature is the automated billing to my credit card. I do not live in the same state so this easy solution gave me piece of mind my property would be secure.

CAROLYN C on

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both uhaul facilities in california and denver were great

PETER C on

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Service was prompt and the moving experience was pleasant.

CHARLA J on

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Quick, friendly staff. Access to doors and loading areas was awkward and not terrific but for location it was decent.

DANIEL B on

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No issues

PAIGE T on

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I rented a unit on the first floor. There was a mesh ceiling over unit. My belongings had a large amount of dust soot over them. Thats my only complaint in entire rental experience.

JOAN B on

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Everyone was very helpful. I rented a storage unit and it was all very easy and the unit is exactly what I need.

MICHELLE B on

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There was broken furniture left in the Ubox when I arrived!

ALBERT W on

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The staff at this facility are outstanding!

MARC S F on

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Al around, a very positive experience. The guys behind the counter were friendly, engaging, and competent. Great job, U-Haul!

NICHOLAS H on

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Absolutely everyone at the mile high station u-haul facility was incredibly helpful. Particularly, Sam, Sam, Ron, and Gaby were wonderful to work with

RYAN D on

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I had several items damaged during transit. Glass would make sense, but when two 600 pound ratchet straps isn`t enough to hold things in place, that involved some rough jolting.

JASON D on

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after making a 1st floor storage unit reservation, when we arrived we were given a 2nd floor spot. many extra hours were spent just loading/unloading. very disappointed.

JAMES D on

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My only displeasure is that the CSA`s don`t know how much storage space is needed approx to unload a certain sized truck. I was told 1 size locker for a 17foot truck, but it took 2 lockers.

MIKE S on

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Floor could be a bit cleaner, but overall in good shape. The free month with a one-way rental is a great deal.

LAURA P on

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staff very friendly, but was disappointed that although the unit was listed as climate controlled it was still over 90 degrees during the summer

MEGAN H on

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It was a really good experience en general

CYNTHIA S on

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Associate were absolutely wonderful but the facility is difficult and unsafe to access. Only one loading area. The elevator can only be used by one party at a time. Stairs were horrid.

PARALEE W on

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Went in upset with service and left very happy customers thanks to professional and fast attention from managers. Wish I could write more than 200 characters.

KIM W on

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The cleaning lady had the key to my storage unit, so that took another half hour. The moving crew paid by the hour, and I, just waited.

JEFFREY Z on

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Gut

LAURA P on

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Everyone was friendly and helpful and the location was secure. However the climate controlled second floor was still over 90 degrees in August.

ERIN L on

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Parking for loading and unloading is inadequate...you basically have to use one lane of a 4 lane undivided road to unload a truck.

STACEY B on

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very convenient location and the storage area was nice and clean.

NEIL W on

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My distaste for uhaul goes far beyond what can be expressed in 200 characters. Staff generally as helpful as they can be, just start ANSWERING YOUR PHONE!

PAUL L on

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My only issue was that the storage unit was very hot in the summer and very cold in the winter, however the staff was execellent!

JENN S on

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good, friendly

KEVIN V on

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great experience

ASHLIN C. C on

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decent service

MELISSA M on

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Seemed to be very well maintained, even though it is a very old building. Carts were always available to use. The only complaint was that my unit was far away from where I parked my car.

BRADLY K on

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I was very pleased with the service provided by Mile High Station. Very professional.

SHERM T on

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They could not find my reservation, Did not have the size storage area i reserved, told me my one way truck rental was illegal. Mr. Little was the main poc.

MELISSA M on

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Very nice and helpful as soon as we pulled in. He showed us around so there was no confusion!

JAMES D on

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This facilities is greatly under staffed. The manager, only one on duty, was swamped.17foot truck full, was poorly given. I`ve used U-Haul a lot in the past, but this was not a good experience.

ALEXIS E on

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Professional and courteous staff. Storage units expensive for size but convenient to have vehicle rental and storage in one location.

LISA W on

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the gentlemen were friendly and helpful. your systems computer take way too long though.

DEBORAH H on

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My experience was actually excellent.

MICHAEL B on

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We wished we knew in advance that we`d have to buy a circular lock and would not be able to use the one we had. Samuel was very helpful with the check-in process, though.

RACHEL F on

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Ronald the manager was helpful, patient and kind. It really couldn`t have gone any smoother! Moving is such a stressful time and U haul certainly made it easy!

MACKENZIE D on

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I am having a great experience at this uhaul location. The dock is open everytime I need to get into my unit and the Assistant Manger Ryan helped me get everthing set up in a breeze. Thx again guys!