Customer Reviews for U-Haul Moving & Storage at Oso Blanca

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Oso Blanca

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Jennifer S on

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Great staff Great Management Great Space Clean Environment Beautiful Scenery

Catherine A H. on

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Customer did not leave a comment.

Kelle C on

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Friendly, helpful staff who made the rental process simple and pleasant!

Troy J. on

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Nothing at all. I pride myself on customer service and I got GREAT customer service and I appreciate it very much! Thank you. I was greeted with smile and the store was very clean.

Christina N. on

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Victoria was very friendly and helpful. Spending the time needed to answer our many questions. Being one of the first people we talked to in our new city she made us feel welcomed!

DeAnn H. on

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Tony H on

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Like storage...but having a hard time adding storage unit to account, at uhaulstorage

Lou D. on

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Heather U. on

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TERRI S on

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everyone was great

cynthia w. on

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Couple who assisted me were very nice and just a very quick in and out process which was very refreshing. Just what I needed with everything going on that day! Van was super clean, very well-maintained and drove as if it was a new condition. Chose this van and company for the great rate but will continue to go back to this location because of the great service and excellent maintenance of their vehicles!

DAVID S. on

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Lenn G. on

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ROGER P on

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Excellent facility!!! Spotless!!!

David S. on

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I think the staff in place at Oso Blanca U-Haul is simply the best. They were friendly, knowledgable, and prompt. I want to specifically give kudos and a hearty thank you to Gregory (a.k.a. Mike, Dave, John, Rick, Ben, etc. LOL ) and Sharmel for their very helpfuI service. From a customer's perspective, these two are exception employees and I would hope that some sort of wage increase and/or promotion would be in their near futures.

Prokopios Z. on

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Price on the Internet for one day was $39.95. By the time I returned truck it was up to $150. Extra chargs were based on mileage. Totally absurd charge. Manager took off $50 in the interest of good customer service. Why would one rent a uhaul if a moving company charges same? Mileage on a rental vehicle is totally unreasonable and should be discussed up front.

ROBERT L. on

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Michael and Victoria were friendly, courteous and professional! They went out of their way to make sure that I was happy with my rentals and I would highly recommended their U-Haul location to all of my friends in the Las Vegas area, great job Michael and Victoria!

ROBERT M. on

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Deanna C. on

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shana s on

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The staff was extremely knowledgable and courteous.Thanks for all of your help.

Tammy S. on

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No improvement necessary.....the customer service was outstanding !!!! Very nice and helpful.

Lyndsey T. on

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JERRI-BETH S. on

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HELEN A W. on

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Awesome!thank you

Jerry F. on

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Manager helped w/ trailer return even though it was not scheduled for return to this location.

MARGARET K. on

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Everyone was kind, efficient, and very professional.

Michele E. on

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Friendly & professional staff. Fast customer service.

Erin A. on

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Great fast and easy process. Victoria was great !

Ian c. on

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Very kind. Got in and out quickly

ANDREW W. on

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BRETT W on

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Rich has provided us with great customer service on three occasions. That is the reason we are renting now.

Patricia T. on

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Maria H. on

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Both ladies were very quick to help set us up with our van rental. The online check in feature is awesome. Drop off was also very easy and fast. However I was supposed to receive an emailed receipt for payment but never did.

SAL G. on

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Vanessa B. on

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DENNY S. on

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I'm a "frequent flyer" of this location and, although it's a bit out of my way, will rent there before going toy a closer rental facility. It is without doubt the cleanest, best run, facility in your franchise. Victoria and company have nothing short of remarkable customer service and I'm always treated so well that I'm find myself directing people to them any chance I get. Kudos to her and her team and please let them know they're certainly appreciated. Denny

JAY T. on

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From start to finish this place is top notch. Rented a pickup truck on 1/11 for a couple hours. The gal who checked me in was super friendly and very knowledgeable. When I brought the truck back (Michael?) Was very welcoming and friendly. We had a nice conversation while I waited for my ride. Thank you for a great experience.

LORY F. on

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good customer service.

Christopher C. on

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Brian S on

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the manager was great to work with and was experienced and kind

JOHN O. on

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Nothing keep up the professionalism

Gregory S. on

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Sylvester w. on

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No improvement needed. Victoria was friendly, courteous & professional. If anyone lives far from this location, the service will be worth the drive.

Sandra M. on

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Inna S. on

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Great service, very flexible

YOLANDA V on

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Move to a home that has RV parking

Ray K. on

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Bob E. on

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Very friendly service & truck was ready when I got there

Rachael H. on

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Linda D. on

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The staff at Oso Blanca was very, very friendly, helpful and I would recommend that location to anyone. The only downfall was the equipment, the truck needs maintenance, which I've notice at any truck rental place. I would not recommend that truck be put on a long distance drive until it is given a good maintenance check.

Gonzalo P. on

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I liked the truck, it was very clean inside and out.

Leon I. on

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Friendly people, and gave me great equipment to drive. I give them six stars out of 1 to 5. lol

Timothy H on

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The whole process, dealing with phone agents, Indiana agents and Las Vegas agents was very complete and uncomplicated. Thanks for making this change unstressful.

Timothy H. on

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Uhaul in IN and Las Vegas were very helpful and informative. Even when there seemed to be glitch in things they we quickly to respond and fix things. They also were very quick to communicate by phone when things needed fixed especially in a day when communication is done by email only.

John H. on

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The u-box worked great for my need and will be using one again soon, I would suggest the placement of more internal tie down points within the box. I would suggest at least 6 points per side, located center and between 6 and 12 inches from the floor and ceiling and 9 points woluld be better yet. The additional points will allow users to more easily secure items in transport and reduce damage claims to U-Haul

Gina S. on

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JEFFERY B on

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Everyone was great

Shirley W on

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great

Brad and Rhonda W on

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Victoria and her team are excellent. Great experience.

Paul H on

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Not a good experience. They messed up a rental contract to the point of having the wrong person and credit card on the contract.

Jason H. G on

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Victoria I an AMAZING manager. She was funny, very personable, and as helpful as one could be. This experience could NOT have gone any better. I appreciate Victoria`s professional/personal service.

ERICA C on

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Very friendly and accommodating staff. Appreciated the hand dolly for moving utility trailer into storage spot. Fine facility.

CHRISTINA C on

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Nice facility, clean, staff is amazing. Thank you Victoria Michael

joshua w on

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Great place,thanks for all the help!

joshua w on

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Great place,thanks for all the help!

Lesly H on

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Victoria and Michael were a delight to deal with and believe me I was in that office a lot dealing with moving help issues and the last minute addition of 2 u-boxes to my order.

Jamey K on

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THe staff was helpful and wonderful, always available.

Dawn H on

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Thank you for the awesome customer service

ROBERT M on

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The staff provided 100% information and assistance to take care of all of the questions and needs I required.

Shannon M on

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Great experience. Very helpful great pricing.

Wiliam P on

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Great staff, great experience, Victoria was very helpful and pleasant

STEVE M on

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Excellent people here. Always friendly, easy to work with and accommodating. Doesn`t get better then these fine folks

Dean T on

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Victoria was a pleasure to work with. She helped me find a uniy so now I have a piece of mind knowing our things have a place to store till our home is built.

Bill L on

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Your staff was incredibly friendly and helpful for my truck rental and storage needs. I felt they went above and beyond in helping me.

denna l on

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You guys are the worst! They began harassing me for a payment that wasn`t due....mind u....I emptied the storage within the 1st mnth.

Rebecca W on

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Great facility and staff!

andrew g on

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best customer service!

GERALD B on

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Very nice and clean establishment, staff are very pleasant and considerate to our needs. Excellent service for 18 months.

Rhonda S on

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Uboxes and staff were great.

Adam P on

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The managers at this location we amazing, super friendly and extremely accommodating. Kuddos to the managers at this facility!

JOSE A on

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It was good

PAUL S on

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Would use again

Rhonda S on

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UBox late delivery was due to moving helpers Mr. Nice Guys. The UHAUL store had the boxes ready to go at appointment time. Victoria and her staff were professional and friendly.

KAREN F on

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This location is very handy for anyone that has a cabin on Mt. Charleston and needs to store anything. This location was perfect, a 20 minute drive away.

gregory l on

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The operators of this facility were very friendly and helpful. They did an excellent job assisting our needs. We will certainly use them again in the future.

SCOTT R on

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Both the Mrs and Mr and staff were extremely helpful and pleasant. I had a great experience and will choose THIS U-Haul again when I have storage needs. Thank You so very much!!!

JEREMIHA H on

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Great place,I would definitely recommend and come back

Joann L on

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so friendly and helpful. made the move so much more positive

CHERISH M on

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Great customer service, overall excellent experience.

Rachel j on

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Facility was very clean, and staff was very friendly and helpful.

Melissa S on

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Staff was friendly and welcoming. Was most impressed how patient they were as I had to bring my three kids with me to rent a unit and they were great with them.

Amelia J on

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The staff here are awesome, very helpful and made the experience enjoyable.

Almeta W on

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I`m not sure if a month free is a current promo or not but after the few weeks I had it was a great bonus. it certainly added light to the end of a dark tunnel. Great blessings these owners are!

SERGIO M on

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Fast and Friendly.

KI K on

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Very friendly and helpful staff.. Always clean and well maintained office and the whole storage! Thanks

NICHOLAS D on

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Everything was easily accessible and clean. Staff very professional and helpful.

CLAUDE C on

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Young lady that set me up was great, was referred by Rachel Headrick. Great facility.

MILLIE L on

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Clean, secure, and friendly helpful staff.

KERRY B on

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Great service.

TODD H on

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The staff was very knowledgable and helpful with out needs. I would definitely use this u-haul storage again.

ANTHONY S on

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Nice

katie p on

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I believe their names were jazmin and Ashley and they were both very knowledgeable. They helped us out a lot and they deserve some recognition : good job ladies! They were funny too :

TURY C on

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Next time I`ll make sure to keep receipt on day of checking out ... It was actually the 8th or 9th of March ... Otherwise everything was perfect! Have never rented at a better place of storage:

DAVID M on

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Very helpful staff. I will definitely rent there again.

GRACE L on

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It was a great experience especially when we arrived 30 mins before closing.

SCOTT R on

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The staff are very friendly and helpful! I feel like my things are in great hands!!

TARA Y on

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The man who helped me went above and beyond. I am so grateful for his help and kindness!

RUBEN R on

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MIESHA D on

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I placed a reservation online for a storage unit. I was pleasantly surprised with the my whole experience. I will definitely recommend to my family and friends. Thank you!

BARBARA B on

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Victoria and Michael are very friendly and accommodating. Didn`t mind when we changed dates on truck rental to empty our storage area we had for a year. Always super helPfu superb customer service.

ASHLEY C on

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This the second time I have used their facility and I was extremely impressed both times. It is nice to see such a large chain still has locations with such friendly management and staff.

SHANNON P on

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Michael is a great asset to this location. There is so much going on daily at this larger location and he is on top of it all! No man is an island.. He has a good staff working for him, as well.

LENN G on

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Realy nice people. Did there jobs very well.Very helpful. good job guys

MARK P on

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Excellent

Stephen L on

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Extremely easy to unload my box.

RITA B on

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Ladies assisting were very efficient, making the experience fast and pain free.

DEAN C on

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Very informative and heipful with our situation

DAISY J on

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Very nice and helpful staff.

CAINE P on

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Overall very please in all areas!

TED E on

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Incredible customer service. A++++

DAVID M on

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RUSSELL W on

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The staff at this facility is very professional and pleasant to interact with. They are doing a great job running this location. I tell all my friends to use this location.

NICHOLAS D on

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Things couldn`t have been easier to secure a unit. We walked in and 15 minutes later had access to a unit. The facility was extremely clean and easy to access our unit on the 3rd floor.

TIFFANY S on

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The staff was extremely helpful and friendly. They were more than accommodating toward my needs!

DEAN C on

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Extremely knowledgeable and helpful. A great benefit for the locals.

RON G on

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clean, great staff

MARIE G on

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staff was great and friendly. The facility is kept clean. You should have the doors extended for big cargos or pallets to be removed from the facility.

LEITHA H on

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Very friendly and professional staff!!

MILA L on

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The staff at this location made my expirence outstanding.

JEREMY B on

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Great experience

DANIELLE E T on

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We used this facility for almost 3 years. The staff was extremely kind and helpful in dealing with us overseas. Especially Victoria, the manager. Highly recommended!

KIM G on

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Great Customer Service. Mike and Victoria Booth make a great team. I even received a conf call from Ashley for my conf res really know how to make you feel welcome.Thank You!!!

RYAN R on

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very nice and secure. staff was great and kept me satisfied

Roger B on

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Good

SAMANTHA W on

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Some confusion on when I left the rental. But all in all my experience was good.

STEPHEN C on

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Great storage facility! Friendly service not usually seen in the self move industry. Thank You!

MARIE G on

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The facility is very clean and it is good to know the area is monitored for security. Tthe staff was very helpful and friendly.

JAMIE B on

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As above.

ROMAINE R on

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Thank you for all the help you guys gave me at your store, I appreciate everything you did, God bless128513

HELENA E on

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The manager Mrs. Booth is awesome. Her treatment of me has been a blessing through a stressful move

JAMIE L on

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They were very friendly and helpful

KIM S on

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This is the cleanest and most secure facility I have ever been in. The staff was extremely accommodating and helpful. I would rent here again anytime. Highly recommended.

THOMAS CAROLE L on

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Everything was easy and convenient, from reserving the storage unit online to the unloading of our stuff. Front desk staff was super friendly and helpful! Highly recommend!

VICTORIA T on

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It was really good An the employees was really nice

CARITA S on

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Staff were very friendly and helpful. Well run facility.

ELLEN M on

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Victoria and Michael are amazing! So helpful and generous every time we use the location!

SANDI R on

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The staff could not have been more helpful and freindly. It made moving just a little easier. Thank you Victoria!

JAMIE L on

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Jaimi was very helpful.

JEFFERY R on

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Should I need storage services again in the future I will definitely be using this facility. Staff was excellent and facility was super nice and clean.

CHRISTOPHER H on

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We will need a storage unit again next spring. I will be coming back to this location!

GERALD W on

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Victoria is very professional and friendly exceeds in all aspects of customer service expectations.

FREDERICK C on

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This location was perfect for my situation I loaded up and my items and they were the same way I place them in. Must us if you have valuables or military going overseas.

STEVE D on

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The manager helped me get settled in ans showed me around so that I was comfortable with where I needed to go and little things that would help me make my move easier. Super friendly.

BRIAN M on

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Very good

TONI C on

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I`m very disappointed in the behavior of the manager Victoria Booth. Her professionalism was horrible and it display dishonesty as she represented U-haul. I have filed a complaint against her.

TONI C on

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I`m very disappointed in the behavior of the manager Victoria Booth. Her professionalism was horrible and it display dishonesty as she represented U-haul. I have filed a complaint against her.

CARITA S on

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The staff are very helpful and friendly. Excellent service so far and the facility is top notch.

JOETTE R on

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Victoria and Mike are fantastic. They do a great good keeping the facility clean and safe. We will be renting space there again in the future because of this.

DANI F on

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I really like U-Haul. I am very happy with my decision.

STEPHANIE J on

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Very easy to sign up. No hassle with anything.

STEPHEN C on

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This is by far the friendliest moving/storage operation I have experienced! I can honestly say the staff here are as helpful as they come- thank you!

JEFFERY R on

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By far the best customer service I have ever had. I would personally like to thank the owners for being so helpful when no one else cared. Friendly, courteous and very generous.

BROCK E on

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While i was deployed, i had some issues with my bank and the manager was very helpful and patient with me. Very excellent service!!

JOSHUA S on

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Staff is top notch and the facilities are clean and secure. The most helpful staff I`ve ever encountered. They deal with you on a personal level to find a scenario that helps you the most!

DAVID B on

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very good

JULIA L on

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manager at this facility went over and beyond to make us happy. she is the right person you have working there. She welcomes all there with a great smile

SALVADOR V on

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Super good service! excellent overall %100 thanks for taking good care off my stuff! Sal

BRANDON P on

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Great business, great staff

CAROL S on

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I found that this facility`s level of service was very good. They were helpful and knowledgeable.

MICHAEL M on

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Ashley was very helpful! Great experience so far.

NICHOLAS G on

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Very helpful and friendly service.

ERIC W on

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The service was good. I would use this storage facility again and recommend it to others.

SUSAN G on

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Superior staff,excellent place.

JOHN L on

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Great friendly service

LISA J on

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Victoria and Michael Booth are the best! Our experience with them made my day. Very helpful and friendly. Thank you so much!

JOSHUA S on

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Probably the most customer friendly place I`ve EVER encountered! We can`t thank them enough and will be your best advertisers for as long as we live in the area. Thank you Michael, Victoria and Laura!

JAMES I on

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This location offers a military discount of 10% off your monthly rental price, and unlike Public Storage, I experienced no rate increases while I was deployed!

STEPHANIE L on

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N/a

JANET M on

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Staff did a great job.

LENNY A on

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Outstanding

TERESA P on

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Was very easy to access my storage. Loved that I was able to pay online, I moved out of state and it was much simpler that way.

WALTER R on

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Nice facility, friendly staff.

MEGAN W on

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Victoria and Michael are great. Very attentive and courteous without all the fake formalities. Really made my experiences pleasant. I will definitely refer all my friends and family to this location!

DAVID H on

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The staff was very friendly and courteous. Very clean and easy access to the storage unit.

TERRIE P on

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The staff was very helpful, friendly, and knowledgeable.

ROBERT I on

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Friendly and helpful staff made the moving process easier.

JASON W on

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I was extremely satisfied with property and the staff. The cleanliness of building was impressive. i would absolutely refer.

BRENT V on

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The people here will work with you and i recommend this facility to anyone!

CINDY T on

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I am military, I never received my discount no matter how many times I brought to management attention also I did not like having to pay for a full month storage when I was not renting.

JOSHUA C on

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Staff was friendly and fun, facility is very clean and accessible.

SHANEESE J on

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I had problems every month with you calling me after my payment had been made and I kept trying to enroll in autopay and it never worked. Horrible experience

DARREN C on

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Great customer service, flexible hours when needed, great services, friendly staff.

BRADLEY H on

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Awesome management and staff best you have in the valley!!

MIKE M on

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Access hours in the AM hard to work with

DONNA T on

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Very clean facility.

BRADLEY H on

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The Staff are amazing here I am very impressed with the on site management staff and there helpfulnessThank you thank you thank you to them both. Regards Brad Rachel Headrick

ELONDA P on

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Received great customer service!

JEFFERY M on

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It`s refreshing to experience some truly awesome customer service.

RODOLFO V on

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Need more carts!

CAMILLE V on

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N/a

CINDY T on

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excellent

SALVADOR V on

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Happy, the lady that helped us rent a storage was really nice and provided us with excellent service :

LOU ANN F on

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It was a nice facility and the staff were very nice.

AURTHUR C on

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The staff was very helpful and friendly and made it easy to rent the storage unit.

LORI OSBORNE C on

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Very pleased.

PHIL V on

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Everything you would expect and more

MAGALY D on

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Friendly an excellent customer service

BONNIE C on

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Loved the staff and made our moving experience terrific. Thank you!

ANTHONY S on

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Best storage unit experience we`ve ever had. Thank you so much.

DONNIE M on

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Very nice, convenient, and friendly staff.

BONNIE C on

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Putting all the items of our house is a small portion of the big move we are making but you guys made it excellent and took a load off my shoulders. Thank you for incredible service!

VICKI H on

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Personnel were all awesome, each time we spoke with them,whether in person, or on the phone.

VICKI H on

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The ladies were all very helpful.

DONALD P on

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VERY NICE AND VERY EXPENSIVE IF I CHOOSE TO CONTINUE STORAGE AFTER THREE MONTHS

LINDA L on

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I really did prefer it when it was Storage One as I really liked the couple that managed it. U-Haul has done a great job continuing the cleanliness and security. Staff are okay.

JOHNNY D on

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Very nice to work with, the manager was always friendly and always had a smile on her face.

SHAUNE E on

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Incredibly impressed with the service we received there. Kind, helpful and willing to help however they could. Definitely useing them again! They are great with military families!

CASEY C on

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Thank you so much for the help, assistance and cooperation. We enjoyed the relationship and the service was awesome. Frank Cornett

MAGDI G on

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Sherri is exceptional!

WANDA G on

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This uhaul is perfect thanks

DAVID H on

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Clean Hallways and storage containers

KELLY O on

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We were charged inaccurately every month. Our unit would have a facility lock on it when our account was up to date. The gates wouldn`t open with our code, clicker, and swipe card.

TRUMAN T on

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The cost skyrocketed when U haul bought out storage one. My previous contract price more than doubled. It was cheaper to donate the things in storage versus the cost of keeping it.

AMBER R on

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Prices are way too much!

PHIL V on

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My rental could not have gone better

PHILIP G on

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just WAY TO EXPENSIVE!!!!!!!!!!

KRISTAN W on

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The staff at this location was extremely helpful and friendly. The furniture pads had been left out of the boxes, and they actually drove them to my house.

MICHAEL C on

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Sheri was awesome and very helpful! She answered all of my questions and made the process very easy. She provided some of the best customer service I have ever received!

DANIEL M on

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Great staff and facilities.

DEBORAH D on

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felt my items were safe from theft and critters.

BRANDON K on

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Excellent, well maintained facility

ANTHONY S on

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Mgr. Sheri Bozner is very customer service oriented as well as her staff of David and Cathy. Full cordial attention was given to me at all times.

JULIE P on

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Very nice people in the office.

ROBERT M on

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Very Clean. Every staff member I dealt with was very nice. It would be nice if you could prop the door open when you were carrying stuff.

BRIAN B on

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Storing my boat here has been a great experience. Thank You!

JARRETT M on

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I found the staff friendly and helpful. Would prefer that they prorate the rent, but they still did their best to accommodate me. Thanks!

NIKKI B on

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You guys are great, keep up the good job!!! :

STUART P on

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Friendly and efficient

JAMES F on

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Great facility I would rent from them again

THEODORE A R on

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We had a perfect experience overall. They were some of the friendliest and nicest people we have ever worked with.

LEIGH J on

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Very nice Staff

JUDD W on

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Very friendly and helpful staff