Customer Reviews for U-Haul Moving & Storage of Rainier Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Rainier Valley

Overall rating:

Reviews without text are currently hidden. Show them

Matt S. on

Rating:

Only improvement would be to speed up the rental process especially if done online ahead of time.

James L. on

Rating:

Have your gas tanks filled before you give them to your customers!

Alicia M. on

Rating:

Customer did not leave a comment.

Marisa R. on

Rating:

When I arrive to pick up everybody it was pretty busy but they got me into a Van with-in 10 minutes. When I returned it reminded me of Les Schwab the guy pretty much came running out and got me on my way very quickly. I would definitely use this location in my future rental needs.

charlotte s. on

Rating:

It would be nice if corporate uhaul could communicate better with the location

Mitch W. on

Rating:

Location did not have supplies that I ordered for rental, forcing me to purchase them for this one time use.

JOURDAN R. on

Rating:

Everything was fine, but I returned it with more gas than I needed to, was told I would get a credit back, but didn't. It was only $5 though, so not a big deal.

PAULA M. on

Rating:

Took me, from the time I walked in until I left, 45 minutes. Only one person ahead of me when I arrived and she bought boxes. One person already in midst of transactions. Not pleased

Jason S. on

Rating:

The site allowed me to reserve a 10' truck, but the location only had larger trucks available.

Victoria V. on

Rating:

Make sure to instruct customers on where to drop keys for vehicle, and what to do if there is trouble with the online afterhours drop off

Bobmond C. on

Rating:

Customer did not leave a comment.

Sandra L. on

Rating:

Customer did not leave a comment.

Ignacio H. on

Rating:

Customer did not leave a comment.

Jeff W. on

Rating:

The manager over charge and ignored my request for the invoice after I made several phone calls and never return my calls.

Signe K. on

Rating:

Had to wait the one person was helping other people. Not her fault. Was very kind by the time she was able to check me off.

RICHARD R. on

Rating:

Great experience - in an out quickly. I just needed a truck for in-town use for a few hours. It cost much less than I anticipated.

Rexford B. on

Rating:

Super easy experience, great to be able to half check in online.

Debbie S. on

Rating:

Customer did not leave a comment.

kimberly j. on

Rating:

Customer did not leave a comment.

Chayada A. on

Rating:

Friendly staff. Very efficient.

Ashton H. on

Rating:

Was overcharged by over $100 at location, was emailed receipt, so did not know until I got home. Called customer service, who were unable to enter the note into the system, but needed a note to talk with the GM at the location. However, they said if I called the location, I would just be sent to customer service. Terrible. Went to location. They reversed the $100, but charged me for three gallons of gas. I drove a total of 9 miles, in a van which gets 18mpg. How could I possibly use 3 gallons of gas? Didn't seem worth arguing after the already terrible experience. Enjoy your $12.50.

Rachel P. on

Rating:

We waited in line for an hour for our reserved rental and still had to pay for the deducted time.

COLLIN W. on

Rating:

Everyone was friendly and clearly explained the rental agreement. Thanks!

Steven M. on

Rating:

Customer did not leave a comment.

Jason S. on

Rating:

Excessive wait times

James H. on

Rating:

The staff was amazingly plesant and helpful.

Zhuoyuan L on

Rating:

There is the same day pick-up option in Seattle. But when I called, the customer representative was very unfriendly, didn`t want to offer me this option and asked me to move out my place.

Russell P. on

Rating:

Customer did not leave a comment.

JoAnne E. on

Rating:

Customer did not leave a comment.

Alexander S. on

Rating:

Customer did not leave a comment.

tyler b. on

Rating:

Everyone was very nice and accommodative. I enjoyed this location significantly more then the previous.

Joanne B. on

Rating:

Very helpful and made it all easy . I will go back next time.

leo M on

Rating:

The moving team that came by was the greatest...Chris is an amazing man.

Amanda C. on

Rating:

Amazing customer service at this location- very friendly and efficient.

Alita R. on

Rating:

The employees at this store are on the ball: knowledgeable, speedy and pleasant at 8:30 in the morning.

MARGRET D. on

Rating:

only wish is that the gas tank had been at least half full when I received. Love this location ...... employees always helpful and friendly. This time it was Maria!

steven w. on

Rating:

booked in the morning, picked up in the afternoon... ez pezey... even stopped in an hour early, and the van was ready! nice folk

Zachary M. on

Rating:

Great Customer Service! They were really busy but were able to keep folks happy

Amber R. on

Rating:

Nothing

KEATON S. on

Rating:

Here's a quick story. I recently rented and returned a U-Haul truck after driving it 17 miles. Due to time constraints, I had to drop the truck off without refueling it. I rationalized this because I had been told that I would have to pay $4.25 per gallon, and since I only drove it 17 miles, I assumed that the truck would require around two gallons. Instead, they put in 5 gallons (~$20) and charged me the $30 refuel fee that was never communicated to me. Yes, I now see that there is a disclaimer printed on the back. But when I asked about the refuel fees to an employee, they only mentioned the $4.25 per gallon. So what can you do to improve for the next customer? I would recommend telling people about that fee, especially since you give customers trucks with 5/16ths of a tank and charge the fee if it's returned below 4/16ths.

KAtarina P. on

Rating:

maintain vehicles better

Patricia N. on

Rating:

Your guys were awesome! Thank you very much!

ERNEST C. on

Rating:

Bigger parking lot

Amara F. on

Rating:

Customer did not leave a comment.

Gregory T. on

Rating:

Customer did not leave a comment.

Ian H. on

Rating:

Customer did not leave a comment.

brandon b. on

Rating:

This was an absolute DISASTER. Shayla was the worst person to deal with. How she is a GM, I HAVE NO IDEA. My problems are: 1.) she is terribly unresponsive. Promises to call back or follow up and does not. 2.) She did not follow up with my apartment complex like she said she would which led to me finding out the day before move in that they would not allow the Ubox. I ended up getting an exception but needed same day drop off and pick up which did not happen. 3.) The day of the move, I had a 2.5 hour window to have the Uhaul truck (I HAD TO RENT). My boxes were promised to be brought down first thing in the morning, so that I would be able to be at my complex by 12:30. I showed up at 9 AM, and the boxes are nowhere to be found. They LITERALLY cannot find my boxes. At noon they tell me it is at a different facility where I have to drive to. I do not get everything loaded until 1 PM leaving me 90 minutes to drive to Seattle and unload everything. Obviously this did not happen, and caused soooooo many more issues. 4.) In the end, no apologies, no follow, nothing. I spent $200 on Uboxes, $90 on delivery of them, $150 for a permit to park them, and $100 for a truck. I also had to drive 35 miles to where everything was stored. I would have had a $100 move, but elected to "make it easier" with Uboxes and got bones for $440 additional and extra time

Marcia M. on

Rating:

Customer did not leave a comment.

HELEN P. on

Rating:

Customer did not leave a comment.

KATHALEEN P. on

Rating:

The express check-out I signed up for wasn't observed, they were short-staffed. The 15ft truck had a faulty transmission (wouldn't shift out of second gear) so it ran hard and used excessive gasoline. Also a dolly was in the truck that I did not order.

MARIANO D. on

Rating:

Great staff, professional, great attitude and customer relations. Very helpful and knowledgeable. Will definitely recommend to friends and will use their services again. Thank you!!

SUZANNA B. on

Rating:

Customer did not leave a comment.

Sarah S. on

Rating:

Customer did not leave a comment.

Scott E. on

Rating:

Customer did not leave a comment.

betty p. on

Rating:

The first woman I talked to was not thorough however when I called back for some clarification which prompted a change the 2nd woman was patient, clear and very helpful. Both were pleasant.

Trevor M. on

Rating:

Customer did not leave a comment.

clare m. on

Rating:

I was overcharged for fuel on contract 80806317 because the fuel level was recorded incorrectly ($12.75 fuel charge for 6 miles of driving). I called U-Haul to request an adjustment and was told the GM would return my call; he has not called. Unacceptable.

COREY T. on

Rating:

I guess that there are new employees working at this site.. They are always friendly and very helpful. Cool guys!!

ANNE DAILEY C. on

Rating:

These guys are Awesome!! Thank you again Ronnie. You're always so helpful and professional- Anne

jason h. on

Rating:

Customer did not leave a comment.

Jessi M. on

Rating:

Customer did not leave a comment.

Steve D. on

Rating:

Customer did not leave a comment.

KURT W. on

Rating:

Customer did not leave a comment.

IVONE C. on

Rating:

Great customer service! Friendly staff!!

Eli F. on

Rating:

Friendly staff, mis marked gas tank claiming it was a half tank - I drive 2 miles to my apt, loaded it, hopped in to move it and noticed it was at a quarter tank.

Kristijan R. on

Rating:

Customer did not leave a comment.

Mark F. on

Rating:

Customer did not leave a comment.

Erin K. on

Rating:

Customer did not leave a comment.

Kenneth E. on

Rating:

Location messed up my reservation. As part of correcting the issue I agreed to take a smaller vehicle and they were to take $50 off of the order. The $50 was never refunded and the store did not return any of my calls. I was one of three people in the store with issues with orders.

lynda w. on

Rating:

Have parking available for customers.

Richard D. on

Rating:

The inside of the truck was dirty and wet. Luckily all the things we hauled were wrapped plastic, but we had to wipe them down when we arrived at our destination. Service was fine art the shop.

Jacob W. on

Rating:

Customer did not leave a comment.

philip p. on

Rating:

Customer did not leave a comment.

sheryl s. on

Rating:

Rainy day so I chose a van for a local craigslist pick up. It ran great - radio reception good. I think having blankets to rent was a plus. Got my new bookcases home in great condition. The van was easy to drive.

Stephen W. on

Rating:

Customer did not leave a comment.

JOHN J. on

Rating:

Ty the manager and Santa one of the employees provided exemplary service I would hire either of them in a heartbeat.

mary m. on

Rating:

The sale associate that help me with my reserved rental was great, he went well out his way. But when I first arrive I ask the manager did he have any trailer available to rent he told me no. Even though when I arrive he was hitching up this gentleman truck and their was at least 8 trail sitting there. Then proceed to tell me that all their trailer we reserved for the day. I asked if he could check any other stores near by and he said no because they were all not open yet. So I called the Uhaul 1800 number and the customer service told yes they had a trail and reserved one for me. I truly hope this manager did not treat me like this because I was African American, but did fill like this. His excuse to the other sale associate that help me was I didn't know you had a reservation, the only problem with that response was that I didn't have one when I walk in the store. I only got one after he told me he had no trailers because they were ALL reserved. This is my neighborhood Uhaul that I been going to for a long time and this hurts to be treated this way. I was renting this trail to move something for a fundraiser I was doing for my churches Children Ministry. No one should have to good through this.

JOE M. on

Rating:

Very Nice as Always!!!

Jeffrey Z. on

Rating:

About a fifteen minute wait. Otherwise all good.

PETER D. on

Rating:

Very impressed by the hard working lady who helped me. Hope you are paying her double-time for doing the work of two guys. Again, very impressed!

Wakeda H. on

Rating:

Thank you for a wonderful experience

Larry R. on

Rating:

Unit was very old and the interior of the trailer was dirty with sawdust.

Michael C on

Rating:

Friendly, professional, helpful staff.

Don N. on

Rating:

Customer did not leave a comment.

Ignacio S. on

Rating:

Customer did not leave a comment.

naomi g. on

Rating:

Everything worked out well. They staff were very professional. We left a Comcast box in the truck's cab and they called back the day after we turned it back in to let us know they were holding it for us. Very nice and lots of integrity. Good group!

Jessica K. on

Rating:

Customer did not leave a comment.

Cindy G. on

Rating:

Staff was friendly and professional. Colby (Colburn), who checked me back in was especially nice to work with:)

yujian y on

Rating:

The delivery person was super professional, knowing what she was doing and came picking up on time

DAVID P. on

Rating:

Santa was all I could have asked for as far as customer service...fast and friendly. She should be commended! David Posner

Jerold A. on

Rating:

Customer did not leave a comment.

Mark D. on

Rating:

Customer did not leave a comment.

Ekatherina C. on

Rating:

Our truck leaked and got all of our stuff wet. We called customer care and the girl on the phone said she would attach a note to our file. We get to the store to drop it off and there is no note, the employees answer was well that sucks file a claim. And to top it all off when we check the truck back in the employee tells us that someone sold us the wrong plan and it would have been cheaper to drop off the truck by our new house versus driving it back to that location. So a lot of our stuff is ruined and we are out $250 with awful customer service experience. We will never recommend uhaul to anyone.

Annavon R. on

Rating:

Keep up the good work

NOEL D. on

Rating:

Very polite and professional staff

Jermaine B. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

I returned the truck overnight. I got an email two days later saying it was late I filled it up with gas and got charged for more gas even though I have proof I put back the right amount.

PAUL L. on

Rating:

This location had some positives and some negatives. The negatives were that they didn't have the equipment we had ordered, the truck wasn't ready at the time it was supposed to be and it took an extremely long time to complete. The positive was that the people who worked there meant very well and were very nice. And I am not sure that its their fault that the truck or equipment was not ready so I think the people were the positive side.

Thomas G. on

Rating:

Very friendly service staff.

Kirsten S. on

Rating:

A few things. I asked for a clean truck and newer, got a dirty cab truck that smelled a bit of cigarettes. Also, annoyed by the gas situation. The gas tank isn't full, you are suppose to guess how much to fill the tank to the level you were given it to. Seems to me that's just another way for the company to get more money. Also, bought a wardrobe box and the pole was not included with the box so the box was useless. To get refunded I was suppose to bring the box back. They would not give me a credit for the box. This annoys me.. We left the box at the old place because we couldn't use it and there was no room in the truck to put it. I wasn't about to go find the box to get my money back. Poor service, I should not have had to even have to return it, the pole (or metal rod) should have been there!

dente r. on

Rating:

Great Customer Service!!!!!! AAA+ Management!!!!! Better than Penske!!!! I'm coming back whenever I need to move.... Regards

CHRISTINE N. on

Rating:

Customer did not leave a comment.

john m. on

Rating:

Customer did not leave a comment.

David P. on

Rating:

Customer did not leave a comment.

John R. on

Rating:

I tried renting a van at the Stacy St location and the person at the desk there was overtly hostile to my attempt to get information on equipment and prices. I went to the Rainier location instead and the manager there was very helpful.

Douglas Z. on

Rating:

Very busy and a bit of a line on Saturday morning, but that is to be expected. They had 3 or 4 people working the desk so it moved reasonably fast. Good customer service.

DALE L. on

Rating:

Customer did not leave a comment.

Swan E. on

Rating:

I respect that it was the one of the busiest times fo the month for Uhaul. However, my equipment I'd ordered and needed wasn't in the truck. And the young man ringing checking me in, was quite short. If I'd never rented from Uhaul before and remembered certain points like filling the gas back where it was I would have been overcharged for not knowing. He also made it his business to pull everyone's vehicle up for them to the door. Not ours. When I called to ask that the equipment be taken off my credit card. We found that he had not even placed an order for the dolly which was the most important need. I was also told by the person who answered that i should have looked in the back to check, which I get but without communication from my agent I didn't know I had to check up on them. I would still recommend Uhaul because I am truly grateful for your services. Overall I'd suggest he treat each customer with equal respect and slooooow down.

Caitlin W. on

Rating:

Customer did not leave a comment.

tikeon s. on

Rating:

Customer did not leave a comment.

Cindy C. on

Rating:

Customer did not leave a comment.

Katie P. on

Rating:

Very friendly staff--helpful and efficient. We'll be renting here again in the future when the need pops up.

Sarah K. on

Rating:

Customer did not leave a comment.

henry b. on

Rating:

Customer did not leave a comment.

sarah a. on

Rating:

Customer did not leave a comment.

Rayanna P. on

Rating:

Customer did not leave a comment.

GIL B. on

Rating:

I never received a receipt after I dropped off the truck. The attendant said he would send a copy via email and it never arrived. Everything else about my experience was great!

Michele G. on

Rating:

The customer service representative wasn't very friendly and things were not like we were told that they would be when we went to get the truck.

William S. on

Rating:

Customer did not leave a comment.

richard l. on

Rating:

Wish there was parking for my car

Greg W. on

Rating:

Colburn helped me at the front desk, and was OUTSTANDING as the face of U-Haul. I was impressed with how he processed information and took responsibility for creating a great experience. Colburn should be the prototype for qualities you hire.

Bryan S. on

Rating:

Customer did not leave a comment.

Daniel L. on

Rating:

Return guy hassled me about the fuel gauge placement after refueling immediately prior to return.

Munish P. on

Rating:

Customer did not leave a comment.

Patricia C. on

Rating:

Customer did not leave a comment.

Geoff K. on

Rating:

Customer did not leave a comment.

WILLIAM R. on

Rating:

Everything was Excellent...Thanks guys blessed Sunday....God bless.

Christine S. on

Rating:

Gregory Kodysz was really helpful and fast. He made the experience much better. Thank you

robert b. on

Rating:

I attended by Colburn Atkinson and he was one of the most helpful, friendlies customer reps I have ever had contact with. I will use Uhaul at this location again because of Colburn. Thank you.

Mariah M. on

Rating:

Customer did not leave a comment.

George R. on

Rating:

I had no problems. Then we loaded our musical equipment to come home. We latched the 5x8 trailer, and when we got home the trailer door was wide open. It was pad locked on the way there, but not on the way home. But it definitely was latched. We lost some things that are irreplaceable. This is really upsetting. The latch came undone from bumps or whatever... Not very happy with what happened, and I don't think there is anything you can do, cause the items lost are irreplaceable, except the White luggage that was pretty brand new. It had a statue and some ceramic skulls. The statue was a one of a kind. Gone.. FYI....

EMMANUEL T. on

Rating:

Customer did not leave a comment.

gerard g. on

Rating:

Customer did not leave a comment.

ramona g. on

Rating:

the truck was not clean but they gave a discount to compensate. That was very nice of them.

Genevieve B. on

Rating:

All employees were kind and provided prompt service. Truck only had 1/4 tank of fuel. Right rearview mirror was dangerously damaged. Cargo area was not swept out. Was charged 10 more miles than I drove (I only drove about 6.4, was charged for 16.4), but decided it wasn't worth my time to get the $15 back. Parking lot is terrible. No spots for customers. No clear pick-up or drop-off locations.

Julie V. on

Rating:

Checking in ahead to save time helped. The whole process, from reservation to turning oven the keys went smoothly. Staff were very helpful and friendly!!

roland c. on

Rating:

Make it a policy that truck rental reservations must be made over the phone rather than over the counter. At one location I had to wait 15 minutes with 4 other customers while one guy tied up the only employee because the guy was unable to make up his mind over a reservation.

Tina S. on

Rating:

Exceptionally fast check-in, very polite staff and nice equipment!

MATTHEW S. on

Rating:

Customer did not leave a comment.

Zachary C. on

Rating:

Customer did not leave a comment.

Bill D. on

Rating:

Great Move!!

Brandon P. on

Rating:

Thanks for help removing the lock!

KENNETH G. on

Rating:

My total amount was NOT adjusted to account for actual mileage used and I was overcharged. I would like the charge to reflect the actual mileage I drove and not the liberal estimate I gave at rental. On check in there was no consultation from the staff to clarify how many miles were driven and what the gas level was, and I received no new paperwork to show the actual amounts. Only a verbal guarantee that this in fact would be done and that I should trust that it would be. Would like a final itemized bill from your company.

trevor p. on

Rating:

Everything was great. Staff was super friendly and helpful.

BRUCE G. on

Rating:

Stopped in with no reservation and was quickly on my way with a new van. Love the new Ram vans! Great service this visit!

Russell L. on

Rating:

Customer did not leave a comment.

HARRIS K. on

Rating:

I rented a pick up truck and due to the weather the bed had frozen Ice on it. A person named Ty went out of his way to remove the ice before my departure. You are fortunate to have such a nice person at this store. I'm 110% pleased. Thanks. Harris Klein

Harry P. on

Rating:

Customer did not leave a comment.

alvin f. on

Rating:

Customer did not leave a comment.

RYAN J. on

Rating:

It's about time! My experience in the past has not been to good, the new guys are amazing, easy to work with.

Rita W. on

Rating:

Rental and return process was quick and painless. The truck was clean, worked great.

TRICIA F. on

Rating:

Customer did not leave a comment.

Karen V on

Rating:

The younger guy behind the counter should get a medal for his work on 1/2. He was patient, kind and transparent with me when I rented a unit that wasn`t big enough. Please recognize this man!

Lauren A. on

Rating:

The wait was much longer than anticipated to pick up the uhaul.

KEVIN C. on

Rating:

Customer did not leave a comment.

gary v. on

Rating:

U _Hull was great . One phone everthing was set up for the next day. Everone I talked with was eager to assist me &see that I got the best deal and great rates

Ryan B. on

Rating:

Customer did not leave a comment.

Charles L. on

Rating:

Customer did not leave a comment.

Devin A. on

Rating:

Never using uhaul again. One of the worst customer service experiences of my lifetime. I intend to bad mouth uhaul at every available opportunity, you've earned it.

KENNETH N. on

Rating:

The U-Haul specialist that helped us working alone on New Year's day she did an outstanding job. An unruly customer ahead of us was spewing profanity and disrespect to the U-Haul representative. She handle the situation with professional and courtesy. Outstanding Customer Service.

Michael F. on

Rating:

Customer did not leave a comment.

Gary L. on

Rating:

Much better experience, especially the people, than my previous rentals here. Thanks.

Robert M. on

Rating:

Customer did not leave a comment.

BILLY P. on

Rating:

Customer did not leave a comment.

Milton I on

Rating:

Everything went as planned. I`ve heard so many sad stories about moving stuff from one location to another, but the u-haul experience was superb.

Phil H on

Rating:

Very reliab

Rebecca S on

Rating:

box was bolted shut when I got to my location to unload w movers waiting. Uhaul was supposed to remove screws but forgot. It wasn`t a normal nail you could remove yourself and required a special tool

Chris A on

Rating:

Both the U-Haul delivery drivers in Seattle and Winter Park were amazing!

Yukon Trading C on

Rating:

n/a

Amanda C on

Rating:

U-Haul Moving Storage of Rainier Valley exceeded my expectations. They provided a stress-free move. Thanks guys!

denise r on

Rating:

Could have used a little more communication from the driver. Was never given confirmation calls on either end. Just the I`m on my way call

rick l on

Rating:

They did fine, probably need more staff

STEVEN S on

Rating:

When I cleared out my unit, I found many many mouse droppings on my things. Adequate carts are not provided. Entry to and exit from rear driveway is inconvenient parked cars.

Casey H on

Rating:

I had some trouble finding out when my box would be delivered, but everything else went smoothly.

Corey F on

Rating:

Lots of trouble rescheduling -- the staff were very friendly but the computer refused to set the right date. When my Moving Help arrived, the box was not ready to be picked up.

Garrett S on

Rating:

Gate was jammed. Had to waste 2 hours returning it.

Thomas M on

Rating:

The box was a week late. Uhaul contacted me a few times but mostly it was my moving help that kept me in the loop of where the box was.

Andrew S on

Rating:

Box was days late with no help from the staff as to why. It was all `3rd party shippers`. Doesn`t matter though it was uhaul that was a disappointment to me.

Mark J on

Rating:

Staff was not professional. There are cars lined up alongside the storage units, making it a very tight space.

Katherine J on

Rating:

Unorganized boxes weren`t ready for us even thought we called the day before. Box was moved when we came back for the second load and the staff didn`t know where it was.

Jordan L on

Rating:

You lost track of my ubox, I had to take a day off of work to help you track it down. Your operations could be much better

Eugene B on

Rating:

all very good

Andrea L on

Rating:

*broken lock *did not confirm delivery *did not call backup number *tried to schedule delivery after boxes were already at my house *didn`t inform driver of reschedule

Jessica C on

Rating:

The U-Box was delivered a day late, still waiting for my $50 refund! The box was also picked up a week late -- had to call 3 times to make sure somebody was coming by to pick it up.

Wenting Y on

Rating:

the moving help guys work super fast and very friendly. strongly recommend!

David M on

Rating:

Not enough staff at this location to serve customers effectively. Scheduled a 10 am pickup for my U-Box and did not have access to the box until 12 pm. Ridiculous.

Jordan L on

Rating:

Lost track of my U box, had to miss work to come help you find it, you shipped it very late

Stephen K on

Rating:

The woman who helped was very pleasant, but Ty was very rude and stressed out. Very unprofessional and didn`t appear to want to help or do his job.

Melanie R on

Rating:

This location is very unorganized.

Yulia P on

Rating:

Very good

Steven M on

Rating:

U-Haul box deliverer was amazing to work with. Very friendly and looked out for our needs first!

dave f on

Rating:

Great help from Ben and all the U-Haul team!

JAVIER G on

Rating:

Good job, on time.

Jessica P on

Rating:

Both uhaul members that helped me were excellent and very helpful

mary jo w on

Rating:

Delivery and pick up of box in KC was excellent. Then we lost track of the box.It was delivered to wrong location in WA. We are due a refund because it was over 8 days late.

Grant H on

Rating:

Our res was 1hr late, 1.5 months in advance. Employees were unfriendly/unhelpful/understaffed and frustrated/annoyed/stressed. Directly affected the customer. Awful experience. Would never recommend.

Susan L on

Rating:

System down for 1 hour delaying delivery a day.Uhaul staff said box wasn`t strapped to trailer when dropped it off full of items.Im still waiting for call from manager 2 weeks later. Dissapointing.

John P on

Rating:

none

Amir N on

Rating:

U-Box was supposed to be loaded and ready 8am on Sunday. It was not, 90 minute delay. Employees did not have keys. Delayed my movers.

jack e on

Rating:

I had difficulties from the beginning in Baltimore. Here, the boxes were delivered at 8:30PM after being called in the morning and told I`d get a call to arrange delivery at 2pm. Awful experience

Justin C on

Rating:

customer service was lacking when calling trying to schedule pickup, but the manager was helpful once at the store.

Nicusor Marius P on

Rating:

It was easy, staff friendly and helpful, customer care friendly and helpful, I definitely recommend this service.

andrew c on

Rating:

I have the impression that some staff didn`t quite know what they were doing. While another Greg was helpful and gave me a partial refund because of an hour and a half delay on pick up.

Katrin E on

Rating:

This was absolutely the worst moving experience I have ever had. My box was delivered two days late, no one ever communicated when the box would be delivered, and no one returned any calls.

nina a on

Rating:

The only bad experience I had was with the original booking. I was transferred from one person to the next too many times. I was a bit skeptical about how the move would go but it ended well.

RADU D on

Rating:

Your new contracting system for leasing storage is completely unknown to your staff, and I had to wait for over an hour to have the storage space made available. Extremely upsetting experience!

CLAUIDO B on

Rating:

I didn`t like the system of leaving your id on the counter in order to get a key to get into my unit.

Emelissa B on

Rating:

Non-existent response to phone and email. Multiple excuses on why customer service line doesn`t relay messages to her. Once on-site, too many excuses for why transaction was not smooth.

Theresa T on

Rating:

While there were some slight complications and it took longer than preferable, I was able to load and send off my ubox on schedule.

Emilia G on

Rating:

Great!

BENJAMIN N on

Rating:

There is a serious rodent infestation at this facility. There was feces are over my property.

TODD N on

Rating:

Staff wasted over 1 hour of my time to unload due to incompetence. They were unfriendly.They overbilled my credit card.I will file my complaint with BBB and on social blogs.

RAELEENE M on

Rating:

Lynda and the staff were very helpful. My family came in at the last min and Lynda helped us all get everything situated and handled.

Wendy T on

Rating:

We got the wrong pod back, then a pod with a new lock it had had no lock in the first place with a key that didn`t work. Getting the right ones and getting into them at the end was difficult.

Luke M on

Rating:

Staff was grumpy sometimes rude, probably because they were severely understaffed every time I was there.

Luis D on

Rating:

I had no direct dealings with the staff of this particular store. My entire transaction was online via Moving Helpers. Everything seemed okay. Thanks!

mark w on

Rating:

When ubox arrived my padlock had been cut off! The box had clearly been opened without my permission and then sealed shut again with saran wrap?! Totally unacceptable.

DOREEN M on

Rating:

Lynda is super efficient... I had a auto pay glitch and she fixed it within 24 hours!!

JOHN S on

Rating:

I cancelled unit 114 on Oct 30, 2015 and still get bills notices to pay. Initially I was to get discount on unit but nothing was given. I called national number without any response.

Ravinder G on

Rating:

Lynda was super helpful at the Rainier Valley location. I was sent over from the

Kyle D on

Rating:

Awful. Incompetence combined with hostility when it was MY box that was essentially lost. Some staff tried to help, but I had to do most of the legwork to fix it. Never Again.

Ayako M on

Rating:

The driver did not come on the day It was a promise of 9:00 a.m. It was 4:00 that communication matched I can`t believe it.

Michael M on

Rating:

Great service

Dorianne A on

Rating:

Movers called to let me know they were running late. Had the job done quickly. Very professional

jamie s on

Rating:

2 of the three Uboxes had bad latches that were almost impossible to lock with a keyed lock. Staff at Ranier location called next day saying all equipmt had not been returned.

Lindsay P on

Rating:

Service was unreasonably slow and the location was painfully understaffed. Horrible experience.

Eric M on

Rating:

Uhaul continues to charge me inappropriately for a charge I do not owe. It has been a nightmare to work with uhaul. I want the charge reversed immediately.

Kelly S on

Rating:

Easy to book and work with!

Kelly S on

Rating:

Everything as expected.

Dana K on

Rating:

The staff were all amazing, helpful, and funny!

Mauro T on

Rating:

Staff is disorganized, rude, impatient, have terrible attitudes. Who likes to be treated this way? Anyone? The female was the worst. Not our fault you hate your job, don`t make it so obvious.

Mauro T on

Rating:

Staff is disorganized, rude, impatient, have terrible attitudes. Who likes to be treated this way? Anyone? The female was the worst. Not our fault you hate your job, don`t make it so obvious.

victor m on

Rating:

Worst experience ever.

Luzheng S on

Rating:

The service is convenience and price is acceptable, only if the speed can be somehow faster

GARRETT S on

Rating:

There was mouse poop all over everything I had in that unit, not to mention a dead mouse feet away from where I stored everything. Really gross.

yanbo z on

Rating:

Great. The manager is a very nice lady.

lee b on

Rating:

My shipment -all my possessions, as I relocated- was cancelled and I was not informed. Found out by ACCIDENT and had it shipped- 10 days late. there were other problems. Horrible experience.

Susan B on

Rating:

Love the U Box!

TERRY H on

Rating:

This facility needs to have the mouse problem dealt with. We would have stayed except for this very big problem. Staff is awesome.

lee b on

Rating:

My shipment was cancelled for no reason and without me being notified. Still don`t know when I`ll have my possessions. Extremely disappointed and would NEVER use this service again.

ALEY J on

Rating:

A noxious mix of poor listening skills, cocksure attitudes, and lack of empathy. Go elsewhere if you can.

Kristen S on

Rating:

Terrible customer service

greg l on

Rating:

Boxes were not delivered on scheduled date and the next I was charged for another month of storage!! Scam?

SERGE G on

Rating:

OVER ALL VERY GOOD SERVICE

Jacob B M on

Rating:

This location is always very helpful. They made U-box loading much easier. Big thanks to entire staff.

Aaron F on

Rating:

I didn`t see anyone in-person but the movers had no difficulty.

DEAN P on

Rating:

NO one new what they were doing and they ripped us off

JANINA M on

Rating:

Great customer service!

JANINA M on

Rating:

Location could be inconvenient for most. :-

ANDREW C on

Rating:

Lynda is the best thing about this place. Not the best Uhaul location but not because of the staff. They were all great. I like all of the people that work at this location.

KENNETH L on

Rating:

the staff was great! Your policy to force us to buy your lock for our locker is cheap and a petty ploy to scape out an extra $13.00. We should be allowed to use our own locks.

GREG P on

Rating:

Linda the manager does a fantastic job making sure everything is well kept at the site. She and her staff went out of their way many times to make sure I felt like a very valued customer.

MICHELLE A on

Rating:

Staff was mostly rude/prices too high. Unit keys would not be released an hour before close. My husband was not allowed to come to the storage unit without me because of a company rule.

Vanessa J on

Rating:

Need Better communication. Was yelled at by the manager in downtown Seattle off Rainier because of approval for something that Isn`t allowed at the store. You should give suggestions of movers.

Eric A on

Rating:

200 characters does not cover it and you will probably see the published report.

ANDREW C on

Rating:

I would never come back. I have no faith you will fix the issue based on the lack of caring at the store so I will value my time.....whatever

MOHAMED E on

Rating:

I received a very bad treatment of Modv father worked there he was very very very bad person does not fit that works for you

Brenda B on

Rating:

Lynda was very helpful and informative.

ZACHARY A on

Rating:

A guy named Jason was really helpful!

Allison S on

Rating:

Manager was often unresponsive and other employees were rude. I will not be using r recommending uhaul in the future.

Laura C on

Rating:

Worst experience. Received my box and the movers had to drill the latch on the box after it arrived over two hours late. Staff seemed incompetent and did not care at all about the issues I was having.

JOYCE J on

Rating:

The man that helped me that day was very negative toward me. He filled my information in his computer wrong. His mannerism toward me was harassing an belittling.

JOYCE J on

Rating:

The man that helped me that day was very negative toward me. He filled my information in his computer wrong. His mannerism toward me was harassing an belittling.

Andres e on

Rating:

The staff was incredibly helpful. Kudos and a thousand thanks to Lynda!

JAMES J on

Rating:

The Mgr Linda Price is the best I have rented trucks, trailers and she has always found a way to provide me with what I needed The only reason I am moving is U-Haul is to expensive

JOHN H on

Rating:

went 3 times to unload. fast friendly service

STANLEY R on

Rating:

Rishard Buck went out of his way to ensure I was able to unload my U-Boxes. He was always smiling and checking in to make sure everything went easily. He`s great at customer service.

MARLYN F on

Rating:

Thank you for all your help over past few years!!

WILLIAM P on

Rating:

Call me. 505.916.2121. I`m being billed for a storage unit I closed out on 3/5/2014 with Lynda. Will not be paying this as i closed it on 3/5/2014.

ELIZABETH S on

Rating:

I had a truly wonderful experience with ubox! The calling center was helpful with set-up of my move, the local offices were great with coordination, and the movers prompt and professional.

ELIZABETH S on

Rating:

I had a truly wonderful experience with ubox! The calling center was helpful with set-up of my move, the local offices were great with coordination, and the movers prompt and professional.

BRITTNEY J on

Rating:

The people were nice, but renting a uBox through uHaul is a terrible user experience because messages are unclear and inconsistent.

CHRIS P on

Rating:

There needs to be a way to track the pod. I spoke to one lady at this location. I can`t remember her name but I talked to her wednesday february 19th and she was awesome

ERIC K on

Rating:

The staff at the Seattle location on Rainier was incredibly friendly and helpful.

DAERONNETT J on

Rating:

I just cleared out one of my storage on January 8, 2014. So I am now paying for the entire month of January, but there is nothing in the storage 263. I`m not very happy with that.

CHAS C on

Rating:

The store manager always has an attitude, she does a poor job of showing it to customers, and being extremely rude and unprofessional. I wouldn`t go there again, plain and simple.

DANIEL D on

Rating:

No problems. Made moving easier.

VIRGINIA E on

Rating:

All employees were friendly and helpful.

REYNALDO R on

Rating:

Was quoted a 8 day delivery schedule but after 8 days I called and it was still not shipped due to some paperwork that was never completed. Very disappointed in this experience.

BARBARA W on

Rating:

The communication between the phone service and the locations is terrible after calling three times the location still was not prepared for us to get to our uboxes.

DANIEL D on

Rating:

The manager and staff were very helpful and addressed all my questions and concerns.

STEVE W on

Rating:

Very good service

VIRGINIA E on

Rating:

Everyone was very friendly and helpful. The facility was clean and well maintained.

REYNALDO R on

Rating:

Everyone was confused on how to ship the UBox. I completed paperwork being told it would ship Sun/Mon but a call days later asked when to ship it. Better education is needed for all employees.

ERIC R on

Rating:

Excellent although first reservation by phone was lost so I made a 2nd reservation on-line and the price quoted between the two was and increase of $50. But I would choose this method again.

ERIN H on

Rating:

Poor communication.

CLARE Z on

Rating:

The service between locations was a nightmare, I had no idea where my box was, when it left Seattle or arrived in DC, and so was unable to plan my move and apply for parking permits.

ELAINE M on

Rating:

Thank goodness for our movers from movinghelp.com. If our movers had not been proactive in finding out our order was incomplete, we might have had issues on moving day.

CHUCK S on

Rating:

you said yu would call and never did yuor costumer suck

PAUL E on

Rating:

Good place

MATTHEW C on

Rating:

Everyone here from move in to move out was amazing! These are people that not only care about their job, but also care about the customer! I had a great experience and would recommend them to anyone!

NATHAN S on

Rating:

no

ALICE F on

Rating:

I have been very pleased with my 3-month storage service with U-Haul. I would like to personally `thank` the Manager Lynda Price for her outstanding and dedicated service! Alice Fabre

KIRK Z on

Rating:

Ubox scheduling is difficult and not very specific. took 7 days to ship from the origin and then told it would deliver in 10 days, but arrived in 4.

MEGHAN S on

Rating:

Lynda was great, but it was difficult when she was the only one working and several people were waiting in line. It took a long time to get service!

SASHA G on

Rating:

AWFUL customer service. RUDE, unfriendly and unhelpful staff. I was told my boxes couldn`t be delivered, another company could deliver it and I`d have to get it myself. Will definitely not recommend

DAVID T on

Rating:

Lynda and her staff are amazing and deserve massive raises. The rest of the people who I dealt were incompetent, and this seems to be the norm at your company. I will never be using UHaul again.

KATHY W on

Rating:

Lynda Hands down is the best on the overwhelming demand of u-boxes. I`ve been to 3 different stores and only she has had the knowledge and experience to make it happen in a timely manner.

SAHIL G on

Rating:

My box arrived 3 weeks late. It took about 30 emails and phone calls. No one from the company called us back when they said they would. Still waiting for an apology and compensation.

THANAT A on

Rating:

The storage door is not likely to secure due to the center lock top and bottom, when someone use it and forget to lock back again then it can open without using key.

WES S on

Rating:

At both the pickup and delivery locations, the staff was very helpful

ELIZABETH W on

Rating:

Lynda Price was amazing. However, I would appreciate a better sense of when my u-box would be arriving. I really had no idea when it would come.

TYLER S on

Rating:

Lynda was friendly and super helpful!

EMMA R on

Rating:

Everything was fine, except that my box was delivered to the wrong location and so is still on it`s way to me, way behing schedule.

ROARK C on

Rating:

Unfortunately, my unit was not ready, broken lock, this set me back timewise, and I ended up turning my truck in 20 mins late, and they charged me for an extra day.

JULIE M on

Rating:

Very poor customer service from Lynda Price at the Rainier office in Seattle I will be filing a formal complaint.

GRANT F on

Rating:

Lynda at the Rainier location is AWESOME! She really turned what could have been a long and tedious experience into an enjoyable one. She is attentive, detailed and has one sense of humor!

MELISSA H on

Rating:

Exceptional service. Wonderful wonderful staff!!

MICHELLE E on

Rating:

Upset by the length of time for delivery, 5 business days longer than quoted, so I will not have furniture or a bed to sleep in when I move into my new apartment. Won’t do Uhaul again for Pod.

MELISSA C on

Rating:

The woman who checked me in was extremely pleasant and helpful at the end of a long day.

ARPAN B on

Rating:

the office manager went out of her way to help even though it was her day off and trying to recover from an injury.

KRISTINA C on

Rating:

Lynda is a fantastic lady, she is always going above and beyond for her customers! She always makes the U-Haul experience pleasant and helpful.

SUSAN C on

Rating:

This facility was great! Working with them from 2400 miles away was a breeze! The manager was wonderful! She immediately returned my calls, and my choice was made. I am very happy! Thank you!

REBECCA J on

Rating:

Linda Price and staff are amazingly helpful and friendly! I`ll gladly recommend this Uhaul location! Thanks for taking care of me!

VERONICA J on

Rating:

Linda and her staff are awesome! Helpful in every area of my move to WA

WELL SPRTING/CYNTHIA C on

Rating:

I really enjoyed working with Lynda at the Rainier ave.s. Uhaul. She is always very helpful and definitely knows what she is doing!

CAROLE C on

Rating:

Office staff is rude untrained most could not function w/o the manager. The manager is unprofessional. Res Ctr should answer “U-haul Res Ctr” since calls are forwarded approx. 75% of the time.

LAURA E on

Rating:

great experience, will recommend

GARY W on

Rating:

Staff was outstanding, a joy to deal with

JACOB K on

Rating:

The staff were very professional, friendly, and helpful. The equipment and storage were in tiptop shape. I just wish the storage units were accessible later in the evening.

LISA G on

Rating:

Disorganized,never enough help to deal with customers in a timely manner. Misinformation on account given, computers seem to always be down or only one working.

MARY P on

Rating:

Disorganized,never enough help to deal with customers in a timely manner. Misinformation on account given, computers seem to always be down or only one working.

DEBRA S on

Rating:

very helpful staff

JACOB K on

Rating:

Joseph and Tamika were both very professional and very helpful. They were integral to my successful move. Thanks!

KEITH S on

Rating:

Every one at the U-haul at the Rainier location was very helpful. I appreciate all their help.

CHANCEL W on

Rating:

This is the best U-haul facility I`ve ever utilized. Superior customer service.

BRODY W on

Rating:

The staff were very friendly and accommodating.

JAMES K on

Rating:

I`ve worked with Sal a couple times now and she is great!

JEFFERY D on

Rating:

Local staff was very helpful. however our UBox got lost and it was only after 18 days when we inquired about the status of delivery was it discovered the UBOX never left Washington state.

DANIEL S on

Rating:

$130/mo for a 5`x8` unit way over priced.

KIMBERLEY J on

Rating:

Lynda and the staff are great. I would prefer 24-hour access, but this is not that type of facility.

BARBARA W on

Rating:

This facility is severly understaffed. Wait times are terrible.

BARBARA W on

Rating:

This facility is clearly understaffed and the staff are overworked.

HANS W on

Rating:

The staff were extremely helpful and friendly!

SMITH M on

Rating:

I was in there 6/25/10 to clean out my storage unit. You have an employee there I think her name may have been Trisha? She is the best! Thank you, Mike Smith

HANS W on

Rating:

The staff were very helpful and they exceeded my expectations!

SMITH M on

Rating:

Nice facility, Nice people. You have a gem of an employee in Lynda Price, not only is she VERY efficient at her job she has GREAT customer skills.

JERRY T on

Rating:

The staff were responsive personable even when very busy.

NICOLE V on

Rating:

it was very difficult to get to my storage unit the gate was really hard to open and then the unit would not close after I had moved my stuff into it.