Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at San Mateo and Montgomery

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TIMOTHY B. on

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This entire experience starting in San Juan Capistrano, CA Uhaul location, to Albuq. and the final destination of Santa Fe, NM, was easy, excellent service, friendly workers and thorough helpfulness. I would highly recommend to others, without reservation. Thank You !

TONY H. on

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patricia g. on

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The reservation process is not an easy task on the phone or by computer. The best success I had was dealing with Devin in person

Susan K. on

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LARA D c. on

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Wonderfully helpful and customer service oriented. Thank you!

Daryl W. on

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nicholas r. on

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Maybe have more pickup trucks available.

david m. on

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MARY E F. on

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Employees were very helpful

YVONNE S G. on

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george p. on

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Fast and very nice and helpful thanks

Marian R on

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Randi,the counter rep who helped me, was excellent in every way. The process was easy and pleasant.

GUILLERMO O. on

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Very helpful and knowledgeable staff!

lora h. on

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A bit surprised. We have used this location many times. This time they complained that they are having too many drop offs, getting over loaded with inventory. We were not sure if the wanted us to take the truck elsewhere? It was just strange. Other than that they checked us in quickly and emailed the receipt before we made it home. Friendly.

Kristin H on

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Very accommodating and friendly.

Pablo F. on

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theresa b. on

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Staff was very helpful and friendly.

NICOLE E. on

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Let people now how you do your business I'm really unsatisfied with the help and the way you people said I went over my miles but the day before you guys said I was under lol I won't ever take my business to you guys again on yea fyi teach your workers how to check if they have the trailers people won't before running there cards thanks Nicole

JEFFREY JOHN B. on

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DEBRA A S. on

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The BEST staff of any U-Haul dealership! Professional, speedy, and courteous.

RACHEL S on

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Josh was very helpful and willing to understand the hardship I have encountered. He gave me a little more time to handle it.Thank you so much for your genuine caring and understanding.

chris d on

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Josh was great

starla g. on

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TINA M z. on

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fast efficent clean friendly

lacosta j. on

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Joy Lynn H. on

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Excellent customer service.

THERESA M C. on

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BRADLEY B H. on

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Lea M on

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I really appreciate the staff here!

karen a. on

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The staff was very friendly. They greeted me and helped me in less then 5 minutes of me walking in the door. The gentleman answered all of my questions very knowledgeable. It was a great experience and I was very pleased. When I returned the truck the customer service representative checked it in right away and emailed me a receipt within 15 minutes. Overall it was a great experience.

Lorraine B. on

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Everything was ready at pickup. Everyone friendly and professional. Dropped of was greet at door great experience

BRYAN M P. on

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Dale G. on

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Helpful & personable staff

MARCOS R O. on

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melissa p on

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He was amazing and fast

ALLISTER J R. on

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Great job by staff every time...I use U Haul alot

Spencer S. on

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Richard F. on

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ROBERT A N. on

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Very customer oriented. Quick check out/in. Excellent.

ALLISTER J R. on

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Always excellent Service...Josh and his team are Great. Al Radzka, Retired Realtor

STACEY J S. on

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MARY JANE k. on

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yvonne s. on

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IVAN N. on

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Calvin J. on

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Was fast and efficient. No need to change anything. Appreciate that U-haul is partnering on forest conservation.

JOHN L A. on

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Leslie F. on

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FERNANDO P Q. on

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Everything was exemplary from start to finish.

JAMES DARRELL B. on

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DOUG G. on

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KEITH J A. on

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maxine c. on

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patricia C. on

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VICKIE D C. on

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Roger G. on

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Darrell W. on

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we were given broken equipment.

Henry G. on

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TERRY O b. on

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I received an e-mail from U-Haul for this evaluation, but I never received a final invoice that was supposed to be e-mailed to me.

JENNIFER K a. on

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The truck was shifting wierd, but other then that everything was excellent

DANIEL A K. on

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The staff was polite, attentive and professional on pick up and drop off. I liked that they were able to shiw me exactly what I was going to be charged pretty quickly. Very good location.

mary J. on

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RAYMOND G N. on

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PETER F. on

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All of the staff were really great. They were awesome.

JAMES T C. on

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No suggestions. My second rental there. Helpful friendly staff, good equipment. I'll be back, more moving to do.

VICKIE D C. on

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Excellent transaction, super fast and friendly. Thank you!

Jami H. on

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Linda M. on

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Nothing I can think of. The gentleman who processed my rental was professional and very nice. Thank you, Linda

patricia g. on

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JOE H. on

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Attendant was great,in and out quickly. No need to change anything.

JACK L l. on

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TOMMY G r. on

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Excellent service and friendly staff . Much appreciated!

BILL H M. on

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LESLIE R W. on

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The people there were very accommodating when I had a issue with the return time. Everything worked out great if I ever in the future I need to use a trailer I'll be sure to recommend this location and Uhaul

RANDIE G. on

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I was very impressed by the professional attitude and level of service provided by Randie Aplin.

CHRIS PAUL C. on

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I have rented trucks here many times. They are extremely professional and the equipment always works well. The prices are very reasonable too. Highly recommend.

john c. on

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Joshua was really great to work with. Very helpful, accommodating and really made my moving process easier. I really appreciate his advice. What can you do to improve for the next customer is the question... my Answer is Clone Joshua. Thanks for the opportunity to comment. John Colwell.

Patricia A. on

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LOUELLA J C. on

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Excellent customer service!

JOSEPH T c. on

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Jason E. on

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The gentleman that checked me in was quick, courteous and knowledgeable. I would definitely use this location again.

JACQUELINE R C. on

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JAMIE H. on

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BRIAN R. on

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Everyone was so nice and helpful I love that location .

Michael E. on

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PETE C. on

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You did everything efficiently and were friendly I am very pleased. Thanks

DEREK C. on

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Customer service and equipment was in excellent. Fast and friendly staff, equipment was in. Excellent shape.

GREGORY F. on

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LAURA MONIKA w. on

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Abel S. on

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Good drive and safe

Rose W. on

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CRAIG L O. on

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CAROLYN W. on

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Nothing. ??

Malcolm R. on

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Every time I return a vehicle, UHaul promises to email the receipt but they don't do it. If I want a receipt I have to go online to my account to get it. Why can't they just email it like they said they would do.

NANCY D. on

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Lisa L. on

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LISA A L. on

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Raymond Z. on

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Have had a full business day, and still waiting on emailed receipt.

FLOYD E W. on

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Just keep doing what you do great experience on both ends

carl m. on

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ERIK R. on

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The guy that helped me today both on the pick up and return was super helpful.

JOSEPH H F. on

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mike t. on

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Would to receive a comp every now and for being loyal customer??????

DEBORAH L b. on

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Richard F. on

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Clay D. on

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Great customer service.

Allister R. on

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An excellent Service Team and Josh is a great Manager. I do alot of repeat business with this U Haul location because of their superior customer service.

jim b. on

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CHARLES M W. on

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Consider a clear waiting line. Several people came in and missed the fact that 4 people were already in line. The staff handled things great but a clearly marked waiting line would reduce issues. Excellent store. Excellent staff. Always a great experience.

Ruben R. on

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Almost a complete disaster, we rented an enclosed 4 x 8 enclosed trailer; hauling musical instruments and sound equipment for a Christmas show. The trailer looked old but over looked OK from the outside, our trip was only a few hours away, however, we encountered rain through most of the trip. When we arrived, and opened the enclosed trailer all our equipment was wet. Water was seeping through the ceiling of the enclosed trailer. We quickly unloaded all the equipment, and began the painstaking task of drying everything meticulously, I truly thought all was lost “electrical devices and water do not mix”. We left the equipment to dry overnight, it was a Christmas miracle all the equipment turned on the next day and was working. We able to play the show as scheduled. Lesson learned if the enclosed u-haul looks old and it’s raining cover your equipment even if it is an enclosed trailer. The enclosed trailer assigned to us was very old and I’m really, really, surprised it is still in service, personnel were all courteous and even provided the information in the event we had to file a claim for the equipment, we did not. Best to all and Happy New Year!

JEFFREY J H. on

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Great experience -- fast and efficient. No improvement necessary,

jennifer h. on

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Customer did not leave a comment.

marilyn r d on

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I had to move out of my place that morning and the young man who signed me up could not have been more pleasant and professional. After a crazy morning he was great to work with.

KENNETH J m. on

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Customer did not leave a comment.

angelina p. on

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Nothing. People were helpful and friendly. Equipment was clean and nice.

russell k. on

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The sales individual was very professional and took care of me quickly on both the pickup and return

Kimberly K. on

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Rep was extremely friendly and helpful, especially considering that it was a cold and blustery day.

GERALDINE L. on

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Nothing really

STEVE J H. on

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Fast, easy and convenient

LEILANI F R. on

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Kanisha S. on

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Danny M. on

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Charles F. on

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The 20' truck had only 36k miles and was excellent. It was loaded to the brim and still had plenty of power for every leg of my 1k trip. Easy to handle and nice suspension too. Made for a great move.

Frank L. on

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I was on a time constraint, with my helper available for only 1 hour. There was only one associate in the office at the time I picked up my U-Haul truck who was helping a customer before me. This made me tardy and I had to move steel drum musical instruments by myself due to this inconvenience.

TERRY DEAN K. on

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LEROY G M. on

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The that help me was outstanding, I give her 5 stars and thank you for lending me the tail light adapter, you guys rock!

diane m. on

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Rent from the bigger yards, like this one, not the neighborhood business people with a tiny lot and who don't know what they're doing with U-Haul trucks.

STEPHEN A s. on

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Manager at 72485 and crew were excellent the whole week of getting ready. Manager had truck/AT ready within 10 minutes of my arrival on the 9th. Hookup crew for AT was great, very helpful. Wish every business was run this way.

MARK LEON P. on

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Lady who checked me in was awesome. She called me the day before, acknowledged talking to me when I arrived, hooked up the trailer herself very professionally and was excellent in customer service. She deserves to be recognized. Thank her for me please!

KEVIN G G. on

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Wonderful customer service!!

BESSIE M C. on

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Customer service was great . it was fast and I was on my way.they went over everything and it was clear.

Carol P. on

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SAMUEL O on

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My experience with the U-Haul Moving Storage at San Mateo and Montgomery was a pleasant one ! The facility was convenient ! The staff was outstanding ! Thank You !! Sincerely !! Samuel K.Ortiz !

Terence H on

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U-box was a great experience. The price was reasonable and all the people involved were a pleasure to deal with. Thank you.

MICHELLE M on

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Good customer service

SONJA J M on

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Really appreciate all staff friendliness and helpfulness. Will definitely use Uhaul again if needed in the future.

GARRETT J K on

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We stored our belonging`s for years. The staff was always friendly and professional

jed l on

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The staff is very helpful and friendly, from manager Josh?, to the others. The facility is very well maintained and organized. Thank you...

kalle s on

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The staff, specificly the one who assisted me, was very kind and helpful.

julie b on

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The service was great!

JOHN B on

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I have used this location for storage numerous times and have recommended it to family and friends. Josh and his crew are great.

NANCY P on

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I was very pleased. The staff were helpful and friendly at all times, even though they were already very busy.

JANICE J on

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Josh Souter was very helpful, fair, and professional. I appreciate everything he did for me. Thanks! Janice Johnson

JANICE J on

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Josh Souter was very helpful, fair, and professional. I appreciate everything he did for me. Thanks! Janice Johnson

MELISSA M on

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The Staff is absolutely professional, fun and very helpful. Keep up the good work!

BARBRA K S on

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We moved half way across the country using U-Haul. Everyone was professional and courteous and friendly. The month`s storage at our destination was a lifesaver.

ALEXA R on

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I have rented both storage spaces and trucks at this facility before and have always been extremely pleased. It is clean, safe and secure and the staff is very nice and helpful.

ALFRED R on

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Staff is very professionl.

SARAH E G on

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Manager and staff are always friendly, helpful, and knowledgeable, facility very clean and well-maintained.

Stuart C on

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From the time I booked to the time to go transport prices had dropped, perhaps a paid option can be made available to renegotiate transport cost once.

JONATHAN D D on

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Solid experience. I do recommend getting there early though. I had zero wait time, but by the time I finished loading my storage unit, customers were arriving in droves.

ROCCO D on

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great staff

ISIDRO MENA I on

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It will lot better if they change the access to the storage unit until 9 p.m. and not at 7 p.m.

Stuart C on

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I would recommend a survey when it`s all over. The guys in Albuqierque were great and everything was up to standard.

BRENDA S on

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The only draw back was our unit was vandalized and half of our stuff is missing.

SHERWIN V on

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One of the best and cleanest storage facility I use

SALVADOR D on

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Josh, and all the team at this location make everything easy. They are very helpful and friendly and always willing to help if needed. Thanks!

GUY M on

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give josh a raise!!!!

TRENT G on

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n/a

RYAN DAVID R on

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I`ll called 5 times to close my unit down and they kept charging me

LATISHA N on

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Other then being a bit pricey everything was perfect...

SALVADOR D on

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The staff at this facility is great and amazing. They were very helpful and supportive of all our needs. They arrived on time, and were super professional.

MIKE P on

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I talked with Josh, very nice and professional. He had the answers to all my questions. Will use him every time I go into U-haul

LILLY M S on

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Excellent

BERNADETTE V on

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The staff was exceptional at the San Mateo location. I received excellent quality service.

CHARLES W. H on

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Staff at this uhaul was very un-friendly.They need to be trained on how to be customer friendly.I will never go to this uhaul again.

WILLIAM E T on

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Excellent customer service especially Josh

DIANE Q on

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These guys went above and beyond. The perfect example of customer service. I would go out of my way to use them!

Robert J on

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Very helpful staff.

Robert J on

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Computers need work as the staff couldn`t get through and had to go to customer service to clear the pick-up. It wasn`t the staffs fault,they were very helpful.

GARY MARTIN A on

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Nothing more to say

STEPHANIE C on

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Clean facility and excellent customer service

DEBBIE F on

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We are very pleased at how helpful everyboand how comfortable we were. Thank you.

PETER FRANCIS S on

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Friendly and quick service. Thanks guys!

RICHARD M on

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The lighting in the temperature controlled storage area is insufficient.

DANIEL C B on

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The staff were very professional, helpful, and considerate.

BARBARA L on

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I came in unexpected to rent a storage unit and the staff was wonderful and helped me with out delaying my unloading of the truck.

DRORA H S on

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I used the facility for a very short time, but in that time the staff was exceptional, great customer service and made my difficult move, easier. Thank you.

ANNELIESE L on

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Really pleased.

HELENA W on

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Staff was very helpful and the overall experience was very good.

DANIEL C B on

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Great staff who provided assistance despite the number of customers in the store.

WILLIAM S on

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no comment

PAUL B on

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A god experience

RUBEN H on

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Very good service, if I ever need a storage unit again, this is where I`ll go.

LINDA J B on

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Great experience. I was able to pay my bill with auto pay, very convenient. The staff and owner are very friendly and helpful. Facility is always clean and secure.

LINDA E N on

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Great staff! Super clean. We stored with them for several years. We were always impressed. Other locations we`ve experienced, not so much. We highly recommend this location of U-Haul storage.

DONALD L on

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Thanks for your professional services.

MARY ANGELA S on

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Very friendly/excellent customer service

MATTHEW H on

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Some lighting in my storage hall does not appear to be in working order lighting directly above the units. Hall lighting is working.

RICHARD M on

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I got great help from the desk staff in choosing a unit for storage!

GYPSY P on

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If you are to pay 85$ a month then you need more space but most of all you need less to pay for that is just residuals.

WILLIAM D W on

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The manager is one of the rudest individuals I have ever met. I would not recommend your establishment to anyone.

ANN H on

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The free month with truck rental was a great intro to UHaul Storage. I will definitely consider UHaul for my future storage needs as well as for trucks.

BRANDON A on

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Great facility. Good location. All good stuff.

ROBERT W on

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great service

MARLENE H on

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All was good.

KATHRYN G on

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I had to pay double for the room because it was the only one available in that size that in my opinion is unacceptable, my daughter recommended you hopefully I will no return

SONJA J M on

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The gentleman who helped us was friendly and professional.

RACHELLE S on

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At first, my Ubox was misplaced but found. Whew! The Uhaul person who help me worked hard to find it. Tow, haul, unload without problem.

RUTH A on

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The employees were answered all of my questions and were courteous and polite.

THEREZA C on

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The service is excellence the staffs are very friendly helpful. Thanks

THOMAS M U on

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I walked in, was helped right away and got a storage unit in less that 15 minutes.

MATTHEW L W on

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Quick and easy to complete my move. Pleasure doing business with these folks.

JANEY B on

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Stacey and her staff are all very courteous and helpful !

KARIN L H on

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The biggest problem with this storage unit is the allotted/stated space. I paid for a larger space but when I measured it , the space was smaller. Don`t really believe this is a fair practice

JOAN K B on

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Prices are little high for me to recommended however for someone in a pinch they are good

TARA C M on

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Only major problem was vacating do not allow pro rates and charge for whole month even though you have vacated. Major downfall.

CHRISTOPHER T B on

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Very friendly and efficient staff. The general manager was especially knowledgeable and effective.

ALEXANDRA R on

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I rented a unit here for more than five years and it was always safe, secure, accessible, clean, and convenient. I would rent here again and recommend it to others.

SHERRIE ANN H on

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The staff was very helpful and answered all my questions. I am very happy with this facility.

PATRICIA M on

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I received a contact for a 3:45 pm pick up. Then when I arrived I was told the pick up was for 2:30- no one ever called me. I did not have enough time to move.

VICTORIA L A on

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The staff were excellent. The storage unit was clean, well lit, and easily accesible. I would definitely return to rent equipment or for storage purposes.

MITCH S on

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Stacy the manager was great! This was the perfect solution for my quick move out of state and I was able to come back and retrieve my belongings over the next 60 days... Thanks!

JAMES A on

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The staff were always courteous and helpful. When upon vacating, we forgot a hand truck for a large file cabinet, they let us borrow one for about 10 minutes with no charge. Great PR value. Thanks.

VICTORIA L A on

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The experience of renting was outstanding! All of the UHaul representatives were extremely helpful, professional and courteous. I will certainly recommend UHaul to friends and family!

ALBERT I S on

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x

MARILYN J S on

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There should be exceptions to the 30 day rental. When the renter died just before her renewal, we had to pay for another 30 days when we needed only 2 more days to remove her belongings.

WILLIAM D W on

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You have one of the most obnoxious crew members I have ever encountered in my life. I WILL not ever recommend this establishment to anyone due to personnel you employ running the establishment.

MANUEL R on

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Customer service was excellent! Accommodations for returning vehicles was very much appreciated. Great overall experience!

JULIANA V on

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the manager was very nice and willing to work with me with my needs.

PERLA HIDALY G on

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My experience was extremely excellent. The price was just right and in an unexpected situation I was able to get a storage for my belongings for FREE!!!

MARGARET D on

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Very good service on person or by phone

PAUL D G on

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Great service, nice unit, easy access. All in all very seamless and I`m glad that I deceided to use U-Haul for my self-storage needs. Quick,easy, very satisfied!

CARLOS D on

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My experience with uhaul on both ends was top shelf! Friendly, professional staff, well trained and easy. I moved 1705 miles with a 70lb. dog. You rock!

KATHY T on

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Friendly, efficient, professional. Probally the best Uhaul experience I have had in about 10 times. Thanks guys!

ROMUALD ALFRED J on

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At times just a little wait for staff because of customer load. All in all, very good.

ROMUALD ALFRED J on

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Storage in the main building the climate controlled area upstairs lights do not stay on long enough. This is a safety issue if you are in your unit when the lights shut off after just 2 to 3 minutes.

ROBERT M B on

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I`ve had many dealings with U-Haul over the years and have noticed a big change for the good. Whether it`s due to new ownership or just responsiveness to customers, I don`t care. I like what I see!

TROY DOUGLAS C on

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This location rocks. Josh is superb

ANDREE L J on

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I was happy with the facility. 2nd floor, with no elevator perhaps not the most convenient, but not complaining.

TROY DOUGLAS C on

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Josh rocks. Totally professional, totally personable and totally great.

MARYLOU S on

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We have been clients of this location for more than 5 years and we just rented an additional unit. We are very satisfied with their service.

TEX ELDON S on

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Good service but had to make several calls to make sure my account was closed.

GREGORY SCOTT O on

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Halls were way to narrow and the regular door openings 6`h were a very poor choice for storage units. I literally could not get some of my items in the unit!

JAYLA R on

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Facility and staff had everything I needed and were very helpful.

JULIE MARIE Y on

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enjoy using the self storage, everyone was helpful.

FELICE C S on

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Uhaul was conveniently located and offered a multitude of services and moving items.

NATHAN L C on

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The San Mateo staff is aweaome!! Top of the line customer service!!

JAMES C on

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ok ... fine

HERMAN J P on

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Great people

DOREEN SUSAN M on

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Parking around storage unit access frequently cluttered with equipment. On busy days, parking area is insufficent and downright dangerous.

BRANDY S G on

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Had no problems

MELISSA R on

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Matt`s a great worker and actually overworked on Sundays. Maybe give them some extra help on that day . overall good service and good employee ..

PAMELA B. D on

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The service representative was extremely courteous, helpful, and efficient. Thank you!!

JONATHAN C on

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The only issue I had was the 24 hour access was not added to my account as I had asked. Other than that everyone was friendly and nice :

PAMELA S C on

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I am impress with the ease of my move with using the pod system. I look forward to the delivery.

JOSEPH R on

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Service is excellent...:

BOBBY L on

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Sales Representative are not informative. I have been sent back and forth between locations and have yet to pay for my shipping.

BOBBY L on

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If Staff was very informative, I would give u-HAUL very good or excellent rating.

VICTORIA C on

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Customer service was excellent! Warm welcome and fast service. Couldn`t have asked for a better experience! Thank you so much!

KAREN H on

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All communication is sent to the wrong name. The call center gave only incorrect information and reserved a space I could not have. Check in was unpleasant.

BERNADETTE S on

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They nickle and dimed you to death. Never use this again!.

MARCUS H D on

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Always friendly, available for questions, good access to facility.

LINDA J B on

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The non-climate controlled storage area appeared to be clean and dry. I had no hesitation about storing my items in this location even though it was not in the climate-controlled area.

ELIZABETH ANN T on

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Exceptional customer service from Mr Josh Souter, General Manager who exceeded our expectations in every way.

JEAN T on

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The staff were very friendly and helpful

VERONICA D on

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The facility was nice however the employees at times were no where to be found, the greatest employee there was josh he was always very alert and he always multitasked.

BRANDI R on

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Great staff and very knowledgable

DENICE G on

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items were water damaged and infested with cockroaches!! the staff was indifferent I would NEVER use the facility again. I`ll tell everyone I know what a lousy place it is.

DAVID D on

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the folks here are top notch, far more interested than the people at the Jackson Heights, NY facility where I looked at the available trailers. Pleased have my belongings in their building.

STEPHANIE V on

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Very happy with my experience with U-Haul and how professional and friendly all staff was willing to help me. A special thank you to Mr. D for going the extra mile to help me out during this move!

BRANDI R on

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Staff was so helpful and courteous. A breath of fresh air to have such helpful personnel.

JAMES DIRK M on

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Staff was always friendly and helpful First Rate Customer Service Thank You

VERONICA D on

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I think its awesome that uhaul has offered free storage to customers, I saved a lot. Thanks. But the person that helped us was rude, but all together the experience was great....

PAMELA K F on

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Close to home.. They also understood I can`t climb steps and although I could`ve gotten a bigger unit I got a smaller one so I wouldn`t have to deal with steps. Thanks guys!!

TAMARA B on

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Great guys!

ANGELYN D D on

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excellent great staff leaving now after a number of years. clean units but you really need to put the lighting back ..hard to see in the back of the unit when the lights go off....

TODD B on

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Seemed like the same guys were behind the counter and they almost always remembered me. Central location for ABQ. If I need a truck, trailer or storage this will be my go to location.

COURTNEY N on

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Great customer service and prompt response to our needs...very pleased.

ROBERT W on

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When called to pay 1st bill u-haul mailed late, phone rep suggest refund. After mis-transfers, holds, store manager refused, felt like fool for following your reps advice. Not a fan after that.

CLAYTON L G on

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They were all very helpful...and friendly.

ANDREA S on

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The only reason I will use this again is because the service was friendly, if incredibly screwed up. Samantha in Phoenix, AZ was very friendly. Otherwise, this system SUCKS.

ROBIN E S on

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They were all very helpful showing me where there was water available and where the bathroom was. They answered any questions I had thoroughly and promptly. It was a great moving in experience.

ROBERT P on

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The staff were courteous but The box door did not align correctly to close. poor communication between San Mateo store and Princeton store almost caused our box not to be shipped on time.

TODD B on

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Will and the guys were great. Got us checking into our storage unit quickly and a quick turn-in on the truck as well. Good location with easy access and plenty of room to maneuver.

MELISSA R on

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the only bad thing I can say is that the access card wasn`t working the day that I went to move in. So, I had to wait until the next day.

EYVIND V J on

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Dealt with Josh and Dee. Great professionals.

JAMES W on

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I will go back to rent at the same store Thank You Uhaul

LORI LEE F on

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None

JUDIE G on

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The service was good when I needed to return a dolly that I got from another u-haul facility,

GAIL RENEE G on

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thanks

GAIL RENEE G on

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thank you

MARGARET D on

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Great service. Friendly staff. Phone contacts were very helpful. The truck was clean and full of gas, easy to operate and comfortable to drive. Great experience.

RANDY W on

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Thank you

DENNIS J F on

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200 character limit would not be nearly enough to express how poorly I was treated after I left that location...NOT HAPPY!

LUANNE R on

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Most of the staff unhelpful and rude. To me and to other customers. 1st day was pleasant but every visit to access the storage after was not. Bald guy w/ beard was the worst.

RANDY W on

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Wish that there would have been a bigger unit available since I had to get 2 and pay for one.

JEFFERY D G on

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Thank you

JOHN ROBERT 3 H on

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My only complaint about the storage compartments was that they are shorter in height than the average storage facility.

KEVIN M on

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Just hated the stairs. Ramps would be better. And maybe a fan in summer It was at least 105 degrees when I moved in.

SUSAN J O on

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even on Thanksgiving I was able to get to my storage place. Very convenient. Thanks .

EDWARD M on

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Te facility was great and everyone was courteous and very helpful

HERBERT M on

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good staff

VICKI W on

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na

ELIZABETH A L on

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I was not told that my location was not climate controlled until I arrived with the movers. The person who served me was not particularly helpful.

DAWN T P on

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Very nice facility-climate controlled storage was great.

AUGUSTINA M W on

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Very professional!!!

JUDIE G on

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The staff are very friendy and though. The facility is very clean also.

CHARLES A on

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Staff rude, incompetent and thieves. Management manipulatively fraudulent. False advertising, incompetent or fraudulent accounting.

TARA M O on

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There was no specification about the 24hour access. There were transients lingering when trying to load and unload by the doors. I was never given an access card. Moving out lacked any procedure.

LIANA R G on

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Best storage facility I`ve used.

BETTY N on

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Negative experience a number of years ago when someone put super glue in the locks.

HERBERT M on

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good job

FRANCISCO O on

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Very good, thanks.

BRITTANY A S on

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My groud floor unit was up 13 stairs. My information got lost.I turned in my truck at this location but when it came time for me to get my stuff, I couldnt and there were fees attached to my account

ZECHARIAH R on

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good

ZECHARIAH R on

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better facility than the one in del rio, tx

JAMES DIRK M on

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Very friendly, service orintated staff. A breath of fresh air in a world so sorely missing good service.

SUSAN J O on

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Staff was really friendly and helpful.

MARJORIE S on

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Very Nice, and Very Helpful...I was not sure on the size of storage I needed and they helped me choose the best size.

ALMA R on

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Very professional. Will definately use again.

JACK W R on

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Everything was fine.

ROLEEN C M on

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Enjoyable set my mind at ease knowing the staff would take care of my belongings.

KAREN J D on

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U-Haul advertises a free storage unit for 30 days. I was told there weren`t any available. However, if I wanted to PAY for a storage unit, a unit of the same size was available. Huh?

NO N on

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it was gr8

CLIFFORD E C on

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Justin went above and beyond in helping us get our storage units and a truck for our move. He is a very valuable employee and should be commended for his care and exceptional service.

REBECA G on

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Checked for climate control unit the Sunday before, asked for reservation which was done. I was suggested to go online and make another one which I did. When I arrived to the store with my moving,

TARYNA R P on

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The store manager worked very patiently with me while I was trying to determine which size of storage unit I needed. I changed the size of the storage unit twice and he never showed any frustration...

AMAND B D on

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Great Service provided

BRITTANY M on

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great facility, excellent customer service. exceeded all of my expectations.

KIMBERLY B on

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No light / Mouse traps in unit. Only access is through the store, makes it akward. Raised my rent after 2 months. Not worth free month from Uhaul truck.

BILL C on

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The storage area was clean and the personnel were friendly.

BRADLEY N on

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Friendly and good.

DOMONIC R on

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Very helpful staff and extremely clean location. I would recommend this location to friends in need of packing supplies, storage, or moving rentals.

CHARLES A on

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We rented a unit in the morning, and that afternoon the clerks couldn`t find any record of it. We had to do the contracting again, and they re-actuated the electronic key. The manager had left.

KIM F on

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The storage place is really nice and the employees are very helpful and professional.

DOMONIC R on

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I appreciate the fact that they helped me back in the trailer. Having to go through the lobby is an added level of security.

ROLEEN C M on

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fast and easy

KATHLEEN F M on

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I had a great experience - quick and easy.

GLENN A S on

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I initially went to look at the Uhaul on Eubank Albuquerque, but chose the one on San Mateo instead. It looked much better managed.

DERRICK S on

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Mike in Roswell was outstanding. My vehicle wasn`t ready when I reserved it. And, I`m sure there was a sign that read a $50.00 credit or refund would be due if vehicles weren`t ready at pick up time.

DIANA H on

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started out at the location in Phx on Indian School 26th both were good

JERRY LEE M on

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Staf very helpful and friendly.