Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at San Mateo and Montgomery

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ZENAIDA A. on

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Customer did not leave a comment.

Ray M. on

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I was totally Impressed of how easy it was to get the truck move my stuff and returned it. That's it wa - la

Matthew W. on

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the guys went out of their way to make this a really good experience. will rent from this location again.

Amy S. on

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Fantastic employees - They helped make my move easier - friendly and knowledgeable. Moving is stressful but they helped by making my truck rental stress free!! Thank you Thomas and team!!

MATTHEW L F. on

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Josh the gm at the location was awesome so helpful, quick, and friendly. It's not often in Albuquerque you experience that.

YVONNE M M. on

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I was very impressed with the pick up truck. It was not only very nice but very clean!

William M. on

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Uhauls new policy on vans and trucks charging $150 for a deductible for a dent or scratch even if you pay for safemove means I will never rent one again again...dont want to deal with that mess.

Christine T. on

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Dale W G. on

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I checked "YES" for the equipment being clean. The cab was a bit dusty and there were some spills inside. Windshield was dirty and some drink spill on driver's side door (exterior). Nothing really bad, but could have been better

Jerry M. on

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Robin B. on

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jill k. on

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The agent was not thorough about explaining fees and there were many hidden fees that were not explained. Had to drive to 2 different locations and wait because wrong reservations were made by the call center. Really poor experience, and I will not rent from U-haul in Albuquerque anymore.

RALPH D A. on

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I reserved a 15 foot truck rental last night. When I got to the UHaul offices this morning the General Manager told me all he had for me was a 9 foot van. I told him I reserved a 15 foot Uhaul truck. He told me the 15 foot would not be available until Tomorrow and to take the 9 foot van or leave it. I had no other choice so I took the 9 foot van. I will never go back to UHaul again!!

Karl W. on

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I always use this location. Always fast and friendly.

MICHAEL D m. on

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Felicia L. on

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RALPH D A. on

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I reserved a 15 foot truck rental last night. When I got to the UHaul offices this morning the General Manager told me all he had for me was a 9 foot van. I told him I reserved a 15 foot Uhaul truck. He told me the 15 foot would not be available until Tomorrow and to take the 9 foot van or leave it. I had no other choice so I took the 9 foot van. I will never go back to UHaul again!!

doreen susan m on

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I checked out 4 other storage facilities and this one was the best so I drove back a second time to rent my unit!

Rebecca W. on

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Location on Lomas Ave. in Albuquerque was extremely helpful in setting up the location and helping me arrange logistics and troubleshoot availability of trucks and such.

CAROLYN D U. on

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EVARISTO A. on

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Get organized and when they make a reservation over the phone better make sure it is a sure thing that they have the vehicle to give to you.

REYNA L. on

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The gentleman who rented the Uhaul can to me was very polite and had good customer service. The young lady who checked the van back in was also good. All the other employees were very busy but was very courteous...well maintained and professional.

Sam A. on

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theresa c. on

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Nothing

Robert M. on

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Visa G. on

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MICHAEL S. on

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MICHAEL S. on

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stan p. on

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Paul R. on

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JONATHON B S. on

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Nothing your representative was great . I was having a rough day and he got us taken care of quickly was polite. So thank you uhual

Thomas M. on

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Andres V. on

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Anna N W. on

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Customer service was excellent as well. Everyone was polite, and very helpful.

bryana k. on

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Manuel S. on

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To expensive for only moving short distance. But it was convenient

Sampath A. on

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Good job. Everything as promised and expected. Thabk you

BETTY R. on

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Employees are very knowledgeable

Raymond B. on

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I should receive a credit for bringing the truck back way before it is due. That is money back in your pockets as it is available for rent sooner.

rodney h. on

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KIRK J G. on

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The truck ran well and was easy to drive, but the advertising sticker across the top of the windshield was a real safety hazard for me. The sticker blocked my vision and I had to bend my head way down low or over to the side to try to see around it. There is no reason in the world that the windshield should be obscured by advertising stickers when the whole truck is a big advertisement for Uhaul. Please, please remove those terrible obstructions from the windshield. We will need to rent another truck for a cross-country move soon, but won't consider Uhaul if the windows are obscured by dangerous advertisements.

RACHEL F. on

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Abelina V on

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Clean and organized

Roxanne F. on

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Daniel P. on

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john d. on

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MICHAEL D L. on

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Great efficient staff. They were fast, affordable, and took great care of me. Thanks.

Steve A. on

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JENNIFER E C. on

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RODNEY K h. on

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JAMES P. on

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Fast efficient staff. Thanks

Steven S. on

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JANINE R M. on

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Randie Golobic, the young lady who helped me when I picked up the truck at the San Mateo location was extremely helpful, courteous, friendly, and professional. She explained everything thoroughly. The store was really busy when I was there, but she handled everything very efficiently.

TWILA K R. on

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I always use this location, the guys are super nice to me. Sunday morning, there was a young woman (I believe her name was Randy), she had some pretty significant attitude & I didn't appreciate it. That is customer service 101, don't be rude to the customers!! Very disappointing!

SUSAN S. on

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Again it was a different location from the one we had arranged for which was closed. I was told to "self-check in" at the original drop off location but had no smart phone. Lots of confusion all around but the people at the final location were very good.

ian h. on

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Some of the nicest most helpful people I've come across.

Daniel D. on

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The general website does not do a good job of matching equipment to the requested location. I found calling customer was much more reliable.

ADRIAN D M. on

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Mr. Herrington, and Mr. Souter are outstanding gentlemen. Mr. Herrington made hooked up the trailer for me and even checked to make sure my lights worked! Sure showed me he cared a lot about my rental! Great caring staff!

Francisco A. on

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From making the phone reservation to returning the truck was a smooth painless experience, everybody involved was polite,, patient, helpful, all the involved employees represent the Corporation well you're fortunate to have them !

delfino g. on

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Gabriel M on

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Management and staff demonstrate exceptional customer service. They were personable, professional and had a sense of humor. Thank you!

KENNETH F M. on

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keep doing what your doing

Kamren M. on

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andres k. on

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Very satisfied!

MARCO A B. on

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This guys always friendly and helping with everything until we left they always make sure that we are ok with all we need. Thank you

john d. on

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patricia m on

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Great!

HOPE F W. on

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Have nothing negative to say about this location. Always cordial and professional as well. Have used other locations, none are as good as this location!!!

KEVIN S. on

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Christina K. on

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Crystal was awesome. She worked really hard to meet my complex needs and did a great job for me at the Princeton location in Albuquerque!

Rhea m. on

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JAMES R D. on

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The trailer was very old and needed to be replace or repainted. The Customer Service man was excellent.

JAY W m. on

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Great job.

jennifer l. on

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Don't know just dropped the keys off it was closed

Michael Y. on

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Great service

SHARON H. on

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Elise E. on

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It was busy on Memorial Day and I was getting pretty irritated waiting with my truck for almost 30 minutes but your employee Joshua helped to send me off with a good feeling about your business instead of a bad one. He was very apologetic, professional, and for friendly and that made a big difference!

LEROY K T. on

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Betty R. on

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Excellent Service, In and Out as promised

anna l. on

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I rented a truck twice both times filled up the gas and meter did not work. I also rented a storage where my furniture came out reeking of cigarette smoke. The card key entry did not work on a few occasions nor was the garage door to load my things unlocked. Each time I asked for assistance it was like asking the mngr there to chop off his foot. He acted soooo put out. Worst experience ever renting. I am 53 yrs young, not my first time renting a truck or a storage and I hope to NEVER have to deal with this uhaul location or mngr again.

ERICA A. on

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The employees are great. Good manners, courteous, excellent service, they make you feel like family. Thank you everybody, good job.

WILLIAM J A. on

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ANGELO G. on

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Stacey L. on

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This location was just fine, and the employees were nice and helpful with what they could do; however, I am giving this a low rating because it was one of THREE locations I visited that morning in order to get all the equipment I ordered. Not everyone at the other locations was quite so nice.

ERIC H D. on

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I really appreciated help from everyone to make sure the equipment was correct and working properly

Cindy G. on

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THEODORE C J. on

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HAROLD HOYLE H. on

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Very helpful and service oriented.

CHRISTIAAN J S. on

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Lawrence M. on

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The staff was awesome. I have rented from uhaul before but was really impressed with the customer service at this location.

MONICA A M. on

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All the guys did an excellent job of helping me out. Very helpful, friendly and comapassionate. I love this location. I have used it several times and am pleased every time.

LANA R m. on

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ERICA A on

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I always have a good experience with U-haul. This time was the best.thank you Josh, Joshua and Randy.

Steven L. on

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MIKE J. on

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Rick G. on

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WILLIAM A. on

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I was overcharged $10 for a one day appliance dolly rental.

arlene g. on

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Awsome customer service thank you

JAY B. on

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daleanne s. on

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Very helpful and nice.

JOHN P S. on

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Marshall T. on

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Nobody was there when I dropped it off

frank b. on

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Daniel A. on

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Wash the splattered mud from previous user off of the outside and under the fenders? Not a problem. I have a hose and water and I'm not afraid to use them.

Daisy K. on

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nothing. You were timely, fast and knowledgeable. Thank you.

LAWRANCE R s. on

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greg b. on

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Staff were very friendly, easy in and easy out

HOWARD C. on

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Outstanding service, prompt, and professional services. I would recommend this place.

CANDICE N N. on

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CALVIN A W. on

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Staff very friendly and knowledgeable. Easy checking and great website.

ALAN J a. on

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I am contract # 83262963, so I paid 134.24 on estimated mileage. When I returned the van, mileage was less so I was TOLD that a credit would be applied to my credit card of $7.16 which never happened. I guess I cannot trust U-Haul!!!!! -Alan Ames

david g. on

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Brad H. on

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Great store! I use this location a lot. I tried a different location and it was just not the same as this location.

TOMMY G r. on

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Nice staff and helpful. Thanks !

KIMBERLY H. on

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JO C b. on

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Employees were very helpful and pleasant.

Chris C. on

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Super friendly staff, The truck was great and I had no problems! Very happy with the truck and the service. Will definitely use again and recommend to all my friends. Thanks!

JEFFREY S m. on

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Cynthia R. on

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MICHAEL H. on

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KAY F. on

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Great customer service!

MATTHEW B P. on

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Bobbie P. on

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The truck had multiple cigarette ? burns on the seats and reeked of tobacco smoke & body odor. The man who waited on me when I returned the truck was ill informed and argumentative, I was told that I should return the vehicle by 0900 Sunday as that was when the store opened (I had piched it up ~0830 Saturday & returned it ~0830 Sunday & waited in line to be checked in. In addition to telling me I owed for a second day, he said there was a fuel charge even though I had put 1.8 gal as indicated on the diagram provided. He called another man over & he corrected the issues.

GABRIEL LYNN q. on

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Steven L. on

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Fast friendly service. Great people.

KENNETH G h. on

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Orginally when asked my email for reservation i gave the words of it. When i went in to get the truck, it was spelled wrong. Thus no email. Possibly the rep at front desk can ask for proper spelling, then there can be no mistakes. Other than that, the cus rep at the end extended me 30 mins, this was very considerable and shows i will use uhaul again. Needed that extra time and got back actually 10 mins prior to extension.

MATTHEW H. on

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Roland M. on

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JOSE A M. on

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Great service

Lily P. on

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JAMES H. on

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Nothing I can add to an already excellent team at this location... efficient, courteous, and helpful

JANET L R. on

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There was ciggerette smoke that had permeated the interior cab of the truck which I didn't like.

STEVEN J w. on

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Very friendly and helpful. It can be frustrating if there is only one person there to help and there are customers waiting.

VAUGHN A R. on

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They coukd ecplain things more.

steven l. on

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WILLIAM A. on

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Christine M. on

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MARGARITA Z. on

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Fast and easy drop off process! Took less than 10 minutes! Truly appreciate this!

John T. on

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The entire crew here was phenomenal! I would recommend this location to anyone.

JOANNE s. on

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keep up the good work

Lauren K. on

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JON MICHAEL F. on

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I only rented the in-town p/u truck, but it was very clean and maintained, drove very well, and used very little gas. I was quite pleased with it and will definitely use this service again.

Grant M. on

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All around great!

Robert C. on

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andrew g. on

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Kasey L. on

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STEVE G p. on

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Very pleased with the service we got employee's were so helpful!

WILLIAM J J. on

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Everything was great and everyone was friendly. It made my moving day quick and much more enjoyable than expected. Thanks!

TOM A. on

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Guys are awesome

gabriel a s. on

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Todd H. on

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PAMELA E M. on

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GENE L. on

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Would have to say that pick up and return went smooth,everyone was courteous. Would not change a thing,thanks, Gene.

Bradley H. on

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I use this Uhaul location frequently and I think this dealership is great. Clean. Employees are great!

NICOLE L m. on

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Enjoyed the whole experience! Exceptional customer service!

ELISE E. on

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Great experience. Fast and efficient and open on Sunday!

JOEY P on

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Josh and his staff are well informed and helpful.

RONALD C S. on

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Everything went perfectly, so no improvements come to mind. Danny at the local dispatch office was very friendly and helpful, and, honestly, he helped me locate a U-Haul pick-up truck IMMEDIATELY only minutes from my home. I sure didn't expect to have one waiting for me the instant I called, but, it enabled me to take care of my project instantly, which I appreciated. Also, Josh, the GM at the 4020 San Mateo store, went out of his way to provide me with excellent, pleasant, and very professional customer service. I've used U-Haul for many years, and this experience was one of my best. Thanks, Ron Sickler

Denae T. on

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Ensure fluids are full

Christine T. on

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marie t. on

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When I brought the truck back, I was told it had to go to another location, I was never told that before. I was also told that I owed more money, that I had gone over my mileage, I went 279 miles, and I had up to 330 miles in my contract.

Nichole G. on

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Everything was great!

TIMOTHY B. on

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This entire experience starting in San Juan Capistrano, CA Uhaul location, to Albuq. and the final destination of Santa Fe, NM, was easy, excellent service, friendly workers and thorough helpfulness. I would highly recommend to others, without reservation. Thank You !

TONY H. on

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patricia g. on

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The reservation process is not an easy task on the phone or by computer. The best success I had was dealing with Devin in person

Susan K. on

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LARA D c. on

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Wonderfully helpful and customer service oriented. Thank you!

Daryl W. on

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nicholas r. on

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Maybe have more pickup trucks available.

david m. on

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MARY E F. on

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Employees were very helpful

YVONNE S G. on

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george p. on

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Fast and very nice and helpful thanks

Marian R on

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Randi,the counter rep who helped me, was excellent in every way. The process was easy and pleasant.

GUILLERMO O. on

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Very helpful and knowledgeable staff!

lora h. on

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A bit surprised. We have used this location many times. This time they complained that they are having too many drop offs, getting over loaded with inventory. We were not sure if the wanted us to take the truck elsewhere? It was just strange. Other than that they checked us in quickly and emailed the receipt before we made it home. Friendly.

Kristin H on

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Very accommodating and friendly.

Pablo F. on

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theresa b. on

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Staff was very helpful and friendly.

NICOLE E. on

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Let people now how you do your business I'm really unsatisfied with the help and the way you people said I went over my miles but the day before you guys said I was under lol I won't ever take my business to you guys again on yea fyi teach your workers how to check if they have the trailers people won't before running there cards thanks Nicole

JEFFREY JOHN B. on

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DEBRA A S. on

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The BEST staff of any U-Haul dealership! Professional, speedy, and courteous.

RACHEL S on

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Josh was very helpful and willing to understand the hardship I have encountered. He gave me a little more time to handle it.Thank you so much for your genuine caring and understanding.

chris d on

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Josh was great

starla g. on

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TINA M z. on

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fast efficent clean friendly

lacosta j. on

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Joy Lynn H. on

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Excellent customer service.

THERESA M C. on

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BRADLEY B H. on

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Lea M on

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I really appreciate the staff here!

karen a. on

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The staff was very friendly. They greeted me and helped me in less then 5 minutes of me walking in the door. The gentleman answered all of my questions very knowledgeable. It was a great experience and I was very pleased. When I returned the truck the customer service representative checked it in right away and emailed me a receipt within 15 minutes. Overall it was a great experience.

Lorraine B. on

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Everything was ready at pickup. Everyone friendly and professional. Dropped of was greet at door great experience

BRYAN M P. on

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Dale G. on

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Helpful & personable staff

MARCOS R O. on

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melissa p on

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He was amazing and fast

ALLISTER J R. on

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Great job by staff every time...I use U Haul alot

Spencer S. on

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Richard F. on

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ROBERT A N. on

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Very customer oriented. Quick check out/in. Excellent.

ALLISTER J R. on

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Always excellent Service...Josh and his team are Great. Al Radzka, Retired Realtor

STACEY J S. on

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MARY JANE k. on

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yvonne s. on

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IVAN N. on

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Calvin J. on

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Was fast and efficient. No need to change anything. Appreciate that U-haul is partnering on forest conservation.

JOHN L A. on

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Leslie F. on

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FERNANDO P Q. on

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Everything was exemplary from start to finish.

JAMES DARRELL B. on

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DOUG G. on

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KEITH J A. on

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maxine c. on

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patricia C. on

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VICKIE D C. on

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Roger G. on

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Darrell W. on

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we were given broken equipment.

Henry G. on

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TERRY O b. on

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I received an e-mail from U-Haul for this evaluation, but I never received a final invoice that was supposed to be e-mailed to me.

JENNIFER K a. on

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The truck was shifting wierd, but other then that everything was excellent

DANIEL A K. on

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The staff was polite, attentive and professional on pick up and drop off. I liked that they were able to shiw me exactly what I was going to be charged pretty quickly. Very good location.

mary J. on

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RAYMOND G N. on

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PETER F. on

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All of the staff were really great. They were awesome.

JAMES T C. on

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No suggestions. My second rental there. Helpful friendly staff, good equipment. I'll be back, more moving to do.

VICKIE D C. on

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Excellent transaction, super fast and friendly. Thank you!

Jami H. on

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Linda M. on

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Nothing I can think of. The gentleman who processed my rental was professional and very nice. Thank you, Linda

patricia g. on

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JOE H. on

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Attendant was great,in and out quickly. No need to change anything.

JACK L l. on

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TOMMY G r. on

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Excellent service and friendly staff . Much appreciated!

BILL H M. on

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LESLIE R W. on

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The people there were very accommodating when I had a issue with the return time. Everything worked out great if I ever in the future I need to use a trailer I'll be sure to recommend this location and Uhaul

RANDIE G. on

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I was very impressed by the professional attitude and level of service provided by Randie Aplin.

CHRIS PAUL C. on

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I have rented trucks here many times. They are extremely professional and the equipment always works well. The prices are very reasonable too. Highly recommend.

john c. on

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Joshua was really great to work with. Very helpful, accommodating and really made my moving process easier. I really appreciate his advice. What can you do to improve for the next customer is the question... my Answer is Clone Joshua. Thanks for the opportunity to comment. John Colwell.

Patricia A. on

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LOUELLA J C. on

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Excellent customer service!

JOSEPH T c. on

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Jason E. on

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The gentleman that checked me in was quick, courteous and knowledgeable. I would definitely use this location again.

JACQUELINE R C. on

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JAMIE H. on

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BRIAN R. on

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Everyone was so nice and helpful I love that location .

Michael E. on

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PETE C. on

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You did everything efficiently and were friendly I am very pleased. Thanks

DEREK C. on

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Customer service and equipment was in excellent. Fast and friendly staff, equipment was in. Excellent shape.

GREGORY F. on

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LAURA MONIKA w. on

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Abel S. on

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Good drive and safe

Rose W. on

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CRAIG L O. on

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CAROLYN W. on

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Nothing. ??

Malcolm R. on

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Every time I return a vehicle, UHaul promises to email the receipt but they don't do it. If I want a receipt I have to go online to my account to get it. Why can't they just email it like they said they would do.

NANCY D. on

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Lisa L. on

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LISA A L. on

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Raymond Z. on

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Have had a full business day, and still waiting on emailed receipt.

FLOYD E W. on

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Just keep doing what you do great experience on both ends

carl m. on

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ERIK R. on

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The guy that helped me today both on the pick up and return was super helpful.

JOSEPH H F. on

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mike t. on

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Would to receive a comp every now and for being loyal customer??????

DEBORAH L b. on

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Richard F. on

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Clay D. on

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Great customer service.

Allister R. on

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An excellent Service Team and Josh is a great Manager. I do alot of repeat business with this U Haul location because of their superior customer service.

jim b. on

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CHARLES M W. on

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Consider a clear waiting line. Several people came in and missed the fact that 4 people were already in line. The staff handled things great but a clearly marked waiting line would reduce issues. Excellent store. Excellent staff. Always a great experience.

Ruben R. on

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Almost a complete disaster, we rented an enclosed 4 x 8 enclosed trailer; hauling musical instruments and sound equipment for a Christmas show. The trailer looked old but over looked OK from the outside, our trip was only a few hours away, however, we encountered rain through most of the trip. When we arrived, and opened the enclosed trailer all our equipment was wet. Water was seeping through the ceiling of the enclosed trailer. We quickly unloaded all the equipment, and began the painstaking task of drying everything meticulously, I truly thought all was lost “electrical devices and water do not mix”. We left the equipment to dry overnight, it was a Christmas miracle all the equipment turned on the next day and was working. We able to play the show as scheduled. Lesson learned if the enclosed u-haul looks old and it’s raining cover your equipment even if it is an enclosed trailer. The enclosed trailer assigned to us was very old and I’m really, really, surprised it is still in service, personnel were all courteous and even provided the information in the event we had to file a claim for the equipment, we did not. Best to all and Happy New Year!

JEFFREY J H. on

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Great experience -- fast and efficient. No improvement necessary,

jennifer h. on

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marilyn r d on

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I had to move out of my place that morning and the young man who signed me up could not have been more pleasant and professional. After a crazy morning he was great to work with.

KENNETH J m. on

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angelina p. on

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Nothing. People were helpful and friendly. Equipment was clean and nice.

russell k. on

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The sales individual was very professional and took care of me quickly on both the pickup and return

Kimberly K. on

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Rep was extremely friendly and helpful, especially considering that it was a cold and blustery day.

GERALDINE L. on

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Nothing really

STEVE J H. on

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Fast, easy and convenient

LEILANI F R. on

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Kanisha S. on

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Danny M. on

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Charles F. on

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The 20' truck had only 36k miles and was excellent. It was loaded to the brim and still had plenty of power for every leg of my 1k trip. Easy to handle and nice suspension too. Made for a great move.

Frank L. on

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I was on a time constraint, with my helper available for only 1 hour. There was only one associate in the office at the time I picked up my U-Haul truck who was helping a customer before me. This made me tardy and I had to move steel drum musical instruments by myself due to this inconvenience.

TERRY DEAN K. on

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LEROY G M. on

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The that help me was outstanding, I give her 5 stars and thank you for lending me the tail light adapter, you guys rock!

diane m. on

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Rent from the bigger yards, like this one, not the neighborhood business people with a tiny lot and who don't know what they're doing with U-Haul trucks.

STEPHEN A s. on

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Manager at 72485 and crew were excellent the whole week of getting ready. Manager had truck/AT ready within 10 minutes of my arrival on the 9th. Hookup crew for AT was great, very helpful. Wish every business was run this way.

MARK LEON P. on

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Lady who checked me in was awesome. She called me the day before, acknowledged talking to me when I arrived, hooked up the trailer herself very professionally and was excellent in customer service. She deserves to be recognized. Thank her for me please!

KEVIN G G. on

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Wonderful customer service!!

BESSIE M C. on

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Customer service was great . it was fast and I was on my way.they went over everything and it was clear.

Carol P. on

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SAMUEL O on

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My experience with the U-Haul Moving Storage at San Mateo and Montgomery was a pleasant one ! The facility was convenient ! The staff was outstanding ! Thank You !! Sincerely !! Samuel K.Ortiz !

anna marie c. on

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PARRY W M. on

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Nicolette S. on

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MARY S P. on

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I returned my rental via the after hours key drop per my discussion with the Uhaul employee just to verify this was ok and yet I was still charged for an extra day due to the negligence of the employee who checked my truck in causing me to have to make several calls to the Uhaul location where I picked up and returned the truck, a call to the main office where I was ASSURED I would receive a call back but NEVER did and my credit card company to finally have the charge reversed

AMANDA B G. on

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SHIRLEY S. on

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doug b. on

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Maybe a little longer than 4 hours but other than that fantastic service

CHAD J. on

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I was pressed for time and dropped the rental off after store hours. I called the next morning to make sure they knew it was there and they didn't. A key drop box would be nice along with an extra receipt to put in the drop box. That would let the employees know rental was returned after hours. Thank You

JOHN JAY A. on

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BRENDA F. on

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Marc S. on

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was easy to find

CARL S C. on

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christopher m. on

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Not anything. Because nothing to complain about or say two guys over there at U-Haul did an excellent job

GREGORY B E. on

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SHANNON D S. on

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The removal equipment of the trailer was broken. Maintain the removal equipment to avoid injury to your customers.

malcolm r. on

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Kathleen S. on

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STEPHEN EDWARD J. on

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Nothing. things went very well

Paul F. on

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JENNIFER L G. on

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CHRIS P C. on

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Very friendly staff who helped me get my truck. This is a great location that I have used many times. I will happily go back and use them again.

Casey Z. on

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Keith H. on

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MARY S. on

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Brad H. on

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Great location. Site is totally committed to U-Haul. Not just a side business. I have used this store many times. Fast, friendly service every time

NORA J B. on

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Your service was great I have no complaints. The staff was friendly and helpful. Thank- you I appreciate it.

SETH G C. on

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BRENDA M s. on

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Your truck service at this location is superb so is the staff. But when we had our month storage our unit was broken into and we lost over $20,000.00 of our belongings. But was told we didn't have insurance coverage because my husband didn't check the box but he signed for it. We got no compensation and that was everything we owned because we where homeless and living in our vehicle. Wish we could be compensated for something.

Lawrence t. on

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The people at this location were very professional, friendly and knowledgeable. I was in and out of the office and on the road in minutes. Very pleased with the service I received!!!??

Travis S. on

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RONALD M. on

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DAVID P. on

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Awesome customer service, from the phone call to the front desk. They couldn't have made it any easier. Thank you.

MICHAEL G. on

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Excellent customer service.

terry o. on

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RYAN J. on

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JEFFREY S t. on

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Kirin F. on

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Thank you!

DONYUAL C. on

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jerry b. on

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Melissa B. on

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Jacob L. on

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Glenn P. on

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William l. on

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JERMAINE T W. on

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Perfect experience.

Roman D. on

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Great customer service. I was in and out quickly when obtaining the vehicle and also when I returned it. Thanks.

ZELDA A s. on

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AVA F. on

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Do not like the policies of paying cash and then having a transaction on your card in pending status. May not use UHAUL EVER AGAIN.

SANDRA J s. on

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RYAN JOSEPH K. on

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MARK E E. on

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The sales person. I think her name was Randi maybe, was really good. She worked with me on what was best for my schedule to return the truck and was very helpful.

ROBERT J M. on

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ANNETTE G. on

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charged for a tow and now the store is telling us we abandoned vehicle and claims there are call recording claiming that we said we were going to abandon vehicle. They should listen to calls because they have lied I am disputing the charge. truck broke down - it was out of gas, we should have been called and told "put in gas or we will tow and you will pay $400 for the tow.. NOTHING - no call not alert just a charge on card. I am never had issues with Uhaul - this takes the cake and I will tell others not use this service because they rip you off and lie..

Ashley D. on

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We loved the customer service we received from Randi Aplin at this location.

joe d. on

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Renee G. on

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Clean out smoke smell from inside vehicle.

NICOLE A S. on

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Sheryl R. on

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will douglas t. on

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Great professional service. Josh, Randie and all the staff were very efficient and helpful. Impeccable customer service.

Other M. on

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RONALD E S. on

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daniel c. on

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This location provided excellent professional and courteous and helpful service. It was a pleasure doing business with these folks.

PAUL S. on

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JONATHAN D N. on

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Richard Z. on

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Your team at this location provided a great experience. They were professional, made sure I was taken care of and very professional! Thanks TEAM!

CHRISTOPHER E D. on

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The staff is always very helpful and my overall experience with this location has been excellent!

Kellie S K. on

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Jeffery W. on

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Terence H on

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U-box was a great experience. The price was reasonable and all the people involved were a pleasure to deal with. Thank you.

Edward C. on

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PAUL S. on

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Very professional

Gary Q. on

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Cindy B. on

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An English fellow helped me. The W O R S T. Service. Ever Charged me for a ball I had one. Had to go back for credit! Charged me for 12 blankets not supplied! REALLY! Drop off requested for Taos ! They wanted me to drop by angle fire. REALLY! Worst experience ever. PLEASE refund ME for 12 dollars never got blankets !

KRYSTAL I. on

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I had to wait 5 minutes for an attendant to return to the office, but then they were very helpful and got me on my way.

Judy V. on

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DEBORAH C P. on

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These folks should be models for the company! Extremely friendly,helpful, & knowledgeable! Five stars for this manager!

Jeff H. on

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sydona a. on

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detrick c. on

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Elizabeth G. on

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The staff at this location was very friendly and helpful!!

RUSSELL J B. on

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Good service

MICHELLE M on

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Good customer service

carlos g. on

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ernest l. on

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as always service was great

albert r. on

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This store does a great job satisfying the customer and it's appreciated!

JAN S v. on

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DAVID L C. on

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The guys who checked us in we're friendly and helpful!!

Shannah L. on

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kenneth h. on

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ELIAS ENOC M. on

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The female service person working, I felt was extremely rude and offensive when I refused to pay numerous extra hidden costs not quoted or included in cost of dolly rental so it seems. I would never recommend this rental location to anyone ever! The equipment was badly beaten to heck. The chains were NOT long enough to fasten anywhere once it is across an axle of vehicle to be towed. Chains are for safety and to secure vehicle to Dolly. Even with our own safety straps I did not trust this dolly to keep my van on it securely. Thus we were forced to travel 40MPH the entire return trip. We were terrified we would lose the van and possibly kill innocent people. We drove non-stop all night and 15 hours into next day. It was not a comfortable situation to be in at all!

jonathan w. on

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Barbara V. on

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I was VERY happy with customer service and equipment provided and additional equipment I rented to help with my move. Counter staff were efficient, courteous and helpful.

BRAD B H. on

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Monica L. on

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I had a fall and I had bought the insurance they have now the tell me I'm not covered I need to us my car insurance.crazy why do they sell insurance for accident if they don't want to help the situation ....very bad situation please look over your coverage before u drive off because u might be covered ever if u bought there insurance...

EMILY C. on

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The lovely woman who helped me made the experience easy and pleasant. Please let her supervisors know.

CHRISTOPHER M. on

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William B. on

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GORDON E b. on

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Really nice that the estimated charge showed immediately on my bank balance, but the refund may take a few days. Just why is that? Because the law allows it, or someone takes advantage of it? Wonder why it is first line in the notes?

DANA R B. on

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They are very understanding I would like to say thank you ...God Bless!

abel j s. on

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Good everything

Angelic M. on

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MARY F F. on

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jan v. on

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Polite, personable, helpful location.

Rebekka K. on

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RANDALL S M. on

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Lora Deanne H. on

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Everyone communicated very clearly. They were prompt and polite. It was a breeze!

SONJA J M on

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Really appreciate all staff friendliness and helpfulness. Will definitely use Uhaul again if needed in the future.

LINDA S. on

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It was a quick and good experience Customer service matters Thank you

Vancellen S. on

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So easy. Signed in early. Everything ready when I got there. Done in 2 hours. Thank you.

ERNEST R l. on

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the people give the best service and are pleasant thank you

Jim M. on

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Faster than Superman! Great equipment, great staff, great experience. I've tried other U-Haul locations in ABQ with mixed results. I will always return to this store from now on.

CHRIS J G. on

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Very fast, gave me the best rate. Manager is very efficient and organized. Will keep using this location.

david g. on

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Grant G. on

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wes i. on

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Your records are incorrect …. I have never had anything to do with U-Haul. Remove me from your list please

EARL C. on

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No comments

CHRIS W. on

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Store seems to have different rates than other stores-are weekend rates applicable

RICHARD S. on

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staff was extremely helpful. Manager gets gold star.

wayne t. on

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Arash M. on

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This location is alwsys great.

BARBRA J V. on

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rented a pick-up; it was in great shape except for the cigarette odor.

MONA R L. on

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Great service and great employees. They really know their job and are extremely courteous.

michael w. on

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JOHN F F. on

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DAVID R g. on

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Earline H. on

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I was not instructed to use of the chains in towing, was this because I am BLACK, could have cause an accident, lost my life. What kind of employees do you hire. There were two employees @the time the tow was accepted by me, check your cameras. EHH.

joanna a. on

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Uhaul staff are very nice and helpful

BRUCE p. on

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Staff was very friendly and prompt with check out and check in. Would definitely recommend this location and will use again

GARRETT J K on

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We stored our belonging`s for years. The staff was always friendly and professional

denise g. on

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They were very helpful and friendly at pick up and drop off locations. Thanks!

RUBEN R. on

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HOWARD N L. on

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I'm a repeat customer...they were great again!

richard h. on

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glen h. on

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SAMMY J L. on

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Michele P. on

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Not much. You were fast and efficient.

penny l. on

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Evelyn M. on

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LORENZO L. on

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LESLIE D F. on

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smile

BRIAN B. on

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NATHAN WILFRED G. on

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BETTY V. on

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N/a

howard L. on

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The big line was handled as quickly as possible, however, you might consider a pre-reserved line

shaun a t. on

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Great customer service

TONY L H. on

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first class place with great public relation skills, they will always have my business

Robert M. on

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LYNETTE K M. on

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Angelina D. on

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Forest D. on

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This U-Haul location is exceptional. It is extremely friendly, clean, fully stocked and well organized. Impressive! I have rented from U-Haul for over 45 years and this location is tops! I will definitely recommend this location to others. Great staff and a great experience! Thanks!!

PABLO E m. on

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I felt this experience was easy and therefore no improvement is needed.

ROBERT S G. on

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I would have liked to have a way to lock the trailer to the tow vehicle to help prevent theft of the trailer when it was parked overnight..

Laura M. on

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The mover who I rented through Uhaul was incapable of doing the job in a timely manner. He was out of condition and out of breath from the start.

Bob R. on

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Again...simple and easy. Friendly staff

CHRISTOPHER W. on

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To be honest, I'm extremely unhappy with the ridiculously outdated system of "eyeballing" gas measurements. The sheet that comes with the rental gives an estimate of gas input, but it's ALWAYS wrong, causing the customer to have to put in even more gas than they should have to. The entire process is extremely sub-par and produces immediate negative associations with your company. I have been very unhappy with the fact that I put in the "estimated amount" of gas to return to half a tank, only to find out I needed to put in more than three times that much only having driven 20 miles!! The exorbitant lying (or lack of honesty) has lead to me telling pretty much everyone I know about the unpredictability of uhaul's gauges and the hokey system used for returning to previous measurement. The onto way this system could work is if the tank is 100% full, then there wouldn't be any guess-work. I know this will never change and my comments will go entirely unnoticed, but due to this terrible experience I will never use uhaul again, and I'm doing my best to keep people I know from making the mistake of choosing uhaul as well.

ARTHUR C Y. on

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simon f. on

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Awesome experience from start to finish. I love when a company knows what they are doing and they do it well. Don't change a thing!

stephen g r. on

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JOHN H. on

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caren c. on

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We had a headlight not working. As soon as we brought it to the attention of the office they immediately fixed it. Renting this U Haul kept us from making lots of trips back and forth to our daughter's wedding to set up decorations.

Mike O. on

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Very professional and helpful. In and out in no time.

BARBARA A N. on

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Susan F. on

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I really appreciate how flexible you were in my ever-changing moving plans! Thank you!

Jake S. on

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genevieve v. on

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Absolutely kind courteous and accommodating. I would recommend them to people Across the Nation if I could. I will most definitely use them again.

JEREMIAH V J. on

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NANCY R. on

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Absolutely excellent service and overall experience!

wayne t. on

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Will utilize again.

Shirley G. on

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carolyn V. on

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Patricia W. on

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RENEE YVONNE E. on

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WENDY C. on

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Over and above on service......all the guys were GREAT!!!

Lynda M. on

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Thank you forn a very clean U-Haul truck.

john m. on

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Great staff, helpful and friendly. Truck was brought back full of fuel, not 7/8. The truck was dirty at time of pick up (other renter contract still in truck) but not a big deal for what I needed it for. Thank you and I will be back for another in the future.

JAMES M. on

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ALFIE W. on

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Great customer service @ this location the only one I like to rent from. Thanks Al

KRIS W H. on

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Everything was ready, the only problem I had was that I scheduled the pickup at a different location near my house.

Daniel C. on

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Consider a military discount.

sundy c. on

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RICHARD S. on

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Don L. on

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This location has improved dramatically!

JAMES J B. on

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Everything seems fine to me.

JEREMIAH V J. on

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Great people and equipment

Marne G. on

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SAMUEL R L. on

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staff took their time good attitude and helpfull

jessica a l. on

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We first went to the Central location and they sent us to Princeton. Come to find out, they didn't have the truck we needed when the Central people reserved us one. We had to go to the one on San Mateo, was very upset with the run around.

Arash M. on

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These people are the best. zthis was my 3rd truck from this lpcation and they have always done everything at the best level.

Loretta c. on

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carol c. on

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PHILIP C S. on

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Very quick check out, vehicle was ready. Ran great, and check in was quick and efficient. Thanks.

Arturo G. on

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thomas l. on

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marcia m. on

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Josh Souter was very friendly and helpful.

ALLISTER R. on

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It is the best Moving Center in ABQ, NM...I have used them for many years.

TALIA H. on

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This Uhaul is amazing!! Uhaul was the only thing that made my move going smooth!! Thank you so much being so great to me!!

Barbara Y. on

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Melanie F. on

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Ted W. on

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julie b. on

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norton k. on

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Excellent service and the gentleman who did the installation was terrific. N

WAYNE T. on

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Comments above for the Albuquerque store

Javier A. on

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By the time I got there they were ready and installing and picking up equipment took only a few minutes. Same thing on my return.

Brian P. on

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The actual rental was fine. The male staff in the store itself were very rude, dismissive, and dishonest. We were told,(once someone could be bothered to acknowledge us), that nothing was available before 3pm. It was 10:00. I looked at the website on my phone, and noted that there were vans and trucks available...and pointed it out. The manager sneered, and turned his back. I left angry, and left. I decided to call, and was able to reserve a van 5 minutes later, returned to rent...and got "oh, you're back". I told him that I have already paid for the rental, and that I will be taking it now. The two men in the store front were not a good example of customer service, and if I had not had a narrow window of time to get things moved, I would have moved on. I will never rent from this location again, nor would I recommend this location to anyone. Quite the opposite.

MEAGHAN M E. on

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Customer did not leave a comment.

GREGG T R. on

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Nothing noted.

Triana W. on

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The place was not quite as clean.

ANTOINETTE d. on

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Inside lights did not work so we had a hard time unloading the truck. Also the truck was bouncing alot when driving felt likw the tire was always flat

milli t. on

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Staff at the San Mateo branch were friendly, smiling and efficient. Check-in at the desk was speedy. The entire process was painless, which took a big headache out of moving day. Loved the after-hours drop-off! Made all the difference to the crazy schedule we had to keep for our move.

tyler s. on

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Customer did not leave a comment.

daniel a. on

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Nothing. The employees at this location did an awsome job.

James C. on

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IVORY T t. on

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LILIBETH C S. on

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Wallace W. on

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Large U-Haul rental site that generally has what you need, especially rental trailers. Recently added a special return lane with a covered awning. Check-in was quick and paperless - attendant sent an electronic receipt via e:Mail.

margaret b. on

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With it being a busy moving season it can be difficult to find a truck but this location came through.

howard c. on

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Service is excellent, I've rented from this location and it's always been awesome. Time to have training for some locations. That might help.

Ruth B. on

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amanda w. on

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david a. on

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Excellent friendly and professional customer service.

Don M. on

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SANDRA L m. on

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Excellent experience. Excellent personnel, building and equipment.

Miguel A. C. on

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Friendly reception!!!

June B. on

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They put down a different drop off location in Denver even though I told them which one to use so I invited an additional $40.00 charge. More than that - the truck broke down less that 30 miles from the starting point which makes me wonder if they ever check/inspect the trucks between rentals. We lost 4 hours waiting on the side of the road for service and day of moving time. Adventures in moving doesn't begin to describe my families bad experience with U-Haul.

shane c. on

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cody b. on

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Make all equipment available for one way drop off.

ROBERT S p. on

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Quick and friendly reservation at the counter. Quick and friendly pick-up, on-time, nice vehicle. Quick, easy, friendly turn-in. Good experience

randy s. on

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Nothing could improve your business model, nothing! My 2nd time using u for trips to San Jose and notably great value and services. Warren or Darren, whatever the gentleman's name that last helped me was great! I am 100% physicaly disabled Vietnam era vet. This guy took care of EVERYTHING and even made me laugh. Thanks to all of you. Randy Sage

TIFFANY L. on

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Nothing! The staff was very kind, knowledgable, and helpful. I had a great experience when I called for information and was actually able to speak to the store NOT the call center. Also, when checking out the equipment and returning it. Overall Excellent customer service!

rick c. on

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Be sure time estimates are accurate; the estimate for my installation was "under three hours" but actually took nearly 4 1/2 hours to complete.

MICHAEL H. on

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LEAH A H. on

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I called UHaul to reserve my trailer last weekend. Despite the fact that the representative assured me that I could pick up the trailer at the Menaul location in Albuquerque, NM, I learned this morning on my way to this location that the reservation was in fact made for Manteca, CA. I quickly changed the location to the San Mateo UHaul in ABQ, and was lucky that they had the unit that I had reserved. However, I consider this an egregious and unacceptable error on the part of the UHaul call center, and will therefore not be using this company in the future.

Denise P. on

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Catherine M. on

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Always have received the best service here. I drove further to go here because I trust the service.!

Michael G. on

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DALE H. on

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Brian C. on

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The staff was great!

JOHN G. on

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MARYLOU S. on

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Lisa L. on

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anita e. on

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Excellent customer service.

Jimmy M. on

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Nothing. I have used this location 3 times in the past year and they are always professional, efficient and friendly.

SHERYL D. on

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melinda t. on

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Elliott A. on

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DAVID R. on

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All of the staff was very helpful and were pleasant and laughing and made it a very pleasant experience.

Heath H. on

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STEPHANIE A F. on

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I was completely unsatisfied with my experience. The truck that was provided to us was not in good condition and was unsafe. When I first got into the truck, I adjusted the side mirrors to the in the correct position. However, anytime we were driving and hit a bump, the side mirror would fall down, so it was angled at the ground and I couldn't see anyone beside me or in my blind spot. You can imagine how unsafe this is, and made me very nervous while driving the truck. I can't believe UHaul provided me with this truck.

MARIAN V C. on

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russell r. on

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I love U -Haul. Fast

Bob O. on

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Friendly staff, wonderful location and very clean.

ALYSSA K. on

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The van smelled really bad. I'm not sure if the stench was due to something someone previously hauled, if something crawled up in the van and died, or if it was simply something UHAUL used to clean with, but it was awful. The man who rang us up was quick and didn't take the time to really figure out which option was least expensive for us, either. This UHAUL experience wasn't the greatest.

MEAGAN J d. on

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Jeanette O. on

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ryan d. on

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Stefanie R. on

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We normally use a different location. This one was great. Quick service. Rules and policy were explained. In and out quick. Both picking it up and dropping it off.

Mark H. on

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Nothing, it was great. Everyone was professional, friendly, and very helpful. Thank you.

claudia s. on

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Easy-breezy

RANDELL D S. on

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ray b. on

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DAVID C. on

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Richard M. on

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Lorenzo G. on

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Truck was ready on schedule and the staff was professional and courteous. I would recommend this location to a friend.

Bryan Q. on

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carl b. on

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Smooth efficient, friendly operation

CHRISTINE L m. on

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Train employees to make reservations when they say they do. When we got to our final destinstion our reservation for a storage unit was not there. We almost did not have anywhere to put our belongings. They also missed our reservation the first time we called. Then moved our pickup location three times! Overall will never use u haul again. Moving is stressful as is and u haul in nm made it ten times worse.

WILLIAM G O. on

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They did their job well. Explained return expectations, time, fuel, mileage, all clearly. Equipment was in good condition and worked well. I will rent from them again should the need arise.

jed l on

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The staff is very helpful and friendly, from manager Josh?, to the others. The facility is very well maintained and organized. Thank you...

STEPHAN A R. on

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Just keep up the good work

kalle s on

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The staff, specificly the one who assisted me, was very kind and helpful.

CLIFFORD M T. on

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Matthew M. on

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carol h. on

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Robin B. on

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Computers were down a lot. Staff was kind but lines were very long --- over 30 minutes. And I was third in line.

Yolanda B. on

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Everything was great....Thank YOU!!!

Billy M. on

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julie b on

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The service was great!

glen h. on

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Sally T. on

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Excellent customer service

Kaitlin S. on

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John M. on

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This rental was the FASTEST pickup/turn-in experience that I've EVER had at a U-Haul! Five Stars! (I'd give more if I could.)

JOHN B on

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I have used this location for storage numerous times and have recommended it to family and friends. Josh and his crew are great.

john b. on

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Josh and his crew are the best!

JAMES G. on

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I needed a pickup truck to move some new furniture, and the gentlemen that helped me were very courteous and fast.

JODY H. on

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patricia g. on

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THOTHY J G. on

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We reserved a 10' truck but it didn't come in. I was glad that UH had a cargo van that worked out well. I have always found the staff at this UH to be helpful and friendly.

Susan B. on

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NANCY P on

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I was very pleased. The staff were helpful and friendly at all times, even though they were already very busy.

etheline j. on

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None, this site provided great service.

BRIANNA N H. on

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CHRISTOPHER R G. on

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Anthony R. on

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JANICE J on

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Josh Souter was very helpful, fair, and professional. I appreciate everything he did for me. Thanks! Janice Johnson

JANICE J on

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Josh Souter was very helpful, fair, and professional. I appreciate everything he did for me. Thanks! Janice Johnson

REGINA M G. on

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Make sure credits are redeemable at store equipment is picked up at. I have to travel back across town to another location to recievw credit. An inconvenience I canr afford

JOHN W. on

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Quick and helpful

Christine S. on

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Marcie M. on

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Make sure the date and day that the rental needs to be returned is communicated correctly. We were told the truck needed to be returned on Tuesday. When we were on our way and received a reminder we found out it was Monday that the truck needed to be returned.

CHRISTIAN Y. on

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STEVE H. on

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zach m. on

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I stopped by several times and service was always prompt and excellent. The installation of my hitch was done on time and the finish was clean and professional. If you need something from U haul this is the place to go.

ramon v. on

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TONY P N. on

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kristin m. on

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I was impressed with how quickly the transaction took place. The vehicle was very clean and great to drive.

LINDA B. on

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The staff was excellent. Friendly and helpful.

shelley h. on

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Jeremy M. on

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Nothing but good things to say about this location all I would ask for would be a multiple rent discount that be great but other then that it is a awesome location

KIMBERLY T S. on

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Awesome good, keep it up

MELISSA M on

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The Staff is absolutely professional, fun and very helpful. Keep up the good work!

DUANE C. on

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Keep the office cool it was hotter than a steel plate in the mouth of a volcano in the sun

SALVADOR V. on

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JEFFREY S W. on

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fred w w. on

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I don't know how it could be better. Josh and Andy are real professional. I have never a better experience at ANY U-Haul that is I always now trade at your San Mateo location

JASON R. on

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Erin J. on

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Not the usual excellent service. What happened?

Renso M H. on

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Guanlin L. on

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Jennifer R. on

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JOVINA ANN f. on

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Michael B. on

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James S. on

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Not much! My experience was just fine. Had no issues or problems. Thank you!

NORTON E W. on

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KARA C. on

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Make sure you let customers know that a 15 foot uhaul will NOT hold a 2 bedroom plus boxes -- even though your website says it will. I couldn't even fit a one bedroom in, so had to hire moving help for multiple load/unloads and extend uhaul rental another day. If someone had been kind enough to accurately provide this information, I could have rented a larger Uhaul and only had to make 1 trip to new location, instead of multiple, with a broken back in 100+ degree heat! False advertising/information caused a huge problem.

Joseph C. on

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I reserved a pickup but it wasn't there so I had to rent a trailer

Bruce G. on

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They seemed to be short staffed the day I went in to reserve the equipment but made every effort to get customers taken care of

CLAIRE M P. on

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The customer service here was outstanding! After hooking up the rented trailer, I walked back in and asked if I could put air in the tires of my Tahoe ~ without hesitation, they checked AND put air in my tires for free .... so grateful!!

daniel w. on

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AIMEE M S. on

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FRANCES w. on

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Shea G. on

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Andrew R. on

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The staff at this location was truly fantastic. Even though my trailer light converter box had been disconnected by my car dealer without my knowledge, they were able to find and repair the problem (including installing replacement parts) in less than an hour. I will be sure to recommend this location to anyone that needs a trailer.

ANDREW S M. on

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BARBRA K S on

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We moved half way across the country using U-Haul. Everyone was professional and courteous and friendly. The month`s storage at our destination was a lifesaver.

RICHARD A J. on

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I think that your mileage rate is getting a bit high.

Brandi J. on

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Lisa K. on

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Richanda B. on

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Elizabeth G. on

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jovina F. on

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Masood M. on

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TENIA M F. on

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ALBUQUERQUE A. on

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Would not go to any other location,

ALEXA R on

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I have rented both storage spaces and trucks at this facility before and have always been extremely pleased. It is clean, safe and secure and the staff is very nice and helpful.

ALFRED R on

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Staff is very professionl.

SARAH E G on

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Manager and staff are always friendly, helpful, and knowledgeable, facility very clean and well-maintained.

Stuart C on

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From the time I booked to the time to go transport prices had dropped, perhaps a paid option can be made available to renegotiate transport cost once.

JONATHAN D D on

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Solid experience. I do recommend getting there early though. I had zero wait time, but by the time I finished loading my storage unit, customers were arriving in droves.

ROCCO D on

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great staff

ISIDRO MENA I on

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It will lot better if they change the access to the storage unit until 9 p.m. and not at 7 p.m.

Stuart C on

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I would recommend a survey when it`s all over. The guys in Albuqierque were great and everything was up to standard.

BRENDA S on

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The only draw back was our unit was vandalized and half of our stuff is missing.

SHERWIN V on

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One of the best and cleanest storage facility I use

SALVADOR D on

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Josh, and all the team at this location make everything easy. They are very helpful and friendly and always willing to help if needed. Thanks!

GUY M on

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give josh a raise!!!!

TRENT G on

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n/a

RYAN DAVID R on

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I`ll called 5 times to close my unit down and they kept charging me

LATISHA N on

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Other then being a bit pricey everything was perfect...

SALVADOR D on

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The staff at this facility is great and amazing. They were very helpful and supportive of all our needs. They arrived on time, and were super professional.

MIKE P on

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I talked with Josh, very nice and professional. He had the answers to all my questions. Will use him every time I go into U-haul

LILLY M S on

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Excellent

BERNADETTE V on

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The staff was exceptional at the San Mateo location. I received excellent quality service.

CHARLES W. H on

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Staff at this uhaul was very un-friendly.They need to be trained on how to be customer friendly.I will never go to this uhaul again.

WILLIAM E T on

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Excellent customer service especially Josh

DIANE Q on

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These guys went above and beyond. The perfect example of customer service. I would go out of my way to use them!

Robert J on

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Very helpful staff.

Robert J on

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Computers need work as the staff couldn`t get through and had to go to customer service to clear the pick-up. It wasn`t the staffs fault,they were very helpful.

GARY MARTIN A on

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Nothing more to say

STEPHANIE C on

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Clean facility and excellent customer service

DEBBIE F on

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We are very pleased at how helpful everyboand how comfortable we were. Thank you.

PETER FRANCIS S on

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Friendly and quick service. Thanks guys!

RICHARD M on

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The lighting in the temperature controlled storage area is insufficient.

DANIEL C B on

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The staff were very professional, helpful, and considerate.

BARBARA L on

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I came in unexpected to rent a storage unit and the staff was wonderful and helped me with out delaying my unloading of the truck.

DRORA H S on

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I used the facility for a very short time, but in that time the staff was exceptional, great customer service and made my difficult move, easier. Thank you.

ANNELIESE L on

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Really pleased.

HELENA W on

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Staff was very helpful and the overall experience was very good.

DANIEL C B on

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Great staff who provided assistance despite the number of customers in the store.

WILLIAM S on

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no comment