Customer Reviews for U-Haul Moving & Storage at Sharon Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Sharon Rd

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MOBLEY H. on

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Jordon R. on

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Easy. Smooth. Good customer service.

Steve W. on

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William F. on

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My experience at this U-Haul location was exceptional. Franklyn was GREAT. He's one of the most professional, helpful service people I have ever dealt with. My experience with U-Haul couldn't have been better.

Helen B. on

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Great customer service, everyone I come in contact with has been very accommodating.

LASONDRA g. on

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JAMIE B. on

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Ira T. on

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Shanna E. on

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JOHN N. on

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Steven L. on

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Maria and Freddie were great! Thank you.

Darryl D. on

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Bill is a terrific operator.

Paul W. on

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ROBERT S. on

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Lauren L. on

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Lindsay C. on

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Ronald D. on

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Maybe on busy days have 2 employees on the front desk

Richard S. on

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Mohammed A. on

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Walter B. on

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Cassandra M. on

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Parking was very limited. An expansion of parking would be beneficial to the guest.

Mariko R. on

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Harvey J. on

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JAMES W. on

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Bill Harris and his team are professional, friendly, helpful and provide consistently good service.

jeffery n. on

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jeffery n. on

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Dani F. on

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Dani F. on

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Dani F. on

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Thomas B. on

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Kaili B. on

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TIMOTHY S. on

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Afshin S. on

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Nick N. on

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Maria inside was very helpful and pleasant

Mike D. on

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Location seemed a bit understaffed for a Saturday afternoon, otherwise I would give 5 stars.

stephanie s. on

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Terrific customer service at every level. Thank you.

Timothy E. on

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My original reservation was made on Friday and was confirmed the location South Blvd, Charlotte and 15 ft truck. When we arrived Saturday on time there was no 15 Ft truck only a 10 ft and 26-27 Ft. So we had movers meeting us within the hour and no truck. This was very concerning and difficult for me to understand how you can have a confirmed reservation and no truck? Luckily they found a 15 ft truck at Sharon Road West which was 10-15 minutes away but not as convenient as our original pick up. At Sharon Road West the floating manager, Lester Zuniga, helped us. Lester was very helpful and polite and apologized for the missteps in the previous reservation. He quickly got us on our way. The experience at 1400 Sharon Road was good! We have used UHaul many times and the mishandling of the original reservation was a first for us. I will use UHaul again.

eilene t. on

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TERRENCE M. on

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Maria and the other staff were very friendly and helpful.

ROBERTO C. on

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Justin C. on

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Marcie C. on

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The alignment was really off in the truck I rented. Otherwise, a great experience. Staff was nice and helpful, and courteous.

ALQURIAN J. on

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Great People

BRIDGET V. on

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Thank you so much for switching from a truck to a van on such a rainy day! appreciate it!

Kevin M. on

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Convenient location and easy access to equipment. Pleasant and helpful staff.

Michelle W. on

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Jerry K. on

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Very nice and helpful. No complaints.

Donna P. on

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Brad S. on

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It was an excellent experience and will definitely use this location again!

LOUISE C. on

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Continue to be friendly, professional and provide the best customer service above everyone else. Keep working hard to be better than the day before. Thanks?.

Jim S. on

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jackson r. on

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The scheduler told me I could have until Sunday to drop off 5x8 trailer but didn't put it in the system so I had an extra day drop charge. The pick up location (Maria) tried to fix it on the computer but couldn't. She told me she would fix it after I left but didn't. I've called once and was out on hold for a long time. Now I have to call again and go through it. Aggravating

Dymond S. on

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Megan T. on

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Shari C. on

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Easy drop off.

Barb H. on

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JUSTIN B. on

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CHARLES S. on

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CHAROLETTE M. on

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Emily B. on

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Steven W. on

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The place was packed. Hard to maneuver.

Madison M. on

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Maria was wonderful!! She was friendly, efficient and a great asset to the Sharon Rd West location!! We will definitely use this location again in the future.

Robert P. on

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Alan K. on

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Lazarus S. on

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REBECCA B. on

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Easy to reserve, check in & out, and courteous staff

theresa s. on

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The gas guage i think was broken. The checkin guys was rude to my brother, the attendants were not understanding of the problem that had happened woth the gas guage.

CHRISTIAN G. on

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John B. on

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This location was fine, but I was originally sent to a drop off location at 7701South Blvd in Charlotte, Case Motors, that is closed. Then it took a 20 minute phone call to get sent to a new location. I would have expected you should know when a location closes. It cost me a lot of time.

Francisco M. on

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TYLOR P. on

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Nicholas H. on

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allister l. on

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Great

William F. on

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Easy and pleasant check-in with Bill. Clean truck. Great price!

Julie Lynn S. on

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Alan AND Patri B. on

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Courtenay S. on

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Marvin N. on

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Very helpful

Royal N. on

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jeffery m. on

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RICHARD C. on

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Scott F. on

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Robert T. on

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Edith T. on

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I worked with the same associate with pick up and drop off . On pick up he was very nice and attentive and I would rate 5 star service. On the drop off he seemed irritable which he clearly expressed through his mannerisms. I understand that it was very busy at the time, but I stil felt as if he was being a bit rude. Drop off I would rate 2 star.

BARBIE W. on

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MATTHEW W. on

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Daniel G. on

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Nobody lifted a finger to help us back into the store with the trailer.

Tod M. on

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Irene M. on

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DELSON R. on

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Maria and Franklin provided excellent serve. We were very happy with their assistance.

Elizabeth H. on

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Andrew M. on

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Ellen S. on

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Gregory R. on

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Matt H. on

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We had a lot to move in very little time. Working six days a week and moving two houses in one day was an accomplishment. I am very pleased with U-Haul. They were Very efficient and accommodating! Strait forward but respectful customer service! Thanks!

jan r. on

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JOHN L. on

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Hats off to the pick up location manager who bailed you guys out of deficient reservation system. After making and receiving an e-mailed confirmation of my reservation two days before, I discovered upon arriving to 'pick up' my truck rental that no such rental was available at that location. Furthermore, I was supposed to have received a 'text' the day before indicating an 'actual' pick up location. As it turned out, my 'pick up' location was not where I was told it would be. Yes, as the unnoticed text later revealed, it had actually changed...to half way across Charlotte / Mecklenburg, totally disrupting my schedule and plans to move my belongings 100+ miles away which I had already emptied from my storage space onto the sidewalk. This was unacceptable. ...All as a result of your system of notifying your customers AFTER THEY RECEIVE AN EMAILED CONFIRMATION that, in reality, their 'confirmed' pick up location doesn't apply at all. Woe be to those UHAUL CUSTOMERS who believe that a 'confirmed' reservation actually entitles you to a certain set of expectations. But, thanks to the real humans (location manager) who recognize the gap in your inadequate reservation system and was fortunate enough to have a larger vehicle on site to make the problem situation right.

Nathan H. on

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David J. on

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ROBERT E. on

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I was impressed with the quality of the 9' cargo van. For the price, I definitely plan to rent again when moving items too large for an SUV.

Nicholas S. on

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Great friendly people, thanks!

Gregory M. on

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When there is additional equipment and the rental is going to be returned after hours you should provide a lock for which you have a key, with a customer key on the truck ring so the blankets, etc. can be secured.

jason j. on

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Kevin D. on

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jack f. on

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Good service at some locations not unifororm but overall better than competition.

Brian H. on

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Franklyn knows the business well and provides great customer service.

Denise H. on

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Great Service we will recommend this location very clean and super fast service Thank you

DARRELL C. on

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I have used this location to drop off vehicles and supplies on two occasions. Both from New York to North Carolina over night. They are very welcoming and very professional. Full of extra information.

Saminda Y. on

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JAMES B. on

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MICHAEL S. on

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Thomas B. on

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Very nice facility. Everyone was very helpful and nice.

Travis H. on

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I was very impressed with the customer service provided by Franklyn Serra.

Gary H. on

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daniel h. on

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I called the 1-800 number to find a location with a truck available and the first representative I spoke to was not professional, rude and lacked client relationship management and my attempt to rent a truck led her to hang up on me. I then called back and spoke to another representative who was very nice and informative and helped me book a 15 foot truck but she said "scheduling sets the location for you" and I was to be called when they make that arrangement for me no later than an hour. I was never called. It was over an hour and a half, I then called back and was told my location for pick up and time. I even got an email giving me a "guaranteed" location and truck. I arrived at the location and attempted to go in but they looked closed. I waited and called several times. After 45 minutes of waiting I called the 1-800 again to let them know the situation. It turned out they scheduled me at a location that was closed but "they did not know". I was then pushed back till 3pm for pick up at a different location which completely delayed my move and caused me to see fees from my apartment complex for not being out in time. The location for pick up at a location 10 miles further than what I was needing (keep in mind its .99 per mile) just to make it more expensive on me. I lucked out because in this location the person assisting me (Maria) was very nice and she was very helpful and I was very appreciative of her because she helped better my day a little bit. She made what was a horrific experience with U-Haul a little bit better. Although I had a better experience with U-Haul at Sharon Road my overall experience was awful and I will not rent from U-Haul again.

Jonathan H. on

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Francisco P. on

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Just be clear that you will need to refund a charger you already sent through.

VANESSA W. on

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Very helpful & friendly!

Rick D. on

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david p on

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They have been very good in all regards. We,haven`t actually put anything in the room yet, so I can`t comment on those details.

Ramon D. on

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Dale B. on

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Bill at the desk was very friendly and expedient. The truck was perfect for a local route.

PATTY V. on

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Our U-Haul experience was great!

HERBERT O. on

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Maria was fantastic to work with as to returning a trailer and renting a storage space she was truly concerned for my best interest.

Barry R. on

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Everyone was friendly and attentive, and the truck was ready to roll when we arrived. No hassles whatsoever.

george l. on

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LISA D on

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I liked it better when there was all-hours access. It gave me more flexibility.

Preston T. on

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TOY L. on

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Eric M. on

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Wilfred H. on

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One of the best rental places I have been to.

tiara r on

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Bill was Awesome! He even helped with my little one while I viewed units. I will recommend this facility to others.

cousar d. on

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The rep short me on cash. please contact me at your earliest convenience to resolve the matter and credit my account.

MASON W. on

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William h. on

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Lance F. on

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Thank you. You did a nice job on a busy Saturday!

syed S. on

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Need to upgrade your trucks

David P. on

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Paul B. on

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John S. on

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ken c. on

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NINA S. on

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NINA S on

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Maria and Frank were very helpful!

Keith B. on

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Preeta D. on

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My gas level was barely below the return level, I had filled gas before returning the truck (about 4miles away from the location)... still got charged extra for gas.

WILLOW R. on

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Franklyn was so nice and what a good man he is! Enjoyed talking to him. Bill Harris is always nice too, as is the lady who has twice helped me w/ attaching trailers. This is definitely my favorite UHaul dealership! Thx you!

William D. on

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Problem here is that this location was not the location we picked. The location we picked was in Mathews and is no longer associated with uhaul - we drove ~20 miles out of the way to reach this location only to learn they were not affiliated with uhaul / not good! Update your systems to reflect bad locations - its rediculois to think they are still active when they are not. Very unhappy customer and will likely look elsewhere to rent a trailer next time.

Ying J. on

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The 30 year old looking store employee at front desk is not professional, I'm the customer but he prefer not to address me instead address someone I came with, showing racism behavior. in addtion, he tried to mark the gas wrong at the first attempt. After we return the van and left the store, I also noticed the over charged by per mile basis. I used to have good experiences from Uhaul stores from other state, this is a huge disappointment. The another young employee who accepted our van return is very friendly.

Christine M. on

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Rent trucks with working transmissions.. my son was afraid we were going to crash and die or break down. The truck could stop well or go up hills well and it made horrible noises.

anthony b. on

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Eric M. on

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Charles S. on

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John F. on

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Patricia B. on

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PATRICIA B. on

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Very easy return

LESLIE G. on

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Michael B. on

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Christopher B. on

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samantha g. on

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It was never explained that if I use a blanket and dolly ...that come with the truck....I am charged. I've paid thousands of dollars handling this move, so 10 or 20 more is not the issue. The representatives were deceptive. They never told us up front about the fee and insisted that they did tell us. This is not good customer service and would never recommend this location to anyone. Improve by being clear about your deceptive fees. I'm sure you could have made me initial a section of the contract regarding such trivial fees. But instead it was thrown in at the end. Shame on you

tom c. on

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JARED V. on

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The customer service at this location is fantastic, the lady & gentleman behind the desk went the extra effort to make sure my rental was exactly what I needed. They also explained how the rental insurance is a good idea because my car insurance doesn't always cover rentals. Will be back again if I need another rental.

Scott M. on

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Florentina L. on

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We did not know that the designated truck did not have a ramp. It would be a great improvement to have this disclosed prior to leaving the lot.

Eddie B. on

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Keep up the great work!!!!

ZENOBIA W. on

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U haul placed a hold on my cc for $67.35. this was the same for my estimated rental. When I turned in the vehicle I was charged $155 and some change in the end. They did not charge me the overage separate the tried to run my card for the $155 dollars in addition to the amount being held on my card. I tried to communicate to Maria that the card will not authorize for this amount because of the hold and she was very loud and rude with me. I called my card holder to request a release of the hold. I told the representative that Maria at Uhaul was very rude to me telling me that Uhaul released the hold although I showed her that Uhaul had not released the hold. Franklin another associate chimed in to tell me Maria was not rude to me and I am mad because I did not have the funds available. This was not a true statement and I felt insulted by him. I responded you can not tell me how I feel. Once my card holder released Uhaul hold I was able to complete the transaction and Franklin continued to try to argue with me saying this was my fault. I will never rent from UHaul again the customer service was horrible. I will contact management because I feel the customer service was horrible and not professional.

Quantisha T. on

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Fast & Friendly Service!!!

ALHASAN A. on

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Service was great and cordial

GLORIA S. on

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Amazing Service!

kyle s. on

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only one person working the desk on a weekend morning meant a 20+ min wait to get my truck. Need more people at the front to get the line moving.

Maria A. on

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Dominic B. on

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Alan R. on

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Very good customer service

Merri M. on

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James C. on

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Maria was delightful and efficient

ricco w. on

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Supply coffee

Ramon O. on

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Eddie B. on

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Great experience with this past weekends rental... Thanks!

JOEL R. on

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HAYDER M. on

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VELLORE K. on

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Steve M. on

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The vehicle (Van) was clean, but stunk. Smelled like a hookah. Somebody must have smoked philly blunts on a cross country trip. After 6 minutes driving it became overwhelming. I called corporate; they said no problem, no charge. The office, however, was vague on that promise and would "see what we can do". Right...I returned to swap for a different van without issue but noticed a $9 charge for the swap was eventually charged to my card. I've used Penske and never had surprises or mystery charges. Give me back my $9 or give me Penske

REX J. on

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What joy to find people like Maria and Franklyn after a long drive from Kentucky to Charlotte. They were very helpful and very knowledgeable about their jobs. Overall a most an example of great service

Charlotte J. on

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JEFFREY b. on

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Carolyn N. on

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Turisa S. on

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Customer service in the Sharon Rd West store is excellent.

James D. on

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Friendly, courteous, and helpful.

ELIO G. on

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BRIAN S. on

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CESAR G. on

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Alfredo M. on

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Darlene K. on

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I was given the keys and pointed in the direction of the truck which was wedged in where i couldn't get it out. Maybe next time someone could check on that or pull it around for the customer.

james m. on

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CRAIG T. on

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Your manager is very thorough very people friendly and really knows her job

PRAVISH k. on

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Joshlyn W. on

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Jerry F. on

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The original drop-off location was closed for the Christmas weekend. There was no indication of this when I booked the reservation. I wasn't going to leave the dolly and blankets in the back of the unlocked truck at a night drop-off. Consequently, I had to go out of my way to find a different drop-off location that was open. Since the truck wasn't given to me with a full gas tank, I ended up attempting to fill it to 5/8 full upon return. Naturally this is almost impossible to do and ended up filling it to 3/4 full (with no compensation from U-Haul, of course). If you would provide your trucks with a full tank, it would be easy for your customers to return them with a full tank.

Barbara M. on

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Tony M. on

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Outstanding location and people.

Lawrence G. on

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Emily D. on

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PAUL F. on

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STEPHANIE L. on

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The entrance off main road difficult coming into. Should be widen. As well as where you enter to park the trucks.

FAHAD MUSLIH A. on

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Daysha J. on

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I had a reservation for a 10-foot truck. The employee explain to me that I had a 4 hour window to return my truck to avoid a $50 charge. He suggested that I go with the van so I can have more time for my move. I explained to the employee the items I was moving and he tell me a van would be perfect. Unfortunately the employee advise was completely wrong. My movers were not able to move any of my items. I wasted time and the employee still charged me. I will never is there service again

JOHN C. on

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Dropping off the trailer was a little complicated because there were too many moving vans in the way.

Robin G. on

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Scott W. on

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Very good experience. Thanks!

Kevin M. on

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Good, clean location and great customer service.

Alena M. on

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Ensure the equipment reserved online is inside the vehicles at pickup time. The equipment I reserved was not in the truck. The restroom at this location is exceptionally well maintained.

Elizabeth J. on

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john l. on

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everything was very smooth and professional. no problems and great customer service

Douglas B. on

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Make sure that the equipment is in good order and properly checked for any defects such as tires, safety chains, lights, etc.

James F. on

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Maria was very helpful at check-out and checkin. Very nice.

David P. on

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Jesus F. on

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Everything waa excelente i will recomended beautiful.

Richard G. on

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Erica C. on

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Jesse N. on

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Kenneth D. on

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Elaine W. on

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CHI-CHUNG H. on

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Jonathan K. on

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Shannon D. on

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Scott L. on

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Sarah C. on

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The people who worked here were very friendly and helpful!

Kesean C. on

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Great Service. Thank you.

Jack M. on

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Attendant was very friendly and helpful. A real pleasure.

KENYA W. on

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The only complaint I have does NOT pertain to this office. My daughter used U-Haul while she was in college and never paid it and they tried to make me responsible for her bill. That wasn't fair. She is a grown woman who needs to be responsible for that bill. Otherwise, I like using U-Haul. They've always been great to work through.

Shanae' W. on

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Tim S. on

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Folks there are fantastic to work with. Very friendly and helpful. Definitely going back there with any future moving needs!

KEITH M. on

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dan i. on

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David J. on

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Leslie S on

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You guys were great and super helpful and friendly. The process of loading was extremely easy! I would absolutely use Sharon Road again if I`m ever back in Charlotte!!

Phil L. on

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Quick, friendly check-in. I'd rent from this location again without any reservations. The only problem was that the smell of air freshener in the rented vehicle was too strong!

KIMBERLY M. on

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JULIA F. on

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William B. on

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Kedarnath R. on

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James G. on

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Terry R. on

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Maria was friendly, knowledgeable, professional and greeted us with a smile. The vehicle was clean. Everything went well.

Letisha B. on

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Maria was awesome!

David D. on

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On the truck I rented, I could not get the light in the cargo area to come on, after following the directions in the cab to turn the knob until it clicks. The bulb must be out. Other than that the rental experience was great.

Willow R. on

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Owner Bill was very friendly and helpful. Lady I returned it to was also extremely nice. Will definitely return to this location. I previously went to another location and they were not nearly so nice.

William B. on

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Keshia J. on

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Gary S. on

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Beverly H. on

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The ladies in the front were amazing and fast!

Paulette H. on

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michelle m. on

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Kenneth H. on

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Ellen W. on

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Scott L. on

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Debernardo L. on

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MATTHEW H. on

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everything was great and I have no suggestions for making it better. Thanks for all your help.

ED P on

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Would like to see gate closed after hours

SAMUEL D. on

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very professional. i asked to change from a van to a truck and that was no problem. Cleaan and smart

BETTY D. on

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I received excellent service. Your employer was so caring. I will be recommending uhaul to everyone who ask me. The Sharon rRd West Location has employees who is truly sincere about providing caring service to make everyone move less stressful. Thank you

JOHN W. on

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new management excellent!!

larry w. on

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They never clean the inside of the windows which causes a problem as the temperature cools and the inside of the glass fogs over.

Christopher J. on

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BETTY D on

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The service was awesome. I always use uhaul for my moving needs and my storage

Joseph M. on

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Check in was a little slow only 1 attendent and three people trying to check in for rentals. Otherwise the van was great! Check out fast. Highly recommend.

DEIDRE G. on

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Excellent customer service! Keep up the good work.

Jeanne S. on

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Truck hummed and was very loud. Other than that, it was a great experience.

CLIVE B. on

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sarah d. on

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The agent on duty was phenomenal. She made everything better and I will be renting there for any need I have in the future.

RICK M. on

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Location was closed, but everything looked clean and had night drop.

BOBBY H. on

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The staff was very helpful and everything was done in a short span of time....no waiting.

Mike C. on

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MAKANJUOLA O. on

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I would say the customer service should be improved. Customer representatives should be more polite and respectful.

ERIK H. on

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Well I returned the vehicle with the same amount of gas that i had when i picked it up. I only drove 15 total miles and put in 2 gallons of gas - yet was charged almost $10 extra. Not happy about that.

David M. on

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Third dealing with this location. Excellent employees. Friendly and efficient.

Dawn H. on

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the woman I reached on the phone was rude but the hispanic lady at the counter and the guy who took the call to extend my hours were amazing

JOHN B. on

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kimberly b. on

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Mark D. on

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Good experience no changes needed. Friendly people.

Matthew H. on

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Jonathan T. on

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Customer service.

Rebekah C. on

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Everyone was very helpful and nice. Would definitely use this location again!

DON D on

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Only draw-back was being on 3rd floor and having to use the small elevator which was very time-consuming. Also, elevator needs some maintenance very noisy shakey.

DON D on

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Only draw-back was being on 3rd floor and having to use the small elevator which was very time-consuming. Also, elevator needs some maintenance very noisy shakey.

Shawn L. on

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nelson m. on

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N/A

Larry P. on

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Everyone here is always helpful. Equipment is clean. Highly recommend this location.

Janene J. on

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Ken D. on

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Michael G. on

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HAROLD D. on

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Nothing fantastic

Carolynn W. on

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Reshanda P. on

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rich c on

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DIDN`T HAVE THE DIRECT NUMBER TO THE STORAGE. WOULD HAVE BEEN HELPFUL

DOUGLAS C. on

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Shawn A. on

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Bobby M. on

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Leonard J. on

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KISLER H on

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This facility has an outstanding staff and the common areas are well maintained.

Eddie B. on

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My 2nd time there and its chaotic to say the least. Gravel storage yard not easily navigated and trucks leave it damaged due to tires spinning. This happened while I was there and l was concerned my SUV was going to get damaged from rocks/dirt flying thru the air.

David L. on

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Sharon Road Uhaul is always excellent!

Emily A. on

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Probably the best uhaul experience I've ever had..

JOHN M on

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Benita was very personable and helpful, showing me sample units before I signed contract, and making sure I was well informed.

Bethany L. on

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BEBORAH D. on

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ERNEST R. on

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James S. on

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RAYMOND K. on

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Customer service was excellent. Thank you.

Christopher P. on

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MANJUANTHA R. on

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Thomas G. on

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Machla P. on

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Very impressed

DEBORAH E. on

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Need more space but a great place with awesome crew!

monique b. on

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This was the smoothest and easiest truck rental I've ever experienced... and I move on average every 1-2 years. Cleanest rental truck I've ever been in as well!

Jim H. on

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Jeffrey W. on

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UHAUL employee labeled my one way trip as local and I had to drive the trailer back and miss half a days work, instead of dopping it at my destination. Your phone people said I signed the contract and they would not change it. They said if I dropped the trailer off like I told the employee, I would have to pay heavy penalties. I will never use uhaul again and will hit you with bad reviews on the internet to warn consumers of your unfair practices!

Jason P. on

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Alan M. on

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STEPHEN S. on

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Ashley G. on

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Very well organized, very clean, andcheck in was so easy. Staff were very friendly. They really have the process down, so I was in and out. I will only go here for now on.

CHARLENE H. on

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Excellent service, staff very polite, love this place

Brandon G. on

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Cindy Beth M. on

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caryn w. on

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Bob S. on

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Dan K. on

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Matthew W. on

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robert t. on

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Maria was great

Christopher G. on

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The last three recent times I have rented from this location it has consistently been slow check in/out service, the cargo trailer was not properly put on and fell off the ball hitch within a mile or so of the location, and just yesterday I had to help the associate get the trailer off and move it in a spot. Overall, this location needs quicker, efficient, and we'll trained staff to improve the customer experience.

Shayla H. on

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TIMOTHY L. on

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The truck we rented was unsafe- you could not drive it over 20 mph without shaking intensely. Only used it for 1 load and turned it in. Very upsetting and not worth what I paid .

Brandi Q. on

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Kevin S. on

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Excellent staff

Susan A. on

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Very hard to get in parking lot with bigger trucks.

George W. on

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Bill was awesome. I would like to point out two things that infuriate me though. First, in line it gives you a price, but the REAL price is different with retail tax and deposit etc.. This is nit full disclosure and is unethical and endemic in corporate America. Why don't you just tell me what it's going to cost!? You provide a quality service that is still a fair price. Why lie to get me in the door? Secondly, you charge an additional amount which is refundable if all requirements are met. Why not also make me aware of this when I am reserving online!? This is deceitful. Thirdly, when I bring back everything in good order - the refunded amount is credited, but - as I am told "if you don't see it (money in my bank acct) in two or three days give us a call". Are you kidding me!? You managed to pull the full amount from my bank in nano seconds! But now you are going to make me wait to get my money back!? With interest rates where they are you can not be making enough money to compensate for the ill will you have generated in my mind! Someone should examine he ethics of your business model. But I suppose it's effective enough, for there are so many oblivious people that need you more than you need me as a customer. Would have been a perfect experience if not for setting my expectations improperly - and I would run around telling everyone how amazing UHaul is. Now I am going to bitch about what a typical money grubbing corporate entity you are.

James M. on

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Douglas W. on

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I would have liked it better if my preferred locations could be used for pickups and turn in. It doesn't seem to be based on what is the most convenient.

Michael K. on

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We had to bring our truck back on Sunday morning and dropped the key and contract in the box. I did see the charge on my bank account but there was no receipt emailed to me. It would be nice to have the final receipt. Thank you! Mike

Patricia N. on

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Patricia S. on

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Sylvia P. on

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Friendly and helpful employees.

Fabian A. on

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Like that have bilingual staff made easy for my dad to comunicate...! And the easy return...!

Jessica M. on

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James C. on

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larry w. on

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I was due back at 6:00 pm. I needed it longer and knew I would pay extra. I also knew the location was closed. I got texts and calls from U-Haul reminding me it should already be back. One rep. said it was supposed to go out again... after the office is closed. That's BS. Track your vehicles- yes, harass your customers and lie to them, no, not a good idea.

RONALD H. on

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Everything went very smoothly and speedily. Thank you.

Glen K. on

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I was given a tow dolly that had a jammed tie-down strap. I figured it out when I went to load the car. Spent an extra hour out in 95 degree heat trying to safely secure the car in spite of the strap. An important safety item like that needs to be checked every time the dolly is rented. Otherwise, my rental experience was pretty good. 4 stars if the dolly had been functional.

Duane B. on

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PENELOPE W. on

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Let the customer know where to park the truck upon returning before they park in the wrong place.

PATRICIA S. on

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Mark C. on

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Robert D. on

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Although trailer is advertised as 5x9 in size, some of that size is compromised due to the chains that hold the tailgate. Chains are welded therefore, can't be removed to utilize the entire width. I rented trailer to haul a 50 inch cub cadet lawnmower, which trailer should have been more than enough. I drove 4 hours to learn the trailer would not work, which was a waste of time and my money. Solution: should be able to insecure one end of chain on tailgate.

Kathleen B. on

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Peter D. on

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KATHERINE R on

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Everyone was so kind and courteous! Even the maintenance/groundsman was very nice and friendly!

Michael L. on

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Service with a smile, and humor. my two favorites.

Jeff D. on

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Very easy to work with

Cheyenne J. on

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tina r. on

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Brian R. on

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DEREK M. on

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I really like the folks at this place. They are always quick and accommodating. As for the truck this time, I've had better. Though clean, it had some issues. I already reported the problems to them.

RICH M. on

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Great location and great service from the staff there.

James B. on

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Jim C. on

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Deandria C. on

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Prices to high . Customer service sucks !

Adrienne F. on

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Rene H. on

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Great service! Will rent from this location again.

Eric N. on

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Get the lady who helped me out a bonus? She was great

William H. on

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Every thing went well. Thanks

glenn s. on

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Alberto G. on

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ROSCOE H. on

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Efficient and friendly

DAVID L. on

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I'll have to see how my billing question is resolved by Keith Stewart in Charlotte on Monday.

RASHAWN A. on

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Donna A. on

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The staff is very polite, friendly, and knowledgeable. Vehicles are always clean and in good running order. Yes, I would recommend this U-Haul location.

Mark S. on

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This is a very well run operation.

HUNTER G. on

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Very Good.

HUNTER G. on

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Nada--very good.

KIMBERLY A. on

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Yang X. on

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Fayekhishia D. on

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Everything was excellent

Beverley T. on

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The young lady that checked us in was so efficient and very pleasant. We were in and out in 10 minutes. I did the pre-check in prior to picking the van up so that may have helped. It was also very easy and efficient when we returned the van. I will certainly recommend this location to friends.

Patrick B. on

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Matt R. on

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Horrible pick up experience. I ordered a 17 ft truck and they gave me a "free upgrade" to a 20 ft truck. I let them know I didn't want a free upgrade - just wanted the truck I reserved. They had 3 17 ft trucks on the lot but they said I couldn't have one of those. I said let me have the truck I ordered and give the next person the free upgrade. I was told by Maria ( VERY rude) to just call 800-Go-Haul and have them figure it out. I asked if she could do that for me and she said no - it was my reservation and I had to call. Made no sense but I did as advised. I called the 800 number and they said I needed to handle this though the regional office (or something like that) and gave me another 800 number. I asked if she could transfer me - the answer was I needed to call. Made no sense but I did as advised. I called 800-532-0385 and explained my situation. I spoke to Caroline ( not sure if the name). She said her computer was acting up and couldn't help me. She said the have the folks at the pick up counter find me the truck I reserved or call their supervisor. Right back where I started but an hour later. I asked Maria 1 more time if I could just have the 17 ft truck I ordered ( which was right outside the window) she said no. I followed instructions and asked if she could call her manager. She said she already did and he said no. I was in front of her the entire time and she didn't call anyone. I asked who she called - she said Bill Harris. I asked if I could give Bill a call. She said I would have to call the 800 number to get Bill's number - she wouldn't give it to me. I could go on with more but you get the message. Horrible service, no regard for the customer, absolutely no customer care. I will never rent from Uhal again. I will use this experience as an example of what not to do with the hundred of employees I work with when I teach how to deliver world class service.

Mark R. on

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mahsa g. on

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HAROLD D. on

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fanatstic

Ashley P. on

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First of all, the customer service on the phone prior to pick-up was deplorable. The employee was rude, short, and unhelpful. We had a reservation guaranteed for "before noon" on Saturday, July 30th. We received a phone call after 8pm on Friday, July 29th, informing us that uHaul did not currently have a truck scheduled for us, but would be sure to call us AND HAVE A TRUCK TO US before noon. We had a long day of moving, involving multiple cities and had already set up helpers at those locations. By 10am, we had not received a phone call and called in. After an extremely long wait time (over 10 minutes), we were finally told, "there are no trucks for you." When you "guarantee" a reservation for before noon, maybe you should try a little harder to find reserves or figure out how you can get more trucks to the necessary locations, uHaul. We finally got a truck at 7:30pm that evening from this horrible location. Our plans were already completely ruined, leaving us with no moving help and causing us to have to drive and move overnight. This location was terrible because there was a clear understaffing issue. The one main lady had an attitude and a heavy accent - she seemed extremely upset each time we needed her to repeat herself. Another customer was brought to tears when the wait time to pick up her dolly was over 30minutes. This dolly was supposed to be in the truck on her first pick up, but was not included. When we asked if someone could show us how to hook up our car to the tow dolly, we were shoved a pamphlet. We arrived at our pick-up time of 5:15pm and were not out of there until after 7:30pm. Luckily, we checked the truck prior to leaving. No dolly, so we asked if we could grab one on our way out. Also, why is the final price always $100s more on checkout than it was listed on the reservation site? EXTREMELY DISSATISFIED. WILL NOT RETURN TO UHAUL EVER AGAIN.

Leslie G. on

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Kevin P. on

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dave p. on

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Trucks alignment needed maintenance.

Wayne C. on

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roy r. on

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The service rep was very professional & explained exactly how to hook up (did it for me) & unhitch the trailer!!! Very friendly & helpful!!! The trailer handled very well with no problems!!! No improvements needed!!!

Heather L. on

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I was told I could drop off the truck at the same location as my storage shed when I reserved my unit. When I tried leaving the truck they told me I would be charged double and made me take the truck to a different location.

JAMES W. on

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Representative managing the receipt of incoming vehicles as well as outgoing equipment was excellent at multi-tasking! In spite of a high tempo of operations, managed everything very nicely.

Wayne R. on

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Great staff. I rent many truck. This location has the best trained staff. Thanks.

Colin H. on

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More people on staff. The two people there were friendly and working quickly, but had a large line.

Jeremy C. on

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randy s. on

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Steven W. on

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Nothing

Yvette B. on

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I did not take the tow dolly and ask them to redo the contract, but they insisted, because they were extremely busy, that the refund would be given upon return to Bethune SC. Maria and the older guy that initially finalized my order/contract have not been reachable to refund the $49.00 plus tax for the tow dolly. I have filed a formal complaint and if it is not resolved in 24 to 48 hours I will pursue for a total refund in the amount of $271.xx. This has been a terrible and poor experience. I have never had one like this before and I have used Uhaul before!! This location NEVER answers their phone or honor the requests sent via instant message. This location needs more office staff to accommodate the traffic of customers so that everyone is taken care of in a professional manner!

Tim B. on

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karen d. on

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After the disappointing experience I had in my pickup point I was ready for anything. However I was pleasantly surprised. Both ladies were professional and friendly and this was with trucks more trucks coming in back to back. They had me out in 10 minutes with a smile and "have a nice day". I so appreciated this after a sad pickup. I will continue to use Uhaul.

kathy c. on

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Rick M. on

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KELLY M on

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Worst storage unit ok the planet. Rude staff, incompetent staff and jacks rates up on units. Plus EVERY single time we went to our unit someone had parked a Uhaul truck right in front of it.

gabrielle w. on

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robin g. on

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Hassle free!! Great experience. Very nice cargo van.... Clean... Newer. Drove great

Jeremiah B. on

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The air conditioning did not work and the outside temperature was above 95. There were other mechanical problems with the truck as well.

James K. on

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Verify all tail lights work on trailer. The wiring on the right side was not connected. No one checked it out before I rented it. It had to be in this condition when it was received by the location.

Shavonne B. on

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Tanya W. on

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The people helping you are very pleasant; they acknowledged me when I came in even though they were busy with other customers.

Jo D. on

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Wonderful customer service

MICHAEL M. on

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Everyone was friendly and helpful. However, the reservation I had made online was not in the system when I showed up on time at 8:15 for my 20' truck. Bill, the manager, did not have the truck that I had RESERVED and CONFIRMED online. He told me that I would be contacted as soon as there was a truck available so I went back and started moving my furniture to the curb of my apartment. After moving everything for two hours I still had not received a call so I decided to call customer service where I was on hold for 10 minutes before being transferred to traffic where I talked to Alicia who told me that they had a 15' truck at the Sharon Road West location that I was originally at. After going back and getting my truck, again two and a half hours after my reservation, I was assured I would get the 50 dollar refund for my reservation not being fulfilled. Upon returning the truck I talked to Maria the assistant manager who had no idea my plight I had gone through this morning nor about the 50 dollar refund. She called to confirm with Bill and finally came back saying she would do that for me. I then was charged for a 20' truck even though I had to settle for a 15' truck. If I had not said something she never would have noticed. In conclusion everyone was very nice and helpful but this was one of the absolute worst experiences I have ever had. Thank you for reading.

DANIEL C. on

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Bill was outstanding, friendly and offered help by extending my contract an hour or so, with no additional charges. Great service!

Josh C. on

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Your appliance dolly got black shit all over my new home, so thank you U-hell... I mean u-haul...

Gary B. on

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When I panicked when I couldn't find the brake release and faced a deadline I called and the manager I think his name was bill hopped into his car and came and "saved the day" getting me moving on time. Yes I will recommend this location to friends.

Lauren B. on

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I called 3 times to let them know I'd be 30-45 minutes late, I waited on hold for 5 minutes+ each time and still didn't get a person.

brandon k. on

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Williams M. on

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I got charged for a wrong destination fee without notice and after getting approval from the drop off location and from GoUhaul. As of this review they have still not taken care of the issue and charged me much more for my rental than what it should have been. Make sure you understand your charges when you drop off prior to them running your card.

BOB B. on

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ROBERT S on

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Security gate was always open, any one could just drive in.

Cindy G. on

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I used the drop box and was so grateful to be able to drop off after hours!

Patti R. on

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Customer did not leave a comment.

DOUG P. on

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tyson b. on

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Carol G. on

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Christopher V. on

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HUNTER G. on

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none--nice

PARIS L. on

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Perfect!

SHIRLEY K. on

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Customer did not leave a comment.

William B. on

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Amanda O. on

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Don't leave a dolly and tarps in the truck when I didn't order them. It took up unnecessary space.

Grayson J. on

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brian s. on

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Sharon Rd was great but this wasnt my original dropoff location. My original location was Pineville on Lancaster Hwy. Horrible expetience. Employee lied to me. When I called him on it he went postal. You need to make sure he doesnt have access to a gun. Call me you have serious issues to discuss.

Mark B. on

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Christoph S. on

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Jann W on

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Staff is disorganized and not knowledgeable.

Joy B. on

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Randy P. on

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jonathan m. on

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I was told that I could drop it off at any location in the greater Charlotte area. Having to pick it back up and take it to Sharon rd location wasted a lot of time and effort which caused me to be late to work. No apology was made. No discount was given for my lost wages. There was even a day added, along with insurance and everything. I was thoroughly disappointed.

Brian M. on

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James C. on

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everyone was very nice

DON J. on

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Michael S. on

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Sarah S. on

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Amy H. on

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Steve C. on

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The truck I rented recently wasn't as equipped as the one I rented a month ago but it got the job done.

Marie D G. on

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Ann G. on

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Nothing negative...very pleasant experience.

Frances Y. on

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Check in was very easy. Return was extremely time consuming.

Anthony M. on

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Customer did not leave a comment.

Shari S. on

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Maria was VERY professional and took the time to build a great report. Most locations go through the paperwork like a robot. Maria was very personable and did a much better job of explaining EVERYTHING then the location we originally went to on the corner of Tyvola Rd and South Blvd. That was a ridiculous experience! He had trucks, is a nice person but never in a "good mood", didn't take the time to explain how the deposits were determined (the computer does it) AND he referred us to Maria...HE HAD TRUCKS according to what Maria could see. She and her location deserved the business and I will be a repeat customer at her location. Thank you...

LaShanda F. on

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It was an inconvenience that I could not pay for the rental prior to the time of pickup. That made me late picking up my child from Day Camp. The trailer drained my niece's battery and we had to get a jump from a neighbor. This was interesting being that the representative told her that the trailer was old and a little raggedy. It took over 30 minutes to detach the trailer upon return. I only needed the ramp with a VERY small trailer, but none were available in the area. Grateful that I was able to move my piano, but not sure I would do it all over again for that price.

Carol S. on

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The gentleman who helped me check back in was also extremely accommodating! Entire rental process was smooth. We WILL be return customers!

Julie Lynn S. on

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Customer did not leave a comment.

Margaret W. on

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Customer did not leave a comment.

KELLY M on

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-Maria is ONLY helpful individual working at this loca. -Corporate Uhaul CS is TERRIBLE. Whistle Blower 9 will contact since Uhaul sends confirmation letters for storage units that don`t exist.

DAWN H on

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Very easy to get to and organized. A pleasure to use my storage unit here

MICHAEL S on

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Potentially the worst staff on the planet! Rude and unhelpful. I am thankful that we ended our relationship with the company.

Peter M. on

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Customer did not leave a comment.

Oliver M. on

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Surprised about the poor MPG of the 17" truck. I travelled only 14 miles and it took over 8 gallons of fuel to get the tank needle back to where it was before.

pAUL B. on

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Try to make the drop off area a little less congested on busy days. It may not be possible because of the available space, but it would be nice.

Emma G. on

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Customer did not leave a comment.

Yafit R. on

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Customer did not leave a comment.

JOHN M. on

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Checking in and out were very easy. Excellent experience.

Katherine P. on

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Didn't even go inside. They were extremely busy. The clerk didn't do anything except take my form in the parking lot and tell me to leave because there were other customers needing assistance.

Kristi S. on

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This location needs more staff during peak rental return periods. Waited in line for 45 minutes to return vehicle.

Chris L. on

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Travis K. on

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The agent that helped us was fantastic. He was helpful, friendly, and knowledgeable. Drop-off was a breeze. We were glad we finally found a uhaul location that wasnt a dinky gas station with rude clerks. A+ experience.

Tara F. on

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Not really something to improve, but something I appreciated about my experience. I was accidentally charged for gas when I filled the tank before dropping the rental van off. When I called, everyone was kind, helpful and professional and my issue was sorted out before the day was through. Every business has little hiccups here and there, and I really appreciated how easy it was to get everything figured out. I was also surprised by the quality of the van, by the end of my move I liked driving it better than my own car! Overall I had a great experience with U-haul

Kevin W. on

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Better communicate the policy that vehicles MUST BE PICKED UP WITHIN 1.5 HOURS OF SCHEDULED PICKUP TIME. My reservation was canceled because I was 2 hours past my time. Initially told I couldn't rent, then they found a vehicle. Not a good way to start the process.

Ellen S. on

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David H. on

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Maria (?) Was very helpful with my rental!

Brittney A. on

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bill j. on

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Customer did not leave a comment.

feressa t. on

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Reduce price

MANDY R on

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All staff members were extremely helpful and very friendly. They made my moving experience as easy as possible and I greatly appreciate it!

ALLISTER L on

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Very good

LOWELL G on

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Office left unlocked and unattended

PATRICIA B on

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The staff here is wonderful - extemely helpful and very nice! I would only wish the fees were pro-rated as I vacated a few days early - that would have been really nice!

JAMES M on

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elevator was down due to recent storm and weren`t able to have fixed on the weekend

INES S on

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I am very appreciative for all your help. Proximity, truck rental, overall excellent service! Thank you.

INES S on

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I am very pleased with all you do for me.

KEN G on

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Don and Tina were great to work with...very helpful and accommodating.

MICHAEL F on

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Friendly staff. Clean storage area. Easy access. Would rent there again.

KAY P on

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Cart 2 in Bldg B needs repair. It has a bad wheel since I first checked in with no repair still. It is very loud out of balance. Maria was great at my check-in - very helpful - eager to accommodate.

DARYL P on

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I cannot remember his name but I believe he is one of the managers,he was very nice and helpful

CLINT B on

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Very accommodating!!! Would use again!!!! Instantly!

QUOC L on

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Excellent service

DAVID S on

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No light in my unit and I wasn`t checked out when I stopped in the office and told them my unit was empty. Almost got billed for an extra month.

Greg G on

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I would rate your delivery driver as an Excellent or Superior as she helped me tremendously upon her arrival with my UBox.

SARA C on

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I had a great experience with this facility. The staff was friendly, courteous and very informative. I will spread the word to all that I know about this location.

MONICA B on

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This is my second time using this location for storage and I would recommend them to anyone.

NICHOLAS T on

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Cudos to Don! He was very helpful and polite.

LISA R on

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Very great staff. Helpful, friendly made my experience less tiring. Moving is hard. Will recommend to family friends.

Margret G on

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I would rent u boxes again

WILLIAM L on

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A well kept, secure facility. Could not ask for a better staff or facility.

Elliott B on

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Cover backwards -extra hour work. box lock broken off screwed shut. charged more @1 store than other. Staff knew 0 about boxes. Guy@Sharon rd loaded box cussed saying how much he hates boxes.

BRENDA M on

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The staff at the U-haul facility was very helpful and accommodating when I was checking out after 4 years less 1 month.

THADDEUS S on

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Ok

Greg G on

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U-boxes were delivered on time and also picked up empty on time. Thank you.

JANE M on

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Very good.

Jonathan M on

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St. Louis shipping dept. absolute rudeness and Corp. cust. Service managers refusal to speak with me was worst I have ever been treated as a customer.

DOMINIQUE B on

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This is by far is the best U-Haul facility in the Charlotte area. In particular the on site manager is one of the best customer service reps. Everything about this location and staff is great.

RYAN F on

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Maria was a help. So was the gentleman from New York that was assisting with the trucks. I appreciate all they did to assist with welcoming me to the state.

ROBERT W on

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Presently, the facility`s access control system is inoperative-and all main building doors to CC storage are open. Main gate is only security. Get systems online ASAP

PATRICIA B on

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Arthur was extremely helpful and exceptionally nice!!

EDLIN K on

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Mihe manager of this facility was great. Very friendly and helpful with storage rental needs.

ROBIN M on

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Don is VERY helpful and professional.

PEGGY M on

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The staff at this store was amazing and helped me in many ways. They made a bad situation so much better and made me feel special. Thank YOU!!!

HELEN B on

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I had a great experience with this location. The staff were accommodating and helped to alleviate what could have been a very bad situation. Thank you!

JENNIFER S on

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My experience was great. Arthur and Perry were especially helpful yesterday and helped make moving a little less awful.

KISHA B on

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Victoria is amazing and her customer service outstanding.

IEESHA T on

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Misleading informationn online which caused me to spend more then expected.

CHARLES R on

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Have better access to upper level climate controlled units.

ASHLEY B on

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Staff always very helpful and I appreciated that.

DESMOND B on

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The Entire Staff at this location was EXCELLENT...... I had a long drive and the U-Haul 800 number had given me the run around...Glad to have found this location.....THANKS

DUSTIN T on

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I liked the storage unit. it was easy to get to after hours once i understood the code.

DARLENE K on

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very good

DOUG D on

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Lighting should be at least 50% better

HELEN B on

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Exceptional customer service! Very helpful, friendly and accommodating. The unit was exactly what we needed and they told us about a discount we were entitled to - great people!Thank you!

PETER R on

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Very well managed storage facility. I stored things with you for almost 8 years and never had a problem. thank you!

CHRISTINE B on

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The man at the desk was very nice and helpful.

MARY ANN W on

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Very satisfied. Tina and Don were always very helpful.

ERROL T on

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The only issue was my unit door. It looks like someone tried really hard to break it open so it`s hard to open and close.

DAN M on

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Staff was great and very helpful. Probably the best experience we have had with Uhaul thus far. Thanks!

TANIS K on

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Not very well lit. Unit not available to move in on first move in date. First blamed the renter for not moving out on time, then blamed corporate for overbooking.

JC R on

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Very helpful and friendly.

JUDITH W on

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I would like to thank Tina for her kindness to us while we were waiting for our house. She showed us appreciation.

MARIA B on

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I`ve rented storage and moving equipment at this location several times, they`ve always been friendly and helpful.

PERRI A on

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The staff at this location was AMAZING! Everyone one we met was super nice and very very helpful. They went above and beyond, and we very much enjoyed our experience here!

FRANCIS C on

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used this facility before and had a very good experience which is why I chose to use it again

WILLIAM B on

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We used the storage facility during a recent move and move out. EXCELLENT CUSTOMER SERVICE. I would recommend your facility to others !! Thank you

FAITH E on

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Thank you so much for your help. Maria is outstanding. ... she was so warm and friendly. ...... very helpful. ....

IAN H on

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had to give my information 3 times because attendant was having issues with the computer.

BEVERLY S on

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My only concern is that two times I have gone back and both gates are open - the staff on duty advised that the gates never work so they keep them open - that was a bit concerning...

ROBIN M on

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My first visit to this facility. Staff was professional, very welcoming and friendly.

SHARTIECE LENEL H on

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The staff was super friendly, knowledgeable professional. They made my experience wonderful

STEVE S on

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people were friendly and helpful

TERESA R on

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The staff was friendly at this location but a little confused and extremely slow!!! on south blvd in Charlotte they were not as friendly.

ERICA B on

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Best storage experience ever

ANDREW V on

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Great staff and very well kept storage. Thank you

ROBERT H on

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Friendly, clean and helpful

ROBIN S on

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Tina and her husband gives excellent service. Thank you.

ERICA B on

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This was the best uhaul experience I have ever had!!!!! This will be the only uhaul I use in Charlotte!!!

VICKIE G on

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I never had any problems with this facility. The employees are polite and very helpful. The parking area upfront is really tight and tricky to get in and out of, but eveything else is good.

BRADLEY W on

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Tina was incredibly helpful and friendly throughout the entire process! I had a complex order and she made it easy! Thanks Tina!!

RAYMOND C on

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Favorable experience. thx.

GLORIA F on

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Very pleasant and knowledgeable employees.. Good experience

MARIA B on

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The manager Tina was very friendly, accommodating and very professional. She made this part of my move very stress-free. Elio and I loved her!!!!

DEBBE H on

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Easy to work with and an excellent facility!

JEAN G on

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Mgr. treated me great and I`m happy to be a customer.

KIM R on

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The staff was very friendly and helpful and it seems to be a secure and clean facility.

JEFF R on

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The folks who run this place are the best in the business. They are friendly, helpful, no-nonsense good people.

LAURA B on

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I have used this location before. This time I paid extra for the truck. Yet I will still use this location in the future. Clean, friendly, and helpful

TIMOTHY E on

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The owners were always very friendly and helpful!

BECKY B on

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fan in hallway off close to my unit as well one light. I`m sure someone will fix both when noticed. Very clean facility

RUSSEL P on

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Very clean and well maintained facility. Site mgr. Tina was very helpful and friendly.

WAYNE W on

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Good experience

GERALDINE T on

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Great staff and service.

DIANE S on

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all good

KATHRYN T on

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Amazing experience!

ANGELA M on

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The staff was combative in regards to their policy. No one seemed to know the answers to questions that were asked. I was quite displeased with the staff

TROY M on

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Very good.

KATHERINE S on

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very good staff

MARY ANN W on

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I would like to thank Tina and her staff for the excellent service and assistance.

JUSTIN H on

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Great customer service!

DECI M on

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Tina was amazing!

LEESA L on

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Staff was friendly and efficient! I live in FL and kept my belongings in NC and was never worried about the contents. Thank you for your service.

DECI M on

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The staff was very accomidating

GREG F on

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very friendly and professional

COTIES C on

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Exceptional customer service.

LORETTA J on

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The staff was wonderful. Very helpful and friendly.

ERIC W on

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Great friendly service.

BILLY G on

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They were great to work with.

MARK W on

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Very professional and courteous!

JUDITH W on

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Very informative information about the operation of the facility.

ALEX K on

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great service, friendly staff

TONYA J on

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The stay was very helpful, informative and courteous.

RHONDA W on

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It was great.

JOSEPH J on

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The Staff lady was very friendly and answer of all my questions.

LORETTA J on

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Tina was great. Very friendly and helpful. She answered all my questions...a pure delight. I was having a difficult day, but she made me smile and laugh.

JOHN W on

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The current staff is cordial, efficient, always nice helpful!! The best!!!!

PATRICIA M on

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Thank you for your help Tina!!!! I was really lost about the moving experience....this is my first time doing it by myself ....I really appreciate all your help :-

ANJA H on

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The staff were very friendly and helpful. They went the extra mile to help me find a suitable unit.

JO WAGGY T on

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Tina is excellent, she needs a raise!

CATHY S on

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Very good service inside facility and phone in.

ERLINDA W on

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Facility and staff were great. Location for me is convenient and the 24 hours access is great. I recommend this locations to anyone that need storage shortly or longer.

KYMBERLY V on

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I think the staff was very helpful to me all of my needs were met.

MIOSHA N on

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I will never go to that location again. The GM Tina`s attitude was awful and so was one of her customer service reps. John. Everyone else I dealt within the U-Haul U-Box comapany was wonderful.

JENNIFER K on

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I had wonderful customer service while storing our item at this location. Highly recommended. Thanks!

LESLIE C on

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Tina was pleasant and very helpful. Efficient!!

THOMAS P on

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Thank you. Very clean facility and professional/helpful staff.

KEN G on

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Managers were very friendly and helpful:o

ERIC W on

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The facility met expectations.

KATHERINE N on

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Staff was excellent! Very friendly and extremely helpful!

IRIS L on

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Good service and friendly staff.

CHERIKA R on

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Staff was very professional courteous. I would definitely rent storage/u haul again from this facility as well as recommend.

RONNA P on

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I was impressed by how friendly the staff is. I also think it is a a major plus that this storage facility has a restroom available to its patrons.

ED B on

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The management staff is amazing!

ROBERTA B on

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manager is wonderful, very helpful

COLIN S on

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I found this to be the best U-Haul branch I`ve ever dealt with and all have been average to good. Very helpful friendly staff!! Thanks.

MACK M on

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Very satisfied with staff service given!! 4.5 yr rental with no problems. Thank you!!

JOHN W on

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Excellent

JOSEPH M on

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None

JOHN D on

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Obtaining a storage unit at this facility was easy and quick! Great customer service. Thanks.

ELIZABETH R on

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Marcus went above and beyond to be friendly and helpful on a very tough moving day for me. Very thankful for the stress relief!

DARLEEN S on

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Very helpful, I just relocated from out ofstate and they bent over backwards to be of assistances.Will continue to use them.

ROBERT K on

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It would have been nice to have access later at night to my unit.

ELIZABETH M on

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x

KELLY C on

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I AM VERY SATISFIED WITH THE ENTIRE EXPERIENCE.

JOSHUA B on

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All I can say is that Mr. Twiddy is the best! Very understanding and helpful! Not too many people in the world like that these days!!

SAMANTHA C on

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Friendly and healthy staff.

SAMANTHA C on

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Very helpful and accommodating. We appreciated it!

MONICA B on

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Staff very helpful and friendly

LAUREN R on

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The boxes arrive 13 DAYS LATE. And there were not trailors to transport them on, so we were told to PAY EXTRA for a truck.No Way!

LAUREN R on

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Boxes arrived 13 DAYS LATE. There were no trailers for the u-boxes at our destination, so we were told to PAY EXTRA to keep them in storage until we could PAY FOR A TRUCK to move them ourselves.

LAW S on

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great service

RACHEL R on

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The GM of the facility gave me another unit that was bigger, and did not charge me for the difference. I appreciated him handling my customer issue quickly.

JERRY F on

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Great Twiddy is great. Very impressed and will tell others.

SYLVESTER W on

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Very great service and the manager was very nice.

TRISHA G on

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I dont know what their idea of climate control is but its hot as hell in there!!!

SIRETTA B on

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Thanx

JAMES F on

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It was the wine storage facility that attracted me to this facility. Great option.

CONSTANCE D on

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the facility`s level of service was excellent, my experience there was excellent and I would use this location when ever I need storage.

STEVEN S on

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Having worked for a large Uhaul center in the past, I can tell you that the Twiddy`s have one of the best facilities around. Great customer service from Marcus as well.

HEATHER B on

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Jeff Patricia Twiddy were extremely nice and helpful! They went above an beyond to help me with my wine storage. It`s a pleasure to see them each time I`m in and out!

TAYLOR G on

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Everything was great.

CHRISROPHER G on

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There is very little parking and it is not well explained where you can and can not park.

JOHN H on

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Friendly and helpful

BRYAN Z on

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great

ELIZABETH S on

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Courteous friendly and professional.

LAURAN H on

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Staff was very friendly and helpful :

STEVEN S on

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We noticed a couple of guys walking around that seemed out of place. They didn`t have any items with them to store or remove from storage. One of the entrance gates remained open after we departed.

DAVID B on

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Excellent customer service. Any problems or questions are quickly resolved. Pleasure doing business with this location.

MICHAEL W on

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After relocating to Charlotte from California.. The U-Haul Facility staff was extremely helpful in assisting me in a very challenging matter. I highly recommend the staff and the facility .

RALPH W on

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Outstanding facility and customer service.

GARY H on

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ok

BRYAN L on

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Outstanding service. Very accommodating. So sympathetic to our needs when we lost Granddad. We will always use this storage service. Thank you Greg!!!!

ALBEIRO L on

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English is my second language and the staff store were very friendly with me.

MARY P on

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We got a message confirming we had moved out when we had not. We had to drive over to see if our unit had been emptied. It had not. We did get an apologetic phone call later on voicemail from a woman.

EDYTHE B on

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I went only during open hours so it is difficult to rate ease of use.

JAMES M on

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very friendly and informative

BILL J on

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It was just great

JAMILIAH D on

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Clean,friendly,

THOMAS S on

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Greg and his staff have been excelent to work with!

ROBERT P on

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Greg Twiddy and his wife, Patricia, were very professional and helpful. Give them a raise!

HARRY S on

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Very friendly staff. Got me everything I needed.

THOMAS P on

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I do not beileve that my free first month`s rent since I also rented a truck has been applied to my account. Please research and advise me. Thank you.

ALICIA W on

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well kept facility. Great location.

HARRY R on

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The staff was very helpful and friendly.

QUAIL H on

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the staff was very knowledgeable and very helpful

JAMES C on

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The best, most helpful and most friendly U-Haul group I have ever utilized.

PAUL B on

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Overall it was fast, easy, and great!

ANDREW S on

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Would use them again.

DAVID B on

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Greg was very helpful with my storage unit needs as well as with my UHaul truck reservation. Very good to work with - made it as easy as possible.

ROBERT J on

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it`s not shipping out until 5 days AFTER the date when I told them to ship it. Unacceptable.

KARL W on

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I was very impressed with the facilities and service at this location. They are really on the ball!

PHYLLIS C on

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Very warm people and helpful.

HARRY R on

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Everything was handled in a professional manner.

JOHN P on

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Wine Storage was not built by a user. Difficult to move in and out.

LAURENE F on

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Well maintained and secure.

SIRETTA B on

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Pleasant staff Greg and Pat...

SUSAN H on

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These folks are so helpful and willing to be flexible. Cheerful and have many options to choose from....

TADESSE W on

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Location is infested with spiders, and other insects my mattress and other furniture was ruined by black spots deposited by this insects.

ROBERT K on

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It was very helpful to have moving dollies and carts to offload items into the unit.

COREY S on

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Great place

RICHARD T on

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They were very accommodating.

MATT M on

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I paid for a full month and when i moved some of my things from the storage unit they ended my contract. I should be able to utilize the unit for a few more weeks.

SHEMEKA S on

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Thank you to the entire staff at this facility, especially to the custodial staff. I was very satisfied during my lease with your business. Thanks again to everyone.

DAN T on

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solid service, nice facility

SUSAN H on

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The people at this locations were so helpful. At a stressful and not planned move, they were very willing to find solutions and offer suggestions.

PHYLLIS C on

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Staff was good