Customer Reviews for U-Haul Moving & Storage at Slaughter Lane

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Slaughter Lane

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Gilberto G. on

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Excellent service every time, try using budget truck place they couldn't commit to getting me truck poor customer service. Uhaul is always committed to awesome customer service. Prices are very reasonable and availability is the best. Thanks again Uhaul personnel you guys rock. Gilbert.

Roland M. on

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vincent d. on

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Fast and friendly

LUVELMA D. on

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Darrel W. on

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Stephanie N. on

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Amy R. on

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The only thing I have to complain about it the price for a one way rental. It was pretty expensive but the service was excellent. I had ordered everything online and it was very quick and easy to pickup and drop off.

Jay J. on

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My pick up at this location was fine except for there being some stuff still in the trailer from previous renter. The problem was I reserved several weeks in advance for pick up at the University location. The story after I got there and waited in line was the 12's were broken. They sent me to another location that called on my way and said their 12 had been stolen and to now head to location 3, yet another call came sending me to the I 35 South location. It cost me a couple of wasted hours before I could finally get started. Everyone was very friendly and helpful. It was just bad luck and a very busy moving weekend in Austin. Someone could have called me earlier or the night before and told me where I could actually get the trailer I reserved.

AKSHAY J. on

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Please refund my money for full tank. I only had 3/4 tank but I thought, I would get refund in case I filled full. It was made clear to me that I need to get same gas level while returning but it was NOT clear to me in case I returned with full gas do I get refund or not.

JACQUI M. on

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RENE R. on

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I checked in online day before .Still had to stand in line not sure why ?

Rebecca C. on

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Guy recommended a 26ft truck. Would of been too big for a 1 bedroom plus some extras. Son said it was too big. Store didn't have 17, 20. Got a 15ft but was too small. Store had a tag along. Got that as well. Yea.

Arnoldo C. on

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Friendly, knowledgeable and reliable staff.

Brianna R. on

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GARY G. on

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Shane H. on

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Lina J. on

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charles a. on

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ADAM G. on

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Unicorns and Rainbows!!! Hey, hey, hey!!!

Cy C. on

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Margaret C. on

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Steve t. on

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Everyone was great, speedy check in and out...

Judi L. on

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Great job guys - full service taking car of our vehicles and the trailer!

William T. on

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great employees with a smile and great service

FRANK A. on

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felix c. on

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jeff t. on

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Overall pleasant experience. No complaints.

Shaun C. on

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The entire crew was very accommodating. David helped me with a few different issues and it sure made My move easier and better. Very professional crew at slaughter lane location . Will recommend to others

CHARLES B. on

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FEREIDOUN M. on

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Everything was abovery expectations. thanks.

Kerry J. on

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Why does uhaul change the pick up and drop off locations after I select a location. Both the pick up and drop off were changed. Very frustrating!

Elaine W. on

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Courteous employees, professional experience

Mary Alice N. on

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BRENT H. on

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It was an easy rental. Checked in and out very quickly.

Sharon B. on

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KRISTIN H. on

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The guy that helped me was awesome, however, Y'all advertise truck rental for 19$ but I paid 70, that's really disappointing. Also, some people only have cash and the fact that you can't pay for a truck with cash is a huge turnoff. You guys ripped me off twice now with false advertising and I will make sure I tell everyone I know and I will be bad reviewing uhaul on everything I can. Thanks for this, I will never come back.

Jose Q. on

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ALBERTA L C. on

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ALBERTA L C on

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Kelsey was so so help excellent customer service best I have had in a long time!

jocelyne e. on

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All representatives were very helpful and friendly. Made my moving experience easy. I received one month free which really helped me out. I would highly recommend them to everyone and I have. Please protect my belongings. Thank you to all the staff.

Arturo S. on

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Martina B. on

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Bridget P. on

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Discuss the extra hour options and fees at the time of pick-up. Advise of options so renter can make an informed decision before leaving with the equipment.

Marvin D. on

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annette c. on

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Brenda s. on

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Fast and friendly staff

Hector C. on

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Ygor B. on

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Shirley B. on

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Shane R. on

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They charged me mileage... I had truck for two days from Katy to austin. Why is it such a big deal on how many miles I drove to get there? Just disappointed, I guess.

Olim J. on

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Great place

MOHAMMADALI S. on

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Excellent service . Mr Orlando was great and I enjoyed doing business with him. Mohammad Shirazi

carlos r. on

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The customer service agent was great, she was very helpful. I highly recommend UHaul.

Bria S. on

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Glenn A. on

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NORMAN O. on

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Great Team. Everyone was so nice and helpful Thank you

Alex G. on

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Jeremy M. on

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BILL H. on

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As you pull in, there is a sign that says to stay with your vehicle, an employee will come out. We waited 10 minutes and an employee came out, to help another customer. He did greet us and radioed into the building. Another 5 minutes elapsed. We left our vehicle and went into the building. Several other customers had already done so. They were being assisted, and there was a short line. It was a little confusing. If we had not gone in, we would have been continuously been relegated to the end of the line. Change the sign, or have someone assigned outside.

Jack R. on

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William W. on

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Will never rent a u haul from here again ramp was broken and got the run around from this location and got sent to another location to get the loading damn fixed took 2 and a half hours to get fixed and only got extra millage put on the truck

WHITNEY B. on

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PAUL T. on

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The Associate that helped me was awesome. Very accommodating and helpful. He communicated clearly and was very patient. One of the best customer experiences I have had !

kayla p. on

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tire straps on tow came off mid move. Please be more careful when attaching equipment

sherry s. on

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We were put in a truck that had engine problems. The motor did not run smoothly. When we tried to accelerate, we heard a knocking noise from the motor. We only requested an appliance dolly. When my husband showed up with the truck, there were loose pads in the back as well as a utility dolly - we were charged for these. EXTREMELY disappointed in this experience.

Rudy R. on

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Better Customer service at the ben white location, yet the Slaughter location a big *****star.

james m. on

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Na

Rosa A. on

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They accommodated me really good at the last minute that I needed a van, yes I always go to this U-Haul location the people there are very nice

Vera C. on

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Everything was Just wounderful

Jemal L. on

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SCOTT G. on

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Armand D on

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Very nice and efficient and helped me with everything I needed.

Letie C. on

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BILLY B. on

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Keep doing what you're doing, I felt like my move mattered to them!

rachel b. on

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Service was exceptional had the trailer I needed and helped hook it up and unhook it.

Alexandria B. on

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rick t. on

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Orlando and his team took great care of me and their customer service was on point. Thanks guys!

Edward R. on

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Very easy return. They looked at my contract, scanned the codes they needed, checked the trailer and left. 5 mins max. Great location, easy in and out.

NORMAN O. on

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Everybody was so helpful. Gave me help finding a hotel that except dogs apartment around area. Manager went out of way to help. The whole TEAM WAS GREAT ! I will recommend this team. Best U haul team !

Vince L. on

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Always a great experience!!!

Irma B. on

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The gas level was nowhere near stated on contract we where given. The keys to the vehicle were handed to us and pointed where the van was. No walk out no verifying which van was ours, other than stating "that one". Now my 14.8 mile trip is being logged 98 miles over than what is was! I returned the van after hours in the key drop box and I'm being charged for a 24 hour rental when I used this vehicle for fewer than 2 hours?! I have no idea how this is even possible.

Catherine C. on

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The agent did not walk out to the truck with me to inspect it for damage. The outside of the truck needed washing and had numerous, unmarked scrapes and paint peels on it. The inside was clean and cold air, but no one showed me how to work the mirrors, seats, etc. I had to go back in and ask for someone to show me how to work the mirrors. The agent called for someone to come to the truck. It took a few minutes for someone to come help me. It would be nice if UHaul would install electric mirrors and windows in their trucks, especially electric mirrors. Your mirrors are a safety hazard.

Greg H. on

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Randy F. on

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The trailer had a lot of small wood chips and leaves.

BAYNETTA J. on

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it was a good experience

Justin M. on

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I said the vehicle only got 6 miles per gallon based on my small trip and they simply that they would have a mechanic look at it. Clearly not caring of my extra cost.

DIANE C. on

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Angela Q. on

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Fast and efficient. Customer service in store was helpful and cheerful.

Norma B. on

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The truck was ready when we arrived. It drove well. returning the 17 ft truck was easy. Everyone was friendly & no hidden charges.

Jeanette V. on

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All the personal were very nice and made me very comfortable for my first time renting from your company thank you all.

Wanda B on

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Everyone was helpful and professional

George G. on

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Large facility and convenient location with easy IH35 access.

joanne p. on

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Patrick M. on

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Nothing. Excellent Service and efficient process!

Wanda B. on

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Very helpful

dale a. on

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Norman S. on

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Miriam A. on

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Jacqueline G. on

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Roger G. on

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Knowledgeable, courteous staff. Very helpful.

susan r. on

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The service was wonderful, very prompt in taking care of us. The inside of the truck really could have used a good wipe down. When I got to my house I went and grabbed a wash cloth to wipe the steering wheel and it was pretty dirty. I would like for U Haul to consider giving a military discount. They serve our country and it's a small way to show appreciation.

Anthony C. on

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Very quick service upon pick up and return of the vehicle. Excellent customer service. It has always been a pleasure to rent from this location and I will always go back there when I need the services again. Thanks as always!!

RODRIGO V. on

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Tim G. on

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Anupa C. on

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BRADLEY T P. on

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Albert B. on

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The person Michael who had assisted me was great. He was very courteous, friendly and very knowledgeable. He had no problem helping me switch out my towing ball to another size. People like him, make me want to have return business. Thanks!

Adam M. on

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earlita h. on

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Very Friendly Customer service.

David A. on

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Kristina E. on

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Driving area was clean but the storage area leaked and there was puddles of water. Charged for 2 days but was able to get that fixed only by inquiry. Customer service was very poor.

GREGORY W. on

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Reservation was not fulfilled correctly. Location was closed when I went to pick up the truck. Had to just walk into another location just to get a truck. Had requested a drop off in San Antonio. Was charged $181 extra for dropping on a location that was previously reserved. Worst experience ever !

Phillip R. on

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Wouldn't change a thing

Eric G. on

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Sandra G. on

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Gas was at 3/8....would be nice to check out at Full. AC didnt work - had to drive over 300 miles with no AC. In this part of the US, all trucks should have AC checked regularly.

Kenneth R. on

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John E. on

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Great service. Very efficient.

Hope J. on

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maybe have more people in the front when busy

Sheri M. on

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DUlane A. on

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keep up the great work

Emilee H. on

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Our situation kept changing and they were so kind and helpful, which helped ease some of the challenges of moving! Thank you!!!

Joe N. on

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Erica W. on

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Joan H. on

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Andrea P. on

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The staff that worked with me was EXCELLENT! Very friendly, they didn't try to rush me out of the store or get impatient - best U-Haul store in Austin.

toby b. on

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Worst experience EVER!!! I WANT A FULL REFUND BEYOND UPSET.

Eddie A. on

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You should and have a full staff at opening on Saturday the busiest day of the week for uhaul. It was frustrating wait in line for 27 minutes! This must be addressed and remedied immediately! Others were just as frustrated because only one person was at the screen. Unacceptable!!!!!

TIM M. on

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joy a. on

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The only improvement I could recommend is a military discount for us veterans. :-)

JOHN D. on

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Ali B. on

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Genuine greeting with a smile. it looks so fake employee should not chew gum while they are talking to the customer. keep eye contact wear the ID badge

akins HS b. on

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luanne s. on

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Brian S. on

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Desi M. on

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janice j. on

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Kyle W. on

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Fix your website. There were a myriad of error popups. I'd suggest a smaller permanent Condel based scrum team to do the following: 1. Create a new website from scratch. 2. Migrate existing accounts 3. Beta test with a soft launch. 4. A/b test 5. Profit (and keep the team to 'own' the website). Otherwise, contract with a dev shop so they can maintain the team, and just keep that same shop under contract.

RAYMOND E. on

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Everything was great, thanks

david g. on

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WAS A GREAT HELP. GREAT DOING BUSINESS WITH THEM. I HAVE RETURNED TRAILERS HERE BEFORE AND THEY ARE EXCELLENT PEOPLE TO DO BUSINESS WITH. THANK YOU

richard b. on

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Nathan E. on

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Everything went smooth

John B. on

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earlita h. on

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I would recommend this location to a friend only cause of the manager. I went the next day after a really bad experience with a employee (male wearing glasses) and the manager was very friendly and help and seemed very concerned about the bad experience with his employee. I called the location number for the slaughter location and spoke with a rep who told me to go ahead and go to the location as long as I was there by 5pm they would help me with my reservation. So I went I arrived at 4:48pm and when I approached the door the male employee with the glasses locked the door and told me sorry in a really nasty way and proceed to walk away. I tried to talk to him about the conversation I had with the rep but he would not talk to me at all. Another customer tried to ask a question and he told him we are closed. Then the customer told it had something to do with the storage part so he did help him. The employee with the glasses was so passive-aggressive it put me on edge. He would not look at me or acknowledge that is was there. I was getting mad. I shock the door the he came over a yelled at me through the door WE ARE CLOSED STOP SHACKING THE DOOR "LEAVE" I could not believe that I was being treated as though my business was not wanted at all. I was crazy. When I went back the next day which I almost did not however I have done business with this location a lot and never had a issue. I asked for the manager and I was telling the manager my side of what happened. The employee with the glasses came up and started arguing with me telling me that never happened and I was wrong. He was raising his voice and again acting very passive-aggressive. I could feel my self getting angry again. This was very on called for he should have wait to talk to the manager after and not argued with the customer. The manager stopped him and we went out side and proceeded with my reservation. The employee with the glasses should not be in customer service at all. He is terrible!

tommy lynn k. on

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Outstanding, friendly service! I could not have done it without U-Haul!!

Tiffany J. on

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Not bad overall. Not amazing, either. Very busy when we picked up the truck. They gave us the wrong type of dolly, which made moving in the rain a lot harder.

Brenda s. on

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Location closed when I dropped off the truck. So I did not go inside or talk to anyone

Amanda B. on

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Francisco N. on

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Anthony J. on

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JOSE ROBERTO S. on

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Very helpfull employees .

Mohammad R. on

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Andy Y. on

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easy to do business. trailer was in great shape. 100% satisfied

MIKE M. on

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I rented a utility trailer and the experience was perfect. The counter staff were very nice and professional and the yard guys helped me hook up the trailer and get me in and out very quickly. Excellent business that I would highly recommend!

james a. on

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Everything was perfect. You made my move less stressful.

CHRISTOPHER H. on

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Spyros M. on

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Sheila S. on

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Shamiya D. on

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Rhett R. on

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Dajsha D. on

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Jennifer is awesome!!! And the rest of the staff are great too. She was very friendly and they explained everything to me perfectly. Awesome people and awesome location

Connie C on

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Friendly and clean and fast

TONY L. on

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You guys, this location in particular, have always been GREAT!

ABDIEL B. on

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Gary H. on

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Spyros M on

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My only comment is that nobody told me in advance that I needed a lock for my U-Box. The moving helpers did and I then bought one from the U-Haul facility. All good at the end.

Felicia H on

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Kelsey was fantastic. She was knowledgeable, had excellent customer service, and was even able to give me recommendations for moving help. She`s amazing! You are very lucky to have her on your team.

Linda B on

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Staff very helpful and friendly.

brandy h on

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The store at Slaughter is fantastic.

thomas a on

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This U-Haul location has Outstanding Customer Service. The place is super clean and the manager Judy and staff were very friendly and helpful. Highly Recommended.

Donnet H on

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The Staff are AWESOME. Like,super friendly, super coordinate, super understanding, and super inviting. I starting over in my life. The staff made me feel like family. Please thank them for me.

Cecily C on

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Staff was great and professional. Unfortunate that I have to move my stuff so often, but wouldn`t go anywhere else!

Raquel G on

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debbie a on

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very giid

TIM M on

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Nice, clean, convenient, easy access, never too busy.

BEN A on

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The only issue I had was that several times I opened my unit the extremely loud alarms went off even though I had swiped in with my access card first.

debbie a on

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happy with the services provided

DANIEL S on

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Nice facility and the people were as good as you get for the role and responsibility they are empowered with. Rates are a bit high and single elevator is highly inconvenient.

Jennifer B on

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The staff was very helpful with arranging a storage unit for us. The alarm however, had some issues and wouldn`t stop going off.

robert c on

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I am going to let the rest of my family and friends know that the UHaul on Slaughter was the worse experience I have ever had with any business!

BRIENZ E on

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A little more clarity about climate controlled vs not would have been nice, as I now have a moldy heirloom chest, but c`est la vie.

Andrea t on

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Extremely friendly and helpful

MEL G on

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Great staff. Friendly and helpful. We will be back next summer.

Janet h on

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Friendly and super helpful staff

LAUREN D on

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It was a little expensive for me

Megan C on

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This was a terrible experience and the only positive was that I recieved my box in the end.

Cynthia C on

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Very busy location not enough customer parking

DIANE B on

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The staff was very helpful - even helping me with my load when I was moving out. Also I really appreciated that they held the room for me as long as they did without a deposit.

rachel h on

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Judy Freeman is an excellent general manager and I would give her location, staff, and service my highest recommendation.

john h on

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On each visit, the UHaul computer systems were having problems. I never got a receipt, not an invoice, but they gave me a print screen showing I owed nothing.

ROEL H on

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Excellent service!

Daniel V on

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Nice place.

LEE L on

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This location is better equipped than other U- Hauls I`be used

Carmine B on

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All staff members are very polite and helpful. They truly were genuine people that showed a lot of respect for the customer.

Daniel V on

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Nice place with plenty of room.

Roger N on

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4.5 out of 5

BRYAN C on

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Everything was excellent!

GERALDINE C on

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Well there was a 5x5 sign for 69.99 but when i asked for it he said there was no 5x5 without a/c so i ended up paying around 75

TRINIDAD O on

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We were very satisfied with the service.

YLIANA H on

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It would be nice to have trash cans on every floor. I was unable to find a trash can.

ANTHONY F on

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Price for unit size too much, very expensive compared to other stores. Late payment policy too strict. 2 days past due = $15 bucks. Not cool. You also cant change the pay due date which sucks.

EMILY B on

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The staff was amazing and helpful and the unit was prefect for my needs.

HELEN H on

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The very loud alarm went off every time I entered the storage unit and could not be cleared with out calling the front office. This prevented me from accessing the unit for 2 days.

ALMA V on

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I am very pleased and satisfied with the services provided by U-Haul facilities, excellent and courteous

FABRICE M on

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I had a great experience. Lovely staff and clean space.

CHRISTINE J on

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Great customer service

GREGORY D on

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John was very helpful and courteous!!

ADELVINO P on

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staff was friendly and helpful. Thank you

KATHERINE M on

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The staff were always very helpful. The moving in and out process went well. I am happy with the experience.

MEGAN M on

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Dakota helped us over the phone in getting this storage unit. She was so helpful and patient since we wanted a first floor. Thanks Dakota!

Janie T on

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Please stop the emails every hour on the hour!!!!

EDWIN R on

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Great clean and secured storage will consider this Uhaul location on Slauter lane for all future strage and truck rental. OUTSTANDING staff..thank you

MELVIN R on

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Good experience

DIANA C on

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Friendly, excellent service.

GWEN S on

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Reservation for a vehicule for Sunday. When I arrived that there was no vehicule available. A big truck was waiting for me in Buda on Monday! Total disaster but staff obviously could care less

YLIANA H on

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Great experience. Would`ve liked to be on the 1st floor but other than that not a big deal.

HIRAM S on

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Service was great and it was easy to move in and out using the key card. Thank you.

MANUEL L on

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The staff were very helpful and courteous.

JOSE C on

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Service was the absolute best! Very friendly and efficient. Glad I chose this location.

Kayren T on

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Keep up the great work!

JOSEPH D on

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Staff was helpful and friendly, nice facility, will recommend to others.

DIANA C on

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Very friendly and helpful staff.

FRIEDRICH S on

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Very nice facility and friendly staff.

LYLE K on

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Professional and amazing staff

PATRICIA H on

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Clean, nice staff, hours could have been more convenient but you can pay more for more availability. Would rent space here again if I need it.

SIMON N on

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Judy the manager was extremely helpful and pleasant. It was a pleasure dealing with her.

JAMES H on

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David was kind and considerate. He was very understanding as to my situation and storage needs. The entire staff was courteous and professional. My thanks and appreciation.

PATRICIA O on

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The staff was not only knowledgeable and helpful but they were very friendly as well. Felt like family. NICE!!

LARRY G on

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Roof leaks

DAVID H on

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My experience was very good

ROBERT K on

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Romaine was particularly helpful. I appreciate her effort and will return to Uhaul to meet my storage needs in the future because she went the extra mile.

SAMUEL L on

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Staff was very helpful and courteous

LYDIA G on

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The staff at this site are incredibly helpful and patient. Much more so than other Uhaul sites I have interacted with.

CHARLES Z on

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Super!

ALICE B on

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I had issues with the lock and the staff fixed the situation quickly. Also, the trailer door was jammed with interior contents. Another employee assisted in fixing that problem.

MATTEW D on

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The price seemed a little on the high side, but the facility was much nicer than any other storage units I`ve used. I would use them again if I need storage.

Richard L on

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I am pleased with all of the U-Haul services and management.

ANITA W on

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I have used other Uhaul locations, but S I35 and Slaughter location is the best I ever used. They are a very good, respectful and professional location, I will always use this location first!

GUILLERMO G on

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Well some times very pickies when I was late on my storage payment

MAHLON L on

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Very nice staff

SARA A on

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The experienced staff were incredibly friendly and had good team cohesion. I felt there were several hidden fees, and the hours for storage didn`t match the hours available for returning a truck.

Scott S on

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Romaine and Judy helped me through the whole process and made it a great experience and pleasurable experience!

EL JANE M on

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no problems

DON B on

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Even though the location was very busy, staff remained friendly and courteous- a well-run operation,a very good experience- thanks!! Don B. Flower Mound TX

JAMES S on

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First-class operation.

John M on

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The uhaul tean saved my butt. I needed a conyainer to get to NY on short notice and they took care of me. Very friendly and did all the set up and removal of the trailer from the truck

SARA A on

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I was incorrectly reserved a 5x5 unit. The price for the larger unit was more expensive. I was not informed about closing times.

JAMES S on

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Very professional operation. A+

BETTY W on

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would prefer you stay open later

ROTHKO H on

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Judy was great!!

GEORGE K on

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It was a good experience, the staff were great and prompt I was served well and in a courteous manner. Thanks to all

CARROLL A on

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It was a very good experience.

DEBRA G on

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The owner/manager is very friendly and good attitude with deaf people. She knows how to communciate with deaf people. I`m very impressed of her !

Jenna A on

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Rude staff. Unauthorized charges made to my debit card. Poor communication.

ASHLEY R on

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Clean and a great place to store.

Brian W on

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boxes weren`t delivered and shipped on the dates that I scheduled as a result of a misunderstanding. I`m profoundly dissatisfied with what happened and its impact on my move and family

Donald C on

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Had lots of challenges at pick up time. Computer wouldn`t release U-box. It was stacked 5 deep on arrival etc, but the team pushed through these obstacles well. All worked out in the end. Thanks

MORGEN K on

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Wonderful experience, would recommend to everyone. Staff was professional and extremely helpful and the unit was clean and secure.

NORA R on

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Very clean. Excellent customer service.

EFRAIN V on

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all my stuff got wet including rare records... I chose a climate controlled unit so I can keep these things safe and not have them possibly get ruined in my house by fire or flood

RICO R on

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Thank you, U-Haul in general has proven to be most convenient, economical, helpful, and secure.

William B on

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Excellent if U-Haul`s automation had worked. Both pick up turn in - a 15 minute wait processing the order. PAPER AND PENCIL WOULD HAVE BEEN FASTER!!!!!

OLGA V on

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Staff was always very friendly and helpful

GRACE H on

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The online reservation to secure a storage unit was great, as was the quick and smooth, no strings attached or headache, for moving out. Thank you!

ASHLEY H on

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Service was great!

PATRICK W on

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Judy is very helpful and friendly!!! I appreciate all her help!

JULIE K on

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The staff members who helped me were friendly and helpful.

ELSIE W on

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Reservations for truck and storage unit were not in system when we arrived. We were given a $50 voucher and paid higher fee for climate control. Not easy on a fixed income.

GINA F on

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I have had to visit Uhaul on a number of occasions and I have always been please with the service.

madaline n on

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Happy all my items delivered with no damage. Great job!

MARK B on

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I have used several storage units across the country depending on the job site location and by far this is my favorite location. Very helpful staff. Hope to be in the area again.

Daniel S on

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Very helpful and friendly service

CHRIS B on

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The manager refused to allow me to occupy two storage spaces. I was paid through the 26th of this month and they would not pro-rate.

BRIAN F on

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Limited unloading/parking for storage customers These few spots are frequently occupied by rental equipment making it impossible to access your storage This issue forced me to find storage elsewhere

AMANDA B on

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While I only had a few interactions with the staff, they were all wonderful. The staff at this location was helpful and friendly.

BRIAN W on

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Had no idea what to expect and was VERY pleasantly surprised. Thank you.

EDDIE B on

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Awesome experience if I ever need storage again Uhaul will be my first stop.

CHRISTOPHER P on

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Judy did a great job helping me. The services were clear.

NANCY S on

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The staff was friendly and professional. I also bought many boxes there which were SO handy. I would recommended them to friends and neighbors. I was happy to do so. Thank you!

MELISSA O on

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Romaine took care of everything!

LILIA R on

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Great

LEANNA S on

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Better lighting inside units. Or plus in wall for lamps.

MARILYN B on

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I like the fact that despite my best furniture was locked up in storage for over a year, there were NO BUGS or rodents having a field day in my stuff!

MARILYN B on

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I like the fact that despite my best furniture was locked up in storage for over a year, there were NO BUGS or rodents having a field day in my stuff!

SARAH B on

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Very good service and quick set up.

KEVIN B on

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ok

SHELLY T on

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Nice, informative staff and easy rental process.

CONNIE N on

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We have used this facility before and though it is not as convenient as other u-haul facility the service we have received more than makes up for it.

CINDY M on

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all was good!

JUDITH S on

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I liked the free month given to me for using a truck

JANICE B on

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All-round A+++

JOHN L on

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Wish you had more larger units. We checked 3 uhauls in Austin and never found one as large as we wanted.

JENNIFER B on

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I was pleased by the friendliness and helpfulness of the staff.

SARAH E. T on

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Judy Freeman was extremely pleasant, helpful and incredibly understanding. She made my cleaning out ordeal much less painful for me, a client for the past 14 years. Very satisfied, indeed.

DAN D on

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convenient location

Michele T on

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There seems to be computer software problems UPOD when we checked in at facility.

JONATHAN T on

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Not a bad price and very nice facility with helpful staff! A+

YIRIES S on

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Every encounter I had at this facility has been positive.

DAWN P on

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Great

JULIE H on

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Wonderful customer service!

JESSICA T on

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The only complaint I have is that the security card scanner on the outside of the building didn`t always work so I would have to walk into the office.

DOMITA N on

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The staff was wonderful and very clean. I would come back if.needed. Thank you so much.

LOGAN B on

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Clean. Accessible. Helpful staff. Terrible locks for sale bring your own disc lock

BRUCE R on

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Thank you.

NORA R on

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Yes. I would recommend my friends. Excellent service

BARBARA D on

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The level of service was excellent from start to finish. The staff were friendly, helpful and professional. I will continue to do business with this facility in the future.

RHONDA D on

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Romaine was very friendly and patient with us. When we came back the next day the driver pulled the truck to the dock and made it easier to maneuver. Customer service was awesome. Thanks UHaul

TOM M on

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ALL of the STAFF at this location were VERY PROFESSIONAL and ATTENTIVE to my questions and needs. Please tell them `THANK YOU`.

THOMAS S on

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I`ve used y`all`s services before, will do so again in the future.

MELISSA S on

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Thanks! I had no issues with this location. I would use it again if I had to.

TOM M on

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From the very first phone call to initiate the transaction I have had EXCELLENT service from ALL of the U-Haul people that I have met. thank you.

MAURICIO G on

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This is the third time I have used this storage and I will keep using it if I need to, it`s a great location thanks

HEIDI R on

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The woman who checked me in for my storage unit Kelsey? was very nice and helpful.

THOMAS S on

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Aside from an issue with my access card, everything went smoothly regarding my new account. Thank you.

SONAL T on

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Very disorganized office staff. Still have not heard if my UBox has made it to Maryland. Fingers are crossed.

BRANDY C on

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They were always so kind and

FREDERICK T on

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A bit expensive, but very good storage facility.

DEREK N on

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Great facilities and staff.....keep up the great work!

OLGA M on

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I thought it was a little expensive yet after two years of not going to check ,when I did I was very happily surprised. The area was very clean,lit and my furniture was in very good condition.

MANUEL R on

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The place was very clean.

ANNA M on

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I was very impressed with everything!! The staff was very friendly and helpful.I appreciated Judy`s help. She always had a friendly smile!!!

MARTY H on

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It is Way to hard to exit, due to location.

BRITTANEY C on

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Convenient carts to take stuff up and down the elevator. My entire experience was great from the start. What helped a lot was the 24 hour access to my things. Loved it! Thanks B.C.

RICHARD S on

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I have rented storage all over the country, this one is By by far the best exclamation

ANA N on

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Everything was great. The staff was helpful and the storage unit met all expectations. And I love that the first month was free after renting a truck.

HAROLD S on

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actual service good. time to get service when store is busy is way too long. in spite of time problem, available staff performs admirably

JULIE T on

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The lady I think Judy who checked us out was exceptionally patient and nice.

MITCHELL B on

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I will never use uhaul again. It is stealing when you charge a full months rental even when the customer moves out 1 week into the month.

FRANCES T on

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You have some very nice and polite people working there. They were very courteous .

CHRISTOPHER P on

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geat access to the building

ANA N on

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Everything was great, storage is clean, staff was very helpful.

ANDREW M on

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The storage facility was very convenient and accessible at all times. Staff were always friendly and available to receive new and returning customers.

JOHN K on

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First time ever using Uhaul for storage, it was excellent!

GINA F on

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Uhaul was unusually very busy each time I had to visit. In addition to rent a storage room I rented a truck for a day. The staff were very helpful and service was excellent.

DOMITA D on

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The service was very very good. I haven`t had any experiences yet. I just got the unit, but they make you feel secured. You don`t have to worry about your things

LOIS C on

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Very helpful and attentive staff!

SALLY K on

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Very friendly and helpful. I feel good about my things being stored there.

ALLAN H on

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friendly, attentive staff. listened to needs and found solution. very satisfied customer.

TROY C on

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This location rocks. The Ben White location was so rude that I did not want to rent from U Haul ever again. This location redeemed all that.

RUBEN O on

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Peggy was very compassionate and helpful. I am a flood victim, she made my day

BRITTANEY C on

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Great storage place with lots of convenient rolling carts, sooooo helpful! Thanks B.C.

TERESA G on

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The facility was kept clean and organized. I also enjoyed the convenient hours. It was a pleasant experience.

JAMES B on

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Expanded hours would have been nice, but then, so would valet loading/unloading and a free meal!!! Thanks, folks, for a great facility. mt

ANDREW S on

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The person helping me took close to 30 minutes and had to consult her supervisor to book my u-box. The person helping me was not confident in what they were doing and seemed confused at times.

SACH D on

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Recommended

BARB S on

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Negatives:prices, broken elevator, damaged ramp crevice needs repairs, customer parking used for parking empty trailers-can`t load/unload Positives:very clean, onsite restroom, carts

VERONIKA C on

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Very friendly and helpful staff

FELICITAS C on

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Judy was very helpful and made my first visit very easy. She walked me through the whole process and answered all my questions. Judy provided me with excellent one on one customer service.

LYDIA F on

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It was awesome, exactly what I needed. Thanks!

ALFREDO C on

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Great staff

KATHRYN S on

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excellent

BRIAN A on

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Just had to wait in line a bit but otherwise perfect

RUBY G on

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Great customer service, there was a young man that attended to the uhauls, we rented one as well, i forgot his name but wanted to state that he went above and beyond...

TERRY P on

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The only reason I would not use or recommend your facility because there is no prorated refund for early move out

STEVE S on

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Romaine is an EXCELLENT representative for your location!

TOM S on

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The girl at the counter was very helpful and answered all my questions.

RUTH G on

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Convenient location, helpful friendly staff.

MARK A on

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Every one there was very very helpful. I would highly recommend this location to everyone that needs anything related to moving. I am very impressed with this location. Thanks a bunch guys!

GEORGE M on

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Great

IRENE D on

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I became very ill stored what was left.My doctors said the short walks in the cool halls of the storage unit helped to restore my health.

RUBY G on

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The teller that took care of us was awesome I would recommend anyone that comes in to speak to her she was the most courteous one in the store, the other girls were rude,but she took care of us,

TIM M on

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Outstanding experience from start to finish. Very impressed with the property, the place was spotless. The public restroom was nicer cleaner than some restaurant restrooms. A+++++

PATRICIA V on

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Excellent, fast service!!

MICHELLE W on

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Staff was rude. Facility was great but the poor quality of service made me happy to leave after 3 weeks and I will definitely warn anyone who asks NOT to go to this location

TIM M on

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The woman who handled me was extremely friendly, funny and helpful. Handled everything quite efficiently. THANKS for a pleasant experience during a stressful time.

SCOTT C on

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Jennifer was great/ She was friendly, courteous and professional with a good sense of humor

EMILIA Z on

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Top notch service here no doubt, everyone was very helpful anytime we had questions, needed help, etc. : Would recommend for sure!

KIMBERLY B on

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Jennifer was a wonderful kind person! She was a big help! Also, Romona

LYDIA F on

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Everything was excellent, thanks so much!

JULIE P on

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Judy was so helpful and the facility was very clean!

EDWARD F on

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all the staff was very nice and helpful

IRENE D on

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I am a return customer.This location is about 10 miles from my home,but customer service is so exceptional, I don`t mind traveling.

AMANDA M on

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My daughter and I have used this location numerous times over the last few years and have always been very, very satisfied.

ANNA M on

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Terrible customer service, more focused on taking customers money rather than gaining their loyalty, closed my unit to take business elsewhere and will not recommend uhal to anyone.

IAN N on

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Romaine was super nice and very helpful!

KENNETH R on

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the staff was helpful and courteous

FRANK B on

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The information and documentation requirements that will need to be provided at the storage facility should be listed on the online reservation documentation.

JOSUE R on

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I walked in and asked if there were any speical going on that month. I was told in a very rude manner by an employee We dont have anything!

ELIANA D on

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The staff was very helpful and accommodating. And the hours of access to my unit were better than other storage facilities I looked at.

THOMAS Z on

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Very friendly and courteous staff!

ELIANA D on

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The staff was especially accommodating and kind. I was stressed out and they made everything go very smoothly and made me feel less stressed.

DEEANNE B on

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The website is not very clear. I thought I was renting a unit for less but reserved the wrong thing due to unclear site

LEIGH ANN M on

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Romaine was working the front desk and she was extremely helpful, I was able to get in and out in no time because of her. She gave excellent customer service.

VERONICA L on

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Great Service!!!!

CHRISTOPHER E on

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The place overall is fine - the staff was especially good and the facilities clean and well maintained. However, storage rooms on the upper floors was a big time consuming pain.

BETH G on

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The service is great

LOREN G on

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Staff was extremely friendly and helpful.

CHERYL R on

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excellent friendly service

CHRISTOPHER B on

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friendly and helpful

MARCELO A on

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Fantastic Judy and John were extremely helpful a perfect example of the good folks in Austin, TX

JENNIFER S on

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It would be nice to have availability during later hours

DAVID C on

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highly recommended.

ALICIA F on

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Easiest, fastest and most pleasant experience I have had renting a storage unit!

DANITA D on

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The amount that you pay for a unit does not justify the amenities of the property.

ESTHER B on

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GREAT

JANIE G on

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The customer service has really improved. The staff greeted customers with a smile and wave, and were very helpful. Keep up the good work, it really makes a difference.

KIM K on

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The only issue I had was that I could not access my storage after hours, even with my card. Other than that, I never had an issue. The staff was always helpful, and the facility was always clean.

ANTHONY C on

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The staff was most helpful and accomodating. I felt secure having my belongings there.

BARRY B on

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Really needs to be 24-7 access.

JENNIFER G on

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I had a wonderful experience at this location. I have been to other locations and had unpleasant service. I will definitely be coming back to this one if I ever need anything.

SHERRI M on

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I had a wonderful experience with UHaul storage. I just wish the Sunday hours were extended.

DENISE K on

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Especially appreciated your lady on the desk the day I checked out on monday early sept 10. I was not looking forward to move out/move in day - she kicked it off just right!

SHANNAN W on

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Good service, quick and efficient clean facility good equipment. Thanks.

CHRISTINE M on

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I will use your location again in the future

LEE O on

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I was in a bad place in my life financially, and U-Haul didn`t just work with me, they were compassionate. I have not seen this level of customer service in a very long time.

BOB B on

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Wonderful experience. Thank You. Bob Burnett

RODERICK C on

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I never had any problems/complaints whatsoever from this storage facility. Excellent experience and I would highly recommend this location for your storage needs.

SHANNON P on

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Very good.

SHERRI M on

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Everything was explained clearly and effeciently

TWEED C on

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Thank you for your outstanding facility. The staff was always friendly and helpful. The unit itself was well maintained. Again thank you.

TERRY P on

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Lucinda was very rude. Became defensive. Reported to Bob the manager and nothing was done.

LISA K on

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The girl in the office was great. She was so friendly helpful. After moving all day, I really appreciated her. The other people working were also friendly very efficient. Great experience!

RONNIE H on

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Easy to set up and use, hand carts were a huge help moving in and out. People were very friendly and the website was easy to use. Wish you where open till 8pm.

CAROLYN M on

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Just awful. Bob Harris was an ass.

MAYACLARA B on

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was mislead by web and reservation clerk that was 24 hr. access. I had to pay extra to get access until 10pm, and it didn`t work!

NATHAN N on

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As a customer - they did fairly well.... If they were attendent to every need, I would have been more impressed

LINDA G on

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The Staff was always friendly and always helpful. I Loved everything except that, it was not a 24 hr access site :

JACOB C on

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I am not happy that I will not receive a pro-rated return amount for the unused portion of the month`s rental fee. It is absurd that U-haul keeps that money for something that I am not using.

RICHARD F on

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I can`t believe you limit comments to 200 chars - I could write a lot but you don`t want to hear it. Sums up my whole experience-you don`t care about customers, so stop pretending. Using PS now.

PAMELA D on

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This is my third time storing at this storage. I return because of the cleaniness, security, and I love the temperature controlled option. The staff is very helpful and pleasant.

SHAUN S on

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Great staff and great availability. They worked with our schedule and needs without flaw. Thank yoi

JESUS S on

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Everyone was very helpful and courteous. Questions were answered thoroughly and process was very smooth.

KRISTEN H on

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made the whole ordeal a simple experience

JERRY C on

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I wish they had later hours but the staff was awesome!!!!!

KEN K on

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We found rat/mice/geco dropings in the unit. We also found that water had been in the unit close to the door. One box had glued itself to the floor, and about five boxes had bad water damage.

CARLA B on

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Would suggest your staff tell aprons about free boxes that may be available inside

EVERETT S on

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my rental was fully satisfying, from the counter to the yard the courteous and helpful employees made my experience very comfortable. my future moves will your facility

SHARON B on

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My new favorite U-Haul Store!

LATONIA W on

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very fast

SHARON B on

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The staff was very friendly and helpful.

NATILIE L on

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Great, friendly helpful employees, clean and secure building

ROSANNA S on

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I always felt the U-Haul storage facility was safe for me and that my belongings were in a secure/weather controlled place. Staff was helpful and pleasant.

JORGE L on

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Excellent service Thanks

DANNY C on

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Fast and Friendly

JAMES F on

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U-Haul kept raising the price twice in the last 6 months, but otherwise great service!

SAMUEL C on

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Courteous, helpfull nd friendly.

MAYA C on

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Staff is very professional. I also appreciated the manager keeping his word regarding my particular needs.

RUTH G on

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Great experience, very easy to get things taken care of

APRIL C on

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For what I paid for about 2.5 years the hours should be till 10pm or 24hours.

MARLON B on

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Very professional

JUDY S on

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Great staff. Very friendly, very helpful.

GERHART T on

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The security of this facility is poor. I have come to this facility several times and my access card has not worked. I have spoken to your staff and they say that it happens all the time. Very Poor

MARIO Q on

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Yea I had no problems ,I have never had to stored anything in my life, it was a good experience to know that you were a big life saver. Thank you

FREDERICK B on

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Very helpful in getting truck and storage. Had trouble with credit card scanner.That took up a lot of time.

JACOB C on

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Access hours are limited as per the signs outside the facility. However, I received an e-mail that says I have been offered 24 hour access. This makes no sense. Please explain.

NANCEE D on

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Everything was fine.

ELIZUR D on

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The employees did an awesome job with everything.

LEE V on

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Thank for used your storage since August 2011. Appreciated that.

LARRY S on

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I was very impressed and pleased with my experience with this facility.

TRINA L on

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The rate is TOO HIGH. The lights did not stay on all the time and the hours were not good. Sorry.

STEPHANIE R on

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Great experience. I especially liked the unit alarm system. The access time was the only drawback. But overall it was wonderful.

CHRISTIE G on

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The man at front desk could have been more friendly. Price is high for what it is.

TRAVIS W on

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I used your U-Haul storage locator via e-mail. I was told that the 10X10 storage unit would cost $59.95 per month. When I arrived at the store I was told that the monthly cost was $159.95.

STEVEN G on

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The limitation on this comment field is ridiculous. I can`t leave a meaningful comment.

ARMANDO M on

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Convenient and clean

KENNETH B on

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Staff was always helpful and movers were able to move our furniture easily because of the large elevators.

MARIA L on

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Very pleased at the customer service I received.

MELANIE F on

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The young lady pregnant that helped me with opening my storage account was AWESOME!!! She was very nice and so helpful! I am a patron that appreciates good customer service and SHE delivered! Thanks!

STEVEN D on

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Very thing was fine.

LINDA S on

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staff always very friendly and helpful

WILLIAM D on

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Great Service and People UHaul is the BEST In Moving .

KRISTIN B on

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Your hours were ridiculous. Paying as much as I did, it should have been 24/7 access like all other places. Getting off at 5 leaves no time to do work when you close at 7. Get with the times

TOMMY O on

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I found a dead bat on one of the boxes I was storing. Also, unhappy that I did not get a rebate/credit for the unused portion of my rental for the rest of the month.

CARA M on

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The U-Haul staff was very helpful. The storage access hours were convenient, but it was confusing based on the website as to whether it was or wasn`t 24-hour access.

ROSEMARY P on

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My experience was excellent. Staff always helpful and friendly.

LARRY A on

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The person who helped me was GREAT!! Made my return and move-in simple and quick. Was knowledgeable and professional.

REYNA H on

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good job to all of the uhaul works.

MAYA C on

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Great experience. In fact this was a last minute request due to another storage facility not working for me. U-Haul did everything they could to assist me.

SHERYL M on

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What an efficient team! They are the best yet on my U-Haul experiences. Thank you!!! Highly recommend them.

MICHAEL T on

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It was ok. It could have been more accessible though.

SHARON C on

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I caught an employee red-handed stealing three of our items. I will file a complaint!

DOMINGO G on

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I very much appreciated all the friendly people in this store.. They were fast and friendly in answering all my questions.. I would recommend u-haul to all my friends and family.. Thank you u-haul!!!!

HOPE T on

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Good, hours could be extended or even 24 hours. But overall good experience.

EMILY S on

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Very good deal with one month free storage with uhaul rental since I only needed the month. Well worth the money. Mostly friendly staff signing up but great staff checking out. Quick simple and easy :

AMANDA S on

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The staff was very helpful and friendly!

JOSH M on

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The attendants were helpful, even when it was very busy.

CARLOS D on

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Very good service and nice staff

BOBBIE C on

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reservation print stated 24hr access Thats why I rented then I was told access till 7pm. shopping other facilties now

ROBERT C on

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convenient location. Pleasant staff

KENYA M on

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Clean and easy to use - good carts, lots of space easy elevator, cool inside. The staff was a bit complacent nice but not really `willing to wow me with service` thus I cannot give an excellent

TIFFANY C on

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Very friendly and willing to help with any problem

NANCY R on

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Staff was courteous and answered all my questions.

ANTHONY R on

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The gentlemen who took care of me at the service desk was not overly helpful to some of my concerns. Another friendly and helpful female agent had to step in on multiple occasions.

MONICA M on

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I rented a storage unit with a column through the middle which I was told warranted a discount. I do not think the discount was sufficient.

KATHERINE D on

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no comment

AMY G on

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Deborah was great and made my experience fast and easy. thanks

DOMINGO G on

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I would definitely use this facility again.

JAIME C on

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The employees were very nice while guiding me through the procedures of using the storage. They made my truck rental drop off procedure extremely easy. Over-all my experience was very good.

DANITA W on

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On the website, it advertises that the storage unit access is 24 hrs but when I checked in to my unit, I was informed that it wasn`t true. Please update website to reflect the truth.

ANTHONY V on

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Everyone was courteous and helpful during the whole moving experience.

VICTORIA M on

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I was at the store 9 minutes before the store was scheduled to open and the staff invited me in to shop around.They were gracious,helpful and surprising very pleasant.

SHEILA M on

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The faclity did not have the truck size I ordered so I had to drive 50 miles out of my way to get a truck that was too small. The only other option was to get a 26ft truck, which was way too big.

ELIZABETH W on

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this facility has been excellent since I`ve used it, which has been a year now.

DORIAN R on

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The experience with the facility was very good.