Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Southfield Frwy & Joy Rd

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Robert A. on

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gregory m. on

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I reserved a pick-up truck. I was told it would be there when I get there. I arrived, only to find out. That the truck theu promised me. Has been out of service for over a week. So I was forced to use a much larger one. Then I was promised. This was a huge inconvenience!

nickolas d on

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Fast, Friendly Service

Lenee T. on

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Clean office, professional & thorough staff. Truck was clean & easy to use per the demo from the employee--helped me out lots!!

edward a. on

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Great customer service. Highly recommended.

DERRICK W. on

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There was a man named James Broughton that was incredibly rude and had terrible customer service. He argued with myself and my brother when we tried to ensure him that there was gas in the tank and even provided the receipt for the gas. This is the second time I have interacted with him and each time his attitude and service grow worse. Even when it is time to drop off the truck, I have not spent less than 30 minutes waiting because he would rather be on his cellphone or completely out of the office at the time.

TIMOTHY W. on

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EARL D. on

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Ramez H. on

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friendly & accommodating staff

TIA H. on

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Van was filthy. I asked them to clean my windows and the guy made them worse. They did not check the van or show me how to use it. They did not explain the contract. Will not use them again.

Evelyn B. on

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Lakeshia W. on

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karen l. on

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Wonderful experience

CHERYL B on

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Clean and secure.

MELODY T. on

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VINARD P. on

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the service there was horrible and I believe they cheated me on my mileage

Kim F. on

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The manager and his helper were very professional, and the service was exceptional.

trevaughn a. on

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Carl Z. on

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Lynn C. on

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Karen V. on

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Christopher S. on

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It was great. No worries. I put in more gas than needed and they gave me a CREDIT. That sealed the deal. I am quite pleased and would happily use this location again.

shantae b. on

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derrick w. on

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Guy didn't perform his duties in the best Way. Retuning back to dorp truck off no one was there to receive the truck. I was there for about 30 minutes before he came back and things just didn't seem right with the guy

Mary H. on

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The staff members that I encountered were very professional and very considerate of the amount of time when I needed to return the truck. Thanks

KIMBERLY H. on

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Clean up your trucks after ppl have used them for dogs . very very not satisfied poor service.... Youbget charged ifvyou bring back a nasty vechile but U HAUL RENTS THEM OUT LIKE THAT ..CUSTOMER SERVICE WAS HORRIBLE TO ....

Barbara M. on

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sharkaris b. on

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The staff was very pleasant. Enjoyed Anthony great service

LINSEY E. on

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ANDRE K. on

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CHASTITY A on

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My things have been there for four years. And i had not one problem. Thank you.

KENNETH T on

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The staff was great and the property is clean and secure.

WANDA C on

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Staffperson who set up my initial contract was extremely rude. Subsequent staff were more customer friendly.

ASHLEY M on

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Great

JANICE D on

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Some of the staff was ok NOT ALL

SHARON K on

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Customer Service Rep. Anthony, he was very unprofessional. Had to return for entry card and to have my information redone.

DONMANIKA T on

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It was a very clean facility. Easy to get around in. Very nice and friendly staff. And it`s a great location.

REYNA C on

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ForThis particular store to be such a busy location, the employees maintain a professional and friendly establishment.

ERRON R on

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Mike and Gary are the best. They were really friendly and helpful while dropping off my equipment and setting up my storage unit. Thumbs up to UHaul on Joy road, and two thumbs up for Gary and Mike!

SHANKEA W on

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The staff was friendly and extremely helpful.

TERRY B on

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Staff knowledgeable and professional.

FRANK L on

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All about love good pepole

SHANEE L on

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Staff was VERY helpful!

DOREEN S on

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All of your representatives were good. They were professional and understanding, more than helpful.

MARCIE H on

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The Young Man Was Very helpful.

GERALD E on

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Excellent customer service.

LORI G on

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Very good. No complaints.

MAHER T on

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Staff was courteous and helped to get the most suitably sized unit.

SHERITA M on

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Speedy friendly service

ELZABETH M on

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Well train staff especially the manager on duty.

PAULINE M on

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just keep up the good work.

LORI G on

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I was disappointed that the space I was quoted was too small and the next biggest one was too big and DOUBLE the price.

THOMAS S on

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The guys there are good in what they do and love keep the customer very happy and well taking care of!!!!

SELINIA J on

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Someone cancelled my reservation, but the staff was very helpful. Also the late fee notice posted at the storage needs to be changed the cost does not reflect what will be charged for late fee.

LORETTA T on

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GOOD SERVICE ALL THE TIME

DARIUS W on

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Everything was to my liking with no problems

CARL M on

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WINNIA N on

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none

DEWAYNE P on

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The service was very good and i was very impressed.

NKAGA G on

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I love my experience both at California and here in Detroit. Keep on with the good job. Grace Nkanga

LULA W on

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It could have better parking.

DEREK S on

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Very well maintained

ERIK G on

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Served it`s purpose

JOAN W on

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Sometimes the workers seemed over worked. They multi tasked really good but they are human. Being out of breath from being over worked is not good a appearance for the company.

SHERITA B on

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Your staff have awesome customer service

SHAVONNE W on

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All the workers I had contact with, except for one, was very helpful and friedly. If needed, I will use this location for storage again.

DUJUAN A on

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Nice, friendly, and professional staff.

KAREN L on

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I was very pleased with the service keep up the good work

TROY G on

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My only complaint is that the units are a little expensive

SHAVONNE W on

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The men were very heplful and assisted with everything.

DENEAN B on

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Excellent professional customer service provided by Nate. He definitely goes the extra mile to extend great service a good turn out for whatever problem that may occur. Excellent Team Player!!!

BRANDY H on

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Thanks, guys! I was a great 4-5 months, and you took good care of me!

KATHERINE H on

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Good. Nice staff. Helpful

SHAVONNE E on

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Everytime I rent a truck from your business, I always get the wrong information. Customer Service is terrible. The guys are always willing to accomadate and fix what customer service messed up.

BRANDY H on

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Always friendly and very helpful. Thanks!

JANET B on

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Your Staff at Joy Rd and Artesian was excellent and very helpful, kind and very professional everything will be alright for me and my family. Thumbs up to Nate.

TAIRA S on

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The owner Mr.Anthony amd staff were very helpful and caring.To make sure yur needs were meet.I would use his business again Ms. Stevenson

AMBER H on

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ALLWAYS GOOD

WARREN P on

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Brenda and I are repeat customers.

MALINDA R on

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Staff was friendly and helpful to my needs.

LARRY C on

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just fine no problems