Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Southfield Frwy & Joy Rd

Overall rating:

Reviews without text are currently hidden. Show them

Reginald P. on

Rating:

Customer did not leave a comment.

Taneisha H. on

Rating:

Customer did not leave a comment.

Barbara G. on

Rating:

Nothing,very helpful and friendly

Gregory T. on

Rating:

Outstanding customer service and equipment

EHSAN A. on

Rating:

Customer did not leave a comment.

Erica C. on

Rating:

Nothing. Excellent service!!

DREAMA J. on

Rating:

Hire better people with good customer service skills

Tracy S. on

Rating:

This was my second time using this this location. My first experience was great, I was assisted by the general manager. I rent trucks several times a year so I was quite disappointed this time. Upon pickup the truck was unclean.The ash tray was sticky, the windows looked like they had never been cleaned. The clerk who was assisting me ( not the gm) was very rude and did not clearly explain to me their policy on the insurance requirement. At that particular moment, if I had another option, I would have taken my business elsewhere. When I returned the truck, I was glad to see the gm so that I could have some things clarified, minus the rudeness. He was very nice and answered my questions. I will try this location again, thanks to the gm. If the third time is not the charm, I will be going some where else.

Dante J. on

Rating:

Customer did not leave a comment.

brent s. on

Rating:

Customer did not leave a comment.

Christopher C. on

Rating:

Customer did not leave a comment.

pamela h. on

Rating:

Customer did not leave a comment.

alfredo h. on

Rating:

Customer did not leave a comment.

Brittney F on

Rating:

Horrible experience, rude and unprofessional staff.Extended hours option was checked off on my contract but wasn`t actually added Was told I had extended hours but didn`t which delayed my move.

TONI A. on

Rating:

James was very very rude talked down to me, yelled at me, asked me if I had something against black men... please don't take my word... pull your video from that morning and you decide if he model your company goals and customer service... other customers who witnessed his behavior was upset also...he only changed his behavior after my son came into the store...

Chara R. on

Rating:

Have a Bless day!!

Johnny W. on

Rating:

Customer did not leave a comment.

Michael B. on

Rating:

Customer did not leave a comment.

linda j. on

Rating:

Not a thing

DORETHA T. on

Rating:

Customer did not leave a comment.

JACQUELYN M. on

Rating:

My reservation was 9:30am pick up . The truck was not available for pick up until 12:00 noon. Also in the reservation it says that someone will call 24 hours in advance - no call until the day I was to pick up the truck. I was offered to pick a truck at a different location which would have been a inconvenience.

SAJAD A. on

Rating:

Worst I can ever say honestly

AHMAD R. on

Rating:

Customer did not leave a comment.

Oval H. on

Rating:

Customer did not leave a comment.

Edward A on

Rating:

Staff was knowledgeable and friendly.

TONY S. on

Rating:

The storage rooms I rented where not there I ended up renting 3 rooms instead of two extra large rooms and your call center didn't give me the extra truck so I had to make two trips the whole deal with uhaul was a total mess,the system you have for reservations sucks none of the things the customer reserves is there maybe Ryder is better dealing with Uhaul was a nightmare. Tony

ERIN M. on

Rating:

Nicest maintained truck I've ever rented from UHaul. The guys warmed it up for me on a cold day and took great care of me. 10 out of 10

ROGERS C. on

Rating:

Customer did not leave a comment.

Robert A. on

Rating:

Customer did not leave a comment.

nickolas d on

Rating:

Fast, Friendly Service

CHERYL B on

Rating:

Clean and secure.

CHASTITY A on

Rating:

My things have been there for four years. And i had not one problem. Thank you.

KENNETH T on

Rating:

The staff was great and the property is clean and secure.

WANDA C on

Rating:

Staffperson who set up my initial contract was extremely rude. Subsequent staff were more customer friendly.

ASHLEY M on

Rating:

Great

JANICE D on

Rating:

Some of the staff was ok NOT ALL

SHARON K on

Rating:

Customer Service Rep. Anthony, he was very unprofessional. Had to return for entry card and to have my information redone.

DONMANIKA T on

Rating:

It was a very clean facility. Easy to get around in. Very nice and friendly staff. And it`s a great location.

REYNA C on

Rating:

ForThis particular store to be such a busy location, the employees maintain a professional and friendly establishment.

ERRON R on

Rating:

Mike and Gary are the best. They were really friendly and helpful while dropping off my equipment and setting up my storage unit. Thumbs up to UHaul on Joy road, and two thumbs up for Gary and Mike!

SHANKEA W on

Rating:

The staff was friendly and extremely helpful.

TERRY B on

Rating:

Staff knowledgeable and professional.

FRANK L on

Rating:

All about love good pepole

SHANEE L on

Rating:

Staff was VERY helpful!

DOREEN S on

Rating:

All of your representatives were good. They were professional and understanding, more than helpful.

MARCIE H on

Rating:

The Young Man Was Very helpful.

GERALD E on

Rating:

Excellent customer service.

LORI G on

Rating:

Very good. No complaints.

MAHER T on

Rating:

Staff was courteous and helped to get the most suitably sized unit.

SHERITA M on

Rating:

Speedy friendly service

ELZABETH M on

Rating:

Well train staff especially the manager on duty.

PAULINE M on

Rating:

just keep up the good work.

LORI G on

Rating:

I was disappointed that the space I was quoted was too small and the next biggest one was too big and DOUBLE the price.

THOMAS S on

Rating:

The guys there are good in what they do and love keep the customer very happy and well taking care of!!!!

SELINIA J on

Rating:

Someone cancelled my reservation, but the staff was very helpful. Also the late fee notice posted at the storage needs to be changed the cost does not reflect what will be charged for late fee.

LORETTA T on

Rating:

GOOD SERVICE ALL THE TIME

DARIUS W on

Rating:

Everything was to my liking with no problems

CARL M on

Rating:

F

WINNIA N on

Rating:

none

DEWAYNE P on

Rating:

The service was very good and i was very impressed.

NKAGA G on

Rating:

I love my experience both at California and here in Detroit. Keep on with the good job. Grace Nkanga

LULA W on

Rating:

It could have better parking.

DEREK S on

Rating:

Very well maintained

ERIK G on

Rating:

Served it`s purpose

JOAN W on

Rating:

Sometimes the workers seemed over worked. They multi tasked really good but they are human. Being out of breath from being over worked is not good a appearance for the company.

SHERITA B on

Rating:

Your staff have awesome customer service

SHAVONNE W on

Rating:

All the workers I had contact with, except for one, was very helpful and friedly. If needed, I will use this location for storage again.

DUJUAN A on

Rating:

Nice, friendly, and professional staff.

KAREN L on

Rating:

I was very pleased with the service keep up the good work

TROY G on

Rating:

My only complaint is that the units are a little expensive

SHAVONNE W on

Rating:

The men were very heplful and assisted with everything.

DENEAN B on

Rating:

Excellent professional customer service provided by Nate. He definitely goes the extra mile to extend great service a good turn out for whatever problem that may occur. Excellent Team Player!!!

BRANDY H on

Rating:

Thanks, guys! I was a great 4-5 months, and you took good care of me!

KATHERINE H on

Rating:

Good. Nice staff. Helpful

SHAVONNE E on

Rating:

Everytime I rent a truck from your business, I always get the wrong information. Customer Service is terrible. The guys are always willing to accomadate and fix what customer service messed up.

BRANDY H on

Rating:

Always friendly and very helpful. Thanks!

JANET B on

Rating:

Your Staff at Joy Rd and Artesian was excellent and very helpful, kind and very professional everything will be alright for me and my family. Thumbs up to Nate.

WARREN P on

Rating:

Brenda and I are repeat customers.

MALINDA R on

Rating:

Staff was friendly and helpful to my needs.

LARRY C on

Rating:

just fine no problems