Customer Reviews for U-Haul Moving & Storage at St Claude Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at St Claude Ave

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Diana D. on

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Oh my goodness...give the employees some help. When staff calls in sick...give them some help!!! Way to busy for 2 people. Those that were there were excellent! But they needed help.

paul S. on

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My trailer was ready upon arival ,, staff was professional and easy to work with ,, I will do business again with this location thank you for making my move easy and painless

Joshua M. on

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Great friendly staff.

Phillip C. on

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Worked with me to get the right size truck to move my belongings. Super helpful through the entire process.

Daniel F. on

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Customer did not leave a comment.

Noelle D. on

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The employee at this location was uhelpful. He did not inform me of the entire charges of my order. I was not informed that my entire order was $88.00 when I initially paid $55.00. The truck was not returned late. He didn't even check it while I was there and I did not consent to these charges.

Eric R. on

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The young who was there was very helpful and respectful.

Tim Y. on

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Had ordered 2 furniture dolly's from the website and I thought it was guaranteed to be available with my order. However when arriving at the location, they said there were no furniture dolly's available which disrupted my planned move. It would have been better to say there were none available when I had booked so I did not plan for it. Other than that the location was good.

Shea G. on

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Raquel W. on

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Byron I. on

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Overall, unsatisfactory experience due to rudeness, snarky attitude and lack of customer service provided by the first vendor that I was referred to for vehicle rental - Quicky's on Franklin Ave. in New Orleans. Neither the confirmed vehicle nor the on-line reservation were available on pick-up day.

Paula C. on

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Paula C. on

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DEITRICE D. on

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employee had a terrible attitude i guess cause he was working by himself he need more customer service skills

Holly l. on

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karen S. on

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Ronald J. on

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Tamika T. on

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gregory w. on

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Problem noted earlier with drop off and storage issue was satisfactory rectified. I appreciate the efforts of the U-HAUL Traffic Control and Facility Mgrs to resolve my issues. Thank you.

gregory w. on

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Problem noted earlier with drop off and storage issue was satisfactory rectified. I appreciate the efforts of the U-HAUL Traffic Control and Facility Mgrs to resolve my issues. Thank you.

Pamela T. on

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No improvements needed, in my opinion.

gregory w. on

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Problem noted earlier with drop off and storage issue was satisfactory rectified. I appreciate the efforts of the U-HAUL Traffic Control and Facility Mgrs to resolve my issues. Thank you.

gregory w. on

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Problem noted earlier with drop off and storage issue was satisfactory rectified. I appreciate the efforts of the U-HAUL Traffic Control and Facility Mgrs to resolve my issues. Thank you.

gregory w. on

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gregory w. on

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alma h on

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Everyone was very helpful and friendly. Facility was just what we needed.

BOBBY F. on

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kyle g. on

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I actually used two drop off locations: Tulane Ave in New Orleans (where I dropped off to auto-transport first), and St Claude Ave, also in New Orleans (where I dropped off the truck a few days later). Both locations provided a sub-par customer experience. At Tulane Ave, I arrived outside and was greeted by a man who nonchalantly instructed me on where to park the auto-transport. After doing so, he took it upon himself to physically assist in unstrapping and unhooking the wheels and car from the trailer, unlatched the trailer from the van, and guided me as I drove my car off of the trailer. After doing so, he told me I would need to pay an additional $50 for his assistance. He indicated that his intent was to help me as a cost-free courtesy because of the ease in doing so, however his manager noticed that he was assisting, and per company policy intended apply the additional charge. I verbally noted to the man that I was not previously told about this charge, or given the option to decline his assistance. He shrugged his shoulders and told me to speak to the manager. I then went inside to complete the drop off and speak to the manager. Initially, the manager maintained that we would be charged, but stated the fee was $20, rather than $50. I then explained the breakdown in communication that had transpired outside, and he agreed to waive the charge for my drop off, which he did. He then completed my drop off, provided a receipt and I left. A few days later, I received a text message, directing me to drop off the truck at the St Claude location. When I arrived, I was initially told by a young lady and the manager that their location was not anticipating my drop off, and that I should return to the Tulane Ave location to do so. I explained the text message, and they agreed to take the truck. The young lady obtained my paperwork from me and inspected the truck. When she reentered the building, she indicated to me and the manager that the truck was missing a dolly. I explained that I received the truck with no dolly, was never told about a dolly of any sort, and was not aware that one should have been included. Initially, she and the manager told me that they would have to charge me $75 or $80 for the missing dolly, and that I would have to follow up on my own with the pickup location for a reimbursement at a later time. I told them I was not paying the additional fee for the dolly. The manager began speaking to my father who was with me, instead of me, which he continued to do for the remainder of my time there, and indicated to my father that he would reduce the fee to a minimum of $5. I should not that this reservation was in my own name and paid for using my own debit card, and I was the person to initiate the conversation with the manager and provide the young lady with my paperwork. After listening to the manager, my father agreed to pay the $5 charge (which I would not have agreed to, had he not done so), but when the young lady came back into

Ann Y. on

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Brittany H. on

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My experience renting from U-Haul has been a nightmare. In error I was charged for an extra day, and I have been fighting this charge for over a month and a half, though everyone I have talked to has agreed that I should get refunded for this mistake. I keep being told that my refund will arrive, but I am still waiting. Staff has been rude and dismissive, and no one will give me a straight answer about when I will get my money back. I will never work with U-Haul again, and am going to tell all of my network how difficult the company has made this process.

Andrew Z. on

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It doesn't make sense that you can't rent trucks for more than one day.

Lauren C. on

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TYLER F. on

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Staff was accommodating and location was nicer than the others I visited.

Randi K. on

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Would like to add that your staff is excellent. So nice and helpful.

Caleb L. on

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This is a busy location. Our service person was so professional and courteous! She was working the location by herself and managed all check out and check in procedures. She even directed me on backing out my truck and trailer!!

Andrew H. on

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They were very helpful and got me everything I needed with no delay.

Venessa B. on

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Marilyn P. on

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REVIA LAZETT E. on

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BRYAN B. on

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cheryl s. on

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Charles R. on

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Joel W. on

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Jamal was terrible. Didn't help any customers, always passed it on to the other guy. Not to mention I got charged $75 for four hours on a $19 truck. Anyway.

yul m. on

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Holly R. on

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Jervonda C. on

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The fuel charge because I know for a fact I did not leave the fuel empty when I dropped the truck off next time I will take a picture of the fuel tank.

Don G. on

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MARY H. on

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I don't know how you'd improve what's already perfect. This is such a well run spot and the people are just phenomenally nice, all of them. I rent a lot and I get to see them a lot. Good for me.

RONALD F. on

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The Van didn't have major damage other than I reported the service was good concidering short notice I gave and need more vehicles

Erinesha S. on

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KEVIN G. on

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My business partner and I rent from this same U-Haul facility a few times a month to move art and art supplies and every time the management and staff are super friendly and accommodating! It's about three or four blocks from our studio and we wouldn't dare think of going anywhere else first !

DOUGLAS R. on

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I've rented several times from this location with great service and vehicles were in nice shape. However this equipment was by far the worst I've ever had. The cab interior was extremely dirty. Ashes in the ash tray, dashboard covered in a layer of dirt and dust, windows steaked and dirty. Exterior of the vehicle had a numerous amount of dents, scratches and damage. Drivers side mirror was broken and half was missing. We had a rear tire blow out and I had know idea until a passing vehicle honked and motioned to me that the tire was flat. No warning lights for tire pressure changes. The tire was shredded. The tech who came to replace the tire said it appeared the vehicle had all the original tires. The vehicle was old and tired. To me it appeared that they were dumping the worst vehicle they had onto the U Haul shop on the other end of this one way rental, and I was the transporter.

Giovanna B. on

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MICHELLE J. on

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The worker knowledge on yall prices

chad n. on

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VERNON W. on

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I was thoroughly pleased and satisfied with my first ever experience. I feel like first impressions always count. Thanks for your friendly and professional customer service.

PETER D. on

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Person in charge of facilitating the reservation made deprecating remarks about co-workers to customers. Although the cause of the comments was obvious, it felt inappropriate to hear the facilitator make them.

MARY H. on

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I love these folks. Jerome runs a tight ship but is kind. I'm in here a lot lately renting trailers and trucks as I renovate my house.

DEBORAH D. on

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Nothing, I was pleased. But everyone is different. P.S. I was a little confused about the entrance and exit, other than that okay!

samuel s. on

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i was the only one in the store 3 employees would not acknowledge me. then after they did made me turn on left and right blinkers put it in reverse step on brakes then they walked to front of truck and had to do blinkers again THIS WAS ABSOLUTELY RIDICULOUS i had the truck foe 3 hours NOT HAPPY AT ALL

LEVON C. on

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DORTHY S. on

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Eric O. on

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1 1/2 yrs ago, I had a poor experience at the St Claude location and vowed not to return. Decided to give it another chance and was very impressed with the personal service I received from Jerome. On his merit alone, I now highly recommend this location for renting trucks. Almost wish I had another apt to move.

kevin f. on

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The Manager was very rude and unprofessional. I was trying to extend my rental and they couldn't even give me and accurate rental quote. So I decided to return it and then my total was $100 more then it should've been. The young lady couldn't even explain the charges to me. She wasn't rude about anything she was just poorly trained by management. So, After 15 minutes of going back and forth she finally understood I was being overcharged. Customer service was very little help as-well. Needless to say I'll never go back to that location for service.

Rani F. on

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The communication overall was awful. I reserved a truck 11 days before I needed it only to be told it was given away because I arrived an hour late. The manager was very dismissive and rude and knowing I was frustrated basically ignored me. He said he tried to text and call me but I never received either - no missed calls or texts - so he must have misdialed but refused to admit that. Afrer raising his voice at me in front of customers he eventually decided to offer me a $50 credit toward another reservation that he didn't honor. He said he would try to find me another truck later in the day but had it not been for a new employee who was so understanding and apologetic who eventually helped me get a truck about 3-4 hours later I doubt I would have gotten one that day. I only needed the truck for a few hours for a short local move. Do yourself a favor and avoid this location if you can. Also, the service is so slow and there just seems to be no sense of urgency, like we're bothering them by being there.

LYNN D. on

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I didn't have any problems so I think things are running as they should be. Jerome the store manager is unbelievable. He was multitasking and was handling it very well. Kudos to Jerome.

randolph a. on

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Very professional yet friendly.

gwendolyn w on

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The two 2 gentlemen I dealt with were very professional, knowledgeable and patient in the mist of the store being very busy.

BEN S. on

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Thomas B. on

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Alka P. on

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Deitrice D. on

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Chessa J. on

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i had a mattress bag purchase and pick up in store along with my uhaul reservation on monday. i received no receipt for my online purchase, even via email. my master order number also did not reference the mattress bag. prob bc i paid for it while making the res? picking up the bag was a huge hassle bc all i had was my bank charge as proof of purchase. now i am trying to return it, but i cannot bc i have no receipt. please work w your site and order system engineers to fix this for future customers.

CRYSTAL V. on

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Zemena B. on

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Yes I will ??

lynn D. on

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WOW ! Jerome and Brian were so helpful and knowable. I highly recommend if you ever need rental in New Orleans.

ELSA H. on

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Nothing This Store Is Grest

SARAH C. on

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Freba M. on

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Great service ?

Biliana G. on

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Horrible customer service.

JACKIE G. on

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Awful! The truck had so many scratches and dents there wasn't enough room to mark all the X's. I did not even think to check the tires. They were going to charge $79 for two missing furniture pads that would normally cost $8 each to purchase. I was able to return them and not get charged. I was surprised to find a charge on my credit card today for an extra $226 to replace two tires for approximately 20 miles in town use, even after the insurance discount. What should have been about $100 (29 for truck, insurance, dolly and pads) turned into $336. What a scam and racket this place is. For that price I could have just hired professional movers and saved my time, energy and stress level. No way to prove that the tires did not get damaged on my time so I would recommend that even if you get insurance better check EVERYTHING with a fine tooth comb. I would recommend professionals or a different moving company. This uhaul is not the only source out there.

Christy W. on

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Staff was friendly and easy to work with!

richard P. on

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Had ongoing situation with lost key No response from Customer Service Mgr. Charge disputed and credit card charged after request to hold til pay cash

MARK R. on

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More staffing

Charles D. on

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MICHON C. on

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dawna b. on

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wendy m. on

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The man in charge was exemplary. Worked with two customers "on a rush, beautifully.

Deric J. on

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Jason p. on

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ROBERT C. on

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Abdelrahman S. on

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Excellent customer service.

KATHERYN K. on

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Maybe don't put me on hold for twenty minutes then apparently hangup when you notice Im still waiting. I ended up booking online anyways because I still needed a truck but, I'm never using this location ever again.

JOHN D. on

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I have used this location many times and never experienced the poor service I received this morning. Your employee was sleeping on the counter with his head down. I said "good morning" to which I received NO REPLY as he played with his pen or the computer. Finally he said he had upset stomach and asked me what I wanted and I told him I had a reservation. When he pulled the vehicle around it did NOT have a ramp as it stated on your website which I could not use. When I told him I needed a ramp he was 'exasperated' at having to switch the truck. I was so frustrated I told him to forget it and left. I'm sick of poor rotten service almost everywhere you go these days. It's sad. I hope this was an isolated incident because the staff at this location are typically very nice and helpful.

tom l. on

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Robert B. on

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Mr Bartholomew was very helpful.

CHESTER R. on

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Really -- this was a perfect experience -- the staff was courteous and knowledgeable. Both the check out and return were smooth. We will definitely use again and recommend this location.

Christina J. on

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ROBERT M. on

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Both folks were great! Both upon check in and check out.... Good work!

Mary H. on

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Rebecca O. on

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PATRICIA G. on

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Daniel T. on

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Jerome, you are wonderful. It was truly a pleasure dealing with you.

JAMES D. on

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The manager Jerome, was great! He had a whole new crew but he was on top of everything.

Ronald C. on

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HARRY S. on

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As usual with U-Haul, I had to wait about ten minutes before someone was available to help me. When it came time to hook up the trailer, I knew more about how to do it than the guy working there. He failed to get the trailer socket properly seated onto the hitch ball and didn't initially see the problem when I pointed it out. If I'd driven off like that it would have fallen off at the first bump in the road.

Robert C. on

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Nothing... the Gentleman - I forget his name - was very nice and helpful - 5 Star employee !!!

Cathryn E. on

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Had a great experience! Will use UHaul again for sure.

Charles A. on

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annette l. on

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Marlo H. on

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The customer service is great and the young lady knows me by name. That adds a nice personal touch. The staff is knowledgeable of their products which is also very helpful.

Randall C. on

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DWAUN D. on

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Lower prices, i paid almost $100 to move in town.

Pearla M. on

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The manager Jerome was very helpful and friendly. Keep up all the good work

Matthew T. on

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William M. on

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The manager is real. Knows his business andgreat with customer service. The woman helping him was likewise great. Return tech good too. Tell them to keep it up.

Sofia G. on

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Kamili N. on

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Staff as friendly and professional. Thank you

Edward B. on

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Very courteous and friendly staff. Prompt service it was a great experience

BRYANT F. on

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NOBLE M. on

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Ensure all representatives are knowledgeable.

JOSHUA F. on

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STAFF WAS NICE

JONAH G. on

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The vehicle itself drove poorly. The steering wheel would turn but the wheels wouldn't, the brake and the gas pedal weren't in good condition. Service was friendly

deborah d. on

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The service was excellent ??

PATRICK M. on

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Customer did not leave a comment.

ROSELAND S. on

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The team at this location is very accommodating and efficient.

Marlo H. on

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The team at this location is amazing. They are warm, friendly, attentive and they greet me by name.

RYELENE J. on

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EUNICE g. on

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See notes above

susan b. on

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RUSSELL P. on

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Great customer service.

JULLIANN P. on

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The staff at this location are wonderful. They are all incredibly professional, helpful, and mindful. Honestly have not had this good of a customer service experience in a LONG time. Thank you so much for all of your help Jerome, this was the easiest part of my moving trip. Would definitely recommend to people

Sue Gaden P. on

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Customer service - some of the staff are much less than professional. Employee went outside to check odometer; 5 minutes later I went outside to find out what was taking so long & found her chatting at another vehicle. When I asked about the mileage, she said "I have the mileage, I just need to print it out." When I asked if someone else could do that for me, she came inside, but seemed "put out" with me. It was a busy time of day, with lots of vehicles being returned. In a service business, employees who seem put off by their customers do not help the reputation of the business. However, when picking up the vehicle, another employee, Jeday, was very professional, efficient & friendly.

LESHAWN C. on

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Terrell S. on

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Some kind of loyalty program where we can get discount

Ruelene V. on

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The lady who checked us out was phenomenal! She was extremely helpful and helped us resolve our issue quickly when we were under time constraints and could not get the lights to work properly.

Erica M. on

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CRAIG F. on

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FLORENCE F. on

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??

Quezato M. on

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Alexis S. on

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Arlon F. on

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Everything went very well

ashley B. on

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Keep up the good work.

Betty S. on

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No comments

CHARLES D. on

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Go to another location, horrible customer y

Douglas R. on

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raymound h. on

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EDUARDO R. on

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Young lady who signed us in was FANTASTIC

RICHARD P. on

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Jerome was extremely helpful

Gerard G. on

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Sal L. on

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Filip P. on

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STACY T. on

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Gregory A. on

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Jazmin R on

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Great employees helped each customer with great concern and both employees went above and beyond to make sure I was satisfied!!

Ashanta P. on

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Nothing and the guy manger is awesome, friendly and very helpful.

ERIN P. on

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Sara C. on

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cuong v. on

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it took me more than an hour to pick up. The service woman did not know how to do on the computer, she has to redone 5 times to enter my credit card and personal info, the recorded gas level at check out was wrong. luckily, I have a picture to backup my claim at the return .

ashley d. on

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everything eas great but the young kid they had checking out the van when i dropped it off was very rude

LEONARD H. on

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Just keep doing what you are doing

Angela S. on

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Store manager was really helpful and went above and beyond for me while I was planning my trip.

kazzachat s. on

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michael b. on

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ben b. on

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David R. on

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courtney l. on

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Troy R. on

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GM there is very helpful! I will use again

LUCY M. on

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Better enunciation of return procedures.

Quianisha J on

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I love the general manger he was very nice , friendly and helpful

BRIAN G on

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I am truly appreciative of Jerome his staff, very pleasant professional!

nora g. on

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Michael B on

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Didn`t even call to tell me they weren`t coming. I finally got a driver that said she was going to bring my box and was going to call me in 15 min, but she never did. Name was Erlean Jenkins.

Linda F. on

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Rental info was told to me via telephone that rental time was 24 hrs. When I picked up truck I was asked how long would I need truck. Who knows that???? thinking 24 hrs time line. So I guessed an approximate time. The time I used the truck ran 48 minutes over my approximate time guess. Thus, I was charged an extra day for rental and insurance. and I used truck for a 7 mile move. I was very disappointed in this service. I did call customer service and the girls was very nice and referred the call to the rental location. I just felt ripped off by this location and Uhaul's contract. Therefore, I will seek my moving needs somewhere else. I am and was more that willing to pay for the services I used not knowing that I would be held to the approximate time as another day of expenses which was not explained to me. I surely would have allowed for a longer period of time as one does not know ahead of time how long a move will take. Uhaul should not quote 24 hours if other rules apply. Linda Forbes

STEVE M. on

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Zack A. on

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Shannon R. on

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I was charged a $14 fee for insurance when I told the representative i did not want it. I was not told of a $5 fee for using my credit card. I'm totally upset over this matter. I should hav been told up front about the fee and the $14 fee should not have been charged to my acct.

NEVIL D. on

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Costumer service was excellent

Ashley H. on

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STEPHEN T. on

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Fire the Racist Black Manager Jerome Baptiste

Adam S. on

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SVEN V. on

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Matthew R. on

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You guys were very quick to charge me the $75 estimate for my two hour rental. As of a day later, I still haven't received my credit for $34 the difference in the actual charge of $41. Also, the young guy who helped me was very nice and helpful. The older gentleman behind the counter was obviously the comedien of the group and was loud and cursing the whole time I was checking in.

WILLIAM S. on

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They got me in and out in minutes. A very nice young man helped me get everything squared away.

joy w. on

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I still have not received a final breakdown and cost of the rental. I would like to have this. Thanks Joy

Desmond S. on

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The worst experience I've ever had picking up a uhaul. Dropping off was a pretty smooth process. For the pickup I was at first amused by the employee's attempt at small talk, as the transaction continued I realized he not only had not sense of urgency but no customer service skills. Of the long list of offenses I can comment on two stand out. The first being, we were picking up the uhaul to do a big move that day between two different places, and as I'm sure most people going to uhaul are in a hurry to get their move done,He stopped to answer a call and go over subway options with the guy on the other end of the call, after he walked away to discuss his food away from the desk, which he had started processing our pick up on. He later came back and took his time processing it the rest of the way. the other thing , and this is the one that really upset me. I went out and inspected the uhaul and everything seemed in order, when I walked back to the employee, who was now standing outside with his "meat trio with everything add mayo and mustard" I know this because we heard him discuss his sandwich options while he asked us to wait, he was standing there smoking a cigarette, this isn't the problem, I'm a smoker my self and I understand sometimes you need a smoke break. His reaction to me giving him the paper work was unacceptable. He looked visibly annoyed and frustrated that I wanted him to finish the paper work so that I could leave to start moving. He even asked right before he walked away and visibly reluctantly put out his cigarette, if I was in a hurry. It was a terrible check out experience overall. In response to the question, that employee needs to be retrained.

bernice H. on

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Hunter H. on

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I ordered a 20 ft truck; they gave me a 17 foot truck. Not what i had reserved

Corey O. on

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hiram p. on

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LATOYA F on

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I was satisfy

Katrina P. on

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The employees was very friendly and they had excellent customer service. I would recommend this location to everyone I know.

Allen H. on

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The agent was very professional and my interaction with three employees was excellent. The guy that checked me in when I returned the equipment was great.

JOHN C. on

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CHRISTOPHER B. on

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The lady who waited on me was so friendly and kind and helpful. The truck was great. Great location with wonderful customer service.

DEIRDRE L. on

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NEED MORE SPACE INSIDE THE WAITING CUSTOMERS SERVICE, MORE SPACE ! TO SMALL OTHER THAN THAT GREAT SERVICE

Douglas R. on

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The staff was friendly and courteous, and the pick up and drop off went quickly. Will rent from this location again.

Edwin A. on

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Super knowledgable and friendly.

DANIEL M on

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Service was great. Facility clean. For $112 a month you should have 24 hour a day access to your unit!

Nicole S. on

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Charleen B. on

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Very efficient

MONQUIE P. on

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The employee at this location had again no idea how to handle the trailer/Uhual connection. They sped off in the Uhual so fast with our dog inside and car attached. Extremely unprofessional.

JUSTIN L. on

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Reserved 24 foot truck online two weeks in advance and paid extra reservation fee. Morning if move, told nothing available. After 45 minutes, received 17 foot truck. Had to make 2 trips and pay movers extra for time. Very disappointing.

paulino l. on

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just keep up the good work.

Bionka F. on

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JESSE Z. on

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Sadia N. on

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It was awesome and cool stuff

NANCY M. on

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Diane A. on

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JULE B. on

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Great customer service & in timely manner.

CARRIE JO M. on

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The gas situation was not explanded to me. I drove 4 miles, returned the truck in under an hour and had to $14.00 for fuel. I expected to pay for 1 gallon but not at the rate of $14.00 a gallon. Total ripoff

ELLEN S. on

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Jennifer R. on

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When we got there the associate running the registers was alone with two others outside. One was sweeping the parking lot and the other was getting the equipment for customers. The associate inside was stressed and busy. Then the general manager walked in yelling and cussing, with his uniform shirt hanging over his shoulder. He stormed into the restroom, got himself together, then went to the registers to help the next customer. We just happened to be that next customer. So he started trying to help us, but it was a little difficult because his cell phone kept ringing. And he kept answering it telling the caller to call the store phone. So in between answering personal phone calls he pulled up our reservation. And was able to finish up so we could get our equipment and go. Overall I was not impressed by this business at all. I have moved a lot and always use uhaul and this was the worst uhaul experience I have ever had. There was nothing wrong with the equipment or with the prices. The problem was all with the people and the customer service experience.

mark c. on

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The U Haul rep who completed my transaction has top notch customer service, thanks again

Alexandra A. on

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Gene P. on

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I really did not want to go into New Orleans for this uhaul and would have preferred to have had it in Kenner or Metaire for easier access.

Lysza M. on

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when I picked up the truck it had less than 1/2 tank of gas. to be able to use it I had to fill it up. the manager was at best tolerable and kept explaining that he was too tired and that was why he kept pulling his ears. having said that when I returned the truck the staff was GREAT. the young man checking the truck in was a hoot and quite charming and the young lady in the office was also quite enjoyable, she even inquired about how my move went and we joked quite a bit. however, no matter how nice the return was, picking up the vehicle was so unpleasant I will not utilize that station again. I KNOW that Uhaul can do better because in my 10 moves across the country I have SEEN good Uhaul stations.

Linda H. on

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JARRET O. on

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Cleaner van qouls have been nice. But was ok

Delia A. on

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Only complaint: after reserving a truck in New Orleans, La., I realized I would need it for an additional day - was salvaging belongings from a flooded home in Denham Springs, Louisiana. For some reason, I was awarded an additional 12 hours instead of 24 which, I'm afraid, may have caused problems for someone else expecting to get the truck. If U-Haul's definition of a "day" is 12 hours, that fact should be made known up front to the customer. It may be this was a misunderstanding on the part of the scheduler, but in our conversation I made it very clear I needed it for an additional day. Other than this, the whole rental experience was a good one, and I thank you.

Leslie L. on

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Order was made online for Kenner store. It was confirmed by Uhaul email as the pickup location. I got there and was informed they didn't have the trailer -- I would need to go downtown to get it. Boo-hiss! Unacceptable and caused us to be behind timing wise. Otherwise no problems.

DAVID B. on

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This location is always professional and they make my experience enjoyable.

james b. on

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Peter D. on

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Check-in process to pick up equipment is cumbersome.

Teneha B. on

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Great service. Shawnell was great. And Jidé was EXCELLENT as always. Love coming to this facility. Much better service than the old location (Chef Menteur Hwy) I used to patronize. Swift service. Friendly, helpful, "I want to work" staff. Hands down; I love this location; accolades to the Team!!!

George A. on

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jay c. on

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web reservation can be improved on, it is good but needs a few tweeks to increase user satisfaction

ZACHARY B. on

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The general manager was extremely friendly and helpful. I would recommend this store to any of my friends and acquaintances.

david k. on

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People were very nice and everything went smoothly.

John Gentry T on

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They did not know what was going. There was one lady there I cannot remember her name, however, that was very helpful, respectful and on it. You should give her a promotion and a raise.

Cheri G. on

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Always great customer service. Help with that afternoon sun. Blinds or window tint, please.

TONYA E. on

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Michael K. on

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Jennifer J. on

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Tremelle G. on

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Service and Location is a huge piece in business and to consumers. Continue putting customer priorities first,keep your associate s courteous and professional and your bottom line will comp growth.

Kenneth Y. on

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The young man on duty needs a little work on his interactions with customers. He wasn't rude, but his initial greeting was not open and inviting, to use your words.

Ralph R. on

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Marc R. on

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Elizabeth H. on

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jim r. on

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robert s. on

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Matthew B. on

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Andrew C. on

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Chad C. on

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The return process was abhorant. I returned my van to the return lane. There was nobody present, so I parked the van and began to walk inside. I spoke to the gentleman working inside who began to close out the rental. As this was happening, my brother who was with me, walked into the office to let me know the outside Uhaul employee was yelling at him to come back to the truck right now. He explained that he hadn't rented the van and that the renter (me) was inside. He yelled, "tell him to get outside." I came outside and then guy had an attitude for the entire check in process. The whole exchange was needlessly hostile and entirely unprofessional.

james w. on

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This place sucks nobody knows anything they skipped me in line the manager has no control over his employees the worst Uhaul I have ever been in.

RENE E. on

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Get the right personal information. I am in nsw and haven't used your service but keep getting emails

Gwen L. on

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Customer did not leave a comment.

Charles B. on

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Prices for vans and pick up trucks are a bit high to rent for some Apparent reason. Rent should be Equal to all vehicles for moving needs on a daily basic.

Richard W. on

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Olivia E. on

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Hire another person for the office! The salesperson we had was great, personable, and knowledgeable about the store, but there was a huge line in person and the phone kept ringing - we had to wait about an hour before we got up front with her, and then she gave us her full attention and helped us out. but if each person takes at least 5-10 minutes to help you definitely need AT LEAST 2 people behind the desk, if not more. Help your workers out.

marc S. on

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CHAVELLE J. on

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TRINA C. on

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I was the 2nd customer and waited an 1hr/1/2 just to get a U-Haul, I reserved...unacceptable...won't be going back.

darrick g. on

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the guys there very helpful in moving situation

Joseph A. on

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The customer service at this location was excellent. They called to confirm my order and were extremely polite and helpful. Also, this is the only UHaul location that would actually answer their phone. Whenever I called any other locations both in New Orleans and San Antonio, I was immediately routed to the 800# and was placed on hold for a very long time.

Jack L. on

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Katherine P. on

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Leonard L. on

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LISA W. on

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Absolutely nothing at all, I walked in and out with no problems

aaron g. on

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However, the battery died and I had to call road side assistance, it took them 1hr 20min to come to my aid . I was pushed for time and still was able to return the rental before it's due time, and I was charged for over time.

TRAVIS H. on

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Jerome went above and beyond to make sure my mangled setup was fixed and functional. It was a pleasure to do business with him.

John b on

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Uhaul customer service was polite, but terrible. For 3 weeks I had no idea where my ubox was or when it would arrive, with constant department transfers.

Veronica s. on

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Rachaela D. on

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The staff was friendly enough but the communication lacked. Despite my "online check in to skip the line" I had to wait in line for over 30 minutes and then an additional 15 to get checked in and then longer waiting for the equipment I requested. The truck was in poor condition, though it was technically sort "cleaned" it leaked so much water into the back that I had over a dozen boxes of stuff soaked on the bottom and bins that had filled with water. Thankfully some of the boxes were linens of various types, but one box were family photos that will likely be unsalvageable. The staff seemed pretty unconcerned and did not apologize for this or seem like it was a priority to fix.

ROLAND F. on

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Thierry E. on

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Easy pick up and return.

Mia M. on

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Customer did not leave a comment.

Jim H. on

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Nurhan G. on

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Gregoery M. on

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Justin W. on

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We only came to this location because the previous location (where we were to pick up our reserved truck and moving supplies) told us to come here to get our truck because they realized they didn't have it. Then we arrived here and they didn't have it. After an hour in this small, stuffy, and crazy hot store, they said they would have it later in the day, which ruined our plans and made us have the truck an extra day. We also previously reserved a mattress cover and another item which they didn't have either. After this experience, it's obvious that reserving what you need online is a complete waste of time. Though, the staff was equally frustrated and helped us out a great deal. They get an A+.

Lori A. on

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ANTOINE D. on

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Pl P. on

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JACOB Z. on

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good service, reliable

Phyllis P. on

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There was only one person working. It took me thirty minutes to get the truck I need but was told that my time started at noon. I lost thirty minutes just checking out. When I returned the truck I was charged for two day instead on one. The guy working had no clue what he was doing. He said that only what he highlighted would be charged on my card. He lied. I was charged for two days although I only used it for six hours. I am very upset.

Harold B. on

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James C. on

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Alison L. on

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The wait to receive service was extremely long. When the manager of the store finally got around to helping with our order (hitching a tow dolly to a rented U-Haul truck), he was rude and yelled at me when I pulled up to the wrong dolly. He then attached the vehicle to the tow dolly with straps around the wheels. About half way through the trip, the straps became detached causing my vehicle to sway on the dolly and causing much damage to my vehicle. When I called U-Haul to report the damage and request assistance, I was placed on hold for over 15 minutes and then the call was dropped (or I was hung up on).

EVA LYNN T. on

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THOMAS S. on

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Customer did not leave a comment.

Elizabeth S. on

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Excellent and courteous service.

Robert A. on

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na

HELEN W. on

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Everything was perfect

MEG D. on

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The Uhaul employees were very nice, helpful and accommodating

Helen W. on

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Customer did not leave a comment.

Marlo H. on

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Jerome and his team are wonderful. The customer service received is always one to remember as I feel o am among friends! That is what keeps me coming back over and over again.

Marion M. on

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good experience overall

GARY R. on

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Customer did not leave a comment.

Karen C. on

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He also needed someone to help. Very busy.

Claude B. on

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Don't plan on picking up the vehicle at the location of your choice. However, do expect to return it at the location of Uhauls choice

joseph g. on

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Need more employees on staff

Robert R. on

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When I reserved a 20 foot truck I expected that I would get the truck is reserved. I was subsequently put into a 26 foot truck that was difficult to maneuver. The only accommodation in received from the General Manager was getting the 26 foot truck for the price of the 20 foot. I called the uhaul Corp and the lady was kind and searched surrounding areas with no luck.... I just feel Uhaul failed on this experience and did nothing to rectify the frustration. In the future I will definitely hesitate to trust uhaul again.

MICHAEL D. on

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Customer did not leave a comment.

Gary S. on

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Location is understaffed. In spite of reservation and online check in I waited in line for 90 minutes. Totally unacceptable. This is the second experience with an understaffed location that took a ridiculous amount of time to rent a trailer. I will go elsewhere next time I need a rental.

LEROY C. on

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Customer did not leave a comment.

GLENN M on

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You have a great facility on St Claude, but the whole staff at this location,is less than average. Unwilling to help, unhappy people, and understaffed.

GLENN M on

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You have a great facility on St Claude, but the whole staff at this location,is less than average. Unwilling to help, unhappy people, and understaffed.

SCOTT K on

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The manager of this facility is the single most unprofessional person I`ve ever dealt with in my life. I`ve already found new storage services and will be cancelling my contract with uhaul.

TOMIKA MADONNA H on

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Everyone was nice and friendly, especially the manager.

Patrice B on

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Horrible staff amd experience

Patrice B on

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Horrible staff amd experience

RICHARD R on

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April, the staffing associate, was very professional especially in addressing my questions and in keeping a busy counter running smoothly for many customers.

ROD W on

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Very friendly and helpful. We initially had a bit of trouble with the new card access system, but he staff was very helpful in correcting all the issues we encountered.

VICTORIA B on

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Thanks for a pleasant and efficient experience.

BRENDA M on

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Terrible. 200 character will not suffice in the details.

GERALDINE W on

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Not enough parking indicated for customers . No waiting area or seating for waiting customers .

Juan R on

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Didn`t receive boxes until 3pm. First Ubox was infested with ants. We could not return it because there were no more boxes at the center.

Marisa E on

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Wonderful experience - easy to book, everyone I dealt with was friendly and helpful!

Mark n on

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Even though the u box wasnt delivered within the time window I didn`t care. Everything else more than made up for it. U haul made it easy for me to move. Thank you. Would use again in a heartbeat.

MICHAEL S on

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Horrible experience. my bin was rented to someone else. I got another bin, but only one available was larger, so I now have to pay 5 dollars more a month I never got my swipe cards.

KATHRYN J on

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The team at Uhaul storage makes me want to just move in there to live some luxury hotels in this city have a whole lot to learn from them.

UNIQUE O on

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Wish it was open earlier but other than tht service was excellent from the young lady behind the desk. Fast,extremely polite and patience. I was rushing. She made me want to apologize. Lol. Thanks

APRIL D on

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The staff at this location is always incredibly helpful, human, and professional.

KATHRYN A on

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Could not help me with ANY of my storage issues. After 2 hours of being there, I still did not have the 24 hour access that I PAID for.

MARK G on

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Staff is very helpful

BLAKE V on

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it was just a mess of untrained staff.

CRAIG H on

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excellent service

THOMS D on

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The new management at the St. Claude uhaul was done wonders compared to 90 days ago. The managers were kind , efficient and were continually training while with the

JOHN B on

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It shipped a week and a half late. It couldn`t be tracked by anyone. It was lost for over a month and I was charged monthly storage and insurance EXTRA because it was shipped late and lost.

JOHN B on

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It shipped a week and a half late after I paid for it and no one could track it. It was lost for over a month. Manager wasn`t very responsive or capable

JOHNIE H on

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Woman at front desk not friendly, kind of mean. Had to wait VERY long time to be served.

EDWARD C on

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the staff were totally awesome

JOSHUA S on

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The box arrived and had been breached on the bottom, and I`m currently trying to recover unauthorized charges to my credit card for a month of storage that wasnt used or requested.

ZANE S on

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Never got the U-Box because the store manager was so unfriendly and incompetent. Truly a terrible person to deal with.

REBECCA S on

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Pd 1st mon. Came to pay 2nd mon was told no longer in computer pd 2nd mon still showed balance due. NO REFUND NO COMMUNICATION

ANDREW V on

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Had trouble getting into the facility after hours on several occasions. Facility is overpriced.

MARIA DEL CARME M on

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It could be more ventilated.

EVA T on

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Myles Winchester is a great manager of the St Claude store! Always bright and cheerful and most helpful in every way! Give him a raise!!!

ROBERT Z on

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As advertised.

DAVID D on

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Everything is clean with exception of storage room that has sagging moldy ceiling with no lighting. Friendly/helpful staff is hit and miss

BRYNN W on

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Incompetent taff took half an hour to sign me up for a storage unit, which then could not be opened because it was rented to someone else!

DANIELLE W on

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An elevator would have been AWESOME, especially since I had sprained my ankle prior to having to haul things down from the second floor.

JEWELL W on

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Myles is a great manager efficient,professional,and personable,its a pleasure to have met his acquaintance

ALYSSA L on

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Manager unresponsive to store clerk when processing issues arose. Waited 2 hours with movers still on the clock. Store clerk on duty was helpful and apologetic. VERY frustrating experience.

MATTHEW B on

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ggggggggggggggggggggggrrrrrrrrrrrrrrrrrrrrreeeeeeeeeeeeeeeeeeeeaaaaaaaaaaaaaaaaaaaaaaaaaatttttttttttttttttttttt

KARL P on

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Everything was Excellent, from the time i picked up the uhaul till the time i returned it.

STEVEN C on

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customer service rep Wyles was very nice and helpful. definitely a great asset to your company. Thank you

GILBERT H on

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I was in a rush to get a unit and it was the last one but every thing worked out fine

JEWELL W on

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good but stinky

GREG Z on

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Heidi and the staff are very helpful.

ANNA R on

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Rent should be pro-rated when closing account before next billing date.

TARA S on

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Great!

LINNZI Z on

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Infested with rats and mice. Dead rat in the unit the day I moved in which was cleaned out and moved out early b/c of another dead mouse. My stuff was covered with droppings.

HAROLD G on

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Everything was excellent, the service was great.

SHIRLEY L on

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NOT ENOUGH ECONOMICAL UNITS AVAILABLE I WOULD HAVE LIKED TO HAVE STAYED THERE BUT IT WAS TOO EXPENSIVE. NO UNITS LEFT FOR WHAT THEY WERE ADVERTISING/

SHANA T on

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Had to throw away stuff b/c mice peed chewed through it some was moldy. Was told it was climate controlled there was an elevator, but it was hot musty we had to carry things up narrow stairs.

TIMOTHY M on

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Good service!

AMY V on

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The box was not in good shape hole in the side, but the customer service was outstanding. Myles Winchester was incredibly helpful.

CHRISTOPHER H on

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very curtious , very polite. good crew you have. yes i would very much recommend to others. real good crew

RITCHIE K on

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Customer Service at this facility is awesome. Myles and his crew will go out of their way to make sure you are taken care of.

WALLIS M on

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THE EXPERIENCE WAS PAINLESS AND CONVENIENT

ELLI F on

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Myles is very friendly and helpful.

ROY T on

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Only complaint is that i recently moved out of this facility on 1/13 yet when i checked out,the employee told me i could not get a refund even though i had just paid for a full month only 3 days prior

NATASHA F on

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Miles your manager is simply the best!

PATRICIA R on

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Although the storage unit was initially clean, the unit became infested with rodant feces. I had to place poison throughout the unit but the rodants were still present.

JESSIE B on

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Very helpful and courtous

DEBRA T on

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The store clerk, Myles was courteous ans pleasant. He was willing to provide assistance whenever necessary.

REGINALD J on

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everything went smoothly

SIDNEY P on

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There was vermin urine and waste all over a large portion of our boxes and destroyed expensive mattresses, couches, chairs and other furniture. We’ll never use or suggest Public Storage again.

MICHELE D on

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You get what you expect in the area it was in. Its was ok but nothing to run home and tell your family and friends about!

DEBRA T on

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The clerk was very professional, informative and friendly.

BOBBY A on

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helpful, informative,and patient with questions. moving sucks--they made it suck less.

ROY T on

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after a mix up on my billing, Myles was very polite, helpful and understanding in clearing up the issue

LASHANDA B on

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Mr. Myles was extremely helpful and informative great employee!!!!

WALLIS M on

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FAST AND EFFICIENT

CHRISTOPHER C on

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the staff was well trained and very helpful it couldn`t have gone any smoother

KIMBERLY C on

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Rental of storage unit, the staff was very helpful.