Customer Reviews for U-Haul Moving & Storage at St Claude Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at St Claude Ave

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randolph a. on

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Very professional yet friendly.

gwendolyn w on

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The two 2 gentlemen I dealt with were very professional, knowledgeable and patient in the mist of the store being very busy.

BEN S. on

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Thomas B. on

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Alka P. on

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Deitrice D. on

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Chessa J. on

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i had a mattress bag purchase and pick up in store along with my uhaul reservation on monday. i received no receipt for my online purchase, even via email. my master order number also did not reference the mattress bag. prob bc i paid for it while making the res? picking up the bag was a huge hassle bc all i had was my bank charge as proof of purchase. now i am trying to return it, but i cannot bc i have no receipt. please work w your site and order system engineers to fix this for future customers.

CRYSTAL V. on

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Zemena B. on

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Yes I will ??

lynn D. on

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WOW ! Jerome and Brian were so helpful and knowable. I highly recommend if you ever need rental in New Orleans.

ELSA H. on

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Nothing This Store Is Grest

SARAH C. on

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Freba M. on

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Great service ?

Biliana G. on

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Horrible customer service.

JACKIE G. on

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Awful! The truck had so many scratches and dents there wasn't enough room to mark all the X's. I did not even think to check the tires. They were going to charge $79 for two missing furniture pads that would normally cost $8 each to purchase. I was able to return them and not get charged. I was surprised to find a charge on my credit card today for an extra $226 to replace two tires for approximately 20 miles in town use, even after the insurance discount. What should have been about $100 (29 for truck, insurance, dolly and pads) turned into $336. What a scam and racket this place is. For that price I could have just hired professional movers and saved my time, energy and stress level. No way to prove that the tires did not get damaged on my time so I would recommend that even if you get insurance better check EVERYTHING with a fine tooth comb. I would recommend professionals or a different moving company. This uhaul is not the only source out there.

Christy W. on

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Staff was friendly and easy to work with!

richard P. on

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Had ongoing situation with lost key No response from Customer Service Mgr. Charge disputed and credit card charged after request to hold til pay cash

MARK R. on

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More staffing

Charles D. on

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MICHON C. on

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dawna b. on

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wendy m. on

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The man in charge was exemplary. Worked with two customers "on a rush, beautifully.

Deric J. on

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Jason p. on

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ROBERT C. on

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Abdelrahman S. on

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Excellent customer service.

KATHERYN K. on

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Maybe don't put me on hold for twenty minutes then apparently hangup when you notice Im still waiting. I ended up booking online anyways because I still needed a truck but, I'm never using this location ever again.

JOHN D. on

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I have used this location many times and never experienced the poor service I received this morning. Your employee was sleeping on the counter with his head down. I said "good morning" to which I received NO REPLY as he played with his pen or the computer. Finally he said he had upset stomach and asked me what I wanted and I told him I had a reservation. When he pulled the vehicle around it did NOT have a ramp as it stated on your website which I could not use. When I told him I needed a ramp he was 'exasperated' at having to switch the truck. I was so frustrated I told him to forget it and left. I'm sick of poor rotten service almost everywhere you go these days. It's sad. I hope this was an isolated incident because the staff at this location are typically very nice and helpful.

tom l. on

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Robert B. on

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Mr Bartholomew was very helpful.

CHESTER R. on

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Really -- this was a perfect experience -- the staff was courteous and knowledgeable. Both the check out and return were smooth. We will definitely use again and recommend this location.

Christina J. on

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ROBERT M. on

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Both folks were great! Both upon check in and check out.... Good work!

Mary H. on

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Rebecca O. on

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PATRICIA G. on

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Daniel T. on

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Jerome, you are wonderful. It was truly a pleasure dealing with you.

JAMES D. on

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The manager Jerome, was great! He had a whole new crew but he was on top of everything.

Ronald C. on

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HARRY S. on

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As usual with U-Haul, I had to wait about ten minutes before someone was available to help me. When it came time to hook up the trailer, I knew more about how to do it than the guy working there. He failed to get the trailer socket properly seated onto the hitch ball and didn't initially see the problem when I pointed it out. If I'd driven off like that it would have fallen off at the first bump in the road.

Robert C. on

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Nothing... the Gentleman - I forget his name - was very nice and helpful - 5 Star employee !!!

Cathryn E. on

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Had a great experience! Will use UHaul again for sure.

Charles A. on

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annette l. on

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Marlo H. on

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The customer service is great and the young lady knows me by name. That adds a nice personal touch. The staff is knowledgeable of their products which is also very helpful.

Randall C. on

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DWAUN D. on

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Lower prices, i paid almost $100 to move in town.

Pearla M. on

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The manager Jerome was very helpful and friendly. Keep up all the good work

Matthew T. on

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William M. on

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The manager is real. Knows his business andgreat with customer service. The woman helping him was likewise great. Return tech good too. Tell them to keep it up.

Sofia G. on

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Kamili N. on

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Staff as friendly and professional. Thank you

Edward B. on

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Very courteous and friendly staff. Prompt service it was a great experience

BRYANT F. on

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NOBLE M. on

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Ensure all representatives are knowledgeable.

JOSHUA F. on

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STAFF WAS NICE

JONAH G. on

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The vehicle itself drove poorly. The steering wheel would turn but the wheels wouldn't, the brake and the gas pedal weren't in good condition. Service was friendly

deborah d. on

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The service was excellent ??

PATRICK M. on

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Customer did not leave a comment.

ROSELAND S. on

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The team at this location is very accommodating and efficient.

Marlo H. on

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The team at this location is amazing. They are warm, friendly, attentive and they greet me by name.

RYELENE J. on

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Customer did not leave a comment.

EUNICE g. on

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See notes above

Jazmin R on

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Great employees helped each customer with great concern and both employees went above and beyond to make sure I was satisfied!!

Quianisha J on

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I love the general manger he was very nice , friendly and helpful

BRIAN G on

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I am truly appreciative of Jerome his staff, very pleasant professional!

Michael B on

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Didn`t even call to tell me they weren`t coming. I finally got a driver that said she was going to bring my box and was going to call me in 15 min, but she never did. Name was Erlean Jenkins.

LATOYA F on

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I was satisfy

DANIEL M on

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Service was great. Facility clean. For $112 a month you should have 24 hour a day access to your unit!

John Gentry T on

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They did not know what was going. There was one lady there I cannot remember her name, however, that was very helpful, respectful and on it. You should give her a promotion and a raise.

John b on

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Uhaul customer service was polite, but terrible. For 3 weeks I had no idea where my ubox was or when it would arrive, with constant department transfers.

GLENN M on

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You have a great facility on St Claude, but the whole staff at this location,is less than average. Unwilling to help, unhappy people, and understaffed.

GLENN M on

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You have a great facility on St Claude, but the whole staff at this location,is less than average. Unwilling to help, unhappy people, and understaffed.

SCOTT K on

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The manager of this facility is the single most unprofessional person I`ve ever dealt with in my life. I`ve already found new storage services and will be cancelling my contract with uhaul.

TOMIKA MADONNA H on

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Everyone was nice and friendly, especially the manager.

Patrice B on

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Horrible staff amd experience

Patrice B on

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Horrible staff amd experience

RICHARD R on

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April, the staffing associate, was very professional especially in addressing my questions and in keeping a busy counter running smoothly for many customers.

ROD W on

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Very friendly and helpful. We initially had a bit of trouble with the new card access system, but he staff was very helpful in correcting all the issues we encountered.

VICTORIA B on

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Thanks for a pleasant and efficient experience.

BRENDA M on

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Terrible. 200 character will not suffice in the details.

GERALDINE W on

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Not enough parking indicated for customers . No waiting area or seating for waiting customers .

Juan R on

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Didn`t receive boxes until 3pm. First Ubox was infested with ants. We could not return it because there were no more boxes at the center.

Marisa E on

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Wonderful experience - easy to book, everyone I dealt with was friendly and helpful!

Mark n on

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Even though the u box wasnt delivered within the time window I didn`t care. Everything else more than made up for it. U haul made it easy for me to move. Thank you. Would use again in a heartbeat.

MICHAEL S on

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Horrible experience. my bin was rented to someone else. I got another bin, but only one available was larger, so I now have to pay 5 dollars more a month I never got my swipe cards.

KATHRYN J on

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The team at Uhaul storage makes me want to just move in there to live some luxury hotels in this city have a whole lot to learn from them.

UNIQUE O on

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Wish it was open earlier but other than tht service was excellent from the young lady behind the desk. Fast,extremely polite and patience. I was rushing. She made me want to apologize. Lol. Thanks

APRIL D on

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The staff at this location is always incredibly helpful, human, and professional.

KATHRYN A on

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Could not help me with ANY of my storage issues. After 2 hours of being there, I still did not have the 24 hour access that I PAID for.

MARK G on

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Staff is very helpful

BLAKE V on

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it was just a mess of untrained staff.

CRAIG H on

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excellent service

THOMS D on

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The new management at the St. Claude uhaul was done wonders compared to 90 days ago. The managers were kind , efficient and were continually training while with the

JOHN B on

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It shipped a week and a half late. It couldn`t be tracked by anyone. It was lost for over a month and I was charged monthly storage and insurance EXTRA because it was shipped late and lost.

JOHN B on

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It shipped a week and a half late after I paid for it and no one could track it. It was lost for over a month. Manager wasn`t very responsive or capable

JOHNIE H on

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Woman at front desk not friendly, kind of mean. Had to wait VERY long time to be served.

EDWARD C on

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the staff were totally awesome

JOSHUA S on

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The box arrived and had been breached on the bottom, and I`m currently trying to recover unauthorized charges to my credit card for a month of storage that wasnt used or requested.

ZANE S on

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Never got the U-Box because the store manager was so unfriendly and incompetent. Truly a terrible person to deal with.

REBECCA S on

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Pd 1st mon. Came to pay 2nd mon was told no longer in computer pd 2nd mon still showed balance due. NO REFUND NO COMMUNICATION

ANDREW V on

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Had trouble getting into the facility after hours on several occasions. Facility is overpriced.

MARIA DEL CARME M on

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It could be more ventilated.

EVA T on

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Myles Winchester is a great manager of the St Claude store! Always bright and cheerful and most helpful in every way! Give him a raise!!!

ROBERT Z on

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As advertised.

DAVID D on

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Everything is clean with exception of storage room that has sagging moldy ceiling with no lighting. Friendly/helpful staff is hit and miss

BRYNN W on

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Incompetent taff took half an hour to sign me up for a storage unit, which then could not be opened because it was rented to someone else!

DANIELLE W on

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An elevator would have been AWESOME, especially since I had sprained my ankle prior to having to haul things down from the second floor.

JEWELL W on

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Myles is a great manager efficient,professional,and personable,its a pleasure to have met his acquaintance

ALYSSA L on

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Manager unresponsive to store clerk when processing issues arose. Waited 2 hours with movers still on the clock. Store clerk on duty was helpful and apologetic. VERY frustrating experience.

MATTHEW B on

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ggggggggggggggggggggggrrrrrrrrrrrrrrrrrrrrreeeeeeeeeeeeeeeeeeeeaaaaaaaaaaaaaaaaaaaaaaaaaatttttttttttttttttttttt

KARL P on

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Everything was Excellent, from the time i picked up the uhaul till the time i returned it.

STEVEN C on

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customer service rep Wyles was very nice and helpful. definitely a great asset to your company. Thank you

GILBERT H on

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I was in a rush to get a unit and it was the last one but every thing worked out fine

JEWELL W on

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good but stinky

GREG Z on

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Heidi and the staff are very helpful.

ANNA R on

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Rent should be pro-rated when closing account before next billing date.

TARA S on

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Great!

LINNZI Z on

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Infested with rats and mice. Dead rat in the unit the day I moved in which was cleaned out and moved out early b/c of another dead mouse. My stuff was covered with droppings.

HAROLD G on

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Everything was excellent, the service was great.

SHIRLEY L on

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NOT ENOUGH ECONOMICAL UNITS AVAILABLE I WOULD HAVE LIKED TO HAVE STAYED THERE BUT IT WAS TOO EXPENSIVE. NO UNITS LEFT FOR WHAT THEY WERE ADVERTISING/

SHANA T on

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Had to throw away stuff b/c mice peed chewed through it some was moldy. Was told it was climate controlled there was an elevator, but it was hot musty we had to carry things up narrow stairs.

TIMOTHY M on

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Good service!

AMY V on

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The box was not in good shape hole in the side, but the customer service was outstanding. Myles Winchester was incredibly helpful.

CHRISTOPHER H on

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very curtious , very polite. good crew you have. yes i would very much recommend to others. real good crew

RITCHIE K on

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Customer Service at this facility is awesome. Myles and his crew will go out of their way to make sure you are taken care of.

WALLIS M on

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THE EXPERIENCE WAS PAINLESS AND CONVENIENT

ELLI F on

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Myles is very friendly and helpful.

ROY T on

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Only complaint is that i recently moved out of this facility on 1/13 yet when i checked out,the employee told me i could not get a refund even though i had just paid for a full month only 3 days prior

NATASHA F on

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Miles your manager is simply the best!

PATRICIA R on

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Although the storage unit was initially clean, the unit became infested with rodant feces. I had to place poison throughout the unit but the rodants were still present.

JESSIE B on

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Very helpful and courtous

DEBRA T on

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The store clerk, Myles was courteous ans pleasant. He was willing to provide assistance whenever necessary.

REGINALD J on

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everything went smoothly

SIDNEY P on

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There was vermin urine and waste all over a large portion of our boxes and destroyed expensive mattresses, couches, chairs and other furniture. We’ll never use or suggest Public Storage again.

MICHELE D on

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You get what you expect in the area it was in. Its was ok but nothing to run home and tell your family and friends about!

DEBRA T on

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The clerk was very professional, informative and friendly.

DANTE`S O on

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Staff is friendly and professional,something hard to find these days! They are to be commended.

DENISE H on

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The staff was friendly for both my rental unit and the truck I rented.

KENNETH P on

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Great set up and customer service. Easy storage access. Appreciate all the focus on customer satisfaction. Thank you

BOBBY A on

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helpful, informative,and patient with questions. moving sucks--they made it suck less.

ROY T on

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after a mix up on my billing, Myles was very polite, helpful and understanding in clearing up the issue

KAMI P on

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Staff was always very helpful, patient, and friendly. Only thing I could suggest is it would be great to have an elevator or lift for upper level.

LASHANDA B on

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Mr. Myles was extremely helpful and informative great employee!!!!

WALLIS M on

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FAST AND EFFICIENT

CHRISTOPHER C on

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the staff was well trained and very helpful it couldn`t have gone any smoother

KIMBERLY C on

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Rental of storage unit, the staff was very helpful.