Customer Reviews for U-Haul Moving & Storage of Willow Bend

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Willow Bend

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Redhakrishnan s. on

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Kim W. on

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The manager, Vernon?, was very friendly and helpful. Pleasant experience.

John W. on

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Fine job.

robert v. on

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Essence was new and struggling with the system but she was nice and courteous. The pregnant lady was extremely efficient and helpful.

DARRELL W. on

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Everything was just that smooth. From picking up the trailer to returning it. No complications at all.

Yong P. on

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Service was extremely slow. There was only one person at the counter for 4 people on line. I went there around 2:30 pm

Marie H. on

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Richard W. on

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Shawn P. on

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alicia t. on

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Christopher H. on

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Great staff

logan t. on

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Great communication and fast service.

deborah c. on

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PRICING WAY TO HIGH......they get you with ad that the truck is $29.00 or 19.99 then charge .99 per mile! Because this was the only place that had any trucks most of the mileage was getting to and returning to this location. What a rip off!!

Phyllis H on

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Awesome Facility. Both reps were very helpful and friendly. I was having a bad morning but they definitely lifted my spirits.Miguel and Miranda

James N. on

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Montia C. on

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Nothing. Everything was fantastic.

Patricia P. on

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Although I requested moving pad, I was not refunded when I did not use them. That would have been a nice touch.

Lee S. on

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Staff is great! Very helpful and friendly.

LaConda J. on

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ross r. on

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William T. on

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outstanding employee helpful and friendly

Richard W. on

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Howard F. on

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You guys always have the friendliest service, thank you :).

Eliot S. on

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Ann B. on

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We use this location often and the service and equipment is always perfect.

Valerie M. on

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The process room 30 mins even though I had checked in online. It was not explained to me how to know the amount of gas to put in until I returned the truck which was too late. So I had put too much gas .

Robert S. on

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Good experience. Fast out and return.

Thomas W. on

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Mark D. on

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Denise r. on

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JACOB P. on

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Nathan M. on

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MICHAEL P. on

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Service was extremely slow, and I had to hook the trailer up myself after waiting 15 minutes because nobody showed up

Jim M. on

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Philip G. on

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Looking forward to using a larger truck for up coming move

rose s. on

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The guy at the register was nice but when we went to get our trailer, the guy was rude! We could understand him, it sounded like he had a potato in his month and he was also aggressive. Returning the trailer was hard to do because we needed to go to another location. I'm very unsatisfied with the customer service and the way we were treated. And I would never go back to you guys!

PATRICK B. on

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Todd G. on

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Great job U-Haul Willow Bend...!!

John M. on

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Hazle B. on

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DERICK L. on

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Great place customer service is excellent I would recommend that location and those guys any day..

Ken S. on

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I've rented there twice in the last 2 weeks and many times over the last several years. Everyone there is great. It is well-run by friendly, helpful people who act like they want to be there.

TERRY G. on

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Everything regarding the rental went quite smoothly and the staff was all very friendly. Regarding the van, it was extremely dirty. I even mentioned to the staff during the walk around that I couldnt tell where scratches/dents were due to the dirty condition of the van. I cleaned the front window myself just to have clear vision at night. The front interior was clean and comfortable.

Janice A. on

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After hours pickup is great!

Mark B. on

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Debra T. on

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Nothing at all... the staff was awesome and everything was quick and easy! We are renting again next weekend. Thanks!

Quartnez W. on

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Mark M. on

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The gentlemen were great to drop off the truck. Great location and will use them again.

James G. on

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Only reason not to recommend is because very hard to exit with road construction. Staff and place is great

EDWARD B. on

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I use this location often and am never disappointed.

John D. on

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Ashantra R. on

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KATHY JO L. on

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Low Tire Pressure kept dinging all the time. I checked the tires, they looked fine to me.

Thomas H. on

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PERSONELL FRIENDLY AND EFFICIENT

Brady T. on

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Russell C. on

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Cheryl S on

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I visited your location twice before I made a final decision. The staff was friendly, professional and very welcoming. I would recommend your location.

Howard Y. on

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Kathy S. on

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Saied K. on

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shea a. on

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The second location where we picked up the truck at 1501 Dallas tollway was the best. They were so nice and responsive. Even though they are not the closest to me, that is where I would go from now on to rent a truck.

Ken S. on

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I've rented trucks and trailers there several times. They are the best. The process to get the equipment is a little slow but that seems to be your system and not the employees. Xavier, who hooked up my trailer and checked me back in was especially service oriented.

Sharif G. on

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DENNIS S. on

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TIMOTHY R. on

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Jermey H. on

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Kortnie N. on

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Great service!

Alexander Y. on

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EARL D. on

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team is great

james s. on

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Have the sales assistant check out the vehicle with the customer. The paper work in Dallas showed just under 3/4 tank of gas. After we left the facility we noticed it was just over 1/2 tank. When we checked the vehicle in Denver the assistant checked 1/2 tank when it was just over 1/2 tank. It cost us extra. Instead of thinking all went well and cost $1250.00 (including gas) for the trip, we will remember getting charged extra at the end of the trip.

bryan c. on

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Very polite and helpful staff across the board. Thx!

ABBAS D. on

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Daphne W. on

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Laudelina L. on

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I rented a van and ask what the height was in the van and no one knew the hight of van, they had to measure it. They should all know the height of any moving vehicle.

DANIEL ALAN R. on

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The service attendant argued with me over my drop off location. He told me that I could only drop off at a different location then originally agreed upon with uhaul. Then when I called the one 800 number they told me I could only drop it off at the original location agreed-upon. I have used several times uhaul in the past and this was my worst experience

RICH D. on

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Truck pick up was fast and easy. Staff was great. Whole experience exceeded my expectations.

travell b. on

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Xavier Cooper was an excellent help to me. He deserves a raise.

Guy C. on

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Disclose rental tax so no sticker shock at return.

Teresa B. on

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Ruth D. on

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Eric Allen S. on

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Erasmo Castillo N. on

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Branden W. on

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The inside of the trailer I picked up was dirty and had broken reflectors yet I was charged a cleaning fee for some dirt that got on the fenders from normal driving

JENNIFER E. on

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Even though it was not my scheduled drop off location everyone worked quickly to help me get things taken care of. The two men I did business with were both very professional and very helpful. I was over stressed, and they made it easy for me to return my equipment, even at the wrong location.

JOHN W. on

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Quick in Quick out. The young man was nice and friendly.

Nels H. on

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Haley D. on

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MAX T. on

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VANESSA D. on

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So awesome with us and worked with every need we had. Thank you

Sujuan P. on

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Mel W. on

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Thank you for helping me.

Zac K. on

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I would like to give a shout out to your Customer Service Rep Xavier Cooper for his high level of Customer Service when we checked in to pick up our Uhaul truck. He greeted us with a smile and was very friendly throughout the check-in process. Xavier should be commended for his excellent Customer Service skills. Thank you, Zac Kramer

Adrienne T. on

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KURT T. on

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tristan h. on

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I overheard a cashier complaining about the corporate office. He said the register system changed and they never told him so he had to figure stuff out. It would be good for him not to complain about corporate in front of customers and also understand that figuring things out without instruction is one of many key to success. Whining is rookie.

kortnie n. on

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Phillip Sean M. on

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Mistake was made in taking reservation, but it was rectified today quickly and to our satisfaction.

jeanine i. on

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No problems easy in and out service. Would recommend.

Andrew H. on

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Nothing! Stay the way you are ! Each Employee we dealt with was very helpful & was on top of information - the only thing was the truck was half empty of gas not Full ? But when we noticed it soon after leaving we called the location and it was taken care of so we would not be responsible for the mistake !

Hon Man H. on

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crystal h. on

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John P. on

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The trailer I wanted was in stock but not available to order online. I normally get a motorcycle trailer (4x9 w/ramp), but that wasn't listed as an option. There was a 5x9 so I got it thinking the price had gone on the mc trailer. The lady at the store fixed it before we hooked up.

LeBron M. on

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Great service, professional and on time.

nadia l. on

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DERICK W. on

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Toriano S. on

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LOVELLA M. on

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We were very pleased with the service we received.

Kevin P. on

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I originally reserved a 26' Truck from Print Parcel and Ship. To be picked up at 9am on the 11th. Reservation number 25640871. Upon arriving I was told I'd have to wait until the employee arrived to take me to the truck. Which was a mile down the road at a storage facility. Meanwhile I had reserved and even done the pre check in to save time as it said on your website. Ultimately the employee arrived and I followed him to pick up the truck. He said hop in, your truck is back this way. I got in the vehicle with him and we drove to the back, where he said "oh man, not sure what to tell ya, it's supposed to be here" he then called his boss and she gave me a story about how the previous owners failed to return the truck on time. (Not my problem) The employee said that I would be receiving some major refunds from Uhaul. At that point, I had a job to do, was paying help by the hour and had to find another truck spur of the moment. The next nearest was at George Bush and the Tollway. Which is quite a ways from Lebanon and 423. Ultimately got another uhaul, and started work about an hour and a half late. But after we were done moving everything where it needed to go, instead of a buddy taking me down the street 10 minutes to drop off the truck, I had to drive it 15 miles south to the pick up location because if I would have wanted to drop at the original location, it would have cost almost $100 more. I thought I read something about a guarantee that my truck would be there, if I reserved and paid in advance? None the less, my move is complete and I spent several additional hours working, paying help, and driving in rush our traffic, because uhaul didn't have their stuff together. I'm not a happy uhaul customer.

GARY F. on

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There was an issue with the trailer - brakes wee either coming on or it had a bad wheel bearing - They tried to find another trailer for me - without success - I drove the trailer for 250 miles - after about 75 miles the situation corrected itself and the trailer was fine -- likely a bad bearing - the staff at this location is always great

OTNIEL L. on

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More lights at the parking. Way to dark.

DEAN S. on

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Employees are very friendly and helpful. Very pleasant experience.

Tina K. on

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As always, this location exceeds expectations. Service is always friendly, as quick as they can be considering the transactions and paperwork, and hassle free. I have used this location for many of my in-town van/moving truck needs over the past 8 years. Thank you for being dependable.

pamela j. on

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william r. on

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William R. on

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Sequetta G. on

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Christa Lynn H. on

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Deborah B. on

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Nothing everything was great. Smooth transition

Brandon J. on

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raul b. on

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Was over charged for gas. I estimated 15 miles used 10 and was charged $14.00 for gas. Store tried to charge me for the insurance after i had already declined with my pre online registration. They unethical part is that the general manager just shoves the paper work in front of you and asks for a signature, no explanation unless you ask.

CAROLYN H. on

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RICKEY B. on

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Check your tires and make sure they do not have screws in them like the one I rented. Cost me a lot of money waiting to have repaired

GERALDINE S. on

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dustin m. on

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Poor customer service. Did not have their facts straight with the 1-800 customer service. Complained about their own employees. I'll never use uhaul again.

Lawrence D. on

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DWAIN G. on

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Dropped off after close

Gerald K. on

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Greg H. on

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The employees to do their job, and not take almost 24hrs to finally check the lot for the vehicle instead of repeatedly calling about it. Worst experience ever with uhaul.

GUY P. on

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Barbara C. on

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Les C. on

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CHARLIE F. on

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Saad R. on

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Jay S. on

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James B. on

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I was not told when I picked up my rental that the local Estes Park operator was closed until March 13th because of weather issues. This necessitated my making a 100 mile roundtrip to return the trailer. Had I been told, I might have made other arrangements. Not this location's fault......but UHAUL had to be aware of the problem and I could have been informed in Dallas.

Aaron S. on

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Robert was awesome! Very quick and efficient. He was very nice and communicated very well with me throughout the whole move.

Mike M. on

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All the staff was excellent. More counter help would be the only improvement that I would suggest.

DONALD C. on

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By far the worst possible experience with any uhaul location ever!!!! Made my reservation over a week in advance, was called one day prior to pickup and was told i could come get my trailer early. Should up at the pickup location with my reservation and was told they didnt have a trailer for me and i would have to go to another location. I left there, very pissed off! Called uhaul less than five minutes later and was told the original location had my trailer and i needed to go back there. I went back and got my trailer and tried to schedule my drop off at a location that had storage units. I was told i did not need to schedule but they would give my a drop of site that also had storage. Left with my trailer only to find that a tire was damaged and couldnt go anywhere until it was replaced. After all this, i drive almost 1000 miles to my destination and go to the address they gave me only to find that there was no storage available at that location. Had to drive 20 miles away to a different location. Uhaul shohld be much better than this. They wasted lots of my time and my money without ever offering even so much as a slight discount for all the inconvenience. I work in customer service and would have been fired long ago if i ever considered treating my customers this way. Will definitely not be recommending uhaul to anyone!!!!!

john g. on

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Everything was fine, I was in and out in less than minutes. Drop-off was so easy.

VANDRELLE J. on

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You should promotions or vip customers who rents like 4 times a year or more.

Michael A. on

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John H. on

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Charged me for 100 miles I did not drive. Almost charged me for a quarter tank I did not owe. Called my alternative number (my parents) instead of my phone number to ask where the truck was at 2:30 in the afternoon, even though I put it in the after hours Dropbox the night before. Did not drop the charge for the 100 miles even though I disputed it. Left a Google review saying exactly that.

crystal a on

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The person who sold me the Ubox didn`t know that location don`t sell them, so they hurried and cleaned the model Ubox so I could use it.

MICHAEL W on

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Excellent facility, but a little too expensive for a 5X10` unit

CHARLES A on

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Keep up the good work

PAMELA R on

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Your staff was great

Linda G on

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Very very professional and friendly employees.

CHRISTINA R on

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Great service

TERRIN C on

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Extremely rude call center reps who refused to allow me to speak with a manager.

JOE N on

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Overall it was a very good experience. The only thing I noticed was that the office staff had a very difficult time with their computer software.....

Chasity A on

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Trina at the Willow Bend location was extremely helpful and delightful during my visit. She was patient and helped my truck and storage rental a pleasant experience!

NATALIE L on

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I was with UHaul for 5 years...and they were outstanding! Thank you!!!

MIKE M on

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Super easy to set up, super easy to close account.

AMANDA S on

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Miguel was absolutely amazing, he went above and beyond for me! He deserves a manger position :

DENNY J on

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Staff was very helpful!

RYAN B on

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I felt that my things were very safe. I also want to compliment the staff. They are extremely personable and helpful.

PAUL B on

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Always pleasant and well maintained. Very good experience.

SHERRY C on

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This storage facility is awesome, and Amber was super helpful and friendly. She made my move less stressful, and so did the rest of the staff. Theyre all awesome!

MICHAEL C on

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This storage was then most advanced and secure storage facility I could imagine. It was indoor, air-conditioned, alarm system and video security. What more could you ask for!

NICOLE K on

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Friendly staff, always to assist and provide acceptable solutions

CAROL W on

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Everyone we had contact with were very friendly

PANDORA W on

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I didn`t have to wait for a long time before being serviced. Very accommodating.

MARTIN K on

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The office staff were very knowledgeable and extremely helpful.

DENISE T on

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Staff was very helpful provided very nice service

CYNTHIA S on

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Over all it was very good.

MARILEE C on

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All well.

RYAN B on

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The staff was extremely helpful and kind. They answered all of my questions and remembered me even during a very busy Saturday. I would highly recommend this location for storage and rental needs.

CYNTHIA S on

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Everything was good. I`m happy with the storage room and the easy access.

MICHAL W on

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Cassandra was absolutely wonderful. Excellent customer service and polite, smiley and very helpful. Especially after having a really bad experience at the uhaul in Austin Texas.

SALLY S on

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5 star service

ROBERT R on

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Fantastic customer service!!!!

AVERY F on

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Very good service.

JOSEPH R on

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Brittany is an asset to your location

MICHAEL W on

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Excellent people and great facilities.

ERNEST B on

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Best Uhaul I`ve seen yet OH, MD TX

KURTIS G on

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The only reason we left was due the the construction on the north toll. Oh and have the cleaning lady use a little less bleach in the bathrooms it is overwhelming.

MANUEL S on

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This was such a nice experience! All staff went out of their way to make us feel good, from Robert, the manager, to rest of staff. Thanks!

ASHLEY P on

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Staff doesn`t know a joke from reality.

DAVID Y on

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Great job!

DANIELLE D on

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Easy set up process, I reserved a storage unit online. It took less than 10 minutes in the store to get everything processed.

LIZA S on

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I loved it! Clean ...safe n nice n cool!!

CHRIS S on

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This is an excellent storage facility and the staff was very helpful and reserving and closing the unit was very easy.

MATTHEW P on

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Very helpful staff

ABDELKARIM M on

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Really great staff very friendly and helpful will definitely recommend and rent from them again thank you

ALLEN F on

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Easy to do business there, good personal, place perfect for what is needed, extra storage, thanks.

MARY G on

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Hello, I would definitely use this U-Haul location in the future, as I had the greatest experience with all aspects of this location. Will also recommend to everyone I know! Thanks, Mary

JAVIER J on

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I booked the truck free storage for 1 month. I said I needed storage 3 more days. she told me they`d prorate the amount. I called to pay the 3 days. They refused to prorate, I paid the whole month

ANTONIA A on

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Wonderful experience! Everyone was so helpful! I was immediately acknowledged each time I entered the store.

ERNEST B on

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It by far is the best kept, most well equipped and staffed Uhaul I`ve seen thus far. Those things are important to me because it gives me a sense of comfort, knowing that my property is well secured.

RICHARD F on

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Too expensive

STEVEN G on

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Great facility and service, Thanks,

SUSAN W on

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This location is 5 star - Norman White is on top of everything, he is very professional as is the entire staff!

JENNIFER M on

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Thank you for your great service.

AIMEE T on

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Through every phase there was a friendly employee to offer guidance and reassurance.

MICHAEL W on

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TONYA N on

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Worry free facility to store personal items

GENE H on

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Great experience

ERIC M on

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Very Satisfied Customer

BRANDY B on

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very good customer service even when the facility was really busy

DONNA H on

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Friendly and clean.

STEPHEN W on

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Everyone was fantastic and getting the right storage space was easy and straightforward. Thanks everyone!

ALLEN F on

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Quick personal help, thanks!

JOAN C on

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Super Staff~ Friendly, Professional, knows their products, and Very Efficient and Fast! UHaul is fortunate to have an overall EXCEPTIONAL Staff! Joan Chamberlain

JOAN C on

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Super Staff~ Friendly, Professional, knows their products, and Very Efficient and Fast! UHaul is fortunate to have an overall EXCEPTIONAL Staff! Joan Chamberlain

MARCELLA M on

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Professional, attentive, and energetic staff. Very pleased with service. Thank you!

ALEXANDER F on

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Great service

GREGORY D on

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Very helpful

CLELIA B on

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Very clean, convenient location, nice staff who are always helpful.

Katherine A on

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The Plano staff noticed my daughter did not attach a lock to her box and kept calling until we worked out how to attach a lock in Plano, TX that I could take off in Columbus, OH. Much appreciated.

LINDA M on

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Friendly and helpful staff and clean safe facility.

BARBARA W on

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I have to say - I was sad to leave. It made me feel So secure and I was very pleased with the space.

JENNIFER R on

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Everyone was always kind and helpful. The facility was always clean and well lit.

GERRIE A on

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I`m only moving of my unit because we`re moving out of state.

MARIA A on

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Excellent service from everyone I can`t in contain with!!!:Thank you!

GABRIELA A on

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Overall ok experience. Rates increased one week after my move in, 24hr access then was tacked on later as well, and billing sent out a million reminders per month. Otherwise, storage itself was fine.

CLEO S on

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Everything was great. Would rent again. Thanks for everything.

SUSIE S on

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Would definitely use your storage again.

CATHERINE B on

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Very nice experience. Thank you!

HOWARD D on

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Great job!

DENNIS W on

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Staff was available and helpful. The only thing that prevents me from giving an Excellent rating is the computer system. It took three tries to get my storage unit rental into the system.

STEPHEN J on

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The staff was amazing. Two gentlemen helped me with my rental AFTER 7pm and stayed to make sure I got everything out of storage to my liking. They truly went above and beyond. Thanks guys!!

CRAIG W on

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Loading dock was frequently full. Otherwise all was great. Thanks

BARRY H on

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Only thing I would change is to offer 24 hour access for free instead of an additional fee

COURTNEY C on

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These people are AWESOME :

STEPHEN F on

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Best storage experience I`ve ever had. Everyone is so friendly and helpful.

GAUTAM M on

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Great location - excellent service.

COCO C on

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never got my name right. after 3 times try to change it, I gave up. they accept my payment anywayof course, it doesn`t matter what your name is, good old franklin is always welcome to them.

CAROLINE P on

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Would definitely recommend this facility. Friendly, helpful staff. Always clean and safe.

MISTY D on

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Friendly and helpful

DEBRA T on

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Excellent!!!!!

KOURTNIE B on

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From move-in to move-out the staff was always friendly and helpful. Never an issue. All queries were answered to my satisfaction. Smooth experience through and through.

CYNTHIA S on

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My experience with Uhaul on North Dallas Parkway was very good and overall. I would suggest that you make it plain that PROOF of renters insurance is required.

WILLIAM Q on

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U-Haul fulfilled my needs superbly. I am very pleased with the condition of my items.

TRINA S on

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I had to pay a whole months rent for March although I moved my items in the 5th. Rip off. Rent should have been prorated.

FRANK J on

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The hours of operation were just adequate. It would be nicer to have later hours. The key card system they use is very difficult to use after hours.

MICHELLE M on

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The entire process went easily, everything was moved on time and in good condition. Thanks

CAMERON C on

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Expensive, but convenient.

DAVID S on

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The narrow aisles/hallways make it very difficult to maneuver large items like couches and mattresses into the storage units. A little more room would make it much easier on your customers!

MARY M on

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Friendly, efficient, convenient...yes, I would definitely recommend and use service again if and when needed. Thank you.

NICOLA G on

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The staff was very knowledgeable,informative and very efficient especially staff member Trina. Trina was very witty and cheerful for 7am so it made my early start a great experience..

CYNTHIA S on

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The online reservation for the self-storage should make it clear that we need to bring insurance and contact information when we come in to lease the store room.

TRACY C on

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The facility was really nice and clean. The staff was very informative.

TONYA N on

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Very friendly and helpful staff for a very busy place.

ROBERT R on

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I changed to a larger unit mid month. I should have received credit for the unused period but was told they could not do this.

PAUL K on

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I had no complaints

MOLLY C on

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Very good experience. Thanks!

CHARLES T on

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the inside of the corgo box smelled like insecticide. it was a very strong odor, kind of make you sick if you were around it too much.

BARBARA A on

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I was out of state for the 1 yr. I used this facility and they were great with accepting payment and sending my receipt through email.

JENNIFER B on

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Facility is always clean and staff is very helpful.

MELINDA R on

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Just what I needed. :-

NICOLA G on

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Professional, friendly service. I had to move some things into storage last minute and the customer service rep knew exact was I needed for the move and made my experience quick and easy.

THOMAS J on

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Excellent

JAMES H on

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The units are way to much a month for the amount of space you get!

KOURTNIE B on

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Helpful, courteous, and accommodating.

MARQUES S on

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Never able to consistently call the facility and when I needed 24 hour access, my card did not work. Poor service all around.

WILLIAM Q on

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I was surprised by how nice the facility was. I like that there is an elevator and the pathways are extremely wide.

ANTHONY M on

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Nothing to add

LEIGH C on

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All was good. The only part that I thought was inconvenient was how far away our unit was from the loading dock. The service was good though and facility was clean!

FAWNIA D on

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The facility was fine. The storage units are nice. The service was okay and doesn`t make up for the lack of cleanliness in the truck I received.

ROSILINDA C on

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Professional and efficient service.

BARBARA W on

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It was perfect for my needs.

JANET W on

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Meagan worked with me and she was extremely knowledgable. I would recommend this location to everyone. Great Staff!!!!!!!!!!!!!

ROMELIA S on

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Facility is very clean and new. Service can be slow sometimes depending on the person at the desk.

MARGARET R on

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It was good.

ELDEN B on

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Every thing was great and they were very helpful. And the manager Ann i believe her name was solved all my problems and was extremly helpful. I really appreciate all the help.

LISA J on

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Rates are high with an increase every couple of months.

WILLIE L on

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Checking in was quick and efficient. I decided at the last minute to get the free 30-day storage offer and I was processed quickly by a very friendly and helpful sales person.

HOWARD K on

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The above answers are good enough

STEPHANIE V on

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It was great!

CHAD K on

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Staff was great.

OLADELE A on

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The storage is secured and and the access hours very convenient.

KRISTEN D on

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I`d rather have 24hr access, but I understand why it`s not available.

BRIDGET M on

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Clean and secure storage unit. Unit stays cool and no problems. Thank you!

GAYLA D on

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great service. very efficient. remembered me from previous visit.

CHERYL T on

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Clean and looked very secure. The climate controlled area was fairly cool for the 102 degree day.

LINDA C on

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Very accommodating in every sense. Thanks!

GEROD W on

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I would only recommend someone to rent trucks or equipment but would not recommend the storage services.

TREMICA C on

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When they saw there was a line of customers waiting other staff members would jump on registers to help give fast service instead of making us all wait longer.

RICHARD W on

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I had a good experience for the 2 years I had a unit here. Thanks.

PATRICIA S on

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The air-conditioned storage building was quite clean, excellent lighting, polished floors and a large convenient elevator.

CAMILLE L on

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U-haul Storage at Tollway-Plano took good care of me. Thank you!

DAVID A on

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The facility worked with me to get me the storage space I needed. I was very satisfied with the service, attitude, and presentation

JAQUELINE D on

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The stuff is very helpful..

RICHARD P on

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Good

BAILEY H on

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too expensive

LINDA C on

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Very helpful in a very stressful time! Thanks!

MIKE C on

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4th opportunity to work with this location, every one has been excellent, for storage and truck rental !!!!

MEHDI A on

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Everything were in good condition.

MEGAN H on

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good customer service

MICHAEL H on

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Staff was very friendly and helpful. They weren`t totally familiar with the Uboxes yet, but they took the time to get someone that was - this resulted in a very positive experience for me.

GREGORITA L on

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I have used this facility for 5 years and have been very happy with the service I have received. Thank you.

MEHDI A on

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Everything in the new UHAUL storage as well as truck rent was perfect but previous UHAUL storage that I moved out was not having high quality as this new one.

MIKE C on

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2nd time using this location, excellent like first visit !

JESSICA R on

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The hours could have been a little later at night like 9pm.

HEATHER D on

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Poor customer service. People were rude and seemed bothered to have to do their job.

JENNIFER P on

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The front desk clerk was very friendly and helpful. I was impressed by the cleanliness of the facility and ease of use.

CONSTANTINOS E on

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we were happy with the location and the staff

JOHN M on

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ALL IS GOOD. tHANKS.

HEATHER D on

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josh was rude. He drove very dangerously around the lot with uhaul vehicles. He used profane language around us and referred to our belongings as shit in his way. The two people inside were nice.

BRIAN H on

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i turned in a u-haul truck from San Antonio, Tx and I need the license tag number to pay tolls on. Please provide me. The truck has AZ tags. thanks

AUDREY S on

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Very positive experience!

MEGAN H on

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Staff was very nice and helpful!

EDWIN H on

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clerk was extremely nice!

JENNIFER C on

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Excellent experience

DAPHANE R on

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The staff was friendly and helpful the storage unit was clean, and the storage building was well maintained.

TIMOTHY P on

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Very friendly staff.

LISA M on

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Very clean facility and helpful, friendly staff.

SERGIO B on

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I would like to give thanks to the General Manager more importantly his staff. Very knowledgeable always ready to assist. Thank you guys. Keep up the GREAT WORK !!!!

JEFFREY S on

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The main issue I had was with parking. There are way too many UHAULs in your lot, and sometimes you`ll park them up on the loading dock when they aren`t being used.

MARSHA D on

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only complaint: you advertise 24 hour access and when we went to get in access was denied. seems you have to pay extra for that--just should let people know that

BOBBIE R on

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Whole experience very painless.

DEB N on

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I was not told I could not have 24 access to my unit.It wasn`t until I had all of my belongings that I found out.Customer Service couldn`t help me at all either.It was the worst experience ever!

MARSHA RENEE C on

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Did not rent the u-box, but the unit was clean. Love the facility. The staff was very friendly, knowledgeable and efficient. Excellent!!!!!

JENNIFER S on

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Worst storage experience ever. I moved my things out of there just to put them in another storage facility. The amout I was paying was ludicrous for the terrible service.

GREG M on

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Thank You to the staff at Uhaul you guys are great im a North Texan who moved to Northern california thank you guys again GO MAVS!!!!!!

STEPHANIE C on

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N/A

JENNIFER S on

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Staff was rude/inconvenienced There was yellow powder all over my things they were going to check but no one came as I waited for an hour I had to leave the issue is unresolved keycard never works

JUSTIN G on

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it was great

STEPHANIE C on

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N/A

DAVID H on

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Top notch. I feel my goods are safe and secure.

GATHER W on

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great service

LINDA M on

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Staff very helpful.

GREG M on

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it was very friendly and i was treated very good the staff was great thankyou guys keep up the good work

PAIGE S on

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The staff were very helpful on the phone and in person. Everyone is very professional and the facility is impeccably clean.

LUIS S on

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Clean

TERASA D on

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Staff friendliness and helpfulness exceeded expectations. A family member referred us to this facility for that reason and such was the same experience for us.

JAMES G on

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execellent

CARMEN N on

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could not leave the message I wanted to long.

RACHEL C on

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Storage unit was clean. Customer service was awful. Spent about 20 minutes to be waited on by someone who was very distracted.

ELISA S on

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The two staff members who attended to me were very courteous and pleasant.

AUDREY Z on

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Friendly and helpful staff. Clean and safe facility.

MARIO B on

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excellent

ERNESTINE D on

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I went in to upgrade to a larger size storage unit. The mgr was very helpful and made it very easy to switch units.

MARIE S on

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Excellent--very professionable The facility is near to my home which makes it even better. M.A.Slaton