Customer Reviews for U-Haul Moving & Storage at Transit Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Transit Rd

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Jaime L. on

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Drop off was easy. Friendly staff and I was in and out within 7 minutes! My first experience with uhaul and it was a very good one.

ross d. on

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extremely accomodating. Originaly didn't have the size truck I wanted ( I called last-minute), but by the time I arrived had a 17-footer ready to go. Excellent customer service

Vernon B. on

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Excellent explained everything thoroughly

Jeff S. on

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Robert N. on

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Ted L. on

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Vincent K. on

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I was in and out in ten minutes. Friendly service and clean reliable trailer

Dan F. on

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Joseph S. on

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GARNETT J. on

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The staff is always friendly and professional. I prefer this location when taking care of my truck rental needs.

NICHOLAS P. on

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Kyle E. on

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Theresa P. on

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James B. on

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Rosalyn G. on

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Aaron F. on

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I had a fantastic customer experience at this UHaul location. I don't usually complete online surveys but my experience deserves it. Both of the employees I dealt with (one at pick up and one at drop off) went out of their way to assist me and get me on my way.

Ray K. on

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nothing. everything was top notch as usual.

MICHAEL S. on

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The young lady that waited on me was wonderful.

micheal m. on

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dennis f. on

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Excellent fast service.

Bonita Z. on

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PATRICIA G. on

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Gretchen H. on

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The young lady that helped me was very helpful and very sweet

Michael P on

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Nice kid that dropped off the boxes

ray m. on

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KEVIN Z. on

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The guy that set it up for me was really professional, friendly, and efficient. It was painless. He didn't offer to help me with my move, but I'm willing to overlook that. Have a great day.

Mark R. on

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I marked the above as the equipment clean and well maintained but it could have been better. The windshield wipers were poor. Second there was loud wind noise/whistle whenever the vehicle was traveling 30 mph or more. I have always been very happy to rent from U-Haul, approx 20 times in the past year. This was not their best effort due to the age and mileage on the truck.

john b. on

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John L. on

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BETH K. on

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John W. on

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The trailer I was provided was old and 2 of the tires had no tread let on them.

EDWARD S. on

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scott j. on

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timothy w. on

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The first two people I tried to make reservation with were not good. My reservation was incorrectly entered with respect to pick up date and length of rental. Lady who called me on phone straightened it out fine. Went well from that point on.

craig s. on

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RONALD K. on

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Very busy and still had a great service experience

TIM L. on

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everything was great.

fay w. on

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staff was pleasant, and my truck was very clean.Yes, I would definitely, recommend this site.

vikki w. on

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Paul K on

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The boxes were 4 hrs late, but we understand that it wasn`t the drivers fault. All in all, very good customer service.

Patrick E. on

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John C. on

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jeff t. on

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Everything was ready and it took minutes to get in and out. I would highly recommend and use again. Thank you.

Christopher G. on

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John M. on

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RODERICK H. on

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Steve O. on

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I did it online , it went very smooth. No surprises!

michael c. on

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take the bags of garbage out of the van before you rent it

reed b. on

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brian s. on

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Geoffrey B. on

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HARRY B. on

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the yard guy had a attitude younger kid besides that the lady behind the counter was nice

William K. on

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All went well....as per usual.

Carol A. on

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Lawrence G. on

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The U-Haul pick place missed a cut tire which was discovered when I pulled into a nearby gas station. They were quick to recover and apologize.

Betty L. on

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David S. on

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Everything went very well.

Michael H. on

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CHRIS A. on

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james m. on

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Eric P. on

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gerold b. on

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Keep doing what you doing.Fast friendly service always have what I need.

Christopher K. on

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Wendy K. on

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Add additional people to work when you know you have many reservations coming on a Saturday morning. I stood in line for a half hour waiting my turn to pick up a truck. Additionally, I called to change my reservation to a smaller truck, was told I was all set. After standing in line for a half hour to be told I was getting the bigger truck and they didn't know anything about changing my reservation to a 20ft from a 26ft. There wasn't a 20ft available to me.

Dennis B. on

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Manangement was to contact us two times during rental ayand fsiled to do so never resolved problemery unprofessional

Robert W. on

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Courteous staff. Last user left partially full old pop in the passenger door. I discovered it while unloading the van. The GMC van gets horrible gas mileage.

tim m. on

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The whole process was very easy. But you sent me seven e-mails in the process. Were seven actually necessary?

Nick L. on

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I was ripped off on the gas at drop off. (Which was after hours)Filled the tank to the level I got it at, and was still charged an extra $16. I'll need a truck at least two more times in the next coming weeks, I'll probably go to a competitor cause of this

Marchia G. on

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Patricia S. on

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mike m. on

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Chris R. on

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Michael C. on

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Gregory N. on

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Thomas B. on

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Very reasonable price for my particular need.

Chester C. on

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gordon p. on

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nothing it went great

Robyn M. on

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Mark B. on

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Epson working there was very nice. I was in and out in less than 5 minutes.

Kevin B. on

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They were ready to accept the truck and I was out within 5 minutes.

Scott S. on

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Trailer axle spindle sheared-off at highway speed coming through the mountains of Pennsylvania due to fatigue and corrosion. A better inspection of aging gear would help.

Jennifer M. on

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Don't buy the damage waiver.

JOHN M. on

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It was the second location that I visited that day and at both places I had to wait for awhile because there was no one at the front counter. I walked around trying to find someone, but couldn't find an employee. I had to finally call the location's number to get someone to come to the front counter to answer the phone.

David K. on

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Mike N. on

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Christopher A. on

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Neil K. on

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John C. on

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Alexis R on

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Thanks for the great services.

Jeff L. on

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Everything went perfect from the woman at the desk to the drop off. Great friendly customer service. Don't change a thing!

David G. on

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Great experience. Guys were very helpful. In and out.couldnt have been any easier.

MELISSA T. on

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Edward L. on

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monica j on

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Staff member, Cody Dubrinski, was very knowledgeable of products and services. He helped me through the truck rental and storage rental process with no problem.

Thomas P. on

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My experience was so good, I can't think of anything except keep up the great job!

ronald b. on

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garth m. on

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My gas tank was not full and there was no windshield washer fluid in the truck.

ROBERT S. on

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Make a rates a little lower Don't send an e-mail immediately so it won't ruin the surprise for my wife

Michael D. on

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Quick registration/ in and out.. friendly staff..

david w. on

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I rented a trailer to move a vehicle because towing was too expensive. The staff hooked up the trailer to my truck, it towed great, both empty and loaded, worked GREAT! Will definitely rent again.

tom t. on

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Very good experience. People were really nice and the van was great.

Scott B on

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The people at Transit Road were great to work with. They were friendly and able to deliver the ubox at my storage area without me being there.

Chris E. on

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The people that work here are friendly and accommodating. They are top notch.

Carmen C. on

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Timothy W. on

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Picked up truck with 1/2 tank of gas. Filled it up before turning it in. Was 2 miles over allotted mileage and got charged because there was another business with the same address (6161 Transit Rd) about 6 miles away that my GPS took me to, but apparently was listed as a different town even though they are close by. So got charged for 2 miles over, but nothing my way for filling the truck, not even a "Thank you." Least they could've done was negate the whopping $1 mileage overage. Guess I learned my lesson on that one.

William K. on

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Everything was fine...as usual

ASHLEA C. on

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Letisha G on

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It was clean and the two staff members were very plesant also the price was very reasonable. .

Thomas D on

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When I reserved the space, I was not informed that that the unit had no roll up door nor did it have direct outside access. I had to up grade to a larger more expensive unit to get these features.

mary joan D on

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Staff were very helpful and courteous. The process was easy and facility is clean.

martha y on

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Very helpful and courteous staff. Driver Miguel was especially helpful.

frank a on

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U-Boxes delivered on time as promised, gentleman at U-Haul, very informative, and helpful

Craig D on

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Moving in could not have gone smoother.

ray e on

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Everything went just as scheduled.

ALISON H on

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Access hours should be longer.

TAMERA W on

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Evelyn did a wonderful job getting us situated. Very pleasant personality.

KRISTEN M on

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Facility wasn`t properly staffed I waited for about 25 minutes and there wasn`t a bell or other way to get staff attention.

art m on

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Forklift is too small. A larger capacity lift with 8 ft long forks is required to properly handle 2000 lb boxes with a 48 in load center.

Vincent G on

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Phone assistance was very kind and helpful

JOSEPH F on

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Storage area smelled like moth balls

jonathan G on

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Uhaul in Depew NY was extremely helpful. the move went perfect-would highly recommend!

JANE G on

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The location of the unit was awful parking was impossible.

Karla M on

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It would of been a good reminder to let me know that I needed a lock for the box.

staci z on

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Excellent service!

SARAH M on

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I can`t even put my complaint here because you guys don`t allow max characters. This is a complete joke of a company.

JULIE S on

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The same day I rented we returned to move items into our unit and the code card, both did not work. I ended up leaving without a working card or PIN number.

AUDREY M on

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Will be using this storage area again next year.

mandy j on

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Terrible service, ubox was late. I called and received little to no information. The fact that it took over a week to make the trip with no explanation is unacceptable. Will not use service again.

Helen W on

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would definitely use again

Eduardo V on

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Worse experience ever. I am still waiting to be compensated for all the pain that this experience has given me.

NICOLE C on

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The worst customer service skill coming from management and associates. Very unprofessional, no communication, professionalism. Very degrading, offensive non caring associate and manager

andrew s on

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Uhaul lost my Uboxes. Trey in Colorado found them after a few days but was powerless at first because of your lack of logistics tracking and your contract labor.

DONNA M on

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Felix was great

Steven S on

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Matt from the transit location was a rock star and did everything he could for us,truely the best service I`ve gotten from anywhere or anyting,thank you!

andrew s on

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The staff didn`t know how to have me pay for my Ubox. No managers were reachable. This was terrible service. The staff seemed to be legitimately clueless about how to help.

ANDREW O on

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Great service, clean well maintained!

Michael M on

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The only thing I did not like so far is the locking mechanism on the U-Boxes which did not let me use my reinforced locks.

STEPHEN G on

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Very clean and convenient

ALVIN R on

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Very quick and efficient

CHRISTY S on

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Friendly and helpful staff.

JOSEPH S on

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facility was clean and secure, staff was friendly and helpful.

LYN V on

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The staff is very helpful and friendly. It is a pleasure to do business there. I appreciate the staff and absolutely recommend them to my friends and family.

ALLYSON C on

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they were very helpful with explaining everything i needed to know about the storage facility.

danny l on

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U-BOXes too small. Box was late. Not leveled, this caused totes to fall, damaging property. Tried to reach Todd, president,False Advertising. trying to return U-Box and get property back!!

CAROL C on

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Very happy with whole experience

RYAN K on

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Storage dimensions were misleading. Roll-up door consumed a large proportion of the space.

NORMA B on

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I had trouble with my card several times it was always handled well. It does seem as though they could use more staff. It is always busy.

emily t on

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Our uboxes were suppose to b delivered on a monday-canceled. They told us Tuesday-canceled. Wednesday they were delivered but left us 2 days to move. The delivery guy was very nice n helpful.

SHELLY R on

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Facility was fine.

David F on

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Great service, great people.

KELLY B on

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Staff never available when calling. My rental spot for my car was parked under trees and the debris was not cleared at all. Not a good spot to store autos.

HEATHER G on

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Good

BYRAN Y on

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I give a poor rating as there are no lights in the units, floors are a death trap in any kind of moist condition and I was forced to purchase a lock after I had already agreed to the unit

Amy S on

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The staff was so sweet and flexible with me and I feel so happy they made it so easy even though I know I must`ve drove them crazy lol!! I will definitely share my experience with friends

Linda B on

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Jason was wonderful!

ROGER P on

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Very helpful in helping me out with my storage problem

JASON K on

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It was great!

LARRY C on

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The staff at my location was the best.ps.I lost my WIFE so it was hard for me .but they make thing`s easy for ME,the staff is U-Haul front line ,thanks!!

ALICIA P on

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Booked a moving truckstorage unit online ,was under the impression that it was only going to be $1 to move into the unit so when i had to drop $100 dollars i was not happy.

ANDREW O on

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Clean, well maintained facility

THERESA S on

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Completely satisfied would definitely consider u haul if I needed storage again.

ANNEDREA C on

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I was very content.

KAYLIN D on

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We are glad we are able to store our items with u-haul.

PATRICK C on

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Very happy with the entire staff and driver. I was kept informed throughout the process.

JOHN S on

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very accomodating!

SAMANTHA T on

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Lady on the phone was great. The guy who dropped my boxes off was so nice and helpful. Great experience, especially compared to the store they were shipped to.

JASMINE B on

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Uhal over charged me and took funds out of my account without my consent

KAREN H on

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No

PATRICK C on

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Store representative was able to clearly explain what to expect and the associated costs. The driver contacted me to arrange both pickup and delivery. I felt very comfortable throughout the process.

LOUIS B on

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Several years there, very happy great staff

JEFFREY S on

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Andy and his staff were excellent.

GINO C on

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Great and very accomidating, with a difficult schedule. Jason the delivery guy, even offered to pick up on a saturday after a friday drop off. Thanks, we will use again...definitely recommend.

TORETH S on

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The newer employee for the UBox department was very personable and helpful and I received my UBox on time and in good condition!

JASON K on

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Amazing customer service. Everyone i encountered seemed very happy and excited to do their job. I would recomend this facility to all my friends.

JOSEPH H on

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box was a week late, was not able to get an answer about whether my box was there or not. regional ubox manager kyla swain was rude on the phone.

JESSICA T on

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The U-Box was reasonable in price and the U-haul staff was helpful in answering my questions. Only thing, I was not notified ahead of time that I needed a lock for the U-Box upon departure

VERNON F on

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Reason for not recommending was experience at other end of move. People in Depew were professional, and very accommodating to needs. Would not hesitate to use their services again.

JOHN M on

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good honest people

ELIZABETH B on

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Judy was GREAT!! The Best

LINDA A on

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The staff at both ends of my move were excellent! Very professional, safe, and efficient with setting pods and dealing with customer. I would recommend to all my friends!

ELIZABETH B on

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Judy, who delivered the U Box was fantastic!

NICOLE C on

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the staff were rude on the phone. checking out guy was ok. no one at the facility knew what was going on. I went into the store and no one was there.Not a clean and dry environment.

LAURA T on

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Excellent so far-boxes scheduled for final delivery tomorrow-3 days ahead of schedule! Staff: awesome. Boxes: great. Need more tie down hooks on the top/bottom/back. 4 hooks on sides: not very useful.

ROSE H on

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I thought the staff was lukewarm in their customer service approach.

ADIL V on

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There were some mistakes about my bills, probably because I was moving internationally and the service was not geared for this. Otherwise, no problems at all and I would certainly recommend it.

ERIC R on

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Helpful people clean facility I enjoyed my experience as a storage customer..

VIRGINIA Z on

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Uhaul made my move from Kansas to New York, a completely stress free experience. Thank you so much.

MATTHEW Y on

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I ended up having to pay more than my original price breakdown. I`ll cautioning friends and relatives - as well as suggesting they use alternate means of shipping and moving.

ADIL V on

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The lady who delivered the U-Box was very friendly and efficient. Great service !

MARTHA H on

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U-box was awesome! The whole process was so easy and everyone, every step of the way was very helpful. Thanks Judy @ Depew for making the delivery and pick up at my final destination a breeze!

PEGGY F on

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JUDITH IS FRIENDLY AND EFFICIENT. A PLEASURE DOING BUSINESS WITH HER! PEGGIE FOX

PAM M on

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People at the facility were nice, reservation got screwed up from the beginning and the room I was supposed to have wasn`t available. For a bit more $ I got what I needed at a competitor.

AMANDA C on

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The associate delivering the uboxes was great!She called before delivery, on time, friendly, got the boxes unloaded quickly.

KEDRA P on

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The only issue I have with Uhaul storage is that it is not prorated if you move out early. I will use other facilities for this reason.

ANNA M on

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The Buffalo location was timely in their delivery and communicative about when they would be able to pick it up. Although the delivery for shipping was delayed an extra day due to them being booked.

JARED L on

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I see that I was charged for my first month when it was supposed to be free???

KAYLA M on

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I am disappointed with the customer service, I was never told that I may not know when someone can come back to pick up and ship the box or I would have scheduled it differently.

ALEX B on

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Judy was outstanding, she was very helpful and patient, especially considering our crazy neighbors. I would definitely use UHaul again because of her.

SCOTT R on

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upon arriving the employees were very busy all day, however, professionally took the time to help me out and make sure all was well

DANITA T on

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I had a excellent experience from this location, the staff are very polite and courteous. I will definitely recommend people to uhaul especially to this location. Thanks for your support.

ANNETTE S on

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We stored our RV there securely and at a very decent rate.

PETER F on

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There is a damaged fence next to the gate entry for the storage units. Anyone could walk in and out, which is enough for a determined thief. Otherwise, an overall good experience!

SHANAH D on

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I drove all the way there to get my ubox and I had to wait an hour for.someone.to bring it off the forklift. Horrible. Never using uhaul again.

KATELYN J on

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I would not recommend U-Box due to difficulty with the store on the other end. This store was great - timely, very helpful, friendly. Judy was very nice, and even delivered my box on Saturday!

TALIA H on

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Judy was fantastic!!!!!!

CAROL M on

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I used the u-haul storage on-site and at the U-Haul storage facility. All service was excellent.

LEON D on

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Very, Very Good service. Thanks!!!!

THOMAS D on

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N/A

JOHN M on

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they gave me bad information and the rental cost me 3x as much as they told me

JAMES A on

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Judy has been professional and a pleasure to work with.

ANNETTE S on

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The service was excellent and the storage of our RV was most convenient and safe.

JOHN O on

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Great communication. Worked delivery around my schedule. Nice experience.

RICHARD S on

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Judy did a great job of delivering the U-boxes and explaining their operation!

SHANNA W on

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Judy was awesome in communicating to me that my boxes had arrived from Las Vegas and answering all my questions.

LINDSAY M on

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I highly recommend the use of a U Box. Judy went above and beyond to make sure everything went smooth. We will utilize this service again, thank you for taking such pride/care with our stuff!

STEVAN H on

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Everything arrived in good shape, hardly shifted from when I packed it.

JOHN O on

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Judy was great. Excellent communication, pleasure to deal with.

MOTAZ A on

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The pepole who work in there were not friendly and did not give a full explaintion about what sirvices they have and fees methods ect! IT WAS THE WORST U Hall ever vistied

WAYNE C on

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delivery driver was very very nice she explained everything before i could ask any questions.

BARB C on

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Could use more help to checking in or out.

STEVEN C on

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They had contacted us to let us know they were running a bit late, so we did not consider it an issue. We were extremely impressed with the service and support provided by U-haul.

TRACY M on

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I still have not had anyone call me back on a complaint file I put in on Sun 7/29/12 and a phone call made to cust srvc on Thur 8/2/12.

BERNIE M on

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Judy, and Jill who delivered the 4 boxes to our home were excellent, friendly and very helpful.

MARY H on

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Everyone at the facility was helpful and very friendly. I would suggest this location to friends and family.

LAURA H on

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I had a great experience with the UHaul on Transit! Judy was incredibly nice and helpful. I`d be happy to use them again and recommend them to friends!

KELLY W on

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The delivery rep, Judy, is amazing! Friendly, knowledgable and comfortable to talk with. She has provided the easiest and best customer service experience I`ve had in a long time!

KATHERINE Z on

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u-haul on main street was very rude and hung up stating my dolly was not there but the transit u-haul was proffessional correcting mistakes made. not recommend or use u-haul on main street.

ADRIENNE L on

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Excellent service!!

GARY G on

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Judy who isarefreshing change in a society that lacks customer service and knowledgeable staff. She was friendly and informative. Hope all the staff takes pride in their work.

BERNIE M on

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Judy was informative and friendly

SHERRY M on

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Judith Janik was extremely helpful, friendly, efficient! Her great attitude made this cross-country move a lot less stressful. I`ll definitely recommend you will use you again for my next move!

RYAN S on

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Customer Service the absolute worst ever!!!!

FRANK F on

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very friendly and knowledgable

JILL V on

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Judy was amazing and very helpful. She helped make my move less stressful.

FRANK F on

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friendly and courteous service and very knowledgable

CELINDA M on

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Our overall experience was great! The only issue was the amount of dirt in our hallway/unit for the indoor storage facility. Never clean or swept!

LISA M on

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Great service!

MARY H on

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The staff was very helpful.

ELLORA B on

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I was truely amazed how good Judy made me feel at home and the men there was very helpful also l want to say job well done thank you so much l really appreciate it

JONATHAN S on

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needed proper rehab work on roof

DAN S on

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Overall good

SHAYLEE S on

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Employee did not know what he was doing. He left me outside waiting at the gate for 10 mins. before i asked him again to open it.

NOAH B on

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Haven`t gotten it delivered yet

EUGENE C on

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ok

CAITLIN M on

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The woman that handled our account, Judith Janik, was more than accomadating. She went above and beyond to help with everything.

HELENE M C on

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I would recommend U Box to everyone. Service was excellent !!

THOMAS H W on

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very friendly and helpful staff.

VICTOR D on

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It was a great help to have the storage space on our return one-way from Rochester. Have told many about it already. Thanks!

DIANE O on

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I reserved on Tues on Thurs I asked for hall key for the first time I’m told $10/mo for 24 hr access. I cancelled, went to Uncle Bobs down the street and paid MORE but helpful staff 24 hr access.

DIANE O on

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Not friendly-didn’t feel welcomed. Still not sure how to open the hallway door when I go there after hours. Was told no bays available but when I told him I booked online he said he had two left.

DONNA S on

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one box had a door that was not lined up properly. Had to move lock latch to lock box. Otherwise everything was excellent!

EDWARD S on

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The Owner/Operator of the Pick Up location was very courteous and friendly. He assisted me very well with the pick up and pay process.

DENNIS H on

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2d box had a broken latch. The women delivering the boxes in were fantastic. The move was nearly perfect. Use of your blankets was a great help. Definitely recommend this mode of movement. Thank you

JEN M on

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Was told it would be delivered to my house, then told it couldn`t be and was told I could rent a trailer and then told I could not due to highway driving. Had to rent a 10ft truck. HUGE inconvenience.

ADAM S on

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Judy Janik was absolutely amazing and wonderful and extremely helpful. She went the extra mile for me. She is what made the UBox worth it.

KAYLARA M on

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very good, would recommend to anyone moving under pressure.. good prices and service

DAVID H on

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In Depew, JUDITH JANIK 799069 In Va Beach, YOLANDA PITCHFORD 825053 Both excellent workers with great attitudes!

BARBARA M on

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one negative thing we experienced was the gate leading to the storage area was frequently broken. we had to go into the store, show our license and pick up a remote. Everything else was great!

ROBERT W on

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RON G on

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Very good service - Judy was excellent and set the box up on a semi-hilly driveway perfectly!!!

ZACHARY W on

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Only Problem I had was the latch for using a padlock broke off the box. It would have been a simple fix but I didn`t need it at the time anyway.

SUSAN A on

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Judy is awesome!!!

RON G on

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experience was great - delivery was exceptional

ZACHARY W on

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The only problem was that the locking mechanism fell off of the box and I could not lock it.

CELINDA M on

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Easy service. Lots of confusion with staff around UBox, but much better during second visit. Should rethink staffing for high traffic times. Waited in line for over 15 minutes both times.

LINDA H on

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excellent service

LOUIS M on

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This was a positive, stress free experience.

SUSAN A on

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Velcro design is a bit hard for one person to do unassisted. The customer service was excellent.

SHARON A on

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Judy was very helpful and willing to work around my schedule for p/u. I would recommend UHaul to my friends.

JUDY D on

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Judy was friendly, stopped and tslked to me grandson who had a dozen questions for her and got right down on his level to explain the truck. She was super! On time, quick and very courteous.

JAMES S on

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Wish there were bigger u boxes

ZACHARY S on

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I was very happy with the level of service provided. Would use their services again.

SATISH C on

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The U-Box concept is innovative and very useful.

GERTRUDE B on

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They were very professional, upon my arrival to storage my belongings, I found out my unit was too small, not to panic they had another unit available that was even more perfect for what I needed.

BECKY G on

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Staff was friendly facility was clean.

STANLEY W on

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I was very pleased with the staff at U-Haul to answer all my questions. Very pleased to rent a unit from this location.

JEAN K on

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I would suggest that you offer a discount for the military.

PAMELA M on

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The facility seemed relatively safe. However, there was a hole in the ceiling of the storage compartment assigned to me.

JOLORES K on

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The staff was very friendly and helpful. They helped me choose the right storage unit to fit my needs. It also made my move alot easier to deal with.

WILLIAM L on

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Jennifer Julia in Rochester was very helpful profesional. I`m very satisfied with Beth Eggers Tucson as well. I won`t hesitate to recommend U-BOX Thanks, William Leggett

SUSAN B on

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I purchased a lock upon check in and when the lock proved to be faulty, it was exchanged without a problem.

LINDA H on

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staff very nice and accomadating