Customer Reviews for U-Haul Moving & Storage at Transit Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Transit Rd

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Elizabeth D. on

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NATHANIEL G. on

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NATHANIEL G. on

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James P. on

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lynnette m. on

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Had an appt for pickup at 10am. When I got there he said it was for 11am (my email said 10am). Luckily the truck I reserved just got returned. It worked out good.

matt l. on

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Matt L. on

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Laura K. on

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CHARLES E D. on

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Wendy B. on

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james R. on

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GREG A. on

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I had to go out of my way to this location because the clarence location rented my unit one half hour before I got there.This was after I called right before my pick up time to verify it was there! Thanks a lot U haul.......

William K. on

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The floor of the trailer I rented had grease or oil on the deck when I picked it up. Didn't notice it till I was loading but it got on the tires of my mower and on my garage floor. I cleaned the deck of the trailer before I returned it. Now I'm stuck cleaning my concrete floor. That's not fair to me.

CHARLES B. on

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Another great rental experince. Glad it's so ez to get quality service...

JEFFREY G. on

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Excellent service -very helpful staff - a pleasure to work with.

Paul K. on

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Jacquelyn G. on

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Patrick C. on

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I reserved the truck online the night before with a deposit. When picking up, I was told to swipe my primary and secondary credit cards multiple times to no avail. Finally, they voided out my original reservation and had to start over, including swiping my credit cards multiple times. Explanation was computer issues. What I thought would be 10-15 minute pickup process, took approximately 45 minutes. (my hope is that my credit info was only charged once)

JAMES M. on

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They were super helpful A+

Madelyn G. on

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Everyone very knowledgeable, safe, polite, helpful. Could not have been better. Very good experience.

allison D. on

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My truck had a random screw coming off the wall without my knowledge. While moving, my pillow top mattress got caught and tore two big holes in the mattress. Needless to say I wasn't pleased.

Duncan L. on

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Perhaps a veteran discount, or multi-day discount.

michael K. on

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Website was terrific, all info was straightforward and comprehendable, facility was very helpful.

neha m. on

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Michael C. on

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Jeff S. on

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Nothing very good service.

Jake P. on

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We will never ever use uhaul again, they completely screwed us over. Awful customer service, just horrible horrible people and company

Jeffrey M. on

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Everything went smooth with the 24 hrs rental.

Jake Y. on

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David W. on

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CHARLES B. on

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Not a darn thing, I always have used UHAUL- and I always will use them... Always a hassle free interaction, and a very effective staff

John G. on

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Michael P. on

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Mention the Memorial Day Blackout period so my container will not be a week late. Write down that it was to be delivered to the home after arriving at the Vermont warehouse. Send me a complaint form so I can get a credit back.Worst experience ever.

Bob P. on

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george k. on

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Customer service representative not friendly on phone

David K. on

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Robert G. on

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Both individuals I dealt with were professional and very understanding of my needs.

rebecca f. on

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Everything was terrific!

Christopher B. on

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jeffrey Z. on

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Terry J. on

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Great customer service. Excellent job ladies

Lisa T. on

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David C. on

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Amir T. on

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AMIR T. on

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Matthew P. on

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Mark M. on

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Was scheduled to pick up my in Amherst however called the day before pick up in Depew! Dirty business Drop off was scheduled for Phelps then called me and asked me to drop it off in Newark..with NO adjustment Never again!

FRANCIS T. V. on

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Repair the vibration issue with the truck before it is rented again.

Robert D. on

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Better drop off Instructions for after-hours drop off.

matthew w. on

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The day of my rental the customer service lady was very nice and very detailed in helping me. I needed a truck for a full week and possiblely a day or two longer. She told be no problem. I was sechulded to bring the rental back Thursday morning at 8:45am as agreed to in are contract. On Wensday afternoon aprox. 200pm. I called and stated i needed the truck for one more day. I was told no! The reason was the truck was scheduled to go to auction. The UHaul store offerd for me to bring that one back and swap trucks. I live 45 minute's away from that store. After speaking to the manger they did nothing to help fix their screw up! If the truck was scheduled to go to auction i should have never got it nor was i ever told anything of it. I do not appreciate the store manager behavior In the way she spoke of the matter. I will never use nor recommend that store nor location to anyone! Their customer service needs a overhaul

Scott H. on

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Paul B. on

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Keep doing what you are doing. Website showed equipment at another location. Fix equipment locations.

Lorna C. on

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Staff really helpful and friendly.

Bill G. on

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John F. on

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It was very easy to adjust my pick up time. Sales rep was very friendly.

DEBORAH F. on

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kevin z. on

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The experience was fine. What I don't understand is asking how long you intend to use it. If the rental is good for 24 hrs. why conflate the agreement by saying that you may be charged if your estimate is inaccurate as to when you'll be done. I had to call to be sure I wouldn't be charged for going over and actually had to haggle a bit. I said 4hrs, but moving is an imperfect science. A few buddies don't show, or you realize you need an additional trip, and so much for the four hour estimate I gave that I felt I was then being held to. It doesn't make sense. It should be 24 hours and no questions asked. I had no idea my estimate was important. Additionally, I filled the gas tank until the pump clicked, not allowing any more, yet I was charged for not being above the full line. The pump would only allow what it would allow, yet $8 as a charge for not returning it full. That's an issue. Overall, the location is good. Those are more just policy issues.

Andrea P. on

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Jaime L. on

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Drop off was easy. Friendly staff and I was in and out within 7 minutes! My first experience with uhaul and it was a very good one.

ross d. on

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extremely accomodating. Originaly didn't have the size truck I wanted ( I called last-minute), but by the time I arrived had a 17-footer ready to go. Excellent customer service

Vernon B. on

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Excellent explained everything thoroughly

Jeff S. on

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Robert N. on

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Ted L. on

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Vincent K. on

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I was in and out in ten minutes. Friendly service and clean reliable trailer

Dan F. on

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Joseph S. on

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GARNETT J. on

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The staff is always friendly and professional. I prefer this location when taking care of my truck rental needs.

NICHOLAS P. on

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Kyle E. on

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Theresa P. on

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James B. on

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Rosalyn G. on

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Aaron F. on

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I had a fantastic customer experience at this UHaul location. I don't usually complete online surveys but my experience deserves it. Both of the employees I dealt with (one at pick up and one at drop off) went out of their way to assist me and get me on my way.

Ray K. on

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nothing. everything was top notch as usual.

MICHAEL S. on

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The young lady that waited on me was wonderful.

micheal m. on

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dennis f. on

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Excellent fast service.

Bonita Z. on

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PATRICIA G. on

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Gretchen H. on

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The young lady that helped me was very helpful and very sweet

Michael P on

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Nice kid that dropped off the boxes

ray m. on

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KEVIN Z. on

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The guy that set it up for me was really professional, friendly, and efficient. It was painless. He didn't offer to help me with my move, but I'm willing to overlook that. Have a great day.

Mark R. on

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I marked the above as the equipment clean and well maintained but it could have been better. The windshield wipers were poor. Second there was loud wind noise/whistle whenever the vehicle was traveling 30 mph or more. I have always been very happy to rent from U-Haul, approx 20 times in the past year. This was not their best effort due to the age and mileage on the truck.

john b. on

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John L. on

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BETH K. on

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John W. on

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The trailer I was provided was old and 2 of the tires had no tread let on them.

EDWARD S. on

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scott j. on

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timothy w. on

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The first two people I tried to make reservation with were not good. My reservation was incorrectly entered with respect to pick up date and length of rental. Lady who called me on phone straightened it out fine. Went well from that point on.

craig s. on

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RONALD K. on

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Very busy and still had a great service experience

TIM L. on

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everything was great.

fay w. on

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staff was pleasant, and my truck was very clean.Yes, I would definitely, recommend this site.

vikki w. on

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Paul K on

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The boxes were 4 hrs late, but we understand that it wasn`t the drivers fault. All in all, very good customer service.

Patrick E. on

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John C. on

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jeff t. on

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Everything was ready and it took minutes to get in and out. I would highly recommend and use again. Thank you.

Christopher G. on

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John M. on

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RODERICK H. on

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Steve O. on

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I did it online , it went very smooth. No surprises!

michael c. on

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take the bags of garbage out of the van before you rent it

reed b. on

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brian s. on

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Geoffrey B. on

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HARRY B. on

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the yard guy had a attitude younger kid besides that the lady behind the counter was nice

William K. on

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All went well....as per usual.

Carol A. on

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Lawrence G. on

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The U-Haul pick place missed a cut tire which was discovered when I pulled into a nearby gas station. They were quick to recover and apologize.

Betty L. on

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David S. on

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Everything went very well.

Michael H. on

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CHRIS A. on

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james m. on

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Eric P. on

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gerold b. on

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Keep doing what you doing.Fast friendly service always have what I need.

Christopher K. on

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Wendy K. on

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Add additional people to work when you know you have many reservations coming on a Saturday morning. I stood in line for a half hour waiting my turn to pick up a truck. Additionally, I called to change my reservation to a smaller truck, was told I was all set. After standing in line for a half hour to be told I was getting the bigger truck and they didn't know anything about changing my reservation to a 20ft from a 26ft. There wasn't a 20ft available to me.

Dennis B. on

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Manangement was to contact us two times during rental ayand fsiled to do so never resolved problemery unprofessional

Robert W. on

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Courteous staff. Last user left partially full old pop in the passenger door. I discovered it while unloading the van. The GMC van gets horrible gas mileage.

tim m. on

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The whole process was very easy. But you sent me seven e-mails in the process. Were seven actually necessary?

Nick L. on

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I was ripped off on the gas at drop off. (Which was after hours)Filled the tank to the level I got it at, and was still charged an extra $16. I'll need a truck at least two more times in the next coming weeks, I'll probably go to a competitor cause of this

Marchia G. on

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Patricia S. on

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mike m. on

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Chris R. on

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Michael C. on

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Gregory N. on

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Thomas B. on

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Very reasonable price for my particular need.

Chester C. on

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gordon p. on

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nothing it went great

Robyn M. on

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Mark B. on

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Epson working there was very nice. I was in and out in less than 5 minutes.

Kevin B. on

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They were ready to accept the truck and I was out within 5 minutes.

Scott S. on

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Trailer axle spindle sheared-off at highway speed coming through the mountains of Pennsylvania due to fatigue and corrosion. A better inspection of aging gear would help.

Jennifer M. on

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Don't buy the damage waiver.

JOHN M. on

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It was the second location that I visited that day and at both places I had to wait for awhile because there was no one at the front counter. I walked around trying to find someone, but couldn't find an employee. I had to finally call the location's number to get someone to come to the front counter to answer the phone.

David K. on

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Mike N. on

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Christopher A. on

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Neil K. on

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John C. on

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Alexis R on

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Thanks for the great services.

Jeff L. on

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Everything went perfect from the woman at the desk to the drop off. Great friendly customer service. Don't change a thing!

David G. on

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Great experience. Guys were very helpful. In and out.couldnt have been any easier.

MELISSA T. on

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Edward L. on

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monica j on

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Staff member, Cody Dubrinski, was very knowledgeable of products and services. He helped me through the truck rental and storage rental process with no problem.

Thomas P. on

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My experience was so good, I can't think of anything except keep up the great job!

ronald b. on

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garth m. on

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My gas tank was not full and there was no windshield washer fluid in the truck.

ROBERT S. on

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Make a rates a little lower Don't send an e-mail immediately so it won't ruin the surprise for my wife

Michael D. on

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Quick registration/ in and out.. friendly staff..

david w. on

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I rented a trailer to move a vehicle because towing was too expensive. The staff hooked up the trailer to my truck, it towed great, both empty and loaded, worked GREAT! Will definitely rent again.

tom t. on

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Very good experience. People were really nice and the van was great.

Scott B on

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The people at Transit Road were great to work with. They were friendly and able to deliver the ubox at my storage area without me being there.

Chris E. on

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The people that work here are friendly and accommodating. They are top notch.

Carmen C. on

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Timothy W. on

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Picked up truck with 1/2 tank of gas. Filled it up before turning it in. Was 2 miles over allotted mileage and got charged because there was another business with the same address (6161 Transit Rd) about 6 miles away that my GPS took me to, but apparently was listed as a different town even though they are close by. So got charged for 2 miles over, but nothing my way for filling the truck, not even a "Thank you." Least they could've done was negate the whopping $1 mileage overage. Guess I learned my lesson on that one.

William K. on

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Everything was fine...as usual

ASHLEA C. on

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leslie n. on

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Very slow service, equipment was not ready took 45 minutes for process to pick up a car trolley

vincent m. on

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I have moved many times for work. B & M made us feel that all our concerns were addressed.

ARTHUR L. on

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Letisha G on

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It was clean and the two staff members were very plesant also the price was very reasonable. .

Zubair N. on

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ALFRED M. on

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I like this place as they work with you I had a 4x8 on hold for a 8am pick up was running late and they upped my pick up time with out me contacting them to12pm and I was sent a text to let me know of the change and a phone call I got there around 10am and asked if I could up to a 5x8 instead witch they did and made my move a lot better as I made one trip and had it back the same day

Aaron N. on

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I have rented quite a few U-hauls over the past 10 years. This experience was my best thus far. Great location!

Adam F. on

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PAUL F. on

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customer service was excellant from beginning to end, thank you

HARRY B. on

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They took great care of me. Perfect.

William S. on

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No improvement needed

Tim F. on

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No comment. Everything went better than I hoped.

Karen K. on

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David S. on

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DAVID J. on

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all the staff do an excellent job

Joshua R. on

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Alissa I. on

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I went to Budget last move worst experience ever. I came to get my truck expecting the same and got the complete opposite. It was hands down the best experience I've had not only getting my truck but as a consumer in general. Fast and easy, staff was great, got me out as soon as possible but didn't miss any details I needed to know. I will recommend and go here every time. Thank you so much

Jason W. on

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Kristen B. on

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john c. on

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I have used uhaul several times in the last year. Thay have been easy to desl with and the equipment has worked great.

Kerry M. on

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They worked with us to find a solution to our timing problem.

stan c. on

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Leslie B. on

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They were very helpful in helping me get the truck I needed for the day I needed it. I will definitely be using them again for my next move.

Charles S. on

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Checking in and Checking out, handled in a professional and effiecent manner. Thank you for helping making a move a little easier.

Daniel H. on

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greg m. on

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Nice people

Richard R. on

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cindy r. on

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I had an outstanding experience & if I ever need U-Haul again I'll try my best to use this location. Can't think of one thing negative. Outstanding service at this location. Van was like new with only 8500 miles on it. Not one problem. Handled well in snow & wind.

William H. on

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Nothing really. Truck was ready when I arrived. Everything explained. Easy/no hassle!

Kirk M. on

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LOUIE P. on

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Improve turn-in service. I had to look for someone to check the equipment, and it was raining at the time.

Lynn B. on

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Fast, easy check out of truck. Guy who helped me was very nice.

Cassandra L. on

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Super helpful. Colleen answered all questions and got us out of there quickly.

Peter D. on

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Thomas D on

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When I reserved the space, I was not informed that that the unit had no roll up door nor did it have direct outside access. I had to up grade to a larger more expensive unit to get these features.

Thomas D. on

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Christopher S. on

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the U Haul website is confusing and not intuitive. for some reason, some of the email messages go to one email address and other go to a different email address. also, i did not get a text message in order to provide the mover a code that he needed. took me 20 minutes to find it on your website. People are great, systems, not great, barely good. Chris

Jeff S. on

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mary joan D on

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Staff were very helpful and courteous. The process was easy and facility is clean.

Steven L. on

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BRIAN P. on

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The gas gauge was a little off with how I received the vehicle. Other than that I have nothing else to note that was off/missing. The staff at the location was friendly, helpful, and quick to get me the vehicle when I arrived.

JOSHUA I. M. on

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Have increased hours for pickup and dropoff

James E. on

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Deborah D. on

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when i came in to rent the truck the girl behind the counter was professional but detached. She was helping with inventory and asked me to wait, then kept answering questions that were not directed to her, having side conversations - which were business oriented, but I didnt know when she was talking to me or someone else. It was very annoying.

RON Z. on

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Brenda K. on

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Everything was good. Only request would be to be informed before pickup of any needed deposits and how they are accepted... Cash or card... Had cash but card was required. Thank you

ROBERTA B. on

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CRAIG C. on

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U-haul people were knowledgeable and professional. Great atmosphere in general.

Mark C. on

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Returned my rental a day early and haven't seen my paperless bill yet. Wondering if adjustment was made to rental agreement like I was told it would be.

Michelle d. on

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This location is one of the best in the area. Elaine really accommodates me and always goes above and beyond to assist me. Behind the scenes she is what helps my business to make sure I have the equipment I need to get to my clients!

Michael M. on

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Murtuza K. on

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All was done very well. Thanks!

john b. on

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ANDREW J. on

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Kelly F. on

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Jeanette B. on

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nathan h. on

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Barbara R. on

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I had to drive many miles to pick up then drop of my truck which therefore, cost me a good deal more than I had planned on.

Jonathan G. on

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Always a pleasure - in and out quickly - a great place to do business

Brandon K. on

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JAMES D. on

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MARK Y. on

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quick transaction, easy return. very clear on charges and responsibility. thanks u-haul!! you were there when we needed you!

Alison B. on

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Not much. The representative was fast, informative and very helpful.

allison N. on

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Store manager very unhelpful with a transaction issue

Rick R. on

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I love the speed of check in and check out

Gary W. on

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Alan B. on

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NAVYAKANTH S. on

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No comments. Excellent customer service

NORBERT W. on

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Matthew B. on

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Quick and personal service. I was impressed that the staff member made a special effort to give me winter towing tips because of the inclement weather. I've always been pleased with this location.

kristy w. on

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Amy P. on

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Elaine and her staff always take excellent care of us.

martha y on

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Very helpful and courteous staff. Driver Miguel was especially helpful.

KIM G. on

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Lisa G. on

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frank a on

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U-Boxes delivered on time as promised, gentleman at U-Haul, very informative, and helpful

Kevin B. on

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Elizabeth G. on

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heather k. on

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Melanie K. on

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Ron F. on

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Great and friendly staff, even thought they did not have the right size. I wanted a smaller size because of the gas, which I had to spend more money on than I wanted.

Matthew H. on

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The service I received at this location was well beyond what you tend to expect. Super helpful, super knowledgeable and all employees here seemed to have a genuine happiness about them. This is a pleasant suprise when it seems most everywhere you go people tend to be miserable about their jobs. Keep up the great work!!!!!!

KABAL V. on

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lynn c. on

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Michael W. on

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Nicole P. on

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Patricia G. on

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Everything was satisfactory. I was disappointed that a 15 ft. truck was not available, but I called last minute. Due to close proximity, it was not a big problem to make 2 trips. Express registration was an excellent idea!

Patrick V. on

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The surge brakes seemed to have an issue. Every time i slowed it felt like a minor collision. It was especially unsettling when slowing on a turn. I jave used these trailers before and never had that happen. At drop off the location said the brakes were not working properly causing the banging I was getting.

Shawn L. on

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MICHAEL S. on

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James C. on

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Explain in advanced why your fucking bill comes to 105 dollars. And how it would have been better to just get a bigger truck instead of making two trips. Fuck this place.

Alisa O. on

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Cody did a great job as always :-)

mark h. on

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Experience was nothing short of great. I've used U-Haul numerous times over the past 45 years and this rental was the smoothest. Although past problems were a result of previous renters not returning equipment on time,the folks at the Depew,NY center were pleasant and I felt went out of their way to ensure my equipment would be ready to go upon my check in. I was contacted prior to inquire if I had any questions and had the equipment ready when I walked in the door, hitching up the unit and checking everything out . Overall a great experience.

robert k. on

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Very professional

GREG P. on

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Very professional staff.

Phyllis S. on

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Can't think of anything

Mark L. on

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Karen t. on

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Ordered an 6x8 in West Senneca NY 4 days in advance. The day before sent me to Depew NY. Told me my rental was not available and wanted me to drive adition 15 mils to Tonawanda. Asked for something else. Gave us next avalable at same price but more than I needed 8x12. Inconvenient but had no choice at that late time.

Michael S. on

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ROY M. on

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Have rented from here on several occasions now and never had a problem. This last van was dirty however, which wasn't a big deal, but I felt responsible for cleaning up someone elses mess.

eric l. on

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I have used this location several times. Each time, the vehicle was ready as ordered and the staff was attentive.

ejaz t. on

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Efficient, Courteous. Quick In and Out

ronald p. on

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mike M. on

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I thought the experience was top notch. The process was very organized

John B. on

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Mark C. on

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Chester M. on

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Adam C. on

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NICHOLAS R. on

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Craig D. on

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Returning the truck went smoothly, with no surprises.

Craig D on

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Moving in could not have gone smoother.

Diane H. on

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Very friendly staff addressed all my questions would recommend and use again

cristal d. on

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Beth N. on

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Kathryn L. on

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Cody was very polite and was nice enuf to familiarize me with the trunk before I drove out

Lindsay R. on

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The 3 men who helped me were so great! they knew i was in a hurry, so they worked as a group to get me out of there as fast as possible. I really really appreciated everything they did for me.

PHILIP V. on

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patrick r. on

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After taking the details on the car going on the dollie when taking the reservation, they gave me the wrong one. Then had the audacity to charge me for the extra miles when I had to drive back to the site to change out the dollie only to be sent to another site to find one that would fit the car.

Alan D. on

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Sandra R. on

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Prem B. on

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No thing to improved I'm happy this location

Natalie P. on

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Had issue with the truck and it wouldnt start. Was paying movers per hour. Cost me more than it should.

john s. on

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patrick d. on

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A charge for $4.30 appeared on my credit card with no explanation

ken i. on

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Keep the employees. Nice crew there.

KARIMA L. on

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We accidentally left a wallet in the vehicle. They called us right away so we could pick it up. Very much appreciated. Staff is always kind and helpful.

Jeff B. on

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PHILIP C. on

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CHARLES M. on

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Chris K. on

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Customer service (800#) was absolutely superb. Thank you!

Lori D. on

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mark m. on

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DOUGLAS E. on

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AMY P. on

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Elaine and her team do an excellent job of making sure that we are taken care of. Please keep up the great job!

Mark O. on

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Thomas R M. on

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Matt J. on

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Shouldn't have to wait for the cashiers to finish their conversations

ray e on

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Everything went just as scheduled.

Martina P. on

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larry h. on

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Great service !!!! Needed a little more staff to help based on customer flow but the associate worked thru it nicely

Karl H. on

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ray e. on

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Add more tie-downs inside the u-box. Two sets is not enough.

STEVEN C. on

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Very friendly and helpful!!!

paul t. on

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Very efficient and friendly staff.

Miguel J. on

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poor lady in the counter had to do work of two employees while the other workers where "handling work" in the back, no where to be found except for the lady worker.

NAVYAKANTH S. on

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Customer service is excellent and guys were very quick

ROBERT M. on

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Aravind Y. on

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Don't treat the customers like they already know what they are doing.

Mary Jo A. on

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ALISON H on

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Access hours should be longer.

Karl H. on

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anila s. on

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Linda N. on

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Frank S. on

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Dondrea L. on

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tonja h. on

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Colleen went above and beyond what any other employee would have done. Great experience over all

Michelle B. on

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Staff definitely goes above and beyond to assist me everytime I come in. Could not ask for better service. No matter how busy they are they always make me feel my order is important.

MIKE C. on

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tricia s. on

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This was seamless. My husband commented to me how professional and organized our experience was. Thanks for this as customer service these days is often lost! Tricia

CASSANDRA H. on

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Chris M. on

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David G. on

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Paul M. on

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It was rather busy Sat morning, two clerks. Had to wait what I thought was rather long for each to finish with the customers at the registers. Might want to consider either some sort of express or bring another clerk for a few hours to get through the high demand period. Most people want an early start with a move.

MIKE M. on

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Easy in and out. Friendly helpful staff.

Karl H. on

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deborah r. on

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Friendly courteous and knowledgeable staff. She explained all regulations while keeping a knowledgeable and helpful demeanor.

Todd H. on

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Raymond K. on

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Elaine was very friendly and professional. This was the best customer experience I have encountered in a very long time. Thanks for making everything easy and efficient.

George H. on

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These guys went above and beyond to help me in a very difficult situation. Can't thank them enough!!!

James M. on

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Scott D. on

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I am very surprised that Uhaul did not supply the adapter for the lights on my trailblazer. I had to incur the additional charge by purchasing one doubling my rental fee.

Natale Builders S. on

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David S. on

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JAMES T. on

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Nothing. Everything was excellent.

Greg R. on

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dorris d. on

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Michael G. on

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Richard H. on

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No comment at this time

Alisa O. on

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Keith K. on

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david L. on

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Mark G. on

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Harry L. on

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Harry L. on

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Great place and good people.

Brenda P. on

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doug h. on

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Elizabeth F. on

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Your employees who handle the reservation over the phone were awful they sent me to the wrong location who did not have a trailer and this was on Main St in Buffalo NY and they had to send me over to Depew it actually ruined my whole day

John S. on

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UHaul charged my credit card twice, I called three times to get this resolved. Today (2 days after the move) I was informed that UHaul management would look into this matter in the next three days. Having multiple, fraudulent charges on my credit card is a major inconvenience and insult.

Peter A. on

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TAMERA W on

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Evelyn did a wonderful job getting us situated. Very pleasant personality.

Martin E. on

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nothing- everything was great

robert c. on

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Ridiculous per mile charge of .99 per mile because "it's the weekend". Lot was full of unused trucks and I had my pick of vehicles but because it's Saturday the rates get jacked up?? Will try not to use uhaul the next time

Alisa O. on

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Alfred M. on

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david g. on

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pamela j. on

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Marie F. on

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Everything went very smooth for me. I can't think of how you can improve right now

JEFFREY K. on

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eva p. on

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I love using U-Haul vans and trucks , great company and staff!

Sarah D. on

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Jim M. on

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Good experience, I would do it again.

NICHOLAS F. on

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There was a bit of trouble with the computers when I arrived, causing a small delay. However, the employees were helpful and friendly and worked hard to make it a good experience.

linda u. on

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Bob J. on

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JOE B. on

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Kevin D. on

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The lights were not connected on the trailer. Make sure all connections are complete

William H. on

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James C. on

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little bit of a wait each time I visit this location - add staff?

Maureen P. on

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Excellent experience overall!

Jamie U. on

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Jonathan P. on

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KRISTEN M on

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Facility wasn`t properly staffed I waited for about 25 minutes and there wasn`t a bell or other way to get staff attention.

Michael R. on

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Michael R. on

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Aref S. on

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More representatives to speed up check in time. There was one representative on the phone with a customer while a line of 5-6 people formed and he couldn't do anything about it. 2nd representative came 5 minutes later and helped one person, got their truck then didn't come back.

Jeanne W. on

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James B. on

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Worst experience ever. I rented originally from Hamburg New York and was moved to two different locations. Ultimately the location I rented from was 35 miles from my home. I will never rent from U-Haul again. Worst experience ever. Also it was very expensive given the added mileage since it was so far from the original U-Haul rental place.

Tom M. on

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Sean T. on

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Cristina H. on

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Flavio P. on

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Nick W. on

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I had taken advice an reserved on line, that was helpful. I was pleased with how quickly I was in my rental truck, the explanation of policy. Overall a good experience

Alexandra D. on

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chris t. on

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Frank K. on

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Jeff M. on

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Trailers are the Best deal in town.

SHAWN J. on

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Service was great!

Amy G. on

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bob j. on

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Perfect experience.

Tim M. on

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Everyone seemed to know what they were doing...and did it well. Colleen, at the counter was friendly and efficient. What else could you ask for?

diana s. on

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Closer location for pick up - 20 miles out of my way

Diane K. on

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Michelle B. on

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Great team members. They always help me with my equipment needs to get me where I need to go!

Artrell W. on

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Everything went well with my rental. The vehicle was ready when i got there, and I actually asked for a different vehicle and they were able to accommodate. The vehicle I was given was clean and ran well. I've used this location before and I would use them again

james r. on

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Quick and efficient drop-off.

Todd R. on

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Lindsay E. on

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William H. on

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More help at the front desk.

Matt K. on

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TYLER J. on

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Kurt K. on

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Tracy C. on

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JOANNE H. on

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Joe B. on

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The U-Haul store in which I picked up my equipment was great unfortunately your website information was horrible not sure why you suggest locations for pickup if they don't even own any equipment also your online says one way you don't pay for miles but it's literally double the fee for a rental so it seems like false advertisement also your internet website for changing your order or just saying it was just as useless as call center that I tried to get ahold of and change my order not sure if I will use U-Haul ever again definitely was not happy but don't want this to go against the location and which I picked up my equipment because they were great

Louis K. on

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art m on

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Forklift is too small. A larger capacity lift with 8 ft long forks is required to properly handle 2000 lb boxes with a 48 in load center.

Vincent G on

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Phone assistance was very kind and helpful

Paul R. on

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Everything went smoothly from the reservation to drop off. It was a professional operation the whole time. Thanks

DEBORAH S. on

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Norman M. on

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I only say yes because of it's location and the variety and quantity of the options they carry. Otherwise I do have some reservations. Our bill was calculated incorrectly, the following day it was difficult to contact the location directly, I kept getting sent to customer service. We had lost something and I had to go back to the location and ended up searching myself because no one was manning the counter area. While I was there another gentleman got annoyed at the lack of service/personnel and left!

Alisa O. on

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Mike G. on

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Very excellent experience great job by all for the Transit Road location... I went there often and every single time things go perfectly

JAMES T. on

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Nothing to improve. The experience of renting a truck at this facility was a good one. Keep up the good work

stephanie r. on

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Everything was as expected, no problems at all.

Ravikumar M. on

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William K. on

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Lawrence Z. on

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Earlier pick-up times; earliest available time was 1:30 pm, which wasted half of the day. I would have rated your service "excellent" if I could have picked up in the morning.

James F. on

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The service representative was polite and fun to work with. The process is quick and easy. I was in and out with the rental in less than 10 minutes. "After hour" drop-off makes this as simple as it gets.

Crystal S. on

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I have two complaints. The first is with the reservation process on uhaul.com. The second is with the reservation process onsite. 1) I specified in my online reservation that I'd prefer to be contacted by email. When I showed up to rent my equipment, I was told the reservation had been cancelled because I hadn't been responsive by phone. This caused me a huge delay and many additional travel miles which could have all been rectified by an email. 2) Once the paperwork was completed onsite at my new reservation location, it took nearly an hour outside in the hot sun because the equipment trailer lights weren't working properly. I needn't explain that I was already very hot, physically drained, and hungry, but on a tight schedule. This delay didn't help things at all. :(

Markeeta W. on

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Amazing staff and equipment. Will continue to go here for all of my needs. Pricing for one way, one day use on a studio truck was about $50 too much.

Nancy A. on

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JOSEPH M. on

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bill d. on

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It was a great experience. Everyone at Uhaul at both ends of trip were great. The trailer was superior. It tracked extraordinarily well. It really made a difference when required for defensive driving. The brakes were necessary and stopped on a dime.

Deborah G. on

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Staff was very efficient, knowledgeable and cooperative. Only complaint was that we had to wait a while when we returned vehicle because there was only one person working desk.

Jason S. on

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The "in store" service far out-weighted the "call center" service. From now on, if I'm not speaking directly with the store, I will just stop in.

Amber V. on

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Ken K. on

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Russell B. on

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wayne w. on

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tom k. on

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Job was done well and service was prompt. Nicely done.

David C. on

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Joseph F. on

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JOSEPH F on

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Storage area smelled like moth balls

matthew d. on

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don k. on

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Daniel P. on

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saleh o. on

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Mike M. on

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Dave C. on

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Fantastic bunch of people. I'd trust with my life, if somehow they turned into a hostage negotiation company. But then, why would I be in such a situation? Truly, hard hitting questions are being asked on this form...

Nicholas M. on

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Timothy S. on

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Mark A. on

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Carolin D. on

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N/A pick up and drop off was quick and easy as well as much appreciated.

Jana M. on

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the dolly was unhooked when I got the truck; maybe check over the truck a little better. I'm hoping I don't get charged for using the dolly now.

RAYMOND C. on

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james s. on

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I always get great service here

Daniel T. on

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SIDNEY B. on

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Not a thing it was all done and setup nice " perfect" job

navin a. on

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PLEASE NOTE : The hook plates closer to the floor of the van had sharp un-grounded edges. I ended up scraping some flesh off my little finger while cleaning the van. The front desk associate did give me a bandaid but, I am pretty sure that's not the right solution here.

Dale M. on

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Michael R. on

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patricia m. on

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hassan a. on

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Nothing! The guy at the counter was fast friendly

Jim W. on

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Anthony H. on

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It was a great experience. The guy who helped me to get the trailer, i forgot his name has been there about 2 years, blonde hair, went above and beyond to help me. I didn't have power to my wiring, so he was helping me try to figure it. Helped me but a new wire kit, still didn't work. I ran home and got it fixed and came back and he took care of me right away. Great employee. I wish I could remember his name.

NORM D. on

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rented a 6x12 dual axel trailer to pick some equipment i bought,rear entry of this trailer is way short of 6 foot could not load wasted 6 hours and 38 dollars

Dominica S. on

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Nice job. We are very happy.

WILLIAM N. on

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Lee W. on

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BOB J. on

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katherine w. on

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dan m. on

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fast friendly service

marc m. on

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Brandon O. on

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LOANARDO Z. on

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Kim V. on

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Very clear and smooth process. Very well done.

RAYMOND C. on

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CHRISTA B. on

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Stacey K. on

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Graeme S. on

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Raymond C. on

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Dawn R. on

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Robert P. on

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Fast check out and check awesome girl helped me out

ORLANDO D. on

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Peggy K. on

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Thomas A. on

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While this location was fine the original location in Orchard Park did not have the equipment i reserved available. I was notified 5 minutes before arriving there...transferred the reservation and posted a $50.00 credit to rental which was fine, did not make up for the lost time as a result of driving an extra 90 minutes (total) as a result of no equipment, very disappointing. I can be reached at 716 870 5247

KATHY C. on

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MARK T. on

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Review equipment with customer. Upon arrival at home (15 minutes after pickup) The Ramp was not functioning (would not extend) I called the 800 service number. Once I was able to extract, it was difficult to reset it due to a broken weld on the slide bar. I explained on the call that the only reason I went with the 15 Ft Truck was for the ramp. Equipment should be inspected prior to delivering to customer.

chen k. on

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Thank you!

TOM G. on

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KIMBERLY H. on

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Lynette F. on

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Dinesh W. on

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I lost my key and had to get a new key cut for $50. However, as the driver was driving away, I found the key. I know, my fault. Anyway, I was wondering if it would be possible to at least receive a partial credit?

bill w. on

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Tadeusz B. on

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Truck I rented was in very poor and dangerous condition. Breaks were hardly responsive, causing extremely long and dangerous stopping. It's unbelievable to me that in 21st century your trucks have no air conditioning. I drove 500 miles in 12 hours on a 87 degree day and came out of the truck soaking in my own sweat. Radio speakers were shorting out the entire time causing loud pop with every drum beat hurting my ears. Their sound was compatible to quality of walkie-talkie speakers which along with blowing fan at full speed to keep me from frying alive inside was tortures for 12 hours of drive. I'll definitely look for different rentals next time I need a trucks again!

RORY S. on

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The people who hook up the hardware/dollies need to learn how to hook up the equipment. My fiancée and I drove to Indianapolis and arrived at 12:30 am. Because of the incompetency of the staff in Depew, NY, we were not able to get to sleep until almost 4. We had to call roadside assistance because the dolly was messed up and would not turn. Moreover, the agent in Depew wrapped the chains for the dolly around the exhaust pipe of the car. Thankfully, we have photos of this so if there is any damage to the car, we will be holding UHaul responsible. The gentleman with roadside assistance was very helpful and he was able to help us with the car issue, but again, it took over 3 hours. It was not his fault it took this long, rather, it was because of the way the UHaul was set up in Depew, NY.

Gary G. on

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Kris N. on

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Nicole S. on

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John R. on

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Nothing, keep up the good work

JAMES R. on

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Charles C. on

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PHILIP V. on

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Jon A. on

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Everything was great. Simple, fast and complete. That is why I keep coming back to U-Haul!

Michelle B. on

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michael k. on

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Why don't you use this location as a model for your Candaigua locations?

Michelle D. on

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Peter B. on

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Transmission kept sticking in first gear

WILLIAM M. on

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The Mirrors on the truck were to tight and I could not adjust them. The truck did an excellent job. You provide an excellent service to the community.

John P. on

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I thought the price was a little high by compared to the last time I rented a moving truck.

Kim G. on

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Michelle B. on

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Everything is perfect here! Elaine and Colleen are what make this location amazing. They always go above and beyond to accommodate my hectic schedule. I think of them as part of my team!

Jonathan C. on

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john w. on

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Daniel H. on

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Amit J. on

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don't let client wait for two hours from the scheduled pickup time

Robert L. on

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Nothing, it was great service.

Jennifer F. on

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Thank you to the staff for helping me get a cab!

kathryn w. on

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Staff was very helpful and professional. U-Hall truck was clean. Seats were very uncomfortable.

Ranelle S. on

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Russ H. on

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PHILIP V. on

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Michael B. on

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Michael G. on

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jonathan G on

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Uhaul in Depew NY was extremely helpful. the move went perfect-would highly recommend!

Jonathan G. on

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Great experience - no improvement needed - pleasant, efficient, and user-friendly experience

JANE G on

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The location of the unit was awful parking was impossible.

Scott F. on

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Lynn M. on

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Jason S. on

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I had a ground wire that was rusted and not allowing the trailer lights to work. The young lady there helped us try to fix the problem, lent us whatever tools we asked for, and when it couldn't be fixed after and hour and a half, recommended a place down the street that might help. Once it was fixed she had us hooked up and out in 5 minutes. Superb experience during a very difficult situation.

samuel c. on

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Told the guy how unhappy I was and he literally did not respond. He just charged me $29 for gas. Just awful service. U-haul simply does't care about its customers.

Roberta C. on

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Customer did not leave a comment.

Raymond W. on

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Too much going on for minimal staffing. Both times pickup and drop off chaotic.

Karla M on

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It would of been a good reminder to let me know that I needed a lock for the box.

nikolaos m. on

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Customer did not leave a comment.

lianne s. on

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Customer did not leave a comment.

jennifer s. on

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Customer did not leave a comment.

staci z on

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Excellent service!

SARAH M on

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I can`t even put my complaint here because you guys don`t allow max characters. This is a complete joke of a company.

JULIE S on

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The same day I rented we returned to move items into our unit and the code card, both did not work. I ended up leaving without a working card or PIN number.

AUDREY M on

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Will be using this storage area again next year.

mandy j on

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Terrible service, ubox was late. I called and received little to no information. The fact that it took over a week to make the trip with no explanation is unacceptable. Will not use service again.

Helen W on

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would definitely use again

Eduardo V on

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Worse experience ever. I am still waiting to be compensated for all the pain that this experience has given me.

NICOLE C on

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The worst customer service skill coming from management and associates. Very unprofessional, no communication, professionalism. Very degrading, offensive non caring associate and manager

andrew s on

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Uhaul lost my Uboxes. Trey in Colorado found them after a few days but was powerless at first because of your lack of logistics tracking and your contract labor.

DONNA M on

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Felix was great

Steven S on

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Matt from the transit location was a rock star and did everything he could for us,truely the best service I`ve gotten from anywhere or anyting,thank you!

andrew s on

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The staff didn`t know how to have me pay for my Ubox. No managers were reachable. This was terrible service. The staff seemed to be legitimately clueless about how to help.

ANDREW O on

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Great service, clean well maintained!

Michael M on

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The only thing I did not like so far is the locking mechanism on the U-Boxes which did not let me use my reinforced locks.

STEPHEN G on

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Very clean and convenient

ALVIN R on

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Very quick and efficient

CHRISTY S on

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Friendly and helpful staff.

JOSEPH S on

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facility was clean and secure, staff was friendly and helpful.

LYN V on

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The staff is very helpful and friendly. It is a pleasure to do business there. I appreciate the staff and absolutely recommend them to my friends and family.

ALLYSON C on

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they were very helpful with explaining everything i needed to know about the storage facility.

danny l on

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U-BOXes too small. Box was late. Not leveled, this caused totes to fall, damaging property. Tried to reach Todd, president,False Advertising. trying to return U-Box and get property back!!

CAROL C on

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Very happy with whole experience

RYAN K on

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Storage dimensions were misleading. Roll-up door consumed a large proportion of the space.

NORMA B on

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I had trouble with my card several times it was always handled well. It does seem as though they could use more staff. It is always busy.

emily t on

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Our uboxes were suppose to b delivered on a monday-canceled. They told us Tuesday-canceled. Wednesday they were delivered but left us 2 days to move. The delivery guy was very nice n helpful.

SHELLY R on

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Facility was fine.

David F on

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Great service, great people.

KELLY B on

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Staff never available when calling. My rental spot for my car was parked under trees and the debris was not cleared at all. Not a good spot to store autos.

HEATHER G on

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Good

BYRAN Y on

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I give a poor rating as there are no lights in the units, floors are a death trap in any kind of moist condition and I was forced to purchase a lock after I had already agreed to the unit

Amy S on

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The staff was so sweet and flexible with me and I feel so happy they made it so easy even though I know I must`ve drove them crazy lol!! I will definitely share my experience with friends

Linda B on

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Jason was wonderful!

ROGER P on

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Very helpful in helping me out with my storage problem

JASON K on

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It was great!

LARRY C on

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The staff at my location was the best.ps.I lost my WIFE so it was hard for me .but they make thing`s easy for ME,the staff is U-Haul front line ,thanks!!

ALICIA P on

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Booked a moving truckstorage unit online ,was under the impression that it was only going to be $1 to move into the unit so when i had to drop $100 dollars i was not happy.

ANDREW O on

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Clean, well maintained facility

THERESA S on

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Completely satisfied would definitely consider u haul if I needed storage again.

ANNEDREA C on

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I was very content.

KAYLIN D on

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We are glad we are able to store our items with u-haul.

PATRICK C on

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Very happy with the entire staff and driver. I was kept informed throughout the process.

JOHN S on

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very accomodating!

SAMANTHA T on

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Lady on the phone was great. The guy who dropped my boxes off was so nice and helpful. Great experience, especially compared to the store they were shipped to.

JASMINE B on

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Uhal over charged me and took funds out of my account without my consent

KAREN H on

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No

PATRICK C on

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Store representative was able to clearly explain what to expect and the associated costs. The driver contacted me to arrange both pickup and delivery. I felt very comfortable throughout the process.

LOUIS B on

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Several years there, very happy great staff

JEFFREY S on

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Andy and his staff were excellent.

GINO C on

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Great and very accomidating, with a difficult schedule. Jason the delivery guy, even offered to pick up on a saturday after a friday drop off. Thanks, we will use again...definitely recommend.

TORETH S on

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The newer employee for the UBox department was very personable and helpful and I received my UBox on time and in good condition!

JASON K on

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Amazing customer service. Everyone i encountered seemed very happy and excited to do their job. I would recomend this facility to all my friends.

JOSEPH H on

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box was a week late, was not able to get an answer about whether my box was there or not. regional ubox manager kyla swain was rude on the phone.

JESSICA T on

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The U-Box was reasonable in price and the U-haul staff was helpful in answering my questions. Only thing, I was not notified ahead of time that I needed a lock for the U-Box upon departure

VERNON F on

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Reason for not recommending was experience at other end of move. People in Depew were professional, and very accommodating to needs. Would not hesitate to use their services again.

JOHN M on

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good honest people

ELIZABETH B on

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Judy was GREAT!! The Best

LINDA A on

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The staff at both ends of my move were excellent! Very professional, safe, and efficient with setting pods and dealing with customer. I would recommend to all my friends!

ELIZABETH B on

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Judy, who delivered the U Box was fantastic!

NICOLE C on

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the staff were rude on the phone. checking out guy was ok. no one at the facility knew what was going on. I went into the store and no one was there.Not a clean and dry environment.

LAURA T on

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Excellent so far-boxes scheduled for final delivery tomorrow-3 days ahead of schedule! Staff: awesome. Boxes: great. Need more tie down hooks on the top/bottom/back. 4 hooks on sides: not very useful.

ROSE H on

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I thought the staff was lukewarm in their customer service approach.

ADIL V on

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There were some mistakes about my bills, probably because I was moving internationally and the service was not geared for this. Otherwise, no problems at all and I would certainly recommend it.

ERIC R on

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Helpful people clean facility I enjoyed my experience as a storage customer..

VIRGINIA Z on

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Uhaul made my move from Kansas to New York, a completely stress free experience. Thank you so much.

MATTHEW Y on

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I ended up having to pay more than my original price breakdown. I`ll cautioning friends and relatives - as well as suggesting they use alternate means of shipping and moving.

ADIL V on

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The lady who delivered the U-Box was very friendly and efficient. Great service !

MARTHA H on

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U-box was awesome! The whole process was so easy and everyone, every step of the way was very helpful. Thanks Judy @ Depew for making the delivery and pick up at my final destination a breeze!

PEGGY F on

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JUDITH IS FRIENDLY AND EFFICIENT. A PLEASURE DOING BUSINESS WITH HER! PEGGIE FOX

PAM M on

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People at the facility were nice, reservation got screwed up from the beginning and the room I was supposed to have wasn`t available. For a bit more $ I got what I needed at a competitor.

AMANDA C on

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The associate delivering the uboxes was great!She called before delivery, on time, friendly, got the boxes unloaded quickly.

KEDRA P on

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The only issue I have with Uhaul storage is that it is not prorated if you move out early. I will use other facilities for this reason.

ANNA M on

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The Buffalo location was timely in their delivery and communicative about when they would be able to pick it up. Although the delivery for shipping was delayed an extra day due to them being booked.

JARED L on

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I see that I was charged for my first month when it was supposed to be free???

KAYLA M on

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I am disappointed with the customer service, I was never told that I may not know when someone can come back to pick up and ship the box or I would have scheduled it differently.

ALEX B on

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Judy was outstanding, she was very helpful and patient, especially considering our crazy neighbors. I would definitely use UHaul again because of her.

SCOTT R on

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upon arriving the employees were very busy all day, however, professionally took the time to help me out and make sure all was well

DANITA T on

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I had a excellent experience from this location, the staff are very polite and courteous. I will definitely recommend people to uhaul especially to this location. Thanks for your support.

ANNETTE S on

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We stored our RV there securely and at a very decent rate.

PETER F on

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There is a damaged fence next to the gate entry for the storage units. Anyone could walk in and out, which is enough for a determined thief. Otherwise, an overall good experience!

SHANAH D on

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I drove all the way there to get my ubox and I had to wait an hour for.someone.to bring it off the forklift. Horrible. Never using uhaul again.

KATELYN J on

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I would not recommend U-Box due to difficulty with the store on the other end. This store was great - timely, very helpful, friendly. Judy was very nice, and even delivered my box on Saturday!

TALIA H on

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Judy was fantastic!!!!!!

CAROL M on

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I used the u-haul storage on-site and at the U-Haul storage facility. All service was excellent.

LEON D on

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Very, Very Good service. Thanks!!!!

THOMAS D on

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N/A

JOHN M on

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they gave me bad information and the rental cost me 3x as much as they told me

JAMES A on

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Judy has been professional and a pleasure to work with.

ANNETTE S on

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The service was excellent and the storage of our RV was most convenient and safe.

JOHN O on

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Great communication. Worked delivery around my schedule. Nice experience.

RICHARD S on

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Judy did a great job of delivering the U-boxes and explaining their operation!

SHANNA W on

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Judy was awesome in communicating to me that my boxes had arrived from Las Vegas and answering all my questions.

LINDSAY M on

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I highly recommend the use of a U Box. Judy went above and beyond to make sure everything went smooth. We will utilize this service again, thank you for taking such pride/care with our stuff!

STEVAN H on

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Everything arrived in good shape, hardly shifted from when I packed it.

JOHN O on

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Judy was great. Excellent communication, pleasure to deal with.

MOTAZ A on

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The pepole who work in there were not friendly and did not give a full explaintion about what sirvices they have and fees methods ect! IT WAS THE WORST U Hall ever vistied

WAYNE C on

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delivery driver was very very nice she explained everything before i could ask any questions.

BARB C on

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Could use more help to checking in or out.

STEVEN C on

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They had contacted us to let us know they were running a bit late, so we did not consider it an issue. We were extremely impressed with the service and support provided by U-haul.

TRACY M on

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I still have not had anyone call me back on a complaint file I put in on Sun 7/29/12 and a phone call made to cust srvc on Thur 8/2/12.

BERNIE M on

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Judy, and Jill who delivered the 4 boxes to our home were excellent, friendly and very helpful.

MARY H on

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Everyone at the facility was helpful and very friendly. I would suggest this location to friends and family.

LAURA H on

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I had a great experience with the UHaul on Transit! Judy was incredibly nice and helpful. I`d be happy to use them again and recommend them to friends!

KELLY W on

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The delivery rep, Judy, is amazing! Friendly, knowledgable and comfortable to talk with. She has provided the easiest and best customer service experience I`ve had in a long time!

KATHERINE Z on

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u-haul on main street was very rude and hung up stating my dolly was not there but the transit u-haul was proffessional correcting mistakes made. not recommend or use u-haul on main street.

ADRIENNE L on

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Excellent service!!

GARY G on

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Judy who isarefreshing change in a society that lacks customer service and knowledgeable staff. She was friendly and informative. Hope all the staff takes pride in their work.

BERNIE M on

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Judy was informative and friendly

SHERRY M on

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Judith Janik was extremely helpful, friendly, efficient! Her great attitude made this cross-country move a lot less stressful. I`ll definitely recommend you will use you again for my next move!

RYAN S on

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Customer Service the absolute worst ever!!!!

FRANK F on

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very friendly and knowledgable

JILL V on

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Judy was amazing and very helpful. She helped make my move less stressful.

FRANK F on

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friendly and courteous service and very knowledgable

CELINDA M on

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Our overall experience was great! The only issue was the amount of dirt in our hallway/unit for the indoor storage facility. Never clean or swept!

LISA M on

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Great service!

MARY H on

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The staff was very helpful.

ELLORA B on

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I was truely amazed how good Judy made me feel at home and the men there was very helpful also l want to say job well done thank you so much l really appreciate it

JONATHAN S on

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needed proper rehab work on roof

DAN S on

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Overall good

SHAYLEE S on

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Employee did not know what he was doing. He left me outside waiting at the gate for 10 mins. before i asked him again to open it.

NOAH B on

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Haven`t gotten it delivered yet

EUGENE C on

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ok

CAITLIN M on

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The woman that handled our account, Judith Janik, was more than accomadating. She went above and beyond to help with everything.

HELENE M C on

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I would recommend U Box to everyone. Service was excellent !!

THOMAS H W on

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very friendly and helpful staff.

VICTOR D on

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It was a great help to have the storage space on our return one-way from Rochester. Have told many about it already. Thanks!

DIANE O on

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I reserved on Tues on Thurs I asked for hall key for the first time I’m told $10/mo for 24 hr access. I cancelled, went to Uncle Bobs down the street and paid MORE but helpful staff 24 hr access.

DIANE O on

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Not friendly-didn’t feel welcomed. Still not sure how to open the hallway door when I go there after hours. Was told no bays available but when I told him I booked online he said he had two left.

DONNA S on

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one box had a door that was not lined up properly. Had to move lock latch to lock box. Otherwise everything was excellent!

EDWARD S on

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The Owner/Operator of the Pick Up location was very courteous and friendly. He assisted me very well with the pick up and pay process.

DENNIS H on

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2d box had a broken latch. The women delivering the boxes in were fantastic. The move was nearly perfect. Use of your blankets was a great help. Definitely recommend this mode of movement. Thank you

JEN M on

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Was told it would be delivered to my house, then told it couldn`t be and was told I could rent a trailer and then told I could not due to highway driving. Had to rent a 10ft truck. HUGE inconvenience.

ADAM S on

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Judy Janik was absolutely amazing and wonderful and extremely helpful. She went the extra mile for me. She is what made the UBox worth it.

KAYLARA M on

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very good, would recommend to anyone moving under pressure.. good prices and service

DAVID H on

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In Depew, JUDITH JANIK 799069 In Va Beach, YOLANDA PITCHFORD 825053 Both excellent workers with great attitudes!

BARBARA M on

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one negative thing we experienced was the gate leading to the storage area was frequently broken. we had to go into the store, show our license and pick up a remote. Everything else was great!

ROBERT W on

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RON G on

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Very good service - Judy was excellent and set the box up on a semi-hilly driveway perfectly!!!

ZACHARY W on

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Only Problem I had was the latch for using a padlock broke off the box. It would have been a simple fix but I didn`t need it at the time anyway.

SUSAN A on

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Judy is awesome!!!

RON G on

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experience was great - delivery was exceptional

ZACHARY W on

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The only problem was that the locking mechanism fell off of the box and I could not lock it.

CELINDA M on

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Easy service. Lots of confusion with staff around UBox, but much better during second visit. Should rethink staffing for high traffic times. Waited in line for over 15 minutes both times.

LINDA H on

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