Customer Reviews for U-Haul Moving & Storage of Bartlett

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bartlett

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Nicole L. on

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Ashley was so friendly and helpful!

willie V. on

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Everything were just great Thank you

Emerald F. on

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Mark W. on

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Robert S. on

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Regina W. on

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GARY A F. on

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The day we used the truck it was raining. The driver's door leaked bad and required me to dry off the seat before sitting down. When I checked the truck back in I asked if all was well with the truck and was told it was. When I received the email receipt, I noticed we were charged for the hand truck which we did not use and $14.40 worth of gas that I had refueled on my own so the gas guage read what it did when I picked up the truck. I am disputing those charges.

Peter G. on

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Agent was just not happy and looked miserable.

James M. on

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ALICIA S. on

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willie T. on

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Percie J. on

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Rickey H. on

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The lady who was working st the time really made everything much more pleasant and easier. I really appreciated the personal customer service,

Jennifer L. on

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The girl at the counter her name started w a "b" maybe Brianna never caught her name. She was so rude. I WILL NEVER RENT FROM THIS LOC NOR WILL I REFER ANYONE TO USE THIS LOCATION. I asked her what the address was? She literally looked@me like I was stupid&shrubbed her shoulders&said"No i sure dont" My advice is to get rid of her b4 she runs all your business away! I feel like i shld b refunded for my 2hour hassle w this whole situation,that cld have been avoided.

Kenneth T. on

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Leigh Daria S. on

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Speak with your employees regarding effective communication/customer service. At dropoff, the attendant's attitude was HORRIBLE, why it was so bad is beyond me but she made it very apparent that she hates her job.

Keith S. on

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Janese N. on

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Attendant and manager were rude. They told me to take the trailer to a different location 45 minutes away. When I refused, (because their location was what was on my contract) they told me they would charge me a fee to drop off there.

Elizabeth N. on

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Christopher S. on

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harell j. on

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DANTONIO SEALS Provided great service.

OLIVER G. on

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Just Keep Up Good Job ??

Brian M. on

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I would not recommend doing business with U-Haul to anyone.

Hayden T. on

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Very courteous. Left my wallet in the car and the employee made sure it was there and gave me a call to let me know.

Dianna M. on

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Damon D. on

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Great staff

ROBIN S. on

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Best U-Haul location in the Memphis area! Always a pleasure to rent from Tony and his team!

Stan W. on

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Lorraine H. on

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Thomas B. on

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Fix the mirrors. They are too loose, and tilt in and down, to where they're useless.

Billy J. on

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james E. on

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Very rude customer service at the location compared to great telephone customer service.

Olivia C. on

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The customer service I received was horrible. The lady working at the front desk was beyond rude, and one of the least helpful people I have ever encountered. The truck was great, but the process of being able to actually use the equipment was dreadful. She had a horrible attitude, didn’t answer questions, and spoke so quickly and mundane that I had no idea what I was actually supposed to do. She didn’t explain anything, and when I asked questions she sighed and rolled her eyes. I was hoping to catch her name through the process, because she was literally so rude that I wanted to file a personal complaint. As someone who works in customer service, and has for 11 years– she didn’t even meet the minimum requirements for her position. Because of the way she treated me, I will never be back, which actually makes me sad to say. It’s sad that I can’t use a great service, because the employees were so rude to me.

Devin C. on

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Brenda N. on

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Brittanay M. on

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I reserved a Uhaul 26in with 2 dollies on Sunday 9/8 for pickup 9/14 on Hwy 64. The customer service by the store manager was horrible. There were no dollies available despite my previous reservation. When we asked if there were other dollies that could be pulled for use he said “nah those are for the other trucks”. He was nonchalant and offensive. We asked about getting dollies from another location and he said “you can call them and see”. Obviously frustatrated we asked who could we call to complain because this was very inconvenient for our moved he then said “you can call my cell phone”. I called corporate and complained in the car. I will never return to this location. The manager Demarco (may be spelled incorrectly) had zero customer service and no concern along with a nasty sarcastic tone. We had to go to another U haul, rent dollies, return those dollies to that location and the truck to the first location. When asked we were told both had to be dropped of separate. SUPER INCONVENIENT !!!! Not happy with any of this.

Caroline G. on

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randy p. on

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Gate doesn’t work. Very disrespectful and lazy girl working counter. Send me to locked unit. Came out there with wrong key. Gave me another unit and didn’t change paperwork and email.

Debra F. on

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Great service!!! No problems with reservation.

RAYMOND P. on

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Not one problem the four years I rented the storage .

Tom J. on

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Staff was fine. But did not have what I needed.

Ernie K. on

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They met all our needs. And were very professional.

Josh S. on

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Easy access and great price.

Kalisha T. on

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I’m very Blessed too have my belongings at your facilities. Thank You 🙏🏾

Kristen W. on

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Toni took care of me during a stressful moment when moving from one home to another. Storage was available when I needed it last minute. Having truck & storage in one made it very convenient.

JALES C. on

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Very Friendly and professional environment

Jacob D. on

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Guy behind the counter was nice and helpful.

kish s. on

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Great company

TORRE S. on

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Pretty good service, had a unit ready within minutes and was quick with paperwork! It’s a busy location, but the security looks to be good.

Erin C. on

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Great service

Ronald W. on

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Wonderful service best yet hands down.

Michael R. on

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Temp control unit was clean. 2 outside units were filthy, trash & oil on floors, always blocked by uhaul trucks, crushed side made it hard to open the door and secure it.

CARL B. on

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Unit G003 leaks

Fred G. on

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went inside to et the clerk at desk know I was emptying the storage unit she was to involved in her cell phone, then she talked down to me like I was not suppose to interrupt her .

Tyler E. on

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No complaints

BENJAMIN B. on

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friendly, helpful staff. secure location

Lisa L. on

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The staff was always helpful, and access to the storage convenient.

Miriam K. on

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I was really hoping for a first months free specially since it is our 2nd unit.

KERRY M. on

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Staff was always polite and informative.

carl t. on

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Close convenient great price and service

STACY L. on

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Very friendly and professional.

Chris O. on

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Uhaul was very helpful in my time of need

Arleterrace S. on

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Great Experience!!!

CHRIS K. on

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With 24 hour access I was able to return my equipment even when jobs ran late. After four years of being a customer there was only one mistake I encountered and they corrected it quickly.

Jacqueline T. on

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Very satisifed

Tanikka c. on

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Excellent customer service!!!

debra d. on

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Gentleman was very helpful and courteous.

ABIGAIL N. on

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Goood place to do business

VALERIE T. on

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After u-haul took over it was often difficult to contact local unit. Prices climbed and new fees were levied for access and special locks etc. Access difficult w/trailers parked everywhere.

Adrienne W. on

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The staff here was very professional! The facility was clean and secure. I would definitely recommend and store here again!

MARY E. on

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No complaints.

Tabitha W. on

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Great place!

Denise O. on

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Thanks rented for over 8 months and had no problems. Denise Olson

Kelley S. on

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Great access for storage and truck rental. Security cameras in place to help monitor activity at storage units.

Joseph P. on

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It’s nearly impossible to get anyone to answer the phone here. Good luck getting them to call you back either, if you leave a message

David B. on

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always broken things in the drive way. never enough room. uhaul rentals always parked in drive way. expensive because of add ons that i was told had to happen when renting. slow service untrained

Eric B. on

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Dantonio is professional, and a great guy. He will take care of you. If I need anything U Haul, he’s the one I’m going to see. Even if it’s out of my way... Courteous, friendly, and professional!

leevester c. on

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Thanks yu very much.