Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was friendly and helpful.
Very helpful, friendly, and professional. We have rented from this U-Haul facility many times before, and we have always been happy with the service and friendly staff.
Everything was processed very quick.
The unit i rented was supposed to find all of my apartment i couldn't even use it because it was so small.
From Heather's mom who drove the truck: I first turned the trailer and tow dolly into Dahl's Mini Storage. The owner had to catch a flight for a family emergency so his area manager, Scott, took over. The men I'd hired to unload the truck locked my keys in the car. Scott bullied me and essentially said that if I didn't get it done immediately, he'd take possession of my things. I even offered to pay for another day and he said "no, just get your stuff off the truck". I called corporate and the woman there heard him. She said that to help, she was going to send me to another place to drop the trailer and it didn't have to be in until Sunday so I'd have time to hire someone else. (Scott scared them off) I asked about the charge and she said there'd be none because it wasn't my fault. I was so upset and shaky that I fell out of the truck when I moved it elsewhere. I was hurt and 911 had to send help. I'm still in excruciating pain. I was bawling while emergency services helped me. I've never been so upset. This is like a bad nightmare. I turned the trailer in a day early and received a bill of over $250 the next day. We already paid almost $200 over the original cost at Dahl's (and almost $80 for a storage bldg) and this shouldn't have cost anything. I've never had anything like this happen with UHaul. You're usually professional. I'm shocked and angry. The Uhaul place on 13th Street is the total opposite of Dahl's. They're kind and helpful.
My locker was broken into. The cop already knew how before he even saw the locker because he said they had already been there multiple times for the same thing. So that tells me the staff knew and still fails to inform tenants. No one ever tried to reach me from uhual. The cops have still never recieved any footage to help with their investigations.
one rear access door is currently not closing all the way which leaves the alarm going off.
Will continue to use U-Haul in the future.
I had 3 storage units. It was not explained to me that the alarm would be set when one unit was closed and the other units were still open.
everything was great
Everything went really, really well until I went to try to get into Bay 3/4. I wasn't told that the bay doors were locked and I didn't know how to get in. I went back to the office but no one was there to help (busy smoking out front) so I watched the monitor to see what other people were doing and I figured it out on my own. I would have preferred someone explaining it to me correctly the first time.....that I needed to enter my code twice in two different spots to get in. Otherwise, it was a very positive experience, just 30 minutes of crazy frustration.
The manager Leah was awesome throughout my entire rental period!
AFTER I moved out (and staff was aware) I received a late payment notice for the unit 2 weeks later!
Everyone except the GM was friendly and pleasant.
My move out request took several weeks to be confirmed, which was not expected. The facility was very clean and easy to access.
Loved the inside loading and unloading
Better communication is needed to explain the keypad security process for coming and going
Super easy!!
Super super clean storage units very easy to access
N/A
Very clean and well maintained facility.
Excellent service will use again thank you
Wonderful staff and customer servie.
The staff were all so helpful and friendly. I’ll definitely use U-haul again in the future. Thanks!
Very impressed by the cleanliness of the facility and how helpful the staff are with questions.
Had a miscommunication I’m canceling a storage unit, but staff was very helpful in helping me to correct the error. Very glad to have helpful people during a move!
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New, clean, helpful staff
Having the storage unit free for one month with truck rental eased the burden of moving so incredibly much. I will come back to uHaul time and time again because of that.
Could not be more convenient!
Took several attempts and several different employees to cancel the storage rental. Extremely unprofessional staff that took $104 out of my pocket with no regard to refund me the month I did not use
Clean storage units and great security. Staff were very friendly and helpful.
The gentleman working were friendly and helpful.
Exceeded expectations in all ways. After hours phone calls were answered, facility was very safe and secure. No complaints at all, highly recommended.
Very happy with everything
Excellent. Friendly helpful staff!!! Will rent again from uhaul
Great customer experience
Very good service. Very good location. I feel very safe keeping my belongings there.
Was treated unfairly and rude one minute into meeting with an employee. Was told our service dog was not allowed in the storage unit. She said the dog would poop and pee all over. Discrimination!
Excellent, clean, modern facilities. Lots of equipment to use to move your things safely and the nicest facilities I've ever seen
Leah was so helpful and accommodating! We were so happy we received our first month free! The storage units are so nice and easy to access.
The staff at uhaul are very nice
Staff was very helpful and answered all my questions
Staff was friendly and helpful. Pod was staged indoors for unloading and ready upon arrival. Overall a great experience at Fargo.
the staff was wonderful and very friendly and understanding the manager was really respectful and helping in my situation I appreciate there hard work and every thing they do to keep things in order
Very helpful
The staff here are friendly and very helpful. They were able to clarify and explain all the details i was looking on, for storage rental units.
I will definitely use this uhaul facility again if needed they was very helpful and understanding thank you so much for everything
The manager spokepoorly about another employeethat helped me complete myreservation for the van I needed. That was very unfortunate because the first employee I encountered was both nice and helpful
Super happy!
Very clean facility.
