Customer Reviews for U-Haul Moving & Storage of Alafaya

10,271 reviews

11815 E Colonial Dr   Orlando, FL 32826
(Hwy 50 E Colonial Dr @ Alafaya Trail)

(407) 275-9267

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 275-9267

11815 E Colonial Dr
Orlando, FL 32826
(Hwy 50 E Colonial Dr @ Alafaya Trail)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff is friendly, equipment clean, equipment not well maintained. Cannot recommend any UHaul product as I was previously unaware of how Uhaul trucks are gas hogs. In the past I have rented U-Haul trucks with considerably fewer issues with the rental, but I am now of the idea this will be the last time I choose U-Haul. The quality of service was very nearly a complete loss, but I will say that the staff at U-Haul Moving & Storage of Alafaya were very accommodating and the ride of the truck itself was smooth. The first problem I observed was that the headlights are completely out of proper aim. I drove this truck after dark for two nights, and it was very difficult to see. The second problem I observed was that there was no heat in the cab. Driving the truck was very difficult and uncomfortable, as it was freezing in the cab and the glass was completely fogged over. The third problem I observed, and what I am most disappointed about was that the truck consumes almost as much gas as a battle tank. My receipt shows I drove 59 miles, and before I returned it, I added a little over 10 gallons of gas to the tank, and from my receipt, apparently I was still short 4 gallons. If this is typical of how U-Haul rentals are now, I will be less likely to do business with U-Haul in the future.

Carl A. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
2.0

Truck was super dirty inside. Full of dog hair everywhere inside the cabin. Also the back had large piles of dirt.

Juan A. 
Rating:
5.0

I love the ability for evening and app check-in for drop off. PLEASE PLEASE PLEASE tell us when we pick up the vehicles that the mobile check-in requires photos. I had already dropped the keys In the key drop BEFORE knowing that they needed interior photos on the check I. App… Well you guys got 4 photos of the outside! LOL :-)

Romona K. 
Rating:
5.0

Customer did not leave a comment.

UDAYKUMAR D. 
Rating:
5.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

DESIREE F. 
Rating:
5.0

All was excellent!!! Mainly attention.

ROMULO C. 
Rating:
3.0

The a/c was marginal. The right rearview mirror would not stay fixed...any bump would dislodge it...a serious safety factor and the driver visor holder was missing, allowing the visor to hang down impeding the drivers vision. This truck should not be on the road.

DEBORAH U. 
Rating:
5.0

Customer did not leave a comment.

JESU C. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Charging a $20 convenience fee to drop off after hours is kind of silly. I held onto the trailer longer then needed because there “ may” be a fee.

LINDSAY G. 
Rating:
5.0

Customer did not leave a comment.

SIERRA C. 
Rating:
5.0

Customer did not leave a comment.

JULIO M. 
Rating:
4.0

Customer did not leave a comment.

TREVOR P. 
Rating:
3.0

The trailer that I rented leaked. Had to be from the roof because the tops of the items were wet as well as the floor.

ROBERT H. 
Rating:
5.0

Their drop off site is well organized and staf were very professional.

BOB B. 
Rating:
1.0

I rented two dolleys. I did the online pickup option so I did not check the back of the truck for the dolleys prior to leaving the Uhaul location. when I arrived at my house I discovered the dolleys had not been put in the truck. When I dropped the truck off, the Uhaul employee doing the checkout accussed me of stealing the dolleys.

Jeremy J. 
Rating:
5.0

The man whi helped me return was very good at his job. Personable and helpful

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
1.0

The truck has no working a/c. And uhaul said I drove 50 extra miles than what I actually drive and overcharged for it. Never using usual again.

Jeffrey Y. 
Rating:
5.0

Customer did not leave a comment.

PHIL H. 
Rating:
5.0

Tamir was very helpful and went above and beyond to make sure my storage and uhaul truck rental went as smooth as possible. There are so many stressors that come along with moving so to have great customer service was extremely helpful.

Stephanie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE F. 
Rating:
5.0

Extremely helpful staff.

SHARON K. 
Rating:
5.0

Thank you!!

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

SYED A. 
Rating:
5.0

Customer did not leave a comment.

LILIANA M. 
Rating:
1.0

The visor from the driver was broken so it was hanging it was difficult to see and the person at the counter he was very rude saying that he was he wasn't supposed to be there that he feels sick and if he feels sick why was he there sickening everybody else ? then he gave me the keys here the truck is at front i when outside and the truck was blocked with another two trucks!! Then he never told me that i was supposed to do the inspection on the phone.

JOEL M. 
Rating:
5.0

Friendly fast service

Liz S. 
Rating:
5.0

Customer did not leave a comment.

LAURA G. 
Rating:
2.0

Customer did not leave a comment.

BROOKLYNN L. 
Rating:
4.0

I picked up a U-Haul that was extremely dirty on the outside but decent in the inside. I ended up washing it myself as I was not going to pull this dirty trailer to Miami and back with my SUV.

RAFAEL G. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE C. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

SANDRA F. 
Rating:
1.0

Customer did not leave a comment.

ali W. 
Rating:
5.0

Customer did not leave a comment.

LINDA N. 
Rating:
3.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

MICHEL M. 
Rating:
5.0

Excellent

EDWIN P. 
Rating:
5.0

Everyone was so helpful and polite!

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Everything was smooth and easy the lady in front desk was super cool and down to earth i dont remember her name but shes a blonde white lady super cool and helped me out quick! Deff would come back here and refer people to this location. 10/10

Ramil R. 
Rating:
5.0

Thank you!!!!

D ANGELO R. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

AHMAD K. 
Rating:
5.0

Customer did not leave a comment.

Yinmy T. 
Rating:
4.0

I think these vehicles could use more preventative maintenance.

RICHARD W. 
Rating:
1.0

Garbage never use again worst ever I don't care

ALFONSO M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORIMAR A. 
Rating:
4.0

Your website can be kind of confusing. Simplify it. When I called into the Uhaul location I wanted my service from, their willingness to help superceded my expectations exponentially at a 1000. Good folks you have representing you at Alafaya Trail and Highway 50 (E. Colonial Dr. Orlando, FL). They know what to do when I cannot figure out the website.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

Art K. 
Rating:
5.0

Customer did not leave a comment.

armando G. 
Rating:
5.0

Customer did not leave a comment.

UDAYKUMAR D. 
Rating:
5.0

Quick and easy drop off that took less than 60 seconds. Veryy happy.

Marco J. 
Rating:
4.0

the young man running things was very efficient and helpful

DANIEL A. 
Rating:
1.0

No visor, headliner hanging down, truck ran poorly

DAWN C. 
Rating:
5.0

Customer did not leave a comment.

ZAID BASIL A. 
Rating:
5.0

Customer did not leave a comment.

EDWIN B. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Nothing! Tamir was great to work with and helped me address my needs.

Dennis M. 
Rating:
4.0

The experience with the app was horrible, documents such as Driver's licenses, etc should be asked for and uploaded before hand at the time of the reservation not while at the site stuck in the rain and the cold.

Hesham M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER E. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo A. 
Rating:
5.0

Every person or location acted as a separate entity with no accountability with my rental issues. I Had everything go wrong but no one seemed able to help rectify any of it...

Joe D. 
Rating:
5.0

Employees were very friendly knowlaedgeble and professioal.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Customer did not leave a comment.

Ben T. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

The staff was professional and a pleasure to work with.

KAMAYU R. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
5.0

Customer did not leave a comment.

Wendy C. 
Rating:
5.0

none, it was perfect! Thank you.

LUIS G. 
Rating:
4.0

Customer did not leave a comment.

RONIKA A. 
Rating:
5.0

Customer did not leave a comment.

LUISA T. 
Rating:
2.0

First when I walked jn the store nobody was there at the front I had to call the store so someone would come out to help me over all horrible service

BRANDY J. 
Rating:
1.0

Customer did not leave a comment.

LIVY C. 
Rating:
5.0

Always a great experience at this location

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

GORDON H. 
Rating:
5.0

It was very simple to rent the truck and to return it. Well done.

ELLIS G. 
Rating:
5.0

Customer did not leave a comment.

jose p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA B. 
Rating:
5.0

Customer did not leave a comment.

christopher W. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
3.0

Customer did not leave a comment.

ZHOUZHOU Z. 
Rating:
5.0

Outstanding service. I was in and out without any hassle.

SHAMAR T. 
Rating:
5.0

Andrew was fantastic. Wonderful person. And very very capable. He did precisely what he said it would do in less time than he said it would take him. Workmanship was perfect. Advice was perfect. I can't say enough good. He installed a near-invisible bumper hitch on a Beamer. The only thing that slowed him down was getting the part from another store.

Sherod D. 
Rating:
5.0

Customer did not leave a comment.

EDWIN F. 
Rating:
4.0

Customer did not leave a comment.

TANYA S. 
Rating:
5.0

Customer did not leave a comment.

ZOE B. 
Rating:
5.0

Customer did not leave a comment.

LE ROY D. 
Rating:
5.0

Customer did not leave a comment.

Marcia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence E. 
Rating:
3.0

I chose the #1 drop off location. When I dropped it off, they had no record of the drop off. Fortunately, Tropicana accept the vehicle.

TERRENCE C. 
Rating:
5.0

Customer did not leave a comment.

UMBERTO C. 
Rating:
5.0

Customer did not leave a comment.

asheley g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas d.  |  First Impressions 
Rating:
5.0

I've rented storage before but this was a great location because of the manager Rachel. She was friendly, knowledgeable and made my storage experience wonderful. Keep up the good work Alafaya U-haul! Laurie L

Laurie K L.  |  Overall Experience 
Rating:
3.0

I rented outside storage and on many occasions my unit was blocked with uhaul rental trucks if i needed access before 7pm they moved them for me but after 7pm I was unable to use my unit

gary c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariana M.  |  First Impressions 
Rating:
5.0

Mr Chestnut was excellent!

Angel C.  |  First Impressions 
Rating:
5.0

Rachel was very helpful

Michelle D.  |  First Impressions 
Rating:
5.0

Rachel and her team at the Orlando Alafaya location were absolutely amazing. They went beyond and made my move flawless. Thank you again Rachel

Laurie K L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LE ROY D.  |  First Impressions 
Rating:
5.0

The staff was very nice and helpful. Easy pickup and drop off. I should had come here 2 years ago. Thanks for everything.

Jeff C.  |  First Impressions 
No reviews have been submitted for this location.

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