Customer Reviews for U-Haul Moving & Storage of Alcoa Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Alcoa Hwy

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Dan D. on

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They did not have the truck that I reserved and said the $50 guarantee did not apply. What good is it then, false claims/advertising. Once I had to go to another location over ten miles away to pick up a truck because they didn't honor my reservation.

Dawn B. on

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Talk about "bait and switch!" I'll never do THAT again! I refinish furniture and own a Prius-c, so when I find a bargain piece of furniture, I HAVE to rent or use someone else's truck. Even a small pickup truck will do. I rented the only size pickup truck you offer. Had it for just shy of two and a half hours, drove it 32.7 miles and . . . was charged $68.36. I'm sorry but that's just ridiculous. Never again.

Gene C. on

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John C. on

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wesley h. on

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John and his team were commiserate professionals. We had to change plans and move quickly and convert our final U-Box to a truck rental so we could move abruptly, and they made it happen. They went out of their way to accommodate our needs. Much appreciated.

Nancy A. on

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The truck I requested was not available. I had requested a 15' truck and was offered a 17' truck, but in the end neither size was available. I ended up with a 10' truck that did not have a ramp, which made it a hardship for the people loading and unloading my piano. The rep at the location offered me an appliance dolly, I thought as compensation for them not having the truck I requested, but then charged me for it - I did not use it. The truck itself worked for size but was very hard to drive. If I went over 50 mph it started weaving across the road, and I was fearful of losing control of it going up the mountain.

Lynn W. on

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JIM C. on

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bill w on

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Staff was very courteous and took the time to explains how the operation works.

JOSEPH C. on

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Robert C. on

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Excellent service from the rep who helped me, and his colleague who remembered talking with me on the phone and pitched in with information that made the entire transaction go faster.

michael r. on

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The assistant manager matt was awesome in helping me get my car secures to the tow dolly and the dolly securing to the rental truck. His attitude was amazing and really helped make a stressful day for me much easier. Seoously, he's the man!

Scott M. on

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The staff were very nice, friendly and helpful

Vickie B on

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Nothing

Krystal M. on

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I got charged for $12 in gas when I did fill up to the same level in my opinion

ROBERT H. on

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Great manager and help! Very clean!

JAMESA T. on

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greg a. on

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Rob M. on

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I completed online check in so it went fast at the counter when picking up. The staff was friendly and helpful. I will rent here again in the future. Tip: if having to travel toward knoxville from this location, turn right on Hwy 129, then cross bridge and exit onto I-140 South, stay in right lane, then immediately exit right back onto Hwy 129 North. It's a clover leaf intersection. Crossing Hwy 129 from UHaul to go North can be very dangerous.

KURT R. on

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The trailer I reserved was not available when I got there. Was sent to another store 20 minutes away. Was promised $50 for missing the commitment. Have not seen anything.

Steven O. on

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FAIRFAX D. on

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Michael L. on

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RAY M. on

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Locate U-Haul providers need to be updated and better trained in renting the U-Boxes. Eunice Gewerk from Alcoa was great in getting my rental worked out and delivery was exactly as she noted with time and delivery.

LEEANNA L. on

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Kimberly T. on

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Jennifer B. on

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I use this place all the time! The guys are always helpful and nice!

Martin M. on

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Drinks & snacks!

Brad H. on

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My account was charged twice and still hasn't been fixed.

Michael C. on

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JIM C. on

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BILL R. on

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shannon s. on

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excellent staff at both locations.

Kenneth B. on

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Matt handled both the rental and return and did a great job. I hope to work with him again.

Jessica P. on

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Dan T. on

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sonya l. on

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Excellent customer service...The customer service rep's name was Matt and he was pleasant and very helpful! Would recommend this service to all of my friends...5 star service

JIM C. on

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Gary M. on

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Bettye G. on

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Staff very helpful. There was excessive steering play on truck. At least three inches. I would rent from them again.

Thomas R. on

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christine m. on

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JIM C. on

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JOHN M. on

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Very good service. Getting and returning truck was quick and painless. Will use again if needed.

Donald R. on

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Shawn T. on

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Jonathan C on

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My Ubox delivery driver was on time, polite and very accommodating. She really has made the start of this experience a very positive one.

Jan M. on

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Everything was good. Thanks!

larry r. on

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Tech did not notice reciver should have been adjusted for correct height.

Lindsay B. on

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The customer service representatives on the phone and at the pickup location were nice and helpful, however I reserved a truck within 10 minutes of my home but ended up having to drive 20-30min to pick up a truck that was twice the size that I needed. I was compensated, but I don't believe it was adequate. Plus, I feel that renting a vehicle with less than a full tank is not appropriate, especially for someone moving to another state. Gauging how much fuel you need to return the truck with is nearly impossible and having to fill it up to begin with is a hassle.

Annie B. on

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See above.

Holly D. on

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JIM C. on

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CHERYL E. on

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Claire L. on

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Jerry A. on

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maggie h. on

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You can work on your scheduling/phone center. I had an appt for the 18th when I had took off work early to come but then you just rescheduling without letting me know. So I rescheduled for the 26th. I get a call on the 25th asking why I if I was coming to my appt, I explained that I couldn't come I had appt on the 26 they said we don't have a hitch installer tomorrow. I said well I need it by the 30th cause I'm leaving for the beach, the reason I was needing the hitch. So the make me about for Sunday the 28th at 11. I drive 45mins to the uhaul store on Kingston pike (I was told this was the only one that could install the hitch) only to get there and be told they couldn't do it and changed my appt to the 1st!!! No one called or even told me they had changed cause I would have told them I wouldn't be here and that it didn't work. I explained to the guy at Kingston pike that I needed a hitch today, he called a few store and told me that I could go to the Alcoa store. Joe was nice and got the hitch on fast.

GABRIAL R. on

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William was extremely generous and helpful! Made my experience fantastic. As my first experience, I'm already sold that I wouldn't consider another for this service.

dale c. on

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Customer service was just ok (not bad, but definitely not great). I need a truck in a just under a month and will look for another location...

Shelley C on

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Matt is an excellent employee so helpful thank you!

JIM C. on

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JIM C. on

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Mike D. on

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The drop off was great and easy. The receipt that was e-mailed was incomplete, as it did not reflect the previous amount paid. Please review and send me a full receipt for my records. Thanks, Mike Davis

RICHARD S. on

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PAUL K. on

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This location is situated on an extremely busy road. There is nothing you can do about that, but it make for pulling in and out extremely dangerous.

John J. on

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Great service. Very knowledgeable and helpful! Thank you!

JIM C. on

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Brent S. on

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RICK F. on

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michael s. on

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It was a awesome brand new van definitely would rent from them again

JIM C. on

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PING Z. on

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JOHNNY A. on

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Pick up wasn't that good, guy acted as if it was an inconvenience to assist me, but drop off was ok, guy helped me all he could and was friendly.

JIM C. on

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If you look up the definition of customer service youll see a picture of the Alcoa Uhaul location. This crew is always friendly, curteous, and kind to everyone who walks thru the door

Kristina S. on

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LARRY D. on

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J LEE h. on

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Andrew H. on

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David L. on

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William B. on

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JIM C. on

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Uhaul should consider a rewards program for renting. The more you rent, after 10 rentals you get a shirt, after say 100 you get "the bicycle". Clay???? Lol Every time i have to deal with the competition im reminded as to why UHAUL and Alcoas Store are my preferred way to move.

JIM C. on

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This week i used 2 uhaul locations. One was im middle tn and the other was Alcoas Store. To give an idea of how good This store is, after i pulled away from the other location i called alcoa. Not to make a reservation but to tell them how much i truly appreciate their work ethic and atmosphere no matter who it is when you walk through the door. Ive said they are hands down the best store in east Tn. Now in my opinion they set the pace for the entire state

BOBBIE s. on

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Larua W. on

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Douglas G. on

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Customer service staff was friendly and efficient.

ROSCOE G. on

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Colin M. on

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Sai R. on

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MICHAEL F. on

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COLIN M. on

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Jeremiah M on

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Excellent

Rene C. on

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anita h. on

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Michael B. on

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This is, by far, the best U-Haul store I've ever used. Fast, efficient and friendly, every time.

gregory m. on

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Performed the drop off inspection promptly, asked me about the trailer (did it need anything that I was aware of), had me unhooked and on my way in short order.

JIM C. on

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Clay ive tried multiple times to negotiate for the UHAUL bike. John has been able to withstand my offers thus far. Maybe the next GM will be easier to negotiate with OR you allow him to let me have it. Point being DONT let John and his team go anywhere!

JIM C. on

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I wasnt 100% satisfied with my expereice so ill have to come back for another this week! Vs penske, budget, and Enterprise not just Uhaul but the crew at Alcoa are VERY difficult to beat. These guys always treat me like one of them

Chris R. on

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paul m. on

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Matt and the guys were very professional,, very kind and the most appropriate welcoming committee for the area !

Jacob D on

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The U-Haul employees were very nice and helpful!

lawrence g. on

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Check tire pressure.

Frank V on

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There was a guy there that was showing me where the unit was. But did not know how to get in it. He must have been a new worker

Kevin N. on

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Lloyd A. on

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Sam M. on

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Tim C. on

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Helen M. on

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Michael B. on

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jcristy d. on

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Very nice facility. The employees were also very helpful.

john r. on

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Tammy S. on

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This location is always great!

Lloyd A. on

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The drop off service was great. The employee ( did not get his name) was a pleasure to deal with. The Alcoa facility is clean and very well organized for ease of dropping off or picking up U-Haul equipment of any size.

Elizabeth M. on

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Employees could be friendly the guy helping me was very brusk and the manager helping the guy next to me was a bit sarcastic to the customer he had

Dale S. on

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sharon c on

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The U-boxes were a great way to move across country.

lori s. on

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I had a wonderful experience, only thing I would say is when you pay for a month and move out a week after paying, you should be credited for the amount left on your months storage. Because likely you will be renting that storage out to someone else and getting paid again for that storage unit.

Mike S. on

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JIM C. on

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We rent alot of equipment from this location and have never had any issues. John W. and his crew are the best crew ive expereinced in quite a while. No i wasnt paid for this review but supercharging a JH for me would be acceptable as payment.

RONALD H. on

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Greg G. on

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GLENN W. on

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Greg G. on

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Howard B. on

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Curtis K. on

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Paid for extra 20 miles went over by 1.1mile so when received email receipt was charged 44 cents plus 5 cent taxes .49 yet returned truck with 3/4 tank fuel only had 1/2 when picked up. 1 mile over and uhaul needs that .44 ridiculous.

JAMES P. on

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The facility was nice, staff cooperative HOWEVER this was not the location I requested to pick up the truck. I requested a location right down the street from my home and then received an email the night before I was to pick the truck up, stating I would have to drive 30 minutes down the highway to pick up the truck. This was obviously very inconvenient because I needed the truck by 12noon and could not get it until 4pm plus had to drive 30 minutes away instead of 3 to pick it up. So I got to pack an entire truck in the dark in 30 degree weather thanks to UHAUL. Next time I will try a different truck rental company that won't make last minute changes that negatively affect my move. VERY DISAPPOINTED with the truck scheduling main office.

paula p. on

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Rachel G on

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Great customer service. Kind and friendly

Dale H on

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Very friendly personal and helpful !!!

Robert M. on

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The trailer was older and in working order but the fenders were in poor condition, latches not working very well and when tipped up in travel position it was leaning in close to the car.

KIM W. on

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MAUREEN F. on

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RONALD L. on

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Everything was great I just dropped the auto transport off and left. They took care of the rest. No problems. Thanks.

Lynn M. on

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fred f on

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Very friendly staff !!

anthony w. on

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MAUREEN F. on

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WILLIAM k. on

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Jolanda J. on

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Peter W. on

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They were friendly and very helpful.

Todd A. on

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RAE H. on

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They return location people really super nice I pulled in they inspected the truck real quick make sure the gas was in there and they were real friendly and they got me in and out within 10 minutes I would definitely recommend this location and their people I can't remember the guys name who checked me in but he was awesome and I would not hesitate to recommend that store

Heather C. on

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Don't make it so much that people think oh heck yea 19.95 n it ends up bein over 100$

James F. on

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It was perfect!

MAUREEN f on

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John was very helpful and polite. He showed us options, and completed the transaction quickly Justin took us to look at our units, and was helpful

mittie h on

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Excellent service!! Very clean and secure storage facility, BUT you desperately need elevators available to all units.

LOUIS a. on

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Pat O. on

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Scott A. on

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The website gave me problems trying to pay before I picked up the truck. I had to pay at the store. Fix it.

lyle j on

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Excellent

THERON W. on

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Great!!

HEATHER P. on

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Friendly staff and access to the location is great and well lit. Pleasant experience and would definitely chose this drop off location over some in the area. It was worth driving 25 minutes to this location (and it saved me some money, which is nice since moving expenses add up quickly).

lisa w on

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We had a top notch experience with this U-Haul location. John Webber was very helpful and friendly. Excellent service!

Jeff P. on

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I would like to say Matt and Will represent you company very well. Both of them went above and beyond their basic job to help me out. Matt and Will realized I didn't have an outlet for to hook up the lights for the trailer. Matt and Will attached a plug so I was able to use the trailer. I was in a bind and I really needed the trailer at that very minute. Matt and Will could of easily turned me on my way but they took the time to work it out. They don't know how much they helped me and saved me. Matt and Will appear to be an asset to your company and represented you in a very good light. Thank you very much!!!

Jennifer R. on

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Connie G on

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The guys were especially friendly and helpful.

Bettylou N on

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Eunice was top shelf. She is an asset to to your company.

LEROY B. on

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LEROY B. on

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Great people to deal with I have move alot over the years with the military for 25 years. And I have use U-Haul 3 times and the move was great with John and his team was top notch.

mel k. on

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nothing

lori s on

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I just wish I could have reserved the space, didn`t need it till the end of the month, so I`m paying for 3 weeks I didn`t need.

steve b. on

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Great experience. People and service were excellent.

DENNY S. on

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Tom M. on

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This is my go to uhaul place. Everyone here is awesome.

Kurt h. on

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Mandy Lynn R. on

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The oil light kept coming on, I had to pull over multiple times. It double the length of my trip. Then I had to pay for extra milage, which would not have happened if I wouldnt have had to pull off of the interstate so many times. I am completely appalled by the performance of the Uhaul truck. I deserve some sort of refund! I also, will not be renting with Uhaul again. I jist rented with Penske last month and had NO problems!

CAROLYN S. on

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The service was quick and the people were very nice

Lexie M on

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Eunice Geweke delivered and picked up our pods and she was great to work with.

Judy T. on

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Great customer service.

JIM C. on

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JIM C. on

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TERRY C. on

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The only thing that I would suggest is to make the trailers so that straps can be attached. The slots in the wood rails do not allow enough room to attach the strap hooks. I usually buy some HD cable ties, run them through the slots & attach the straps to that.

Brenda L. on

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jason r. on

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Pricing is misleading. We were quoted 30 plus taxes and paid over 100 dollars. Very ridiculous for renting a truck for a couple of hours. Could have rented a car for a week for that. Nickel and dining customers is crazy.

Beau C. on

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JIM C. on

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JOHN M. on

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Stephen L on

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Very clean and friendly staff, the manager chercked me in and he was very knowledgeable, and polite. I will definitely come back and use this location.

christopher c. on

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JOY F. on

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bill k. on

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I have used this U-Haul location several times now and every time has been excellent customer service.

Jeff W. on

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Fred Y. on

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THOMAS S. on

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Only thing I had to do was clean the windsheild inside and out. Not a big deal.

Craig R. on

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I asked to rent a truck along with twelve moving pads; however, no pads were provided to me. Not only was I charged for renting moving pads on the front end (which I never used because they were not provided to me), but then I wake up today to find that UHAUL is charging me an additional $12.00 for not returning the pads. They were never in the truck even though I paid for them. Therefore, I cannot return what was never given to me. UHAUL did not meet my expectations since it charge me for equipment that it neglected to give me, and then by charging me an additional fee. I will not recommend this location to anyone due to poor customer service.

Belinda K. on

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CARL B. on

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BRIAN C. on

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Tom M. on

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Easy to use, good people

don r. on

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Jim W on

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Great staff and facility.

joanne z on

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Staff was very flexible and pleasant to deal with.

james s. on

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Very friendly great customer service

CHARLES Y. on

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Need to bring back Military discount and have senior discount

JEREMY E. on

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Great experience, staff was very helpful.

mike m. on

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These guys did a great job and looked out for me on being a few hours late on the truck, because I told the manager about being put behind a total of about three hours because of the dolly.

TIMOTHY J. on

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William H. on

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Noted that the Truck seemed to have mechanical issues the AC would not work at times; the truck had a alert light wrench that would show up at times; it also cut off when sitting, I was concerned on the drive that we were going to make it....

DWAYNE o. on

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Fantastic! Reserved a car dolly and staff was very professional and got me on the road quickly.

Andrew P. on

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RICHARD J. on

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Robin J. on

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A sign letting you know where to drop it off after hours.

angel m. on

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sherman b on

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Staff was very helpful with my needs and facilities are very nice.

Austin S. on

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tom b. on

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Julie H. on

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steven n. on

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PAUL J. on

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Chris W. on

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The man who processed our rental was rude. Additionally, the truck only had a quarter tank of gas.

Robert M. on

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The guy helping me was rude and sour. The vehicle was clean and ready to go. It was as if he made the experience hard-to-do. Everything else was great. Just the one guy help me was a douche.

Kris M. on

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Very unhappy with the fact I was given a truck with no ramp or lift gate when I was moving alone with no help. Wasn't offered any apology and no one seemed to care. Very sore from lifting everything into the truck.

CARL F. on

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I had to extend my rental by one day and as usual, they were helpful and made everything easy.

Chelli L on

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Wonderful service and can`t beat the price! I was already on the phone recommending them to a friend as I pulled out of the parking lot!

rachel f. on

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Nicholas O. on

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RICK F. on

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I am pretty sure I talked to a call center when I called in to schedule my rental. I didnt enjoy talking to him at all. I have rented the AO many times and I didnt need him telling me what I needed.

Joseph L. on

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Quite expensive for a one day local rental.

susan t. on

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All the employees were just great. The van was very clean and we'll maintained . The employees very friendly, helpful, and great group of people. I will go back to this Uhaul again. I also will tell all my friends about them.

Kay E. on

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I was told there were 3 quarters of gas in the tank and that I needed to fill it back up to that point. There was actually substantially less than a third but more than half full.

CHRIS W. on

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tommy r. on

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Staff was very friendly will use them again

JOYCE R. on

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Every time we are here we are treated fantastic. We come because of that even though their are other u haul rental places closer

Charles G. on

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Instructions on the particulars of the vehicle you are renting. Particulars = The different buttons on the dash, the gear shift, tow/haul button. Besure that the truck is winterized when going to places that have freezing weather. The windshield washer either froze and burst, or a hose came off. It would not hold washer fluid. We were a couple of hundred miles from our destination or we have gone to a local U-Haul place to have it fixed. Windshield froze over going through the freezing slush and had to stop to clean it off. Our truck was ready to go as soon as we arrived at the pickup point. People were very nice, and except for the windshield washer problem, the trip was good. Nice truck!

steven c on

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Everything went well.

S- ME e. on

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darrell y on

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Two of the three staff members were excellent. One staff man was completely unprofessional in the mean way he talked to us about parking in front of the building.

DEAN B. on

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Do not include the dolly if not requested please as it can get in the way of loading. Thanks!

TIM T. on

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Nothing. I really thought y'all did great

Ernesto J. on

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Great customer service. Had my truck ready. Good experience. Thank you

Daniel R. on

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Rebecca B. on

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James G on

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I used U-Boxes and Pack-Rat for this move. U-boxes were much easier to use and work with. I highly recommend them!

Mike R. on

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john d. on

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Michael I. on

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Wipers were worn out. Heater fan made excessive noise. Dash area not clean needed wipeing down. Over all a good experience.

MATTHEW M. on

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Matt was amazing 5 star rating

LOUIS C. on

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PAMELA T. on

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Awesome customer service!

amy s. on

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My reservation got mixed up (type of truck and amount of rental time) but they were quick to fix it at no additional charge THANK YOU movingsuxks

Shane P. on

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kristin b. on

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Christine M. on

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Prompt & courteous service all the time! Very clean storefront!

Jerry f. on

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Very very good

John M. on

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sally b on

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The only problem I had was that I wanted a 10` by 10` storage unit that wasn`t available. This is a very popular storage facility.

Lisa F. on

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David V. on

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Excellent service. Great crew. Second time renting from here and have no complaints.

WAYNE B. on

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Check alignment of truck. Seemed to pull to the right.

DAVID L. on

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donna n. on

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jim c. on

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John did such a great job with helping get this move started. We had a miscommunication with the reservation but got it handled. Took truck out and had to return immediately for maintenance reasons so they switched us to another 26' and send us on our way. If you want service, dependability, and a crew you can trust this is the uhaul location.

jim c. on

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Great location great service great people. Uhaul should have a program like frequent flyer miles for their customers but for rentals... Rent 10 pieces of equipment get your next one half off. You need a perk program for marketing, no one else does that anywhere.... Industry innovations, youre welcome.

Matthew M. on

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joy r. on

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JAMES P. on

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John R. on

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joshua m. on

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The employees acted like they didn't know how to use the computers. The gas fuel gauge was lower than the mark level on the contract. When I opened the back of the box truck there was a lot of dirt and grass, but also a half eaten slice of pizza in the back. When I returned the truck after 6 hrs of use the employees tried to charge me for two days use because they entered in the computer I had the truck for two days. Maybe customer service education and competence training could help.

DAVID F. on

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ash tare

Jackson T. on

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Keith D. on

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Rented car hauler. It worked great. Great experience. Fast in and out. Awesome.

STEVE d. on

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Not at this time.

cindi m. on

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Shaun C. on

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jim c. on

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It would be great if the trucks came with box monkeys. Cars have trunks therefore trunk monkeys, uhauls have boxes. Trunk Monkeys would work for bananas, friends "work" for beer and pizza and movers work for alot of money.....Joe could be there uhaul liason and trainer cause hes head monkey at alcoa. Lol.

kathleen w. on

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CHRIS B. on

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David D. on

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Great place. Very, very large.

Veronica M. on

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Misty H. on

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LARRY B. on

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Customer service is great. Enjoy renting from these guys.

aaron L. on

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This location is staffed by the most inconsiderate, rude, unprofessional people I have ever had the inconvenience of dealing with. The obvious price gouging makes it like adding insult to injury.

Larry R. on

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David V. on

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Nothing. They were fast, friendly, and professional. The transaction was straight-forward and they didn't try pull any shenanigans when I returned the vehicle. I'll be renting from these guys again next month.

PAMELA L on

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The only thing I had a problem with was going to my unit and the light in my area would be the sensor for the light to come on. It was very delayed. The lights behind my unit would come on mostly.

Blake W. on

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Your staff is not friendly at all and tries to make your life rough while you are there.

Dawn I. on

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Paula S. on

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Great staff. Very friendly and helpful. Didn't have to wait in line to get service. I hate moving, but they made my experience awesome!

GEOFFREY K on

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4 times in 2 years Uhaul claimed my check was late and I was fined. My bank confirmed the checks had been mailed well in advance of the due date. Who was at fault? The bank, the USPS, or Uhaul?

Mary P. on

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Chris H. on

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robert c. on

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Tammy D. on

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Everyone I had contact with treat me with the upmost respect. Office was clean and well maintained

BILL R. on

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No comment

GEORGIANA D on

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Always extremely helpful and knowledgeable staff.

Amjed M. on

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Thanks a lot

bridgette f. on

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Fifth time renting from this location. excellent customer service. Vehicles always in excellent condition.

MIKE I. on

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Best experience I ever had Mike isaacs went above and beyond to make me fill as if I was dealing with myself could not have asked for anything more..... Great job

Cal H. on

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Elizabeth S. on

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reed k. on

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Melissa M. on

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Make sure the employees actually communicate the correct hours of business when asked. I rented a truck and specifically asked what time I needed to have it back for inspection and I was told 7. I rushed to get back by 7 only to find out they actually closed at 5.

JOHN C. on

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AGAIN, GREAT CUSTOMER SERVICE!

David M. on

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raj s. on

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Agent email the receipt but could not open it. Asked them to email it to me in different format and have not received or heard from them.

JIM C. on

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jim c. on

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BRITTANY O on

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Very good security and the staff is friendly. Only suggestions would be later hours on weekends as that`s when most people move.

BECKY P. on

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chris c. on

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JAMES M on

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impressed with staff and facility!

Michael P. on

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They're always awesome in Alcoa. I'll drive past all of the other rental locations just to go up to Alcoa to get what I need.

patrick h. on

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Katie H. on

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Quick check out. Friendly staff. Would recommend to anyone.

Cory H. on

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Andrew C. on

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Very professional service. Thanks!

Tim S. on

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JEAN K on

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I was very pleased with my U-Haul experience. Thanks!

JEFF E. on

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DAVE T. on

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KERRY D. on

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Nothing to improve. Staff is amazing. Answered every question. Was very polite and helpful. Best selection of vehicles I've ever seen at a u haul before and such nice employees. Thanks!?????

jim c. on

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The trunk monkeys were a great touch as i didnt really need moving help. However they threw bananas at Joe when i turned the truck in and one ran off. I did try to return them tho so i hope theres no "missing equipment charge". Despite the monkey business, the Alcoa location is by far the best dealership in the greater knoxville area

robi g. on

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Michele T. on

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I've used this location before this trip and it is always clean with plenty of supplies and helpful, organized personnel. They had everything taken care of when I called to get checked back in this morning. Short and sweet after a long rainy trip!

DENNIS G. on

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Diana F. on

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MARC M on

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None at this time.

Andrew C on

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Delivery of box was very professional, helpful, punctual, and informative. Thanks!

JUDY D on

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Best way to move !

RACHEL G. on

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Love them and use them everytime I've moved !!!

James P. on

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Joe and John got me in and out several days before my scheduled install. It was very quick and easy. This location also installed a hitch on my wife's Subaru a while ago and she had no complaints either. Thanks

John J L. on

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First this uhaul store is amazing! Anything uhaul or storage related they have in stock at your fingertips. The car hauler trailer I rented was older but clean and in great condition. I towed it 600 miles trouble free! The service was perfect. "John" was working the counter along with another gentleman. Both were experts in their field. The other gentleman left the counter to assist me in loadong my Jeep. My truck needed a wiring repair for lights however they completed the repair and had me on the road in under an hour. The price of the rental was as quoted online when i made my reservation. Thanks for amazing service uhaul alcoa

Jesse C. on

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Chery K. on

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Once again excellent service and value! Each and every one goes the extra mile to make sure all goes smoothly with the rental. Thanks guys! ??

geoffrey f. on

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troy c. on

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The brakes on this truck were grinding severely. The tie rails on the I side were so close to the wall, I could not get a tie strap in, also could not adjust driver mirror.

Gordon M. on

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Marjorie R. on

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Lisa S. on

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prentiss m. on

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MELISSA G on

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Very safe!

Linnaea A. on

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They were great.

David W. on

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Chris L. on

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Jerry P on

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What a pleasant experience. Never had an issue with anything. Also please thank Eunice our delivery person.. She was very helpful.

Chery K. on

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So simple, friendly, Excellent service, and incredibly economical!!!! Thanks for making this move so easy????

Art T. on

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Newer trailers

matthew m. on

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Thomas H. on

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The entrance is unmarked and caused me to drive an extra mile to return to the correct road. For Uhaul to put a mileage limit that close is ridiculous, especially since the closest location was closed on Sunday. Bad policy

Carrie H. on

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HAROLD C. on

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Very friendly and helpful. We just needed a truck for a quick move of a piano everyone was very helpful!

David S. on

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The vehicle was in great shape and customer service was very satisfactory. Everything was well organized which I like, as there were labels, warnings, and intstructions on the vehicle, premises, and contract. If you wanted me to select "excellent" instead of "above average", then I would have needed to be greeted as soon as I walked in to the customer entrance (I had waited around 5-7 min before anyone showed up) and the premises roads/parking lot would be resurfaced, as I was not fond of potholes and bumps. Thank you U-Haul for an overall positive experience!

PETER R. on

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SONDRA W. on

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Julia M. on

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The truck and everything I ordered was great, but I pre ordered everything online, and it was not ready when I came to pick up the truck. The guy helping me almost made me feel bad for asking for the things that I already paid for, and he would have had no idea that I had ordered anything if I didn't mention it. I also asked him a few detailed questions to which he asked me to repeat myself because he was not paying attention. I like to crack jokes and enjoy life, and I felt like a burden being there. With a $700 bill, you would think the guy could pretend like he cared to give great service or even smile at people. Maybe he was just having a bad day...

RONALD C on

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All accommodations and interaction at this location was above average.

Forrest O. on

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Free hot fresh coffee!

Tim A. on

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Tim A. on

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joyce a. on

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bobby h. on

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Nothing would recommend U Haul

James K. on

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The pickup and dropoff were excellent, but the amazing part was when my hitch failed (non-uhaul equipment) while on the road. Drew Case (U-Haul Marketing Company President of South West Ohio) happened to be driving by and stopped to help. He gave me the hitch from his personal vehicle and sent me on my way. Talk about going above and beyond! Thanks again Drew!

david h on

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Bruce D. on

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George A B. on

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michelle c. on

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The price was ridiculous! I got quoted one price for two days, when I return the truck they charged me triple the amount! Will not use again! Better off hiring two men in a truck....smh

Tera M. on

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Luann R. on

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rory s. on

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Nothing to add, everything went great.

jennifer w. on

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Loved the air conditioner. After moving wow.. my experience was awesome.

Brandon H. on

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Customer did not leave a comment.

CAROLINE S on

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Very clean and secure

TONI W on

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Linda N. on

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Not a thing. This place seems to be top notch.

Randy H. on

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Great equipment, excellent service!

Seth R. on

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JIM C. on

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ANNAETT S on

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Staff is very accommodating and courteous.

jim c. on

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Everything was wonderful except for the mysterious Leprechaun that stole our packing blankets between alcoa uhaul and madisonville. The head green man at the corp store (John) jumped on his rainbow of connections and got us some gold (moving blankets) from the local mom & pop shop. He may have some gremlins working for him but he doesnt feed them after midnight so all worked out just fine and ill return next week for the beating to continue. Hopefully ill win more rounds next week but im not scared of the fighting irish. And yes this is meant as 100% positive feedback for those with less than (crap happens) humor

chuck f. on

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Alfred H. on

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Stanly the guy checked me out &I in was awesome he is a value to u haul

Brian J. on

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Howard J. on

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James S. on

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Excellent experience. Used online reservation and check-in which made things go very smoothly.

karin r. on

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Very friendly, quick and easy

David P. on

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margaret m. on

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Bruce G. on

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JIM C. on

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STEPHEN J. on

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STEPHEN J. on

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steve l. on

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JAMES M on

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friendly staff-good experience with van rental and storage unit setup.

Linda N. on

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Nothing

LINDA N on

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Everyone was very helpful and I found I could not get all in the storage i had and they made point to find me one that would work.

Matthew G. on

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The employee, Matthew, who helped me when I returned the truck was amazing and very helpful.

GREG H on

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Staff and service good. Storage unit not convenient for Knoxville residents. Price too high on large unit. Only unit where I could get the month free from U-haul.

Walter B. on

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This was my first time using U-Haul. It was a Great experience. Everyone was nice and the guy who hooked up the trailer went above and beyond friendly customer service! He even fixed a fuse problem on my vehicle. Prices were reasonable and the staff was helpful.

John K. on

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Matt went well above the norm in customer service. He personally bought an electrical adapter needed for the trailer and let me borrow it for 1-day. Saved me $15. Definitely not necessary but he offered that as an option. Greatly appreciated.

joshua s. on

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You could fix problems that are caused from another uhaul store.. That is the purpose of uhaul being a corporation you all work together.. The owner is rich enough he could afford to take a few dollars off when someone spends almost $900 in a rental and then gets their personal items ruined by no fault of their own!!

Edward B. on

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Low tire pressure warning light was on by the time I was pulling out of the parking lot.

jim c. on

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Customer did not leave a comment.

Matthew R on

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Driver was excellent. U-Haul is lucky to have an employee like her. very positive and proffesional

BELINDA E. on

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Good experience

James S. on

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Do online rental and early check-in. Dropped the truck and keys off after hours and got an email receipt the next day. Smooth transaction.

Brandon M. on

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I reserved a week in advance and when the time came,I was told that the truck and time I needed weren’t available. I had to drive 30 miles out of my way to pick up this bigger truck on alcoa hwy. They offered no apologies, because apparently “a reservation doesn’t actually reserve anything.” very poor service.

CYNTHIA J. on

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Customer did not leave a comment.

barry e. on

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The vehicle leaked into the mom's attic on both sides. Also one tire was did not have enough tread to tread water.

Bruce L. on

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Windshield wipers were wore out.....rained on trip...not safe

LEELON D on

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Thank you for a great storage facility

DAYNA j. on

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Customer did not leave a comment.

Bryan P. on

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Very easy in and out. Perfect set up!

Jason W. on

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George A. on

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Rick H. on

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You need to be more upfront with consumers!!! You have BIG signs in the windows that say things like $19.99 or 29.99. By the time I got done it was around $100.00 for a 17 footer which I had half a day and went less than 30 miles. Didn't cost much more to get a big truck for two days, move from Murfreesboro to Knoxville and drop the truck in Knoxville.

ROBERT L. on

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Staff were all friendly & helpful.

Kathy W. on

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The man who actually waited on me, last name Webber, was very condescending in attitude. All others (another woman behind the counter, the guy who gave me the truck, and the man who took the truck at the end were all very friendly and service-oriented.

Deborah R. on

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jim c. on

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Customer did not leave a comment.

andrew p. on

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Place was very well organized, staff were knowledgeable and friendly.

jim c. on

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We had a tire on our jh that felt down and had some separation anxiety from the blount county so when we left it got All flat and tired. Had to call break down to bring a tire that was full of life and ready to work. First experience with a truck issue. Doesnt stop me from coming back and harrassing uhaul employees more. Nice attempt tho.

john k. on

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Customer did not leave a comment.

Otis H. on

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Nothing, John and his staff are excellent. They are courteous, knowledgeable, and always have my truck ready as scheduled. I have rented 5 or 6 trucks from this location in just the last few months and many over the last several years. Great inventory on boxes. Excellent!

WILLIAM B. on

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excellent services'

Megan S. on

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That was the fastest, easiest drop-off of any rental equipment I've ever used. The guy met me outside with a handheld scanner and I was done in like two minutes.

Tommy B. on

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RANDY C. on

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Terrence S. on

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Caroline S. on

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Chip S. on

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UHAUL CENTER O. on

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Very clean equipment ,check out and check in very fast,Thanks!!!!!

rory s. on

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Everything worked great.

King C on

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Eunice was amazing and extremely helpful. She represents UHaul in a professional and helpful manner!!!

Michael F. on

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Customer did not leave a comment.

TERRI P on

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Eunice is a great person to deal with. She is very pleasant and professional. I appreciate all she did for me. Thank you very much. Great experience!!!!

Jerry F. on

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Customer did not leave a comment.

David L. on

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Nice, clean location. The initial person had trouble signing me in (his machine kept saying I had driven over 1,000 miles, yet the math said 977, so that took 15 extra minutes). I also alerted them about the passenger door lock.

Michael C. on

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Customer did not leave a comment.

KARLA M on

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The owner was very helpful.

Steve F. on

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Erin P. on

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The poster explaining what to do after hours was in a bad location. We dropped the keys and then seen it because it was right next to the key drop but not very obvious.

George A B. on

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Customer did not leave a comment.

wendy a. on

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mark k. on

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Jayson P. on

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Patrick T. on

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John S. on

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CHRISTINA M. on

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Sarah M. on

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There was only one person working... he said he had 2 people call in or no show... very long wait but the guy was working very hard to get to everyone fast!

Bruce F. on

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There was a closer location that would have been easier. This was not the fault of the pickup location.

James H. on

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Customer did not leave a comment.

Lisa S. on

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GREG B on

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Excellent experience

jim c. on

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Janice A. on

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The people who work at this uhaul are always so friendly and helpful.

COLE W. on

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Rachel S. on

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Monica B. on

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adam o on

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Eunice Geweke was the, U-Box Customer Care Rep that delivered our Boxes. She was on time, friendly, was great on the forklift! I would recommend U-Boxes to anyone, especially recommend, Eunice!

kathy f on

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Eunice, at the Alcoa facility, was an excellent representative.

james k on

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Good communication very helpful

DAVID F on

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Y`all done good. Thanks !

SARAH M on

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Staff were helpful and friendly, They even helped me find the address of the location where I needed to drop off the trailer.

JOHN S on

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Amanda D on

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The Lady that delivers the Uboxes was wonderful she went above and beyond helping me.I will continue to use U haul, because of her wonderful customer service, and professional attitude..

TERRI P on

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Eunice has done a wonderful job. I would highly recommend her. Thank you very much. Terri Poe

DIANA W on

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I don`t understand why refunds are not issued. I paid for 3 full months, but did not have the unit for 3 of those weeks. Last pymt went through June 9 and I closed the unit June 17.

Thomas C on

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Service was good

BETH K on

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Level of service was excellent

ELENA B on

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Service was very good My concern is your promotion said I would get a month free with a trck rental -I was still chrgd told I would get a refund for the month when I closed my acc I hope that happens

Nicole Y on

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Eunice in Alcoa was exceptionally helpful going above and beyond to help me!

T`LENE H on

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Very helpful

VINCENT F on

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The Staff was very helpful, we did ask if we could deliver our current storage POD to the facility so we could unload the items and load them into our U-Haul storage but this was denied.

HARRY F on

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I will use U-Haul always.

WILLIAM B on

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0 customer service you are a big Corporation in my little self doesn`t matter to you because you have so many customers I will not be back

rhonda s on

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The delivery woman was a rock star!!!

JAMIE B on

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Always friendly and helpful

MIKE R on

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no issues in 2 years

DENNIS K on

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Nice facility

ALEX D on

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After 2 1/2 years storing our RV at a competitor`s facility, we decided to give Uhaul a try. We were NOT told that 24 hour access was not available would cost an extra $10 per month!

THOMAS B on

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John and everyone else was great to me. I would never recommend anyone else but UHaul. Thank you for everything.

KEVIN D on

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was very satisfied with both my storage unit and my rental of a uhaul trailer. will definitely rent from them in the future

Dale T on

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Eunice, the driver, was exceptionally helpful and friendly. She arrived at specified time and waited for the box to be loaded. I hope all staff are as great as her.

JULIO R on

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You really cant beat a clean facilty with great customer service. My previous experience with the uhaul down 411 next to shell was horrible. Webber does a great job running this spot.

BEN D on

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John and his crew were amazing. Good prices and great people.

MIKE H on

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Had very good service and they took care of us. Would recommend them to any of my friends that need a place to store there rig.

DARRELL B on

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Best Storage unit I have ever used. John was helpful and the staff was very friendly. I highly recommend using this Self Storage and U-Haul. Thank you very much.

REBECCA W on

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This was my second time renting a storage unit from here. As always the service was great. If I ever need another storage unit I will come back to Uhaul!

COY C on

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The assistant manager was extremely helpful and professional. I just arrived before closing time and he went above and beyond to get me checked in and show me the ropes. Thank you

Gordon D on

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I want commend Eunice Geweke for going out of her way to satisfy my requirements. Outstanding job!

ROBERT B on

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Several problems with access card not working....two price increases and initial price increase over what I was quoted from GM.

KEVIN D on

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Very friendly and knowledgeable staff clean and had ampil supply of moving stuff as well as great storage units I feel very comfortable trusting them with my stuff

GREG B on

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Great experience. Friendly and knowledgeable staff

BRETT M on

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Was told so many prices it was confusing. I wasn`t sure what I was purchasing because by the end I was paying 20 dollars more per month than what I thought I was supposed to be paying...

JOHN M on

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stored my motor home there one of the main reasons covered electric without notice you went from 24 hr electric to 2 hr which was not enough tried to talk to district manger would not call back

ROBIN S on

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Great service in alcoa. Corporate office not so much. They screwed up my billing.

TERESA P on

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Exceptionally helpful.

TERESA P on

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Exceptionally helpful.

CHARLES P on

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I was very pleased with my experience. The sales associate that assisted me was extremely knowledgable about His job.

SUSAN H on

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Anna in the office was quick to find solutions to my needs and made my experience a great one!!!!

Ashley G on

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When I initially called the 800 number for uhaul I was told only 4 boxes. The Alcoa location was amazing on providing me quickly another box and were amazing about waiting as I loaded it.

Doug P on

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all the way through the project, u haul did everything they said they would do, the staff was well informed and helpfully. I would use the service again

CHRISTINE R on

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The staff were friendly and very helpful, answering questions before I even asked. I`m very pleased with my decision to store here.

SHARON B on

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Hands down the best storage facility in the Knoxville/Maryville/Alcoa area. Great, friendly, and helpful staff clean and secure storage facility. Highly recommend!

KRISTEN H on

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Thank you!

Russ O on

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Eunice is wonderful to work with. Great experience.

WILLIAM D on

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It was great

JOHN F on

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It was great

Richard H on

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Eunice was awesome. Communicated well at every point during the process and followed through on everything promised.

VALERIE C on

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Great guys very friendly

BARBARA D on

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Great facility

RANDY D on

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....

BARBRA W on

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I feel very comfortable dropping items off in my storage unit. The facility is clean. It is exactly what I needed for my situation including a fair price. Staff was very nice and friendly. Thank you!

CRYSTAL Y on

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It was excellent.

Deborah O on

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Eunice was wonderful. She was so helpful. Would defiantly recommend them.

JASON T on

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All is well.

JOSHUA B on

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Some of our furniture was damaged beyond repair. We never received compensation for the damaged items.

Ed W on

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Mark and staff friendly, professional and very helpful. Glad we chose Ubox.

HERIBERTO F on

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Great staff!

ANGIE N on

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Excellent service!

REBECCA F on

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Superior in every way! I am 100% satisfied!

BENJAMIN C on

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I have nothing bad to say but only a suggestion. Several times i have seen costumers waiting due to not enough moving carts. Maybe add a few in the indoor storage facility.

WARREN S on

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Excellent service and facilities

Russ O on

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Eunice is great to work with.

CHRISTINA M on

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Staff friendly and very helpful! Facility clean and well maintained.

Jennie S on

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Eunice was among the best I have ever worked with, I`m thankful I had her to make my move much easier!

Russ O on

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Great experience. Eunice is very helpful and friendly.

WILL R on

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We were pleased with access and having truck rentals available when we needed. We didn`t have to rent a truck from another facility.

Carrie E C on

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It was good except the day sraff didn`t leave advance notice for the weekend staff. Uhual`s phone center loops through and doesn`t let you get through to the actual site. Otherwise good.

MATTHEW K on

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Trevor provided great customer service. Something that unfortunately is not so common anymore. Great job Trevor.

Joann B on

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Pleased

RONALD B on

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One of the greatest U-Hall`s I haver been in.

HERIBERTO F on

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The staff was incredibly helpful and awesome to work with! I would highly recommend this facility to anyone.

EMILY A on

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This was a great, stress-free experience! The staff was very friendly, and the facility was nice and clean. I would definitely recommend this facility to others!

KRISTINE S on

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Polite, quick and helpful employees.

CHRIS B on

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Great service all around

JIMMY J on

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I thought UHaul had an excellence facility

JASON T on

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Great Service and Fast!

PAUL M on

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Convenient to campus.

DENNIS G on

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Exceptional help in making my move easier. Thank you

MICHAEL W on

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Units and security was great. Had a short wait to be helped due to other customers, but not bad.

KRISTINE S on

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Manager was friendly and helpful, especially considering it was a holiday. Thanks again!

NANCY M on

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Mark is a very nice and friendly pearson and very helpful all the staff there are very nice with the excption of one i have used this uhale facility many times and plan to use it in the future

KENNETH G on

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Excellent service and helpful staff

RICHARD H on

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Truly best facility I ever used. I spent 30 yrs in military, moving alot, and your Alcoa location is tops. Your manager and office staff was friendly And most professional. Dick Hostetler

CLARE W on

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They changed size of truck made it larger, also changed where to return truck.

ASHLEIGH B on

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Uhaul storage is very great climate controlled storage place. Very good prices as well. If I have to put anything back in storage I will most definitely reuse uhaul.

melissa b on

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Service was perfect!

TODD M on

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Would highly recommend mark and his team for rental and storage needs

BRENT C on

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Staff is very friendly and the storage units are very secure and clean. If we ever have to put something in storage for any reason I will definitely be coming here again! Thank you!

THOMAS J on

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This is probably the nicest facility I have ever used. It`s convenient and the staff is great. The only two complaints I had were the price kept creeping up and the closing hours were`nt convenient.

TIM AND AMANDA M on

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Trevor was very helpful and couldnt have been friendlier. He was well spoken and very polite.

GIRA M on

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I arrived at Alcoa they didn`t show a reservation for me. I was so stressed out that I cried in the store. Miss Anna Marie quickly accommodated me by reserving the last storage unit. Thank you!

MATTHEW K on

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Very good service.

KTEVINQ H on

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THE BEST IN TN!

MINDY W on

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Mark Hutchison was fantastic to work with. He went out of his way to be friendly and extremely helpful. This man deserves a raise!!!!!!

MARC W on

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Mark Hutchison exceed all my expectations. A great expereince.

IYONNA B on

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I am completely satisfied with my experience at U-Haul Alcoa Hwy. The entire process from beginning to end was smooth and painless! Great customer service and facility!!!

GENE B on

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great

JAMIE D on

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Great facility! Very clean! Very helpful friendly customer service.

KENNETH G on

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The GM Mark Hutchison was extremely helpful and gave my wife an I a tour of facility. Trevor Pauly completed the transaction and was extremely helpful as well.

JOHN S on

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Wehave been at the unit about 6 times so far and every time we have had issues with the card swipe machine and the alarms. The card has been replaced once, but didn`t seem to do any good.

FRANK F on

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Staff is very friendly and knowledgeable.

HEIN M on

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Staff was very helpful. Almost a perfect experience.

JEANETTE W on

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The staff was very friendly and helpful - highly recommend them.

AMANDA C on

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Great management

John G on

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The lady in charge of bringing the boxes and picking them up was incredibly helpful and nice. It was a good experience to work with her.

JOHN P on

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Mark and his crew are top shelf. Courteous, helpful, professional. The facility is the best in Blount County. Highest recommendation!

Lonnie j on

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Eunice worked with me and exceeded my expectations as well the receiving U-Haul in Prescott Valley

STACY A on

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The service is excellent...the nicest and most professional staff!!

SCOTT G on

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I will use them again.Thank you.

JOAN M on

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Excellent service, very helpful employees.

JODIE G on

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Very clean and safe storage facility and awesome staff

DON C on

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I had a unit here for a year and a half and it was the best storage facility I have ever used. I would highly recommend the place to anyone. Thanks for the great service to Mark and crew.

DONALD M on

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Mark and his staff always seemed to go above and beyond to take care of whatever issues or questions that I had. My experience made me feel like I was renting from friends and not a business.

PATRICIA I on

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I would definitely come back if I should need storage again

ROBERT C on

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Excellent staff, management and facility.

JOHN L on

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Mark is great to work with. He really goes out of his way to help. John D. Lee

BARBARA D on

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the facility and staff were excellent and meet all my needs

BRUCE B on

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Highly recommended, a very positive experience great people! All future storage, moving/packing supplies or truck rental will be requisitioned from this location. bb

DEBORAH A on

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Everything was excellent!

BETTY O on

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very good

THOMAS H on

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Management of the facility was beyond expectations always welcoming and helpful.

KURT M on

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Little pricie but overall a excellent experience!

MIKE H on

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nice friendly staff.

LEELON D on

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Outstanding storage facility

JOHN S on

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Excellent customer service

PATRICIA D on

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Great staff, just seem like very busy and may need more on some days.

ANDREW D on

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if you truly want to know, I would need more than 200 charactors

CARLY P on

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Mark is always the nicest guy and very lovely to work with.

JOHN S on

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Wish I had not cancelled my RV storage site. Management was outstanding through out my stay and exceptionally cooperative.

SHELBIA N on

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Eunice was excellent. She went above and beyond at all times. The office staff also were of great help with any billing issues or questions that I had. I would highly recommend Uhaul to anyone.

REBECCA W on

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Really nice employees. If I had any trouble Mark Hutchinson was always a great help.

MICHAEL P on

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Great bunch of friendlyhelpful folks who made setup pleasanteasy...a nice facility setup, with good security...

scott f on

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Eunice rocks. She singlehandedly navigated the mess you have created online with several diffent depts not comunicating with either customers or itself.

WILLIAM W on

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Very happy with this storage selection, had a 5 x 10 reserved, staff found a 10 x 10 on same floor that was better suited to our needs! Great service!

RICARDO M on

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Went over allotted miles, was led to believe when I reserved the truck that I had more than enough miles and if not some additional miles would be added. I was charged for going over on miles.

JOAN M on

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Mark and Greg were very helpful and professional in all area.

ERIN S on

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every thing was very well explaind clean quite and apealing

TAMI K on

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Best storage place we`ve ever used. Excellent staff, very accessible, would highly recommend them.....

SHARON F on

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Amazing management at this facility. Mark Hutchison and his staff are very personal and helpful. When you go into this facility it is like you are family. Great experience. Thank you, Sharon Foust

MIKE H on

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Nice facility and helpful service. I recommend others to use this facility.

TERRESA B on

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Very good experience and helpful staff -we will definitely consider using this facility in the future!

CHERYL H on

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Very clean and secure. Would recommend them to anyone

AMY R on

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Eunice at the Alcoa Uhaul was absolutely wonderful! She was a great communicator, friendly, and did everything with great efficiency and ease.

WES J on

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Very positive experience. The reason for turning in our space was because we bought a larger RV. Hope to get a 40` space when it opens up.

KURT M on

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Highly reccomend

JOHN S on

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Mark, the manager was outstanding!!

DENNIS K on

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Very clean and need Mark is very dedicated to his job and works well witH the public.

CALVIN L on

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Experience was excellent

CHRIS S on

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The man at the desk, don`t know his name, who helped us was fantastic and made using U-Haul storage very easy. thanks to him and U-Haul C. Showers

JOYCE F on

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I really appreciate the ease of using the storage unit y always felt safe in the building. Mark was extremely helpful and professional! He knows exactly what customer service is about!!

ALAN B on

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Mark and his staff are excellent! This is our second time using the storage facility and they are second to none! I highly recommend them for any moving and storage needs! Keep up the good work!

NANCY M on

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The u haul on alcoa hwy is excellent they are alway very nice and helpful!!!!!!!!!!

JOANA E on

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It was excellent. They were very helpful friendly. I would recommend it to others.

JORDAN R on

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Staff is terribly rude and very unhelpful. Asking the guy questions on price and he just shrugged his shoulders. Manager ended up helping me...nice guy

KURT W on

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The staff was fantastic!

RYAN G on

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Great facility!

ELSIE F on

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Mark was great! Very professional, couteous and customer friendly!!

JOE J on

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hyiougblghln.

JAMES D on

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We had our RV parked at U-Haul. We were generally satisfied, with just a few minor issues.

KIMBERLY B on

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This worked out better than we could have imagined .... Just perfect and Eunice was wonderful!

BARBARA H on

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If the rates had increased within reason I would not have moved my boat out of the facility. I did not use electric. just parked. The increase was unreasonable.

GEORGE D on

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VERY NICE AND YOUR HELP WAS VERY HELPFUL. I HAVE RECOMMENED IT.

JUDITH C on

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I was very impressed with the excellent and efficient service. U-Box is a great idea.

RICK F on

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Temporary rental, but had great experience during that time

LANCE L on

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Very well maintained and clean. Very secure with helpful staff.

CRYSTAL B on

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Everyone was nice, helpful, and friendly

AMANDA E on

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I had a great experience. They were all very professional.

BILL S on

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Service above and beyond expectations but due to weather delays took longer than I expected. Upon delivery positioning made it difficult to open doors for emptying.

WILLIAM B on

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Greatly appreciate all the staff assistance I received.

PAMELA Y on

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The process was made better by Eunice. She made the whole ordeal tolerable. It seems the only problems we had were when she took vacation and there was no one to do her job correctly.

JAMES B on

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Great staff and excellent facility.

SARAH W on

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The delivery driver was very friendly and got the boxes there quickly. I had just had a bad experience with pods and this was a much better experience. I`ll use you guys again!

BETH C on

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Eunice was amazing! We didn`t think there was any way she`d be able to get our U-Boxes to our house, but she used the fork lift to get the boxes to our home. Super friendly. We thought she was great!

TAMI C on

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Excellent personalized service!

STEVEN C on

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The staffMark, the general manager, was extremely helpful and courteous. The facility is very clean and secure and we are very comfortable have our posessions stored there.

ROBERT C on

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Great help from the staff!

CHADWICK F on

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Very reliable and courteous people at this store!!

TRUDY L on

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From the pickup in Antioch CA till the day I cleared out my Ubox in Alcoa TN I received EXCELLENT service from Uhaul! Mark and his crew in Alcoa TN are AWESOME!! Thank you!

CAROL M on

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Wonderful convenience, and Eunice was very pleasant and prompt!

SANDRA S on

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Eunice? from the Knoxville office was AWESOME! She was timely, knowledgeable and personable...you need more like her!

CAROL M on

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What an amazing convenience!

RICHARD B on

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Pleased with staff and being shown the RV spot before paper work -

NELL M on

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The lady, Eunice I believe, was great to work with. Extremely helpful!

JASMINE H on

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Mark was fantastic!!! A very nice and friendly professional man!

SHEILA L on

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Would not use Ubox system again would not recommend to anyone.Boxes too small Moved boxes out 2 days past 30 day period- was charged for 30 days. Ridicules it is not prorated for 2 days.

AUSTIN W on

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Fuck you and your fees

WILLIAM K on

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Interior dimensions are not as advertized - Smaller

KEVIN C on

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no problems at all

CHRIS J on

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Delivery person went above and beyond. She asked very specific questions about exactly where we`d like the boxes placed.

SHANE T on

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The staff was great to deal with.

SCOTTIE S on

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excellent service

MARY O on

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The manager at this location is very helpful and is a great people person and is an asset to U-Haul. Mary Overbay

RICHARD C on

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Eunice was great! Thanks so much.

TAMMY M on

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The U-Box reservation was not a pleasant experience, but the delivery and set-up was great.

RICK T on

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I was very happy with the staff and all that i could store at this facility! I received A1 service from your staff and will come back again to do business there!

CYNTHIA E on

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Everything was perfect!

PAMELA Y on

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There is a small tear on the outside of the plastic covering for the box. Just wanted to make you aware so that we are not charged for the damage.

JUDITH C on

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My son suggested this to me and so far I am so glad he did. Great concept!

SANDRA Z on

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The team at Alcoa was great ! Eunice? who helped us was very friendly and helpful. Great speedy delivery too !

CHERYL F on

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Both the manager, Mark and his staff person provided above-and-beyond customer service and assistance.

KEVIN L on

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Great service great facilities! Feel really good about our things being at this location.

DEBRA S on

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The pickup storage good shipping bad. Took 19 days told 2 wks. Recvd 2 boxes 3rd box lost, we recvd it a wk later. The latch had been pried open damaging our lock. Staff friendly and helpful.

TODD H on

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THE BEST STORE I HAVE EVER SEEN!

SCOTT R on

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The manager and staff were very helpful and went above and beyond showing me the facility.

DAVID J on

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A service, fitting the needs of most customers. A lot of flexibility is afforded. Needed are more tie down devices on the sides, like lower and higher for stacked items.

LISA J on

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Great service. We had to order another pod and they delivered it within 45 min. Awesome staff and awesome to work with.

STEVE M on

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great location by the Hwy.

JOHN S on

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The woman who delivered and picked up our U=Boxes was excellent.

SHERRY B on

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Would still be there if we hadn`t moved.

ANGEL C on

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Love this place! Customer service is amazingly excellent!!!!! Staff is wonderful and so helpful!

BEN K on

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I don`t know the name of the person who assisted me, but I was impressed with his courtesy and knowledge.

WILLIAM K on

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Best way to move your goods on a limited budget.

PATRICIA W on

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Eunice was very helpful and the moving company Angry Ducks were very, very good. They were careful with our furniture and yet they got the job done in a timely manner

CAROLYN M on

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everything was very good after i got . the girl that delivered our ubox to our home was very nice... she does a wonderful job.. ty UNIS* Carolyn merritt

LINDSEY C on

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With only one delivery driver in East TN, it was difficult to have on-time delivery dates and times.

NICHOLAS T on

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No hassle, easy, friendly people

MELLISSA Y on

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I had been trying all day to get a haul truck, and the 800 number was rude and would not help me get a truck. The manager of the Alcoa store found me a truck

ANGELA H on

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I was shown my storage unit, where it was located, and how to work my card. The staff member was very patient in answering my questions.

SHERRI C on

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Eunice Geweke was a God send My experience with U-Box out of Phoenix was a nightmare. But she really turned it around. You should feel Blessed to have her on your team!

SAMUEL C on

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I would definitely recommend this facility. The staff was very helpful and friendly.

PATRICIA W on

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800 customer service,placed on hold a long time -disconnected, called again -rep couldn`t help- ended going to store and assisted better. future help-list items =fill one box

LONNIE R on

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Robbie and Eunice were superb in their efforts to make our move a smooth one. They were thoughtful and caring about our needs. I would recommend them to anyone to have their goods moved. Lonnie

CONNIE P on

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Would use again if I should need storage in the future.

DONNA H on

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Everyone was very friendly and helpful. Loved Eunice. She is delightful and was ahoy to deal with.

RONALD B on

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