Customer Reviews for U-Haul Moving & Storage of Alcoa Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Alcoa Hwy

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Curtis K. on

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Paid for extra 20 miles went over by 1.1mile so when received email receipt was charged 44 cents plus 5 cent taxes .49 yet returned truck with 3/4 tank fuel only had 1/2 when picked up. 1 mile over and uhaul needs that .44 ridiculous.

JAMES P. on

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The facility was nice, staff cooperative HOWEVER this was not the location I requested to pick up the truck. I requested a location right down the street from my home and then received an email the night before I was to pick the truck up, stating I would have to drive 30 minutes down the highway to pick up the truck. This was obviously very inconvenient because I needed the truck by 12noon and could not get it until 4pm plus had to drive 30 minutes away instead of 3 to pick it up. So I got to pack an entire truck in the dark in 30 degree weather thanks to UHAUL. Next time I will try a different truck rental company that won't make last minute changes that negatively affect my move. VERY DISAPPOINTED with the truck scheduling main office.

paula p. on

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Rachel G on

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Great customer service. Kind and friendly

Dale H on

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Very friendly personal and helpful !!!

Robert M. on

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The trailer was older and in working order but the fenders were in poor condition, latches not working very well and when tipped up in travel position it was leaning in close to the car.

KIM W. on

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MAUREEN F. on

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RONALD L. on

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Everything was great I just dropped the auto transport off and left. They took care of the rest. No problems. Thanks.

Lynn M. on

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fred f on

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Very friendly staff !!

anthony w. on

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MAUREEN F. on

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WILLIAM k. on

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Jolanda J. on

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Peter W. on

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They were friendly and very helpful.

Todd A. on

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RAE H. on

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They return location people really super nice I pulled in they inspected the truck real quick make sure the gas was in there and they were real friendly and they got me in and out within 10 minutes I would definitely recommend this location and their people I can't remember the guys name who checked me in but he was awesome and I would not hesitate to recommend that store

Heather C. on

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Don't make it so much that people think oh heck yea 19.95 n it ends up bein over 100$

James F. on

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It was perfect!

MAUREEN f on

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John was very helpful and polite. He showed us options, and completed the transaction quickly Justin took us to look at our units, and was helpful

mittie h on

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Excellent service!! Very clean and secure storage facility, BUT you desperately need elevators available to all units.

LOUIS a. on

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Pat O. on

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Scott A. on

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The website gave me problems trying to pay before I picked up the truck. I had to pay at the store. Fix it.

lyle j on

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Excellent

THERON W. on

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Great!!

HEATHER P. on

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Friendly staff and access to the location is great and well lit. Pleasant experience and would definitely chose this drop off location over some in the area. It was worth driving 25 minutes to this location (and it saved me some money, which is nice since moving expenses add up quickly).

lisa w on

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We had a top notch experience with this U-Haul location. John Webber was very helpful and friendly. Excellent service!

Jeff P. on

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I would like to say Matt and Will represent you company very well. Both of them went above and beyond their basic job to help me out. Matt and Will realized I didn't have an outlet for to hook up the lights for the trailer. Matt and Will attached a plug so I was able to use the trailer. I was in a bind and I really needed the trailer at that very minute. Matt and Will could of easily turned me on my way but they took the time to work it out. They don't know how much they helped me and saved me. Matt and Will appear to be an asset to your company and represented you in a very good light. Thank you very much!!!

Jennifer R. on

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Connie G on

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The guys were especially friendly and helpful.

Bettylou N on

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Eunice was top shelf. She is an asset to to your company.

LEROY B. on

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LEROY B. on

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Great people to deal with I have move alot over the years with the military for 25 years. And I have use U-Haul 3 times and the move was great with John and his team was top notch.

mel k. on

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nothing

lori s on

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I just wish I could have reserved the space, didn`t need it till the end of the month, so I`m paying for 3 weeks I didn`t need.

steve b. on

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Great experience. People and service were excellent.

DENNY S. on

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Tom M. on

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This is my go to uhaul place. Everyone here is awesome.

Kurt h. on

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Mandy Lynn R. on

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The oil light kept coming on, I had to pull over multiple times. It double the length of my trip. Then I had to pay for extra milage, which would not have happened if I wouldnt have had to pull off of the interstate so many times. I am completely appalled by the performance of the Uhaul truck. I deserve some sort of refund! I also, will not be renting with Uhaul again. I jist rented with Penske last month and had NO problems!

CAROLYN S. on

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The service was quick and the people were very nice

Lexie M on

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Eunice Geweke delivered and picked up our pods and she was great to work with.

Judy T. on

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Great customer service.

JIM C. on

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JIM C. on

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TERRY C. on

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The only thing that I would suggest is to make the trailers so that straps can be attached. The slots in the wood rails do not allow enough room to attach the strap hooks. I usually buy some HD cable ties, run them through the slots & attach the straps to that.

Brenda L. on

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jason r. on

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Pricing is misleading. We were quoted 30 plus taxes and paid over 100 dollars. Very ridiculous for renting a truck for a couple of hours. Could have rented a car for a week for that. Nickel and dining customers is crazy.

Beau C. on

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JIM C. on

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JOHN M. on

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Stephen L on

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Very clean and friendly staff, the manager chercked me in and he was very knowledgeable, and polite. I will definitely come back and use this location.

christopher c. on

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JOY F. on

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bill k. on

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I have used this U-Haul location several times now and every time has been excellent customer service.

Jeff W. on

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Fred Y. on

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THOMAS S. on

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Only thing I had to do was clean the windsheild inside and out. Not a big deal.

Craig R. on

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I asked to rent a truck along with twelve moving pads; however, no pads were provided to me. Not only was I charged for renting moving pads on the front end (which I never used because they were not provided to me), but then I wake up today to find that UHAUL is charging me an additional $12.00 for not returning the pads. They were never in the truck even though I paid for them. Therefore, I cannot return what was never given to me. UHAUL did not meet my expectations since it charge me for equipment that it neglected to give me, and then by charging me an additional fee. I will not recommend this location to anyone due to poor customer service.

Belinda K. on

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CARL B. on

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BRIAN C. on

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Tom M. on

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Easy to use, good people

don r. on

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Jim W on

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Great staff and facility.

joanne z on

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Staff was very flexible and pleasant to deal with.

james s. on

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Very friendly great customer service

CHARLES Y. on

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Need to bring back Military discount and have senior discount

JEREMY E. on

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Great experience, staff was very helpful.

mike m. on

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These guys did a great job and looked out for me on being a few hours late on the truck, because I told the manager about being put behind a total of about three hours because of the dolly.

TIMOTHY J. on

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William H. on

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Noted that the Truck seemed to have mechanical issues the AC would not work at times; the truck had a alert light wrench that would show up at times; it also cut off when sitting, I was concerned on the drive that we were going to make it....

DWAYNE o. on

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Fantastic! Reserved a car dolly and staff was very professional and got me on the road quickly.

Andrew P. on

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RICHARD J. on

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Robin J. on

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A sign letting you know where to drop it off after hours.

angel m. on

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sherman b on

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Staff was very helpful with my needs and facilities are very nice.

Austin S. on

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tom b. on

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Julie H. on

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steven n. on

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PAUL J. on

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Chris W. on

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The man who processed our rental was rude. Additionally, the truck only had a quarter tank of gas.

Robert M. on

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The guy helping me was rude and sour. The vehicle was clean and ready to go. It was as if he made the experience hard-to-do. Everything else was great. Just the one guy help me was a douche.

Kris M. on

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Very unhappy with the fact I was given a truck with no ramp or lift gate when I was moving alone with no help. Wasn't offered any apology and no one seemed to care. Very sore from lifting everything into the truck.

CARL F. on

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I had to extend my rental by one day and as usual, they were helpful and made everything easy.

Chelli L on

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Wonderful service and can`t beat the price! I was already on the phone recommending them to a friend as I pulled out of the parking lot!

rachel f. on

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Nicholas O. on

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RICK F. on

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I am pretty sure I talked to a call center when I called in to schedule my rental. I didnt enjoy talking to him at all. I have rented the AO many times and I didnt need him telling me what I needed.

Joseph L. on

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Quite expensive for a one day local rental.

susan t. on

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All the employees were just great. The van was very clean and we'll maintained . The employees very friendly, helpful, and great group of people. I will go back to this Uhaul again. I also will tell all my friends about them.

Kay E. on

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I was told there were 3 quarters of gas in the tank and that I needed to fill it back up to that point. There was actually substantially less than a third but more than half full.

CHRIS W. on

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tommy r. on

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Staff was very friendly will use them again

JOYCE R. on

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Every time we are here we are treated fantastic. We come because of that even though their are other u haul rental places closer

Charles G. on

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Instructions on the particulars of the vehicle you are renting. Particulars = The different buttons on the dash, the gear shift, tow/haul button. Besure that the truck is winterized when going to places that have freezing weather. The windshield washer either froze and burst, or a hose came off. It would not hold washer fluid. We were a couple of hundred miles from our destination or we have gone to a local U-Haul place to have it fixed. Windshield froze over going through the freezing slush and had to stop to clean it off. Our truck was ready to go as soon as we arrived at the pickup point. People were very nice, and except for the windshield washer problem, the trip was good. Nice truck!

steven c on

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Everything went well.

S- ME e. on

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darrell y on

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Two of the three staff members were excellent. One staff man was completely unprofessional in the mean way he talked to us about parking in front of the building.

DEAN B. on

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Do not include the dolly if not requested please as it can get in the way of loading. Thanks!

TIM T. on

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Nothing. I really thought y'all did great

Ernesto J. on

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Great customer service. Had my truck ready. Good experience. Thank you

Daniel R. on

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Customer did not leave a comment.

James G on

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I used U-Boxes and Pack-Rat for this move. U-boxes were much easier to use and work with. I highly recommend them!

sally b on

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The only problem I had was that I wanted a 10` by 10` storage unit that wasn`t available. This is a very popular storage facility.

PAMELA L on

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The only thing I had a problem with was going to my unit and the light in my area would be the sensor for the light to come on. It was very delayed. The lights behind my unit would come on mostly.

GEOFFREY K on

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4 times in 2 years Uhaul claimed my check was late and I was fined. My bank confirmed the checks had been mailed well in advance of the due date. Who was at fault? The bank, the USPS, or Uhaul?

GEORGIANA D on

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Always extremely helpful and knowledgeable staff.

BRITTANY O on

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Very good security and the staff is friendly. Only suggestions would be later hours on weekends as that`s when most people move.

JAMES M on

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impressed with staff and facility!

JEAN K on

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I was very pleased with my U-Haul experience. Thanks!

MARC M on

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None at this time.

Andrew C on

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Delivery of box was very professional, helpful, punctual, and informative. Thanks!

JUDY D on

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Best way to move !

MELISSA G on

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Very safe!

Jerry P on

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What a pleasant experience. Never had an issue with anything. Also please thank Eunice our delivery person.. She was very helpful.

RONALD C on

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All accommodations and interaction at this location was above average.

david h on

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CAROLINE S on

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Very clean and secure

TONI W on

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ANNAETT S on

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Staff is very accommodating and courteous.

JAMES M on

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friendly staff-good experience with van rental and storage unit setup.

LINDA N on

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Everyone was very helpful and I found I could not get all in the storage i had and they made point to find me one that would work.

GREG H on

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Staff and service good. Storage unit not convenient for Knoxville residents. Price too high on large unit. Only unit where I could get the month free from U-haul.

Matthew R on

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Driver was excellent. U-Haul is lucky to have an employee like her. very positive and proffesional

LEELON D on

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Thank you for a great storage facility

King C on

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Eunice was amazing and extremely helpful. She represents UHaul in a professional and helpful manner!!!

TERRI P on

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Eunice is a great person to deal with. She is very pleasant and professional. I appreciate all she did for me. Thank you very much. Great experience!!!!

KARLA M on

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The owner was very helpful.

GREG B on

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Excellent experience

adam o on

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Eunice Geweke was the, U-Box Customer Care Rep that delivered our Boxes. She was on time, friendly, was great on the forklift! I would recommend U-Boxes to anyone, especially recommend, Eunice!

kathy f on

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Eunice, at the Alcoa facility, was an excellent representative.

james k on

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Good communication very helpful

DAVID F on

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Y`all done good. Thanks !

SARAH M on

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Staff were helpful and friendly, They even helped me find the address of the location where I needed to drop off the trailer.

JOHN S on

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Amanda D on

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The Lady that delivers the Uboxes was wonderful she went above and beyond helping me.I will continue to use U haul, because of her wonderful customer service, and professional attitude..

TERRI P on

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Eunice has done a wonderful job. I would highly recommend her. Thank you very much. Terri Poe

DIANA W on

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I don`t understand why refunds are not issued. I paid for 3 full months, but did not have the unit for 3 of those weeks. Last pymt went through June 9 and I closed the unit June 17.

Thomas C on

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Service was good

BETH K on

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Level of service was excellent

ELENA B on

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Service was very good My concern is your promotion said I would get a month free with a trck rental -I was still chrgd told I would get a refund for the month when I closed my acc I hope that happens

Nicole Y on

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Eunice in Alcoa was exceptionally helpful going above and beyond to help me!

T`LENE H on

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Very helpful

VINCENT F on

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The Staff was very helpful, we did ask if we could deliver our current storage POD to the facility so we could unload the items and load them into our U-Haul storage but this was denied.

HARRY F on

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I will use U-Haul always.

WILLIAM B on

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0 customer service you are a big Corporation in my little self doesn`t matter to you because you have so many customers I will not be back

rhonda s on

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The delivery woman was a rock star!!!

JAMIE B on

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Always friendly and helpful

MIKE R on

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no issues in 2 years

DENNIS K on

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Nice facility

ALEX D on

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After 2 1/2 years storing our RV at a competitor`s facility, we decided to give Uhaul a try. We were NOT told that 24 hour access was not available would cost an extra $10 per month!

THOMAS B on

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John and everyone else was great to me. I would never recommend anyone else but UHaul. Thank you for everything.

KEVIN D on

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was very satisfied with both my storage unit and my rental of a uhaul trailer. will definitely rent from them in the future

Dale T on

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Eunice, the driver, was exceptionally helpful and friendly. She arrived at specified time and waited for the box to be loaded. I hope all staff are as great as her.

JULIO R on

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You really cant beat a clean facilty with great customer service. My previous experience with the uhaul down 411 next to shell was horrible. Webber does a great job running this spot.

BEN D on

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John and his crew were amazing. Good prices and great people.

MIKE H on

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Had very good service and they took care of us. Would recommend them to any of my friends that need a place to store there rig.

DARRELL B on

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Best Storage unit I have ever used. John was helpful and the staff was very friendly. I highly recommend using this Self Storage and U-Haul. Thank you very much.

REBECCA W on

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This was my second time renting a storage unit from here. As always the service was great. If I ever need another storage unit I will come back to Uhaul!

COY C on

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The assistant manager was extremely helpful and professional. I just arrived before closing time and he went above and beyond to get me checked in and show me the ropes. Thank you

Gordon D on

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I want commend Eunice Geweke for going out of her way to satisfy my requirements. Outstanding job!

ROBERT B on

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Several problems with access card not working....two price increases and initial price increase over what I was quoted from GM.

KEVIN D on

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Very friendly and knowledgeable staff clean and had ampil supply of moving stuff as well as great storage units I feel very comfortable trusting them with my stuff

GREG B on

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Great experience. Friendly and knowledgeable staff

BRETT M on

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Was told so many prices it was confusing. I wasn`t sure what I was purchasing because by the end I was paying 20 dollars more per month than what I thought I was supposed to be paying...

JOHN M on

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stored my motor home there one of the main reasons covered electric without notice you went from 24 hr electric to 2 hr which was not enough tried to talk to district manger would not call back

ROBIN S on

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Great service in alcoa. Corporate office not so much. They screwed up my billing.

TERESA P on

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Exceptionally helpful.

TERESA P on

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Exceptionally helpful.

CHARLES P on

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I was very pleased with my experience. The sales associate that assisted me was extremely knowledgable about His job.

SUSAN H on

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Anna in the office was quick to find solutions to my needs and made my experience a great one!!!!

Ashley G on

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When I initially called the 800 number for uhaul I was told only 4 boxes. The Alcoa location was amazing on providing me quickly another box and were amazing about waiting as I loaded it.

Doug P on

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all the way through the project, u haul did everything they said they would do, the staff was well informed and helpfully. I would use the service again

CHRISTINE R on

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The staff were friendly and very helpful, answering questions before I even asked. I`m very pleased with my decision to store here.

SHARON B on

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Hands down the best storage facility in the Knoxville/Maryville/Alcoa area. Great, friendly, and helpful staff clean and secure storage facility. Highly recommend!

KRISTEN H on

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Thank you!

Russ O on

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Eunice is wonderful to work with. Great experience.

WILLIAM D on

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It was great

JOHN F on

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It was great

Richard H on

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Eunice was awesome. Communicated well at every point during the process and followed through on everything promised.

VALERIE C on

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Great guys very friendly

BARBARA D on

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Great facility

RANDY D on

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BARBRA W on

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I feel very comfortable dropping items off in my storage unit. The facility is clean. It is exactly what I needed for my situation including a fair price. Staff was very nice and friendly. Thank you!

CRYSTAL Y on

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It was excellent.

Deborah O on

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Eunice was wonderful. She was so helpful. Would defiantly recommend them.

JASON T on

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All is well.

JOSHUA B on

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Some of our furniture was damaged beyond repair. We never received compensation for the damaged items.

Ed W on

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Mark and staff friendly, professional and very helpful. Glad we chose Ubox.

HERIBERTO F on

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Great staff!

ANGIE N on

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Excellent service!

REBECCA F on

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Superior in every way! I am 100% satisfied!

BENJAMIN C on

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I have nothing bad to say but only a suggestion. Several times i have seen costumers waiting due to not enough moving carts. Maybe add a few in the indoor storage facility.

WARREN S on

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Excellent service and facilities

Russ O on

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Eunice is great to work with.

CHRISTINA M on

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Staff friendly and very helpful! Facility clean and well maintained.

Jennie S on

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Eunice was among the best I have ever worked with, I`m thankful I had her to make my move much easier!

Russ O on

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Great experience. Eunice is very helpful and friendly.

WILL R on

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We were pleased with access and having truck rentals available when we needed. We didn`t have to rent a truck from another facility.

Carrie E C on

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It was good except the day sraff didn`t leave advance notice for the weekend staff. Uhual`s phone center loops through and doesn`t let you get through to the actual site. Otherwise good.

MATTHEW K on

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Trevor provided great customer service. Something that unfortunately is not so common anymore. Great job Trevor.

Joann B on

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Pleased

RONALD B on

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One of the greatest U-Hall`s I haver been in.

HERIBERTO F on

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The staff was incredibly helpful and awesome to work with! I would highly recommend this facility to anyone.

EMILY A on

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This was a great, stress-free experience! The staff was very friendly, and the facility was nice and clean. I would definitely recommend this facility to others!

KRISTINE S on

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Polite, quick and helpful employees.

CHRIS B on

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Great service all around

JIMMY J on

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I thought UHaul had an excellence facility

JASON T on

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Great Service and Fast!

PAUL M on

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Convenient to campus.

DENNIS G on

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Exceptional help in making my move easier. Thank you

MICHAEL W on

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Units and security was great. Had a short wait to be helped due to other customers, but not bad.

KRISTINE S on

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Manager was friendly and helpful, especially considering it was a holiday. Thanks again!

NANCY M on

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Mark is a very nice and friendly pearson and very helpful all the staff there are very nice with the excption of one i have used this uhale facility many times and plan to use it in the future

KENNETH G on

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Excellent service and helpful staff

RICHARD H on

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Truly best facility I ever used. I spent 30 yrs in military, moving alot, and your Alcoa location is tops. Your manager and office staff was friendly And most professional. Dick Hostetler

CLARE W on

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They changed size of truck made it larger, also changed where to return truck.

ASHLEIGH B on

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Uhaul storage is very great climate controlled storage place. Very good prices as well. If I have to put anything back in storage I will most definitely reuse uhaul.

melissa b on

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Service was perfect!

TODD M on

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Would highly recommend mark and his team for rental and storage needs

BRENT C on

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Staff is very friendly and the storage units are very secure and clean. If we ever have to put something in storage for any reason I will definitely be coming here again! Thank you!

THOMAS J on

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This is probably the nicest facility I have ever used. It`s convenient and the staff is great. The only two complaints I had were the price kept creeping up and the closing hours were`nt convenient.

TIM AND AMANDA M on

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Trevor was very helpful and couldnt have been friendlier. He was well spoken and very polite.

GIRA M on

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I arrived at Alcoa they didn`t show a reservation for me. I was so stressed out that I cried in the store. Miss Anna Marie quickly accommodated me by reserving the last storage unit. Thank you!

MATTHEW K on

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Very good service.

KTEVINQ H on

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THE BEST IN TN!

MINDY W on

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Mark Hutchison was fantastic to work with. He went out of his way to be friendly and extremely helpful. This man deserves a raise!!!!!!

MARC W on

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Mark Hutchison exceed all my expectations. A great expereince.

IYONNA B on

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I am completely satisfied with my experience at U-Haul Alcoa Hwy. The entire process from beginning to end was smooth and painless! Great customer service and facility!!!

GENE B on

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great

JAMIE D on

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Great facility! Very clean! Very helpful friendly customer service.

KENNETH G on

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The GM Mark Hutchison was extremely helpful and gave my wife an I a tour of facility. Trevor Pauly completed the transaction and was extremely helpful as well.

JOHN S on

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Wehave been at the unit about 6 times so far and every time we have had issues with the card swipe machine and the alarms. The card has been replaced once, but didn`t seem to do any good.

FRANK F on

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Staff is very friendly and knowledgeable.

HEIN M on

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Staff was very helpful. Almost a perfect experience.

JEANETTE W on

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The staff was very friendly and helpful - highly recommend them.

AMANDA C on

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Great management

John G on

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The lady in charge of bringing the boxes and picking them up was incredibly helpful and nice. It was a good experience to work with her.

JOHN P on

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Mark and his crew are top shelf. Courteous, helpful, professional. The facility is the best in Blount County. Highest recommendation!

Lonnie j on

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Eunice worked with me and exceeded my expectations as well the receiving U-Haul in Prescott Valley

STACY A on

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The service is excellent...the nicest and most professional staff!!

SCOTT G on

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I will use them again.Thank you.

JOAN M on

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Excellent service, very helpful employees.

JODIE G on

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Very clean and safe storage facility and awesome staff

DON C on

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I had a unit here for a year and a half and it was the best storage facility I have ever used. I would highly recommend the place to anyone. Thanks for the great service to Mark and crew.

DONALD M on

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Mark and his staff always seemed to go above and beyond to take care of whatever issues or questions that I had. My experience made me feel like I was renting from friends and not a business.

PATRICIA I on

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I would definitely come back if I should need storage again

ROBERT C on

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Excellent staff, management and facility.

JOHN L on

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Mark is great to work with. He really goes out of his way to help. John D. Lee

BARBARA D on

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the facility and staff were excellent and meet all my needs

BRUCE B on

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Highly recommended, a very positive experience great people! All future storage, moving/packing supplies or truck rental will be requisitioned from this location. bb

DEBORAH A on

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Everything was excellent!

BETTY O on

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very good

THOMAS H on

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Management of the facility was beyond expectations always welcoming and helpful.

KURT M on

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Little pricie but overall a excellent experience!

MIKE H on

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nice friendly staff.

LEELON D on

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Outstanding storage facility

JOHN S on

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Excellent customer service

PATRICIA D on

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Great staff, just seem like very busy and may need more on some days.

ANDREW D on

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if you truly want to know, I would need more than 200 charactors

CARLY P on

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Mark is always the nicest guy and very lovely to work with.

JOHN S on

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Wish I had not cancelled my RV storage site. Management was outstanding through out my stay and exceptionally cooperative.

SHELBIA N on

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Eunice was excellent. She went above and beyond at all times. The office staff also were of great help with any billing issues or questions that I had. I would highly recommend Uhaul to anyone.

REBECCA W on

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Really nice employees. If I had any trouble Mark Hutchinson was always a great help.

MICHAEL P on

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Great bunch of friendlyhelpful folks who made setup pleasanteasy...a nice facility setup, with good security...

scott f on

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Eunice rocks. She singlehandedly navigated the mess you have created online with several diffent depts not comunicating with either customers or itself.

WILLIAM W on

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Very happy with this storage selection, had a 5 x 10 reserved, staff found a 10 x 10 on same floor that was better suited to our needs! Great service!

RICARDO M on

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Went over allotted miles, was led to believe when I reserved the truck that I had more than enough miles and if not some additional miles would be added. I was charged for going over on miles.

JOAN M on

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Mark and Greg were very helpful and professional in all area.

ERIN S on

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every thing was very well explaind clean quite and apealing

TAMI K on

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Best storage place we`ve ever used. Excellent staff, very accessible, would highly recommend them.....

SHARON F on

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Amazing management at this facility. Mark Hutchison and his staff are very personal and helpful. When you go into this facility it is like you are family. Great experience. Thank you, Sharon Foust

MIKE H on

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Nice facility and helpful service. I recommend others to use this facility.

TERRESA B on

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Very good experience and helpful staff -we will definitely consider using this facility in the future!

CHERYL H on

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Very clean and secure. Would recommend them to anyone

AMY R on

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Eunice at the Alcoa Uhaul was absolutely wonderful! She was a great communicator, friendly, and did everything with great efficiency and ease.

WES J on

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Very positive experience. The reason for turning in our space was because we bought a larger RV. Hope to get a 40` space when it opens up.

KURT M on

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Highly reccomend

JOHN S on

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Mark, the manager was outstanding!!

DENNIS K on

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Very clean and need Mark is very dedicated to his job and works well witH the public.

CALVIN L on

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Experience was excellent

CHRIS S on

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The man at the desk, don`t know his name, who helped us was fantastic and made using U-Haul storage very easy. thanks to him and U-Haul C. Showers

JOYCE F on

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I really appreciate the ease of using the storage unit y always felt safe in the building. Mark was extremely helpful and professional! He knows exactly what customer service is about!!

ALAN B on

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Mark and his staff are excellent! This is our second time using the storage facility and they are second to none! I highly recommend them for any moving and storage needs! Keep up the good work!

NANCY M on

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The u haul on alcoa hwy is excellent they are alway very nice and helpful!!!!!!!!!!

JOANA E on

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It was excellent. They were very helpful friendly. I would recommend it to others.

JORDAN R on

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Staff is terribly rude and very unhelpful. Asking the guy questions on price and he just shrugged his shoulders. Manager ended up helping me...nice guy

KURT W on

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The staff was fantastic!

RYAN G on

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Great facility!

ELSIE F on

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Mark was great! Very professional, couteous and customer friendly!!

JOE J on

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hyiougblghln.

JAMES D on

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We had our RV parked at U-Haul. We were generally satisfied, with just a few minor issues.

KIMBERLY B on

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This worked out better than we could have imagined .... Just perfect and Eunice was wonderful!

BARBARA H on

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If the rates had increased within reason I would not have moved my boat out of the facility. I did not use electric. just parked. The increase was unreasonable.

GEORGE D on

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VERY NICE AND YOUR HELP WAS VERY HELPFUL. I HAVE RECOMMENED IT.

JUDITH C on

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I was very impressed with the excellent and efficient service. U-Box is a great idea.

RICK F on

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Temporary rental, but had great experience during that time

LANCE L on

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Very well maintained and clean. Very secure with helpful staff.

CRYSTAL B on

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Everyone was nice, helpful, and friendly

AMANDA E on

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I had a great experience. They were all very professional.

BILL S on

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Service above and beyond expectations but due to weather delays took longer than I expected. Upon delivery positioning made it difficult to open doors for emptying.

WILLIAM B on

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Greatly appreciate all the staff assistance I received.

PAMELA Y on

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The process was made better by Eunice. She made the whole ordeal tolerable. It seems the only problems we had were when she took vacation and there was no one to do her job correctly.

JAMES B on

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Great staff and excellent facility.

SARAH W on

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The delivery driver was very friendly and got the boxes there quickly. I had just had a bad experience with pods and this was a much better experience. I`ll use you guys again!

BETH C on

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Eunice was amazing! We didn`t think there was any way she`d be able to get our U-Boxes to our house, but she used the fork lift to get the boxes to our home. Super friendly. We thought she was great!

TAMI C on

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Excellent personalized service!

STEVEN C on

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The staffMark, the general manager, was extremely helpful and courteous. The facility is very clean and secure and we are very comfortable have our posessions stored there.

ROBERT C on

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Great help from the staff!

CHADWICK F on

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Very reliable and courteous people at this store!!

TRUDY L on

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From the pickup in Antioch CA till the day I cleared out my Ubox in Alcoa TN I received EXCELLENT service from Uhaul! Mark and his crew in Alcoa TN are AWESOME!! Thank you!

CAROL M on

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Wonderful convenience, and Eunice was very pleasant and prompt!

SANDRA S on

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Eunice? from the Knoxville office was AWESOME! She was timely, knowledgeable and personable...you need more like her!

CAROL M on

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What an amazing convenience!

RICHARD B on

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Pleased with staff and being shown the RV spot before paper work -

NELL M on

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The lady, Eunice I believe, was great to work with. Extremely helpful!

JASMINE H on

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Mark was fantastic!!! A very nice and friendly professional man!

SHEILA L on

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Would not use Ubox system again would not recommend to anyone.Boxes too small Moved boxes out 2 days past 30 day period- was charged for 30 days. Ridicules it is not prorated for 2 days.

AUSTIN W on

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Fuck you and your fees

WILLIAM K on

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Interior dimensions are not as advertized - Smaller

KEVIN C on

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no problems at all

CHRIS J on

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Delivery person went above and beyond. She asked very specific questions about exactly where we`d like the boxes placed.

SHANE T on

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The staff was great to deal with.

SCOTTIE S on

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excellent service

MARY O on

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The manager at this location is very helpful and is a great people person and is an asset to U-Haul. Mary Overbay

RICHARD C on

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Eunice was great! Thanks so much.

TAMMY M on

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The U-Box reservation was not a pleasant experience, but the delivery and set-up was great.

RICK T on

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I was very happy with the staff and all that i could store at this facility! I received A1 service from your staff and will come back again to do business there!

CYNTHIA E on

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Everything was perfect!

PAMELA Y on

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There is a small tear on the outside of the plastic covering for the box. Just wanted to make you aware so that we are not charged for the damage.

JUDITH C on

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My son suggested this to me and so far I am so glad he did. Great concept!

SANDRA Z on

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The team at Alcoa was great ! Eunice? who helped us was very friendly and helpful. Great speedy delivery too !

CHERYL F on

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Both the manager, Mark and his staff person provided above-and-beyond customer service and assistance.

KEVIN L on

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Great service great facilities! Feel really good about our things being at this location.

DEBRA S on

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The pickup storage good shipping bad. Took 19 days told 2 wks. Recvd 2 boxes 3rd box lost, we recvd it a wk later. The latch had been pried open damaging our lock. Staff friendly and helpful.

TODD H on

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THE BEST STORE I HAVE EVER SEEN!

SCOTT R on

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The manager and staff were very helpful and went above and beyond showing me the facility.

DAVID J on

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A service, fitting the needs of most customers. A lot of flexibility is afforded. Needed are more tie down devices on the sides, like lower and higher for stacked items.

LISA J on

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Great service. We had to order another pod and they delivered it within 45 min. Awesome staff and awesome to work with.

STEVE M on

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great location by the Hwy.

JOHN S on

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The woman who delivered and picked up our U=Boxes was excellent.

SHERRY B on

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Would still be there if we hadn`t moved.

ANGEL C on

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Love this place! Customer service is amazingly excellent!!!!! Staff is wonderful and so helpful!

BEN K on

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I don`t know the name of the person who assisted me, but I was impressed with his courtesy and knowledge.

WILLIAM K on

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Best way to move your goods on a limited budget.

PATRICIA W on

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Eunice was very helpful and the moving company Angry Ducks were very, very good. They were careful with our furniture and yet they got the job done in a timely manner

CAROLYN M on

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everything was very good after i got . the girl that delivered our ubox to our home was very nice... she does a wonderful job.. ty UNIS* Carolyn merritt

LINDSEY C on

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With only one delivery driver in East TN, it was difficult to have on-time delivery dates and times.

NICHOLAS T on

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No hassle, easy, friendly people

MELLISSA Y on

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I had been trying all day to get a haul truck, and the 800 number was rude and would not help me get a truck. The manager of the Alcoa store found me a truck

ANGELA H on

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I was shown my storage unit, where it was located, and how to work my card. The staff member was very patient in answering my questions.

SHERRI C on

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Eunice Geweke was a God send My experience with U-Box out of Phoenix was a nightmare. But she really turned it around. You should feel Blessed to have her on your team!

SAMUEL C on

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I would definitely recommend this facility. The staff was very helpful and friendly.

PATRICIA W on

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800 customer service,placed on hold a long time -disconnected, called again -rep couldn`t help- ended going to store and assisted better. future help-list items =fill one box

LONNIE R on

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Robbie and Eunice were superb in their efforts to make our move a smooth one. They were thoughtful and caring about our needs. I would recommend them to anyone to have their goods moved. Lonnie

CONNIE P on

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Would use again if I should need storage in the future.

DONNA H on

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Everyone was very friendly and helpful. Loved Eunice. She is delightful and was ahoy to deal with.

RONALD B on

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Customer service was great, but could work on a little more expeditious processing of rentals.

STEVE M on

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great site

DENNIS K on

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Mark hutchison was professional and very good

JAMES P on

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Employees very helpful and friendly

HANK B on

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Customer service was excellent. Professional operation. Highly recommended.

DONNA H on

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Love Eunice! Very helpful and kind.

MARYLEE D on

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Thank you to all parties responsible in helping me picking the right size unit at a reasonable price.

ROBERT A on

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Convenient hours and supply courtesy carts to use while mo ing items from vehicle to storge unit.

CATHERINE M on

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Extremely POSITIVE U-Box experience. NOTHING shifted within the boxes nothing was damaged in transit. Te people in Ithaca, NY and Acola, TN were kind and helpful.

STEVEN S on

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Phone quote did not menyion cost of yrailer at desyination. $26 per day x 30days gor free ubox is huge vb omission.

JOSEPH D on

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Clean se ure environment. Friendly staff. Cant say any more as I haven`t moved in yet.

RICK M on

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all good

AUDREY H on

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Moving is not a fun thing however, U-Haul helped in anyway possible to make in good.

RICHARD C on

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Eunice in Knoxville TN was terrific! She knows her business and couldn`t have been any nicer. Thanks for all your help Eunice!

PAUL B on

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Excellent .. beats truck on every level for smaller loads ... need a larger hasp for lock, interior walls would be more efficient, framing prevents max space utilization

MELISSA P on

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They were VERY friendly and helpful!

WILLIAM K on

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Excellent product. Excellent service!

MORIAH B on

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Staff was very friendly helpful

RUSSELL S on

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Both ends of our move from CA to NC were positive and reliable. Rachael CA and Eunice TN are excellent representatives for U-haul. Professional, on time clear communication. Will highly recommend

ADAM F on

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I found that it took much longer than expected and was more expensive than other services out there...if I were to do it again I might go with another company.

TRACY G on

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Had a great experience and plan on using again. Wished there were 30 50 amp power. But a great storage place

BECKY G on

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We had to change the day the Box was delivered for packing and the driver and moving helpers went out of their way to make it a one day experience to get the box here packed and shipped.

JOE J on

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will be using the rv storage facility again

DIANNA K on

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Excellent experience except for my error in not ordering enough boxes. Eunice was very helpful. Much better way to move than having to load everything in one day.

CHARLES H on

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Excellent customer service!

DANITA L on

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Everyone was very helpful

MEGAN H on

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I was very happy with the Alcoa office and service. I was not happy with lack of communication after it was shipped but I think that was an error on the part or the place it was dropped off.

MICHAEL T on

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Andrew was extremely helpful, very good customer service!!

JAMES H on

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Felt very good about storing stuff good rates

RANDY A on

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excellent

MICHAEL S on

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Greg was very helpful.

RANDALL H on

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Everything was as expected. No complaints. Staff was nice.

MICHAEL T on

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Andrew was extremely helpful and great customer service!

PHYLIS B on

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Mark was fantastic. Very helpful and friendly. A true asset for the company.

RANDY S on

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my only problem was if you are 1 day late to checkout you are charged a whole month..this isnt right..it should be prorated..

DENISE N on

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everyone was helpful. great place to do business with.

RYAN M on

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I enjoyed my experience. Though check in and check out required me to do things double. There was always something someone couldn`t do requiring me to call back or come back.

GREGORY S on

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v helpful n friendly

JANE G on

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excellent is all i can say will definitely always use

GABREIL K on

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Mark and all the staff at the Alcoa location were very professional, helpful and courteous

DAWN S on

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I don`t know if I would recommend.... it depends on the amount of stuff to be moved.... Love dealing with women in this job role.... much more customer friendly.

LAWANA P on

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The building that housed unit 203 has a deadly smell dead rat, etc. in it. Please check this out are you will loss customers from the smell. Other wise it was a great storage experience.

CHRISTOPHER D on

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The facility wsa very nice. The only reason that we had to cancel was because we needed a bigger spot of store our travel trailer now need 40 ft.

KAREN R on

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The Staff was very kind and friendly. They were knowledgable about the services. Very helpful.

GARY C on

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I WAS VERY IMPRESSED WITH THE SECURITY AND CLEANLINESS OF THE FACILITY. I LIKE THE CHECK IN PROCEDURE WITH THE SWIPE CARD.

GEMMA H on

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I was not present when the delivery was made, but I checked everything out and it was reported to me that the delivery was good.

CHISTOPHER S on

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Friendly helpful. Nice facility.

DAVID C on

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Mark and Ivan were very helpful and friendly. This facility was incredible compared to te facility I was using in Fort Lauderdale. The use of the carts was helpful.

TRACY G on

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No comment

LISA L on

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the only thing that i could recomend would be to offer extendedafter hours to new clientel. everything was awesome, very good customer service and veery personable

CAROLINE E on

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Nice people to deal with in knoxvile, tn. Prompt delivery, boxes not what I expected-but secure and convenient. Price a lot better than pods.

MICHAEL C on

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Excellent staff. Very helpful. Always willing to help. Recommended to a friend that used them and would definitely continue to recommend.

JANEEN R on

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We were very pleased with our service, and in particular the manager Mark was always courteous and helpful.

SARAH Y on

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Quick easy to register for unit, extremely friendly staff, much cleaner facility than expected, convenient hours, and great prices. I never gave security of my items a second thought!

SARAH Y on

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Quick easy to register for unit, extremely friendly staff, much cleaner facility than expected, convenient hours, and great prices. I never gave security of my items a second thought!

DAVIS K on

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RV storage is a great idea. This facility would be better if each space was about 2 feet wider.

BARBARA D on

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the facility excellant in every way and the staff was always on top of everything

VERNON B on

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Manager was out and the young man was scrambling to help a flock of customers. He did so courteously, efficiently and professionally. No one got upset or irritated.

WILLIAM P on

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We have been very pleased with the help and cooperation the Alcoa TN U-Haul folks have offered us. Their efficiency has made our move across country very easy.

WANDA C on

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Eunice was very friendly and accomodated me with where I wanted the Uboxes placed. Very efficient and expeditious. Commendable service!

DONNA S on

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Would definetly use this facility again if need arises.

JOE J on

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The staff were very friendly and helpful. Facilities are tops.

BARBARA H on

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Very good customer service. I had stopped by previously for information only, and was pleased with the level of customer service.

ERNESTINE P on

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This place is so nice n I love it compare to that junk we have at home in Jackson

STEVE W on

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Helpful staff, friendly. Very nice,clean facility.

WILLIAM P on

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So far we are very pleased. It was an easy transition.

DEB M on

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far superior to PODS!

JAMES B on

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The RV storage and facilities were excellent. The concrete slabs in front of the posts holding up the roof hopefully won`t create any issues for the larger RV`s looking for storage.

ROBBERT B on

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Very courteous staff facility appeared to be secured which was something I was interested in

KENRICK R on

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Overall experience was above average. Management and staff were very helpful and courterous. Would highly recommend to friends.

KEVIN R on

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The manager is extremely helpful and we have had no problems whatsoever with either the facility or the service.

RANDY S on

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great customer service

RANDY S on

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Great customer service..

SHELIA C on

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Great staff that cares about each and every customer. I am totally impressed with this facility. I will keep my unit here as long as I need storage.

SHELIA C on

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This is the cleanest and nicest facility I have ever dealt with. Mark is very customer oriented and so very helpful. Your entire staff at this location is awesome.

MARY L on

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U HAUL WOULD CAPTURE MORE CUSTOMERS IF IT OFFERED U BOXES HALF THE SIZE I GOT FITS ONE STUDIO ROOM

JAMES R on

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excellent

CARYLON L on

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Each experience was well taken care of, great customer service. Mark, location manager is a great asset to the company. Many people that assisted in my move all commented on the facility.

ED M on

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VERY HELPFUL

HANK B on

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Facility is very well maintained and comfortable to patronize. Staff was extremely helpful and offered several options to meet our needs. Overall a good experience.

KACIE H on

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Ensure customers children aren`t running around in the way of other customers. This makes it challenging to move when you are trying to make sure you don`t run over or trip over someones child.

MAGGIE D on

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Very helpful and friendly manager. He is the reason I would send friends and family there.

ANDREW T on

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The staff was very helpful. The only negative I can think of is that the building alarm has gone off several times despite being with another customer who is supposed to have 24 hr access.

MARGARITA T on

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Good service thankas

THOMAS J on

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By far, the nicest, most secure self storage facility in our area.

SPENCER B on

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Seemed very willing to earn my business.

AGNES J on

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Staff very helpful and knowledgeable. Very friendly.

MICHELLE M on

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This is the only place in town we will use for our u-haul needs.

ROBERT B on

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Very saddened to learn that rv storage rates as quoted by phone a week earlier were raised by $10 at the store. GM was abrupt when questioned about the rate increase. 25` quoted $59.95

WILLIAM R on

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EXECELLENT IN ALL RESPECTS.

RACHEL G on

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This place is great! Very professional,always in and out with fast,friendly customer service. I will definately go back.

WILLIAM C on

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Very thoughtful personnel. Very happy with my rentals.

MAGGIE D on

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Manager was very helpful and I would definitely recommend this location to someone else.

HANNAH F on

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This place was great! Staff was very informative and I would never go anywhere else. Very satisfied with the customer service.

JANEEN R on

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The on-site bathroom needs a soap dispenser, but everything else is top notch.

LAURA V on

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Staff person Eunice was great to deal with. Appreciated her flexibility and attention.

MATTHEW C on

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Great customer service

JANICE G on

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Thank you for all your help and professional service.

JEFF P on

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The staff here was exceptional. The manager made us feel like we were family and that he actually appreciated our business. I would recommend this uhaul facility to anyone.

SHELIA C on

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The people at this location are awesome. They are very friendly and helpful. I was very, very pleased with the attitude of the staff.

HANNAH F on

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Everyone was great. Very nice and helpful. I wouldn`t choose anywhere else!

JOSE I on

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Great service

EMILY C on

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Great people to work with!

KATHRYN M on

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Mark, Carl and Greg went beyond terrific customer svs. They were outstanding. This is a great facility with wonderful employees

JERRY K on

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Unis is great.

THERESE K on

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They were fabulous. The Service was above and beyond. I will use them again and I will recommend them. U Box is a great addition to the U-haul family.

ROBERT R on

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Very well maintained and staff was very helpful. Glad I stopped by.

CINDY O on

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Delivery 4 hours late. When I ordered it, I listed the furniture involved. No size choices offered. Unit way too small - half my stuff under carport.

DAVID M on

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Great facility and great people too! I would recommend this facility to anyone in need of storage. Love it!

GREGORY S on

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The staff was great!! Every company should have people like them on their staff. Best customer servive Ive ever experienced.

PEGGY M on

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I appreciate the helpfulness and the professionalism of the people at Uhaul moving and storage of alcoa.

CRISTINA N on

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The person delivering the box was friendly and helpful.

STEPHEN T on

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Facility level of service was excellent and it was a excellent experience.

CHRISTOPHER E on

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Good experience. Excellent facility.

LINDA S on

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Every one was very helpful. I highly recommend them.

BRIDGET J on

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Very nice facility, plenty of options and availability, and great staff!

BARBARA D on

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very well managed and clean and accessible

DAVID L on

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Great, individuals were friendly

REBECCA W on

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I am really impressed with this place and the willingness to help that the workers have.

STEPHEN F on

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Greg did a great job

TERESA B on

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When calling around to find storage unit, your customer service on the phone helped make my decision to store with U-Haul. Once we got to the local center . . same excellent customer service.

CHRIS S on

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Very well managed, I was very happy with the staff and storage units. I will recommend everyone to use Uhaul in Alcoa.

MICHAEL C on

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good experience

GREG B on

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The staff and facility were top notch. If in the future I am in need of another storage I will not choose any other facility but this.

DENEEN L on

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Thank you to the general manager and Shanon, you guys are amazing and made it so easy for our move

MICHAEL T on

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great

VERONICA G on

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The were very nice. They treated me and my family as people not just another customer. I would tell everyone to come to this location. The bathroom was very clean and pretty.

CYNTHIA E on

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mark Hutchison is the best.

DAN K on

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Very happy with experience, so far.

BERNADETTE N on

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Shannon was extremely helpful nice.

BERNADETTE N on

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Shannon was extremely helpful nice.

BRANDELYN S on

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I was very satisfied with my overall experience! Would use again.

MARLAINA K on

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I could not have completed this very stressful day without Mark and the other gentleman. They were WONDERFUL!!! I appreciate all they did to help me through the insanity.

RICHARD C on

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Very professional and welcoming

MICHELENE B on

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Excellent service.

NICHOLAS M on

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The security system access is unreliable. I deserve a refund as 24 hour access was part of my contract but failed to meet my needs.

MEGAN S on

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Excellent customer service!

TRACIE T on

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Mark was amazing! Extremely friendly, professional made us feel very welcome. He took all the guess work out of our decision on what to get. Went above beyond to provide outstanding service!

BRANDELYN S on

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Actually, this was the best experience I have ever had with U Haul in general and I have used U Haul more than 10 times. I would highly recommend this location and the storage facility here.

ROBERT B on

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Mark Hutchinsin general manager has always been helpful and always accomadating. He is a true asset to your business in Alcoa. Keep up the great work.

CONNIE P on

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The staff was knowledgable and helpful.

NICHOLAS M on

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Mark Hutchison is great!

MARK S on

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The storage units were very clean, the office/store area smelled like smoke.

NIKOLAY S on

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very frendly

ROBERT B on

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the manager was extremely helpful and went above what was expected of him. this is a very good facility.

NIKOLAY S on

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driver was so helpful and friendly!

SEAN M on

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Mark was very helpful and I will recommed U-Haul to my friends and family

CLAY M on

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Nice place, nice folks

DEBORAH R on

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Mark has been wonderful to work with!!n Super friendly and very helpful!!

DEBORAH C on

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Unusually excellent service and products. Brought my storage business there because of Mgr. Mark and Team. Free first rent doesnt hurt either!

LISA M on

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The Mgr Mark was very friendly/helpful waskind/understanding went above/beyond the call of duty 2 do excellent customer service.Thank you!Thats hard 2 get now days. I appreciate that.God Bless!

CLAY M on

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Nice place