Customer Reviews for U-Haul Moving & Storage of Alcoa Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Alcoa Hwy

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JIM C. on

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John W. on

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Beverly D. on

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During the moving, I was attending my Church's Anniversary. My sons and grandson moved all the furniture. Its not easy to satisfy young people. Uhaul everything they needed you had available. They never disagreed. This family's Mother and Grandmother Thanks. You Much.

Susan A. on

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Love the ford van for my business events. The staff at Alcoa uhaul are always friendly, helpful and polite. I’ll be back to this location again.

Gary W. on

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JIM C. on

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desire B. on

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JIM C. on

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Janet R. on

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sherrill g. on

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Bernadette F on

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I have not been to the Alcoa location, only to the Knoxville location where my container was delivered but everything was great at that location.

KEITH S. on

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Leah Z. on

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JIM C. on

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JIM C. on

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If you need equipment even at the last minute this store is the best. Had a need for a 26’ at the last minute and they made it happen with not a single hitch and just before closing time.

Fred W. on

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Wm Herbert B. on

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Robert J. on

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Told the dealer i only needed to move q safe. Thought I was getting a smaller truck butt they brought out a larger one and charged me the $29.99 price. When I returned the truck, I inquired as to why that was the case and was told that that they had several different rucks and that was the one I chose. Seemed to me it was more their choice than mine. I was rather unhappy.

TIM M. on

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Johnathan P. on

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Terrence K. on

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Overall, this Uhaul facility and its staff were very professional and friendly. The truck was in very good condition with no problems to report. I do have an issue with your rates as advertised and what I was actually charged. I rented a 10' truck at a rate of $19.95 for the day. I was told I needed to bring the truck back by 3:00 PM, so I really did not have it for the whole day as I thought I would. Also, there were a number of hidden fees such as the "rental tax" and high mileage rate that pushed my overall cost to over $80.00. I had the truck from 7:30 to 3. So much for your $19.95 rate!. Plus, I had to add a quarter tank of gas for another $15.00. This was much more expensive than I thought it would be, especially for moving my own stuff. But, overall my needs were met, so I would recommend this facility.

JIM C. on

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Halloween is about here but theres NO tricks with Uhaul The treats are the equipment is cleaner and the staff is nicer than the competition. The only spooky thing at uhaul is their rates beat the HeLL out of the competitors.

JIM C. on

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Rated the best Uhaul location in the country by the best movers in the universe. Equipment and staff are always ready to roll rain or shine cold or hot and now open or closed with the 24/7 truck share.

John K. on

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Melissa A. on

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ron h. on

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The truck was brought back 1 day early, had a quarter of a tank more gas than it started with, but still had to charge me $3.20 + .41 in tax! All of this after telling me the customer he just waited on wanted something for nothing, well that is just what U-Haul got. Sorry I ever used U-Haul now. Over $3.61!!!

Gregory T. on

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Grace B. on

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Caroline B. on

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Rick L. on

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Susan A. on

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Everything was quick, smooth and the van was a dream to drive. It was the first time I’ve rented from your location, and it was the best U-Haul experience I have had. Looking f Reward to my next rental in a few weeks from this location. Thank you.

JIM C. on

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Kevin P. on

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Timothy C. on

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Thomas A. on

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EDWARD G. on

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Same as above statement.

DENNY M. on

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Greggory C on

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Great

JIM C. on

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Always a good expereince with this location. Even when the entire uhaul system shut down and no one really knew what was going on this location was able to side step and work around the issues with very little challenges.

Zachary L. on

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The employees were very friendly and accommodating. I arrived 2 hours early to my pickup and they graciously got my truck an trailer ready to go in no time. Excellent experience.

Earl W. on

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Excellent check-in experience. Fast and friendly. Best of the best U-haul locations.

JIM C. on

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JIM C. on

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Charles R. on

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trailer came off of truck before I got to main highway. I would say this is totally unacceptable to anyone.

JEFF K. on

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I've used this location more than once and the visit on 10/8 was not a good experience. Took forever to go through the rental process and the counter person was complaining the whole time. Said the U-Haul computer system was horrible and even joked about quitting his job. Upon return, the process took an excessively long time as well. Guy was having trouble with the handheld device and said it doesn't work properly in the rain. I have to say if every one of my visits was like this I would not be back again. This location is very convenient for me and I will give it one more shot before abandoning it completely.

amber a. on

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Angela and her customer service skills really need to improve! She was very rude, and told me that there was a tow dolly that was available at a location. After I drove an hour and 15 minutes... there was not one available. I then had to drive an extra 30 my to pick one up. I will NEVER recommend u haul to anyone, nor will I ever use u haul ago myself!

Steven O. on

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Guillermo C. on

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I couldn’t use the App because of having only one picture ID, but I was very pleased with the process until then. In all honesty, i don’t understand why you need more than one. GREAT APP

JIM C. on

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JIM C. on

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JIM C. on

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Always a top rated experience working with this location. Even if its a bad day and theyre super busy the atmospher and customer service is still better than 90% of the other uhauls in the country

MICHAL H. on

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Great customer service and great customer service! Enjoyable all around. Great job

Jack S. on

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JIM C. on

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Clay & Patrick who run the knoxville tn market dont get enough credit for what an awesome job they do!!! Sometimes there are hiccups and Alcoas store is one of the best teams ive ever seen and worked with but by GOD knoxville market is hands down the best market in the country. Every single time i have to rent anything outside of this market im left dropping F bombs cause the employees, center managers, or TRAFFIC cant pull their heads out of their asses to help their clients. Alcoa hwy, clinton hwy, and west town centers are by far the best in all of the south. Thank you to everyone that is a part of these uhauls as my business would have crumbled as fast as it started if all of uhaul was ran like the Columbus Ga market. Clay, Patrick, John, Ben, Kyle ... the work ethic and leadership you all have is 5 stars. Thank you for making my business run smooth as you all always have been helpful even if theres a snag.

Mona P on

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Great customer service.

JIM C. on

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KAMILLA H. on

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They were very nice, respective, and the truck was clean

Kevin H. on

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CYNTHIA W on

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Good

Jonathan B. on

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Online pickup and return was flawless and saved time. Thanks for a great experience and clean equipment/facilities.

Travis T. on

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Quick and easy return.

ROBERT H. on

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Very good service, nice people.

Eric G. on

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raushan k. on

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NIMA T. on

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Angela S. on

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anthony m. on

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dawn g. on

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Nothing.great service, thank you.

amy p. on

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Deborah S. on

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I should of asked how to adjust the side mirrors on the cargo van.

JIM C. on

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thomas p. on

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margarita s on

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Very clean! Very impressed!

FRANCIS M. on

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David T. on

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BRADY B. on

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David G. on

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NA. STAFF WAS FRIENDLY AND EFFICIENT

michael p. on

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JIM C. on

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Andrew H. on

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Kelley C. on

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JIM C. on

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aramando b. on

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Nothing...great staff, both lady drivers were awesome and professionals. So was the trainee in FL.

JIM C. on

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CLYDE F. on

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Not a thing as far as helping with a rental. You could put in a coffee bar or serve some donuts to make it a little more customer friendly. But by not having coffee and donuts, I can see how that could also help. Most of the time, renters, like myself, go into the store to get in and get out as quickly as possible, So the coffee might hinder that experience. Just a thought.

George R. on

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jacoby r. on

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Mark A. on

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Great experience

Andy L. on

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The assistant manager Matt was a huge help & made it much more likely I will use this location again.

Robert S. on

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CLYDE F. on

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None. No improvement needed. Joe did a great job of explaining my options and showed me the best way to approach my needs for this rental. Very professional at every step.

james l. on

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My initial pick up place was in Oak Ridge TN. When I arrived @ 8:05 am for my 8:00 am pick up , I was informed the truck I reserved was not avialble. I could have a much larger truck for the same price. I did not want a large truck as I was traveling a long distance. I had to go to another place to get the truck I wanted. I was very upset that the people who had my truck were inconsiderate and their problem became, mine.

Norman B. on

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jim w. on

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Continue with what your people do now... Many Thanks to everyone there.

dana S on

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It was a good experience all around clean friendly staff

THOMAS S. on

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Lower milage.....

Linda N. on

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David S. on

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Bennie H. on

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When we returned the truck the guy was rude and did not provide good service

Sandra K. on

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Robert E. on

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Just keep up the good work!

JIM C. on

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JIM C. on

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JIM C. on

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JOHN E. on

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They lied to me and charged me another day will never go back to this location again.

david c. on

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No problem

MARK M. on

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Very quick and efficient processing of my rental and subsequent trailer hook-up. This location is always my 1st choice when I need to rent a trailer!!

susan s. on

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Second time in two weeks I have used this location. Could not have been more pleasant and helpful

SCOTT W. on

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Could not be happier with my experience.

CHRISTINA C. on

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Staff was AWESOME!!!!

JIM C. on

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Reid B. on

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Kevin L. on

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Keep promises, stop nickel and diming people, he normal

MATTHEW M. on

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Best Uhaul in the East Tennessee Area, with great people who really care and are very professional, John Webber has always went above and beyond the call of duty for customer satisfactory, Uhaul also offers Hitch's and Hitch installation with matching of competitors pricing that can't be beat, definite leader's of the moving needs industry, come on down and see General Manager John Webber or Assistant General Manager Matthew Mckeehan at Uhaul of Alcoa today... Open 7 day's a week!!!

James M. on

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chris h. on

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Truck was full of roaches. Horrible moving experience

cythia k. on

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james c. on

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nanette g. on

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Upon arrival they made me sign that there was 1/2 tank of gas in truck. Which I had not even seen truck. Never went out with me to explain truck or look over it. In fact there was only around a 1/4 tank of gas in it. Was also told that there was not a place closer to rent truck. And in fact there was. Very up set by the help there.

robert h. on

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chuck w. on

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chuck w on

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Wish it had a freight elevator to go to second floor. But overall nice, clean, and secure storage place

Tracy D on

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Eunice delivered my boxes and she was great. Even told me which locks would fit the containers best. Delivered on time and picked up on time. Super easy and stress free!

Judi P. on

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Super fast, friendly, and a price that can't be beat! Thanks for making my move a great experience!

JIM C. on

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Wesley T. on

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JIM C. on

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This is the #1 uhaul location in the state of Tn. Always a laid back atmosphere and helpful attitude from everyone. The only problem ive ever had out of this location is they wont sell me the bike. CLAY??!!!! John has a buyer!!!!

LOLITA V. on

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JIM C. on

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Joseph J. on

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Debbie A on

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A representative walked away as my husband was talking to him. The rudeness was very unappreciated and unacceptable. We will be going elsewhere.

Jim L. on

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What else can I add - easy check-in and check-out. Matt was quick and polite on check-out. Look forward to using this U-haul again.

karl h. on

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All good.

Larry M. on

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JIM C. on

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Wanna know how a corp location should be ran? This is where everyone should start at with UHAUL. Never an issue at this store and if there is its quickly corrected. I cant say that for any other store across the country!

JIM C. on

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If youre not dealing with Alcoa Uhaul.... just stop... the others try but most cant hold a candle to this location

Julie B. on

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Fast, easy, and pleasant.

mckayl F. on

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The customer service was excellent. Matt was very friendly and thorough when we returnee the truck. Also the counter staff when we picked the truck up was very friendly and efficient.

susan s. on

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Maria B on

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The staff was very helpful and friendly.

MARIA B. on

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The staff was very helpful and friendly.

tom m. on

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James M. on

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The assistant manager Matt was friendly, answered all my questions, was polite, and provided a great customer experience. Moving isn't fun, but Matt made the rental portion of my move the least of my worries. Thank you!

Emily L. on

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Mark S. on

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Holly B. on

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We were charged for mileage we did not use, but the check in process was super easy and pleasant!

PAT C. on

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Unbelievable operation. Largest and most impressive U-haul on the planet

HAROLD D. on

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Friendly, fast and knowledgeable staff. The nicest trust I've ever rented. Awesome experience from start to finish! Great job!

Brian T. on

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I am a diesel mechanic and know this truck is running to rough. I told the guy who checked us out when returning and he stated that was normal and Uhaul knows but Won't issue any type of refund or offer to us. That All the trucks run very rough.. a truck isn't suppose to shake and rattle like the whole front end is going to shake off. He did say he would have it checked out but most likely it was normal. I along with my father drove this truck following my wife and mother for six hours and it was miserable due to being so rough!

JIM C. on

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JIM C. on

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ROGER C. on

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JIM C. on

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Real suggestion: 1 parking spot next to handicapped parking labeled for Veterans. Shows the company aporeciates them even if they cant offer a discount on equipment

JIM C. on

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Think Clay will sell his bike???? That would improve my next visit.

robert l. on

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Fast helpful efficient! Thanks!

Amie B. on

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I LOVE great customer service and everyone here had GREAT customer service skills!!!

John W. on

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brandon g. on

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Lona Arleen W. on

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ease of rental and return!

Laura K. on

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The experience was easy!

Michael B. on

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JIM C. on

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The age of uhaul is here. The equipment is much better than the competitions and the rates are better all in all. Now to work on your customer service across the board. If you need ideas for trainers.... John Webbers team is the best.

diane w. on

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Timothy B. on

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However the A/C stopped working and had to ride most of the way burning up in the cab of the truck

Kevin C. on

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Melvin H on

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The nicest UHaul Facility I have used. Everyone there has been very helpful. Would especially like to Thank Matt for his assistance and for showing us around. A Great facility with a Great staff!

CLARENCE H. on

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Sales personnel were not familiar with new accounting system resulting in excessive wait times to finish payment of bills.

Michael L. on

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Manager was very professional.

LARRY S. on

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Keep up the good work

aramando b on

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Your delivery person, Eunice, is a top grade employee. Have dealt with her twice and her attitude has been nothing but the best. In 2013 and yesterday...

Michael B. on

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Anglea N. on

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CRYSTAL M. on

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I thought everything about my experience was top notch, from the great customer service to the clean, easy to operate huge moving truck. (And I am a 100lb girl) Thanks for the great experience that is so rare these days!

Thomas s. on

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Very friendly, professional and courteous staff! Easy highway location with PLENTY of inventory. Too bad you don't get a choice of location with U-Haul, I'd go back there in a minute- but you have to go where they send you. That's the sucky part of dealing with U-Haul.

Timothy M. on

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Samuel D. on

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jeff l. on

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Douglas M. on

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John and his team are awesome! Great people.

Paige S. on

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Matt, will, and Raymond were beyond helpful for all questions I had and made sure I got exactly what I needed.

MICHELLE L. on

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I was charged twice for the same order and no one can tell on me why or even find where i was charged extra... $101....extra...before i even picked it up...and i still yet to receive what im owed from both my $101 EXTRA payment and what was left from my ACTUAL order... BESIDES the fact that i have maintained my storage unit with them...im very disappointed...i want my money that im owed and seriously considering taking my buisness elsewhere....i have bills to pay....and if i dont get what im m owed...i will be in contact with my lawyer....have a nice day.

JIM C. on

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Shirley T. on

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Very friendly, and professional

Tom W. on

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john p. on

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1st class operation. Very professional .

theresa h. on

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Mike S. on

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The service and personnel at Alcoa U-Haul are outstanding.

mark d. on

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JIM C. on

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Patrick J. on

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Great first time experience. Everything went smoothly and the staff was excellent. They've made a loyal customer with their service. Will recommend.

Paul B. on

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JIM C. on

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STEPHANIE C. on

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James T. on

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Jayson H. on

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LACYSTEPHANIE H. on

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EVERYTHING WAS WONDERFUL

RICHARD C. on

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JIM C. on

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JIM C. on

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JIM C. on

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Jennifer H. on

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JIM C. on

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If you want the best this is where you go!! Ive rented uhauls all over the country and over the last 6 months ive had issues anytime i go somewhere other than the Alcoa location. Even 400 miles away in Memphis Tn ALCOA uhaul knew more and could tell me more about my reservations than memphis area uhauls could.

ANDREW T. on

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Customer service unprofessional Rep waiting and talking to me with a cigarette hanging from his mouth

Brad T. on

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Everyone I talked with and those who got my equipment were fantastic. Great staff inside and outside, you couldn't ask for better.

Joel T. on

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Earl S. on

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Process was very quick for both picking up and returning the truck. Staff was very friendly and professional. Will use again, if I need another truck rental.

Dan D. on

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They did not have the truck that I reserved and said the $50 guarantee did not apply. What good is it then, false claims/advertising. Once I had to go to another location over ten miles away to pick up a truck because they didn't honor my reservation.

Dawn B. on

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Talk about "bait and switch!" I'll never do THAT again! I refinish furniture and own a Prius-c, so when I find a bargain piece of furniture, I HAVE to rent or use someone else's truck. Even a small pickup truck will do. I rented the only size pickup truck you offer. Had it for just shy of two and a half hours, drove it 32.7 miles and . . . was charged $68.36. I'm sorry but that's just ridiculous. Never again.

Gene C. on

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John C. on

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wesley h. on

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John and his team were commiserate professionals. We had to change plans and move quickly and convert our final U-Box to a truck rental so we could move abruptly, and they made it happen. They went out of their way to accommodate our needs. Much appreciated.

Nancy A. on

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The truck I requested was not available. I had requested a 15' truck and was offered a 17' truck, but in the end neither size was available. I ended up with a 10' truck that did not have a ramp, which made it a hardship for the people loading and unloading my piano. The rep at the location offered me an appliance dolly, I thought as compensation for them not having the truck I requested, but then charged me for it - I did not use it. The truck itself worked for size but was very hard to drive. If I went over 50 mph it started weaving across the road, and I was fearful of losing control of it going up the mountain.

Lynn W. on

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JIM C. on

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bill w on

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Staff was very courteous and took the time to explains how the operation works.

JOSEPH C. on

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Robert C. on

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Excellent service from the rep who helped me, and his colleague who remembered talking with me on the phone and pitched in with information that made the entire transaction go faster.

michael r. on

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The assistant manager matt was awesome in helping me get my car secures to the tow dolly and the dolly securing to the rental truck. His attitude was amazing and really helped make a stressful day for me much easier. Seoously, he's the man!

Scott M. on

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The staff were very nice, friendly and helpful

Vickie B on

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Nothing

Krystal M. on

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I got charged for $12 in gas when I did fill up to the same level in my opinion

ROBERT H. on

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Great manager and help! Very clean!

JAMESA T. on

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greg a. on

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Rob M. on

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I completed online check in so it went fast at the counter when picking up. The staff was friendly and helpful. I will rent here again in the future. Tip: if having to travel toward knoxville from this location, turn right on Hwy 129, then cross bridge and exit onto I-140 South, stay in right lane, then immediately exit right back onto Hwy 129 North. It's a clover leaf intersection. Crossing Hwy 129 from UHaul to go North can be very dangerous.

KURT R. on

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The trailer I reserved was not available when I got there. Was sent to another store 20 minutes away. Was promised $50 for missing the commitment. Have not seen anything.

Steven O. on

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FAIRFAX D. on

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Michael L. on

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RAY M. on

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Locate U-Haul providers need to be updated and better trained in renting the U-Boxes. Eunice Gewerk from Alcoa was great in getting my rental worked out and delivery was exactly as she noted with time and delivery.

LEEANNA L. on

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Kimberly T. on

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Jennifer B. on

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I use this place all the time! The guys are always helpful and nice!

Martin M. on

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Drinks & snacks!

Brad H. on

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My account was charged twice and still hasn't been fixed.

Michael C. on

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JIM C. on

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BILL R. on

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shannon s. on

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excellent staff at both locations.

Kenneth B. on

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Matt handled both the rental and return and did a great job. I hope to work with him again.

Jessica P. on

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Dan T. on

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sonya l. on

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Excellent customer service...The customer service rep's name was Matt and he was pleasant and very helpful! Would recommend this service to all of my friends...5 star service

JIM C. on

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Gary M. on

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Bettye G. on

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Staff very helpful. There was excessive steering play on truck. At least three inches. I would rent from them again.

Thomas R. on

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christine m. on

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JIM C. on

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JOHN M. on

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Very good service. Getting and returning truck was quick and painless. Will use again if needed.

Donald R. on

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Shawn T. on

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Jonathan C on

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My Ubox delivery driver was on time, polite and very accommodating. She really has made the start of this experience a very positive one.

Jan M. on

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Everything was good. Thanks!

larry r. on

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Tech did not notice reciver should have been adjusted for correct height.

Lindsay B. on

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The customer service representatives on the phone and at the pickup location were nice and helpful, however I reserved a truck within 10 minutes of my home but ended up having to drive 20-30min to pick up a truck that was twice the size that I needed. I was compensated, but I don't believe it was adequate. Plus, I feel that renting a vehicle with less than a full tank is not appropriate, especially for someone moving to another state. Gauging how much fuel you need to return the truck with is nearly impossible and having to fill it up to begin with is a hassle.

Annie B. on

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See above.

Holly D. on

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JIM C. on

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CHERYL E. on

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Claire L. on

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Jerry A. on

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maggie h. on

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You can work on your scheduling/phone center. I had an appt for the 18th when I had took off work early to come but then you just rescheduling without letting me know. So I rescheduled for the 26th. I get a call on the 25th asking why I if I was coming to my appt, I explained that I couldn't come I had appt on the 26 they said we don't have a hitch installer tomorrow. I said well I need it by the 30th cause I'm leaving for the beach, the reason I was needing the hitch. So the make me about for Sunday the 28th at 11. I drive 45mins to the uhaul store on Kingston pike (I was told this was the only one that could install the hitch) only to get there and be told they couldn't do it and changed my appt to the 1st!!! No one called or even told me they had changed cause I would have told them I wouldn't be here and that it didn't work. I explained to the guy at Kingston pike that I needed a hitch today, he called a few store and told me that I could go to the Alcoa store. Joe was nice and got the hitch on fast.

GABRIAL R. on

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William was extremely generous and helpful! Made my experience fantastic. As my first experience, I'm already sold that I wouldn't consider another for this service.

dale c. on

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Customer service was just ok (not bad, but definitely not great). I need a truck in a just under a month and will look for another location...

Shelley C on

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Matt is an excellent employee so helpful thank you!

JIM C. on

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JIM C. on

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Mike D. on

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The drop off was great and easy. The receipt that was e-mailed was incomplete, as it did not reflect the previous amount paid. Please review and send me a full receipt for my records. Thanks, Mike Davis

RICHARD S. on

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PAUL K. on

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This location is situated on an extremely busy road. There is nothing you can do about that, but it make for pulling in and out extremely dangerous.

John J. on

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Great service. Very knowledgeable and helpful! Thank you!

JIM C. on

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Brent S. on

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RICK F. on

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michael s. on

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It was a awesome brand new van definitely would rent from them again

JIM C. on

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PING Z. on

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JOHNNY A. on

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Pick up wasn't that good, guy acted as if it was an inconvenience to assist me, but drop off was ok, guy helped me all he could and was friendly.

JIM C. on

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If you look up the definition of customer service youll see a picture of the Alcoa Uhaul location. This crew is always friendly, curteous, and kind to everyone who walks thru the door

Kristina S. on

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LARRY D. on

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J LEE h. on

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Andrew H. on

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David L. on

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William B. on

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JIM C. on

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Uhaul should consider a rewards program for renting. The more you rent, after 10 rentals you get a shirt, after say 100 you get "the bicycle". Clay???? Lol Every time i have to deal with the competition im reminded as to why UHAUL and Alcoas Store are my preferred way to move.

JIM C. on

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This week i used 2 uhaul locations. One was im middle tn and the other was Alcoas Store. To give an idea of how good This store is, after i pulled away from the other location i called alcoa. Not to make a reservation but to tell them how much i truly appreciate their work ethic and atmosphere no matter who it is when you walk through the door. Ive said they are hands down the best store in east Tn. Now in my opinion they set the pace for the entire state

BOBBIE s. on

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Larua W. on

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Douglas G. on

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Customer service staff was friendly and efficient.

ROSCOE G. on

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Colin M. on

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Sai R. on

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MICHAEL F. on

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COLIN M. on

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Jeremiah M on

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Excellent

Rene C. on

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anita h. on

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Michael B. on

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This is, by far, the best U-Haul store I've ever used. Fast, efficient and friendly, every time.

gregory m. on

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Performed the drop off inspection promptly, asked me about the trailer (did it need anything that I was aware of), had me unhooked and on my way in short order.

JIM C. on

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Clay ive tried multiple times to negotiate for the UHAUL bike. John has been able to withstand my offers thus far. Maybe the next GM will be easier to negotiate with OR you allow him to let me have it. Point being DONT let John and his team go anywhere!

JIM C. on

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I wasnt 100% satisfied with my expereice so ill have to come back for another this week! Vs penske, budget, and Enterprise not just Uhaul but the crew at Alcoa are VERY difficult to beat. These guys always treat me like one of them

Chris R. on

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paul m. on

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Matt and the guys were very professional,, very kind and the most appropriate welcoming committee for the area !

Jacob D on

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The U-Haul employees were very nice and helpful!

lawrence g. on

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Check tire pressure.

Frank V on

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There was a guy there that was showing me where the unit was. But did not know how to get in it. He must have been a new worker

Kevin N. on

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Lloyd A. on

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Sam M. on

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Tim C. on

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Helen M. on

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Michael B. on

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jcristy d. on

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Very nice facility. The employees were also very helpful.

john r. on

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Tammy S. on

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This location is always great!

Lloyd A. on

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The drop off service was great. The employee ( did not get his name) was a pleasure to deal with. The Alcoa facility is clean and very well organized for ease of dropping off or picking up U-Haul equipment of any size.

Elizabeth M. on

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Employees could be friendly the guy helping me was very brusk and the manager helping the guy next to me was a bit sarcastic to the customer he had

Dale S. on

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sharon c on

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The U-boxes were a great way to move across country.

lori s. on

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I had a wonderful experience, only thing I would say is when you pay for a month and move out a week after paying, you should be credited for the amount left on your months storage. Because likely you will be renting that storage out to someone else and getting paid again for that storage unit.

Mike S. on

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JIM C. on

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We rent alot of equipment from this location and have never had any issues. John W. and his crew are the best crew ive expereinced in quite a while. No i wasnt paid for this review but supercharging a JH for me would be acceptable as payment.

RONALD H. on

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Greg G. on

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GLENN W. on

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Greg G. on

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Howard B. on

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Curtis K. on

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Paid for extra 20 miles went over by 1.1mile so when received email receipt was charged 44 cents plus 5 cent taxes .49 yet returned truck with 3/4 tank fuel only had 1/2 when picked up. 1 mile over and uhaul needs that .44 ridiculous.

JAMES P. on

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The facility was nice, staff cooperative HOWEVER this was not the location I requested to pick up the truck. I requested a location right down the street from my home and then received an email the night before I was to pick the truck up, stating I would have to drive 30 minutes down the highway to pick up the truck. This was obviously very inconvenient because I needed the truck by 12noon and could not get it until 4pm plus had to drive 30 minutes away instead of 3 to pick it up. So I got to pack an entire truck in the dark in 30 degree weather thanks to UHAUL. Next time I will try a different truck rental company that won't make last minute changes that negatively affect my move. VERY DISAPPOINTED with the truck scheduling main office.

paula p. on

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Rachel G on

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Great customer service. Kind and friendly

Dale H on

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Very friendly personal and helpful !!!

Robert M. on

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The trailer was older and in working order but the fenders were in poor condition, latches not working very well and when tipped up in travel position it was leaning in close to the car.

KIM W. on

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MAUREEN F. on

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RONALD L. on

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Everything was great I just dropped the auto transport off and left. They took care of the rest. No problems. Thanks.

Lynn M. on

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fred f on

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Very friendly staff !!

anthony w. on

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MAUREEN F. on

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WILLIAM k. on

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Jolanda J. on

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Peter W. on

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They were friendly and very helpful.

Todd A. on

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RAE H. on

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They return location people really super nice I pulled in they inspected the truck real quick make sure the gas was in there and they were real friendly and they got me in and out within 10 minutes I would definitely recommend this location and their people I can't remember the guys name who checked me in but he was awesome and I would not hesitate to recommend that store

Heather C. on

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Don't make it so much that people think oh heck yea 19.95 n it ends up bein over 100$

James F. on

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It was perfect!

MAUREEN f on

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John was very helpful and polite. He showed us options, and completed the transaction quickly Justin took us to look at our units, and was helpful

mittie h on

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Excellent service!! Very clean and secure storage facility, BUT you desperately need elevators available to all units.

LOUIS a. on

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Pat O. on

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Scott A. on

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The website gave me problems trying to pay before I picked up the truck. I had to pay at the store. Fix it.

lyle j on

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Excellent

THERON W. on

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Great!!

HEATHER P. on

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Friendly staff and access to the location is great and well lit. Pleasant experience and would definitely chose this drop off location over some in the area. It was worth driving 25 minutes to this location (and it saved me some money, which is nice since moving expenses add up quickly).

lisa w on

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We had a top notch experience with this U-Haul location. John Webber was very helpful and friendly. Excellent service!

Jeff P. on

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I would like to say Matt and Will represent you company very well. Both of them went above and beyond their basic job to help me out. Matt and Will realized I didn't have an outlet for to hook up the lights for the trailer. Matt and Will attached a plug so I was able to use the trailer. I was in a bind and I really needed the trailer at that very minute. Matt and Will could of easily turned me on my way but they took the time to work it out. They don't know how much they helped me and saved me. Matt and Will appear to be an asset to your company and represented you in a very good light. Thank you very much!!!

Jennifer R. on

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Connie G on

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The guys were especially friendly and helpful.

Bettylou N on

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Eunice was top shelf. She is an asset to to your company.

LEROY B. on

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LEROY B. on

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Great people to deal with I have move alot over the years with the military for 25 years. And I have use U-Haul 3 times and the move was great with John and his team was top notch.

mel k. on

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nothing

lori s on

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I just wish I could have reserved the space, didn`t need it till the end of the month, so I`m paying for 3 weeks I didn`t need.

steve b. on

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Great experience. People and service were excellent.

DENNY S. on

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Tom M. on

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This is my go to uhaul place. Everyone here is awesome.

Kurt h. on

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Mandy Lynn R. on

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The oil light kept coming on, I had to pull over multiple times. It double the length of my trip. Then I had to pay for extra milage, which would not have happened if I wouldnt have had to pull off of the interstate so many times. I am completely appalled by the performance of the Uhaul truck. I deserve some sort of refund! I also, will not be renting with Uhaul again. I jist rented with Penske last month and had NO problems!

CAROLYN S. on

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The service was quick and the people were very nice

Lexie M on

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Eunice Geweke delivered and picked up our pods and she was great to work with.

Judy T. on

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Great customer service.

JIM C. on

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JIM C. on

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TERRY C. on

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The only thing that I would suggest is to make the trailers so that straps can be attached. The slots in the wood rails do not allow enough room to attach the strap hooks. I usually buy some HD cable ties, run them through the slots & attach the straps to that.

Brenda L. on

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jason r. on

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Pricing is misleading. We were quoted 30 plus taxes and paid over 100 dollars. Very ridiculous for renting a truck for a couple of hours. Could have rented a car for a week for that. Nickel and dining customers is crazy.

Beau C. on

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JIM C. on

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JOHN M. on

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Stephen L on

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Very clean and friendly staff, the manager chercked me in and he was very knowledgeable, and polite. I will definitely come back and use this location.

christopher c. on

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JOY F. on

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bill k. on

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I have used this U-Haul location several times now and every time has been excellent customer service.

Jeff W. on

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Fred Y. on

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THOMAS S. on

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Only thing I had to do was clean the windsheild inside and out. Not a big deal.

Craig R. on

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I asked to rent a truck along with twelve moving pads; however, no pads were provided to me. Not only was I charged for renting moving pads on the front end (which I never used because they were not provided to me), but then I wake up today to find that UHAUL is charging me an additional $12.00 for not returning the pads. They were never in the truck even though I paid for them. Therefore, I cannot return what was never given to me. UHAUL did not meet my expectations since it charge me for equipment that it neglected to give me, and then by charging me an additional fee. I will not recommend this location to anyone due to poor customer service.

Belinda K. on

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CARL B. on

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BRIAN C. on

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Tom M. on

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Easy to use, good people

don r. on

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Jim W on

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Great staff and facility.

joanne z on

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Staff was very flexible and pleasant to deal with.

james s. on

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Very friendly great customer service

CHARLES Y. on

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Need to bring back Military discount and have senior discount

JEREMY E. on

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Great experience, staff was very helpful.

mike m. on

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These guys did a great job and looked out for me on being a few hours late on the truck, because I told the manager about being put behind a total of about three hours because of the dolly.

TIMOTHY J. on

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William H. on

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Noted that the Truck seemed to have mechanical issues the AC would not work at times; the truck had a alert light wrench that would show up at times; it also cut off when sitting, I was concerned on the drive that we were going to make it....

DWAYNE o. on

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Fantastic! Reserved a car dolly and staff was very professional and got me on the road quickly.

Andrew P. on

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RICHARD J. on

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Robin J. on

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A sign letting you know where to drop it off after hours.

angel m. on

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sherman b on

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Staff was very helpful with my needs and facilities are very nice.

Austin S. on

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tom b. on

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Julie H. on

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steven n. on

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PAUL J. on

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Chris W. on

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The man who processed our rental was rude. Additionally, the truck only had a quarter tank of gas.

Robert M. on

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The guy helping me was rude and sour. The vehicle was clean and ready to go. It was as if he made the experience hard-to-do. Everything else was great. Just the one guy help me was a douche.

Kris M. on

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Very unhappy with the fact I was given a truck with no ramp or lift gate when I was moving alone with no help. Wasn't offered any apology and no one seemed to care. Very sore from lifting everything into the truck.

CARL F. on

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I had to extend my rental by one day and as usual, they were helpful and made everything easy.

Chelli L on

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Wonderful service and can`t beat the price! I was already on the phone recommending them to a friend as I pulled out of the parking lot!

rachel f. on

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Nicholas O. on

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RICK F. on

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I am pretty sure I talked to a call center when I called in to schedule my rental. I didnt enjoy talking to him at all. I have rented the AO many times and I didnt need him telling me what I needed.

Joseph L. on

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Quite expensive for a one day local rental.

susan t. on

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All the employees were just great. The van was very clean and we'll maintained . The employees very friendly, helpful, and great group of people. I will go back to this Uhaul again. I also will tell all my friends about them.

Kay E. on

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I was told there were 3 quarters of gas in the tank and that I needed to fill it back up to that point. There was actually substantially less than a third but more than half full.

CHRIS W. on

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tommy r. on

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Staff was very friendly will use them again

JOYCE R. on

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Every time we are here we are treated fantastic. We come because of that even though their are other u haul rental places closer

Charles G. on

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Instructions on the particulars of the vehicle you are renting. Particulars = The different buttons on the dash, the gear shift, tow/haul button. Besure that the truck is winterized when going to places that have freezing weather. The windshield washer either froze and burst, or a hose came off. It would not hold washer fluid. We were a couple of hundred miles from our destination or we have gone to a local U-Haul place to have it fixed. Windshield froze over going through the freezing slush and had to stop to clean it off. Our truck was ready to go as soon as we arrived at the pickup point. People were very nice, and except for the windshield washer problem, the trip was good. Nice truck!

steven c on

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Everything went well.

S- ME e. on

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darrell y on

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Two of the three staff members were excellent. One staff man was completely unprofessional in the mean way he talked to us about parking in front of the building.

James G on

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I used U-Boxes and Pack-Rat for this move. U-boxes were much easier to use and work with. I highly recommend them!

sally b on

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The only problem I had was that I wanted a 10` by 10` storage unit that wasn`t available. This is a very popular storage facility.

PAMELA L on

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The only thing I had a problem with was going to my unit and the light in my area would be the sensor for the light to come on. It was very delayed. The lights behind my unit would come on mostly.

GEOFFREY K on

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4 times in 2 years Uhaul claimed my check was late and I was fined. My bank confirmed the checks had been mailed well in advance of the due date. Who was at fault? The bank, the USPS, or Uhaul?

GEORGIANA D on

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Always extremely helpful and knowledgeable staff.

BRITTANY O on

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Very good security and the staff is friendly. Only suggestions would be later hours on weekends as that`s when most people move.

JAMES M on

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impressed with staff and facility!

JEAN K on

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I was very pleased with my U-Haul experience. Thanks!

MARC M on

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None at this time.

Andrew C on

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Delivery of box was very professional, helpful, punctual, and informative. Thanks!

JUDY D on

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Best way to move !

MELISSA G on

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Very safe!

Jerry P on

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What a pleasant experience. Never had an issue with anything. Also please thank Eunice our delivery person.. She was very helpful.

RONALD C on

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All accommodations and interaction at this location was above average.

david h on

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CAROLINE S on

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Very clean and secure

TONI W on

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ANNAETT S on

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Staff is very accommodating and courteous.

JAMES M on

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friendly staff-good experience with van rental and storage unit setup.

LINDA N on

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Everyone was very helpful and I found I could not get all in the storage i had and they made point to find me one that would work.

GREG H on

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Staff and service good. Storage unit not convenient for Knoxville residents. Price too high on large unit. Only unit where I could get the month free from U-haul.

Matthew R on

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Driver was excellent. U-Haul is lucky to have an employee like her. very positive and proffesional

LEELON D on

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Thank you for a great storage facility

King C on

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Eunice was amazing and extremely helpful. She represents UHaul in a professional and helpful manner!!!

TERRI P on

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Eunice is a great person to deal with. She is very pleasant and professional. I appreciate all she did for me. Thank you very much. Great experience!!!!

KARLA M on

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The owner was very helpful.

GREG B on

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Excellent experience

adam o on

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Eunice Geweke was the, U-Box Customer Care Rep that delivered our Boxes. She was on time, friendly, was great on the forklift! I would recommend U-Boxes to anyone, especially recommend, Eunice!

kathy f on

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Eunice, at the Alcoa facility, was an excellent representative.

james k on

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Good communication very helpful

DAVID F on

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Y`all done good. Thanks !

SARAH M on

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Staff were helpful and friendly, They even helped me find the address of the location where I needed to drop off the trailer.

JOHN S on

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Amanda D on

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The Lady that delivers the Uboxes was wonderful she went above and beyond helping me.I will continue to use U haul, because of her wonderful customer service, and professional attitude..

TERRI P on

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Eunice has done a wonderful job. I would highly recommend her. Thank you very much. Terri Poe

DIANA W on

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I don`t understand why refunds are not issued. I paid for 3 full months, but did not have the unit for 3 of those weeks. Last pymt went through June 9 and I closed the unit June 17.

Thomas C on

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Service was good

BETH K on

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Level of service was excellent

ELENA B on

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Service was very good My concern is your promotion said I would get a month free with a trck rental -I was still chrgd told I would get a refund for the month when I closed my acc I hope that happens

Nicole Y on

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Eunice in Alcoa was exceptionally helpful going above and beyond to help me!

T`LENE H on

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Very helpful

VINCENT F on

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The Staff was very helpful, we did ask if we could deliver our current storage POD to the facility so we could unload the items and load them into our U-Haul storage but this was denied.

HARRY F on

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I will use U-Haul always.

WILLIAM B on

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0 customer service you are a big Corporation in my little self doesn`t matter to you because you have so many customers I will not be back

rhonda s on

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The delivery woman was a rock star!!!

JAMIE B on

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Always friendly and helpful

MIKE R on

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no issues in 2 years

DENNIS K on

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Nice facility

ALEX D on

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After 2 1/2 years storing our RV at a competitor`s facility, we decided to give Uhaul a try. We were NOT told that 24 hour access was not available would cost an extra $10 per month!

THOMAS B on

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John and everyone else was great to me. I would never recommend anyone else but UHaul. Thank you for everything.

KEVIN D on

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was very satisfied with both my storage unit and my rental of a uhaul trailer. will definitely rent from them in the future

Dale T on

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Eunice, the driver, was exceptionally helpful and friendly. She arrived at specified time and waited for the box to be loaded. I hope all staff are as great as her.

JULIO R on

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You really cant beat a clean facilty with great customer service. My previous experience with the uhaul down 411 next to shell was horrible. Webber does a great job running this spot.

BEN D on

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John and his crew were amazing. Good prices and great people.

MIKE H on

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Had very good service and they took care of us. Would recommend them to any of my friends that need a place to store there rig.

DARRELL B on

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Best Storage unit I have ever used. John was helpful and the staff was very friendly. I highly recommend using this Self Storage and U-Haul. Thank you very much.

REBECCA W on

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This was my second time renting a storage unit from here. As always the service was great. If I ever need another storage unit I will come back to Uhaul!

COY C on

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The assistant manager was extremely helpful and professional. I just arrived before closing time and he went above and beyond to get me checked in and show me the ropes. Thank you

Gordon D on

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I want commend Eunice Geweke for going out of her way to satisfy my requirements. Outstanding job!

ROBERT B on

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Several problems with access card not working....two price increases and initial price increase over what I was quoted from GM.

KEVIN D on

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Very friendly and knowledgeable staff clean and had ampil supply of moving stuff as well as great storage units I feel very comfortable trusting them with my stuff

GREG B on

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Great experience. Friendly and knowledgeable staff

BRETT M on

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Was told so many prices it was confusing. I wasn`t sure what I was purchasing because by the end I was paying 20 dollars more per month than what I thought I was supposed to be paying...

JOHN M on

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stored my motor home there one of the main reasons covered electric without notice you went from 24 hr electric to 2 hr which was not enough tried to talk to district manger would not call back

ROBIN S on

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Great service in alcoa. Corporate office not so much. They screwed up my billing.

TERESA P on

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Exceptionally helpful.

TERESA P on

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Exceptionally helpful.

CHARLES P on

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I was very pleased with my experience. The sales associate that assisted me was extremely knowledgable about His job.

SUSAN H on

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Anna in the office was quick to find solutions to my needs and made my experience a great one!!!!

Ashley G on

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When I initially called the 800 number for uhaul I was told only 4 boxes. The Alcoa location was amazing on providing me quickly another box and were amazing about waiting as I loaded it.

Doug P on

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all the way through the project, u haul did everything they said they would do, the staff was well informed and helpfully. I would use the service again

CHRISTINE R on

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The staff were friendly and very helpful, answering questions before I even asked. I`m very pleased with my decision to store here.

SHARON B on

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Hands down the best storage facility in the Knoxville/Maryville/Alcoa area. Great, friendly, and helpful staff clean and secure storage facility. Highly recommend!

KRISTEN H on

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Thank you!

Russ O on

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Eunice is wonderful to work with. Great experience.

WILLIAM D on

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It was great

JOHN F on

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It was great

Richard H on

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Eunice was awesome. Communicated well at every point during the process and followed through on everything promised.

VALERIE C on

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Great guys very friendly

BARBARA D on

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Great facility

RANDY D on

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BARBRA W on

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I feel very comfortable dropping items off in my storage unit. The facility is clean. It is exactly what I needed for my situation including a fair price. Staff was very nice and friendly. Thank you!

CRYSTAL Y on

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It was excellent.

Deborah O on

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Eunice was wonderful. She was so helpful. Would defiantly recommend them.

JASON T on

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All is well.

JOSHUA B on

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Some of our furniture was damaged beyond repair. We never received compensation for the damaged items.

Ed W on

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Mark and staff friendly, professional and very helpful. Glad we chose Ubox.

HERIBERTO F on

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Great staff!

ANGIE N on

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Excellent service!

REBECCA F on