Customer Reviews for U-Haul Moving & Storage of Alief Saigon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Alief Saigon

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Daniel R. on

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Kevin M. on

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patrick w. on

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Mehmet U. on

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I am charged a repair fee of $66.44 for a damage. I called the local office many times and could not get a response from manager. I am sure that i did not do any damage to vehicle. Buy they accused me of doing a damage to top corner of the vehicle. How come i inspect the top of the truck and take pictures once i pick it up. I want my $66.44 back please.

Aivano P on

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the manager took time to assist us and answer all questions.

Rebecca A. on

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The first location I was sent to was not even open according to the hours they were supposed to be open. I called the day before to confirm. I wasted at least 1 -1.5 hours at the Fondren location (which was quite a pitiful place) and then having to call UHaul and then being sent to the Bellaire location which was a much nicer facility. I wished they had NOT sent me to the Fondren location to begin with.

Cynthia w. on

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They took for ever to help someone...

Felipe M. on

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The electrical wiring on the passenger side did not work. I noticed at Microcenter after another driver had honked when I made a right turn I assume because the signals did not work. Next time I will get out of the car and check the light myself. The lady that gave the green light did not do a good job.

Lillian C. on

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The sales representative was excellent! I have used many uhauls and Mo ranks the best.

Isheima R. on

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The Location was fine it was the appointment being screwed up was my Main Problem!!!

ANDREA J. on

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I was held up at desk due to debit credit card verification. I was asked to show 2 forms if ID, a lease or passport. I had to provide 2 different credit cards for verification. This information should be told prior to rentals

Jon B. on

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Jonathan Moreno (mgr.) along with his co-worker, told me "If I didn't like the customer service, don't come back"... (I called "Todd Taylor" on 03/24/17 @ 8:10pm, and informed him of the poor customer service...). In additions they lied on the return time, they put 03/26/2017 11:50am. I was at Grambling University baseball game at that time, on the other side of town. The truck was returned before they opened @ 9:00am. I have had a few billing issues the past few rentals, but overall I've had smooth transactions with U-Haul. I AM NOT DONE WITH THIS MATTER, I WOULD LIKE A RETURN PHONE CALL... Jon Bobineaux 713.467.5527

Xavier L. on

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MARCO K. on

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johnathon b. on

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thai t. on

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I dropped off the trucks after hour.

Jim g. on

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Uhaul agent put done wrong destination. When pointed out he said that's OK a didn't change it. I asked for insurance he said he put it on. I got home reread contract..No insurance..Called him he said he couldn't add it on to an existing policy. Nope never go there again

Bernie S. on

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Staff very professional and safety conciuos

Xavier L. on

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Nothing from what I experienced. Everything was great!

jacy w. on

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Angela D. on

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This was not my drop off location!! Ridiculous!!!

Adedapo B. on

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The truck was good. However, the agent that rented the truck needs in servicing on how to provide good or excellent customer service. I heard his partner how he provided excellent service to another customer. But I didn't get such.

LAMARGO H. on

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I believe Cory was the associate that Check me out. She was friendly and efficien . Made things smooth after the wait in line.

arthur c. on

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DANIEL D. on

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great service every time I go.

LLOYD JR L on

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good services

Terin B. on

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cynthia w. on

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Staff is alsome!!

William C. on

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SANNI I. on

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Thilo S. on

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Friendly and efficient staff mad this move a great experience .

Christa C. on

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Customer service reps lacked friendliness. All other areas were on point, just not the nicest employees.

Pete R. on

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The employee gave me the impression that i was an imposition on him. I had just been stood up by another location that failed to keep an appointment to pick up a trailer.

HAO C. on

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STEVE W. on

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ANDRES J. on

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Barbara H. on

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Hire more staff and retrain the staff who already work there regarding their time management. I waited over 30 minutes when I already did the express check in and there was only one person in front of me! No sense of urgency.

Carla J. on

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JULIA V on

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I have bought packing supplies, rented trailers, rented trucks, bought propane even rented storage space at this location since 1981. Reliable, friendly, helpful. My go to place.

Jamie F. on

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DANIEL D. on

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Oscar H. on

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More employees needed. I was there for 40 minutes before I could let someone know I was dropping off a trailer.

chasity l. on

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Byron M. on

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Great service

FEYISAYO O. on

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My uhaul location was changed without my permission. That was quite frustrating but they worked well with me about readjustments

Dougles M. on

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Dealing with U-Haul is like fathers day in the projects, nothing but confusion & mis-information After returning the trailer, I bought my own for future use so I never again have to deal with this company. The location I finally did get a unit from was decent enough, the phone center should be shut down with the cost used to purchase new up to date equipment.

Michael S on

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Staff was very helpful showing me storage units, and answering all of the questions I had. Thank you!

James B. on

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Customer return contact reps should be more polite and professional... The employee who eventually checked me in was a little rude.. not a good representative of the company. .

Gary B. on

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George L. on

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I picked up an 8 ft truck the day after a hard freeze...so there was about a 2 inch thick x 3 ft long of ice in the bed. After I alerted the UHaul staff of the issue (before leaving their lot), they were kind enough to help remove the ice out of the bed. Good job, guys!

Lisa P. on

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Awesome facility and super friendly staff. Change nothing!

Ahmed D. on

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Roderick M. on

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They opened late. The lady handling me rental couldn't work the computer, then gave me the wrong 15'truck. When I wen to turn the truck in the contract had a different equip # and mileage for the truck she gave me. A difference of 20,000 miles and my trip was less than 100 miles. It took over an hour to return the equipment due to this error and finally after about an hour trying to resolve this over the phone with a "transportation" the tentative solution was for me to leave the truck at the return location and U-Haul would resolve the mistake without further charges to me.

Katherine M. on

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VICKY S on

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It was great! Thanks guys for your help. Oneal is a nice person

CHRISROPHER C on

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I paid in advance in cash. I moved out early and they were saying I don`t hAve a refund. Ruined my plans, timeframe, and cost me money because of extra time spent trying to resolve

ROHAN B on

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Good job

ODESSA Y on

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I would have rated this facility excellent, but the hours of operation were inconvenient for me...

HIDAYAT N on

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It was good experience I will go back if I need .

MIGUEL T on

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terrible

LETICIA C on

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The staff is helpful and if there`s a problem they`ll get to you right away to resolve it

TAMMY J on

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There was a gentleman there when I closed out my account who was extremely rude..

JAZMIN R on

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The property and the condition of the storage was good. The staff and the manager are very helpful. It can get really busy there.

MILLER G on

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Good

TUYET N on

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Very friendly,

HUGO B on

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Poor just because of the fact that there were rats and roaches inside the storage unit.

PAUL W on

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Neal Thompson was very unprofessional and made my moving experience way worse then it should have been. I will NOT be returning !

LUCY W on

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Very friendly and understanding staff

MICHEAL M on

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Stairs to my storage unit were annoying.

PETER O on

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They are friendly and are very hard working people.

PETER O on

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They are friendly and are very hard working people.

ANTHONY J on

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My job hours conflicted with their hours,but they allowed my disabled mom to call and inform them that I had removed my items.

REGINA S on

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Storage area was very to get things to because of narrow hallway and door.

HOA T on

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This storage location is very old and needs upgrade . The door locks and storage doors are very old and the unit storage are very out of shape .

RICHARD E on

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Change out management...smh.

JOSE A on

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Rv stored here was broken in to. Staff seemed unconcerned. We moved to other storage facilitiy.

LATONCHA R on

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Get a security officer for the property!

VICKI O on

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It was ok when I was using the facility. When I moved out the manager was rude.

ERICA R on

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The guy who processed my paperwork at the Bellaire location was so helpful and friendly. He didn`t rush the transaction he asked questions to see what would be good for my needs. Awesome worker!!!

EDWARD C on

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Great service

PRINCESS M on

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They have been great. Staffs are really professional. Never have any problems or have I ever questions their services. I will refer anyone to this location.

LUCY W on

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Even though it was busy and only one person working, the associate was very professional and fast.

NILESVAN F on

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Excallent

NICOLE W on

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Good Service

TOMMY N on

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Price too hight nerver come back

ANTHONY C on

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Service was great

OZEMOYA I on

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awesome

SHING L on

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The manager is very patient and nice.

SACHIKO T on

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The manager has been outstanding.

TUAN P on

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the cleanliness is good but when open storage doorway is smelly and installation is dirty and about to fall. the storage room is too high then other public storage too pricy.

ERIQCA J on

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Terrible staff

MATHEW M on

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Staff is not friendly and are never in the front office to assist customers.

PAUL A on

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The staff was very helpful and accomadating.

MILFORD S on

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The manager of the facility was rude to all the customers. We will never us Uhaul again

DOUGLAS W on

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Easy to use. Good access.

PRECIOUS F on

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Worse storage place ever on Bellaire in alief manager rude staff is slow place unclean never ever again will I rent from this location

ALYSSA P on

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There were MANY times I could not get into the gate after hours even though I paid for it. Very unhappy with Uhaul.

RONALD B on

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Service was slow only one person working

SHIH-KANG H on

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not recommend

ANTHONY C on

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Great

LUIS C on

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Good overall service.

DAWN P on

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The staff was wonderful and friendly. They were extremely helpful.

KHALIL S on

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Great experiance

CHARLES T on

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price is too high

EDWIN L on

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Rented truck for move...Large storeroom then small storeroom..both great Neal is best PR for the whole company !!

OBIOMA W on

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I had no problems and my property was safe and intact

JOHN-FEEDSTORE B on

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just fine...

KEN H on

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This is a well managed facility. Friendly service and everyone was very helpful.

BRIAN O on

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During the time we stored there, uhaul didn`t do what they were supposed to, but one I talked to the GM Mr. O`Neil things did get fixed but his staff failed many times.

MARTIN V on

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Nice guys, very helpful

JOHN B on

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The boss was so hellpful and professional. I apprise his Friendly attitude

DARLENE G on

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I have always used this particular uhaul for either moving or storage. I prefer to use a place that I know is safe and easy to get to..

HORATIO F on

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Top-quality service via this office location. No matter the situation I had, they responded with the upmost professionalism and courtesy. ONeil and staff made sure my needs were met in all areas.

KRISTIN B on

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awesome staff! always friendly and bent over backwards to be helpful.

TIMOTHY LLOYD E on

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Neil, the General Manager, was excellent. He was very patient and explained everything well. He handle multiple coustmers at once while training a new employe.

ROSALINDA P on

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Staff was very knowledgeable and friendly. Would definitely use their services again.

CASSANDRA N on

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The staff was extremely helpful

TIMOTHY LLOYD E on

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The staff was very helpful! They were fast and efficient.

DAVID H on

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they should hire more employee`s during peak hours or do a better job scheduling the one they do have having to wait in a long line is not cool plus the AC in the main lobby doesn`t work so well

VALENTINA T on

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Staff not Helpful. Staff made jokes about how awful equipment is and still rented equipment out. Not enough staff on hand. Had to wait 45 minutes to be helped. Very bad experience.

HINA Z on

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It`s a good place just gets busy and not enough people to help

GUILLERMO S on

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Keep up the good job guys

LARRY D L on

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The staff was excellent to me.

CONSTANCE K on

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Front office were very helpful and knowledgable of storage options.

THANH H on

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Excellent services!

SHIH-KANG H on

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Good service

SAM A on

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N/A

CARMEN C on

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Thank you for offering this service as an option for those needing to move. everything went smoothly and without a hitch!

CASSANDRA N on

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The staff was most helpful in trying to make sure we had the correct size for our storage needs

DONG BAO C on

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We not happy with the people work there!!!

DONG BAO C on

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We not happy with the people work there!!!

JUAN M on

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not good at all

RICHARD M on

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Service was good, and employee knew how to help us.

HEATHER W on

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Work on friendliness and enjoy life and your job! Addittude makes a difference. Your career is what you choose to do. Thanks

DEANNA B on

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Reserved 10` but reservation stated pickup, 10` not available. Paid extra $10. Gas not full, associate initialed. Charged for gas. Unaware about dolly usage. Used dolly ONLY charged for both

JONELLE D on

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I had a very easy and quick experience. The young man who helped me was wonderful.

PATRICK SCOTT B on

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The fron access gate apparently has issues.... I coldnt access it but after several tries... everthing else was good.

JAMES G on

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7 pm close is tough for people working full time. other than that, everything was copasetic.

ARTHUR D on

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the only issue I have is that it is a larger uhaul with allot of customers waiting because it is short staffed

MARIA M on

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Thank you for all the help and good relationship with the staff. Sincerely Maria Missimer

QUINCY L on

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Great customer service

JEREMY V on

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Buildings in state of disrepair, Camera system was very minimal,gate was broken. There were already 2 locks on our unit door and the latch had been cut. O`neil was extremely friendly and helpful.

BERRI M on

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THE SERVICE AND PROFESSIONALISM WAS OUTSTANDING. CERTAINLY,I WILL REFER TO OTHERS. VERY PLEASED WITH MY EXPERIENCE. --BERRI MCBRIDE

KRISTIN B on

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extremely friendly staff. professional and helpful

TONYA C on

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The entire staff is very helpful and they all have great customer service. TJ and Oneal are the two guys that helped me and the both of them were great. Thanks

MARY N on

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I will never use your company ever again! All the years i spent there for some asshole manager Jeffto go and eff it up. you. Jeff is a lier, who will lie right to your face and not think twice.

HINA Z on

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i waited almost 30 minutes before someone helped me!

MARIA M on

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Excellent costumer services. Thank you U-Haul Maria Missimer

JIMMY N on

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The staff was always friendly.

RENEE H on

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1 the wait in line is too long witout someone attending to you. 2 was there alone for a long time. 3 I am a former Uhaul employee 4 Also all employees are not friendly and greeting people.

MEHDI A on

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There was water leak from roof of my storage.

ERIC M on

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Had a storage unit for over a year and had no problems obtaining, accessing, and closing the account.

YVETTE H on

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I had the storage for several mos. I liked the friendly email reminders each month to pay. Renting trucks is easy and convinent. Will use again.

TOMAS A on

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Im very dissapointed with the facility on Bellaire Blvd. I originally rented the parking space on Sunday 2/26/12 and on Thursday 3/1/12 I pulled my trailer out of the facility.

LISA P on

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Everyone was great and professional

GODWIN E on

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employees from the call center do not know what they are talking about and give very conflicting information from what the prices and procedures are in the actual store.

RENEE R on

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gave wrong info and didnt give us the option to get insurance.

JILL P on

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The employees were very helpful and polite, great customer service.

ABNER F on

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PAID FOR 24 HOUR ACCESS AND WAS DENIED ENTRY AFTER OPERATING HOURS ON THE FIRST DAY !

TRAM B on

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they are good helper they tried to help my business as much as they can. they had a good patient to a customer. i like to give them A++++++++++++++++++++++++

NANCY Y on

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Thank u

THIEN T on

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Excellent customer service by manager Jeff.

DORINE S on

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Service was good. Experience satisfactory

TESHIA S on

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Nothing to say

DIANNE M on

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The service was excellent, friendly employees and very helpful.

ANNA P on

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I was discrimated against by white employee.

PATRICK B on

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The people at this uhaul are exceptional. Oneill is terriffic as he is knowledgeable and all of the staff are extremely professional as well as friendly.

MARIA M on

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thank you very much for all your help

ARINOLA E on

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Jeff and the employees were very helpful and understanding despite my finanical woes. I would reccomend them to anyone. Jeff went above and beyond to assist me with my storage even after hours.

BARNDON H on

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Great

ROBERT S on

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Good service, good staff, well maintained property.

MICHELLE R on

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The only problem is the staff at the main calling center when my phone call was forwarded.

SHELLENA A on

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Only problem I have is that I moved out on 7/18/2011 and am now receiving a past due notice39.95 plus late charges 15.00 which I do not owe.

SUSAN K on

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Your employees were just wonderful.

MICHAEL C on

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We needed to get rid of stuff and it eliminated our need for a storage unit.

LAURA L on

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The facility was very clean, very accessible and the staff was great. The lighting system was improved while I was there, so very happy about that.

ARGIE F on

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yes i would tell a friend just wnt send them to that location

ELIZABETH A on

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very nice. staff has always been extremely nice and helpful to me.

LAKISHA W on

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The personnel was always professional when I spoke with them.

CAROLYNE M on

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The lady that waited on me was rude and had no customer service skills. She spoke down to me as if I were stupid.

VERONICA P on

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The service was wonderful. Had no issues with the employees at this location.

MICHELLE R on

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very professional

SHARON J on

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Every time I called I received excellent service. The staff is really nice and helpful. I never had any problems with my storage.

GORDON P on

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Staff was very friendly and helpful, from beginning to end.

SHELLENA A on

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after shopping 4 four other storage facilities, we found u-haul to be 12.00 cheaper than all of them for the same sized space....thank you

MEHDI A on

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Everything in this U-Haul Storage Facility were perfect.

OBIYO O on

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The young man who attended to me was quite courteous and very helpful.

REY M on

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Guys there were very friendly and helpful, even the cleaning staff! thumbs up for the Saigon Uhaul

PAUL S on

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I WOULD LIKE TO SAY CHRIS VERNON. WERE VERY PROFESSIONAL IN A CROWDED SITUATION, THEY DESERVE A BIG THANK YOU. MRS. STRAWDER

LEON W on

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great people behind the desk.

DAMIAN O on

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The only problem I had was that at times, during winter, the climate controlled storage areas were quite cold.

DAVID S on

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I never appreciated U-Hall until Alicia Brown, the GM on Bellaire attended to me. Alicai Brown in Houston office is an asset to U-Hall.

CARL M on

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The staff was very helpfull.

DAMIAN O on

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The lady manager was wonderful. She has good customer relationship. I tried four other stores, before choosing this particular one mainly due to the manager`s good manners. Damian.