Customer Reviews for U-Haul Moving & Storage of Alief Saigon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Alief Saigon

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Luis M. on

Rating:

Customer did not leave a comment.

Lily T. on

Rating:

Customer did not leave a comment.

Nicole R. on

Rating:

Customer did not leave a comment.

JOSLYN C. on

Rating:

better customer service

RONALD G. on

Rating:

The printed contract had a different trailer number on it compared to the packet I received. When I questioned this he said not to worry.

Mark H. on

Rating:

Customer did not leave a comment.

Olukayode I. on

Rating:

Customer did not leave a comment.

Debora B. on

Rating:

Customer did not leave a comment.

nikki n. on

Rating:

Customer did not leave a comment.

Jesus Z. on

Rating:

The Manager very professional and helpful!

Peter O. on

Rating:

Nothing as at now

Ryan S. on

Rating:

The staff that we interacted with were really helpful and efficient (sorry, I cannot recall names, but it was on 03-Dec, around 2pm. The lady helped us in-store and a gentleman helped hook up the trailer). Would go back, based on positive customer service experience.

Jill P. on

Rating:

a bit more customer service, when someone comes in to just acknowledge them, just by saying hi welcome to uhaul, be with you in a few or something similar, instead not saying anything and walking right past a customer

Diana T. on

Rating:

Best UHaul experience ever! Staff were friendly and knowledgeable, for both the rental and the return process.

Prakash V. on

Rating:

Customer did not leave a comment.

Nancy J. on

Rating:

Customer did not leave a comment.

Sandra C. on

Rating:

Customer did not leave a comment.

FELICIA T. on

Rating:

This morning was terrible people were irritated due to long wait period for service I've use y'all location before but she was swamped long wait caused me delay In picking up my truck which cause me loss of a helper recently had knee surgery and I'm limited to what I can do

Keith W. on

Rating:

This was not the location that I set-up on-line for pickup. I was very disappointed that the specific location that I set-up for pick did not have the vehicle to pick up. I had to travel farther away from my. plans to get a scheduled vehicle. The employees were very helpful at the original place.

steven B. on

Rating:

Customer did not leave a comment.

Bijan S. on

Rating:

Great services. Something memorable occurred upon return..The young bearded man in the green shirt fed his co workers bits of food he kept stored in his beard...oddly enough they seemed to like it.

DANIEL D. on

Rating:

great service

EBENEZER A. on

Rating:

At this time nothing

fred w. on

Rating:

Customer did not leave a comment.

Latanya P. on

Rating:

Customer did not leave a comment.

Stephon S. on

Rating:

Customer did not leave a comment.

alexis l. on

Rating:

The gentleman that helped me was very helpful and nice.

TANISHA M. on

Rating:

Customer did not leave a comment.

BEN F. on

Rating:

Customer did not leave a comment.

joseph i. on

Rating:

Customer did not leave a comment.

CHRIS R. on

Rating:

Attendant was very rude expressing that her location didn't accept trailers.

leonardo r. on

Rating:

Customer did not leave a comment.

BUU T. on

Rating:

Your people are great! Your people on the phone taking reservations are terrible!! I must have spent 4-5 hours on the phone to make and correct my reservation only to have it be wrong when I get to the location to pick up. Also, your online check-in doesn't work on my apple Safari app -- this is unacceptable.

christian b. on

Rating:

Jonathan is great

William Fritz M. on

Rating:

Efficient and friendly service, can't suggest any improvements. Just wish it was closer to my location.

Pauline B. on

Rating:

Customer did not leave a comment.

Philippe H. on

Rating:

I had the pleasure of doing business with y'all twice. Well kept clean equipment and love the overnight drop off option. Highly recommended.

ANTHONY F. on

Rating:

Customer did not leave a comment.

Rebecca B. on

Rating:

Customer did not leave a comment.

Gloria S. on

Rating:

I always go to your location so I must like the service.

Israel C. on

Rating:

Nothing at all! Great customer service at the rental place in Houston.

TUAN H. on

Rating:

a very terrible noise resounded when I was running at low speed or braking.

juanito m. on

Rating:

Number 1 Thanks

Ethel D. on

Rating:

Customer did not leave a comment.

patricia b. on

Rating:

You charged me too much.

Chris F. on

Rating:

Very prompt attention with less time spent returning the equipment.

Velma M. on

Rating:

I have rented "many" uhauls and especially over the last 4 years and I used to be able to drop off the truck at a nearby location when I was done with no extra fees AND I used to get something like the first 30-50 miles free. NOW you guys have found a way to tack on more miles because you no longer offer the free mileage and we have to return the truck to the pickup destination or pay an extra fee to leave it somewhere else. It's ridiculous. I paid $300 for a 10ft truck for one day because of the mileage I had to tack on it esp for having to return it the Bellaire where I picked it up. I understand supply and demand. We...the customers...are not given a choice. It's all about us having to pay more money one way or another. Also, a 10 ft truck IS NOT for moving a small apartment. That description is way off!! All I had were items in a small storage that would be way smaller than a 1 car garage and they didn't all fit.

Haissam W. on

Rating:

Very good

Luis R T. on

Rating:

Customer did not leave a comment.

Anthony T. on

Rating:

Customer did not leave a comment.

Anwar F. on

Rating:

Customer did not leave a comment.

LORETTA F. on

Rating:

Keep a Smile on your Face treat them with kindness we all go thru something in this Life. Thank you so much for you Kindness you all did a awesome job God Bless each and everyone of you.

JAYSON K. on

Rating:

My experience with this U-Haul place was excellent and I would recommend it to anyone!

henry C. on

Rating:

Customer did not leave a comment.

Luis R T. on

Rating:

I'm very happy to visit this store,the van I rented was ready when i get there. The staff were very friendly.

juan p. on

Rating:

Customer did not leave a comment.

Syd C. on

Rating:

Short staff long wait and check the maintenance of your vehicles. The one that was given to me that day and air-conditioning problems as well as gear issues.

Gregory S. on

Rating:

Customer did not leave a comment.

CURTIS S. on

Rating:

One employee was very professional and had great customer service skills. The other employee completely destroyed the previously mentioned employee's good work because he obviously doesn't know how to treat customers.

Tong L. on

Rating:

Customer did not leave a comment.

Joseph S. on

Rating:

Customer did not leave a comment.

Richard L. on

Rating:

Customer did not leave a comment.

ronald t. on

Rating:

The lady checking the U-haul out to us at the pickup location rushed through getting the contract done and signed and did not explain anything on the contract without us asking. In addition to this I later found on the paperwork that there was a temporary repair made to the truck with aluminum tape and that I excepted the risk of having it leak. This was never disclosed to me by the lady at the pick up location.

ENRIQUE A. on

Rating:

Customer did not leave a comment.

Laurence M. on

Rating:

Customer did not leave a comment.

Linh T. on

Rating:

Customer did not leave a comment.

Tina Z. on

Rating:

Overall experience was horrible. Rental from Mailboxes of Bellaire called late night before to say they were changing my rental and they would call back, but didn't. Rental made here was not for same date! However they accommodated me with a truck. As driving, smelled gas. Truck has fuel leak. The only positive is sales rep at this location who bent over backwards to get me a vehicle.

Jolene Y. on

Rating:

Slow customer service. Staff made excuses for company mistakes

MIKE I. on

Rating:

I had to buy a new truck because my went for a swim during Hurricane Harvey. I needed to rent the car dolly to tow the rental vehicle back to return it. It just sucks that for a 45 mile drive it cost me $137.

Judi S. on

Rating:

Thanks again

mathew w. on

Rating:

Customer did not leave a comment.

John T. on

Rating:

Customer did not leave a comment.

Lazaro A. on

Rating:

Customer did not leave a comment.

Michael V. on

Rating:

Your online reservation system is great, even on mobile. You should advertise this at locations during high volume hours. ie, while waiting in a long line a customer could save time by inputing information on their phones. Put up a few signs outlining the process, and encourage the staff to promote it.

janet s. on

Rating:

Customer did not leave a comment.

Jorge J. on

Rating:

Kori was great. Nice quick and to the point. Was in and out in 10 minutes. If I ever need another Uhaul I know where to go.

Walter D. on

Rating:

When equipment availability is assigned to another location than which is reserved, please contact customer with repeated attempts. Do not simply leave a voice mail.. I for one do not check mine as often.

OANH L. on

Rating:

Customer did not leave a comment.

IBIERE j on

Rating:

Ur staff are rude . Got Storage Facility, was promised 24 hr Access but was not given. My husbands car was burglarized. Storage was stinking and had rodent feaces.

Johnathan M. on

Rating:

Check for rakes in the back of the truck?

Mike C. on

Rating:

Customer did not leave a comment.

fred w. on

Rating:

I tried to return the trailer to the Westchase location an they refused to take it

Yvonne Diane T. on

Rating:

Customer did not leave a comment.

Hari Kumar R. on

Rating:

Good service

Jeff T. on

Rating:

Everyone very helpful.

Amare B. on

Rating:

Very very Poor Customer service . I have seen the netnes of the truck when I take it. and it was the same condition when I bring it. But charge me for clinging. I came around 6.45pm. And waiting out side and no one showed up. I went inside stay on line it looks his computer or system messed up. Finally he told me to drop the key. I think it was better to accept what he has said than being mistreated. It was really bad experience I was looking for 24 hours but gave me 9hr still I don't know how it happened and the car is also need to be checked . It need service.

Valerie F. on

Rating:

Customer did not leave a comment.

john C. on

Rating:

Customer did not leave a comment.

WALTER H. on

Rating:

need more than customer service to slow

Brittney D. on

Rating:

I was given a truck with 1/4 a tank of gas (during the aftermath of Harvey). The short Hispanic male drove the truck to the front and just gave me the truck. No walk around, anything. I get to where I'm moving from and it's only a utility dolly in the back. No furniture pads (you'll understand why this info is needed in a bit). Uhaul is due back at 6, finished around 6:30. From 6:30 to 8 pm, I'm FRANTICALLY driving around Houston looking for a gas station WITH gas. After 6 with none, I finally found one. Fill it a little bit past 1/4 to compensate the drive there. I leave a note with the key telling them I had to search for gas, literally. Next morning, I get the invoice. They're charging me for furniture pads, 6 I may add, that weren't in my truck to begin with!!! On top of that, they said the gas wasn't at 1/4. Lies but whatever. They waived the fee for it and only charged for the amount of gas to put it on 1/4. They charged for insurance I did not request, but it's 17 dollars I can live with. But I refused to pay for furniture pads that my movers can testify to that weren't in the truck. I moved all boxes so they weren't needed. This is horrible. I did a dispute and it's been more than 72 hours (not including Labor Day) and the manager hasn't contacted me. I called, he's not there. Horrible customer service from the gentleman who assisted in bringing the truck. And now it looks like the manager wants to hide. That's fine. I'll do whatever to get my money back for items that weren't even in the uhaul to begin with.

Binh H. on

Rating:

Excellent

Kurt R. on

Rating:

Nothing. I was very pleased with the manner that this entire business transaction was performed. Thank you.

sunday o. on

Rating:

Customer did not leave a comment.

Donna T. on

Rating:

Customer did not leave a comment.

MINH T. on

Rating:

Customer did not leave a comment.

oscar m. on

Rating:

The service of the attendant was very helpful and the friendly

Douglas H. on

Rating:

Customer did not leave a comment.

Ekomobong E. on

Rating:

Your agents at this location need to be trained on customer service and soft skills. Extremely rude, unprofessional and not nice at all.

Esteban U. on

Rating:

Well I did the online pickup and the only thing I wasn't a fan of was having to wait in line to get the key, might be away to improve on that

Jill P. on

Rating:

Fast and courteous service, been using them for over 15 yrs and will continue to use this location

Lynda B. on

Rating:

Customer did not leave a comment.

HASSANE D. on

Rating:

Very satisfied

James M. on

Rating:

Uhaul is the way to go

Janice C. on

Rating:

Customer did not leave a comment.

DAVID T. on

Rating:

Kori is awesome. She deserves a raise.

Victory B. on

Rating:

I got stuck in traffic I called them to tell them that I may be 30 minutes late and how much would it cost me One lady told me it would be $49.95 I told her the truck cost 29.95 per day how could it be 49.95 if I was going to be late with the truck she switched me over to another department I was left on hold for 20 minutes and then the phone was disconnected never talk to anyone a call back I got the office that I actually picked up the truck I spoke to the man I told him I may be 30 minutes late he told me they were going to build me 29.95 + $14 that's what I paid for the original rental of the truck I told him well if he's going to charge me that for the truck I might as well keep it another day I'm paying for another day anyway he told me I could not do that because he had somebody booked for the truck I told him well if you have someone booked for the truck and I'm gonna be there before they get there for the truck why are you trying to make money twice off at the same truck that's a rip off that's improper business I understand being penalized for being late but that is a rip off it did not say that nowhere in my contract two different people that work for you told me two different things and when I pick the truck up the tank was not completely field I was I filled the tank completely I asked him up what about my overfilling of the tank he said we cannot reimburse you for overfilling the tank so basically what They did was turn around and charge the next person for the full tank of gas that I put in there your company has some diss honest practices

Tien T. on

Rating:

Customer did not leave a comment.

Mirko K. on

Rating:

Great customer service, very fast check at return of truck, friendly people, my 2nd rental at same location in last 3 weeks, definitely, if needed again, will check here first. MK

KIANA G. on

Rating:

Customer did not leave a comment.

THOMAS N. on

Rating:

The associate who helped me with my trailer rental, Kori, stayed an extra 40+ minutes after closing, brought out tools, wires and crimp connectors to help me troubleshoot and completely rebuild a faulty towing wiring harness on my vehicle to ensure a safe towing experience. She could have easily denied my rental due to safety reasons, dismissed me to fix my own car's issues and saved herself time, but her follow-through with service was far and beyond above what her obligations were. Thank you, Kori, and thank you, U-HAUL!

Sakeenat A. on

Rating:

More staff on the floor. One cashier is not enough for the store.

Martin W. on

Rating:

Employee with the ginger beard was great.

Ana P. on

Rating:

Customer did not leave a comment.

Ivory S. on

Rating:

Customer did not leave a comment.

HASSANE D. on

Rating:

Keep up with good work.

lolita g. on

Rating:

Customer did not leave a comment.

Thu N. on

Rating:

Customer did not leave a comment.

Joseph D. on

Rating:

Customer did not leave a comment.

Ackeem B. on

Rating:

Customer did not leave a comment.

Ackeem B. on

Rating:

Customer did not leave a comment.

TUAN H. on

Rating:

Customer did not leave a comment.

Paege F. on

Rating:

Customer did not leave a comment.

FRANCISCO S. on

Rating:

Customer did not leave a comment.

Edwin C. on

Rating:

Very honest

OFON M. on

Rating:

just keep going the way ur doing but your office closing time is too early.

Jeremy B. on

Rating:

Customer did not leave a comment.

Carole B. on

Rating:

Customer did not leave a comment.

David L. on

Rating:

Excellent customer service. Everyone was curtious and friendly. I was one day late with the U haul truck but forgot to call on the due date, I explained the situation and I was given ample time to return the truck. I would recommend anyone for there service.

Tolulope O. on

Rating:

I would recommend uhaul services anytime anyday. the service was great

HUY N. on

Rating:

Customer did not leave a comment.

Katherine M. on

Rating:

Awesome customer service! Kori was very helpful & informative. Will definitely rent from this U-Haul location again!

Pablo H. on

Rating:

Customer did not leave a comment.

Mirko K. on

Rating:

Excellent customer service, very nice people, every one I interacted with deserves 10. Way to go guys.

Ebenezer A. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

When I reserved my rental I chose to pick up from a certain location but on the day of pick up I went to that location only to find out it was moved to another location and no one informed me. This then increased my pickup time to 3 hours which is 300% longer than what I had scheduled for. This pushed the rest of my day back. In the future I will use a different company since uhaul was not cummunitive of the change.

yun c. on

Rating:

Customer did not leave a comment.

Wayne H. on

Rating:

Customer did not leave a comment.

william p. on

Rating:

Friendlier return personnel.

Mohammad Z. on

Rating:

Customer did not leave a comment.

DANIEL D. on

Rating:

Customer did not leave a comment.

Kofe I. on

Rating:

Manager was rude and not helpful. Seemed to have had a really bad attitude and did not seem to know how to handle the system. Poor location!!!

LENIA J. on

Rating:

The computer system was slow and not enough people working on high peek day so wait was long.

David B. on

Rating:

Great , needs more employees

XUAN T. on

Rating:

Customer did not leave a comment.

Mario H. on

Rating:

We waited for a hour to receive our equipment. Turns out they didn't have our 17' truck (that we reserved 4 days prior) so my fiancé and I had to compromise with the 15' that they had available. When we arrived there was an unimaginable line of people waiting for uhauls (that weren't ready). Worst experience. I went with uhaul due to the lower rates but I much rather pay more with budget or Penske and receive my rental at the designated time. This experience definitely played a major issue in our moving plans. Never again will I return to uhaul!

belton n. on

Rating:

Customer did not leave a comment.

Angel R. on

Rating:

I would gave 5 stars due to that fact i was double charged..That was a big inconvenience for me...

FRANK YUQING X. on

Rating:

Customer did not leave a comment.

Dane f. on

Rating:

Back of trailer was dirty. It had a lot of what appeared to be sand that needed to be swept up prior to being able to load furniture into it.

FATIH T. on

Rating:

Customer did not leave a comment.

Molly L. on

Rating:

Customer did not leave a comment.

Duane F. on

Rating:

Customer did not leave a comment.

Yolanda T. on

Rating:

Nothing but praise to Jonathan, the store Manager. He is very accommodating and knowledgeable in assisting us. Thanks, Jonathan!

elgie s. on

Rating:

All was good.

Kuohua J. on

Rating:

Customer did not leave a comment.

JAMES L. on

Rating:

Customer did not leave a comment.

Dorcinda W. on

Rating:

Customer did not leave a comment.

ARACELI G. on

Rating:

Customer did not leave a comment.

Cynthia H. on

Rating:

Customer did not leave a comment.

Almesha T. on

Rating:

It was fast

phong l. on

Rating:

Kori was wonderful!

Andrew S. on

Rating:

Keep up the excellent service.

natividad g. on

Rating:

Customer did not leave a comment.

ROSSELLE C. on

Rating:

Service was slow coz 2 people only and the line was long it took me 25 mins b4 I got served,they should add or if there is another person schedule they should step out and help to give a great service

Laura B. on

Rating:

Customer did not leave a comment.

Felicia P. on

Rating:

Speedy equipment check in

Hank S. on

Rating:

Nothing

Ricardo R. on

Rating:

Customer did not leave a comment.

don c. on

Rating:

Motorcycle trailers are the best way to move handicap scooters due to it being very low to the ground and because of the attached ramp. Made the job smooth, quick and easy. Thany you bor being there.

Cuong V. on

Rating:

Customer did not leave a comment.

ABDULRAHMAN G. on

Rating:

I don't think that there's more to do than what has been done already.

Tarik C. on

Rating:

The staff was professional and very knowledgeable of the equipment. I would definitely return to this location.

Elaine W. on

Rating:

Customer did not leave a comment.

Devijae S. on

Rating:

Nothing. The customer service was great and it was easy to get a rental. 5 stars

Duyen L. on

Rating:

Customer did not leave a comment.

minh n. on

Rating:

The installer missed 2 screws that hold the plastic cover underneath the car. I'm returning to pick up the screws tomorrow if he can find them. I don't want just any screws, I want tje original ones. Other than that, everything is good.

LORETTA F on

Rating:

Thank you for helping out in the time of need.

LORETTA F. on

Rating:

It is good to have people helping out in the time of your needs.

James H. on

Rating:

Customer did not leave a comment.

GOLOKO N. on

Rating:

Customer service is nice. Thanks

David L. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

While the locations seemed to be well maintained at each location, the biggest, and aggravating problem I had was the location I chose for pickup did not have the specific truck I wanted, even though I gave the location a full weeks notice. I was forced to go to another location that morning. This ended up wasting a whole hour of valuable moving time, and I was extremely upset about that. I was never emailed, or contacted about the change, and only found out the day of the move. Simply put, if a customer gives you a weeks notice that they would like a certain size truck at a specific location, it needs to be available at that location, as long as you have a couple days to get it there. In my case I gave Uhaul a weeks notice and they failed me.

Myron P. on

Rating:

Customer did not leave a comment.

Beverly A. on

Rating:

Customer did not leave a comment.

JEROME R on

Rating:

none

Paul A. on

Rating:

My booking experience was terrible. I made specific arrangements for a truck based on my travel. At the last minute it was switched to an alternate location several miles away from the hotel I purposefully stayed at that was next door to a very large Uhaul facility. It took me several attempts using the dispatch number to get through and each attempt put me on hold for 20 minutes and hung up. Once I finally got through, they said thre were no truck available at the site I reserved, but the lot was full of trucks?! Once I got over to the facility they sent me too, everything was fine, so this rating really applies to the booking system not ye facility.

Ederson H. on

Rating:

El manager no es accesible y se ve que el stress de el trabajo lo mantiene de mal genio. Para responderme las consulta que tenía porque era primera vez se tardó más de 45 minutos y me mando a otra tienda ,volví el domingo y no se encontraba está otra joven de test blanca que me atendió muy amable y pude rentar.

steve o. on

Rating:

Customer did not leave a comment.

CEDRIC H. on

Rating:

I came here as a walk in because my reservation was sent to the wrong location that was too far out, after all was said in done, I wish I would have made my reservation here to start with, because the service was fast and friendly.

HAO P. on

Rating:

Customer did not leave a comment.

Donald R. on

Rating:

It was a great experience. The employees were friendly and attentive and the pickup I rented was top notch!

Chris B. on

Rating:

Customer did not leave a comment.

Ensie J. on

Rating:

The gentlemen who assisted me with my rental was not very engaging. He did not greet me and was very robotic. He did not ask me to do a walk about of the truck prior to leaving stating that because I purchased coverage it did not matter. Did not agree with him so my partner did a quick inspection before we left. Did not tell me anything about the night drop...had to figure it out (couldn't find drop box upon return). Other than that it was fine.

alethea T. on

Rating:

Awesome

FREDERICK G. on

Rating:

Customer did not leave a comment.

Daniel R. on

Rating:

Customer did not leave a comment.

Kevin M. on

Rating:

Customer did not leave a comment.

patrick w. on

Rating:

Customer did not leave a comment.

Mehmet U. on

Rating:

I am charged a repair fee of $66.44 for a damage. I called the local office many times and could not get a response from manager. I am sure that i did not do any damage to vehicle. Buy they accused me of doing a damage to top corner of the vehicle. How come i inspect the top of the truck and take pictures once i pick it up. I want my $66.44 back please.

Aivano P on

Rating:

the manager took time to assist us and answer all questions.

Rebecca A. on

Rating:

The first location I was sent to was not even open according to the hours they were supposed to be open. I called the day before to confirm. I wasted at least 1 -1.5 hours at the Fondren location (which was quite a pitiful place) and then having to call UHaul and then being sent to the Bellaire location which was a much nicer facility. I wished they had NOT sent me to the Fondren location to begin with.

Cynthia w. on

Rating:

They took for ever to help someone...

Felipe M. on

Rating:

The electrical wiring on the passenger side did not work. I noticed at Microcenter after another driver had honked when I made a right turn I assume because the signals did not work. Next time I will get out of the car and check the light myself. The lady that gave the green light did not do a good job.

Lillian C. on

Rating:

The sales representative was excellent! I have used many uhauls and Mo ranks the best.

Isheima R. on

Rating:

The Location was fine it was the appointment being screwed up was my Main Problem!!!

ANDREA J. on

Rating:

I was held up at desk due to debit credit card verification. I was asked to show 2 forms if ID, a lease or passport. I had to provide 2 different credit cards for verification. This information should be told prior to rentals

Jon B. on

Rating:

Jonathan Moreno (mgr.) along with his co-worker, told me "If I didn't like the customer service, don't come back"... (I called "Todd Taylor" on 03/24/17 @ 8:10pm, and informed him of the poor customer service...). In additions they lied on the return time, they put 03/26/2017 11:50am. I was at Grambling University baseball game at that time, on the other side of town. The truck was returned before they opened @ 9:00am. I have had a few billing issues the past few rentals, but overall I've had smooth transactions with U-Haul. I AM NOT DONE WITH THIS MATTER, I WOULD LIKE A RETURN PHONE CALL... Jon Bobineaux 713.467.5527

Xavier L. on

Rating:

Customer did not leave a comment.

MARCO K. on

Rating:

Customer did not leave a comment.

johnathon b. on

Rating:

Customer did not leave a comment.

thai t. on

Rating:

I dropped off the trucks after hour.

Jim g. on

Rating:

Uhaul agent put done wrong destination. When pointed out he said that's OK a didn't change it. I asked for insurance he said he put it on. I got home reread contract..No insurance..Called him he said he couldn't add it on to an existing policy. Nope never go there again

Bernie S. on

Rating:

Staff very professional and safety conciuos

Xavier L. on

Rating:

Nothing from what I experienced. Everything was great!

jacy w. on

Rating:

Customer did not leave a comment.

Angela D. on

Rating:

This was not my drop off location!! Ridiculous!!!

Adedapo B. on

Rating:

The truck was good. However, the agent that rented the truck needs in servicing on how to provide good or excellent customer service. I heard his partner how he provided excellent service to another customer. But I didn't get such.

LAMARGO H. on

Rating:

I believe Cory was the associate that Check me out. She was friendly and efficien . Made things smooth after the wait in line.

arthur c. on

Rating:

Customer did not leave a comment.

DANIEL D. on

Rating:

great service every time I go.

LLOYD JR L on

Rating:

good services

Terin B. on

Rating:

Customer did not leave a comment.

cynthia w. on

Rating:

Staff is alsome!!

William C. on

Rating:

Customer did not leave a comment.

SANNI I. on

Rating:

Customer did not leave a comment.

Thilo S. on

Rating:

Friendly and efficient staff mad this move a great experience .

Christa C. on

Rating:

Customer service reps lacked friendliness. All other areas were on point, just not the nicest employees.

Pete R. on

Rating:

The employee gave me the impression that i was an imposition on him. I had just been stood up by another location that failed to keep an appointment to pick up a trailer.

HAO C. on

Rating:

Customer did not leave a comment.

STEVE W. on

Rating:

Customer did not leave a comment.

ANDRES J. on

Rating:

Customer did not leave a comment.

Barbara H. on

Rating:

Hire more staff and retrain the staff who already work there regarding their time management. I waited over 30 minutes when I already did the express check in and there was only one person in front of me! No sense of urgency.

Carla J. on

Rating:

Customer did not leave a comment.

JULIA V on

Rating:

I have bought packing supplies, rented trailers, rented trucks, bought propane even rented storage space at this location since 1981. Reliable, friendly, helpful. My go to place.

Jamie F. on

Rating:

Customer did not leave a comment.

DANIEL D. on

Rating:

Customer did not leave a comment.

Oscar H. on

Rating:

More employees needed. I was there for 40 minutes before I could let someone know I was dropping off a trailer.

Michael S on

Rating:

Staff was very helpful showing me storage units, and answering all of the questions I had. Thank you!

VICKY S on

Rating:

It was great! Thanks guys for your help. Oneal is a nice person

CHRISROPHER C on

Rating:

I paid in advance in cash. I moved out early and they were saying I don`t hAve a refund. Ruined my plans, timeframe, and cost me money because of extra time spent trying to resolve

ROHAN B on

Rating:

Good job

ODESSA Y on

Rating:

I would have rated this facility excellent, but the hours of operation were inconvenient for me...

HIDAYAT N on

Rating:

It was good experience I will go back if I need .

MIGUEL T on

Rating:

terrible

LETICIA C on

Rating:

The staff is helpful and if there`s a problem they`ll get to you right away to resolve it

TAMMY J on

Rating:

There was a gentleman there when I closed out my account who was extremely rude..

JAZMIN R on

Rating:

The property and the condition of the storage was good. The staff and the manager are very helpful. It can get really busy there.

MILLER G on

Rating:

Good

TUYET N on

Rating:

Very friendly,

HUGO B on

Rating:

Poor just because of the fact that there were rats and roaches inside the storage unit.

PAUL W on

Rating:

Neal Thompson was very unprofessional and made my moving experience way worse then it should have been. I will NOT be returning !

LUCY W on

Rating:

Very friendly and understanding staff

MICHEAL M on

Rating:

Stairs to my storage unit were annoying.

PETER O on

Rating:

They are friendly and are very hard working people.

PETER O on

Rating:

They are friendly and are very hard working people.

ANTHONY J on

Rating:

My job hours conflicted with their hours,but they allowed my disabled mom to call and inform them that I had removed my items.

REGINA S on

Rating:

Storage area was very to get things to because of narrow hallway and door.

HOA T on

Rating:

This storage location is very old and needs upgrade . The door locks and storage doors are very old and the unit storage are very out of shape .

RICHARD E on

Rating:

Change out management...smh.

JOSE A on

Rating:

Rv stored here was broken in to. Staff seemed unconcerned. We moved to other storage facilitiy.

LATONCHA R on

Rating:

Get a security officer for the property!

VICKI O on

Rating:

It was ok when I was using the facility. When I moved out the manager was rude.

ERICA R on

Rating:

The guy who processed my paperwork at the Bellaire location was so helpful and friendly. He didn`t rush the transaction he asked questions to see what would be good for my needs. Awesome worker!!!

EDWARD C on

Rating:

Great service

PRINCESS M on

Rating:

They have been great. Staffs are really professional. Never have any problems or have I ever questions their services. I will refer anyone to this location.

LUCY W on

Rating:

Even though it was busy and only one person working, the associate was very professional and fast.

NILESVAN F on

Rating:

Excallent

NICOLE W on

Rating:

Good Service

TOMMY N on

Rating:

Price too hight nerver come back

ANTHONY C on

Rating:

Service was great

OZEMOYA I on

Rating:

awesome

SHING L on

Rating:

The manager is very patient and nice.

SACHIKO T on

Rating:

The manager has been outstanding.

TUAN P on

Rating:

the cleanliness is good but when open storage doorway is smelly and installation is dirty and about to fall. the storage room is too high then other public storage too pricy.

ERIQCA J on

Rating:

Terrible staff

MATHEW M on

Rating:

Staff is not friendly and are never in the front office to assist customers.

PAUL A on

Rating:

The staff was very helpful and accomadating.

MILFORD S on

Rating:

The manager of the facility was rude to all the customers. We will never us Uhaul again

DOUGLAS W on

Rating:

Easy to use. Good access.

PRECIOUS F on

Rating:

Worse storage place ever on Bellaire in alief manager rude staff is slow place unclean never ever again will I rent from this location

ALYSSA P on

Rating:

There were MANY times I could not get into the gate after hours even though I paid for it. Very unhappy with Uhaul.

RONALD B on

Rating:

Service was slow only one person working

SHIH-KANG H on

Rating:

not recommend

ANTHONY C on

Rating:

Great

LUIS C on

Rating:

Good overall service.

DAWN P on

Rating:

The staff was wonderful and friendly. They were extremely helpful.

KHALIL S on

Rating:

Great experiance

CHARLES T on

Rating:

price is too high

EDWIN L on

Rating:

Rented truck for move...Large storeroom then small storeroom..both great Neal is best PR for the whole company !!

OBIOMA W on

Rating:

I had no problems and my property was safe and intact

JOHN-FEEDSTORE B on

Rating:

just fine...

KEN H on

Rating:

This is a well managed facility. Friendly service and everyone was very helpful.

BRIAN O on

Rating:

During the time we stored there, uhaul didn`t do what they were supposed to, but one I talked to the GM Mr. O`Neil things did get fixed but his staff failed many times.

MARTIN V on

Rating:

Nice guys, very helpful

JOHN B on

Rating:

The boss was so hellpful and professional. I apprise his Friendly attitude

DARLENE G on

Rating:

I have always used this particular uhaul for either moving or storage. I prefer to use a place that I know is safe and easy to get to..

HORATIO F on

Rating:

Top-quality service via this office location. No matter the situation I had, they responded with the upmost professionalism and courtesy. ONeil and staff made sure my needs were met in all areas.

KRISTIN B on

Rating:

awesome staff! always friendly and bent over backwards to be helpful.

TIMOTHY LLOYD E on

Rating:

Neil, the General Manager, was excellent. He was very patient and explained everything well. He handle multiple coustmers at once while training a new employe.

ROSALINDA P on

Rating:

Staff was very knowledgeable and friendly. Would definitely use their services again.

CASSANDRA N on

Rating:

The staff was extremely helpful

TIMOTHY LLOYD E on

Rating:

The staff was very helpful! They were fast and efficient.

DAVID H on

Rating:

they should hire more employee`s during peak hours or do a better job scheduling the one they do have having to wait in a long line is not cool plus the AC in the main lobby doesn`t work so well

VALENTINA T on

Rating:

Staff not Helpful. Staff made jokes about how awful equipment is and still rented equipment out. Not enough staff on hand. Had to wait 45 minutes to be helped. Very bad experience.

HINA Z on

Rating:

It`s a good place just gets busy and not enough people to help

GUILLERMO S on

Rating:

Keep up the good job guys

LARRY D L on

Rating:

The staff was excellent to me.

CONSTANCE K on

Rating:

Front office were very helpful and knowledgable of storage options.

THANH H on

Rating:

Excellent services!

SHIH-KANG H on

Rating:

Good service

SAM A on

Rating:

N/A

CARMEN C on

Rating:

Thank you for offering this service as an option for those needing to move. everything went smoothly and without a hitch!

CASSANDRA N on

Rating:

The staff was most helpful in trying to make sure we had the correct size for our storage needs

DONG BAO C on

Rating:

We not happy with the people work there!!!

DONG BAO C on

Rating:

We not happy with the people work there!!!

JUAN M on

Rating:

not good at all

RICHARD M on

Rating:

Service was good, and employee knew how to help us.

HEATHER W on

Rating:

Work on friendliness and enjoy life and your job! Addittude makes a difference. Your career is what you choose to do. Thanks

DEANNA B on

Rating:

Reserved 10` but reservation stated pickup, 10` not available. Paid extra $10. Gas not full, associate initialed. Charged for gas. Unaware about dolly usage. Used dolly ONLY charged for both

JONELLE D on

Rating:

I had a very easy and quick experience. The young man who helped me was wonderful.

PATRICK SCOTT B on

Rating:

The fron access gate apparently has issues.... I coldnt access it but after several tries... everthing else was good.

JAMES G on

Rating:

7 pm close is tough for people working full time. other than that, everything was copasetic.

ARTHUR D on

Rating:

the only issue I have is that it is a larger uhaul with allot of customers waiting because it is short staffed

MARIA M on

Rating:

Thank you for all the help and good relationship with the staff. Sincerely Maria Missimer

QUINCY L on

Rating:

Great customer service

JEREMY V on

Rating:

Buildings in state of disrepair, Camera system was very minimal,gate was broken. There were already 2 locks on our unit door and the latch had been cut. O`neil was extremely friendly and helpful.

BERRI M on

Rating:

THE SERVICE AND PROFESSIONALISM WAS OUTSTANDING. CERTAINLY,I WILL REFER TO OTHERS. VERY PLEASED WITH MY EXPERIENCE. --BERRI MCBRIDE

KRISTIN B on

Rating:

extremely friendly staff. professional and helpful

TONYA C on

Rating:

The entire staff is very helpful and they all have great customer service. TJ and Oneal are the two guys that helped me and the both of them were great. Thanks

MARY N on

Rating:

I will never use your company ever again! All the years i spent there for some asshole manager Jeffto go and eff it up. you. Jeff is a lier, who will lie right to your face and not think twice.

HINA Z on

Rating:

i waited almost 30 minutes before someone helped me!

MARIA M on

Rating:

Excellent costumer services. Thank you U-Haul Maria Missimer

JIMMY N on

Rating:

The staff was always friendly.

RENEE H on

Rating:

1 the wait in line is too long witout someone attending to you. 2 was there alone for a long time. 3 I am a former Uhaul employee 4 Also all employees are not friendly and greeting people.

MEHDI A on

Rating:

There was water leak from roof of my storage.

ERIC M on

Rating:

Had a storage unit for over a year and had no problems obtaining, accessing, and closing the account.

YVETTE H on

Rating:

I had the storage for several mos. I liked the friendly email reminders each month to pay. Renting trucks is easy and convinent. Will use again.

TOMAS A on

Rating:

Im very dissapointed with the facility on Bellaire Blvd. I originally rented the parking space on Sunday 2/26/12 and on Thursday 3/1/12 I pulled my trailer out of the facility.

LISA P on

Rating:

Everyone was great and professional

GODWIN E on

Rating:

employees from the call center do not know what they are talking about and give very conflicting information from what the prices and procedures are in the actual store.

RENEE R on

Rating:

gave wrong info and didnt give us the option to get insurance.

JILL P on

Rating:

The employees were very helpful and polite, great customer service.

ABNER F on

Rating:

PAID FOR 24 HOUR ACCESS AND WAS DENIED ENTRY AFTER OPERATING HOURS ON THE FIRST DAY !

TRAM B on

Rating:

they are good helper they tried to help my business as much as they can. they had a good patient to a customer. i like to give them A++++++++++++++++++++++++

THIEN T on

Rating:

Excellent customer service by manager Jeff.

MARIA M on

Rating:

thank you very much for all your help

ROBERT S on

Rating:

Good service, good staff, well maintained property.

GORDON P on

Rating:

Staff was very friendly and helpful, from beginning to end.

MEHDI A on

Rating:

Everything in this U-Haul Storage Facility were perfect.

OBIYO O on

Rating:

The young man who attended to me was quite courteous and very helpful.

REY M on

Rating:

Guys there were very friendly and helpful, even the cleaning staff! thumbs up for the Saigon Uhaul

PAUL S on

Rating:

I WOULD LIKE TO SAY CHRIS VERNON. WERE VERY PROFESSIONAL IN A CROWDED SITUATION, THEY DESERVE A BIG THANK YOU. MRS. STRAWDER

LEON W on

Rating:

great people behind the desk.

DAMIAN O on

Rating:

The only problem I had was that at times, during winter, the climate controlled storage areas were quite cold.

DAVID S on

Rating:

I never appreciated U-Hall until Alicia Brown, the GM on Bellaire attended to me. Alicai Brown in Houston office is an asset to U-Hall.

DAMIAN O on

Rating:

The lady manager was wonderful. She has good customer relationship. I tried four other stores, before choosing this particular one mainly due to the manager`s good manners. Damian.