Customer Reviews for U-Haul Moving & Storage of Alief Saigon

2306 reviews

11334 Bellaire Blvd   Houston, TX 77072
(Between Boone & Kirkwood)

(281) 933-1860

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 933-1860

11334 Bellaire Blvd
Houston, TX 77072
(Between Boone & Kirkwood)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

TAM T. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Calvin H. 
Rating:
5.0

It was all good!

SHERARD LYNN C. 
Rating:
3.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

Nothing: Excellent help on connecting trailer and loading vehicle

William N. 
Rating:
5.0

n/a

ROYAL JR J. 
Rating:
5.0

Nothing more than what I have seen. Thanks

AJIKE O. 
Rating:
5.0

The gentleman who checked me in was very courteous and helpful

ALAN H. 
Rating:
5.0

Very good service

Christhian R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE Q. 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

I'm forget him name he good people

HUNG N. 
Rating:
3.0

The lady that handled my pick-up did not ask what miles I wanted to estimate and applied 40; I requested current time on the contract of 10:15 approximately instead of scheduled 9:30 am - when I returned the truck I learned she did not modify the system as she said when she told me I have until 10:15 am; the truck leaked during the heavy rain and soaked/wet all boxes on the back shelf. The manager was understanding and did not charge for second day since it was just a few minutes after 9:30 am and she told me 10:15 am around the time of actual pick up. Her customer service was not that good. He gave me the claims information UHaul. Truck was clean.

MORLENE P. 
Rating:
5.0

Customer did not leave a comment.

JANET H.  |  First Impressions 
Rating:
4.0

I’m a returning customer but the online rental is new. I love the convenience.

Elizabeth B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

OLAMIDE A. 
Rating:
1.0

Horrible service !!!!

FERNANDO B. 
Rating:
5.0

The staff was great from manager to assistant manager. Plus the other employees.

EULA B.  |  First Impressions 
Rating:
5.0

Excellent

ABIODUN L. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
1.0

Stop lying about Miles. I drove the uhaul solely through the miles I paid for and was told I did 20 miles beyond what was initially given to me. That's a lie and it's sad y'all did that just to get money from me. Poor service!

BRIGHT E. 
Rating:
5.0

Personally been my first time the overall experience was amazing with the swiftness when picking up the equipment and even more easier returning. Maybe with subsequent usage might have a view on what should be improved on. Bit my first time experience awesome.

OLUWASEUN OLANIY F. 
Rating:
5.0

Customer did not leave a comment.

Ton A. 
Rating:
5.0

Customer did not leave a comment.

YANICEL G. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
1.0

Customer did not leave a comment.

Natasha M. 
Rating:
5.0

I felt the charges were too much. An employee on duty made a satisfactory adjustment which I appreciate.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

The employee that helped was very nice and Professional.

JOSE C. 
Rating:
5.0

We did find a storage unit online and were able to move into it right away. However, we had so much stuff, we needed another unit. The staff was able to assist us in finding a second storage that was bigger to accommodate our belongings that was also close to the first storage unit we had.

Margot G.  |  Online Move In 
Rating:
5.0

More dolly's are needed

ANDREA M. 
Rating:
5.0

We appreciate the prompt and courteous service we consistently get at this uhual location.

JEAN PAUL B. 
Rating:
5.0

Customer did not leave a comment.

OSCAR A. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

I had reserved a room Online in the second floor NOT knowing there are NO elevators in that facilitie which you should be clear about that, but the general manager was able to switched me to a bottom floor( had to pay more of course) with no problems.

osmar v.  |  Online Move In 
Rating:
3.0

I picked up and returned the truck on the same day, yet i was charged for 2 days late return. I didn't use the dolly, and was also charged that as well. I tried calling the store, waiting on the phone is way too long. I moved far away from this U-haul location, now i have to make time to physically get to the store hopefully some one helps resolve this issue

mark W. 
Rating:
5.0

Customer did not leave a comment.

Jake L. 
Rating:
5.0

Customer did not leave a comment.

OLALEKAN A. 
Rating:
5.0

Great service at this location!

JERRY A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Super prompt. Amazing customer service.

JEAN PAUL B. 
Rating:
5.0

No complaints about this pickup location, but my overall Uhaul experience was horrible. I reserved a 26' truck online at Memorial City Uhaul. The website crashed and kicked me out and would not show my reservation on the portal. I called the location and they said I was good to go. The next day I was called and told my truck would not be arriving and I would be transferred to another location. Customer service called me and said they found another truck at a different location on Westheimer Rd. I said that was fine as long as I could still do 24/7 pick up since I needed the truck at 7 AM and this new location did not open till 10AM. The lady on the phone was very short with me and assured me that I could and that the area manager was there in person setting the truck up. At 6 AM the next morning, I logged on to start the checkin process only to find a message that said 24/7 was not available and I would have to pick up in office at 10AM! Even though I tried to clarify 3 separate times and were assured that I could do 24/7. I was now stuck with no truck going one way out of town. Customer service called and said there were no more 26' trucks in the area and gave me a 20', which was too small. I ended up having to make multiple trips and spend more money and time because of Uhaul's screwup. Very dissatisfied.

JOSHUA B. 
Rating:
5.0

Excellent customer service and very helpful with hooking up equipment!

Royce R. 
Rating:
5.0

It good

XUONG L. 
Rating:
5.0

Customer did not leave a comment.

Clayton S. 
Rating:
5.0

Already great, keep up the good work

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Alex A. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Absolutely amazing

NORRIS B. 
Rating:
3.0

Please answer the phone in a timely manner. Almost impossible to reach anyone by phone when help is needed the most.

Philippe H. 
Rating:
5.0

Customer did not leave a comment.

JESUS C. 
Rating:
4.0

Customer did not leave a comment.

CATHLEEN W. 
Rating:
5.0

Arrive early. Very busy location

Billy C. 
Rating:
5.0

Customer did not leave a comment.

Ahmed K. 
Rating:
5.0

Very helpful staff at drop off

Oliver G. 
Rating:
5.0

Customer did not leave a comment.

Lilia L. 
Rating:
5.0

Customer did not leave a comment.

DAlforne B. 
Rating:
4.0

The location where I was instructed to leave the truck was 30 minutes away and I passed several u-haul sites to deliver the truck

WILLIAM E. 
Rating:
5.0

Customer service was also a huge help after a bad experience with movers.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

Leonardo A. 
Rating:
3.0

I did not recieve the blankets that I ordered with my move. Was disappointed when I called the location. They told me that they forgot. I was over 50 miles away from the rental location. Please be careful.

FAHAD K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

My sales agent Anthony Nguyen was awesome when I picked up and turned in my trailer. He is very know ledged in hooking up my trailer and all of my other questions concerning my rental.

Zeanna V. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Brandon W.  |  Overall Experience 
Rating:
5.0

Amanda brown and the cashiers were amazing help

MARIA P. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY R. 
Rating:
5.0

Customer did not leave a comment.

Armando V.  |  Overall Experience 
Rating:
5.0

I do wish I had access to my storage after 7 pm

MACK T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JERMAIN M. 
Rating:
5.0

Customer did not leave a comment.

WHIT A. 
Rating:
5.0

El personal fue muy amable y lo que me gusto que.hablan 2.idiomas tube una buena experiencia y si recomendaria😁

SILVIA I. 
Rating:
5.0

Customer did not leave a comment.

Troy W. 
Rating:
5.0

Customer did not leave a comment.

Johana O.  |  First Impressions 
Rating:
4.0

Customer service is OK. Could be better. Service is fast and easy. Made my move very easy. But one thing that I disliked was that the employees don't know how to greet or advise the customer they will be assisted soon. They will just look at you and say nothing about assisting you in a moment.

GUSTAVO O. 
Rating:
5.0

Nothing

ALLEN PREBOYE W. 
Rating:
4.0

Customer did not leave a comment.

RAHMAN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARLAN K. 
Rating:
5.0

Agent was very helpful and friendly!

ETHEL P. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

The Employees were very professional and courteous. They were friendly and kind

EDWARD S. 
Rating:
1.0

I was ignored and overcharged. I still have to request a refund. Understaffed and overworked. I'm really upset.

Pavel T. 
Rating:
5.0

Great customer service

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

RONAL G. 
Rating:
5.0

Thank you

Orfelino O. 
Rating:
5.0

Customer did not leave a comment.

JUAN F. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY G. 
Rating:
2.0

They open after 7am Not greeted by the staff member Not a nice customer service. Charge fuel when it was a mistake

Adriana S. 
Rating:
1.0

Customer did not leave a comment.

STAVROS A. 
Rating:
3.0

Great people working there but your operations/systems mean I had to move locations twice and you ran out of furniture dollys here even though I reserved one so I had to lift everything myself. Feels like you're penalizing people who plan and make reservations ahead for those who want to be flexible for day of stuff.

LARCOMBE T. 
Rating:
4.0

The van I rented wasn't cleaned before it was given to me

Genoveva G. 
Rating:
5.0

Need my refund

HAKIM C. 
Rating:
1.0

As I advised, they should do more road tests on their vehicles, the one I received was in desperate need of repairs, not to mention I was given a dirty truck with empty beer cans, what I ordered online, I was advised they did not carry and stated corporate had not updated their website to state they do not carry those items, and to top it off I was not made aware that I was required to leave a deposit when placing my order online, this should be required at the time of booking, not once you arrive and being totally surprised. This was truly a horrible experience and I would not recommend this location to anyone!

Paula N. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
4.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

j.quiari.com

Boris K. 
Rating:
1.0

Customer did not leave a comment.

Nakisha B. 
Rating:
5.0

N/A

Carol H.  |  Overall Experience 
Rating:
5.0

Great staff, they were beyond helpful and took their time with assisting me during the attaching of the trailer process.

JOSHUA C. 
Rating:
5.0

The guys were professional and knowledgeable

sonceri J. 
Rating:
5.0

I have rented 4 uhauls in the last year and this location is 5 stars where the other locations are not even 1 star!

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Voltaire E. 
Rating:
5.0

Customer did not leave a comment.

FULIN H. 
Rating:
3.0

The site only had one customer service person and the person in front of me was renting a storage locker which is a slower process versus picking up a reserved trailer. Otherwise is was satisfactory.

THOMAS C. 
Rating:
3.0

Would've gave an excellent rating. Office real busy, keep customers waiting around my 2 visits.

CURTIS LEE T.  |  First Impressions 
Rating:
5.0

Good consumer service and place is clean

Alimatu G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marjorie A.  |  Overall Experience 
Rating:
5.0

No comment everything was ok

John S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kristen W.  |  Overall Experience 
Rating:
4.0

I'm very Please

Jason C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morris A.  |  Overall Experience 
Rating:
5.0

The staff and the manager especially was very courteous and well-trained thanks

Bobby L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tung n.  |  Overall Experience 
Rating:
5.0

Store manager is awesome, she is perfect!

JASMINE M.  |  Overall Experience 
Rating:
3.0

I cleaned out this storage unit on the 19th or 20th of November and asked the Manager could I close the account online cause he had a lot of customers and no help. He responded that I should be fine. Closed the account online and completed the survey and I have not stopped receiving bills for this unit.

Richard E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sharone S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alonzo f.  |  Overall Experience 
Rating:
5.0

I saw a roach inside the storage

Sergio C.  |  First Impressions 
Rating:
5.0

Thanks for great service! 😊

valorie r.  |  Overall Experience 
Rating:
5.0

Everything was great! Employees was very helpful!!

lucrecia b.  |  First Impressions 
Rating:
4.0

Rented an interior storage pod and disappointed they do not have a single light bulb inside the units to assist with seeing while moving in/out. Unfortunately, the hallway light is not sufficient enough.

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Worris W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanasia R.  |  Overall Experience 
Rating:
5.0

From manager to staff thanks for your excellent customer service.

Worris W.  |  First Impressions 
Rating:
5.0

I met Mr John pens he is a good man very politely to every one in the office very humble man l really appreciate he l Love Uhaul because of the way John Pena treated customers pls see all you can do to Retail he we need such a man god bless he and his family thank Eunice Amaechi

Eunice A.  |  First Impressions 
Rating:
2.0

The only reason I am giving a 2 star because the young black guy who works there is the nicest person ever and was always very helpful. Other than that this is the worst U-Haul place I have ever been to. I have arrived after work before closing time twice and as soon as I pulled up the people inside closed the doors early. Once you call, they get combative, very rude and hang up. I also moved out on my scheduled move out date to avoid being charged and I was still charged and never moved out until a month later. I had no idea until I received an email to pay my bill. It is very unprofessional there. I'm sure there is a ton of vacant units that they are still charging people for. I called the main customer service line and was apologized to but never got reimbursed for the extra money I paid. Everyone sucks there except that one guy

Lashaya L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KISHA T.  |  Overall Experience 
Rating:
5.0

Well please

Jason C.  |  Overall Experience 
Rating:
4.0

Good service

Elexia F.  |  Overall Experience 
Rating:
1.0

2 of my 55inch TVs were broken,all of my brand new sofa pillows had mold on them, in had to throw away clothes with mold on them this experience was horrible I paid 497 for my stuff to be broken

Candice B.  |  Overall Experience 
Rating:
4.0

While renting at U-Haul Saigon for 18 years the only issue I have had is talking to someone about the rental spaces in a timely manner. They need someone to deal strictly with storage rental.

TJ M.  |  Overall Experience 
Rating:
5.0

Jamontrae was awesome. He helped me in more than one occasions. Sorry if I butcher the name.

Brittany S.  |  Overall Experience 
Rating:
2.0

Unprofessional, poor service

Willie S.  |  First Impressions 
Rating:
4.0

Good service and support to our needs.

Silvia o.  |  Overall Experience 
Rating:
5.0

Thank you for serving me good, I will always patronize u haul

Helen A.  |  Overall Experience 
Rating:
3.0

na

OLIVIA P.  |  Overall Experience 
Rating:
5.0

Truly Professional Service

steven m.  |  First Impressions 
Rating:
5.0

Great staff great customer service skills

Willie F.  |  First Impressions 
Rating:
5.0

No comment

Peter O.  |  First Impressions 
Rating:
5.0

Excellent

Denise C.  |  First Impressions 
Rating:
1.0

The manager has an very bad attitude

jamie a.  |  Overall Experience 
Rating:
4.0

Very friendly and helpful staff. The only thing that I thought was a little weird was that a 15x10 climate control space is really just 3-5x10 side by side, divided units with 3 separate doors.

Lauren L.  |  First Impressions 
Rating:
5.0

No comment

Peter O.  |  Overall Experience 
Rating:
5.0

great

Alma B.  |  First Impressions 
Rating:
5.0

The lady at the front desk was very polite and provided a good service I will definitely keep doing business with U-Haul

luis S.  |  First Impressions 
Rating:
4.0

Parking of your car is secured

John S.  |  First Impressions 
Rating:
5.0

Easy and fast service was great

TONY A.  |  Reservation 
No reviews have been submitted for this location.

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