Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff is always friendly and helpful. Best deal in town.
John F.
Rating:
5.0
Customer did not leave a comment.
David M.
Rating:
5.0
Customer did not leave a comment.
Diana N.
Rating:
5.0
Customer did not leave a comment.
PEREZ P.
Rating:
5.0
Customer did not leave a comment.
LOIS W.
Rating:
5.0
These people did an excellent job. The truck and equipment I rented was ready when I arrived. I was on the road ahead of schedule.
Malcolm T.
Rating:
5.0
Customer did not leave a comment.
Justin H.
Rating:
5.0
Wonderful service and a very friendly staff.
Jeffrey H.
Rating:
1.0
I got charged for gas when I brought it back how it was
Jozlyn H.
Rating:
4.0
Customer did not leave a comment.
ROJELIO R.
Rating:
5.0
Professional and friendly staff there to help any way they can!
BARRY W.
Rating:
4.0
was a bit short staffed in the morning.
Marek T.
Rating:
5.0
Service was excellent!
Robert L.
Rating:
5.0
Great location to work with. Logan is always friendly and helpful. Equipment is well maintained and ready to go at reservation.
TIMOTHY B.
Rating:
5.0
Very professional.
SERGIO F.
Rating:
5.0
Would be nice to be able to lock trailer to towing vehicle to help pre vent theft.
LOREN M.
Rating:
4.0
Customer did not leave a comment.
ThomasBW N.
Rating:
5.0
Customer did not leave a comment.
Mark W.
Rating:
5.0
Customer did not leave a comment.
Jason D.
Rating:
5.0
Customer did not leave a comment.
DEON J.
Rating:
5.0
The vehicle needs major repairs
I was fortunate to return the vehicle to the location.
I would recommend an immediate full service check-up on the rented truck.
Thanks!
John O.
Rating:
5.0
Employees were extremely courteous and helpful
LOIS W.
Rating:
5.0
The manager Michael did an amazing job assisting us. Highly recommend this location to any and all!!
Jason D.
Rating:
3.0
Even though I returned the cargo van the same day before the location closed, they charged me for an extra day of remtal for the van, Dolly and pads.
Guillermo V.
Rating:
5.0
Nothing at all !! Everyone was so helpful and friendly....keep doing what you're doing, and I would highly recommend this location...U-Haul is the best company to use for your moving needs!!! Thank you all for a GREAT experience!!! And fantastic customer service!!!🙋
linda B.
Rating:
2.0
AC did not work
jose C.
Rating:
5.0
Customer did not leave a comment.
Patrick D.
Rating:
5.0
Great service
Oscar G.
Rating:
5.0
Fast & efficient service. Will definitely return.
Esperanza G.
Rating:
4.0
Customer did not leave a comment.
Sebastian P.
Rating:
5.0
Customer did not leave a comment.
Ryan H.
Rating:
5.0
Customer did not leave a comment.
richard P.
Rating:
5.0
Customer did not leave a comment.
Ronald A.
Rating:
5.0
The staff is a class act.
Vrej H.
Rating:
1.0
CLOSE DOWN THIS LOCATION, OR BARE MINIMUM NEW MANAGEMENT.
Ernesto J.
Rating:
4.0
Had to wait a while to return
Justin L.
Rating:
5.0
Customer did not leave a comment.
Christian L.
Rating:
5.0
Customer did not leave a comment.
Noe C.
Rating:
3.0
The truck ands pads I ordered were there, but the appliance dolly and furniture dolly were not. I had to call around, locate a store that had then, drive there, stand in line and complete another rental order to get what I should of had in the first place. I would have been much happier hearing the day before that I had to go to a different location to get a complete order. As you know, moving days are always stressful and this took extra time that I did not have.
Stephen B.
Rating:
5.0
This was the easiest fasted and best uhaul experience I have ever had! It took less than 15 minutes to get the trailer and load it onto my truck and less than five minutes to return it! .. super easy and simple! Great job
The trailer was dirty and could have used a wash - that is the reason I said no above to clean equipment and well maintained - but it worked well
brannin P.
Rating:
5.0
Customer did not leave a comment.
Krikor B.
Rating:
5.0
everyone was cool
JorgeAdrian R.
Rating:
5.0
Customer did not leave a comment.
Arya A.
Rating:
5.0
Customer did not leave a comment.
Lonnie U.
Rating:
4.0
Customer did not leave a comment.
Jessica O.
Rating:
5.0
Customer did not leave a comment.
Tracy J.
Rating:
5.0
Customer did not leave a comment.
Karla P.
Rating:
5.0
Fast service!
MichaelR L.
Rating:
5.0
You choose a highly intelligent manager that knows how to give excellent customer service
WANDA M.
Rating:
4.0
The overall experience was great. The young man who helped me was very clear and thorough describing the equipment and going over every item regarding how to use it properly and safely.
Gary W.
Rating:
5.0
Staff was great.
Vrej H.
Rating:
5.0
The trucks should be gas full, they are always 1/4 of a tank.
PAUL B.
Rating:
4.0
Customer did not leave a comment.
Steven R.
Rating:
5.0
Excellent service from staff, truck was clean and ready to go, and return was quick and easy.
Mark W.
Rating:
5.0
I needed some extra help from the manager, Logan and he was very professional, timely, and responsive. I had a great experience because of him. I would recommend this location to anyone in the area needing uhaul services.
Lauren V.
Rating:
5.0
Great customer service from all staff including the manager. Thanks for making my move go smoothly
Tecumsah S.
Rating:
5.0
I reserved the pick-up of the equipment at a location near my house in Burbank, but was forced to drive 20 minute out of my way (each way) to pick-up the equipment in Altadena. It sure would be nice if you were able to provide equipment more local and not force customers to drive out of their way to secure it. No complaints about the Altadena location and staff. they were very helpful and accommodating.
Kenneth M.
Rating:
5.0
Customer did not leave a comment.
Serob K.
Rating:
5.0
Customer did not leave a comment.
kevin B.
Rating:
5.0
Customer did not leave a comment.
Ronnie M.
Rating:
5.0
Customer did not leave a comment.
Farren I.
Rating:
5.0
The customer service was great
RICARDO V.
Rating:
2.0
I am appalled I was charged a $25 cleaning fee and I only had the van for less than 2 hours. I was NOT informed of this. The van had a very foul smell when I picked it up…I am requesting a refund of $25 as I only put sealed containers that only had paperwork…no liquids, no foods, nothing that would make a mess! The van was returned impeccable. What a ripoff!!! I rented a 10 foot vehicle the previous day from the Uhaul in Pasadena on Raymond…although it is a bit further away…on the rainiest of days…no cleaning fee…that will be my go to…never again at the Altadena location! I am thoroughly disgusted!
Dolores C.
Rating:
4.0
Service was as expected. Truck was a little banged up. Was advised to take pictures before leaving the lot. Would be nice if was noted on my paper work.
Nicole M.
Rating:
5.0
Great people working there!
Annette M.
Rating:
5.0
Excellent staff. Easy to pick up and drop off. What else is there to say.
David L.
Rating:
4.0
Fresh coffee
Paul K.
Rating:
5.0
The rental was fast and easy as well as the return. I don't think you could do anything more.
ROBERT H.
Rating:
5.0
Automated return did not work when using IOS Safari. Only when we swtiched to Chrome did it work. You may want to let customers know. Staff at the location was very knowledgable and had a great pick up experience.
Pavel S.
Rating:
4.0
Customer did not leave a comment.
larry W.
Rating:
5.0
Nothing Logan and his staff are great
Detrick B.
Rating:
5.0
Customer did not leave a comment.
Zemma M.
Rating:
5.0
Very efficient staff
Mike C.
Rating:
5.0
Customer did not leave a comment.
Todd H.
Rating:
5.0
Very helpful staff! Thank you!
David I.
Rating:
5.0
I love the service , the office could use some music , you know motivation for employees and clients
jashin H.
Rating:
5.0
Customer did not leave a comment.
DAVID L.
Rating:
4.0
Customer did not leave a comment.
lauri S.
Rating:
5.0
Customer did not leave a comment.
William R.
Rating:
1.0
I was billed for someone's rental, then bill again and charged incorrectly. The matter is still open and no credit has been issued. The employees say it is their fault, but they keep billing me incorrectly, even though I have the paper work from U-Haul showing what I should be charged. I am very disappointed. I have called the service center and they have admitted that one of the U-Haul employees checked in the wrong vehicle and then billed me for it. They said they would help take care of it, but no I am being billed incorrectly again, and still no credits for the last two false charges. Please HELP!
PAUL B.
Rating:
3.0
Good service
Mike D.
Rating:
5.0
The new Management is wonderful!
Rhonda G.
Rating:
3.0
The after hour pick-up needs improvement. I had issues with the lock on the truck which took at least 20 minutes to resolve. Better quality control checks of the locks are needed.
Keith D.
Rating:
5.0
Customer did not leave a comment.
Bill G.
Rating:
5.0
The gentleman was friendly and helped me get the trailer returned easily
Roberta F.
Rating:
4.0
There was a long wait to check in. Only one of the two people at the counter was assisting customers.
Asad A.
Rating:
3.0
Customer service could be about good service and being polite and friendly. Something that seems to be missing a customer service these days.
Omar J.
Rating:
5.0
Customer did not leave a comment.
McKerrin K.
Rating:
3.0
Customer did not leave a comment.
Scott M.
Rating:
4.0
Customer did not leave a comment.
ROGER L.
Rating:
4.0
I generally have good experiences with UHaul, but this truck was the oldest, dingiest one I've ever gotten. The seats were ripped, the steering wheel was GROSS. The dash was dirty and dusty. Get this truck detailed or retire it.
Courtenay H.
Rating:
5.0
Customer did not leave a comment.
LANCE S.
Rating:
5.0
I have been a customer at this location on a regular basis for over 6 years. I really appreciate the new leadership, customer service and care with the last 5 visits. Great Job!
Rhonda G.
Rating:
5.0
Customer did not leave a comment.
robert T.
Rating:
5.0
The person who took back the van from me was very kind and helpful.
Ivan R.
Rating:
5.0
Customer did not leave a comment.
rick N.
Rating:
5.0
Customer did not leave a comment.
ANNETTE C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANNETTE C.
Rating:
5.0
Logan is very Professional and Mature young man. He is also the Manager at the Lincoln Avenue location. I Highly recommend using his location for all your U-Haul needs. George B.
george B.
Rating:
5.0
Each time I had to go into the office over these past weeks, the agents there have always been pleasant and helpful. My only suggestion, if it can be done at this time, would be to have more help there because sometimes the wait is a bit long.
Estell T.
Rating:
5.0
Please check the new style couplings ((one black lever)) on your new model AV-trailers - they're NOT for a 2" inch hitch ball because it is nearly impossible to get the 3/8" inch "play" or "slack" suitably clamped to the hitch ball on the car ..... this is VERY DANGEROUS ----- PLEASE TAKE ACTION as the guys at the Altadena branch did not have a clue what I was talking about, respectfully, as they are otherwise very helpful and professional.
Greetings,
Erik Ouwersloot
Montrose, CA
phone : 818-414-0372
Erik O.
Rating:
4.0
Very nice
Benjamin S.
|
Overall Experience
Rating:
5.0
Only had a few issues during the almost 2 years we used. We were unaware the facility closed and there as no after hours availability and we switched payment types and gave them the information via phone 2 times but it didn’t register in the system. When we went to the facility and the gentlemen quickly fixed the issue. That’s the only issues we had. Overall very good service. Above average/ Excellent.
Anthony C.
|
Overall Experience
Rating:
4.0
Great team of guys working together to get you in and out quickly.
George G.
|
First Impressions
Rating:
5.0
Friendly service attentive to my need as far as space and location I rented a 5x5 storage this location has a great staff👍
sasha t.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
paul t.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theresa B.
|
Overall Experience
Rating:
3.0
The door wouldn’t open for me although I was at the storage facility 30 mins before close
MORGAN M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maynor S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eric m.
|
Overall Experience
Rating:
5.0
The guys are always friendly and professional,
going the extra mile to accommodate their customers. There are many Uhaul offices closer to my home
But my preference is the Altadena office to do business.
Logan the manager and staff was friendly and a pleasure to deal with
gregory w.
|
Overall Experience
Rating:
5.0
Great branch
Immanuel C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy H.
|
Overall Experience
Rating:
5.0
Two things would make this place better: lighting INSIDE the storage units. (once we forgot a flashlight--impossible) and a dumpster (we had to take all our old boxes/packaging and search for another place to dump them.) Better yet: offer a recycling bin! Everything was clean/safe/friendly! Thank you!
navin p.
|
Overall Experience
Rating:
5.0
The manager and staff were extremely helpful.
DAWNA W.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Terence A.
|
Overall Experience
Rating:
5.0
Excellent customer service at this location.
Debra M.
|
First Impressions
Rating:
3.0
Pricing is high. Hours are limiting. I should have access until 10pm.
ryan b.
|
Overall Experience
Rating:
3.0
Have not moved into space yet
DAWNELL H.
|
First Impressions
Rating:
1.0
Sliding doors are usually left open after business hours , after being a loyal customer my storage acces was blocked and denied , after I was terminated as an employee. Not taking into consideration that I was still a paying storage customer.
Christyan M.
|
Overall Experience
Rating:
5.0
When I need a Storage I will always come to U-haul thank you for your service.
Loretta P.
|
Overall Experience
Rating:
5.0
Esmeralda was very knowable and super helpful. She explained in detail the requirements that are expected of me as far as payment schedules. She was so helpful and she professional
Sheridon D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
trasye o.
|
Overall Experience
Rating:
4.0
Cesar was most helpful
Eric B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Detrick B.
|
First Impressions
Rating:
5.0
This is an extremely well-run facility and the staff has always been very helpful. The rental trucks, which I've used several times, are always very clean, and the storage area is immaculate, well lit and secure. If I ever needed to rent storage space again, this would be my first choice. And I'll continue to use the truck rental services whenever needed.
Paul C.
|
Overall Experience
Rating:
5.0
everyone at the facility was friendly and helpful. I enjoyed doing business and will recommend it highly.
Kelly K.
|
Overall Experience
Rating:
5.0
I love the service and I will do business with you guys again and recommend to others as well.
JORDAN L.
|
First Impressions
Rating:
1.0
The employees have no clue what’s going on at all only when the boss is in there can you get anything done.
Shawn S.
|
Overall Experience
Rating:
5.0
The staff was very helpful. When I was there it was busy and they could use more help.
Kelly K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stefanie Y.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Elyesaf O.
|
Overall Experience
Rating:
5.0
Excellent and friendly service from all the staff!
Andrew J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick F.
|
First Impressions
Rating:
5.0
I've been with you all since 2015 and from day one it's been great. The staff is different now but still nice.
DEBORAH J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew J.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Eric B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa J.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
shawn m.
|
Overall Experience
Rating:
5.0
I had no problems ever at all with my storage or the staff. It was easy and convenient for me. thank you U-Haul.
Krista R.
|
Overall Experience
Rating:
4.0
Everyone was very courteous and explained the process to me.
Sally J.
|
Overall Experience
Rating:
5.0
Great experience.
Donald T.
|
First Impressions
Rating:
4.0
There was no light in unit 098 so that was a challenge. Everything else was fine.
UP S.
|
Overall Experience
Rating:
5.0
All staff was very helpful!
NEEKO M.
|
Overall Experience
Rating:
5.0
Staff are great. I kept my belongings there for waaay too long so I often forgot how to get in to my unit. They always patiently reminded me how to do it.
LUCY V.
|
Overall Experience
Rating:
1.0
After paying for unit first, it was rented to someone else also. Came to check my space, was occupied and locked. No other unit that size available. Manager wouldn’t vacate. Unprofessional!
fern b.
|
First Impressions
Rating:
5.0
Very professional staff.
timothy d.
|
Overall Experience
Rating:
5.0
05-13-2019: Chris and his staff were always helpful, courteous and very easy to do business with. I would recommend this U-Haul Storage Facility to everyone.
Lydia L.
|
Overall Experience
Rating:
4.0
Thank you for all your support, patience and assistance during my stay and move out at the Altadena facility.
Great customer service . Staff was great.
Thanks to all for everything.
Linda K.
|
Overall Experience
Rating:
4.0
Facility is well maintained and the staff is helpful. An improvement would be to extend the hours of operation until 9:00pm!! Thank you for your service. (Also the late fee of $65 on $85 unit is high)
Peter d.
|
Overall Experience
Rating:
4.0
These guys always do a great job of getting you outfitted and out the door quickly.
Russ S.
|
Overall Experience
Rating:
5.0
Storage unit was always clean and well maintained. I had my storage unit for over 3 years and all my things were in excellent condition when I removed them. I recommend this facility to anyone looking
KANDACE F.
|
Overall Experience
Rating:
5.0
The woman I spoke with could not have been nicer, more professional or helpful. Very sweet on the phone and very nice.
Jonathan W.
|
Overall Experience
Rating:
1.0
No callback from manager for message left
Eric A.
|
Overall Experience
Rating:
5.0
Chris the manager when above and beyond I was going to loose my storage unit but thanks to him I dint he work out a payment plan with me I was able to move out and keep my things. Thank u altadena uha
Mariela v.
|
Overall Experience
Rating:
5.0
The staff was great
ramon m.
|
Overall Experience
Rating:
5.0
The staff is exceptional! Christian was always friendly, helpful, professional and just an all around great guy.
Candace C.
|
Overall Experience
Rating:
5.0
Great and very helpful staff.
They just need more help/staff.
Eddy P.
|
Reservation
Rating:
5.0
The on-site manager Chris was extremely helpful and always friendly - great customer service!
jo d.
|
Overall Experience
Rating:
4.0
I’ve checked out before my month was up, the young man at the counter told me he would email my receipt, but all I got was another monthly charge...
Please fix thi
Philip C.
|
Overall Experience
Rating:
5.0
The staff is extremely helpful and proactive. They know and like their work. Every visit to facility have been a nice experience. Thank you so much!