Customer Reviews for U-Haul Moving & Storage of Altamonte Springs

6981 reviews

598 W Hwy 436   Altamonte Springs, FL 32714
(W Of I-4)

(407) 788-2815

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 788-2815

598 W Hwy 436
Altamonte Springs, FL 32714
(W Of I-4)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

When i first arrived i waited approximately 10 min before any employee came into the store I was third in line. Finally one showed up to wait on customers then maybe 10 min later the manager came in. She was in the hitch bay per the security cameras, looked like watching one being installed. The staff that I encountered was friendly but all but the manager looked over worked and hot. Very shocked on how dirty the van was. Even though I purchased the insurance I took pictures to have a time and date of the damage that already existed. There was no walk around on the equipment with an employee I was just handed the keys and told where I could find it. Dropping off was much easier and quicker. I will use this location again however I think the workers deserve a raise. The lot was very busy and I only saw 2 workers and Dave working it.

TENA S. 
Rating:
1.0

GM very rude!!! Extremely poor customer service from all four employees that I had direct interaction with. I expect a call from a customer service representative and hope to be compensated in some form or fashion. Had to go pick up moving pads at the Maitland location. Billy was exceptional and showed concern with my situation unlike the Altamonte Springs location.

Alex D. 
Rating:
5.0

Customer did not leave a comment.

EVAUDIE P. 
Rating:
5.0

Customer did not leave a comment.

COULBY G. 
Rating:
5.0

Customer did not leave a comment.

DIRCEU M. 
Rating:
4.0

The truck I rented had driver's door damage. Twice during my rental, the door opened when going over speed dumps. If I had more time I would of called Uhaul to come bring me a new truck with the insurance I bought. The is equipment is UNSAFE!

DAVID H. 
Rating:
2.0

I was overcharged for items I did not purchase I called the store a d was put on hold for 30 minutes to be transferred to another cue but no one ever came on the line. The truck had bugs in the driver area and the cargo area had roaches in it. I was quoted one price the next day was charger almost double what I was quoted. No one came to check the truck or mileage before i left yet i got billed for mileage that im not even sure i used. I use u-haul often but will never use this one again. Now I have to call the corporate office just to be sure what is correct on my billing

DE'NISHA J. 
Rating:
1.0

I was charged for an extra day when I brought it back an hour early. I contacted the online chat to disput the charges after attempting to call the store directly and have not heard back from anyone and the charges remain on my account.

KITTY H. 
Rating:
4.0

Customer did not leave a comment.

irise J.  |  First Impressions 
Rating:
2.0

Uhaul.com website doesn't care about it's customers. Most of the junior staff is great! Over charged me twice. And the 5-10 business day bs? Nope

JADEM C. 
Rating:
4.0

Gas was at a quarter tank when I got the vehicle. I did not take a pic. I was charged a refueling of 11 gallons. Service person who helped me when picking up was less than efficient. Saddens me that “my word” wasn't good enough regarding the gas at return.

Beth G. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO D. 
Rating:
3.0

Customer did not leave a comment.

Roberto C. 
Rating:
5.0

Customer did not leave a comment.

YANIRA T. 
Rating:
2.0

horrible customer service, ordered 2 dollies and they werent in the truck. Also called to inform them of this and was on hold for almost an hour. Then was resent a bill with them reviewed and it went up by $30!

MICHAEL H. 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

My experience was perfect as it was! I saw no areas that needed improvement. The store was clean, the staff was friendly and efficient, and the truck was just fine.

Patti B. 
Rating:
5.0

Customer did not leave a comment.

Fernando F. 
Rating:
1.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

n/a

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Crystal F. 
Rating:
5.0

Customer did not leave a comment.

NANNETTE R. 
Rating:
5.0

The staff were very helpful and did a fantastic job. Unfortunately the location was understaffed and it took much longer than expected to return the vehicle due to waiting for the next available staff member to check us out.

Mark B. 
Rating:
5.0

Thanks for caring for me during some of the hardest days of my 49 years living. Uhaul is the place I go for moving and storage

Daniel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA W. 
Rating:
4.0

They need some body that speak Spanish

RAFAEL B.  |  Overall Experience 
Rating:
4.0

Better control of gas levels. I was charged $18 for gas for a tiny difference in opinion of how much was in the tank.

Joseph H. 
Rating:
1.0

Already left a Google review but I wasn't able to pick up the truck I was renting using the 24/7 mobile scheduling. The manager didn't really care about the situation and just said that seems to be a problem with scheduling online. It's unacceptable for this to happen, especially if I am not the first one. I called multiple times during the week to make sure everything was okay and would never get in touch with the uhaul location but three customer service reps said it would be no problem. The day of when we couldn't pick up the uhaul, two employees on the phone hung up on me and the third again didn't care and could not help us. Overall an unacceptable experience with terrible customer service. It's a good thing other truck rental companies are popping up because I will not be using uhaul again. I should have listened to the reviews that others left because they aren't good and my experience was very similar.

ASHLEY H. 
Rating:
4.0

Excellent staff

NAIM V. 
Rating:
5.0

Very professional and nice.

WENDELL G. 
Rating:
3.0

Zachary has terrible customer service. Threatened to charge me for gas when he didn't even look at the contract. I'm probably never using uhaul again because of this experience

Joselyn E. 
Rating:
2.0

When I brought up the issue I had when receiving the truck, I was told that the location I picked the truck up from is just a u-haul affiliate and since that was the case the manager said that he could not help me. I find this ridiculous.

William G. 
Rating:
3.0

I had an issue with the fact that I had reserved a dolly and when I went to pick up the truck, I could not get my dolly because there were none available and was told they were not guaranteed. I ask: why do you not tell the customers this? Then I told them to give me the appliance dolly at the cost of the dolly and of course the answer was NO. If I were the manager I would have given the customer what she asked for. I will not use U Haul anymore and will not recommend it to anyone.

MIRIAM B. 
Rating:
4.0

Customer did not leave a comment.

Sandi D. 
Rating:
1.0

So if you try to rent from this location online it'll let you perfectly fine but when you get there they won't give you the trailer in this case because we had a 4-door Jeep. And according to them a four-door Jeep cannot safely tow a 5x8 open top trailer to pickup one table for whatever dumb reason it's against company policy. So now instead of $20 for a trailer I have to spend $20 plus mileage for a van that has more damage on it than it does stickers for previous damages... The van I got was so jacked up that even the key was broken on one side completely off so you can only use the key one way and I didn't realize this until I accepted the stupid van.... Oh and did I get caught for the mileage because of discrepancies with U-Haul no absolutely not I got charged even f****** more.... So putting the 33 mi on the vehicle my total should have been $45 but no I wake up this morning and f****** rat bastards charge me an extra 20 f****** dollars because I turned the m*********** in early you better get the f*** out of here U-Haul and fix your goddamn s***..... Needless to say if they do not correct this I will be disputing this charge absolutely because I did not authorize getting screwed over three times in one sitting u******** acceptable.

ALEXANDER L. 
Rating:
1.0

Stop hiring ignorant disrespectful people who racially profile.

MARVA C. 
Rating:
5.0

Customer did not leave a comment.

LEON M. 
Rating:
5.0

Walking the customer out to the truck and giving an overview of where things are located.

PATRICIA L. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

Issues after I returned about gas

ERIC W. 
Rating:
2.0

Rental returned two days early still charged for full rental. Waited on hold for over 30 minutes to only be told that I couldn't be helped because the company owners name is the only one listed in the rental. However I get the email receipt because it's my email in the account.

RAYMOND G. 
Rating:
5.0

Angie's personality and character are the keystone of this business. I have rented several times and will go nowhere else. The trucks are always clean and well maintained. Dave Brown

DAVID B. 
Rating:
5.0

Nothing. I don't know their names but there were two guys and a woman that helped me out multiple times at this location and they were all awesome. Very helpful, welcoming, and personable.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

Candace L. 
Rating:
5.0

Not sure we would go with Uhaul again and risk a vehicle that makes that kind of noise. Everything else was ok. But my husband was about to lose his mind. Not to mention the headache this caused.

RANDEL G. 
Rating:
5.0

I have not rented from uhaul in a long time. Great experience checking in and checking out! Love the no paper email and text w docs! Very convenient and fast. Equipment was obviously maintained. But the drivers license link / app SUCKS! None of the customers able to get that to load up and done from their phone.

SHAWN T. 
Rating:
3.0

The mobile app check in is confusing and hard to navigate. Thank goodness the location was still open when I went to pick up the vehicle because the page that had the code to get the key to the truck got accidently tapped and then I could not get back to get the code again. It had already "dispatched me" per the gentleman that helped me inside. Then the truck was not in an area that I could find easily without walking the parking lot so another gentleman had to help me. And once returning the truck I had followed the instructions and put the key in the drop area and was trying to confirm my drop off and then it wanted pictures of the truck for return! I couldn't take a picture with the full fuel gauge so I hope the guys checking the truck in realize I did indeed bring it back full. In short make the mobile option easier to navigate and if you get ahead a step you have the option to go back to the previous page.

Taryn H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy J. 
Rating:
3.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Might have spent a little more time in cleaning previous renter had been a smoker and the cab really smelled like it...other then that everything else was supet

JAMES R. 
Rating:
1.0

Employee at the store was super rude and walked away when I needed help. While trying to fix my bank issue. The same employee was arguing with another customer and told her that it doesn't matter if he's rude to customers. Never again will I use uhaul in altamonte springs.

JANICE E. 
Rating:
5.0

Storage facility was well maintained and managed. Very cooperative.

Missy D.  |  Overall Experience 
Rating:
5.0

Love the service

BOBBY T. 
Rating:
5.0

Every staff member I dealt with was extremely respectful and helpful very happy with the overall experience.

Griffin S. 
Rating:
1.0

The customer service is poor and attitudes need to be checked.

TAMIA M. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

N/A

LEOPOLD C. 
Rating:
5.0

Staff friendly and helpful.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

ROGEE P. 
Rating:
5.0

Everythig was GREAT Thanks

DAVID D. 
Rating:
1.0

During the covo crisis you'll sold my unit and caused me further debit you'll were very inconsiderate of a individuals financial set back due to unemployment.

Bem w.  |  Overall Experience 
Rating:
1.0

Hire better employees. I ordered a dolly and after one employee repeatedly told the other to put one in the truck he did not. He then handed me the keys without going over anything and walked off. Terrible service

Daniel J. 
Rating:
5.0

Excellent and fast service. Well please. Thank you.

MARIA H. 
Rating:
5.0

Customer did not leave a comment.

PERRY T. 
Rating:
5.0

Customer service made everything very fast and easy, thank you!

Joshua J. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Great job

james W. 
Rating:
5.0

The employee that took my information and got everything set up for me was very polite, and I felt welcome as a customer. The entire process from start to finish, was very smooth. Yes I would definitely recommend this store.

ELAINE L. 
Rating:
5.0

Customer did not leave a comment.

GANGESH Y. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA P. 
Rating:
5.0

Customer did not leave a comment.

Clarence T.  |  Overall Experience 
Rating:
1.0

1. I reserved everything 2 weeks in advance and When I got there to pick up the truck snd moving supplies they did not have everything I reserved. I was missing one dolly, 40 pads, and an appliance dolly. The one guy behind the counter had no clue about how to check me out and use the computer. neither of the two guys behind the counter were empathetic, apologetic or offered any solutions to them not having my supplies. The were rude and acted as they just didn't care. They did not ask my if I had any questions or show me how to operate this 26ft truck. They just handed me the keys and my receipt. They did not go over my receipt explaining my charges. They basically said here's the keys, here's the truck. The did not say thank you for using uhaul. They did not ask if I had questions. They did not say have a nice day. Nothing. During checkout (before I entered my credit card) I asked them to break down the charges and their answer was I don't know but it will show on your receipt. I said I want to make sure it's right before I pay you. One guy said the “screen won't show me” then basically tried to rattle off his memory what he thought I was purchasing and said if there's a problem after you pay well correct it. I was frustrated and was under a time crunch to get back with the truck because I had rented Help to help me pack the truck. I was so aggravated I will never use U-Haul again.

Terrell H. 
Rating:
5.0

Clean the blood off the vehicles

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

VENNESSA J. 
Rating:
5.0

No improvement needed at this time.

Hector S. 
Rating:
5.0

I think the store could use a few more employees. Maybe just on cleaning day; to run trucks when the check out people are busy. Keep the nice courteous staff as well... Kudos to them!

RICHARDE' A. 
Rating:
1.0

People were rude won't use uhaul again because of this experience

KAYLIE S. 
Rating:
2.0

I rented a truck with the fuel gauge saying full. After driving for less than two miles, the fuel gauge read 3/4 of a tank. I drove a total of 9 miles and had to put $10.00 in gas to get the fuel gauge to a full tank (roughly 2.7 mpg). I've driven tanks that get better mileage than that.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

I tried to drop off the truck at the Orange City location and they wanted to charge an extra $104 even when the rental was one way. I asked to the rep at the Altamonte location before I rent the truck if i can dropped off in another location without extra cost and he said no. The manager in Orange City was very rude and suggested to call your customer service 800 number instead looking for a resolution.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

LIBRADA A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD Z. 
Rating:
5.0

Customer did not leave a comment.

Pamela G. 
Rating:
5.0

Customer did not leave a comment.

LAJUANA R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
3.0

I dropped off after hours so I was not able to have any interactions with anyone. I'm pretty sure they know how to do their jobs properly.

GINA J. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

CASEY D. 
Rating:
5.0

Everything was great, fast service, great customer service! Thank you,

WILLIAM S. 
Rating:
3.0

Your moving help connection was a big hassle. Had to go back and forth to get things coordinated.

Hugh P. 
Rating:
4.0

Only issue was truck had no gas

Vincent C. 
Rating:
4.0

Add more staffing to the location.

Hector S. 
Rating:
4.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

Angi & her team are going a fantastic job!!!

Henry R. 
Rating:
1.0

Customer did not leave a comment.

Tyrone N. 
Rating:
5.0

Representative on the phone was very helpful locating the trailer I needed. I was only calling to inquire about availability but she set me up with a reservation in just minutes. Picking up the trailer with simple and easy. Dropping it off the next day was even easier!

BRIAN D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS D. 
Rating:
4.0

The person who was helping me wax very helpful and patient. The equipment was not clean, however it was a trailer.

ANDRIY S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

All-around good location. I'll always use.

ROBERT W A. 
Rating:
5.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

NEKEISHA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janelise R.  |  Overall Experience 
Rating:
5.0

A Comfortable experience

Emil F.  |  Online Move In 
Rating:
5.0

I always use u-haul. They are the best for real.

Pashka K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lara A.  |  First Impressions 
Rating:
5.0

The customer service service is great.

NICOLA S.  |  Overall Experience 
Rating:
5.0

Good staff plus neat clean facility. Thanks !

Lou B.  |  Overall Experience 
Rating:
5.0

Everyone was excellent

Dawnette K.  |  First Impressions 
Rating:
5.0

All the staff was very courteous and professional. I would recommend this facility to anyone needing storage.

Ricky S.  |  Overall Experience 
Rating:
5.0

Staff is THE BEST at this location. A++ service!! Thank you

Karen W.  |  Overall Experience 
Rating:
5.0

Great service the manager Phil was great

Tim M.  |  Overall Experience 
Rating:
5.0

Phil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he’ll be with you shortly. I’ll highly recommend this place.

takeysha b.  |  First Impressions 
Rating:
5.0

Phillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!

Brenden B.  |  Overall Experience 
Rating:
5.0

The staff was amazing to work with and Phil went above and beyond to help me out.

Douglas W.  |  Overall Experience 
Rating:
5.0

Very helpful staff and a easy quick move in

Christopher L.  |  First Impressions 
Rating:
4.0

It was nicer than others I have had in the past.

Eduardo R.  |  Overall Experience 
Rating:
5.0

Great manager

PETER T.  |  Overall Experience 
Rating:
5.0

I would recommend this top-notch facility in a heartbeat due to the excellent management!

BARBARA H.  |  Overall Experience 
Rating:
5.0

Excellent facility and the friendliest and most helpful staff I’ve ever dealt with!

Jeremiah M.  |  Overall Experience 
Rating:
3.0

Charging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.

Scott D.  |  Overall Experience 
Rating:
5.0

Uhaul is my they are the best. Prices are more expensive than I expected.

TRACY V.  |  Overall Experience 
Rating:
5.0

Friendly staff!

oneida c.  |  Overall Experience 
Rating:
5.0

Quick and easy!

oneida c.  |  First Impressions 
Rating:
5.0

The uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work

Britney B.  |  Overall Experience 
Rating:
5.0

Thanks 😊 for the service 👍 and the staff was very friendly 😀 and professional. Great place for get your things in a storage 👍. Thanks for make easier 😊 for me and my family.

Javier F.  |  Overall Experience 
Rating:
5.0

The two employees that helped me were professionally wonderful.

Alicia O.  |  First Impressions 
Rating:
5.0

Thanks

KIM G.  |  Overall Experience 
Rating:
5.0

The guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.

Carol D.  |  Overall Experience 
Rating:
5.0

Convenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Thank you.

Lorrie C.  |  Reservation 
Rating:
5.0

Facility was clean, employees friendly, helpful, and efficient. Great experience.

Jenny H.  |  Reservation 
Rating:
5.0

It was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!

Danielle A.  |  Overall Experience 
Rating:
5.0

The owner & staff were very helpful

Lisa C.  |  Overall Experience 
Rating:
5.0

Great and friendly staff and excellent manager Melissa with excellent customer service

Ibrahim M.  |  Overall Experience 
Rating:
5.0

Great experience! Helpful staff!

KATREECE D.  |  Overall Experience 
Rating:
5.0

She was very nice and did an excellent job to help me satisfied my needs

Miriam L.  |  Reservation 
No reviews have been submitted for this location.

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