Customer Reviews for U-Haul Moving & Storage of Altamonte Springs

6930 reviews

598 W Hwy 436   Altamonte Springs, FL 32714
(W Of I-4)

(407) 788-2815

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 788-2815

598 W Hwy 436
Altamonte Springs, FL 32714
(W Of I-4)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Storage facility was well maintained and managed. Very cooperative.

Missy D.  |  Overall Experience 
Rating:
5.0

Love the service

BOBBY T. 
Rating:
5.0

Every staff member I dealt with was extremely respectful and helpful very happy with the overall experience.

Griffin S. 
Rating:
1.0

The customer service is poor and attitudes need to be checked.

TAMIA M. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

N/A

LEOPOLD C. 
Rating:
5.0

Staff friendly and helpful.

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

ROGEE P. 
Rating:
5.0

Everythig was GREAT Thanks

DAVID D. 
Rating:
1.0

During the covo crisis you'll sold my unit and caused me further debit you'll were very inconsiderate of a individuals financial set back due to unemployment.

Bem w.  |  Overall Experience 
Rating:
1.0

Hire better employees. I ordered a dolly and after one employee repeatedly told the other to put one in the truck he did not. He then handed me the keys without going over anything and walked off. Terrible service

Daniel J. 
Rating:
5.0

Excellent and fast service. Well please. Thank you.

MARIA H. 
Rating:
5.0

Customer did not leave a comment.

PERRY T. 
Rating:
5.0

Customer service made everything very fast and easy, thank you!

Joshua J. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Great job

james W. 
Rating:
5.0

The employee that took my information and got everything set up for me was very polite, and I felt welcome as a customer. The entire process from start to finish, was very smooth. Yes I would definitely recommend this store.

ELAINE L. 
Rating:
5.0

Customer did not leave a comment.

GANGESH Y. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA P. 
Rating:
5.0

Customer did not leave a comment.

Clarence T.  |  Overall Experience 
Rating:
1.0

1. I reserved everything 2 weeks in advance and When I got there to pick up the truck snd moving supplies they did not have everything I reserved. I was missing one dolly, 40 pads, and an appliance dolly. The one guy behind the counter had no clue about how to check me out and use the computer. neither of the two guys behind the counter were empathetic, apologetic or offered any solutions to them not having my supplies. The were rude and acted as they just didn't care. They did not ask my if I had any questions or show me how to operate this 26ft truck. They just handed me the keys and my receipt. They did not go over my receipt explaining my charges. They basically said here's the keys, here's the truck. The did not say thank you for using uhaul. They did not ask if I had questions. They did not say have a nice day. Nothing. During checkout (before I entered my credit card) I asked them to break down the charges and their answer was I don't know but it will show on your receipt. I said I want to make sure it's right before I pay you. One guy said the “screen won't show me” then basically tried to rattle off his memory what he thought I was purchasing and said if there's a problem after you pay well correct it. I was frustrated and was under a time crunch to get back with the truck because I had rented Help to help me pack the truck. I was so aggravated I will never use U-Haul again.

Terrell H. 
Rating:
5.0

Clean the blood off the vehicles

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

VENNESSA J. 
Rating:
5.0

No improvement needed at this time.

Hector S. 
Rating:
5.0

I think the store could use a few more employees. Maybe just on cleaning day; to run trucks when the check out people are busy. Keep the nice courteous staff as well... Kudos to them!

RICHARDE' A. 
Rating:
1.0

People were rude won't use uhaul again because of this experience

KAYLIE S. 
Rating:
2.0

I rented a truck with the fuel gauge saying full. After driving for less than two miles, the fuel gauge read 3/4 of a tank. I drove a total of 9 miles and had to put $10.00 in gas to get the fuel gauge to a full tank (roughly 2.7 mpg). I've driven tanks that get better mileage than that.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

I tried to drop off the truck at the Orange City location and they wanted to charge an extra $104 even when the rental was one way. I asked to the rep at the Altamonte location before I rent the truck if i can dropped off in another location without extra cost and he said no. The manager in Orange City was very rude and suggested to call your customer service 800 number instead looking for a resolution.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

LIBRADA A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD Z. 
Rating:
5.0

Customer did not leave a comment.

Pamela G. 
Rating:
5.0

Customer did not leave a comment.

LAJUANA R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
3.0

I dropped off after hours so I was not able to have any interactions with anyone. I'm pretty sure they know how to do their jobs properly.

GINA J. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

CASEY D. 
Rating:
5.0

Everything was great, fast service, great customer service! Thank you,

WILLIAM S. 
Rating:
3.0

Your moving help connection was a big hassle. Had to go back and forth to get things coordinated.

Hugh P. 
Rating:
4.0

Only issue was truck had no gas

Vincent C. 
Rating:
4.0

Add more staffing to the location.

Hector S. 
Rating:
4.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

Angi & her team are going a fantastic job!!!

Henry R. 
Rating:
1.0

Customer did not leave a comment.

Tyrone N. 
Rating:
5.0

Representative on the phone was very helpful locating the trailer I needed. I was only calling to inquire about availability but she set me up with a reservation in just minutes. Picking up the trailer with simple and easy. Dropping it off the next day was even easier!

BRIAN D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS D. 
Rating:
4.0

The person who was helping me wax very helpful and patient. The equipment was not clean, however it was a trailer.

ANDRIY S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

All-around good location. I'll always use.

ROBERT W A. 
Rating:
5.0

Customer did not leave a comment.

BRANDON W. 
Rating:
1.0

They did not have the equipment that was reserved when I showed up. This location is also chronically understaffed @ the desk. The employees have a lackadaisical attitude to their work. When I was checking out they had either old pictures of the truck or pictures of the wrong truck (2 very similar numbers on their lot) which did not instill confidence for returning the truck in good condition. Overall it was a very poor experience.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
4.0

Customer did not leave a comment.

ADRAIN R. 
Rating:
5.0

Customer service was good. Truck was good. This location has always been reliable.

ALEXANDER I. 
Rating:
5.0

Customer did not leave a comment.

ANDRE' P. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL ELLIOTT R. 
Rating:
4.0

Customer did not leave a comment.

SCOTT C. 
Rating:
1.0

The employee, Destiny, left the truck running while returning my truck and decided to charge me for the gas. I have the receipt for filling up the truck.

Taylor G. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Katrina R. 
Rating:
3.0

The guy who helped has an in deference that was a stark contrast from the pickup location

Walton Z. 
Rating:
5.0

Customer did not leave a comment.

XU Y. 
Rating:
4.0

Good location, will use again.

William T. 
Rating:
5.0

The entire experience met my expectations, especially the employees who were very helpful to someone who doesn't use technology very often.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

MARCIA J. 
Rating:
5.0

Angi is amazing!!!!!! Great Manager!!!!!

HENRY R. 
Rating:
3.0

Customer did not leave a comment.

JALEN J. 
Rating:
5.0

Absolutely Nothing! From the time that I picked up the trailer in Altamonte springs fl until I returned the trailer in Waterford Michigan nothing but excellent well trained employees with customer service...

DAVID M. 
Rating:
5.0

Never change... you're the best people

JOSE H. 
Rating:
1.0

i have been overcharged even though I did not use any of furniture pads and fill the tank back in to the same level as I picked that up. Someone should call me asap otherwise I will post a google review as well. Thanks.

MURAT C. 
Rating:
1.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Shauna A. 
Rating:
2.0

i request online from these place hand truck and dolly.when i pick up the truck the counter man told me the dont have dolly and handtruck so he give me apliancce hand truck.thats the best they cut do. thats you called U-HAUL; BAD BAD BAD

RAFAEL M. 
Rating:
5.0

Awesome people

JOSE H. 
Rating:
5.0

Easy check in and return

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

lee B. 
Rating:
5.0

Customer did not leave a comment.

Natalie M. 
Rating:
1.0

The tires were so out of balance it was like being in a blender. I bought gas but was charged to gas up the truck. Trevor, asst mgr was snotty and zero help. It takes over 20 minutes on hold to get a live person.

Glenn N. 
Rating:
4.0

Less paper work

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
4.0

Once the car tow is hooked uplease just check and make sure that all the tail lights & blinkers are all in working condition . I was pulled over on 3 different times due to the fact that the right turn blinker wasn't connected right or maybe just not working properly . I'm sure it wasn't on purpose & just a simple ohversight ‘I know things happen & we are only human and we all make mistakes. Unfortunately it cost me a moving violation of $98.63 and each time I was pulled over for it , it did slow me down quite a bit and got me to my destination way past my arrival time. So besides costing me extra money I didn't really have to spend and getting me into town much later then I should have and the only other thing was when I got loaded all up and had to get beck to have the car two connections done I was also charge a hookup fee . This is something I was never made aware of when I paid for the truck, two and hand doily . I had already paid for everything and was very surprised that I was being charged again for something else when I got there .. So besides the hidden fee & the right blinker not working properly everything else was really great . Anyway I got the truck turned in Friday with extra gas in it and everything was good ,,I turned the truck and two in with no problem and the equipment was in the same clean condition as when I originally picked it up . Thank you , Lacey Klein

LACEY K. 
Rating:
1.0

Customer service was miserable, unhelpful, and purposely sent be to a location across town. Hung up the phone and cussed me out. Horrible customer service. The store location did not give me a hand truck but charged for one, the money was not returned and had to pay for something I never recieved.

CARRIE L. 
Rating:
5.0

U-Haul is very easy to work with.

DIANNE A. 
Rating:
5.0

By wiping the inside of the truck down. It had pollen all everywhere from the last person had it plus finger prints. But overall it was very useful

ASA M. 
Rating:
5.0

Understaffed earlier in the weekday. The weight of the 12X8 enclosed taxed the limit of smaller female strength. Also, staff should be more independent and self confident without having “to check with my manager” for the simplest and most basic common sense questions.

RICHARD O. 
Rating:
5.0

The customer service is great exep the part we're they were too busy Thank you

Angel L. 
Rating:
1.0

Requirements for service was not acceptable. Next time I will go somewhere else.

Phillip G. 
Rating:
5.0

Excellent staff!

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Both employees I worked with were fantastic. Thanks to each.

CARL A. 
Rating:
4.0

Customer did not leave a comment.

Pablo L. 
Rating:
2.0

The owner, or young lady behind the front desk was very unfriendly, and uninviting. She was very rude. The young man assisting her was very pleasant. Thankfully he was there.

PHALANA W. 
Rating:
4.0

Can be a long wait when another customer is being serviced.

WALTER L. 
Rating:
5.0

Staff at this location was nicer and more knowledgeable than the staff of nearby large locations.

GARRETT P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Manager was super nice and helpful. Interior of truck was a bit dirty but overall a good experience.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN G. 
Rating:
5.0

Customer did not leave a comment.

NEKEISHA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janelise R.  |  Overall Experience 
Rating:
5.0

A Comfortable experience

Emil F.  |  Online Move In 
Rating:
5.0

I always use u-haul. They are the best for real.

Pashka K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lara A.  |  First Impressions 
Rating:
5.0

The customer service service is great.

NICOLA S.  |  Overall Experience 
Rating:
5.0

Good staff plus neat clean facility. Thanks !

Lou B.  |  Overall Experience 
Rating:
5.0

Everyone was excellent

Dawnette K.  |  First Impressions 
Rating:
5.0

All the staff was very courteous and professional. I would recommend this facility to anyone needing storage.

Ricky S.  |  Overall Experience 
Rating:
5.0

Staff is THE BEST at this location. A++ service!! Thank you

Karen W.  |  Overall Experience 
Rating:
5.0

Great service the manager Phil was great

Tim M.  |  Overall Experience 
Rating:
5.0

Phil the General Manager was awesome. Great customer service. He greeted you from when you walk through the door and let you know he’ll be with you shortly. I’ll highly recommend this place.

takeysha b.  |  First Impressions 
Rating:
5.0

Phillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!

Brenden B.  |  Overall Experience 
Rating:
5.0

The staff was amazing to work with and Phil went above and beyond to help me out.

Douglas W.  |  Overall Experience 
Rating:
5.0

Very helpful staff and a easy quick move in

Christopher L.  |  First Impressions 
Rating:
4.0

It was nicer than others I have had in the past.

Eduardo R.  |  Overall Experience 
Rating:
5.0

Great manager

PETER T.  |  Overall Experience 
Rating:
5.0

I would recommend this top-notch facility in a heartbeat due to the excellent management!

BARBARA H.  |  Overall Experience 
Rating:
5.0

Excellent facility and the friendliest and most helpful staff I’ve ever dealt with!

Jeremiah M.  |  Overall Experience 
Rating:
3.0

Charging me $200 for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.

Scott D.  |  Overall Experience 
Rating:
5.0

Uhaul is my they are the best. Prices are more expensive than I expected.

TRACY V.  |  Overall Experience 
Rating:
5.0

Friendly staff!

oneida c.  |  Overall Experience 
Rating:
5.0

Quick and easy!

oneida c.  |  First Impressions 
Rating:
5.0

The uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work

Britney B.  |  Overall Experience 
Rating:
5.0

Thanks 😊 for the service 👍 and the staff was very friendly 😀 and professional. Great place for get your things in a storage 👍. Thanks for make easier 😊 for me and my family.

Javier F.  |  Overall Experience 
Rating:
5.0

The two employees that helped me were professionally wonderful.

Alicia O.  |  First Impressions 
Rating:
5.0

Thanks

KIM G.  |  Overall Experience 
Rating:
5.0

The guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.

Carol D.  |  Overall Experience 
Rating:
5.0

Convenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Thank you.

Lorrie C.  |  Reservation 
Rating:
5.0

Facility was clean, employees friendly, helpful, and efficient. Great experience.

Jenny H.  |  Reservation 
Rating:
5.0

It was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!

Danielle A.  |  Overall Experience 
Rating:
5.0

The owner & staff were very helpful

Lisa C.  |  Overall Experience 
Rating:
5.0

Great and friendly staff and excellent manager Melissa with excellent customer service

Ibrahim M.  |  Overall Experience 
Rating:
5.0

Great experience! Helpful staff!

KATREECE D.  |  Overall Experience 
Rating:
5.0

She was very nice and did an excellent job to help me satisfied my needs

Miriam L.  |  Reservation 
Rating:
5.0

Melissa was great

Cory H.  |  Overall Experience 
Rating:
5.0

It was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez

Sabina R.  |  Overall Experience 
Rating:
5.0

Convenient and affordable

David L.  |  Overall Experience 
Rating:
5.0

This was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd

Yonnie R.  |  Overall Experience 
Rating:
5.0

The Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!

Laura R.  |  Overall Experience 
Rating:
5.0

Kind and professional!

felicia l.  |  Reservation 
Rating:
5.0

I had an excellent experience and will probably use again in my new location

thomas s.  |  Reservation 
Rating:
1.0

You told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.

Shari C.  |  Reservation 
Rating:
3.0

being told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool

David C.  |  Overall Experience 
Rating:
2.0

The staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible

Timothy S.  |  Overall Experience 
Rating:
1.0

Worst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!

Franklin T.  |  Overall Experience 
No reviews have been submitted for this location.

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