Customer did not leave a comment.FRANCOIS S.
Customer Reviews for U-Haul Moving & Storage of Altamonte Springs
Altamonte Springs, FL 32714
(W Of I-4)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were impressed with the staff from the very beginning of the rental. The professionalism received from the staff was more than we expected. Mr. Scott was knowledgeable and helpful. He helped us to understand the rental scheduling process and thereby set our expectations. Upon pickup, Mr. Scott helped us select the additional parts needed for the trailer, then hooked it up. We had no issues with the trailer that was used for approximately 500 miles before being returned to this same location. Returning the trailer was easier than expected. The young man that assisted us was both professional and extremely helpful. He assisted with getting the trailer disconnected and placed where it needed to be, all while in the heavy pouring down rain. We felt so bad for this guy getting soaking wet. Please provide rain gear for your staff, a simple poncho would be helpful. The team at this location is outstanding. We were not comfortable with renting and pulling a trailer but this team truly helped make the experience a positive one. Thanks to Mr. Scott and the other young man, we highly recommend this location to our friends and family.Barbara S.
The truck seemed clean although there were gloves we found on the floor. The smell was horrible. Smelled like someone had been smoking for hours inside. Wish you guys would not allow smoking in the vehicles and/or charge someone for cleaning it if they do. We just wore our masks, which helped, but could even smell it on our clothes later.Anne R.
Can't think of anything.Milton H.
Customer did not leave a comment.CHARLES P.
Very friendly. Although I just dropped it off there I was treated very well.MICHAEL H.
Customer did not leave a comment.JORAN B.
Very quick and good customer service.YAISEL G.
STOP DOUBLE BILLING for periods under 24 hours that run over!!!! It's a 24 HOUR RATE!!!!!!!! Going elsewhere for now on.RYAN S.
This is my second time using this location and my experience has always been great. The staff are friendly, knowledgeable, and very professional at what they do. Will definitely use them again in the future.AARON W.
They NEVER awnser the phone, than u go to central uhaul call who takes a message and MEVER GET A CALL BACK. They also not organized to put in the sistem, unit was return 8/31 clean and sweep, only TODAY 9/12 I get a closedgianluca a. | Overall Experience
Customer did not leave a comment.ANTHONY T.
No one seem to know anything. Everyone was okay at different roles but half the time they had to ask each other how to do things. Also how do you not tell a customer if they are sure which truck, go up a size. Running out of room is more hassle. The person who hooked up out auto transport was great. Josh I think his name was.AISHA J.
Good job by all!Andrew B.
Customer did not leave a comment.JEFFREY B.
I gave a no on equipment, because of trailer door. The hinges were damaged,. It was difficult to open door. I had concern it would fall off. The trailer was clean, and did tow well.MARK B.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.CLAUDIA M.
The cargo area of the truck was not perfectly clean but not bad.Kevin W.
Customer did not leave a comment.MATTHEW N.
Great customer service at pick up.SHANNON B.
I'm not sure I misunderstood what Ubox had said, or if I was duped. But I felt like they had told me the moving of the boxes at the second location would be free. I was told they were â€œout of rangeâ€ and had to use a 3RD party service which ended up costing me another 700$. Guess I missed the fine print on this one.JARRYD MICHAEL H.
I did the mobile pick up option and while the truck was there none of the stuff that was supposed to be in the truck was in the truck so I had to go inside anyway and wait which made me late for other people that were meeting me and it was about a half an hour of my timeStacy B.
Customer did not leave a comment.James E.
The woman came right out asked a few questions- took the trailer off my hitch/car and told me I'd get an email soon- I did. Very pleased there were no complications:Deborah G.
Customer did not leave a comment.Cherites B. | Overall Experience
Customer did not leave a comment.Deborah D.
Customer did not leave a comment.JOHANNA C.
Customer did not leave a comment.DAVID H.
I returned my vehicle after hours and I was not informed that there was a specific process that needed to be done. After I dropped the keys in the Dropbox and looked over my original contract is when I noticed that I would be charged a fee if I didn't drop off the vehicle in a specific wayLEEANN T.
The service was great. The van was ready, all I did was show my ID, sign, sign my name, and pay. I was out the door in less than 15-20 minutes. When I dropped off the van a few hours later Mr Ayala who was very professional asked if I wanted the receipt emailed to me. I asked him for a total, he walked out to the van with me, gave me a total and sent me a receipt via email and I was out the door. In-N-Out just the way I like it. I was very very happy with the service.FRANCISCO D.
Customer did not leave a comment.Molly W.
They always take good care of meMICHAEL J.
Clean the inside of the windows!Dennis J.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.CARMELO F.
The check in process I did it virtually and it took almost 35 mins before I could pick up the truck. When I went inside the male associate (Steve) said he could not help speed up the process because it would interrupt the review of the agent and I could end up with 2 trucks instead of 1. I was just trying to figure out what was taking so long if doing it virtually is supposed to be faster. I felt like he wasn't helpful or sympathetic about the delay.Lisa L.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.JASON P.
Moving in seemed pretty simple. But the move out process was poor. I have used u-haul for many years when I needed to move or store things. I was told on move in and out that there would be a pro rated rent for any time not used for the month. I confirmed the amount on the day we moved out, with 9 days used during that month. After 5 days, I still hadn't received any refund. I called and spoke with the manager and owner of the facility, both saying that it's not possible that I was told that. I am now being told that nothing can be done because it is a nationwide policy for no refunds and yet they are able to rent out the unit I have paid for and have no access to. I contacted corporate and initially was told that it was based on each location's discretion. The customer service representative on the phone at corporate was professional, but was unable to help on her end as the funds would have to be released from the store specifically. A few moments later being told that the policy did indeed change. As someone who has worked in customer service for many years, this company's policy has now cost them my business and anyone else's that I come in contact with. This facility and staff in particular will never be recommended.Mary D. | Overall Experience
Customer did not leave a comment.EARL M.
The location is great, the mobile check in is NOT user friendly, takes longer than in person check in and didn't work.Timothy H.
Customer did not leave a comment.ANDRES P.
Customer did not leave a comment.Johanna M.
Understaffed. Long line to pickup, mainly because of people renting storage boxes. Took me 5 min to get my equipmentc,c compared to people in front of me renting boxes that took 15-20 min each. Need separate check in of storage boxes.MELVIN H.
Customer did not leave a comment.KRISTEN R.
Customer did not leave a comment.DIONICIO O.
Customer did not leave a comment.ZANA D.
I returned the uhaul at 12:20pm and just got a email stating I returned it at 1:49pm when they actually put it the system? I was told if I returned before 12:30 pm I would not be charged for that day?SEAN S.
Nothing. Everything is just right from reservation to return.CARL A.
Customer did not leave a comment.Johanna M.
Customer did not leave a comment.AMANDA M.
I reserved a trailer at a much closer location but was told it had been double booked. This was very inconvenient and cost me a lot of time I was already short on. Hopefully you can improve your reservation process so this does not happen to someone else.Terry G.
Customer did not leave a comment.Corey J.
Good serviceVICTOR S.
Customer did not leave a comment.LEAH B.
Equipment was fine but this location desperately needs more staff. One young person doing everything from checking in customers at the desk and then going outside to hitch-up a trailer and coming back in to deal with hostile customers who have been waiting for 15-30 min. Where is the Manager!!! Mind you this was 8am. I waited 40 min. to pick up my rental and saw 3 people walk out frustrated. Worst part was, a young girl finally strolled out of the office unfazed by the situation. Yelled out, " Next !" Actually, i had to laugh.HO H.
Customer did not leave a comment.MELANIE P. | Overall Experience
Customer did not leave a comment.barbera G.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.QAMMER B.
The van had a cracked windshieldMARLENE J.
Previous customer must have been smoking in the truckGEORGE G.
En Altamonte Spring TODO el personal es muy atento y amablesLUIS A.
To me nothing just keep doing what they are doingANTHONY O.
Employees and or anyone especially managers should not take a rental cargo van or any vehicle for that matter and straight rented out to another customer right away upon receiving it from the previous renter without any maintenance or even considering the complaint that the previous renter had about the vehicles alignment. I feel bad for the people renting this after me if they do not fix it it looks like they just rent it to someone right after I returned it and had complained about it for having a issue with alignment or something relatedGEORGE L.
Customer did not leave a comment.CHANCELOR L.
Customer did not leave a comment.ANGELA M.
Customer did not leave a comment.MARIO P.
Very friendly staffJAMES W.
Customer did not leave a comment.Barbara W.
Customer did not leave a comment.Matthew S.
It was quick and smooth.Taicha C.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.Gerald P.
Customer did not leave a comment.WILLIAM K.
Customer did not leave a comment.ROGER N.
Customer did not leave a comment.Matthew K.
This was not my original return location. The original location refused to take the return because they stated they were full.Courtney P.
Customer did not leave a comment.Carmen V. | Overall Experience
Everything was ok and fast servicesJOSE R.
Great customer service! Awesome team!Daniel H.
Customer did not leave a comment.DANIEL D.
Customer did not leave a comment.EDWARD M.
Customer did not leave a comment.LENELL M.
The truck smelled like horse manure and this was the second time I requested a hand truck with the rental but none were available. I am all bruised up from lugging boxes.BARBARA D.
Customer did not leave a comment.NINA H.
Truck interior was clean. Mirrors and overall truck exterior quite dirty.JOHN L.
Thank you guys for making this easier !KEVIM M.
Customer did not leave a comment.Delbert H.
The whole experience was simple and quick. The app to upload driver's license and the app for the insoection and photos of the truck prior to taking off the lot were quirky, slow, and both failed for me. Otherwise, great experience.MATTHEW R.
The check in was effortless, I was able to do pretty much everything online. The customer service rep at the counter was very professionalMadeline H.
Customer did not leave a comment.JEREMY H. | Overall Experience
Customer did not leave a comment.RACHQUEL G.
Customer did not leave a comment.ROBERT L.
The guys were so awesome very professionally and quickBERNARD C.
Always great service at this location. Keep up the great work!Michael V.
Checking out the truck was a little slow but I think the individual was being trained. Other than that no problem.CLAUDE M.
Customer did not leave a comment.DELYA F.
As Always, NO COMPLAINS. Keep up the excellent work.GUNNAR F.
Customer did not leave a comment.CARLA B.
Mobile drop off went greatHILARY M.
Customer did not leave a comment.Terrence K.
Customer did not leave a comment.Sydney S.
Love them , best experience everMICHELLE F. | Overall Experience
Customer did not leave a comment.irise J. | First Impressions
Thanks for caring for me during some of the hardest days of my 49 years living. Uhaul is the place I go for moving and storageDaniel M. | First Impressions
They need some body that speak SpanishRAFAEL B. | Overall Experience
Storage facility was well maintained and managed. Very cooperative.Missy D. | Overall Experience
During the covo crisis you'll sold my unit and caused me further debit you'll were very inconsiderate of a individuals financial set back due to unemployment.Bem w. | Overall Experience
Customer did not leave a comment.Clarence T. | Overall Experience
Customer did not leave a comment.NEKEISHA S. | First Impressions
Customer did not leave a comment.Janelise R. | Overall Experience
A Comfortable experienceEmil F. | Online Move In
I always use u-haul. They are the best for real.Pashka K. | First Impressions
Customer did not leave a comment.Jeannie C. | Overall Experience
Customer did not leave a comment.Lara A. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!