Customer Reviews for U-Haul Moving & Storage of Amelia Island

3,003 reviews

1830 S 8th St   Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

(904) 491-6966

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 491-6966

1830 S 8th St
Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

They were great! Start to finish, it was an easy process.

Solon L. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO P. 
Rating:
5.0

Customer did not leave a comment.

Krysten C. 
Rating:
5.0

Customer did not leave a comment.

Diane W. 
Rating:
3.0

Gavin was excellent, Mr Miller was less than impressive, the fire was unexpected, they told us there was no damage to our unit but when we unloaded there was water on our contents, nothing valuable was damaged

CHARLES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
1.0

Customer did not leave a comment.

EMILY M. 
Rating:
5.0

I use this location very often. The team that works there are very reliable. They have never let me down when I needed some type of towing package. They are always ready and available for their customers!

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

FRANK D. 
Rating:
1.0

Give accurate drop off locations and don't treat customers like they are doing them a favor. Not Customer Dis-Service

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Van P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMHOWE G. 
Rating:
4.0

Better drop off location when pickup trucks no on road

MATTHEW D. 
Rating:
1.0

The fire was unfortunate but everything leading up to it was also intolerable. Direct debit was never set up correctly, after we provided several payment options and phone calls and visits to the office. Then sent letters to our family members demanding payment though we had given them our debit card numbers more than three times!! Resulting in “late fees” that were removed as if they were doing us a favor due to their incompetence to properly complete forms and charge correctly. Then once the fire occurred, no compensation was offered though they allowed someone to have flammable materials in their unit directly across from our valuables. Zero accountability for any mistakes made on site. Moved our things out as soon as we possibly could. Will be vocal about our disappointment with our colleagues and in online reviews.

Neely C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

SCOT D. 
Rating:
4.0

Customer did not leave a comment.

CRAIG C. 
Rating:
3.0

Customer did not leave a comment.

CHARLES W. 
Rating:
3.0

I wasn't given the furniture pads I ordered. When I realized I wasn't, I called and was told they couldn't refund it because I was in the middle of my contract. I reported this to the receiving location and she just said it was up to the origin location to fix it.

HOLLY R. 
Rating:
5.0

Customer did not leave a comment.

Zachary T. 
Rating:
1.0

Customer did not leave a comment.

DYLAN W. 
Rating:
5.0

I rent Trucks / Trailers from many locations in the USA and the Fernandina Beach store by far has the BEST Management / Staff team I have EVER work with. THANKS Kevin Holt

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

Ryan F. 
Rating:
4.0

The location I picked up the equipment was great. Here is where I have a problem with u Uhaul. My location for pick up was changed several times. The last place where I was told to pick up my equipment by email and phone call was the wrong place. I had a set time for 800am pick up. When I got to the location it did open till 900am. By 930amno one ever showed at that location. I made some calls and was told my equipment was at a different location. This cost me time with movers. I am military and have used Uhaul to move multiple times. Hopefully this was just bad communication on Uhauls behalf. I will say say the location I picked the truck up gave me a discount on the equipment which I feel corporate Uhaul should eat and not the local company.

Brad H. 
Rating:
5.0

The people that work here are very nice. I was met with smiles and kindness.

David J. 
Rating:
5.0

While in store, I noticed the prices were quite excessive on I haul truck rentals. Honestly, you can go to Home Depot and rent their trucks without mileage costs. However, I can't be a critic because I rented a motorcycle trailer. 16.00 dollars for the day and you can't beat that. 5 stars across the board for that. Thank you so much!

ALEX M. 
Rating:
5.0

It was very clean, but the tires on the 5x8 trailer were old and worn, resulting in a flat with a full trailer.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Everyone at this office is wonderful and we would highly recommend them! Keep up the great work!😃😃😃

STEPHEN B. 
Rating:
5.0

Nothing

william S. 
Rating:
5.0

Customer did not leave a comment.

George S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifford B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

U-Haul corporate needs to make it easier to extend the rental period on vehicles. We had to go into the rental location, turn the truck in, the re-rent it same day. CRAZY and majorly INCONVENIENT!!

David C. 
Rating:
1.0

Tried to overcharge me for 2 days rental , I kept the vehicle for 6 hours of the 24 hour rental period. Claimed the overcharge was my fault. Don't rent from this location.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Fully satisfied

Ivan R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

helpful staff, very clean facility, and accessible

WILLIAM S.  |  Overall Experience 
Rating:
5.0

Perfect, convenient location with very helpful & courteous staff. The facility and storage unit are very well lit and ventilated. It was an excellent experience and our home & personal items were always safe. Oliver Janney was excellent to work with.

Robert b W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ALEC D. 
Rating:
5.0

Fantastic! The one-way person as well as the staff at both sites were friendly and very helpful.

ARNOLD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

The cargo truck was adequate and smelled like cigarette smoke. I'm complimenting more on the quick service, availability, and cost.

TIMOTHY B. 
Rating:
5.0

Great ever time I go

SANTAURUS B. 
Rating:
4.0

Maybe

JEFFREY H. 
Rating:
5.0

Please do not make any changes. I have been a customer at this location for six. years. Service is great.

STEPHEN H. 
Rating:
5.0

It is always an easy process at this location. Friendly and competent staff.

James E. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

Everyone was helpful and friendly, not just one or two people.

Donna J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHARLES M. 
Rating:
3.0

The truck we rented was very unsafe! Steering was very sloppy, something loose under the vehicle, and roll up door lock was hard to use. I had to lube it myself and still was hard to use!

Gene F. 
Rating:
5.0

Great Customer service

PEDRO F. 
Rating:
2.0

Smoke smell in van, later found a cigarette. My mom was with me who is highly allergic. Dog hair EVERYWHERE.

PATIENCE P. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Candy wrappers were in the Uhaul at pickup.

Jesse M. 
Rating:
5.0

The van drove really well and got great miles per gallon. The cab of the truck was a bit dirty with dog hair and smelled like a dirty dog. I just sprayed it with Lysol and put an old sheet over the seat and all was fine.

JAN K. 
Rating:
5.0

Nothing

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

All good!

John R. 
Rating:
3.0

Whoever checked me was a jerk. He acted like it was my fault.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

BRENT S. 
Rating:
5.0

Customer did not leave a comment.

Blake Y. 
Rating:
5.0

Oliver, Larry, Gavin and Beverly are the people I worked with and they provided excellent service. The truck itself felt tired and well used, but it got me there and back. I will definitely recommend this location to my friends that need this service. Thank you and Happy Holidays Deb Cates

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

Ivan G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
4.0

Rude

George B. 
Rating:
5.0

U-Haul re very helpful. In and out in under 10 minutes.

Thomas F. 
Rating:
5.0

friendly staff.

WADE B. 
Rating:
3.0

Offer discounts to first responders

MARTIN K. 
Rating:
5.0

I have used their service several times and will continue to do so. They have new vans that are great

MEDARDO M. 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

WALLACE B. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Great customer service!

Pedro F. 
Rating:
4.0

Central RSVP changed my info three times before I picked up - really a pain

WILLIAM H. 
Rating:
5.0

Best storage provider we have ever used!

Eleanor E.  |  Overall Experience 
Rating:
3.0

Bumpy ride& AC didn't cool much. Wouldn't let me go over 76 mph

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Charles C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORMAN C. 
Rating:
5.0

It's a great facility.

Tom A.  |  Overall Experience 
Rating:
5.0

Always friendly and efficient.

Philippe Luc B. 
Rating:
5.0

Customer did not leave a comment.

NORMAN R. 
Rating:
5.0

Customer did not leave a comment.

GARFIELD R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Nothing was very satisfied

DEBRA W. 
Rating:
5.0

Both representatives were very helpful!

ZACHARY C. 
Rating:
2.0

Customer did not leave a comment.

KENNETH N. 
Rating:
4.0

Customer did not leave a comment.

GENE K. 
Rating:
3.0

Customer did not leave a comment.

GABRIEL N. 
Rating:
5.0

They made sure I was helped and had what I needed. Friendly and personable.

Donna J. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND G. 
Rating:
4.0

When you take “local people” out of the equation, you fail!! I made a reservation 2 months before the time needed with an “outlet”(non-corporate) location and instead of letting that location handle me, I had to go somewhere else to pickup the truck!! When I got there, they initially didn't have a truck!! Not happy at all!! They finally rearranged somethings with “dispatch” and I got the vehicle needed. Took WAY TOO LONG because of the screw up!! It all worked out, but wasn't happy at all with the process. We rent from Uhaul every year for our event and have been for over 10 years. Very disappointed!!

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

TRACEY E. 
Rating:
5.0

Customer did not leave a comment.

Salvatore C. 
Rating:
5.0

Very pleased and satisficed with the services provided by the staff of U Haul Fernandina Beach,FL. They were extremely helpful

CALEB H. 
Rating:
3.0

Completely opposite feel of our pick up location. We had a main water line break at our house literally as we were pulling out for our 26 hour drive. I called the location where we were to return the trailer to let them know we would be delayed. The man was incredibly rude. Would not tell me the price difference and basically hung up on me. The only way I knew our reservation had been changed was because I could see the new date online. The return itself was okay. We had to wait awhile for someone to help us and we were the only customers there. It seems to be a very busy location and they need to work on their customer service. We will have to use this location, again, in a few months. I hope that we have a better experience.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

CARLOS L. 
Rating:
1.0

Didn't give what I asked for. I needed a truck with a ramp. Didn't have one. Truck had check engine light on. Could barely see out window.

derrol M. 
Rating:
5.0

Customer did not leave a comment.

WALLACE B. 
Rating:
5.0

Very friendly staff and efficient in getting me loaded and on my way.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

AHMAD K. 
Rating:
5.0

Woman that helped with my return was very pleasant, extremely knowledgeable about the equipment & return process. Rest room was impressive. Clean.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Donna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joel w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine F.  |  First Impressions 
Rating:
5.0

Thanks

Denise and Brandon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucy C.  |  First Impressions 
Rating:
5.0

The customer info above is incorrect to the number this cell phone the survey was delivered to. I rented in Providence RI

Thaddeus P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEVERLY M.  |  First Impressions 
Rating:
4.0

The only thing I didn’t like was the dead bugs in the unit itself. I dont any bugs getting into my stuff in the future. Other then that it was great

Brenda T.  |  First Impressions 
Rating:
5.0

Great experience.

Scott M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Douglas D.  |  First Impressions 
Rating:
5.0

Easy, clean, friendly and affordable.

Kevin F.  |  First Impressions 
Rating:
5.0

The person who assisted me was very professional and easy to work with.

Nicole K.  |  First Impressions 
Rating:
5.0

Staff were friendly and helpful.

Frederick K.  |  First Impressions 
Rating:
5.0

Very knowledgable and informative staff

DWIGHT M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terra H.  |  First Impressions 
Rating:
5.0

Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.

seaside a.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff and quick

Debra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bill b.  |  First Impressions 
Rating:
5.0

Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.

Scott M.  |  First Impressions 
Rating:
5.0

Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!

Leigh Coulter B.  |  First Impressions 
Rating:
5.0

professional service and good value !

CHARLES L.  |  First Impressions 
Rating:
4.0

It went well

Susan W.  |  First Impressions 
Rating:
5.0

Excellent staff.

garry o.  |  First Impressions 
No reviews have been submitted for this location.

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