Customer Reviews for U-Haul Moving & Storage of Amelia Island

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Amelia Island

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NORMAN H.
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No idea, all was good.

Jane S.
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Customer did not leave a comment.

PABLO H.
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Customer did not leave a comment.

SHERYL H.
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Customer did not leave a comment.

Jason F.
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Great service, in and out with what I needed, appreciate that employees valued my time and made the pickup/dropped quick and efficient. Equipment was in good shape and did the job. Service was great.

Gregory P.
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Customer did not leave a comment.

Thomas G.
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Customer did not leave a comment.

MARK T.
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None of the employees were wearing masks, despite a city mandate. When I asked about it, they just blew it off.

LEE J.
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Customer did not leave a comment.

WILLIAM H.
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Customer did not leave a comment.

RODNEY H.
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Great service . Very nice people !

DAVID T.
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Customer did not leave a comment.

TERRA H.
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Customer did not leave a comment.

MONIQUE M.
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n/a, Customer service was great.

Terra H. | First Impressions |
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Customer did not leave a comment.

Brooklynn B.
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Easy to find and easy process to drop off on the app. There was an employee that helped parked the truck and trailer! Very helpful!

JOSEPH G.
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Customer did not leave a comment.

BARBARA K.
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Excellent customer service by Oliver Bill & Beverly

PATRICK C.
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Customer did not leave a comment.

JOEL C.
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Customer did not leave a comment.

charles r. | Overall Experience |
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The staff is great ...

Connie C. | Overall Experience |
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Customer did not leave a comment.

donald G.
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Customer did not leave a comment.

LARRY B.
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Customer did not leave a comment.

MARY H.
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I cannot think of one thing that could make my experience with this Uhaul location better and I have used this rental on 8th street many times in the last 5 years! They are tops in my book. Look forward to next time!

William S.
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Customer did not leave a comment.

CINDY L.
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So quick! Everyone that works there is top notch! Made our move easier!!

CHRISTOPHER L.
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Probably the best U-Haul location I've ever rented from.

CONNIE C.
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The wait time was excessive to check out truck. I left at 3:30, yet the contract still showed 1:30. The attendant also checked it had a half tank gas. I did not realize until I had driven a few miles that needle was on less than one fourth at that time. Also, I still have not seen a final invoice for the charge. An additional charge in a small amount t went thru my credit card. I would like to review so can determine if want to rent in future.

Janelle S.
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Customer did not leave a comment.

Vernice A.
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Customer did not leave a comment.

donald B.
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Customer did not leave a comment.

KATHLEEN M.
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Customer did not leave a comment.

Steve L.
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Customer did not leave a comment.

DENNISP W.
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Superior!!!

Linda C.
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Customer did not leave a comment.

Thomas B.
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Chexk out fast....just wanted to get out of the Ash tray

polly L. | Overall Experience |
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Great U-Haul Storage Facility... our first experience with storage facilities and it was outstanding. Every time we entered the building, hallways and access areas were well-maintained. Never had ANY issues with our unit... never saw any bugs or critters..! Staff was great... we had a compromised credit card and they were very helpful in transferring our account to new card and setting up our Auto pay. Highly recommend..!

Tonisha W.
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Great customer service

jennifer c. | Overall Experience |
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Facility is always extremely clean. The fact that they have dollies on hand free of use for customers is extremely helpful. The convenience of having everything you need on hand, also amazing. Also being it was an indoor facility with security gave me such piece of mind. I would recommend to anyone

Penny B.
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Customer did not leave a comment.

CATHY H.
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Customer did not leave a comment.

James L.
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Employee was not wearing a mask

MICHAEL W.
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Customer did not leave a comment.

Linda G. | Overall Experience |
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Everything was great EXCEPT not one employee wore a face mask and with this Pandemic it was a little disconcerting. Other than that, it was simple, efficient and friendly.

seaside a. | First Impressions |
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Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.

Mark R.
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Customer did not leave a comment.

DONNA C.
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Very friendly Excellent customer service.

JAMES A.
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Customer did not leave a comment.

Burt A.
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Customer did not leave a comment.

Debra W. | First Impressions |
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Friendly and helpful staff and quick

Susan C.
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AWESOME

DEVAN W.
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Customer did not leave a comment.

LARRY B.
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Customer did not leave a comment.

Jane O. | Overall Experience |
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Customer did not leave a comment.

Samantha H.
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Make sure a one way truck has enough allotted miles from point a to point b. I went the shortest route possible and still went over because I was allowed 83 miles for a 95 mile trip. I didn't realize it was shorted when I picked up the truck.

robert H.
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Customer did not leave a comment.

pete L.
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Everything was great!

MARILYN H.
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The process is very convenient in reserving a vehicle by phone or online. We reserved a truck by phone with same day pick up. Returned it under the carport. Excellent service.

EDMUND J.
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Well run. Busy but everyone was masked and maintained distance. Quick check in. Knowledgeable and competant tech who connected the trailer.

JAMES K.
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Nothing keep up the great work!🎅

DANIEL L.
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Was having problems with the app and drop off. Would not let me submit a pic.

john H.
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Customer did not leave a comment.

JACOB L.
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Customer did not leave a comment.

JOHN B.
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Customer did not leave a comment.

Tom A.
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Great facility.

Sharon R.
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I shipped my daughter's belongings from FL to WA. I was told the U- box would take at least 17 days and they colud not pick it up prior to a date that was set for us . The box sat in storage for 12 days in WA. No one notified me or them it was there and could be available prior to the date they set for them to pick up. Communication is key!!

CHRISTINE F.
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Customer did not leave a comment.

DEANE J.
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Customer did not leave a comment.

GARY R.
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Customer did not leave a comment.

MARK W.
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Oliver Janney is exceptional to work with.

scott G.
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Customer service was fine but the truck was a piece of shit. Absolutely filthy. The dash was covered in dust and floor was sticky like someone spilt a soda and didn't clean it up. I felt like I need to bathe in bleach after the trip. The steering was wobbly and sometimes the front right would do this dip thing and then steering it would be exaggerated to compensate for left and right motions. This was an intermittent issue. The left wiper blade had metal against the window. The engine sounded like crap and I'm surprised it didn't break down. I averaged about 6-8 mpg on the highway. I expected some modern features like power locks and windows but they were non existent. Not even a USB port or Bluetooth adaptive radio. It's 2020, not having these basic features is unacceptable. I've rented a bunch of trailers with out issue but this truck was a pile of garbage. Unfortunately they said it was the only one they had so I took it. Shame on me!

Adam F. | Overall Experience |
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Customer did not leave a comment.

Samuel T.
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Customer did not leave a comment.

Dale P.
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I made a reservation for a truck a week in advance and when I got there yesterday they had no record of the reservation. I was luck they had a truck there for me to use because I had five people take vacation to help me move.

Brian L.
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Customer did not leave a comment.

RONALD J.
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The personnel was very friendly and helpful

Rosa F.
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Customer did not leave a comment.

Rosa F. | Overall Experience |
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The manager and staff at the Yulee location have been more than helpful and always friendly while doing so. Ms Jennifer is the best!

David S.
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Nothing

RICHARD P.
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Customer did not leave a comment.

FRANCISCO D. | Overall Experience |
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Customer did not leave a comment.

Rebecca F.
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Customer did not leave a comment.

Scott J.
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Customer did not leave a comment.

JOSEPH P.
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Customer did not leave a comment.

Charles S.
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Great experience

Shirley P. | Overall Experience |
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Customer did not leave a comment.

Mark B.
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Beware employees refuse to wear a mask even when asked by a senior citizen. Very disturbing a company like this has such a arrogant attitude with the hand that feeds them

Loretta H. | First Impressions |
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Gavin is an excellent employee and person all around! Couldn’t have done without him for sure. His positive attitude and smile kept me going. Also I must mention Vivian, soft spoken but not to be fooled! She was the best. Very customer friendly, nice spirit and beautiful smile! She sealed the deal for my storage. Not sure if the other guys name but he was nice as well. All, if I must say, we’re excellent. Thanks guys for helping me get through the day that almost tested my sanity! 😳

Coleen S.
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Customer did not leave a comment.

Peggy M.
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Customer did not leave a comment.

Janet Z.
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Professional and friendly staff.

Paul D.
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Customer did not leave a comment.

BRENT M. | First Impressions |
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All of the folks that I dealt with in Portland and Fernandina were great. Thanks!

RODOLFO A.
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Customer did not leave a comment.

Richard W.
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Excellent Customer Service Thanks!

roger S. | Overall Experience |
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everyone was extremely nice and professional

DAVID W.
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Professional,quick and easy !

Andrea S. | Overall Experience |
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Customer did not leave a comment.

rudy A.
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Customer did not leave a comment.

GREGORY S.
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Customer did not leave a comment.

Barbara L. | Overall Experience |
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This is my go to store, love the staff and glad I found them all the way fromMaryland and have been this store customer for 4 years.

STEPHEN H.
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Excellent managed location. Lots of inventory and a clean establishment. Thank you!

BUSTER W.
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Customer did not leave a comment.

Elizabeth T.
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Arrive early and don't be on a tight schedule for picking up. It's a busy place.

Elizabeth T.
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Customer did not leave a comment.

lynn B.
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We had a very pleasant experience at this U-Haul location. This mainly had to do with the staff. Each and every employee couldn't have been nicer and more accommodating. We had direct contact with Jennifer, the manager, and we feel she went above and beyond to ensure our needs were met. We would highly recommend this location to anyone on Amelia Island!

CAROL F. | Overall Experience |
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The local office in Fernandina ( Amelia Island) was excellent. They went well above what I ever expected. Thanks for great customer service!!!

FRANK B.
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Customer did not leave a comment.

Joseph P.
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Customer did not leave a comment.

mark C.
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They have always been ready, helpful, and very courteous.

DOUGLAS E.
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Excellent experience and friendly staff. At times this location is desperately in need of more help, but otherwise well run.

wesley A.
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Customer did not leave a comment.

james B.
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Oliver is great...helpful and nice.

James A.
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The 26' U-Haul had no A/C, and when I inspected the engine and looked at the A/C compressor, there was silver tape around the hose for the A/C. The hose was ruptured and it looked like someone tried to fix it with some silver tape. The rental place knew this was a problem and did not get it repaired properly. UNSATISFACTORY!!! Pictures were taken by myself by and again at the drop off place by the manager there. She annotated the problem, took pictures, apologized and said she would include the pics with her report.

KATALINANNA MARI S.
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Customer did not leave a comment.

JOHN H.
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The staff at this location continue to go above and beyond to accommodate my needs . Been doing business there for years abd couldn't ask for better people or service . BRAVO !!

PAUL M.
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Customer did not leave a comment.

Christopher A.
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Customer did not leave a comment.

Spencer B. | First Impressions |
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Was a great experience, William was extremely professional and accommodating for us during our move. Ended up not using the storage unit as it was too far back in the facility for the amount we were moving. Would recommend for anyone with a lighter load than we had!

roger S. | First Impressions |
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Vivian was awesome to work with. Friendly and personable and she knew her products.

larry r. | Overall Experience |
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Customer did not leave a comment.

bert b. | Overall Experience |
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Best moving and storage experience I have ever had. Jennifer Wenzel took care of everything I needed and helped me feel less stressed about the move. Way to go uhaul! Thanks!

Debra L. | First Impressions |
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Very Helpful staff. When I was confused and disoriented inside the building, there was almost immediate assistance from the gentleman on duty. It was very much appreciated as it was right at lock down time and he patiently walked me through what I needed to do. Very nice people here at the 8th St location.

Tiffany W. | First Impressions |
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I originally leased a unit, which I was paying for on time each month. since I had yet to use the storage unit they decided I didn’t want it and leased it to someone else without notifying me. I rented the unit bc I was going to move to a smaller house. My plans changed and I wasn’t going to use it right away, but I had others plans of using it. But I was paying for it so I could’ve used it whenever I needed it. I believe I was taken advantage of and paid for something they decided I no longer wanted.

tracey b. | Overall Experience |
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Customer did not leave a comment.

walter k. | First Impressions |
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Customer did not leave a comment.

PAM M. | Overall Experience |
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I want to thank Jennifer and staff for always being helpful and informative. It’s been a pleasure knowing you and I wish you continued success.

Cara W. | Overall Experience |
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Customer did not leave a comment.

jennifer c. | First Impressions |
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Extremely accommodating. Free dollies to use which i can’t say enough about how helpful that was. Indoors which is also very nice and convenient. Really clean. Staff was amazing. They have everything you would need to haul and/ store your items. Wouldn’t choose anyone else.

connie j. | Overall Experience |
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Customer did not leave a comment.

DAVID D. | Overall Experience |
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One of the best storage facilities I’ve used.

susan a. | Overall Experience |
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Great customer service

jenny n. | Overall Experience |
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Customer did not leave a comment.

dennis a. | Overall Experience |
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Jennifer and her staff are the best of the best. I could not have had a better experience

Susanne B. | Overall Experience |
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Customer did not leave a comment.

Patricia H. | Overall Experience |
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Great customer service!

john p. | Overall Experience |
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Customer did not leave a comment.

susan a. | First Impressions |
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Customer did not leave a comment.

BETTY P. | Overall Experience |
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I had no complaints at any time, and if I needed help Jennifer was there to answer any questions, or help me. I will be using the facilities again in the future, and will recommend to anyone asking as the best on the island.

ARLENE F. | Overall Experience |
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Jennifer was always helpful!!!

KIMBERLY B. | Overall Experience |
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Customer did not leave a comment.

Barbra H. | Overall Experience |
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All good!

kathryn t. | Overall Experience |
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My only complaint is that no refund was made on my storage unit even though I only had the u it a few days this month. Kathryn Tunnicliff

Ronald B. | Overall Experience |
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Staff was excellent... helpful, understanding, great service...

Dale M. | First Impressions |
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Customer did not leave a comment.

WILLIAM M. | Overall Experience |
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12 year customer! Store boat stuff every year for six months or so! Great experience! Thanks!

George B. | First Impressions |
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Lost my reservation and had to wait while paying movers outside to go through long check in. New location not as convenient as the lost reserved one

David N. | First Impressions |
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Customer did not leave a comment.

patricia c. | Overall Experience |
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No light in storage unit.

Keith P. | Overall Experience |
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Customer did not leave a comment.

GREG M. | Overall Experience |
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Customer did not leave a comment.

Adrieanna R. | First Impressions |
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The only issue I had is I reserved a storage unit on Monday 3/30 online to move in on 4/4. When I got to the Uhaul they stated they didn’t have the unit I reserved but they had a smaller unit they could offer me, I looked at the unit and accepted it because what other choice did I have with a uhaul full of furniture with no where else to go. The employee called his supervisor and he offered me a free month of rent but I also returned a Uhaul so that automatically qualified me for a free month (the employee told me that) so I actually didn’t receive anything for my troubles but a smaller storage unit. The employee I dealt with was friendly and helped as much as he could but Uhaul needs to a better job at checking reservations and making sure units that already reserved are not being rented out by other individuals.

Vicki S. | Overall Experience |
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Very clean facility! Was very pleased with our experience and would use this place again when we need a storage facility.

Victoria W. | First Impressions |
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Customer did not leave a comment.

bill b. | First Impressions |
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Customer did not leave a comment.

Claudette D. | Overall Experience |
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They need more employees. Customers are backed up.

Holly M. | Overall Experience |
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I was not educated by the staff on selecting a storage unit and I would have never chosen a unit so far away from the elevator and front door. They chose a unit for me but never told me location at the time. Too far away and made the storage and clean out much more difficult

james t. | Overall Experience |
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All Good

Roseanne D. | Overall Experience |
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Customer did not leave a comment.

Edward S. | First Impressions |
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Wonderful service

Lawrence W. | Overall Experience |
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Thanks again this year for your assistance with space and equipment for the Book Festival. See you next year!

Roger L. | Overall Experience |
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Good Experience.

Stanley K. | Overall Experience |
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Jennifer (Mgr) and Brian (Asst Mgr) are awesome. Both very helpful. This place is very busy but they both go the extra mile to take care of us.

DAVID L. | Overall Experience |
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I have had my storage unit with U-Haul of Amelia for over 10 years and never have I had any complaints about the facility or the staff. I highly recommend this storage facility.

Scott M. | First Impressions |
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Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.

John N. | Overall Experience |
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Overall a terrific experience...easy access, plenty of carts for moving in and out. Clean and comfortable.

kenneth w. | Overall Experience |
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As long as we followed procedures that were established,we could move things to or from storage and not be bothered by management.

david f. | Overall Experience |
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Good leadership at this location. Very helpful and knowledgeable.

james L. | Overall Experience |
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kk

Paul A. | Overall Experience |
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Great, friendly staff!

DOUGLAS M. | Overall Experience |
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Mgr. does a great job, terrific

Charles F. | Overall Experience |
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I would definitely store my RV here again!

Lisa O. | First Impressions |
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The person on duty, Adam was very dull and did not provide any information and seemed very unhappy at his job. I had to inquire on rates for my storage space and all other pertinent info. M

Jimmy P. | Overall Experience |
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Safe and clean. Staff always ready to help.

Paul A. | First Impressions |
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Excellent, helpful service!

EUGENE H. | Overall Experience |
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Would recommend this storage unit to anyone regarding their storage needs.

Zamantha G. | First Impressions |
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Excellent service and support. Made the trip with no issues.

Jason P. | Overall Experience |
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Great people and great place!

andy f. | Overall Experience |
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all good, would recommend..

JOHN H. | Overall Experience |
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As a long term customer I was annoyed with the inexplicable creeping up of storage rates that is practiced by U-Haul.

Brittany C. | First Impressions |
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The staff was very helpful and accommodating.

Anita C. | Overall Experience |
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The site we rented was covered in layers of leaves and twigs. We are elderly and it.I requested that the site be cleaned up and the third time Ian’s no results, we decided to move out trailer elseware

Rebecca B. | Overall Experience |
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Jennifer and the team are excellent! The facility is clean and well maintained. We have had items stored a couple of years and never once had rodent or pest problems. Do not pass them up! Mark B

Lane C. | Overall Experience |
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Great people, equipment and location

Michael R. | Overall Experience |
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Great experience

JAY F. | Overall Experience |
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When grass was cut, clippings thrown on RV. Takes 3 1/2 hours to wash. Wet grass on RV like cement when it dries. Terrible! I would still be at U-Haul if it were paved or gravel.

leonard m. | Overall Experience |
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People are great

margaret s. | Overall Experience |
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Great facility.

salvatore b. | Overall Experience |
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none

James H. | Overall Experience |
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My belongings were safe and secure at this facility. Plus they are a central location for renting and storing the U-Box moving product. I may use this system in the future.

Kayla I. | Overall Experience |
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The unit was fantastic. As we're the staff.

Euricka Y. | Overall Experience |
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Felt as if on the times i came on or called in i was interrupting their day. My reservation i put in stated nothing due that day and as i try to explain he totally ignored me wasnt willing tp listen.

jenny n. | First Impressions |
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We had a reserved a 10x30 unit, and had called and confirmed it more than once, but on the day we arrived, there was no 10x30 unit. We got 3 units instead. Had difficult time checking-in also.

Walter A. | Overall Experience |
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Very convenient. Staff always helpful and friendly when needed.

JUDITH M. | Overall Experience |
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Great staff and facilities

dennis h. | Overall Experience |
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Stored an RV on site. I was disappointed to experience the men that mowed the grass would have the lawnmower blow grass on the sides of the RVs and boats. For the nicer RVs and boats this is serious

Liz T. | Overall Experience |
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Super easy to access and helpful staff

Leigh Coulter B. | First Impressions |
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Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!

Robert G. | Overall Experience |
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A+

DANA S. | First Impressions |
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good service

geri g. | Overall Experience |
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Great experience

CHARLES L. | First Impressions |
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professional service and good value !

guy r. | Overall Experience |
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Everything about this rental was just as a rental should be.

Diane B. | Overall Experience |
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none

patricia c. | First Impressions |
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All good

Kate D. | Overall Experience |
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Love these people and place

Susan W. | Overall Experience |
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It was fine. Manager was late

Susan W. | First Impressions |
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It went well

melissa k. | Overall Experience |
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This facility is great and everyone who works there is very nice. We also love how they recycle boxes! Highly recommend.

garry o. | First Impressions |
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Excellent staff.

Eddie R. | Overall Experience |
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Staff very helpful and easy to work with. Thumbs up!

billy p. | Overall Experience |
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The people were nice and very helpful. Love that people could bring used boxes for others to use.

Susanne B. | Reservation |
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Wonderful customer service!

Douglas G. | First Impressions |
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Quick to respond, very accommodating

Jane H. | Overall Experience |
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We had a great experience working with the manager,Jennifer. Where we stored our boat needs work . Soft soil so tires sink into it. When mowed grass clippings are all over our boat. Needs to be paved.

seth s. | Overall Experience |
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Great storage for my boat, would definitely recommend

cindy f. | Overall Experience |
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Overall a positive experience.

patricia m. | Overall Experience |
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Jennifer is an excellent employee.

don s. | Overall Experience |
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Clean, accessible and easy.

robert s. | Overall Experience |
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No comments.

james W. | Overall Experience |
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Great service...

EDWARD D. | Overall Experience |
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GOOD SERVICE AND SAFE STORAGE FOR MANY YEARS.

NINA S. | Overall Experience |
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HAVE NO COMPLAINTS WHAT SO EVER..... THANKS FOR HELPING US THROUGH A TERRIBLE MOVING EXPERIENCE.......BLESSINGS TO ALL OF YOU. NINA B SUDDATH

THOMAS C. | Overall Experience |
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Management and staff are very friendly and professional

roger r. | Overall Experience |
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Lady managing is excellent!

Mark S. | Reservation |
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Check in was pretty easy. the facility is super clean!

mark p. | Reservation |
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Such nice people & very, very helpful.

Wendy E. | Reservation |
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Friendly and helpful

TOM C. | Overall Experience |
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UHaul ubox in Arizona cost me lots of money and delays by not communicating to local branch of requirement to inventory items for customs when shipping outside of USA.

TRACY D. | Reservation |
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Outstanding!

DONALD R. | Overall Experience |
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The manager and staff are pleasant, efficient and helpful. The facilities are top notch. Highly recommended!

TERESA P. | Reservation |
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awesome experience!

RICH S. | Overall Experience |
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Jennifer is an excellent manager and runs a tight ship.

Timothy M. | Overall Experience |
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It was a great experience working with the staff at Fernandina Beach.

david m. | Overall Experience |
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Helpful staff. They treat their customers very well. Clean and well stocked showroom. We would highly recommend this storage.

Scott H. | Overall Experience |
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Staff was great!! On schedule and very professional

glenn b. | Overall Experience |
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Excellent customer service

MARY ANNA G. | Overall Experience |
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Facility was clean and well run. Love that you had enough carts to use.

JUSTIN E. | Overall Experience |
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Great!

ron b. | Overall Experience |
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Staff was nice and helpful

John j. | Overall Experience |
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Staff is wonderful, helpful & professional. Units are immaculate, convenient & secure. Trucks & equipment are clean & well maintained. All needed supplies are available at very reasonable prices.

No reviews have been submitted for this location.

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