Customer Reviews for U-Haul Moving & Storage of Anchorage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Anchorage

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MARK M.
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We were over charged. More than what we were quoted when we booked it. Lots of hidden fees. Felt like a scam. Unfriendly representatives working there also.

Joanne S.
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The off-hours checkin was a bit cumbersome. It was dark and it asked for several pictures. I did my best to take them to satisfy the requirements. It asked if I thought it was clean, and I had a hard time quantifying what would be deemed "clean". I also had hoped to reserve the van from the Prospect location (which is closer to my house). I was surprised that my rental was moved to this location which was a 20 minute drive for me. While a decent establishment, I would have preferred one closer to me (and the fact that I saw the same van at that location when I drove by to pick up and return the van was a bit frustrating)

David C.
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Nice truck and good customer service

CORY L.
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Customer did not leave a comment.

Dylan B.
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Customer did not leave a comment.

Covie M.
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I needed a tow dolly but this location did not have any. I was sent to Turf Runners in Louisville and the owner was very rude and unhelpful to me. I had to attach the dolly myself. I'm a small woman and struggled with the weight of the dolly. Then, he refused to help me load my car onto the dolly and told me that I had to go elsewhere to load the car. This guy was did not represent the U-Haul that I have known.

Vinayak N.
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The agent at the location is awesome. She is very professional and friendly. Kudos to her.

Jennifer M.
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Although the “drop off “ truck procedure was explained —myself being the not so “ tech” friendly girl — I did have difficulty checking back in I didn't know that my location service had to be turned on in settings in order for your check in process to work properly I'm being that I Finished and drop the truck back off at midnight it was not easy figuring out how to do that on my phone so heads up on that — for future customers would be Nice. However I'm really reaching to give improvement feedback — From the time I first called and spoke with Gayla — Regarding my needs and securing the truck and the storage unit I had absolutely wonderful service and attention from both Gayla and Layla

Alvenia W.
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My card was charged twice 2 different amounts even after I was assured 1st accidental payment was reversed but more money actually came out of my account on 1/20/21 the day after uhaul was returned bank is taking long to resolve had to file a dispute called the uhaul branch back still unresolved

mitchell h. | Overall Experience |
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Customer did not leave a comment.

CHRISTOPHER L.
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Customer did not leave a comment.

Jonathan L. | First Impressions |
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Galye is so nice and informative! Great customer service

Shanai S.
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Customer did not leave a comment.

Hailee B.
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Customer did not leave a comment.

Johnathan T.
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Truck smelled like smoke really bad 🙁

Charles J.
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The truck literally had cigarettes in the ashtray. Entire truck smelled like it... absolutely disgusting and unacceptable.

Donald H.
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Online order was awkward & took more time at store than I expected. Lady at store was awesome and super helpful. I'd recommend dealing with her directly.

BRIAN M.
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Customer did not leave a comment.

SARAH K. | Overall Experience |
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This unit was exactly what I needed between apartments. I’ll recommend it to anyone I know who needs storage in the area.

Barbara H.
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Nothing. The rental agent was professional, knowledgeable and walked me through the contract. I really, really like the little line graph showing how much gas I needed to put in the truck to get it back to where it started. It showed me that you all care about how much I spend, not just getting a rental. I would definitely recommend Collins Ln U-Haul to anyone looking for a U-Haul location.

Chelsey D.
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Customer did not leave a comment.

mitchell h. | First Impressions |
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Customer did not leave a comment.

CHANDLER P. | First Impressions |
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Great staff, super super friendly.

JEREMY M. | First Impressions |
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Can’t contact a rep. Phone is on a loop.

Laura M. | Overall Experience |
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Great service! Manager (Gayla?) was so incredibly helpful and accommodating to my needs. I took advantage of offer for a free 1st month with truck rental for storage unit as suggested by manager. Will definitely use this location again. Thank you!

Ronald L.
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I am writing this review about U-Haul in general. When a person obtains a reservation confirmation, they expect to find a rental truck available at the store (Bardstown Road). None was there. I had 5 people waiting to help with the move. If there had not been a "no show" at a store 20 miles across town (Collins Lane), I would have been "up a creek". The clerk at the Bardstown Rd. store said that this happens all the time. Unacceptable. I will be sure to tell everyone I know to stay away from U-Haul.

DANA G. | First Impressions |
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Gayle was very helpful with our move from 1 unit to another.

ALEXANDRIA H. | Overall Experience |
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Customer did not leave a comment.

Karen d. | Overall Experience |
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All the experience was excellent and the staff was really helpful and friendly. We recommend it 100%

GLENDA W. | Overall Experience |
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Customer did not leave a comment.

Christa I. | First Impressions |
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Debra was great! She was very helpful in getting us the unit we needed.

MICHAEL C.
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I was double charged

JEREMY B. | First Impressions |
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I will never recommend your company and I will be filling complaints with the BBB and on every public forum I can find

Joel G. | First Impressions |
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Customer did not leave a comment.

Greg H.
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I emailed the manager about my experience. I did not hear back. We had multiple issues with the reservation with the pick up and the truck did not have a dolly. I will likely not rent from this facility again.

Lorie D.
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Customer did not leave a comment.

Karen d. | First Impressions |
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The lady that attended me in the office was super nice and helpful. She was awesome and helped me with all my needs. Very happy of the whole experience and specially because of this lady.

Mark L.
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Customer did not leave a comment.

Charles B.
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No improvement necessary. Service was perfect, prompt and friendly. Everything I ordered was ready ahead of time, and there were no problems with the equipment.

WILLIAM B.
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Our contact was very friendly and helpful.

LARRY R.
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Very nice people and very professional, and it's the only place I'll ever go the next time I need a truck.

Valarie G.
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Nothing. I had a great experience.

MICHAEL M.
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Customer did not leave a comment.

BRIAN R.
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Customer did not leave a comment.

Joel M.
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The worker was very nice and helpful. Also was very good at suggestive selling. I appreciated her pleasant personality.

Christopher H.
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Nothing. Wonderful experience and service.

MICHAEL M. | First Impressions |
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Gayla was extremely helpful, patient and full of positive energy. You all have done good for yourself with that hire. So far, everything has been great. Both with the Truck and the Storage. Thanks, Michael Conn

Euphrasia T.
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Nothing for now. The uhaul representative was great.

Jennifer S.
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Customer did not leave a comment.

Marcy B.
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Friendly staff, dependable 15 footer, just the right size for a 2 bedroom move.

ANTHONY G.
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I was VERY pleased with the service I received at this location!

STEPHEN S.
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Ensure the visor inside the vehicle is functional. The visor would not stay up in position and fell down obstructing my view.

Mark B.
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The General Manager was exceptional. I got there to pick up my rental truck and she personally sweeped and mopped the cargo area of the rental before she gave it to me. Interior was clean and the experience was great!

Rhonda H.
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Customer did not leave a comment.

IURII B.
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Customer did not leave a comment.

Tatiana Z. | First Impressions |
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Gayle was such a pleasure to work with . I just moved here from Florida and not familiar with the process of a storage unit . She explained everything perfectly and made sure we got a unit that would fit my needs. Definitely come here !

BRENDA B.
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Customer did not leave a comment.

Tara S.
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The staff was really friendly and professional.

Timothy M.
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Customer did not leave a comment.

NICHOLAS S. | First Impressions |
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Customer did not leave a comment.

John Q.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

Cherene N.
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Everything was great 👍

KEVIN S.
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Waited almost 30 minutes for train before I could cross tracks to get to location. No it's not their fault just saying.

Juan B.
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Customer did not leave a comment.

Andrew P.
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Fix the app do you can return the truck without having to call, sit on hold for 15 minutes and then email pictures to the customer service rep.

Alexander N.
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Customer service was more than expected . She couldn't have done anything better . D S.C. he deserves a bonus

Ka'Ledrea H.
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Customer did not leave a comment.

Pamela E.
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Customer did not leave a comment.

Suraj N.
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Good vehicle and great check in check out.

LOUIS N. | Overall Experience |
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Customer did not leave a comment.

CHRISTOPHER C.
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Customer did not leave a comment.

CHARLES D.
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Customer did not leave a comment.

Garmon K.
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Customer did not leave a comment.

Joann S.
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I was extremely pleased with all aspects of service. Thank you.

Thomas P.
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This facility does a fantastic job. Fast, courteous and accommodating service.

Robert R.
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Customer did not leave a comment.

Michael N.
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The phone pickup/drop off process is a very good. Only suggestion would be to provide a clear idea of where the renter can leave his vehicle on site (if possible) when he/she picks the rental.

Louis N.
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The return process on the app was cumbersome and not very friendly.

Shannon M.
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Everything at the site is great. The mileage cost is what will get you. They advertise at $19.95 but after we drove 60 miles it was an additional $40.00. While we understood this it is a little excessive

Steven B.
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Gayla at the desk was awesome. Very friendly!!!!

Michael O.
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Customer did not leave a comment.

Kenneth W.
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Customer service was great

Anthony B.
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Customer did not leave a comment.

Karen L.
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Good job

Christopher W.
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Just let people know where to return the truck. I was used to the previous owner and preCOVID days of just parking over on the grass. It wasn't a big deal of course. But the heads up might make it quicker for some folks in the future.

Carol H. | Overall Experience |
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Thought this was gonna be a nightmare as everything was with my move. I leased a truck and parked it in my sons driveway for 13 days. The unit was easy to get to the directions were good and it was a good experience. I was very impressed with your company

Thomas R.
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A note stating the vehicle had been sanitized or not. We took wipes and wiped it down just in case but it would be nice to know.

Robert G.
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All was good! Vehicle clean, well maintained and service was excellent.

Larry M.
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Customer did not leave a comment.

Corinne B.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

JASON F.
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I liked this location

Dawn T.
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Customer did not leave a comment.

JENIFER C.
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Customer did not leave a comment.

John H.
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I used the uhaul self pickup and it didnt work right so luckily the store was open and I was able to pick the truck up with the help of the employee

Raymond R.
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There was an unordered and rather heavy item in the storage part of the truck which I had to carry back in to the store because it took up space and I didn't want to be responsible for it.

Kyle M.
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Customer did not leave a comment.

JAMES G.
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Gayla is a fantastic representative for Uhaul. She is very professional and I felt very comfortable doing business with her. I will go to this location again for any needs I may have even though it is farther away from my home than some run down UHaul places that are NOT run very well. Professionalism matters!

KARLEE C.
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Customer did not leave a comment.

GRAHAM K.
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First class service from the General Manager.

YOLONDA W. | Overall Experience |
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Would highly recommend this storage facility. Great location, friendly staff, well kept and clean.

Steven M.
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The personnel were very friendly and courteous. The 5x8 trailer that we rented was clean and well maintained. We would definitely consider using equipment from this location again.

Carol H.
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Nothing it was a good experience . I was impressed by how clean everything was.

RYAN P.
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Customer did not leave a comment.

Steven C.
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The experience was excellent.

TERESA G.
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Customer did not leave a comment.

Michael M.
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Facility was recently acquired by U-haul. Understandably there were a couple of minor inconveniences, but personnel did all they could to help. This will be a good location.

BERNARD D.
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Customer did not leave a comment.

DAVID T.
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All was good, thank you

Gary B.
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Customer did not leave a comment.

emily S.
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Customer did not leave a comment.

Victor R.
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Customer did not leave a comment.

Shanai S.
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Everyone was great thank you

MIKE S. | First Impressions |
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I didn’t just move in I was already renting a storage unit there

Todd F.
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Best experience I've had using U-Haul. Staff was extremely friendly and helpful. Went above and beyond to help!

Stacey G.
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Customer did not leave a comment.

Katie S.
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Customer did not leave a comment.

Sohail Z.
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No problem dropping the truck . They only forget to turn on the open sign . First I thought they are close due to Sunday .

DANIEL C.
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All was efficient

John R.
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Customer did not leave a comment.

MARY CISSY W. | Overall Experience |
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Professional

Godfred G.
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Customer did not leave a comment.

SHAR K. | First Impressions |
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You are the fourth owner since I came here in 1998. I was the first person to rent from there. After I got my divorce. I have been here for 22 years. But if you intend to keep raising rent there , I will leave

No reviews have been submitted for this location.

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